$10k - 20k, Macau Recruitment 澳門招聘, Hotel 酒店業, Aug 八月(3)

CARAVEL HOTEL 澳門招聘

 

Looking for a place where you can potentially make a difference and build a rewarding, long-lasting career? We are seeking energetic, self-motivated individuals who yearn for a break from the norm to join our pioneering team and redefine the hospitality landscape!

Located in the heart of Macau, there stands a new boutique hotel that resembles the shape of a Caravel ship. Located conveniently near Ponte 16, Caravel Hotel Macau is close to various point of interests and Macau iconic eats. Every room is decorated uniquely with either a piece of street photography or a framed up mosaic artwork depicting the ever-changing dynamics of Macau. Come and be part of the uniquely Macau heritage experience with us at Caravel Hotel Macau!

Senior Front Desk Agent

Salary Range: MOP16,000 to 20,000

Reports To: Hotel Manager

Responsibilities:

  • Lead and manage the team to ensure your team members are constantly exceeding expectations

  • Manage and conquer all front desk issues and duties on a daily basis

  • Create an exceptional and unique Caravel experience by helping customers resolve issues and / or make special arrangements

  • Live and share the Caravel Hotel brand with guests, imparting thoughtfulness, wit and delight

  • Establish positive guests relations

Requirements:

  • Degree / Diploma holder in hospitality management

  • Fluent in spoken and written English, Cantonese and Mandarin

  • Minimum of 3 years hotel experience

  • Independent, team player, careful and able to handle challenges

  • Shift duty including overnight shift is required

FOR MACAU LOCAL RESIDENTS ONLY, please submit your detailed resume to katilau@caravelhotelmacau.com.

Assistant Hotel Manager

Salary Range: MOP22,000 to 30,000

Reports To: Hotel Manager

Job Summary:

As Assistant Hotel Manager, you will oversee the Front Office team and Housekeeping team to deliver the guest experience in accordance to the company's standards.

Key responsibilities of the role include:

  • Manage day to day operations and assignments of the hotel, ensure Front Office team is prepared and well-informed to deliver an exceptional experience from the minute that gust enter the hotel.

  • Ensure Housekeeping team upkeep the appearance and cleanliness of the hotel.

  • Ensure that product and service quality standards are met in all areas of the hotel as relating to appearance, levels of maintenance and cleanliness; establishing and maintaining preventative maintenance programs to protect the assets of the hotel.

  • Evaluate guest satisfaction level and monitor trends with a focus on continuous improvements.

  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.

  • Achieve productivity and quality goals by establishing performance goals for employees and providing regular feedback. Ensure all staff are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.

  • Initiate salary, disciplinary or other staff related actions in accordance with company rules and policies.

  • Ensure a safe and secure environment for guests and employees.

  • Alert regional management of serious issues at the earliest opportunity.

What you should possess:

  • A minimum of 2-3 years of supervisory experience in hotel

  • A degree or diploma in Hotel Management or equivalent

  • Good command of spoken and written English

  • High level of IT proficiency

  • Excellent leadership, interpersonal and communication skills

  • Experienced in managing and developing people

  • Accountable, resilient and with good sense of task prioritization

  • Passion for delivering an exceptional level of guest service

  • Ability to multi-task and display grace when under pressure and able to manage with strong self initiative

  • A keen eye for details

  • Excellent grooming standards

  • Flexibility to respond to a variety of work situations

  • Ability to work on your own and as part of a team

  • Ability and willingness to work night, weekends, and/or holidays occasionally.

FOR MACAU LOCAL RESIDENTS ONLY, please submit your detailed resume to katilau@caravelhotelmacau.com.

Front Desk Agent

Salary Range: MOP14,000 to 19,000

Responsibilities:

  • Create an exceptional and unique Caravel experience by helping customers resolve issues or/and make special arrangements

  • Push the boundaries in customer service by ensuring smooth operation of front desk services (i.e check in/out)

  • Live and share the Caravel Hotel brand with guests, imparting thoughtfulness, wit and delight

  • Establish positive guests relations

Requirements:

  • Degree / Diploma holder in hospitality management.

  • Fluent in spoken and written English, conversational Cantonese and Mandarin.

  • Service-oriented, pleasant personality, good communications and interpersonal skills.

  • Independent, team player, careful and able to handle challenges

  • Shift duty including overnight shift is required.

  • Prior customer service experience in hospitality industry will be advantageous.

FOR MACAU LOCAL RESIDENTS ONLY, please submit your detailed resume to katilau@caravelhotelmacau.com.

*All information collected will be used for recruitment purposes only and kept strictly confidential.

Know more about us: www.caravelhotelmacau.com