$10k - 20k, $20k - 30k, $30k - 40k, $40k - 50k, $50k - 100k, JSCM16R2, Macau Recruitment 澳門招聘, Retail 零售業, Apr 四月(C)

O Grupo Swatch (Macau) Limitada 澳門招聘

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O Grupo Swatch (Macau) Limitada is looking for talent to join the company for the following roles. We offer attractive remuneration package & benefits to the right candidate. Interested candidates, please send your resume with current and expected salary to the HR Manager via email: recruit.macau@mo.swatchgroup.com.

斯沃琪(澳門)有限公司現誠邀人才加入集團旗下之各個品牌,如對以下空缺有興趣者,請將您的個人履歷及要求待遇發送至 recruit.macau@mo.swatchgroup.com

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 Retail Manager – Omega 

Responsibilities:

  • To manage and ensure the achievement of a profitable, efficient and effective Brand retail network and its development, covering all existing and future boutiques in Macau according to Brand strategies and objectives.

  • Achieve monthly and annual sales targets and sales reduction according to budget

  • Develop retail sales team – with passion in customer experience and service with the goal of developing them into Ambassadors of the Brand

  • Manage as a Team – motivate boutique managers and teams by setting goals, action plans and follow up with positive reinforcement

  • Involve in staff recruitment, transfer, promotion and disciplinary actions

  • Formulate commission schemes and packages so as to maintain Brand competitiveness

  • Review and update SOP to ensure it is in line with store efficiency and performance improvement, propose necessary changes to BM.

  • Co-ordinate with marketing team; ensure POS display materials are up to date and shop presentation materials are in line with brand standards.

  • Follow up with Mystery Shoppers Program (MSP) result. Formulate improvement plans and coach retail team to ensure outstanding customer service standard is delivered

  • Promote Brand and boutique awareness and enhance customer loyalty through execution of planned retail marketing programs, e.g. CRM, events

  • Complaint handling – coordinate with CS Team to solve technical issues. Communicate professionally with end consumers for operational/staff issues

  • Follow up retails projects in terms of leasing, HQ communications, utilities set up/payment and landlord communications

  • New store preparations, renovation projects and operations set up

Requirements:

  • Very good command of English, Cantonese and Mandarin, both oral and written

  • 8 years of experience in luxury segment and customer service

  • Minimum 6 years of managerial experience

  • Retail management experience, especially in chain stores. Preferably in international companies

  • Good leadership skills

  • Able to motivate team members

  • Post-Secondary education

  • University Degree in related discipline preferred

  • Proficient in Microsoft Office

Human Resources Business Partner (High-Mid Range, Swatch)

Responsibilities:

  • Manage employee relations and performance issues with assigned brands to implement prompt and appropriate resolutions

  • Communicate and implement all core HR processes and initiatives within the assigned brands to ensure the Company policies, procedures and practices are understood and applied

  • Collaborate with other HR Manager to review and development of Standard Operation Procedures (SOP) and policies related to HR

  • Participate as an active strategic to the assigned brands in budget/forecast on manpower planning, annual salary review, performance review, staff movement

  • Analyze in partnership with HRM in compensation and benefits schemes of assigned brands/divisions to develop solutions, programs that are motivational to staff

Requirements:

  • Degree holder in Business Administration, major in Human Resources Management is an added advantage

  • Minimum 6 years’ experience in a sizable organization preferably gained in retail or hospitality sectors with employee relations or C&B 

  • Familiar with Macau’s Employment Ordinance 

  • Good command of spoken & written English and Cantonese

  • Confident, independent, self-motivated with excellent interpersonal and communication skills 

Logistic Coordinator 

Responsibilities:

  • Main contact and email correspondence in pertaining issues on freight forwarding, cross boarder declaration and CITES

  • Manage the outsourced shipment between Macau and HK/HQ/Hubs 

  • Daily domestic transport of watches

  • Proactively suggest / renew quickest route available to management for local watch transportation

  • Print Delivery note verifying watch details and pack drop off / pick up watches 

  • Prepare report, changing status and keep accurate record for stock-movement related documentations

  • Perform logistic invoice verification for Macau e.g. fees charged by service provider and conduct periodic with service provider on improving local services and documentation flow

