Retail 零售業, $20k - 30k

Tesla Motors HK Limited 澳門招聘

 


Service Manager - Macau


The Role

Tesla Motors is looking for an experienced Regional Service Manager to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  The role will require travel as needed and directed by management.  The Service Manager will manage service personnel and operations defined by the regional territory. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 


Responsibilities

• Develop and implement business processes and best practices to delight customers
• Provide high level customer escalation management and resolution
• Oversee day to day operations at the store level, control store costs and travel expenses
• Support training programs for store personnel
• Assist with service policy development, implementation and follow up
• Analyze warranty data, identify trends and administer warranty policy to control costs
• Develop reports and presentations for exec level review
• Perform other related duties as assigned
• Effectively handle multiple priorities, organize workload, and meet deadlines


Requirement

• B.A. / B.S. Degree from a University program in Automotive Technology or equivalent experience
• 3-5 years of Manufacturer Service Management experience
• 5+ yrs experience in a dealership environment, 7-10 years in the automotive industry
• Factory Trained Master Status / OEM Training, Hybrid Experience a plus
• China Technical certificate holder preferred
• Excellent oral and written communication skills in English and Chinese
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as a service manager
• Methods, techniques, parts, tools and materials used in the maintenance and repair of automobiles
• Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
• Automotive equipment and servicing methods
• Dealership Business Process and Best Practice
• ERP and DMS Systems, MS Office Suite
• Understanding of equipment inspections, adjustments and certifications
• Proven ability to increase CSI
• Ability to Travel internationally up to 50% of the time

Interested parties please send full resume including expected salary to: hotsang@teslamotors.com