$10k - 20k, $20k - 30k, $30k - 40k, $40k - 50k, $50k - 100k, Gaming 博彩業, Macau Recruitment 澳門招聘

[11月10, 11日] SUNCITY GROUP 太陽城集團澳門招聘日

 

Business Development – Senior Manager / Manager

Job Responsibilities:

  • Handle guest and agents inquiries (24 hours)
  • Maintain good relationship with guest and agents through regular contact 
  • Develop relationship with potential / new guest and agents and introduce Business Development services 
  • Identify opportunities to increase guest and agents rolling
  • Assist guest and agents on booking requirements
  • Handle all guest and agent special requirements
  • Coordinate contract requirements for shareholders 
  • Coordinate events organized / sponsored by company and invite guest and agents to attend 
  • Liaise with external event company to plan events 
  • Conduct post event analysis
  • Collate and analyze guest and agent gaming statistics, preferences and relevant information
  • Handle guest and agent complains and resolve it to their satisfaction
  • Identify needs, develop materials and conduct department training 
  • Ensure department system is updated accurately
  • Reports preparation
  • Staff Roster Planning
  • Assign and monitor on tasks delegated to staff
  • Assist Vice President to plan, execute, manage department operations to ensure its smooth running 
  • Monitor on department daily operations, report any challenges / issues to Vice President and offer suggestions for improvement
  • Achieve department monthly goals set by department head
  • Participate in regular department meetings, raise guest & agent complains and suggestions for improvements
  • Any other tasks as assigned by Department Head 

Requirements

  • A minimum of 3 years of work experience in similar capacity at managerial level; exposure in hotel and / or gaming business / guest relations required
  • Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
  • Confident, independent and self-motivated
  • Excellent and professional verbal and written communications in English, Cantonese and Mandarin
  • Computer proficiency in Microsoft Office applications
  • Able to work shifts
  • Have proven accountability when working with confidential information. 
  • Possess excellent customer service, organizational and communication skills. 
  • Get along with fellow Team Members and work as a team. 
  • Meet the attendance guidelines of the job and adhere to departmental and company policies. 
  • Have a well-groomed, professional appearance.
  • Possess excellent organizational skills to manage several tasks at once, meticulous in details

 

Business Development – Assistant Manager

Job Responsibilities:

  • Handle guest and agents inquiries (24 hours)
  • Maintain good relationship with guest and agents through regular contact 
  • Maintain long term partnership with guest and agents
  • Develop relationship with potential / new guest and agents and introduce Business Development services 
  • Identify opportunities to increase guest and agent rolling
  • Assist guest and agents with booking requirements
  • Handle all guest and agent special requirements
  • Plan, purchase and deliver birthday gifts for guest and agents
  • Coordinate contract requirements for shareholders
  • Assist with events organized / sponsored by company and invite guest and agents to attend 
  • Be aware of concerts, shows, special events upcoming in Macau and ask if guest and agents are interested to attend
  • Handle guest and agent complains and resolve it to their satisfaction
  • Collate and analyze guest and agent gaming statistics, preferences and relevant information
  • Ensure department system and reports are updated accurately
  • Liaise with Accounts to process department invoices
  • Assign and monitor on tasks delegated to staff
  • Assist manager to plan, execute, manage department operations to ensure its smooth running 
  • Monitor on department daily operations, report any challenges / issues to manager and offer suggestions for improvement
  • Achieve department monthly goals set by department head
  • Participate in regular department meetings, raise guest & agent complains and suggestions for improvements
  • Any other tasks as assigned by Department Head 

Requirements

  • A minimum of 2 years of work experience in similar capacity at supervisor level; exposure in hotel and / or gaming business / guest relations required
  • Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
  • Confident, independent and self-motivated
  • Excellent and professional verbal and written communications in English, Cantonese and Mandarin
  • Computer proficiency in Microsoft Office applications
  • Able to work shifts
  • Have proven accountability when working with confidential information. 
  • Possess excellent customer service, organizational and communication skills. 
  • Get along with fellow Team Members and work as a team. 
  • Meet the attendance guidelines of the job and adhere to departmental and company policies. 
  • Have a well-groomed, professional appearance.
  • Possess excellent organizational skills to manage several tasks at once, meticulous in details

 

海外貴賓市場拓展部 - 海外客戶經理 / 副經理

工作範圍:

  • 安排專員及主任跟進客人海外旅遊之事宜
  • 處理客人關於海外旅遊娛樂等查詢及投訴(24小時)
  • 幫客人安排出團到海外的行程及投注事宜
  • 展示專業能力並與各部門及合作伙伴建立良好的關係
  • 具有良好的組織能力,能一絲不苟地管理多個任務並能細心處理
  • 協助及處理客人的訂務要求
  • 培訓新入職同事
  • 定期為下屬進行工作上的評估及考核

職位要求:

  • 具2年或以上酒店/娛樂場業務相關工作經驗
  • 必須操流利普通話及英語
  • 精通中英文打字及一般文書處理(MS Office)
  • 具優良客戶服務,組織及溝通技巧
  • 沒有固定上班時間及工作天數,需視乎客人行程安排及旅程天數

 

海外貴賓市場拓展部 - 海外客戶主任

工作範圍:

  • 處理客人關於海外旅遊娛樂等查詢及投訴(24小時)
  • 處理客人在到海外娛樂時的接送,貼身處理客人於海外賭場內外的所有服務安排
  • 跟進客人於賭場內的娛樂,把每場的結果發送到業務組同事
  • 協助及處理客人的訂務要求
  • 安排公司股東到海外旅遊之事宜
  • 幫客人安排出團到海外的行程及投注事宜

