WYNN MACAU 永利澳門招聘

電子保安系統二級技術員 Electronic Access Control Technician II (ID:1052BR)

主要職責

• 維護安全技術系統，發出進出許可卡予員工，提供技術和軟件支援，以及確保遵從部門和公司所訂定的政策和程序。

職位介紹

• 須處理來自不同部門的 Lenel 系統、Timelox 系統和 Key Cabinet 系統接入請求

• 為團隊成員、車輛、供應商、訪客等發出進出許可卡

• 須處理發行、修改及停止不同許可卡之工作

• 須維護閲讀器、生物辨識閲讀器、緊急按鈕和感應器的正常運作

• 須維護客房門鎖的正常運作

• 更新庫存記錄

職位要求

• 工作經驗: 具從事保安系統的工作經驗者優先考慮

• 教育程度: 中學畢業或以上程度

• 語言能力: 操基本廣東話，英語及普通話

• 電腦應用: 基本電腦知識

Job Purpose

• Maintain Security technical systems, issue access cards to staff, provide technical and software support. Ensure compliance to departmental and Company policies and procedures.

Key Responsibilities

• Handle access requests for Lenel System, Timelox System, and Key Cabinet System from different departments

• Produce badges e.g. employee, LV, vendor, visitor, etc.

• Issue, re-issue, deactivate different badges

• Maintain the proper functioning of readers, biometric readers, emergency button and door sensor

• Maintain the proper functioning of guest room door locks

• Update inventory records update

Competencies and Requirements

• Experience: Previous access control experience an advantage

• Education: Secondary school diploma or above

• Language Ability: Basic Cantonese, English and Mandarin

• Computer Skills: Basic

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Engineer - AI Transformation

Job Summary

The Engineer of AI Transformation at Wynn Resorts (Macau) S.A. is responsible for designing and developing AI models to enhance business operations and drive AI strategic initiatives. Key responsibilities include creating AI workflows, developing user interfaces, and optimizing AI model performance. Additionally, this role conducts applied research into emerging technologies such as agentic AI and advanced RAG, ensuring the organization remains a leader in AI innovation.

Key Responsibilities

• Design and develop AI models tailored to specific business use cases and operational needs.

• Create process flow diagrams and implementation plans to guide model development and deployment.

• Implement vector databases to support retrieval-augmented generation (RAG) and semantic search capabilities.

• Automate AI workflows using automation platforms to streamline operations.

• Optimize models for deployment with business system integration, including APIs and middleware platforms.

• Ensure seamless integration of AI solutions with enterprise applications and data pipelines.

• Collaborate with supervisors and managers to ensure reproducibility, compliance, and scalability of deployed models.

• Maintain technical documentation to support knowledge transfer and operational continuity.

• Conduct applied research to explore emerging AI capabilities.

• Evaluate new tools, frameworks, and methodologies for potential adoption within the enterprise AI ecosystem.

Competencies and Requirements

• Degree in Computer Science, Data Science, Business, or related field

• Proficient written and spoken communication skills in English, Cantonese and Mandarin.

• Experience:

• Minimum 2+ years of experience in AI/Digital transformation, AI/ML projects.

• Minimum 1+ years of experience in software development, or related field.

• Experienced in d AI engineering, machine learning, or intelligent automation.

• Practical experience with vector databases, workflow automation tools, and enterprise system integration is an advantage.

• Skill:

• Advance programming experience with HTML, CSS, JSP, JavaScript, Java, Python, SQL, API (JSON/RESTful), etc.

• Strong analytical, communication, and stakeholder management skills.

• Design, develop, and implement integration between automation tools and application.

• High ethical standards, level of commitment and ability to cope with complexity and change.

• Self-motivated and be able to lead team members.

• Familiarity with AI technologies such as LLM, RAG, ASR/TTS, natural language processing, and intelligent automation.

• Experience with agile methodologies and proficiency in the following digital tools are considered advantageous (ML frameworks, Container orchestration tools, Digital workflows, RPA platforms)

人工智能轉型工程師

主要職責

人工智能轉型工程師負責設計與開發人工智能模型，以提升營運效能並推動人工智能戰略計劃。主要職責包括建立人工智能工作流程、開發使用者介面及優化模型效能。此職位亦需針對代理型人工智能與進階檢索增強生成（RAG）等新技術進行應用研究，確保企業在人工智能創新領域保持領先地位。

職位介紹

• 設計並開發針對特定商業應用場景與營運需求量身打造的人工智能模型

• 建立流程圖與實施計畫，引導模型開發與部署進程

• 部署向量數據庫以支援檢索增強生成（RAG）與語義搜尋功能

• 運用自動化平台實現AI工作流程自動化，優化營運效率

• 針對商業系統整合（含API與中介軟體平台）進行模型部署優化

• 確保人工智能解決方案與企業應用程式及資料管道無縫整合

• 與主管及經理協作，確保部署模型的可重現性、合規性與可擴展性

• 維護技術文件以支援知識傳承與營運連續性

• 進行應用研究以探索新興的人工智能能力

• 評估新工具、框架及方法論，評估其在企業人工智能生態系統中的採用潛力

職位要求

• 教育程度：電腦科學、數據科學、商業或相關領域之學位

• 語言能力：能操寫流利英語、廣東話及普通話

• 工作經驗：

• 具備至少2年以上人工智能/數位轉型、人工智能/機器學習專案經驗

• 具備至少1年以上軟體開發或相關領域經驗

• 具備人工智能工程、機器學習或智能自動化實務經驗

• 具備向量數據庫、工作流程自動化工具及企業系統整合實務經驗者優先

技能：

• 具備 HTML、CSS、JSP、JavaScript、Java、Python、SQL、API（JSON/RESTful）等進階程式設計經驗

• 擁有強大的分析能力、溝通技巧及良好的管理能力

• 設計、開發並實現自動化工具與應用程式的整合方案

• 具備高度道德標準、高度承諾精神，以及應對複雜變動的能力

• 具備上進心並能帶領團隊成員

• 熟悉人工智能技術，如大型語言模型（LLM）、檢索增強生成（RAG）、語音識別如語音轉文字/文字轉語音（ASR/TTS）、自然語言處理及智能自動化

• 具備敏捷開發方法經驗，並精通以下數位工具者尤佳（機器學習框架、容器調度工具、數位工作流程、機器人流程自動化平台）

For enquiries, please contact us at (853) 8986 6222 during office hours from Monday to Friday between 9:00am and 6:00 pm.

