Client Advisor
Mission
Provide exceptional, personalized service to maximize sales, build lasting client relationships, and deliver a memorable Bulgari shopping experience.
Key Responsibilities
Sales & Service: Achieve sales targets and KPIs. Deliver exceptional service by sharing the Maison’s heritage and savoir-faire. Handle aftercare and client issues elegantly.
Client Relations (CRM): Build strong loyalty through personalized engagement (in-store, phone, digital). Update the CRM system regularly to tailor recommendations and spot new sales opportunities.
Operations & Teamwork: Maintain deep product and competitor knowledge. Keep the store visually appealing. Share client insights with the team and comply with all HQ guidelines.
Requirements
Experience: 3+ years in sales, preferably in high-end international luxury retail.
Languages: Fluent Cantonese; good Mandarin and English.
Skills: Strong selling and CRM skills. High jewelry/watch knowledge is an advantage (GIA/FHH preferred).
Traits: Customer-focused, proactive, results-driven, and a strong team player.
客戶顧問
使命
提供卓越、個人化的服務以最大化銷售額，建立長遠的客戶關係，並締造難忘的 Bulgari 購物體驗。
主要職責
銷售與服務： 達成銷售目標及 KPI。透過分享品牌的歷史傳承與精湛工藝 (savoir-faire)，提供卓越的服務。妥善並優雅地處理售後服務及客戶問題。
客戶關係 (CRM)： 透過個人化互動（店內、電話、數碼平台）建立極高的客戶忠誠度。定期更新 CRM 系統，以提供專屬的產品建議並發掘新的銷售機會。
營運與團隊合作： 保持對產品及競爭對手的深入了解。維持店舖的視覺美感。與團隊分享客戶見解，並嚴格遵守所有總部的合規指引。
入職要求
經驗： 3 年或以上銷售經驗，具國際高級奢侈品零售經驗者優先。
語言： 流利廣東話；良好普通話及英語。
技能： 具備出色的銷售及 CRM 技巧。擁有高級珠寶/腕錶知識者佔優（持有 GIA / FHH 證書者高度優先考慮）。
特質： 以客為先、主動積極、以結果為本，並具備良好的團隊合作精神。
Application:
Interested parties please send detailed resume to Human Resources Department email: calvin.cheng@bulgari.com