Sales Associate (Full-Time) - Macau
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
The Objective The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.
Key Job Responsibilities
Impacts the business and store environment in a positive manner aligning with store leadership and company goals
Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimising productivity and efficiency
Ensure engagement with customers and provide a friendly and easy to shop environment
Continue to build the client relationship daily with our customers
In partnership with leadership team, analyse reports to strategise and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
Leverages company tools, incentives, and strategies to support meeting store goals
Resolve client needs quickly & effectively ensuring customer satisfaction
Educates guests and staff on our product, community and culture
Understand and protect the Daily schedule that prioritises the best business strategy, in partnership with the Store Leadership
Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently
Sales Associate Qualifications
Preferred 1+ years prior work experience in a client-centric, sales environment
Passion for customer service and delivering exceptional experiences
Aligns with and embodies ALO’s Guiding Principles
Self-motivated with a desire to achieve results and excel individually, and as a team
Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner
Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required
Ability to stand and remain active for extended periods during a shift
JUST SOME OF THE PERKS
A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
A quarterly clothing allowance to support all‑day movement
Extensive career growth opportunities as ALO continues to expand across Macau
Operations Associate (Full-Time) - Macau
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Role Objective
The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.
Key Job Responsibilities
Execute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrink
Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
Maintain and champion strong visual standards for the sales floor
Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximised
Support a safe work environment and efficient operation through strong stockroom standards and processes
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Resolve client needs quickly & effectively ensuring customer satisfaction
Identify product concerns and communicate inventory needs to support the business goals
Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Operations Associate Qualifications
Preferred 1+ years prior work experience in a client-centric, sales environment
Passion for customer service and delivering exceptional experiences
Aligns with and embodies ALO’s Guiding Principles
Self-motivated with a desire to achieve results and excel individually, and as a team
Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner
Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required
Ability to stand and remain active for extended periods during a shift
JUST SOME OF THE PERKS
A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
A quarterly clothing allowance to support all‑day movement
Extensive career growth opportunities as ALO continues to expand across Macau
Store Manager - Macau
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
ALO is bringing our elevated retail experience to Macau, and we are seeking a passionate Store Manager to join and build our founding leadership team.
The Store Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.
Business Leader
Develop and execute the store’s retail strategies
Local market knowledge of clientele base and brand competitors
Aware of business trends that relate to the success of the store
Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
People Leader
Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching
Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
Establish internal & external pipeline through succession planning and recruitment strategy
Operations Leader
Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies
Oversee and support execution of key operational and visual guidelines
Champion strong visual standards for the salesfloor by leveraging business performance data
Support a safe work environment and efficient operation
Develop schedules that deliver business results while maintaining labor effectively
Flow Experience Leader
Collaborate with cross-functional business partners to support organizational goals
Is an ALO ambassador and creates a culture that aligns with our mission
Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Create and implement effective communication strategies throughout store to achieve goals and KPI’s
Store Manager Qualifications
5+ years of retail or related industry leadership experience
Working knowledge of MS Office (Word, Excel and Outlook)
Extraordinary interpersonal and communication skills, both verbal and written
Highly Motivated by driving business in a fast-paced, innovative environment
Independent work ethic, time management skills, and personal accountability
Aligns with and embodies ALO’s Guiding Principles
Business owner mindset with an entrepreneurial spirit
Requires constant movement in and around all areas of store
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift
We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career. Employees are scheduled to work in accordance with a roster determined by the Company, based on operational requirements. This may include weekends and public holidays. Employees are expected to demonstrate flexibility in their availability and support key peak trading periods, promotional events, and seasonal demands as required by the business. The Company is committed to providing equal employment opportunities and does not discriminate against any employee or applicant on the basis of any characteristic protected under applicable laws and regulations.
