SJM Holdings Limited is the holding company of SJM Resorts, S.A. , one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.
Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.
As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.
We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!
(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)
The burgeoning theatrical exhibition business of Emperor Group began in 2017 when the first Emperor Cinemas in Hong Kong opened its doors at the iconic Entertainment Building, Central, with a network of cinemas spanning across Tuen Mun, Tsim Sha Tsui, Tsuen Wan, Tseung Kwan O, Causeway Bay, The Wai to its latest addition in Wong Chuk Hang.
Innovating the cinema experience to excite and bringing moviegoers to an entertainment utopia.
Emperor Cinemas (Lisboeta Macau) will introduce the first IMAX Theatre, MX4D Theatre and the CORONET IN Macau, offering the audience a first-class luxurious viewing experience elevated with carefully crafted gourmet delights and an intimate setting.
Enjoy the digitalized cinemagoing experience with 365 days online ticketing service fee waiver and e-ticket admission convenience at Emperor Cinemas now! www.empeorocinemas.com
We are member of Dah Chong Hong Holdings Hong Kong, is an Asia-based integrated market management provider specializing in healthcare. Offering comprehensive commercial and logistics solutions, Four Star partners with the world’s leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for 500 brands into hospitals, pharmacies and specialty stores in Macau. To cope with our swift business growth, we would like to invite high caliber individual to fill the following positions.
Junior Business Analyst / Application Support
Responsibilities
Analyze and document new business requirements and identify problem areas of systems
Perform UAT before system enhancement or new application implementation
Provide end-user training on a regular basis
Provide day-to-day support on business applications
Liaise with internal IT teams to resolve issues related to above
Perform ad hoc project assigned
Requirements
Degree holder in Computer Science / Information Technology or related disciplines
Familiar with Distribution and Finance business process is an added advantage
Experience in Oracle ERP / BI tools like Hyperion/EPM11 is preferable
A good team player with outgoing, presentable, aggressive and highly self-motivated characteristics
Fast learner with ability to work under pressure
Responsible, initiative, proactive and able to work independently
Proficiency in both written and spoken English, Cantonese and Mandarin
初級業務分析師 / 應用系統支援
職責
分析並記錄新的業務需求，識別系統中的問題區域
在系統升級或新應用實施前執行用戶驗收測試（UAT）
定期提供終端用戶培訓
提供業務應用的日常支援
與內部IT團隊協調解決相關問題
執行指派的其他臨時項目
要求
計算機科學 / 信息技術或相關學科的學位持有者
熟悉分銷和財務業務流程者優先考慮
熟悉SQL語言心
有Oracle ERP / BI工具（如Hyperion/EPM11）經驗者優先
良好的團隊合作精神，性格外向、形象佳、積極進取且高度自我激勵
學習能力強，能在壓力下工作
負責任、主動、積極並能獨立工作
精通英語、粵語和普通話的書寫和口語
外勤助理
工作範圍
外出前往政府部門、銀行及合作單位遞交及領取文件。
非外出時需協助處理辦公室簡單事務，如資料整理、掃描及文件歸檔工作。
工作要求
中學程度
至少1年外勤前往政府部門、銀行工作經驗
必須持有重型電單車牌
熟悉澳門街道
良好的溝通能力、有責任心、刻苦耐勞及無不良嗜好
Senior Sales Representative - Pharmaceutical
Responsibilities
Formulate and execute territory and account plans to achieve and exceed sales and profitability targets.
Establish, strengthen and maintain relationships with key stakeholders and decision makers in hospitals, clinics and pharmacies.
Provide field coaching, guidance and support to junior representatives in relation to call planning, product messaging and sales execution.
Deliver in depth product presentations and respond to more complex clinical and commercial enquiries from healthcare professionals.
Lead or coordinate the implementation of marketing programs, new product launches and other strategic initiatives.
Review and analyse sales data and market trends, prepare regular performance reports and recommend appropriate action plans.
