Sales Associate 銷售員
Execute sales responsibility of the Store
Provide a professional customer service to customers in the Flagship environment
Take up daily routines to contribute to a smooth running of the operations
Secondary school or above
At least 2 years working experience in luxury retail
Friendly, aggressive, interactive and team work orientedProficient in Microsoft Office
To manage and ensure the achievement of a profitable, efficient and effective Brand retail network and its development, covering all existing and future boutiques in Macau according to Brand strategies and objectives.
Achieve monthly and annual sales targets and sales reduction according to budget
Develop retail sales team – with passion in customer experience and service with the goal of developing them into Ambassadors of the Brand
Manage as a Team – motivate boutique managers and teams by setting goals, action plans and follow up with positive reinforcement
Involve in staff recruitment, transfer, promotion and disciplinary actions
Formulate commission schemes and packages so as to maintain Brand competitiveness
Review and update SOP to ensure it is in line with store efficiency and performance improvement, propose necessary changes to BM.
Co-ordinate with marketing team; ensure POS display materials are up to date and shop presentation materials are in line with brand standards.
Follow up with Mystery Shoppers Program (MSP) result. Formulate improvement plans and coach retail team to ensure outstanding customer service standard is delivered
Promote Brand and boutique awareness and enhance customer loyalty through execution of planned retail marketing programs, e.g. CRM, events
Complaint handling – coordinate with CS Team to solve technical issues. Communicate professionally with end consumers for operational/staff issues
Follow up retails projects in terms of leasing, HQ communications, utilities set up/payment and landlord communications
New store preparations, renovation projects and operations set up
Very good command of English, Cantonese and Mandarin, both oral and written
8 years of experience in luxury segment and customer service
Minimum 6 years of managerial experience
Retail management experience, especially in chain stores. Preferably in international companies
Good leadership skills
Able to motivate team members
University Degree in related discipline preferred
Proficient in Microsoft Office
We offer attractive remuneration package & benefits to the right candidate.
Interested candidates, please send your resume with current and expected salary to the HR via email: firstname.lastname@example.org