  • Assist Finance with physical stock counts at corporate retail stores

  • Work with HK logistic team to assist brands in finding solutions for temporary/special storage needs e.g. POS renovation, event occasion

  • Properly manage working tools in clean organized and sufficient manner; e.g. boxes, pouches and sponges

  • Assist in ad-hoc projects as assigned (e.g. new store opening, local transport, insurance status, etc)

Requirements:

  • Good command of Cantonese. Basic knowledge of English

  • 2 - 3 years of experience in logistics, shipping, freight forwarding, courier, customer service

  • Good knowledge of shipping business

  • Willing to work outdoors and fast pace

  • Post-Secondary education

  • Good knowledge of Microsoft Office, email correspondences

Spare Parts Administrator

Responsibilities:

  • To deliver best class after sales service & spare parts administrative needs 

  • To provide seamless support to Customer Service department in regards to daily operation, fulfilling inventory in lean and mean manner; and provide consultation for boutiques and retailers

  • Pick, pack, dispatch spare parts for internal and external orders, supply components to jobs before they go to the workshop

  • Process spare parts’ stock transactions and issue invoice

  • Making sure incoming parts and invoiced quantities correspond 

  • Assist to oversee the spare part stock inventory (cost, level, rotation, replenishment, lead times, deadlines, delays, etc) to guarantee the availability of spare parts

  • Coordination with HK Spare Parts Team for spare parts replenishments (existing collection and new launch)

  • Organize and perform monthly count and monthly report for inventory control (value / level by brands, etc)

  • Assist brands to apply for spare parts pricing extranet login for boutiques

Requirements:

  • Good command of English, Cantonese and Mandarin

  • Minimum 2 years of experience in watch spare parts or related field

  • Experience in watch industry preferred

  • Good administrative and customer service skills

  • Post-Secondary education

  • Proficient in Microsoft Office & Excel

Boutique Manager – Jaquet Droz 

Responsibilities:

  • Operate and achieve the overall profitability goal of the boutique;

  • Achieve the sales objective of the boutique;

  • Achieve non-sales objectives which include but not limited to, service provision and visual presentation of the boutique in order to enhance the customer satisfaction. 

  • Contribute and implement relevant marketing programs to promote awareness of shop, to convey accurate and correct brand information and to enhance customer loyalty.

Preferred Skills and Qualifications: 

  • Post-Secondary school or above

  • At least 8 years working experience in retail in luxury retail

  • Good skills in Microsoft Office and RMS system

  • Good command of English, Cantonese and Mandarin 

Boutique Supervisor – Jaquet Droz

Responsibilities:    

  • Assist Boutique Manager to achieve both sales and non-sales objectives

  • Supervise sales team and monitor service standard

  • Support daily operation needs; ensures all sales associates are acting with compliance to SOP

  • Maintain optimal stock level and condition as well as boutique environment

  • Work as a team motivator with other sales associates to ensure customer satisfaction and good team spirit

  • Support and/or undertakes project work as required, undertaking any initiatives identified and/or designated to promote the boutique sales, customer satisfaction and database recruitment and maintenance

Preferred Skills and Qualifications: 

  • Post-Secondary school or above

  • 6 years working experience in retail in luxury retail

  • Good skills in Microsoft Office and RMS system

  • Good command of English, Cantonese and Mandarin

 

Shop Manager – High & Mid-range brands

Responsibilities:

  • Achieve sales target in both quantity and sales revenue

  • Study and analyze routine reports and keep track of business trends

  • Propose and implement sales development actions plans for each product category based on various clienteles

  • Responsible for promoting Flagship awareness and enhancing customer loyalty through execution of planned marketing programs

  • Build strong productive work teams with strong morale

  • Identify staff’s training needs; propose, coordinate and/or conduct training based on category specialization

  • Expenses control to achieve profitability goal of the Store

  • Implement proper visual merchandising ensuring its adherence to company guidelines, both in-the-window and in-store displays

  • Conduct monthly business review meetings with direct reports and communicate company information to staff concerned

Requirements:

  • Minimum 8 to 10 years of experience in luxury segment and customer service, with 2 to 4 years of experience in a managerial position 

  • Good sales and communication skills and complaint handling skills

  • Very good command of English, Cantonese and Mandarin, both oral and written 

  • Proficient in Microsoft Office – Word and Excel in particular

Training Manager - Longines

Responsibilities:

  • Develop and deliver various training programs for retail operations, franchisee operations and wholesales market including duty free shops in Macau.