Requirements
Bachelor’s degree in Pharmacy or science related discipline.
Approximately 3–6 years of proven pharmaceutical sales experience, ideally with exposure to hospital.
Demonstrated track record of achieving or surpassing sales targets.
Strong negotiation, presentation and relationship building skills, with a high level of professional maturity.
Capability to coach and support junior staff and to manage cross functional coordination.
Excellent command of spoken and written Chinese (both Cantonese and Mandarin) and English;
Proficiency in Microsoft Office and familiarity with CRM or sales reporting systems.
店務員
工作範圍
負責產品銷售業務；
為顧客跟進產品之售後服務等工作；
工作地點：鏡湖馬路威達儀器
工作要求
中學或以上程度；
最少2年或以上銷售醫療器材和產品的相關工作；
具收銀工作經驗；
熱誠有禮，具責任感；
良好溝通及銷售技巧；
懂電腦操作優先考慮。
醫療儀器維修員
工作內容
負責醫療儀器設備之安裝、提供售後服務及定期之維修保養工作、或緊急維修等
需要外勤工作
工作要求
具備電子技術或相關證書課程
具2年醫療儀器設備維修或相關
電腦技術員
職責
為辦公室、倉庫及店舖提供電腦資訊科技支援服務及項目實施。
提供 ERP、BI、應用系統、系統集成、報告系統、移動應用程式和 POS 系統的用戶支援。
收集和理解業務需求，實施應用軟件和報告的開發和測試。專案及廠商管理。
與內部和區域 IT 團隊成員及供應商緊密合作。
處理用戶查詢和提供系統培訓。
工作要求
資訊科技或相關學科的文憑或學位資格。
2 年 IT 業相關工作經驗，在 ERP應用程式支援方面。
熟悉軟體應用程式。
有 POS 系統和零售行業經驗者優先。
良好的分析、解決問題和溝通技巧。
精通中文（廣東話和普通話）和英文的書寫和口語。
業務員
職責
負責醫療器械的銷售，包括開發、聯繫國內外客戶，促成業務的達成、回款等
完善客戶管理，定期地做市場分析，回饋客戶情況；
開發新客戶；
與客戶進行日常的業務溝通往來，維護客戶關係；
根據客戶需求，對產品進行報價；
及時回應客戶的意見、報價、訂單處理，以及產品的售後服務等；
工作要求
本科或以上程度，具醫療相關專業優先考慮；
能操流利英語、具大學英語四級或以上(需提供相關證明的正本核實) ；
至少1年或以上銷售服務經驗；
具藥理學/醫療知識優先考慮；
Medical Representative - Pharmaceuticals
Responsibilities
Generate sales revenue through active promotion of pharmaceutical products and oversee the entire order fulfilment process from initial placement to successful delivery
Deliver detailed product presentations and technical information to healthcare professionals and clients to drive market share growth through targeted sales strategies and tactical planning
Actively develop new business prospects by engaging key accounts, healthcare professionals, and strategic partners while nurturing long-term relationships with existing client bases
Partner effectively with marketing teams to implement client-focused initiatives and continuously improve service delivery standards
Requirements
Bachelor's degree in Life Sciences, or related scientific discipline (mandatory)
Previous pharmaceutical sales experience preferred but not essential
Strong sales acumen with excellent negotiation and communication skills
Exceptional interpersonal abilities with proven coordination and teamwork capabilities
Ability to thrive in a fast-paced, target-driven environment
Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Fluency in both English and Chinese (written and verbal)
Fresh graduates are welcomed
Sales Representative – Pharmaceuticals (Trade)
Responsibilities
Actively promote products to Clinics, pharmacies, hospitals, etc.
Conduct regular visits to Key accounts, engaging with pharmacy owners, and staff to promote products and close sales.
Follow up on customer orders and ensure high-quality service throughout the sales process.
Collect and provide market intelligence, including customer feedback and competitor activities, to support business strategies.
Identify potential business opportunities, expand the client base, and develop new accounts to achieve sales targets.