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222。

Assistant Manager – Business Engagement

Job Purpose

The Assistant Manager – Business Engagement serves as the primary bridge between IT and business units, ensuring technology solutions effectively support organizational goals. This role is accountable for identifying and understanding business needs, translating them into clear IT requirements, and driving the successful execution of projects and initiatives. The Assistant Manager builds strong stakeholder partnerships, promotes transparent communication, and leads process improvement efforts to enhance efficiency and deliver strategic value across Wynn Resorts Macau.

Key Responsibilities

• Act as the primary liaison between IT and business units, fostering strong and collaborative stakeholder relationships.

• Lead workshops and meetings to identify challenges and recommend effective technology-driven solutions.

• Partner with business units to streamline workflows and optimize performance through technology integration.

• Collaborate with cross-functional teams to define project scope, develop roadmaps, and establish clear deliverables.

• Collect, analyse, and document business requirements to ensure IT initiatives align with business objectives.

• Manage scope changes by engaging stakeholders and ensuring smooth transitions throughout project lifecycles.

• Stay current with industry trends and emerging technologies relevant to hospitality and gaming sectors.

Competencies and Requirements

Experience:

• Minimum 3 years in IT business analysis, project management, or related roles, including 1 year in a supervisory or stakeholder-facing position.

• Proven success in delivering IT projects and driving business engagement.

• Strong stakeholder management, communication, and presentation skills.

• Experience in hospitality, gaming, or resort operations is advantageous.

• Solid understanding of project management methodologies (PMP, Agile, Scrum).

• Strong problem-solving and analytical skills.

• Familiarity with business process modelling and requirements gathering techniques.

• Experience with gaming/hospitality systems management is an advantage.

Education: Diploma or degree in Information Technology, Business Administration, or a related field.

Language Ability: Proficiency in English, Mandarin, and Cantonese preferred.

資訊科技商業互動副經理

主要職責

負責擔任資訊科技部與業務部門間的核心橋樑，確保技術解決方案能有效支援公司目標。了解業務需求並轉化為清晰的資訊科技需求規範，並推動資訊科技專案和計劃的成功執行。此外，須與利害關係人建立強大的合作夥伴關係，促進透明的溝通機制，並主導流程改進工作，以提升營運效率並為永利澳門度假村創造策略價值。

職位介紹

• 擔任資訊科技部與業務單位之間的主要聯絡人，建立並維護穩固且具協作性的利害關係人關係

• 主導工作坊與會議，識別業務挑戰並提出以技術驅動的高效解決方案

• 與業務單位合作簡化工作流程，並透過技術整合優化營運效能

• 與跨部門團隊協作，定義專案範疇、制定發展藍圖，並確立清晰的可交付成果

• 收集、分析並記錄業務需求，確保資訊科技計劃與業務目標高度一致

• 透過利害關係人的積極參與來管理專案範疇變更，確保專案生命週期中的平穩過渡

• 持續關注與酒店及娛樂場業相關的產業趨勢及前沿新興技術

職位要求

• 工作經驗：

• 具最少三年資訊科技業務分析、專案管理或相關領域經驗；其中須包含至少一年擔任主管或直接對接利害關係人的實務經驗

• 具備成功交付資訊科技專案及推動業務端參與的卓越實績

• 具備卓越的利害關係人管理、溝通協調及簡報技巧

• 具備酒店、娛樂場或度假村營運經驗者優先考慮

• 熟練掌握專案管理方法論（如 PMP、Agile 或 Scrum）

• 具備極強的問題解決能力與分析邏輯

• 熟悉業務流程建模及需求分析收集技術

• 擁有娛樂場或酒店系統管理經驗者將獲優先考慮

• 教育程度：具資訊科技、工商管理或相關學科的文憑或學士學位

• 語言能力：能操流利英語、廣東話及普通話書寫及口語能力

Manager – Business Engagement

Job Purpose

The Manager - Business Engagement acts as the primary liaison between IT and business units, ensuring technology solutions align with business objectives. This role is responsible for understanding business needs, translating them into IT requirements, and driving the successful delivery of IT projects and initiatives. The manager will lead stakeholder engagement, facilitate communication, and champion business process improvements across Wynn Resorts Macau.

Key Responsibilities

• Serve as the main point of contact between IT and business units, building strong relationships with stakeholders.

• Gather, analyse, and document business requirements, ensuring alignment with IT capabilities and strategic goals.

• Facilitate workshops, meetings, and presentations to understand business challenges and propose IT solutions.

• Define project roadmaps, scopes, objectives, and deliverables in collaboration with business and IT teams.

• Manage changes to project scope, ensuring stakeholder buy-in and effective change management.

• Identify opportunities for business process improvement and operational efficiency.

• Collaborate with business units to optimize workflows and leverage technology for operational efficiency.

• Stay informed on industry trends and emerging technologies relevant to the hospitality and gaming sectors.

• Analyse project outcomes and report on KPIs to senior management.

Competencies and Requirements

Experience:

• Minimum 5 years in IT business analysis, project management, or related roles, including 2 years in a supervisory or stakeholder-facing position.

• Proven success in delivering IT projects and driving business engagement.

• Strong stakeholder management, communication, and presentation skills.

• Experience in hospitality, gaming, or resort operations is advantageous.

• Solid understanding of project management methodologies (PMP, Agile, Scrum).

• Strong problem-solving and analytical skills.

• Familiarity with business process modelling and requirements gathering techniques.

• Experience with gaming/hospitality systems management is an advantage.

• he hospitality and gaming sectors.

• Analyse project outcomes and report on KPIs to senior management.

Education: Diploma or degree in Information Technology, Business Administration, or a related field.

Language Ability: Proficiency in English, Mandarin, and Cantonese preferred.