職位要求:

  • 優秀和專業的語言及書面溝通技巧,精通英語,粵語和普通話
  • 展示專業能力並與各部門及合作伙伴建立良好的關係
  • 具有良好的組織能力,能一絲不苟地管理多個任務並能細心處理
  • 大專畢業,具旅遊業管理專業或賭場客戶服務或相關的文憑學位

 

業務發展部 - 貴賓行政助理

工作範圍:

  • 處理客人及代理查詢(24小時)
  • 與客人及代理定期聯繫及保持良好的合作關係
  • 與客人及代理保持長期的合作關係
  • 開拓及發展潛力客戶並介紹市場拓展部業務
  • 協助及處理客人及代理的訂務要求
  • 協助公司贊助或舉辦的活動及負責通知邀請並客人及代理出席
  • 處理客人及代理投訴及解決,直到客人滿意
  • 處理各項由總監指派的任務

職位要求:

  • 大學程度
  • 具2年或以上酒店/娛樂場業務相關工作經驗
  • 必須操流利普通話及英語
  • 具優良客戶服務、組織及溝通技巧
  • 需輪班工作

 

業務發展部 - 策劃助理

工作範圍:

  • 協助統籌出場同事的人手安排及有關報告
  • 協助處理客人及代理有關查詢
  • 向出場同事提供後勤協助
  • 定期更新各股東助理所需跟進的客戶名單 確保部門系統資訊、報告得到準確更新
  • 整理及收集娛樂場數據、客人及代理相關資料、了解其喜好娛樂場,作部門分析之 分析並提高部門工作效率和標準
  • 更新各種活動資訊並與同事溝通去通知客戶 跟進及更新客戶身份變動
  • 留意及定期更新客人及代理有關澳門即將舉行的音樂會、演出及會展活動,與相關同事協調並詢問客人及代理是否有興趣/需要參與 負責協助及邀請客人和代理出席由公司所舉辦或贊助的活動
  • 籌劃各類活動,並於活動後對其作數據分析 處理各項由上級指派的任務

職位要求:

  • 需具備2年或以上酒店和/或娛樂場業務相關的工作經驗
  • 能充分展示專業能力並與各部門及合作伙伴建立良好關係
  • 自信,獨立,能自我激勵
  • 優秀和專業的語言及書面溝通技巧。精通英語,粵語和普通話
  • 熟練應用微軟系統程式
  • 需輪班工作
  • 對公司的信息和資料保持機密
  • 具備優良的客戶服務技巧,組織能力和溝通技巧
  • 與同事和諧相處
  • 遵循部門和公司之準則以及政策。
  • 擁有整潔,專業的外觀。
  • 具有良好的組織能力,能同時細心處理多項任務

 

市場拓展部 - 客戶經理

工作範圍:

  • 處理客人及代理查詢(24小時)
  • 與客人及代理定期聯繫及保持良好的合作關係
  • 與客人及代理保持長期的合作關係
  • 開拓及發展潛力客戶並介紹市場拓展部業務
  • 協助及處理客人及代理的訂務要求
  • 協助公司贊助或舉辦的活動及負責通知邀請並客人及代理出席
  • 處理客人及代理投訴及解決,直到客人滿意
  • 確定需求,制定材料,並進行部門培訓
  • 編制員工更表
  • 監察,管理與監控部門其下所有員工的日常營運與工作情況, 並定時向副總裁反映意見,從而作出改善
  • 參與每一個例會並報告所有客人及代理的投訴,從而提出建議以改善服務素質 

職位要求:

  • 大學程度,具會展管理、博彩或客戶服務有關文憑學位
  • 有3年或以上酒店和/或賭場業務相關的工作經驗
  • 自信,獨立,能自我激勵
  • 具備優良的客戶服務技巧,組織能力和溝通技巧
  • 遵循部門和公司之準則及政策。
  • 具有良好的組織能力,能一絲不苟地管理多個任務並能細心處理
  • 優秀和專業的語言及書面溝通技巧,精通英語,粵語和普通話
  • 熟悉一般文書處理(MS Office)
  • 需輪班工作

 

市場拓展部 - 客戶主任

工作範圍:

  • 處理客人及代理查詢(24小時)
  • 與客人及代理定期聯繫及保持良好的合作關係
  • 與客人及代理保持長期的合作關係
  • 開拓及發展潛力客戶並介紹市場拓展部業務
  • 協助及處理客人及代理的訂務要求
  • 協助公司贊助或舉辦的活動及負責通知邀請並客人及代理出席
  • 處理客人及代理投訴及解決,直到客人滿意
  • 處理各項由總監指派的任務

職位要求:

  • 大學程度,具會展管理、博彩或客戶服務有關文憑學位
  • 有2年或以上酒店和/或賭場業務相關的工作經驗
  • 優秀和專業的語言及書面溝通技巧,精通英語,粵語和普通話
  • 熟悉一般文書處理(MS Office)
  • 需輪班工作

 

本集團提供優厚薪酬福利,包括:有薪年假、生日假、退休保障計劃、醫療保障、花紅、津貼、勤工獎、在職培訓及良好晉升機會。有意者請附履歷,身份證副本,學歷證明及近照寄宋玉生廣場中土大廈16樓或電郵至 jobs@suncity-group.com 收 (所有面試均在上述地址進行及以短信形式通知)。