Requirements
· Bachelor’s degree in science discipline or equivalent
More than 1 year of solid sales experience, preferably with field sales experience and a proven track record in achieving sales targets.
Strong interpersonal and communication skills, with the ability to build relationships with clients and handle objections confidently.
Presentable, independent, proactive, hardworking, and able to work under pressure in a challenging sales environment.
Solid sales experience in pharmaceutical industry is highly preferred
Assistant Manager - Service Engineering
Responsibilities
Responsible for reviewing the service quality with engineers
Provide guidance, support and supervision to engineers in customer service and routine maintenance and emergency repairs on medical equipment.
Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
Prepare tender documents, conduct tender analysis/interview and monitor contractor’s work performance
Monitor work progress and maintain an orderly workflow according to priorities, ensure on time completion
Keep accurate maintenance service and project records and document customer service actions and discussions
Participate into assigned projects as a project Leader and/or project team member
Requirements
University degree in Electronics/Electrical/Biomedical engineering or relevant disciplines
More than 5 years’ service execution experience in medical device
Provide guidance, support and supervision to engineers in customer service and routine maintenance and emergency repairs
Exercises tendering, contract administration
Self-motivated and mature, able to work in a diverse environment
Advanced troubleshooting and multi-tasking skills
Customer service orientation and strong client-facing and communication skills
Good communication skills, in both spoken and written, in English, Cantonese and Chinese
Senior Assistant/ Assistant- Client Services
Responsibilities
Support sales team on handing sales orders, quotation, customer enquiries, tender preparation and submission to clients
Provide logistics & administrative support to the sales team, follow up the general documentary, billing etc.
Communicate with different departments including sales and warehouse to ensure the orders are delivered in timely manner
Assist with ad hoc projects and assignments
Candidates with less experience may be considered for a junior position
Requirements
Bachelor’s degree holder in Business Administration, or a related field
Minimum 3 years of experience in client servicing or administrative support
Experience in handling tender submissions
Proficient in English, Mandarin, and Cantonese
Satisfactory communication and coordination skills with a client-centric mindset
Skilled in Microsoft Office and capable of typing in both English and Chinese
Positive, collaborative, and service-oriented attitude
Immediate availability is highly preferred
Sales Manager – Pharmaceuticals
Responsibilities
Develop business plans and implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives
Provide Key account/hospital network support, market access support, including referral networks
Have a deep understanding in the respective area and priority products. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors
Achieve agreed contact, coverage and frequency targets through various communication channels
Ensure customer satisfaction and best in class customer relationship
Handle enquiries and complaints quickly and professionally and in accordance with company procedures.
Contribute positively to the sales team through co-operative relationships and collaborative efforts to achieve team and company objectives.
Provide input into effective use of promotional funds and territory sales forecasting.
Qualifications
Degree holder in Pharmacy or science related discipline.
Minimum 6 years' proven sales experience within Pharmacy industry with at least 3 years' management experience; experience in Macau healthcare industry will be advantages.
Proficiency in written and spoken English, Cantonese and Mandarin.
Sensitive to market trend/ practice of pharmaceutical industry.
Good time management, communication skills and negotiation skills.
Demonstration of strong team-working, especially in a matrix environment.
Good Persuasive ability and planning & organizing skills.
Sales Force management experience is essential.
Candidate with more experience may be considered as Assistant Manager.
Assistant Manager - Client Services
Role Summary
To supervise a team of client services representatives to ensure client satisfaction with an organization's product or service. It is responsible to direct and control the processing and orders fulfilment, fielding customer inquiries, and resolving customer complaints. And also streamline business operations, provide product training to client services, discuss technical aspects about a product. Besides, to work with logistics, transportation, sales, and other departments for coordination purposes.
Key Responsibilities
Interact with clients and build relationships with them while ensuring their needs are being met
Serve as a key service point for major client account
Oversee a team of customer service assistants and ensure they are providing exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Prepare statistical reports and performance summaries for management review
Liaise and coordinate with different internal departments on resolving customer's cases and complaints in a logical and professional manner
Perform ad hoc project as required.
