Hotel 酒店業, Macau Recruitment 澳門招聘, $30k - 40k, $40k - 50k, Gaming 博彩業, $50k - 100k, Others 其他行業, $10k - 20k, $20k - 30k, Jun 六月(B)

CITY OF DREAMS 新濠天地澳門招聘

 

Host, Signature Club - 029788

Primary Responsibilities

  • Deliver immediate marketing services to members and potential players on mass and high limit gaming counters
  • Recruit and register players to the COD Memership Loyalty Program. Promote benefits and offers.
  • Ensure and maintain a quality database and reach daily recruitment targets
  • Assess and identify the appropriate endorsements of complimentaries; hotel accomodations, food and beverages, services and miscilaneous items
  • Assist transportation and hotel arrangements or any reservation details in accordance to player activities, complimentaries or management directives
  • Maintain a high responsive rate to all hotline correspondance
  • Fulfil daily documentation and reports accurately in accordance to operations
  • Provide assistance and support to liaising departments
  • Oversee access control at High Limit Podiums
  • Oversee Promotional Chip Program supports and settlements procedures
     

Qualifications

  • One year or above relevant experience in customer services field.
  • Appropriate Tertiary Qualifications
  • Willing to work on shifts, Flexible and accommodating
  • Receptive and versatile in adopting new approaches and practices to meet changing circumstances.
  • Computer literate.
  • Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded.
  • Ability to work under pressure, energetic and enthusiastic.
  • Possesses strong time management skills.

 

Assistant General Manager, Sales (Slots) - 029820

Primary Responsibilities

  • Locate and develop / acquire new business and capture premium players
  • Retain City of Dreams players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
  • Support appointed agencies or persons to develop / acquire new business
  • Maintain awareness of the premium patrons’ gaming profiles at all time.
  • Participate and assist in all kinds of events which are targeted to premium guest
  • Responsible for players’ evaluation after the trip and at the end of each month. Obtain comments / feedbacks and submit to management for evaluation
  • Occasionally inform patrons of the upcoming events and company activities through different communication channels available
  • Achieve clients quotas / targets / goals as assigned by the Company
     

Qualifications

  • Proven experience in VIP Services and / or Premium player fields
  • Displays a high commitment to improving customer service
  • Motivates others to achieve business objectives and common goals
  • Encourages people to work as a team
  • Adopts and implements new approaches and practices to meet changing circumstances
  • Secondary / Tertiary Qualifications
  • Degree holder or above in Hospitality, business administration or marketing field is an advantage
  • Proven customer service orientation, energetic and enthusiastic
  • Computer literate
  • Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
  • Ability to converse in foreign language(s) will be an added advantage
  • Good leadership skills and able to supervise the team
  • Pleasant and mature disposition
  • Able to define problems, collect data, establish facts, and draw valid conclusions
  • Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Able to analyse collected data in the report format

 

To apply or for more information, please visit our career website at http://mycareer.melco-resorts.com/ or email your CV to mycareer@melco-resorts.com