Hotel 酒店業, Macau Recruitment 澳門招聘, $20k - 30k, $30k - 40k, $40k - 50k, Dec 十二月(A)

HOTEL ROYAL MACAU 澳門皇都酒店招聘

 

BE PART OF OUR FAMILY!

Hotel Royal Macau values all team members and is dedicated to make every employee feel their workplace like home, just like what we aim to do for our customers. We are also committed to provide our guests top-notch services in the industry to make their stay unforgettable. If you share the same values with us, hope to bring out your best and be better, Hotel Royal Macau is the place where your strengths are appreciated.


皇都酒店一直視所有員工為最重要資產,並致力締造一個如家般親切舒適的工作環境,就如我們對客人的承諾一樣,矢志提供行內最優質的服務,令每一位進入皇都酒店的客人都感到賓至如歸。

如果您和我們擁有共同理念,時刻創新,精益求精,皇都酒店將會是您發揮所長的理想地。

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1. Sales Coordinator

Responsibilities:

  • Providing administrative and organizational support to Sales Manager
  • To maintain long-lasting relationships in order to build customer loyalty
  • Ensure the reservations being entered into the OPERA system are in correct format as specified in the Operational manual
  • Follow up and keep tracing on all bookings and reservations
  • Ensure communications among other departments
  • Assist to update event notes and brief related department all room and banquet arrangement
  • Prepare sales report made the previous day
  • Attend and participate in sales and business development trainings as required
  • Perform any other reasonable duties as required by the department head

Requirement:

  • Minimum 1 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)
  • Market focused with strong interpersonal communication skills
  • Pleasant, self-motivated and able to work under pressure
  • Fluent in spoken and written English and Chinese

 

2. Reservation Clerk

Responsibilities:

  • Assist in room bookings entry
  • Make room reservations for guests and answer guests enquires
  • Assist in handling rooms reservations matters

Requirement:

  • 1 year relevant experience in the hotel industry, preferably in 5-star hotel
  • Good command of spoken English, Mandarin and Cantonese
  • Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)

*Candidate with less experience will be considered for less qualified positions.

 

3. RESERVATION MANAGER

Responsibilities:

  • Oversee and monitor the daily operations of the Reservations Department
  • Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks
  • Know and understand the hotel’s facilities, services, activities, room packages and promotions
  • Prepare rosters and daily reports
  • Selecting, training, developing and managing team including conducting performance evaluations
  • Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team
  • Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives
  • Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required
  • Coordinate with the Hotel Sales and Marketing Departments
  • Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.
  • Managing reservations interfaces to ensure correct delivery and promptly addressing system issues
  • Producing various reports as required including reporting on daily reservations and revenue versus key metrics
  • Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings
  • Accept any other duties and responsibilities assigned by the Marketing Director

Requirement:

  • University graduate, major in Business / Hospitality is preferable
  • Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Excellent communication and negotiation skills
  • Good command of spoken and written English, Mandarin and Cantonese
  • Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)
  • Self-motivated, well-organized, initiative, responsible and hard-working
  • Presentable, independent and able to work under pressure
  • Strong leadership, analytical and interpersonal skills

*Candidate with less experience will be considered for less qualified positions.

 

4. GUEST RELATIONS MANAGER

Responsibilities:

  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Ensure that front office staff is available at all the times for customer assistance.
  • Analyse customer feedback and provide strategic direction to continuously improve overall rating
  • Collect and answer all online comments from different websites and follow up accordingly.
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Bring guest for Hotel inspection when necessary
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Welcome and escort VIP guests and special guests from driveway to assigned rooms.
  • Welcome, greet and meet customers in lobby.
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Manage special requests for customers including restaurant reservations, limousine services and car rentals.
  • Escalate unresolved guest issues to Director for immediate resolution.

Requirement:

  • University graduate, major in Business / Hospitality is preferable
  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Excellent communication and negotiation skills
  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
  • Pleasant, self-motivated and able to work under pressure
  • Fluent in spoken and written English and Chinese

*Candidate with less experience will be considered for less qualified positions.

 

5. IT Administrator

Responsibilities:

  • Assists in the evaluation, budgeting, planning and recommendation process for equipment and system purchases.
  • Develops appropriate standards and procedures for network and server administration
  • Develop and execute project plans related to IT initiatives, including system rollouts, upgrades and transitions.
  • Maintain current inventory of all IT assets and manage lifecycle replacement as needed
  • Manage existing provider contracts, analyzing costs and utilization to ensure services are appropriately scaled relative to need
  • Any other duties as assigned

Requirement:

  • Minimum 4 years of relevant working experience
  • University graduate, major in Information Technology, Computer Science or related field is preferable.
  • Demonstrated experience in systems administration, network administration or a combination thereof
  • Presentable, mature, able to work independently & with a strong sense of responsibility
  • Fluent in spoken and written English and Cantonese

 

6. MARKETING COORDINATOR

Responsibilities:

  • Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested.
  • Coordinate special projects, reports, event planning, customer functions, site inspections, etc. Issue proposal, contracts manage sales, file expense reports, etc.
  • Supporting the in-house marketing and design team by coordinating and collating content
  • Producing additional marketing communications, such as flyers, brochures and promotion related projects
  • Update all media channels when new exhibitions launch including the Web site, social media channels, printed materials, on-site signage, and assets for partners
  • Track competitor activity by keeping abreast of market changes and the marketing mix used by competitors
  • Produce clear and concise written correspondence in the form of letters and emails

Requirements:

  • Minimum 1 year relevant experience in the hotel industry, preferably in 5-star hotel
  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
  • Self-motivated, well-organized, initiative, responsible and hard-working
  • Pleasant, self-motivated and able to work under pressure
  • Fluent in spoken and written English and Chinese

 

To apply for the positions, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: resume@hotelroyal.com.mo


 

*All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

We are proud to be awarded the TripAdvisor’s 2017 Travellers' Choice Award. Details:http://bit.ly/2kpg28Z

我們十分榮幸獲 TripAdvisor 評選為 2017「旅行者之選」全中國排名前10位最具性價比酒店。詳情:http://bit.ly/2kTabW7