  • Support current product training across all business units within Brand (Longines) Macau.

  • Implement Train-the-trainer (TTT) program and coordinate supporting administration work in accordance with Brand HQ and Group (Swatch Group) guidelines.

  • Formulate and conduct training according to the latest business needs, trends and future development.

  • Organize development programs to guide and develop potential staff for the next level of challenges

  • Coordinate, give advices/comments, gather feedbacks, monitor and evaluate the effectiveness of Mystery Shoppers Program (MSP) / Store Performance Evaluation (SPE)

Requirements:

  • University Degree in related discipline preferred

  • 6 Years of experience in retail field or in training company or in-house training department of sizable company

  • Very good command of English, Cantonese and Mandarin, both oral and written

  • Proficient in Microsoft Office

  • Advanced level in PowerPoint

 

Shop Supervisor – Longines/ Rado/ CK

Responsibilities:

  • To support the Shop Manager in implementing Brand’s mission & managing the store

  • Optimize sales through effective implementation of business strategies set by the company or Shop Manager

  • Assist the Shop Manager to achieve both the sales and non-sales objectives

  • Provide sales supervision in the selling floor and monitor the services standard in the premises

  • Keep good stock management and merchandising display in shop

  • Take charge of the general shop administration to keep the operation runs smoothly

Requirements:

  • 4-6 years of experience in related field and at least 1 year in supervisory level

  • Good sales and communication skills and complaint handling skills

  • Good command of Cantonese and Mandarin, basic English 

  • Knowledge in Microsoft Office

IT Manager

Responsibilities:

  • Manage the IT team on infrastructure and operation, application services, retail services and business intelligence

  • Take lead on IT projects that support the development of organizational goals, strategies, practices

  • Implement disaster recovery and back-up procedures and information security and control structures

  • Develop SOP and best practices, provide IT policies and procedures for security, standards, purchasing and service provision

  • Maintain smooth operations of IT network includes wireless networks according to company guideline

  • Maintain security, privacy of information systems, communication lines and equipment according to company guideline

Preferred Skills and Qualification:

  • 8-10 years of experience in related field or in IT Project management in MNCs

  • Good communications skills, methodical and good understanding of business process an business systems

  • Good command in understanding of web, networking, ISPs and CRM

  • Proficient in Microsoft Office 

  • Fluent command of English, Cantonese and Mandarin

 

IT Support 

Responsibilities:

  • Provide technical support on both hardware equipment and system software for the office team

  • Provide regular update on computer hardware, networking and MS office software

  • Contact vendors for quotation, make price comparison and place orders to vendors

  • Perform backup on system/ data in servers, routine problem checking on servers

  • Monitoring the antivirus update in client computer and routing checking on servers

  • Monitoring Microsoft Security patches deployment status and routine problem checking on servers

Preferred Skills and Qualification:

  • Minimum 5 years of experience in related field or in IT Support, System Administration, Helpdesk

  • Knowledge in MS applications / Sharepoint is an added advantage

  • Proficient in Microsoft Office 

  • Fluent command of English, Cantonese and Mandarin

Sales Associate – Breguet/ Omega 銷售員

Responsibilities: 

  • Execute sales responsibility of the Store

  • Provide a professional customer service to customers in the Flagship environment

  • Take up daily routines to contribute to a smooth running of the operations

Requirements: 

  • Secondary school or above

  • At least 2 years working experience in luxury retail

  • Friendly, aggressive, interactive and team work oriented

Shop Sales – Tissot

Responsibilities: 

  • Execute sales responsibility of the Store

  • Provide a professional customer service to customers in the Flagship environment

  • Take up daily routines to contribute to a smooth running of the operations

Requirements: 

  • Secondary school or above

  • At least 2 years working experience in retail

  • Friendly, aggressive, interactive and team work oriented

We offer attractive remuneration package & benefits to the right candidate.

Interested candidates, please send your resume with current and expected salary to the HR via email:recruit.macau@mo.swatchgroup.com