資訊科技商業互動經理

主要職責

負責擔任資訊科技部與業務部門間的核心橋樑，確保技術應用與公司策略目標一致。了解業務需求並轉化為具體的技術規格，並推動資訊科技專案和計劃的成功交付。此外，須展現卓越的利害關係人管理能力，積極優化永利澳門度假村的業務流程改進。

職位介紹

• 擔任資訊科技部與業務單位之間的主要聯絡窗口，與各利害關係人建立穩固的合作關係

• 收集、分析並記錄業務需求，確保其與資訊科技部能力及公司策略目標一致

• 主持工作坊、會議與簡報，深入了解業務挑戰並提出適切的解決方案

• 與業務及資訊科技團隊協作，共同定義專案藍圖、範疇、目標及可交付成果

• 管理專案範疇的變更，確保獲得利害關係人的認同，並實施有效的變更管理程序

• 識別業務流程改進與營運效率提升的機會點

• 與業務單位合作，優化工作流程，並利用科技提升營運效率

• 隨時掌握酒店與博彩行業相關的產業趨勢與新興技術

• 分析專案成果，並向高層管理團隊報告關鍵績效指標

職位要求

• 工作經驗：

• 具最少五年資訊科技業務分析、專案管理或相關領域經驗；其中須包含至少兩年擔任主管或直接對接利害關係人的經驗

• 具備成功交付資訊科技專案及推動業務端參與的卓越實績。

• 具備卓越的利害關係人管理、溝通協調及簡報技巧

• 具備酒店、娛樂場或度假村營運經驗者優先考慮

• 熟練掌握專案管理方法論（如 PMP、Agile 或 Scrum）

• 具備極強的問題分析與解決能力

• 熟悉業務流程建模及需求分析收集技術

• 擁有娛樂場或酒店系統管理經驗者將獲優先考慮

• 教育程度：具資訊科技、工商管理或相關學科的文憑或學士學位

• 語言能力：能操流利英語、廣東話及普通話書寫及口語能力

Assistant Manager - Enterprise Project Management

Job Purpose

The Assistant Manager - Enterprise Project Management supports the end-to-end execution of IT projects, ensuring delivery on time, within scope, and budget under senior guidance. This role is responsible for tracking progress, coordinating resources, maintaining documentation, and assisting with risk management across Wynn Resorts Macau. The assistant manager will support project teams, contribute to cross-functional execution, and deliver status updates to leadership.

Key Responsibilities

• Collaborate with departments to gather detailed requirements, use cases, and operational workflows.

• Define project scopes and objectives with stakeholders, confirming technical feasibility.

• Build and nurture relationships with service providers and system vendors.

• Manage changes to project scope, schedule, and costs with stakeholder alignment.

• Provide guidance on risk identification, assessment, and mitigation.

• Proactively identify and address potential changes to scope, schedule, or costs.

Competencies and Requirements

Experience:

• Minimum 2 years of relevant experience, including at least 1 year in a supervisory role.  success in project implementation and deployment.

• Experience in mentoring/leadership qualities.

• Strong presentation and communication skills skills both verbal and written in English.

• Experience in hotel, casino, and resort operations is advantageous.

• Strong problem-solving and trouble-shooting skills.

• Solid understanding and working knowledge of Project Management standards (PMP-PMI, PMP-ACP, Scrum etc) for Project management document and process.

• Familiar with gaming/hospitality systems management an advantage.

Education: Diploma or degree in Information Technology field

Language Ability:  Proficiency in English, Mandarin, and Cantonese preferred.

資訊科技企業項目管理副經理

主要職責

負責支援資訊科技專案的端到端執行。在資深管理人員的指導下，確保專案在既定時間、範疇與預算內達成交付。此外，須負責追蹤專案進度、協調整合資源、維護專案文件，並協助永利澳門渡假村各項專案的風險管理。支援專案團隊，參與跨部門協作執行，並向領導層提供進度更新報告。

職位介紹

• 與各部門協作，收集詳細的業務需求、使用案例及營運工作流

• 與利害關係人共同定義專案範疇與目標，並確認技術可行性

• 建立並維繫與服務供應商及系統廠商的合作關係

• 在與利害關係人達成一致的前提下，管理專案範疇、進度及成本的變更

• 針對風險識別、評估及緩解措施提供專業指引

• 主動識別並處理專案範疇、時程或成本可能發生的變更

職位要求

• 工作經驗：

• 具最少兩年相關工作經驗；其中須包含至少一年擔任主管或直接對接利害關係人的實務經驗。具備專案實施與部署成功的實績證明。

• 具備團隊指導經驗或卓越的領導特質

• 具備出色的英文口頭表達與書面寫作能力，並擁有卓越的簡報與溝通技巧

• 具備酒店、娛樂場或度假村營運相關經驗者優先考慮

• 具備極強的問題分析與解決及故障排除能力

• 對專案管理標準（如 PMP-PMI、PMP-ACP、Scrum 等）及相關專案管理文件與流程有深厚的理解及實務經驗

• 熟悉娛樂場或酒店系統管理經驗者優先考慮

• 教育程度：具資訊科技相關領域的文憑或學士學位

• 語言能力：能操流利英語、廣東話及普通話書寫及口語能力

推廣營運副經理 Assistant Manager - Campaign Operations (ID:3964BR)

主要職責

• 執行及監控永利澳門及永利皇宮娛樂場的所有活動策劃

職位介紹

• 對所有通訊管道進行樓層審核和現場檢查，並通知相關方進行更新

• 每日報告－簡訊計畫、庫存控制、庫存物品清倉

• 新紀念品提案並與採購部門合作採購

• 競爭對手檢查及競爭對手研究報告

• 整合並確保活動行事曆是最新的

活動前

• 與行銷品牌團隊密切合作，確保將促銷細節很好地傳達給客人，並提出建議以增強整體體

• 驗。

• 準備所有 AV、設備、場地佈置、獎品、文件和遊戲道具

• 如有必要，與老虎機、賭博台、俱樂部、保全、監控、營運團隊合作確定工作分配

• 排練/UAT（如果需要）

活動期間

• MC、遊戲助理、檔案控制、人群控制並在必要時處理臨時問題

活動後

• 拆除場地佈置

• 庫存控制、獎品記錄、與收入控制部門合作

• 開始重新訂購物品

• 與各團隊聯絡，檢視活動 SOP，以改善賓客體驗

職位要求

• 工作經驗：至少 5 年在大型酒店從事娛樂場場活動和宣傳活動的經驗。 需要至少 2 年管理經

• 驗。

• 教育程度：學士學位或同等學歷

• 語言能力：流利粵語和國語； 英語優先

• 電腦應用：精通 MS Office 和打字技巧（英文和中文）

Job Purpose

• Execution & Monitor on all resort promotions at Wynn Macau and Wynn Palace

Key Responsibilities

• Floor audit and site check for all comms channel and inform relevant parties for updating

