CARAVEL HOTEL is a new boutique hotel in Macao that aims to give customers a whole new experience through its design, unique amenities, emphasis on customer service as well as attention to the smallest detail. We seek to surprise.
We are seeking energetic, self-motivated individuals who yearn for a break from the norm to join our pioneering team and redefine the hospitality landscape.
1. Hotel Manager
Salary Range: MOP32,000 to 36,000
Reports To: Directors
Our Company: We look for like-minded individuals who are passionate and confident to go the extra mile to exceed guest expectations. Never stop exploring is our philosophy in keeping us grounded yet inspired to go the extra mile for and with you, even on roads less travelled.
Job Summary: As Hotel Manager, you will oversee the Front Office team and Housekeeping team to deliver the guest experience in accordance to the company's standards.
Key responsibilities of the role include:
Manage day to day operations and assignments of the hotel, ensure Front Office team is prepared and well-informed to deliver an exceptional experience from the minute that gust enter the hotel.
Ensure Housekeeping team upkeep the appearance and cleanliness of the hotel.
Ensure that product and service quality standards are met in all areas of the hotel as relating to appearance, levels of maintenance and cleanliness; establishing and maintaining preventative maintenance programs to protect the assets of the hotel.
Evaluate guest satisfaction level and monitor trends with a focus on continuous improvements.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Achieve productivity and quality goals by establishing performance goals for employees and providing regular feedback. Ensure all staff are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.
Initiate salary, disciplinary or other staff related actions in accordance with company rules and policies.
Ensure a safe and secure environment for guests and employees.
Alert regional management of serious issues at the earliest opportunity.
What you should possess:
A minimum of 5 years of supervisory experience in hotel
A degree or diploma in Hotel Management or equivalent
Good command of spoken and written English
High level of IT proficiency
Excellent leadership, interpersonal and communication skills
Experienced in managing and developing people
Accountable, resilient and with good sense of task prioritization
Passion for delivering an exceptional level of guest service
Ability to multi-task and display grace when under pressure and able to manage with strong self initiative
A keen eye for details
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Ability to be outstationed for extended period of time
Ability and willingness to work night, weekends, and/or holidays occasionally.
FOR MACAU LOCAL RESIDENTS ONLY, please submit your detailed resume to firstname.lastname@example.org.
2. Front Desk Agent (Full Time / Part Time )
Full Time Salary Range：MOP14,000 to 19,000
Part Time Salary：MOP70 / hour
Ensure smooth operation of front desk services such as check-in/out
Establish rapport with guests
Create and provide unique customer experiences
Assist guests with enquiries and/or special arrangements
Degree / Diploma holder in hospitality management.
Fluent in spoken and written English, conversational Cantonese and Mandarin.
Service-oriented, pleasant personality, good communications and interpersonal skills.
Independent, team player, careful and able to handle challenges
Shift duty including overnight shift is required.
Prior customer service experience in hotel industry will be advantageous.
FOR MACAU LOCAL RESIDENTS ONLY, please submit your detailed resume to email@example.com.
*All information collected will be used for recruitment purposes only and kept strictly confidential.
Know more about us: www.caravelhotelmacau.com