Hotel 酒店業, Macau Recruitment 澳門招聘, $20k - 30k, $30k - 40k, $40k - 50k, $10k - 20k, F&B 餐飲業, $50k - 100k, Sep 九月(2)

HOTEL ROYAL MACAU 澳門皇都酒店招聘

 

BE PART OF OUR FAMILY!

Hotel Royal Macau values all team members and is dedicated to make every employee feel their workplace like home, just like what we aim to do for our customers. We are also committed to provide our guests top-notch services in the industry to make their stay unforgettable. If you share the same values with us, hope to bring out your best and be better, Hotel Royal Macau is the place where your strengths are appreciated.


皇都酒店一直視所有員工為最重要資產,並致力締造一個如家般親切舒適的工作環境,就如我們對客人的承諾一樣,矢志提供行內最優質的服務,令每一位進入皇都酒店的客人都感到賓至如歸。

如果您和我們擁有共同理念,時刻創新,精益求精,皇都酒店將會是您發揮所長的理想地。

Hotel Royal-01-2.jpg

1. Front Office Manager

Responsibilities:

  • Ensure the Opera database is appropriately managed and updated.

  • Prepare and run daily front office operations reports and check lists

  • Directs and works with managers and employees to successfully execute all front office operations

  • Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), managing bell captain, concierge and gift shop operations, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

  • Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues

  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward

  • Recruit, interview and train team members

  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

  • Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient manner

  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Requirement:

  • University graduate, major in Hotel Management is preferable

  • Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel

  • Knowledge in Property Management system especially Opera and other software that are essential in Front office.

  • Good leadership, time management and organizational skills in handling operational issues and able to work under pressure

  • Excellent problem solving and interpersonal communication skills, highly motivated and team focused

  • Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus

Candidate with less experience will be considered for less qualified positions.

2. Secretary / Personal Assistant

Responsibilities:

  • Responsible full spectrum of professional secretarial, business and personal support (e.g. book-keeping, expenses, handling telephone calls, schedule management, arranging meetings, arranging trip schedules, personal tasks etc.)

  • Assist in the daily administrative duties (e.g. typing, filing, regular correspondence and liaison with external partners and vendors, etc.)

  • Provide office support to other departments where necessary

  • Handle ad-hoc projects or duties as assigned

Requirement:

  • At least 3 years of secretarial / administrative experience

  • Higher Diploma or above with formal secretarial training

  • Good computer skills including Word, Excel, MS Outlook, PowerPoint

  • Excellent communication and interpersonal skills

  • High professional standard of integrity and confidentiality

  • Able to work independently and within tight deadline

  • Fluent in English and Chinese, Good command in both written and spoken English & Chinese

3. Guest Relations Manager

Responsibilities:

  • Ensure and provide flawless, upscale, professional and high class guest service experiences

  • Ensure that front office staff is available at all the times for customer assistance.

  • Analyse customer feedback and provide strategic direction to continuously improve overall rating

  • Collect and answer all online comments from different websites and follow up accordingly.

  • Respond to guests needs and anticipate their unstated ones

  • Expect and react promptly to guests’ requirements and inquires

  • Actively listen and resolve guests’ complaints

  • Bring guest for Hotel inspection when necessary

  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)

  • Welcome and escort VIP guests and special guests from driveway to assigned rooms.

  • Welcome, greet and meet customers in lobby.

  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery

  • Promote all amenities, conveniences and programs offered

  • Manage special requests for customers including restaurant reservations, limousine services and car rentals.

  • Escalate unresolved guest issues to Director for immediate resolution.

Requirement:

  • University graduate, major in Business / Hospitality is preferable

  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel

  • Excellent communication and negotiation skills

  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook

  • Pleasant, self-motivated and able to work under pressure

  • Fluent in spoken and written English and Chinese

Candidate with less experience will be considered for less qualified positions.

4. Banquet Sales Manager

Responsibilities:

  • To plan sales promotions and set sales goals

  • Need to formulate a yearly strategic sales plan, monitor, evaluate the plan and maintain sales record and oversee budget

  • Lead the banquet team and be responsible for researching markets to identify opportunities for banquet events and special functions

  • To collect market intelligence on market trend to facilitate the development of sales strategies if necessary

  • Create, implement, monitor and evaluate banquet events, functions, packages and plans

  • Building and maintaining existing relationships

  • Sell banquet packages with detailed proposals to potential companies, organizations and guests.

  • Sell banquet packages together with room as a MICE product 

  • Make frequent sales call to potential local and overseas companies for banquet only functions or work with room sales together to make sales call for MICE

  • Scheduling and conducting sales calls Preparing proposals and contracts for clients

  • Work with clients on event details and menus

  • Following up with clients during and after events.

  • Communicating upcoming events with detailed information to operations team on a weekly basis.

  • To liaise with related internal departments for park-wide functions

  • Prepare sales forecast, budget and analysis report

  • Work to achieve agreed goals and objectives

Requirement:

  • University graduate, major in Business / Hospitality is preferable

  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel

  • Comprehensive knowledge in food and beverage and food safety

  • Strong customer development and relationship management skills

  • Excellent communication and negotiation skills

  • Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.

  • Pleasant, self-motivated and able to work under pressure

  • Fluent in spoken and written English and Chinese

*Candidate with less experience will be considered for less qualified positions.

5. Marketing Manager

Responsibilities:

  • Communicated and positioned the brand through PR programs to the relevant target market regions

  • Managed budget; analyzed, measured and monitored results for all promotion events

  • Worked closely with Sales team for all marketing campaigns

  • Maintain relationships with key media in local, regional and international publications

  • Manage package budget and monitor results for all programs

  • Drive trade events and special activities in-property

  • Maintains and grows hotel business with effective marketing plans and programs

  • Focuses on marketing initiatives to create customer loyalty and increase market share

  • Focuses on building hotel’s top line revenue by executing against the sales strategy

  • Provides marketing channel mix planning as part of the overall property and market cluster plans

  • Develop new and clever promotions to support the property

  • Possible management of other team members

  • Support and assist with daily property marketing requests

  • Build and maintain working relationships with property sales and marketing counterparts

  • Develop content for email and printed collateral

  • Analyze sales data from third-party sites to identify trends and business opportunities

Requirement:

  • University graduate, major in Business / Hospitality is preferable

  • Minimum 5 years’ relevant experience in the hotel industry, preferably in 5-star hotel

  • Excellent communication and negotiation skills

  • Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook

  • Pleasant, self-motivated and able to work under pressure

  • Fluent in spoken and written English and Chinese

*Candidate with less experience will be considered for less qualified positions.

To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: resume@hotelroyal.com.mo


 

 

 

*All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

We are proud to be awarded the TripAdvisor’s 2017 Travellers' Choice Award. Details:http://bit.ly/2kpg28Z

我們十分榮幸獲 TripAdvisor 評選為 2017「旅行者之選」全中國排名前10位最具性價比酒店。詳情:http://bit.ly/2kTabW7