$10k - 20k, $20k - 30k, $30k - 40k, Macau Recruitment 澳門招聘, Retail 零售業, $40k - 50k, JSCM16R3, Jan 一月(C)

OMEGA 澳門招聘

 

Sales Associate 銷售員

Responsibilities: 

  • Execute sales responsibility of the Store

  • Provide a professional customer service to customers in the Flagship environment

  • Take up daily routines to contribute to a smooth running of the operations

Requirements: 

  • Secondary school or above

  • At least 2 years working experience in luxury retail

  • Friendly, aggressive, interactive and team work orientedProficient in Microsoft Office

Boutique Supervisor

Responsibilities:

  • Assist Boutique Manager to achieve both sales and non-sales objectives

  • Supervise sales team and monitor service standard

  • Support daily operation needs; ensures all sales associates are acting with compliance to SOP

  • Maintain optimal stock level and condition as well as boutique environment

  • Work as a team motivator with other sales associates to ensure customer satisfaction and good team spirit

  • Support and/or undertakes project work as required, undertaking any initiatives identified and/or designated to promote the boutique sales, customer satisfaction and database recruitment and maintenance

Preferred Skills and Qualifications: 

  • Post-Secondary school or above

  • 6 years working experience in retail in luxury retail

  • Good skills in Microsoft Office and RMS system

  • Good command of English, Cantonese and Mandarin

Retail Manager 

Responsibilities:

  • To manage and ensure the achievement of a profitable, efficient and effective Brand retail network and its development, covering all existing and future boutiques in Macau according to Brand strategies and objectives.

  • Achieve monthly and annual sales targets and sales reduction according to budget

  • Develop retail sales team – with passion in customer experience and service with the goal of developing them into Ambassadors of the Brand

  • Manage as a Team – motivate boutique managers and teams by setting goals, action plans and follow up with positive reinforcement

  • Involve in staff recruitment, transfer, promotion and disciplinary actions

  • Formulate commission schemes and packages so as to maintain Brand competitiveness

  • Review and update SOP to ensure it is in line with store efficiency and performance improvement, propose necessary changes to BM.

  • Co-ordinate with marketing team; ensure POS display materials are up to date and shop presentation materials are in line with brand standards.

  • Follow up with Mystery Shoppers Program (MSP) result. Formulate improvement plans and coach retail team to ensure outstanding customer service standard is delivered

  • Promote Brand and boutique awareness and enhance customer loyalty through execution of planned retail marketing programs, e.g. CRM, events

  • Complaint handling – coordinate with CS Team to solve technical issues. Communicate professionally with end consumers for operational/staff issues

  • Follow up retails projects in terms of leasing, HQ communications, utilities set up/payment and landlord communications

  • New store preparations, renovation projects and operations set up

Requirements:

  • Very good command of English, Cantonese and Mandarin, both oral and written

  • 8 years of experience in luxury segment and customer service

  • Minimum 6 years of managerial experience

  • Retail management experience, especially in chain stores. Preferably in international companies

  • Good leadership skills

  • Able to motivate team members

  • Post-Secondary education

  • University Degree in related discipline preferred

  • Proficient in Microsoft Office

We offer attractive remuneration package & benefits to the right candidate.

Interested candidates, please send your resume with current and expected salary to the HR via email: recruit.macau@mo.swatchgroup.com