• Daily reports –SMS plan, inventory control, stock clearance on stock items

• Proposal on new souvenirs and work with Procurement for sourcing

• Competitor check and competitor research report

• Consolidate and make sure the Marketing Calendar is up to date

Pre-Promotions

• Work closely with the Marketing Branding Team to make sure the promotions details are well delivered to the guests, give recommendation to enhance the overall experience.

• Prepare all the AV, equipment, venue setup, prize, documents and game props

• Work with Tables, Club, Security, Surveillance, operations team to identify the job allocation if necessary

• Rehearsal / UAT if required

During the Promotion

• MC, game assistant, documents control, crowd control and handle ad hoc issues if necessary

Post-Promotions

• Dismantle on the venue setup

• Inventory control, prize record, work with Income Control

• Initiate reorder of items

• Liaise with various teams to review a promotion SOP in order to improve customer experience

Competencies and Requirements:

• Experience: Minimum of 5 years Casino Events & Promotions experience in a large hotel. At least 2

• year of management experience required

• Education: Bachelor degree or equivalent

• Language: Good Cantonese and Mandarin; English an advantage

• Computer Skills: Proficient in MS Office and typing skills (English and Chinese)

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技基建主任 Supervisor – IT Infrastructure (ID:4279BR)

主要職責

資訊科技基建主任負責營運與維護企業級高可用性資訊科技系統及網路，並提供全天候性支援運作。需運用其在伺服器、儲存設備、備份系統、網路、PABX 及資料庫管理方面的技術能力與經驗，確保所有資訊科技系統基礎架構的可靠性並全面支援業務運作。職責屯包括監控伺服器環境的效能、可用性與安全性，管理儲存系統及資料備份，確保資料庫系統的完整性與運作效率，同時負責網路及電信基礎架構的維護。

職位介紹

• 執行部署與維護資訊科技基礎架構所需之作業，包括伺服器、儲存設備、備份系統、網路設備、PABX 系統及資料庫系統，以達成至少 99.99%的可用性。

• 執行伺服器、儲存裝置、備份設備、網路設備、PABX 系統及資料庫平台之硬體安裝、配置與持續維護。

• 配置並維護伺服器、儲存設備、備份系統、網路設備、PABX 系統及資料庫環境的硬體與軟體。

• 執行伺服器、儲存設備、備份系統、網路設備、PABX 系統及資料庫系統的日常監控與主動管理，確保最佳效能與安全性。

• 識別、診斷並解決跨伺服器、儲存設備、備份系統、網路設備、PABX 系統及資料庫基礎架構的問題。

• 協助遵循所有資訊科技基礎架構領域的法規、安全與合規要求，包括伺服器、儲存設備、備份系統、網路、電信及資料庫管理。

• 維護所有伺服器、儲存設備、備份系統、網路、PABX 及資料庫元件的完整資產資訊與文件。

• 管理與伺服器、儲存設備、備份系統、網路、PABX 及資料庫基礎架構相關的系統與服務合作夥伴關係。

職位要求

• 工作經驗：

• 具備至少 3 年資訊科技基建營運與管理經驗

• 擁有豐富的企業級伺服器管理的實務經驗，包括安裝、配置、監控及效能優化

• 深厚的儲存系統管理背景，包括 SAN/NAS 解決方案、儲存資源配置、資料完整性及容量規劃

• 精通備份與災難復原策略，具備實施及管理企業級備份解決方案之經驗，確保資料可用性與合規性

• 擁有設計、實施及維護企業級高可用性區域網路、廣域網路及/或 PABX 系統之實證經驗

• 全面掌握 PABX/電話系統，涵蓋設置、維護、故障排除及與網路基礎架構整合

• 具備企業級資料庫管理經驗，包含安裝、配置、備份、效能調校及安全性維護（如 SQL Server、Oracle、 MySQL）

• 具娛樂場或酒店業相關經驗者優先

• 教育程度：資訊科技相關領域的文憑或學位

• 語言能力：能操寫流利英語、廣東話及普通話

Job Purpose

The Supervisor of IT Infrastructure is responsible for operating and maintaining an enterprise-class, highly available IT system and network that support our 24x7 operation. The candidate is expected to leverage their technical skills and experience in server, storage, backup, network, PABX and database management to ensure that all IT infrastructure components are reliable and fully support business operations. This includes overseeing the performance, availability, and security of server environments, managing storage systems and data backups, and ensuring the integrity and efficiency of database systems, in addition to network and telecom infrastructure.

Key Responsibilities

• Perform activities required to deploy and support mission-critical IT infrastructure components—including server, storage, backup, network, PABX and database systems—to achieve at least 99.99% availability.

• Conduct hardware installation, configuration, and ongoing maintenance for servers, storage devices, backup appliances, network equipment, PABX systems, and database platforms.

• Configure and maintain both hardware and software for servers, storage, backup, network, PABX and database environments.

• Carry out daily monitoring and proactive management of server, storage, backup, network, PABX and database systems to ensure optimal performance and security.

• Identify, diagnose, and resolve issues across server, storage, backup, network, PABX and database infrastructure.

• Assist in adhering to regulatory, security, and compliance requirements for all IT infrastructure areas, including server, storage, backup, network, telecom and database management.

• Maintain comprehensive asset information and documentation for all server, storage, backup, network, PABX, and database components.

• Manage relationships with systems and services partners relevant to servers, storage, backup, network, PABX, and database infrastructure.