Qualifications
Degree holder in business related discipline
Minimum 5 years relevant experience in customer service and over 3 years in managerial role of call center function
Customer service oriented and good problem/complaint handling skills
Relevant experience in the Healthcare / Pharmaceutical industry is preferred
Strong knowledge on ERP system is an asset
Fluent in Cantonese, English and Putonghua
Junior Business Analyst / Application Support 初級業務分析師 / 應用系統支援
Responsibilities
Analyze and document new business requirements and identify problem areas of systems
Perform UAT before system enhancement or new application implementation
Provide end-user training on a regular basis
Provide day-to-day support on business applications
Liaise with internal IT teams to resolve issues related to above
Perform ad hoc project assigned
Requirements
Degree holder in Computer Science / Information Technology or related disciplines
Familiar with Distribution and Finance business process is an added advantage
Experience in Oracle ERP / BI tools like Hyperion/EPM11 is preferable
A good team player with outgoing, presentable, aggressive and highly self-motivated characteristics
Fast learner with ability to work under pressure
Responsible, initiative, proactive and able to work independently
Proficiency in both written and spoken English, Cantonese and Mandarin
職責
分析並記錄新的業務需求，識別系統中的問題區域
在系統升級或新應用實施前執行用戶驗收測試（UAT）
定期提供終端用戶培訓
提供業務應用的日常支援
與內部IT團隊協調解決相關問題
執行指派的其他臨時項目
要求
計算機科學 / 信息技術或相關學科的學位持有者
熟悉分銷和財務業務流程者優先考慮
熟悉SQL語言心
有Oracle ERP / BI工具（如Hyperion/EPM11）經驗者優先
良好的團隊合作精神，性格外向、形象佳、積極進取且高度自我激勵
學習能力強，能在壓力下工作
負責任、主動、積極並能獨立工作
精通英語、粵語和普通話的書寫和口語
申請方式 Application:
We offer attractive package to the right candidates including discretionary bonus, pension fund, medical benefit, and life insurance. 我們為合適的候選人提供有吸引力的套餐，包括酌情花紅、養老基金、醫療福利和人壽保險。
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Digital Platform and Channel Manager – RBW - Macau
Key Accountabilities / Impact on Business:
Manage the overall platform release plan and governance for ATM channel, Public Website, Online and Mobile Banking, and other digital platforms of MMO WPB Digital Product with Global Digital Foundation and Digital Platform Enabler
Manage the risk and control for MMO WPB Digital Platform, Self-Service Channels and Public Website with 2LoDs, CITRO and Risk and Control team
Work closely with different Value Stream to manage and enhance the digital journeys and Self-Service channels
Define communication plan for servicing nature to address the regulation for digital platforms and review communication material for digital platforms to ensure consistency and accuracy. Ensure consistency both within and across documents, brands and sub brands
Review customer insight from app stores, NPS and frontline, as well as work with frontline and production support team to triage production case and customers complaints
Participate and provide support in initiatives to improve processing efficiencies which may involve managing re-engineering initiatives and automation enhancement
Support and drive business initiatives/activities across products and cross business lines and cross borders to add value to the business
This role will play a transformational role in the business by re-imagining the role of channels
Manage the distribution strategy to support an offline business and reconstruct it for a digital & mobile-first world with a customer centric focus. This will require innovation on customer targeting models and channels & formats of distribution
Working closely with Products and Proposition teams, the candidate will use their expertise in online media, digital commerce & HSBC Digital as a Channel (DaaC) operations to bring their strategy to life
Experience, Skills and Qualification:
Good understanding of user experience and mobile app/web best practice
Subject matter expertise of channel, including technical, commercial, marketplace and customer considerations
Innovative – the ability to approach things differently or do different things to deliver goals
Strong communication skills, both written and verbal, to explain complex or technical issues
Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
Excellent time management and prioritisation of projects and tasks
High levels of resilience and self-motivation
Basic understanding of coding
General Banking Officer - RBW Macau
Key Accountabilities / Impact on Business:
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the data entry and the processing of documents on new business intakes received.
