$10k - 20k, $20k - 30k, $30k - 40k, Hotel 酒店業, Macau Recruitment 澳門招聘, Dec 十二月(A)

HOTEL ROYAL MACAU 皇都酒店澳門招聘

 

Hotel Royal Macau is an elegant luxury hotel situated on Estrada da Vitoria near the centre of Macau at the foot of the city's legendary landmark, the 174-metre-high hill, Colina da Guia. Well placed for both business and leisure travelers. Well equipped with three stylish restaurants and bar, a Fitness Centre, a swimming pool and a choice of 380 spacious guest rooms and suites over 19 floors, the Hotel Royal presents the highest standards in all areas of accommodation and service. The Hotel Royal Macau is fully equipped to host business meetings and functions accommodating up to 200 people. The opulent furnishings and graceful decor of the hotel create an ideal ambience for work or leisure, and the addition of the latest technologies and a first-class service ensure every detail of the event is a success.

1. FRONT OFFICE MANAGER

Responsibilities:

  • Ensure the Opera database is appropriately managed and updated.
  • Prepare and run daily front office operations reports and check lists
  • Directs and works with managers and employees to successfully execute all front office operations
  • Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), managing bell captain, concierge and gift shop operations, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward
  • Recruit, interview and train team members
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient manner
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Requirement:

  • University graduate, major in Hotel Management is preferable
  • Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel
  • Knowledge in Property Management system especially Opera and other software that are essential in Front office.
  • Good leadership, time management and organizational skills in handling operational issues and able to work under pressure
  • Excellent problem solving and interpersonal communication skills, highly motivated and  team focused
  • Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus

 

2. RESERVATION MANAGER

Responsibilities:

  • Oversee and monitor the daily operations of the Reservations Department
  • Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks
  • Know and understand the hotel’s facilities, services, activities, room packages and promotions
  • Prepare rosters and daily reports
  • Selecting, training, developing and managing team including conducting performance evaluations
  • Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team
  • Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives
  • Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required
  • Coordinate with the Hotel Sales and Marketing Departments
  • Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.
  • Managing reservations interfaces to ensure correct delivery and promptly addressing system issues
  • Producing various reports as required including reporting on daily reservations and revenue versus key metrics
  • Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings
  • Accept any other duties and responsibilities assigned by the Marketing Director

Requirement:

  • University graduate, major in Business / Hospitality is preferable
  • Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Excellent communication and negotiation skills
  • Good command of spoken and written English, Mandarin and Cantonese
  • Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager)
  • Self-motivated, well-organized, initiative, responsible and hard-working
  • Presentable, independent and able to work under pressure
  • Strong leadership, analytical and interpersonal skills

 

3. GUEST RELATIONSHIP MANAGER

Responsibilities:

  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Ensure that front office staff is available at all the times for customer assistance.
  • Analyse customer feedback and provide strategic direction to continuously improve overall rating
  • Collect and answer all online comments from different websites and follow up accordingly.
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Bring guest for Hotel inspection when necessary
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Welcome and escort VIP guests and special guests from driveway to assigned rooms.
  • Welcome, greet and meet customers in lobby.
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Manage special requests for customers including restaurant reservations, limousine services and car rentals.
  • Escalate unresolved guest issues to Director for immediate resolution.

Requirement:

  • University graduate, major in Business / Hospitality is preferable
  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Excellent communication and negotiation skills
  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
  • Pleasant, self-motivated and able to work under pressure
  • Fluent in spoken and written English and Chinese

 

4. Human Resources Manager

Responsibilities:

  • Monitor HRIS implementation, handle matters relating to recruitment, compensation & benefits, payroll, employee relations, performance evaluation, assist in manpower planning, staffs development, legal cases, visa application, insurance issue and HR reporting 
  • Formulate, implement and review HR policies and procedures
  • Familiar with Macau and Hong Kong labor law
  • Responsible for employee onboarding and termination process
  • Develop and maintain employee retention and recognition programs.
  • Perform an annual competitive wage and benefit analysis.
  • Provide prompt support for ad-hoc projects

Requirement:

