Hotel 酒店業, Macau Recruitment 澳門招聘, $20k - 30k, $30k - 40k, $40k - 50k, $10k - 20k, Jun 六月(B)

HOTEL ROYAL MACAU 澳門皇都酒店招聘

 

BE PART OF OUR FAMILY!

Hotel Royal Macau values all team members and is dedicated to make every employee feel their workplace like home, just like what we aim to do for our customers. We are also committed to provide our guests top-notch services in the industry to make their stay unforgettable. If you share the same values with us, hope to bring out your best and be better, Hotel Royal Macau is the place where your strengths are appreciated.


皇都酒店一直視所有員工為最重要資產,並致力締造一個如家般親切舒適的工作環境,就如我們對客人的承諾一樣,矢志提供行內最優質的服務,令每一位進入皇都酒店的客人都感到賓至如歸。

如果您和我們擁有共同理念,時刻創新,精益求精,皇都酒店將會是您發揮所長的理想地。

Hotel Royal jobscall.me macau recuritment-01.jpg

1. Communication Manager

Responsibilities:

  • Developing an integrated communications strategy for the hotel PR, Marketing and Online.
  • Implementing communications plans to increase brand awareness and recognition for the organisation.
  • Developing relationships with key media to secure and grow media coverage both online and offline.
  • Monitoring press stories relating to the company and its brand and maximising opportunities for positive PR and playing down any negative PR.
  • Overseeing the annual communications budget and ensuring its use is fully maximised.
  • Creation and development of print and online advertising, email marketing, web site management and content development, press releases and corporate videos
  • Prepare key messages, speech points, written interviews and Q&As when needed
     

Requirement:

  • University graduate, major in Business / Hospitality is preferable
  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Excellent communication and negotiation skills
  • Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential, including ability to present concepts verbally.
  • Strong Knowledge and understanding of current trends in digital media/ social media
  • Superior project management and time management skills
  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
  • Pleasant, self-motivated and able to work under pressure
  • Fluent in spoken and written English and Chinese

*Candidate with less experience will be considered for less qualified positions.

 

2. Administrative Manager

Responsibilities:

  • To perform full spectrum of office administration duties efficiently including but not limited to property insurance, office renovation, facilities management, vendor management, central procurement and inventory control
  • Maintain the effective and smooth operation of Administration department
  • Overseeing the day-to-day responsibilities of the administrative staff
  • Required to maintain strict confidentiality of all data, and able to take appropriate security
  • Ensure Government requirements and legislation are fully complied and all licenses are updated periodically
  • Assist in any ad-hoc projects as assigned
     

Requirement:

  • Minimum 4-5 years of relevant working experience
  • University graduate, major in Business / Administration is preferable
  • Presentable, mature, able to work independently & with a strong sense of responsibility
  • Good computer skills including Word, Excel, MS Outlook, PowerPoint. 
  • Fluent in spoken and written English and Cantonese

 

3. Human Resources Manager

Responsibilities:

  • Monitor HRIS implementation, handle matters relating to recruitment, compensation & benefits, payroll, employee relations, performance evaluation, assist in manpower planning, staffs development, legal cases, visa application, insurance issue and HR reporting 
  • Formulate, implement and review HR policies and procedures
  • Familiar with Macau and Hong Kong labor law
  • Responsible for employee onboarding and termination process
  • Develop and maintain employee retention and recognition programs.
  • Perform an annual competitive wage and benefit analysis.
  • Provide prompt support for ad-hoc projects
     

Requirement:

  • University graduate, major in Human Resources Management or related disciplines
  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Strong communication & organizational skills.
  • Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong.
  • Demonstrated ability to anticipate and solve complex HR issues in a confidential manner.
  • Good computer skills including Word, Excel, MS Outlook, PowerPoint. 
  • Fluent in spoken and written English and Cantonese

 

4. Secretary / Personal Assistant

Responsibilities:

  • Responsible full spectrum of professional secretarial, business and personal support (e.g. book-keeping, expenses, handling telephone calls, schedule management, arranging meetings, arranging trip schedules, personal tasks etc.)
  • Assist in the daily administrative duties (e.g. typing, filing, regular correspondence and liaison with external partners and vendors, etc.)
  • Provide office support to other departments where necessary
  • Handle ad-hoc projects or duties as assigned
     

Requirement:

  • At least 3 years of secretarial / administrative experience
  • Higher Diploma or above with formal secretarial training
  • Good computer skills including Word, Excel, MS Outlook, PowerPoint
  • Excellent communication and interpersonal skills
  • High professional standard of integrity and confidentiality
  • Able to work independently and within tight deadline
  • Fluent in English and Chinese, Good command in both written and spoken English & Chinese

 

5. Front Office Manager

Responsibilities:

  • Ensure the Opera database is appropriately managed and updated.
  • Prepare and run daily front office operations reports and check lists
  • Directs and works with managers and employees to successfully execute all front office operations
  • Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), managing bell captain, concierge and gift shop operations, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward
  • Recruit, interview and train team members
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient manner
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
     

Requirement:

  • University graduate, major in Hotel Management is preferable
  • Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel
  • Knowledge in Property Management system especially Opera and other software that are essential in Front office.
  • Good leadership, time management and organizational skills in handling operational issues and able to work under pressure
  • Excellent problem solving and interpersonal communication skills, highly motivated and  team focused
  • Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus

*Candidate with less experience will be considered for less qualified positions.

 

6. Reservation Manager

Responsibilities:

  • Oversee and monitor the daily operations of the Reservations Department
  • Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks
  • Know and understand the hotel’s facilities, services, activities, room packages and promotions
  • Prepare rosters and daily reports
  • Selecting, training, developing and managing team including conducting performance evaluations
  • Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team
  • Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives
  • Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required
  • Coordinate with the Hotel Sales and Marketing Departments
  • Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.
  • Managing reservations interfaces to ensure correct delivery and promptly addressing system issues
  • Producing various reports as required including reporting on daily reservations and revenue versus key metrics
  • Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings
  • Accept any other duties and responsibilities assigned by the Marketing Director
     

Requirement:

  • University graduate, major in Business / Hospitality is preferable
  • Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Excellent communication and negotiation skills
  • Good command of spoken and written English, Mandarin and Cantonese
  • Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)
  • Self-motivated, well-organized, initiative, responsible and hard-working
  • Presentable, independent and able to work under pressure
  • Strong leadership, analytical and interpersonal skills

*Candidate with less experience will be considered for less qualified positions.

 

7. Guest Relations Manager

Responsibilities:

  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Ensure that front office staff is available at all the times for customer assistance.
  • Analyse customer feedback and provide strategic direction to continuously improve overall rating
  • Collect and answer all online comments from different websites and follow up accordingly.
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Bring guest for Hotel inspection when necessary
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Welcome and escort VIP guests and special guests from driveway to assigned rooms.
  • Welcome, greet and meet customers in lobby.
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Manage special requests for customers including restaurant reservations, limousine services and car rentals.
  • Escalate unresolved guest issues to Director for immediate resolution.

Requirement:

  • University graduate, major in Business / Hospitality is preferable
  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Excellent communication and negotiation skills
  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
  • Pleasant, self-motivated and able to work under pressure
  • Fluent in spoken and written English and Chinese

*Candidate with less experience will be considered for less qualified positions.


 

To apply for the positions, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: resume@hotelroyal.com.mo


 

 

 

*All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

We are proud to be awarded the TripAdvisor’s 2017 Travellers' Choice Award. Details:http://bit.ly/2kpg28Z

我們十分榮幸獲 TripAdvisor 評選為 2017「旅行者之選」全中國排名前10位最具性價比酒店。詳情:http://bit.ly/2kTabW7