Providing consistent high level service delivery and efficiency to Premier and general banking customers.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Experience, Skills and Qualification:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Counter Services Officer - RBW - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
Apprentice / Internship Program
Description:
HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.
We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.
Job roles & Responsibilities:
Understand the overall concept and functionality aspect of the department.
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.
Co-ordinate and participate in bank activities and networking events.
Shadow position within the department as part of “on the job training” for a variety of duties.
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent.
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.
Self-directed and able to work with less supervisor.
Good communication skill.
Keen to learn new knowledge and adaptive.
Long-term relationship for 6 months and above preferable.
Year 2 - Year 3 Student preferable.
OUR BENEFITS
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Strategy Planning and Change Execution – support strategy planning and change management, either internally or externally driven, on a continuous improvement basis
Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”
Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management• People agenda – support development and execution of people engagement plan for GCOO and wider Macau teams
Continue to improve the oversight and governance of third-party management to enable more forward-looking governance environment as well as support the ongoing management of third-party engagements
External engagement – including planning and executing CSR calendar, and supporting industry association’s activities
Ad hoc initiatives/ requests from time to time in support of CEO/ COO/ Performance team.
Job Requirements
Extensive experience in banking/ financial services, preferably in a global organization
Educated to graduate degree level in business management related field or associated relevant business experience
Knowledge with proven experience preferred in financial budgeting, strategic planning, communication, and people management processes• Proven project management experience with an ability to influence senior stakeholders
Previous background of working in a matrix organization structure; ability to persuade individuals at different levels
Strong data analytics skills is an advantage
Good verbal and written communications skills required in English; other language abilities are advantageous
Good application of MS Office, with sound knowledge in MS Excel, MS PowerPoint; Additional data management skills such as excel VBA or programming capability will be preferred.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
We are currently seeking an experienced professional to join our team in the role of Business Performance Management Manager
Key Accountabilities / Impact on Business
Plan, prepare and monitor the overall business performance in RBW including financial MI (FRP, monthly forecast submission, on the ground financial related submission, etc) and cost control monitoring activities.
Support and plan the implementation of staff incentive framework
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.• Build and maintain awareness and accountability for overall business performance in RBW
Be open, dependable and connected to ensure the alignment with stakeholders to deliver business strategies and objectives.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Support to implement operational and process re-engineering and enhancement initiatives
Contribute to effective product management per Group strategy to drive efficiency
Job requirements
The job holder must be innovative, self-motivated and a critical thinker. He/she should have good interpersonal and communication skills and the ability think and react quickly and positively when facing unusual situations. He/she is expected to be creative, flexible and able to work within guidelines provided.
This job roles is vital to the development of RBWM business in terms of supporting functions.