Competencies and Requirements

• Experience:

• Minimum of 3 years’ experience in IT Infrastructure operations and administration

• Extensive hands-on experience managing and administering enterprise servers, including installation, configuration, monitoring, and performance optimization

• Strong background in storage systems management, including SAN/NAS solutions, storage provisioning, data integrity, and capacity planning

• In-depth knowledge of backup and disaster recovery strategies, with experience implementing and managing enterprise backup solutions to ensure data availability and compliance

• Proven experience in designing, implementing, and maintaining enterprise-class, high-available LANs, WANs, and/or PABX systems.

• Comprehensive understanding of PABX/telephony systems, including setup, maintenance, troubleshooting, and integration with network infrastructure

• Experience with database administration, including installation, configuration, backup, performance tuning, and security of enterprise databases (e.g., SQL Server, Oracle, MySQL)

• Ideally within the Entertainment or Hotel industry

• Education: Diploma or Degree in Information Technology field

• Language Abilities: Multilingual English/Mandarin/Cantonese preferred.

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技基建高級工程師 Senior Engineer - IT Infrastructure (ID:2937BR)

主要職責：

負責公司的網絡、電信、服務器及存儲系統。 與各個系統提供商合作，為基礎設施系統提供支持和日常維護。

職位介紹：

• 安裝和配置電腦硬件操作系統和應用程序

• 監控和維護電腦系統和網絡

• 與員工或合作夥伴溝通，以幫助建立系統或解決問題；

• 排除系統和網絡問題以及診斷和解決硬件或軟件故障

• 通過事件趨勢分析、問題管理以及修復計劃的製定和執行來提高解決方案的穩定性

• 協助工程師遵守法規和合規流程

職位要求

• 工作經驗：最少三年資訊科技相關經驗，有電腦系統服務經驗者優先

• 教育程度：資訊科技相關領域的文憑或學位

• 語言能力：能操寫流利英語、廣東話及普通話

Job Purpose:

The Senior Engineer of IT Infrastructure is responsible for smooth running of the Company’s network, telecommunications, servers, and storage systems. Provides first level support and daily maintenance to infrastructure systems in collaboration with various system providers.

Key Responsibilities:

• Installing and configuring computer hardware operating systems and applications

• Monitoring and maintaining computer systems and networks

• Talking staff or partners through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults

• Promote solution stability through incident trend analysis, problem management, and cure plan development and execution

• Assist engineers in adhering to regulatory and compliance processes

• Competencies and Requirements:

• Experience: Minimum of 3 years management experiences in Hotel industry directly related to the duties and

• responsibilities specified. Experience in computer systems support and service desk as an advantage

• Education: Diploma or Degree in Information Technology field

• Language Ability: Fluent spoken and written English, Cantonese and Mandarin

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技基建副經理 Assistant Manager - IT Infrastructure (ID:4204BR)

主要職責

資訊科技基建副經理將負責規劃、擴展/建置、部署、最佳化、管理和維護資訊科技基礎設施及營運，包括資料庫、伺服器管理、網路、電信和災難復原基礎設施，同時確保所有系統、網路和基礎設施的可用性、完整性和安全性。需負責管理資訊科技的日常運作，並為工程師提供指導和支援。

職位介紹

• 領導並協調短期和長期策略、標準、方法、政策和程序，以支援業務發展

• 建構伺服器、儲存、中介軟體平台、網路和電信領域的技術路線圖

• 與資訊科技基建架構師合作，共同製定新的策略技術需求和目標，進行研發並對公司的新技術、工具和技巧（虛擬、雲端運算等）提出建議

• 管理技術資源、制定和管理專案計畫，協調其他資訊科技團隊安排專案和變更管理活動

• 制定、推廣和維護所有技術平台上的標準、方法、政策和程序。確定資訊科技部的標準作業流程

• 管理支援團隊、回應、排除故障並解決事件，從而支援業務發展，確保問題並及時解決，並透過資訊科技部門所定的標準作業流程 (SOP) 與其他資訊科技部團隊進行有效溝通

• 透過事件趨勢分析、問題管理以及製定和執行修復計劃來提高解決方案的穩定性

• 管理及經營資料庫

• 執行部署和支援關鍵任務 所需的活動，確保至少 百分之 99.999 的可用性

• 了解新科技並視情況推薦採用

• 確定其他流程改善的自動化領域

• 協助建立及加強監理及合規流程

• 維護資產資訊和其他網路文檔

• 系統/服務合作夥伴管理

職位要求

• 工作經驗：

• 最少五年資訊科技基建工程師及管理團隊的相關經驗

• 具豐富的企業級伺服器和儲存系統設計和維護經驗

• 具設計、實施和維護複雜資料庳的經驗

• 具備豐富的 PABX、路由器、交換器、防火牆、負載平衡器管理經驗

• 教育程度：資訊科技相關領域的文憑或學位

• 語言能力：能操寫流利英語、廣東話及普通話

備註：

• 注重細節，具備良好的解決問題的能力

• 良好的溝通能力及人際溝通能力

• 可隨時待命應對緊急事務

• 熟悉娛樂埸者優先

• 精通以下領域：

• Microsoft Windows Server

• Active Directory（設計、安全性和管理）

• VMWare

• Microsoft Exchange Server

• HP Proliant 伺服器/存儲

• AS400

• MS SharePoint

• Checkpoint / PA Firewall

Job Purpose

The Assistant Manager of Infrastructure will plan, extend/build, deploy, optimize, manage and maintain the IT infrastructure and operations, including data centers, servers administration, network, telecommunications and disaster recovery infrastructure, while specifically ensuring the availability, integrity, and security for all systems network and infrastructure. She/he will be responsible for managing the daily operational aspects of the IT environment and provide guidance and support to the team of engineers.

Key Responsibilities

• Lead the development and alignment of short and long term strategies, standards, methods, policies and procedures to support the business

• Construct technology roadmap for server, storage, middleware platforms, network and telecom.