  • University graduate, major in Human Resources Management or related disciplines
  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Strong communication & organizational skills.
  • Thorough knowledge of employment laws and regulations pertaining to human resources issues in Macau and Hong Kong.
  • Demonstrated ability to anticipate and solve complex HR issues in a confidential manner.
  • Good computer skills including Word, Excel, MS Outlook, PowerPoint. 
  • Fluent in spoken and written English and Cantonese

 

5. Human Resources Assistant

Responsibilities:

  • Substantiates applicants' skills by administering and scoring tests.
  • Protects operations by keeping human resource information confidential. 
  • Provide clerical support to a wide range of human resource services and related work
  • Assist in organizing and coordinating projects
  • Support payroll administration, annual leave verification
  • Administering of employees’ benefits
  • Processing application and renewal of work visas
  • Maintains and updates HR database and records
  • Perform any other duties as assigned
  • Support senior management in admin related work

Requirement:

  • Strong sense of responsibilities
  • At least 1 year working experience
  • Good computer skills including Word, Excel, MS Outlook, PowerPoint. 
  • Fluent in spoken and written English and Cantonese

 

6. Marketing Coordinator

Responsibilities:

  • Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested.
  • Coordinate special projects, reports, event planning, customer functions, site inspections, etc. Issue proposal, contracts manage sales, file expense reports, etc.
  • Supporting the in-house marketing and design team by coordinating and collating content
  • Producing additional marketing communications, such as flyers, brochures and promotion related projects
  • Update all media channels when new exhibitions launch including the Web site, social media channels, printed materials, on-site signage, and assets for partners
  • Track competitor activity by keeping abreast of market changes and the marketing mix used by competitors
  • Produce clear and concise written correspondence in the form of letters and emails

Requirements:

  • Minimum 1 year relevant experience in the hotel industry, preferably in 5-star hotel
  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
  • Self-motivated, well-organized, initiative, responsible and hard-working
  • Pleasant, self-motivated and able to work under pressure
  • Fluent in spoken and written English and Chinese

*Candidate with less experience will be considered for less qualified positions.

 

7. BANQUET SALES MANAGER

Responsibilities:

  • To plan sales promotions and set sales goals
  • Need to formulate a yearly strategic sales plan, monitor, evaluate the plan and maintain sales record and oversee budget
  • Lead the banquet team and be responsible for researching markets to identify opportunities for banquet events and special functions
  • To collect market intelligence on market trend to facilitate the development of sales strategies if necessary
  • Create, implement, monitor and evaluate banquet events, functions, packages and plans
  • Building and maintaining existing relationships
  • Sell banquet packages with detailed proposals to potential companies, organizations and guests.
  • Sell banquet packages together with room as a MICE product 
  • Make frequent sales call to potential local and overseas companies for banquet only functions or work with room sales together to make sales call for MICE
  • Scheduling and conducting sales calls Preparing proposals and contracts for clients
  • Work with clients on event details and menus
  • Following up with clients during and after events.
  • Communicating upcoming events with detailed information to operations team on a weekly basis.
  • To liaise with related internal departments for park-wide functions
  • Prepare sales forecast, budget and analysis report
  • Work to achieve agreed goals and objectives

Requirement:

  • University graduate, major in Business / Hospitality is preferable
  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Comprehensive knowledge in food and beverage and food safety
  • Strong customer development and relationship management skills
  • Excellent communication and negotiation skills
  • Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
  • Pleasant, self-motivated and able to work under pressure
  • Fluent in spoken and written English and Chinese

*Candidate with less experience will be considered for less qualified positions.

 

8. ADMINISTRATIVE MANAGER

Responsibilities:

  • Maintain the effective and smooth operation of Administration department
  • Overseeing the day-to-day responsibilities of the administrative staff
  • Ensure Government requirements and legislation are fully complied and all licenses are updated periodically

Requirement:

  • Minimum 4-5 years of relevant working experience
  • University graduate, major in Business / Administration is preferable
  • Presentable, mature, able to work independently & with a strong sense of responsibility
  • Good computer skills including Word, Excel, MS Outlook, PowerPoint. 
  • Fluent in spoken and written English and Cantonese

 

9. ADMINISTRATIVE ASSISTANT

Responsibilities:

  • Providing administrative and organizational support to Administration Manager
  • Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
  • Assist in ad-hoc duties as assigned
  • Required to maintain strict confidentiality of all data, and able to take appropriate security measures in the access and sharing of information
  • Good housekeeping, updating and documentation of records
  • Carrying out any other reasonable duties and projects

Requirement:

  • At least 1 year working experience
  • Pleasant and responsible
  • Good computer skills including Word, Excel, MS Outlook, PowerPoint
  • Fluent in spoken and written English and Cantonese

*Candidate with less experience will be considered for less qualified positions.

