$10k - 20k, $20k - 30k, Macau Recruitment 澳門招聘, $30k - 40k, Hotel 酒店業, Feb 二月(B), Freelance 兼職

CARAVEL HOTEL 澳門招聘

 

CARAVEL HOTEL is a new boutique hotel in Macao that aims to give customers a whole new experience through its design, unique amenities, emphasis on customer service as well as attention to the smallest detail. We seek to surprise.

We are seeking energetic, self-motivated individuals who yearn for a break from the norm to join our pioneering team and redefine the hospitality landscape.


1. Hotel Manager

Salary Range: MOP32,000 to 36,000

Reports To: Directors

Our Company: We look for like-minded individuals who are passionate and confident to go the extra mile to exceed guest expectations. Never stop exploring is our philosophy in keeping us grounded yet inspired to go the extra mile for and with you, even on roads less travelled.

Job Summary: As Hotel Manager, you will oversee the Front Office team and Housekeeping team to deliver the guest experience in accordance to the company's standards.

Key responsibilities of the role include:

  • Manage day to day operations and assignments of the hotel, ensure Front Office team is prepared and well-informed to deliver an exceptional experience from the minute that gust enter the hotel.

  • Ensure Housekeeping team upkeep the appearance and cleanliness of the hotel.

  • Ensure that product and service quality standards are met in all areas of the hotel as relating to appearance, levels of maintenance and cleanliness; establishing and maintaining preventative maintenance programs to protect the assets of the hotel.

  • Evaluate guest satisfaction level and monitor trends with a focus on continuous improvements.

  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.

  • Achieve productivity and quality goals by establishing performance goals for employees and providing regular feedback. Ensure all staff are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.

  • Initiate salary, disciplinary or other staff related actions in accordance with company rules and policies.

  • Ensure a safe and secure environment for guests and employees.

  • Alert regional management of serious issues at the earliest opportunity.

What you should possess:

  • A minimum of 5 years of supervisory experience in hotel

  • A degree or diploma in Hotel Management or equivalent

  • Good command of spoken and written English

  • High level of IT proficiency

  • Excellent leadership, interpersonal and communication skills

  • Experienced in managing and developing people

  • Accountable, resilient and with good sense of task prioritization

  • Passion for delivering an exceptional level of guest service

  • Ability to multi-task and display grace when under pressure and able to manage with strong self initiative

  • A keen eye for details

  • Excellent grooming standards

  • Flexibility to respond to a variety of work situations

  • Ability to work on your own and as part of a team

  • Ability to be outstationed for extended period of time

  • Ability and willingness to work night, weekends, and/or holidays occasionally.

FOR MACAU LOCAL RESIDENTS ONLY, please submit your detailed resume to robertcai.work@gmail.com.


2. Front Desk Agent (Full Time / Part Time )

Full Time Salary Range:MOP14,000 to 19,000

Part Time Salary:MOP70 / hour

Responsibilities

  • Ensure smooth operation of front desk services such as check-in/out

  • Establish rapport with guests

  • Create and provide unique customer experiences

  • Assist guests with enquiries and/or special arrangements

Requirements

  • Degree / Diploma holder in hospitality management.

  • Fluent in spoken and written English, conversational Cantonese and Mandarin.

  • Service-oriented, pleasant personality, good communications and interpersonal skills.

  • Independent, team player, careful and able to handle challenges

  • Shift duty including overnight shift is required.

  • Prior customer service experience in hotel industry will be advantageous.


FOR MACAU LOCAL RESIDENTS ONLY, please submit your detailed resume to katilau@caravelhotelmacau.com

 

 

*All information collected will be used for recruitment purposes only and kept strictly confidential.

Know more about us: www.caravelhotelmacau.com