• Collaborate with Infrastructure Architect on emerging strategic technology needs and objectives, perform research and development and makes recommendations regarding new technologies, tools and techniques (virtual, cloud computing, etc.) that would benefit the company

• Manage technical resources, creating and managing project plans. Coordinating other IT teams on scheduling project and change management activities

• Develop, promote and maintain standards, methods, policies and procedures across all technology platforms. Identify standard operating procedures for IT

• Manage support teams by responding, troubleshooting and resolving incidents to support the business ensuring timely issue resolution and communicate effectively with other IT teams through the established SOP of the IT organization

• Promote solution stability through incident trend analysis, problem management, and cure plan development and execution

• Manage Data Center Operations in a Managed Services environment

• Perform activities required to deploy and support a mission-critical IP network with at least 99.999% availability

• Stay abreast of new technologies and recommend adoption as appropriate

• Identify areas for automation of other process improvements

• Assist in establishing and enhancing regulatory and compliance processes

• Maintain asset information and other network documentation

• Systems/Services Partner Management

Competencies and Requirements

• Experience:

• At least 5 years’ experience managing teams of infrastructure engineers and administrators

• Proven experience designing and maintaining enterprise-class servers and storage systems

• A successful track record of designing, implementing, and maintaining sophisticated data centers

• Extensive experience administering PABX, routers, switches, firewalls, load balancers

• Education: Diploma or Degree in Information Technology field

• Language Ability: Multilingual English/Mandarin/Cantonese preferred.

Remarks:

• Strong attention to detail, good problem-solving and trouble-shooting abilities

• Good communication and interpersonal skills

• Able to response to urgent matters in on-call basis at all time

• Familiarity with entertainment industry an advantage

• Proficient in the following areas:

• Microsoft Windows Server

• Active Directory (Design, Security and Administration)

• VMWare

• Microsoft Exchange Server

• HP Proliant Servers / Storage

• AS400

• MS SharePoint

• Checkpoint / PA Firewall

保安控制室操作員 Control Room Officer (ID: 3426BR)

主要職責

監測閉路電視和相關保安系統，以保障所有賓客、公司資產和團隊成員的安全。

職位介紹

• 為保安部收集各項資訊

• 準備及安排日常事件報告

• 協助和履行由保安控制室主任委派的工作

• 及時向管理部門報告所有緊急情況

職位要求

• 工作經驗：具娛樂場系統監察部或保安部工作經驗者優先

• 教育程度：中學畢業或以上

• 語言能力：能操寫廣東話及英語

• 電腦應用：簡單電腦操作

Job Purpose

Monitor CCTV and other security systems to ensure the safety and security of all guests, assets and Team Members.

Key Responsibilities

• Receive and dispatch messages to Security team for further operational actions

• Prepare daily reports on all activities and incidents

• Assist and perform duties assigned by the Supervisor

• Report emergencies promptly to management

Competencies and Requirements

• Experience: Experience in Surveillance or Security is an advantage

• Education: Secondary school diploma or above

• Language Ability: Good command in spoken and written Cantonese and English

• Computer Skills: Basic computer skills

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

電機副總監 Assistant Director - Electrical (ID:552BR)

主要職責

協助電機總監規劃改善工程，設計並監督預防性定期維護的範疇與時間表，確保物業電氣系統及設備運作暢順

職位介紹

• 協助監督高壓、中壓及低壓電氣系統的運作與安全,健康和環境法規。

• 確保完全遵守澳門建築規範和國際標準，包括內部建築規範（IBC）

• 檢查電氣安裝情況，並核實例行維護及維修工作的進度

• 監察電氣系統、設備及器具的維修、保養及安裝

• 實施定期預防性維護計劃，配合能源管理及節能措施

• 協助排查各項問題，確保設備的可靠及安全

• 確保及時處理各項工序，並作適時匯報

• 確保團隊依照既定政策與程序執行任務

• 管理每月報告並維持準確的記錄

• 於電氣系統施工階段進行現場觀察與數據收集

• 監督內部團隊和外部承包商的所有相關電氣工作、升級和故障排除

• 提供技術投入為翻新和新建 A&A 專案

• 監督 ELV / BMS / 消防 / 廚房的操作。

• 管理所有相關服務的採購、維護合約和承包商績效

職位要求

• 工作經驗: 八年或以上於高壓、中壓及低壓系統（包括變壓器、配電板、應急發電系統及不間斷電源系統）運作與維護管理經驗；具 ELV / BMS / 消防 / 廚房設施管理工作經驗者優先

• 技能 / 證書: 具備設備安裝、測試及調試監督經驗者

• 優先。熟悉 HV、MV 及 LV 的切換操作及安全程序；擅長撰寫報告、準備招標文件及評估供應商方案；熟悉澳門有關 HV、MV 及 LV 電氣系統及設備運作與維護的法規及市場慣例；持有高壓電工作業資格註冊者優先

• 教育程度: 工程學士或以上學歷，或具備認可的電氣工程相關資格

• 語言能力: 良好的中英文讀寫能力

• 電腦應用: 熟悉 MS Office 軟件

Job Purpose

Support the Director of Electrical Engineering in planning enhancement works, designing and monitoring the Preventive Planned Maintenance (PPM) scope and schedule, and ensuring effective and timely repairs of the property's electrical systems and equipment/appliances.

Key Responsibilities

• Assist the Director in overseeing the functionality and safety, health and environment regulations of high voltage (HV), medium voltage (MV), and low voltage (LV) electrical systems.

• Ensure full compliance with Macau building codes and international standards, including the Internal Building Code (IBC).

• Inspect electrical installations and verify the completion of routine maintenance and repair tasks.

• Monitor repair, maintenance, and installation activities for electrical systems, equipment, and appliances.

• Propose and implement a regular preventive maintenance program aligned with energy

• management and conservation initiatives.

• Support the Director in troubleshooting complex issues to minimize operational disruptions.

• Ensure timely processing of work orders and report guest-related issues and team productivity.

• Ensure the Electrical Team executes tasks in compliance with established policies and procedures.

• Manage monthly reports and maintain accurate PPM records.

• Conduct site observation and data collection during the construction phase of HV, MV, and LV electrical systems.

• Supervise internal team and external contractors for all relevant electrical – related works, upgrades, and troubleshooting.

• Provide technical input for renovation and new A&A projects.

• Oversee Operation for ELV / BMS / Fire / Kitchen will be an advantage.

