Founded in 1998, Shiji’s aim is to become a “big data” application service platform operator. Shiji has become the leading manufacturer of Chinese hotel information systems after three successful transformations. At the same time, Shiji is gradually expanding from hotel to catering and retail industries, becoming the major software supplier to both industries. Now, Shiji is responsible for approximately 60% to 70% of the market share in the high end sector of hotel and retail industries, and possesses a leading position in the catering industry. The estimated annual revenue of Shiji clients can be more than RMB 5 trillion. Shiji has completed three successful transformations since its establishment. It is now experiencing the 4th transformation dedicating to be a “big data” driven consumer application service platform operator. Shiji has introduced consulting, IT solutions and data platform services. Meanwhile, Shiji is developing worldwide leading products and technologies aiming for the international market and speeding up its globalization progress. Currently Shiji has more than 50 subsidiaries located in major Chinese cities and overseas markets (Singapore and Munich) with over 3,000 employees.
For further information about us, please visit http://www.shijigroup.com/.
Responsible for support of system solutions
Install and configure products in projects
Liaise with customers in seeking for the best use of system solutions to enhance business workflow
Provide customers with on-site support and training events
Work for oversea project implementation and system installation
Higher Diploma or above in Information Technology, Computer Science or related discipline
Basic knowledge in network infrastructure, PC, Windows Severs, Web applications, SQL or Linux
Good command of English & Chinese (both written and spoken)
Willing to perform shift duties and work during weekends and statutory holidays
Good team player and good communication skills with all level of users
Good planning and analytical skills with positive attitude
Previous experience in Point-of-Sales (POS) systems or supporting hospitality software products would be an advantage
Immediate available is preferred
Interested candidates please send your full CV with date of availability and expected salary to "firstname.lastname@example.org".
PMS Implementation / Support Consultant
Response for installing, configuring and supporting PMS products;
Working closely with the sales/account management team on projects;
Train the application software with a demonstrated understanding of hotel management expertise;
Working closely with customers and ensure service level requirements are exceeded;
Identifying and scheduling project deliverables, milestone and requirements;
Defining and maintaining the scope and objectives of projects;
Present timely and accurate project status and other relevant reporting thru existing communication channel.
Minimum 2-years of experience in the installation, configuration and training of PMS products;
Good communication and interpersonal skill with customers and cross-functional teams;
Ability to work unsupervised, self-motivated and pro-actively;
Familiar with SQL database is preferable;
Fluent in written & spoken English & Mandarin;
Previous experience in competitive PMS products or management experience in hospitality industry would be an advantage;
Interested parties please send your resume to email@example.com.
Sales Executive / Account Manager
Attracts potential customers by answering product and service questions from customers; suggesting information about other products and services
Maintains customer records by updating account information
Identify and assess customers’ needs to achieve customers’ satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Customer relationship management
Handle customer enquiry on product and service questions, provide appropriate solutions and alternatives within the time limits
Keep records of customer interactions, process customer accounts and file documents
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Outgoing and proactive personality
Diploma / Degree Holder in Hospitality Industry is preferred
We offer attractive remuneration package & benefits to the right candidate. Interested candidates, please send your resume to firstname.lastname@example.org.
*Personal information collected will be used for recruitment purpose only and will be kept strictly confidential.