1. Team Manager

Role Mission

As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisor to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. You are an ambassador of the brand, promoting our Values and Amplifiers.

Key Accountabilities

Promote a positive and professional team environment that fasters trust, integrity, and superior performance standards, leading by example.
Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
Conduct regular and monthly performance conversations, discussing results and developing action plans.
Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
Monitor the performance of the assigned categories and proactively propose actions plans to reach the targets.
Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
Partner with the Store Manager and the VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.

Qualifications

Bachelor’s degree or above in any discipline
Minimum 6 years relevant sales experience in fashion & accessories industry with 2 years at supervisory level or above
Commercial awareness and strong business acumen
Excellent customer service skills, product knowledge and people management skills
Pleasant, outgoing and eager to interact with different levels of people
Possess strong interpersonal skills and leadership
General PC skills
Good command of spoken and written English and Chinese
Macau ID holder is a must

Interested candidate, please send your resume to natalie.guan@gucci.com.

2. Client Advisor/ Senior Client Advisor

Role Mission

Responsible for handling the daily sales activities and providing courteous customer services to customers. Besides handling the typical sales transactions, may have additional responsibility for monitoring a product category with superiors, such as stock and inventory controls, quality control and price events.

Key Accountabilities

Accomplish the daily assigned duties and achieve the sales objective
Provide professional customer services and interacts with customer to build strong customer relationships
Increase the customer database by capturing as much customers’ information as possible
Communicate well with customers and colleagues at all levels
Display merchandise in accordance with Company’s guidelines and ensure all merchandise on display are properly priced, labeled, signed and in good condition
Perform daily stock count accurately and efficiently
Ensure that Store is clean and tidy in all aspects
Perform other duties as assigned

Qualifications