• Manage procurement, maintenance contracts, and contractor performance

Competencies and Requirements

• Experience: Minimum 8 years of management experience in the operation and maintenance of HV, MV, and LV systems, including transformers, switchboards, emergency generator systems, and UPS systems. Working experience in Facilities Management at ELV / BMS / Fire / Kitchen will be an advantage

• Knowledge/Certificates: Experience in supervising equipment installation, testing, and commissioning is preferred. Familiarity with HV, MV, and LV switching and safety procedures. Proficient in report writing, tender preparation, and evaluation of vendor proposals. Knowledge of Macau regulations and market practices related to the operation and maintenance of HV, MV, and LV electrical systems and equipment. HV electrical work qualification registration is preferred.

• Education: Bachelor’s degree or higher in Engineering, or a recognized qualification in Electrical Engineering

• Language Abilities: Strong command of spoken and written English and Chinese

• Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

縫紉員 Seamstress - Uniform Room (ID:436BR)

主要職責

須在主任的領導下進行修改，修補及檢查團隊成員的制服等工作，以及處理團隊成員所提出的要求。

職位介紹

• 運用縫紉機進行制服的修改及修補等工作

• 為團隊成員量度制服，確保及時完成制服修補的工作

• 對於制服的回收及丟棄須保持準確的倉存記錄

職位要求

• 工作經驗：具最少一年於五星級酒店從事紡織品製造或裁縫的工作經驗

• 技能 / 證書：具優秀的裁縫知識者優先考慮

• 教育程度：小學畢業或以上

• 語言能力：良好廣東話，普通話及英語

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

客房部主任 Supervisor - Housekeeping Administration (ID:118BR)

主要職責：支援行政管家管理管家部的日常運作。每天檢查所有房間以控制質量，須對團隊成員作出監督、訓練及指導性工作，以確保團隊成員為賓客帶來乾淨，整潔，精心準備的客房，令賓客有超乎所想的感受。

職位介紹：

• 協助管理層管理管家部的日常運作

• 分配工作給客房服務員及客房部員工及監督和監測用品的衛生，進度和性能

• 對所有客房進行日常的巡查，在貴賓到達前檢查房間

• 批准已退的房間立刻清潔，以便空出房間。提交最新情況報告給客房部協調員

• 檢查所有公共場所，並於必要時執行糾正行動。

• 向副行政管家提交所有維修工作指示，保養請求及相關問題

職位要求：

• 工作經驗：具最少三年於客房部工作的經驗

• 技能 / 證書：對清潔用品、化工、機械、工具和清潔劑等有認識

• 教育程度：中學或以上程度；歡迎有志投入客房部事業的大學畢業生申請

• 語言能力：能操良好普通話、廣東話及英語

Job Purpose: Support the Assistant Housekeeper with the daily operations of the Housekeeping Department. Supervise, train and guide Guest Room Attendants and inspect all rooms daily for quality control. Motivate Team Members to exceed guests’ expectations by ensuring all rooms are clean, tidy, well-prepared and presentable.

Key Responsibilities

• Assist in the daily operations management of the Housekeeping department

• Assign jobs to Guest Room Attendants (GRA) and Housekeeping staff and supervise and monitor cleanliness, progress and performance

• Conduct daily inspections of all guestrooms and check VIP rooms before guests’ arrival

• Approve clean, vacant rooms for release promptly. Submit timely room status reports to coordinators

• Check all public areas and execute correction action if needed. Raise work orders for any repairs and maintenance required and report issues to the Assistant Executive Housekeeper(s)

Competencies and Requirements

• Experience: Minimum of 3 years’ Housekeeping experience

• Knowledge/Certificates: Knowledge of cleaning activities, chemicals, machines, tools and detergents

• Education: Secondary school or above, University grade is preferable

• Language Ability: Good English, Cantonese and Mandarin

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

客戶關係管理數據分析員 Data Analyst - Customer Relationship Management (ID:4031BR)

主要職責：

負責通過提取和分析各種數據，為營銷優惠提出建議以及如何通過數據分析或機器學習建模與目標受眾建立更好的客戶關係，支持營銷策略制定和活動

職位介紹：

• 進行業務分析和創建分析模型

• 根據業務需求構建活動工作流程

• 開發程序以執行自動化和建模任務

• 對活動工作流程、程序、自動化任務等進行測試

職位要求：

• 工作經驗：具最少3年以上數據分析經驗，於博彩行業經驗優先

• 技能 / 證書：編程、數據分析和數據庫操作技能

• 教育程度：計算機科學、金融、會計、精算學、統計學、商業、經濟或IT專業本科或以上學歷

• 語言能力：良好的英文和中文書寫和口語

• 電腦應用：必須精通 MS Excel ， 有使用 Python、SQL、Scikit-Learn 或其他機器學習/統計工具的經驗者優先

Job Purpose:

Supports marketing strategy making and campaigns by extracting and analyzing various data, making recommendations for marketing offers and how to build better customer relationships with our target audiences through data analysis or machine learning modelling.

Key Responsibilities:

• Doing business analysis and creating analytic models

• Building campaign workflows based on business requirements

• Developing programs to perform automation & modelling tasks

• Performing testing for campaign workflows, programs, automation tasks, etc.

Competencies and Requirements:

• Experience: Minimum 3 years data analysis experience, preferably in gaming industry

• Knowledge/Certificates: Programming, data analysis, and database manipulation skills

• Education: Bachelor’s degree or above in Computer Science, Finance, Accounting, Actuarial Science, Statistics, Business, Economics or IT

• Language Ability: Good written and spoken English and Chinese

• Computer Skills: Proficiency in MS Excel is a MUST. Prior experience working with Python, SQL, Scikit-Learn, or other machine learning/statistical tool are preferred

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)

Job Descriptions

• Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences

• Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements

• Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks

• Performing testing for campaign workflows, programs, automation tasks, etc.

