Hermès Asia Pacific Limited

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world.

We cordially invite high caliber talent to join our Hermès team in Macau.

Team Leader

Job Responsibilities:

Help to achieve annual and monthly targets which communicate by the Boutique Manager with the Group Commercial policy and image
Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
Analyze the sales data and provide constructive suggestions for improvement of sales
Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss
Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
Ensure store procedures are properly followed and smoothly operate by team
Handle all customer complaints and difficult situation
Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skill

Job Requirements:

Solid experience in luxury retail industry with at least 3 years of supervisory or leadership experience
Great presentation, communication, and interpersonal skills
Strong analytical mindset and ability to provide effective solution
Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
Curious individual with good problem-solving skills and eager to seek for challenges
Good Leadership skills and encourage teamwork
Fluent in Cantonese and Mandarin, Good in English

Application:

Interested parties, please send resume with expected salary to: recruitment.hap.macau@hermes.com

(Data collected will be treated in strict confidence and used for recruitment purpose only.)

Sales Associate

Job Responsibilities:

Responsible for all sales activities in store within Hermès standards of image and services worldwide
Deliver quality and consistency of service including identifying customers’ needs, developing client relationships, sale, and delivering post-sale services
Achieving sales target and maintaining a high level of customer service, product knowledge and basic operational procedures
Build and maintain long-term relationship with customers by providing excellent customer experience
Assist with inventory and special projects as needed
Other duties as assigned

Job Requirements:

Minimum 3 years relevant retail management or operation experience in luxury brands, high-end fashion, jewelry, and watch retailing industry or in similar capacity
Strong motivation towards becoming a Hermes Ambassador and providing excellent customer service
Strong commitment towards teamwork
Energetic, passionate, and positive working attitude
Excellent in presentation, interpersonal and communication skills
Good command of Cantonese, English and Mandarin