University graduate (with major in Finance/Accounting preferable)• Sound knowledge and experience on Business Finance
Good planning, analytical, project management and interpersonal skills
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
職位空缺 JOB OPENINGS:
Manager, Operations and Customer Service
Role holders will carry out activities that will include most of the following:
Lead Macau Operations and Customer Service team to deliver best-in-class customer servicing experience across insurance policy lifecycle, covering New Business, Policy Services and Claims
Optimize daily branch operations and ensure seamless executions, partnering with relevant stakeholders in Macau and Hong Kong, while ensuring full adherence to regulatory requirements and internal controls
Drive transformative improvement initiatives to improve customer journey by identifying pain points and root causes with actionable solutions
Oversee the regulatory related filings to AMCM
Key Accountabilities / Impact on Business:
Deliver high-quality customer servicing activities across New Business, Policy Services and Claims, meeting agreed service standards and customer outcomes
Ensure operations are conducted in compliance with Group requirements and local regulatory obligations, supported by robust internal controls and effective quality assurance
Regularly review and enhance administrative procedures to improve efficiency, reduce risk, and strengthen customer experience
Own and coordinate AMCM filings and company record maintenance, ensuring accuracy, completeness, and timeliness through close partnership with relevant stakeholders
Drive system and process enhancements to support business growth, service scalability, and improved turnaround times
Lead and develop the Macau operations team, ensuring appropriate capacity, capability, and performance management
Maintain strong working relationships with Macau branch stakeholders and HSBC Life Hong Kong teams, providing effective communication, escalation, and management information
Experience, Skills and Qualification:
Degree graduate in business or a related field
Proven experience in life insurance operations and customer service, with people leadership experience
Track record of delivering process improvement and change initiatives with measurable outcomes
Strong planning, problem-solving and organizational skills
Self-motivated and proactive with the ability to prioritize with limited guidance
Excellent interpersonal, negotiating and influencing skills
Wealth Planning Specialist – HSBC Life, Macau
滙豐人壽保險 - 理財策劃顧問
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
管理客戶的保險組合，以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality
確保對各分行提供的服務進行基準測試，並達到最高質量
Qualifications 工作經驗要求
University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動，具有良好的溝通能力、創新思維，及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.
具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau
要被考慮這個職位，相關人士必須為有權利於澳門工作。
To be considered for this role, the relevant rights to work in Macau
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
For more than 160 years, men and women at Louis Vuitton have shared the same spirit of excellence, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create… Every journey is unique. Today, Louis Vuitton invites you to discover your own.
Client Advisor
PRIMARY OBJECTIVE
As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.
Optimize sales of merchandise through the performance of the highest standard of customer service, product knowledge, and selling skills to all customers.
JOB DUTIES & RESPONSIBILITIES
Drive and achieve individual and team objectives and be accountable for sales results
Welcome every Client and provide the best Client experience
Advise Clients across the Brand and all product categories
Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty
Perform as a team-player, participate in all activities contributing to the overall objectives of the store
Learn and master Brand and product knowledge
KEY REQUIREMENTS & COMPETENCIES
Passionate in retail or service oriented industry
Excellent interpersonal, communication and client relations skills
Client centric, proactive and positive in approach
Good team player with high levels of motivation, able to work under pressure
Strong sense of responsibility and ownership
Passion for the brand and fashion
Proficient in Cantonese, Mandarin and English
Beauty Stylist
PRIMARY OBJECTIVE
As a Louis Vuitton Beauty Stylist, you will be a dedicated expert in beauty and fragrance, playing a critical role in establishing this new métier for our Maison. As a skilled artist, you will curate exceptional client journeys and craft unforgettable experiences. You will combine technical expertise with innovative storytelling, acting as an ambassador for the Louis Vuitton beauty vision.
The Beauty Stylist is a part of our selling team. Yet, you will also be tasked with inspiring fellow in-store team members with your beauty knowledge and skills – actively contributing to a culture of excellence.
JOB DUTIES & RESPONSIBILITIES
Demonstrate excellent technical beauty, fragrance and styling expertise. Skilled in dressing our clients with full makeup looks
Deliver ultra-luxurious, memorable and custom beauty experiences to all clients, cultivating long-lasting relationships
Foster strong brand connections with our clients through innovative storytelling
Co-host and support team training and development initiatives, in all matters relating to Beauty and Fragrance
Style our clients with beauty looks that enrich the LV Silhouette
Maintain high standards in the workplace
KEY REQUIREMENTS & COMPETENCIES
Proven ability to provide exceptional client service in a luxury environment, with 3+ years in luxury beauty or make-up retail
Masterful makeup application skills – with advanced knowledge of products, color, techniques and tools
An enthusiasm for beauty, fashion, art and culture. Innovative approach and a keen eye to the latest cutting-edge trends.
