Proudly developed by Shun Tak Holdings Limited and Hongkong Land Limited, One Central is the most prestigious address in Macau. Boasting unobstructed panoramic views of the Nam Van Lake and the Macau Tower, the development combines phenomenal residential, retail and hotel facilities. One Central houses a myriad of international designer brand flagship stores, offering the most sought-after shopping experience at the heart of the Macau Peninsula.
To cope with rapid business expansion, Properties Sub F, Limited is now inviting applications for the following position:
Senior Customer Service Officer
Manage customer & concierge service and counters
Handle enquiries & complaints with customers & retailers
Review service standards for better improvement and greater efficiency
Co-ordinate & communicate with Marketing Team for activities & promotions in One Central Macau and shop information & directory matters etc.
Prepare & provide proper training to staff and orientation to new joiners
Facilitate audits and associated documentation & follow up matters as well as substantiality matters
Assist in clerical & correspondence as assigned
Degree holder. Minimum 2 years relevant experience in the service industry
Good written and communication skills in both Chinese (& Mandarin) and English.
Self-motivated, good sense of awareness and able to work independently, and under pressure
Candidates with less working experience & qualifications will be considered as “Customer Service Officer”
Engineer / Assistant Engineer
Responsibilities & Duties
Assist and report to Technical Manager for the integrity of the property physical facilities/ equipment including the duties but not limited to proper operation, maintenance of M&E plants and installation, fire and life safety, HVAC, physical security of the building, FF&E, etc.
Provide supervision and guidance and on the job training to associates/ other team members, and follow up on work progress so as to ensure that the job is properly delivered and completed on time with satisfactory quality.
Constantly review & inspect completed works (including preventive and work requests) for any deficiencies that need to be follow up for accuracy and completeness.
Implement and maintain the work request program/ projects and preventive maintenance program/ projects to ensure that the job is complied, completed and continuously provide opportunities for improving productivity to associates/ other team members in term of utilization, work methods and performance.
Evaluate and analyze the need to make adjustment and modification to the operation as well as any related training.
Lead the emergency response team for all facility issues.
Attend, handle and report emergency breakdowns, incidents, complaints and tenant requests
Handle audits and budget preparation
Degree holder in Engineer with professional qualifications
Macau SAR Electrical Certificate License qualification
At least 5 years solid working experience preferably in the high end developments including the quality hotel or casino and at a supervisory level
Good knowledge about installation, operation and maintenance
Good written and communication skills in both Chinese and English
Able to work independently and maintain high good team spirit
*Candidate with less experience will be considered as Assistant Engineer.
We offer long-term career prospects and competitive remuneration packages to the right candidates. Interested parties should send the detailed resume with expected salary to The Group Human Resources, 398 Alameda Dr. Carlos D’Assumpcao Edificio CNAC, 11 andar, NAPE, Macau or email to email@example.com or contact (853) 8296 3263 for inquiries.
All applications received will be used exclusively for employment purpose only