 

10. Accounting Manager

Responsibilities:

  • Manage the accounting functions on day to day running and month end closing of financial activities to support the business operations
  • Preparation of financial reports and management accounts
  • Handle with matters related to Hong Kong and Macau statutory audit, taxes and business licenses
  • Responsible for cost accounting of all hotel outlets
  • Liaise with Internal & External auditors and banks
  • Lead or manage special projects/assignments from time to time
  • Any other duties as assigned

Requirement:

  • Degree holder in Accounting or related discipline preferred. Holder of CPA will be an advantage.
  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel
  • Good knowledge in tax rules and regulations
  • Expertise in internal management reporting, budgeting, forecasting, variance analysis, inventory cost accounting and month-end accounting
  • Excellent analytical skills with attention to details
  • Fluent in spoken and written English and Chinese

*Candidate with less experience will be considered for less qualified positions.

 

11. BANQUET COORDINATOR

Responsibilities:

  • To plan sales promotions and set sales goals
  • To collect market intelligence on market trend to facilitate the development of sales strategies if necessary
  • Create, implement, monitor and evaluate banquet events, functions, packages and plans
  • Building and maintaining existing relationships
  • Sell banquet packages with detailed proposals to potential companies, organizations and guests.
  • Make frequent sales call to potential local and overseas companies for banquet
  • Scheduling and conducting sales calls Preparing proposals and contracts for clients
  • Work with clients on event details and menus
  • Following up with clients during and after events.
  • Communicating upcoming events with detailed information to operations team on a weekly basis.
  • To liaise with related internal departments for park-wide functions
  • Work to achieve agreed goals and objectives

Requirement:

  • Minimum 1 year relevant experience in the hotel industry, preferably in 5-star hotel
  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook
  • Comprehensive knowledge in food and beverage and food safety
  • Strong customer development and relationship management skills
  • Excellent communication and negotiation skills
  • Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.

*Candidate with less experience will be considered for less qualified positions.

 

12. EXECUTIVE SECRETARY 行政秘書

Responsibilities 職責:

  • Provide professional secretarial & administration support to management
    提供專業的秘書及行政支援
  • Prepare correspondences, agendas, memorandum, meeting minutes, reports, business presentation materials and confidential documents
    處理日常往來書信、日程、通告、會議記錄、報告、業務介紹資料和機密文件
  • Carry out ad hoc assignments as instructed
    按指示完成指派的工作

Requirement 要求:

  • University graduate, major in English Communications is preferable
    大學程度,主修英文傳譯優先
  • Minimum 2 years experience in secretarial duties
    最少兩年秘書工作經驗
  • Presentable, mature, able to work independently & with a strong sense of responsibility
    端莊、成熟、能獨立處理工作及有較強的負責感
  • Fluent in spoken and written English and Chinese
    能說及書寫流利中、英文

 

13. Personnel Assistant 私人助理

Responsibilities 職責:

  • Provide professional secretarial & administration support to management
    提供專業的秘書及行政支援
  • Prepare correspondences, agendas, memorandum, meeting minutes, reports, business presentation materials and confidential documents
    處理日常往來書信、日程、通告、會議記錄、報告、業務介紹資料和機密文件
  • Carry out ad hoc assignments as instructed
    按指示完成指派的工作

Requirement 要求:

  • University graduate
    大學程度
  • Minimum 2 years experience in secretarial duties
    最少兩年秘書工作經驗
  • Presentable, mature, able to work independently & with a strong sense of responsibility
    端莊、成熟、能獨立處理工作及有較強的負責感
  • Fluent in spoken and written English and Chinese
    能說及書寫流利中、英文
     


To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: career@hotelroyal.com.mo

 

*All personal data collected will be treated in strict confidence and be used for recruitment purposes only.