Client-Centric Mindset: Empathetic and attentive to client needs, ensuring every interaction is meaningful and impactful. Positive, approachable, and committed to upholding Louis Vuitton’s reputation for excellence.
Natural Communicator: Engage our clients with confidence and creativity, leveraging interpersonal skills to quickly build authentic client relationships
Storytelling Talent: An engaging speaker who can bring the Louis Vuitton brand and its products to life through storytelling.
Team Spirit: A collaborative individual who thrives in a team-oriented environment and contributes to shared goals.
Styling Ability: Interpret and adapt beauty looks to fit different client needs and occasions
Fashion-forward mindset, with a high sensibility to the latest fashion and beauty trends
Excellent organizational and inventory management skills, with the aim of maintaining the beauty area to Louis Vuitton’s impeccable standards.
Team coaching experience preferrable
Fluent in Cantonese and Mandarin and intermediate fluency in English required
Team Manager
PRIMARY OBJECTIVE
As a Team Manager, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will lead and manage a team of 6-9 selling staff, focusing on inspiring them to consistently deliver the highest level of client experience and product expertise.
You will be tasked to drive your team to achieve business performance and to exceed sales targets, recruiting and retaining valuable Clients. Your role will also involve team coaching, development, training and recruit
JOB DUTIES & RESPONSIBILITIES
Lead and motivate a team of client advisor to achieve sales targets and provide exceptional customer service.
Implement sales strategies and initiatives to drive business growth and enhance customer experience.
Monitor and analyze sales performance metrics, identify areas for improvement, and develop action plans to address any issues.
Train, coach, and mentor team members to ensure they have the skills and knowledge required to deliver top-notch service and reach their full potential.
Collaborate with the store management team to develop and implement operational procedures and policies that uphold Louis Vuitton's brand standards.
Foster a positive and inclusive work environment that promotes teamwork, engagement, and professional development.
Handle customer escalations and resolve any challenging situations with diplomacy and a customer-centric approach.
Maintain a high level of product knowledge and stay updated on industry trends to provide expert advice to customers and support the team with product training.
Oversee inventory management, merchandise displays, and store presentation to ensure a visually appealing shopping environment.
Uphold Louis Vuitton's values and brand image at all times, setting an example for the team in terms of professionalism, integrity, and passion for the luxury retail industry.
KEY REQUIREMENTS & COMPETENCIES
Minimum of 6 years luxury retail experience with at least 3 years management experience in leading a team.
Strong knowledge in fashion and luxury retail industry.
Strong Analytical skills.
Action and results oriented
Detail oriented.
Entrepreneurial flair.
Presentable, creative, dynamic and self motivated.
Open minded and adaptable.
Proficiency in Cantonese, Mandarin and English
Computer literacy
Application Method:
We offer attractive remuneration and career opportunities to the right candidate. Excellent training and career opportunities will be provided. Interested parties please send full resume with salary expectation to : hr.mo.mo@louisvuitton.com by e-mail.
All applications will be treated in strict confidence and used only for recruitment purpose. Applicants who are not invited for an interview within 4 weeks may be considered for other suitable positions within the Group over a one year period, after which their personal data will be destroyed.
New Yaohan is the only and well-loved all-in-one department store in Macau. Growing with our shining city, it is our mission to serve the local residents and our visitors.
We strive and thrive to become the premier in retail industry, as well as a trustworthy and sustainable business to our employees, partners, customers and the community.
In our rapid growing market, our long-standing heritage sets us apart from the strong market competition. With our long-established brand name in Macau, we are determined to be the most recognized retailer in Macau, the entertainment capital and named “Las Vegas of the Oriental”.
To cope with our rapid growth, we are looking for high caliber individual for the following position:
We offer competitive remuneration package including meal allowance, medical scheme, discretionary bonus, double pay and pension fund with excellent career exposure opportunities to the right candidate.
Apply Now :
Interested parties, please apply with full resume in MS Word format with present and expected salary via e-mail to hr@newyaohan.com
(Personal data collected will be used for recruitment purpose only)