Competencies and Requirements

• Minimum 2-3 years of developer experience strongly preferred

• Bachelor’s degree or above in Computer Science or IT related degrees

• Fluent in written and spoken English and Chinese

• Knowledgeable in programming, data analysis, and database manipulation skills

• Prior experience working with Python, SQL are strongly preferred

高級資料庫分析員 - 財務 Senior Database Analyst - Finance

主要職責

利用公司的資料庫去提供準確的資料給管理層。

職位介紹

• 利用資料庫的數據去準備定期報告

• 須編寫和更新數據，並維護資料庫

• 負責潛在客人和市場的分析

• 報告潛在的衝突、系統錯誤或糾正錯誤信息

• 根據發現的問題，提供相應可行的解決方案

職位要求

• 工作經驗：具至少3年資料庫分析或計劃的工作經驗優先考慮

• 技能 / 證書：須了解資料庫及數據分析

• 教育程度：須持資訊系統、經濟學學士或相關商科學歷優先考

• 語言能力：能流利地操與寫作廣東話/普通話及英語

• 電腦應用：精通Excel, Power BI, AS400應用程式以及SQL資料庫技巧

Job Purpose

Mine the Company’s databases to provide information to management.

Key Responsibilities

• Prepare reports on a regular basis utilizing data from the player tracking system and other systems utilized on property

• Ability to write and update code, maintain database systems

• Analyse customer productivity reports and player segments

• Report potential conflicts, system errors or misinformation

• Provide feasible solutions based on problem findings

Competencies And Requirements

• Experience: Minimum of 3 years’ database analysis and/or programming experience and be able to understand and work within that environment

• Knowledge/Certificates: Must have an understanding of database structures and data mining technologies

• Education: Bachelor degree in IT, Finance, or related business field is required

• Language Abilities: Excellent in both written and spoken English, Cantonese/Mandarin

• Computer Skills: Advanced Excel, Power BI, AS400 applications and SQL programming

會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR) 

主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。

職位介紹：

• 以專業及親切的態度與賓客提供優質服務

• 負責新會員招募計劃，協助新會員辦理會籍註冊流程

• 向賓客推廣各項會員優惠資訊及回贈方案，安排獎賞換領事宜

職位要求：

• 工作經驗：具娛樂場市場業務及客戶服務工作經驗者優先考慮

• 教育程度：學士學位或同等學歷

• 語言能力：操流利的廣東話、普通話及英語             

• 電腦應用： 熟悉Ms Office軟件操作及中英文打字技巧

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222 

Security Officer 保安員 30BR

Job Purpose

• Monitor and patrol assigned areas of the resort and maintain order and safety for all guests and Team Members. Respond to emergency situations if they arise.

Key Responsibilities

• Respond to disturbances and Control Room dispatches

• Approach people who are engaged in prohibited activities

• Take preventative actions to avoid loss, damage or accident

• Report emergencies promptly to management

• Direct traffic inside and outside the property

Competencies And Requirements

• Experience: Previous security or surveillance experience an advantage

• Education: Secondary school diploma or equivalent preferred

• Language Ability: Good Cantonese and Mandarin

• Computer Skills: Basic

主要職責

• 負責監控及巡邏渡假村內的指定區域，維持賓客及團隊成員的秩序及安全，並需處理所有緊急情況。

職位介紹

• 主動應對混亂情況和處理一些被禁止於酒店或娛樂場內發生的活動

• 須時常保持警惕及預測所潛在的問題

• 須採取預防措施以避免造成任何損失、損壞或意外

• 及時向管理部門報告所有緊急情況

• 維持娛樂場內外的秩序

職位要求

• 工作經驗：具娛樂場保安員或系統監察操作員工作經驗者優先考慮

• 教育程度：中學畢業或相等學歷為佳

• 語言能力：須操流利的廣東話及普通話

• 電腦應用：基本程度

F&B Stewards - 管事員 Steward (38BR)

職位介紹

• 清洗和存放餐具，鍋及玻璃器皿

• 須清潔和消毒廚房設備及工作範圍，包括烤爐，爐頭，地板和天花板等

• 正確地使用，處理和儲存清潔劑

• 掉去和處理廚房的垃圾

職位要求

• 工作經驗: 具一年或以上從事廚房工作者優先考慮

• 技能 / 證書: 具如何正確使用，處理和儲存清潔劑的知識

• 教育程度: 小學畢業或以上

• 語言能力: 良好廣東話、普通話或英語

Key Responsibilities:

• Clean, wash and store crockery, pots and glassware

• Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings

• Use, handle and store cleaning chemicals correctly

• Remove and dispose of kitchen garbage

Competencies and Requirements:

• Experience: 1 year as a kitchen worker an advantage

• Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage

• Education: Primary school or above

• Language Ability: Good Cantonese, Mandarin or English

Tea Sommelier 侍茶師 (3172BR)

Job Description:

• Select high-quality Chinese teas to serve at the resort’s restaurants and F&B outlets

• Purchase, receive and manage the teas and maintain an inventory of popular, high-quality and profitable teas

• Compile the tea list

• Coordinate with restaurants and F&B outlets to develop tea lists that match menus and promotions

• Practice tea and food matching

• Control tea expenses and research ways to generate more revenue

• Accept any other duties and responsibilities assigned by the Beverage Director

Competencies And Requirements:

• Experience: Minimum of 3 years’ working experience in the tea industry, beverage management experience an advantage

• Knowledge/Certificates: Familiar with tea growing and brewing, terminology, ceremony, taste and history of different tea types.

• Education: Secondary school diploma or equivalent

• Language Abilities: Fluent Cantonese and Mandarin, basic English

• Computer Skills: Proficient in MS Office

主要職責：

• 為渡假村內的餐廳及各餐飲營業點揀選高質素的茶葉

• 為廣受歡迎、高質素及具利潤價值的茶葉進行採購、收貨及倉存管理等工作

• 編制茶單

• 須與餐廳及各餐飲營業點溝通協調，以便編制能與菜餚相配合的茶單

• 須作茶與菜餚相配合的嘗試

• 控制茶葉消耗量及研究能增加收益的方法

• 須接受並履行所委派的工作

職位要求：

• 工作經驗：具最少三年從事茶藝的工作經驗，有餐酒及飲品管理經驗者優先考慮

• 技能 / 證書：熟悉茶葉的種植和沖泡技巧，以及不同茶類的術語，茶藝，鑒賞及茶的歷史由來等

• 教育程度：中學畢業或等同學歷

• 語言能力：能操流利廣東話及普通話，基本英語

• 電腦應用：熟悉MS Office電腦軟件操作

學廚 - 餐飲 Commis - Food & Beverage (1226BR)

主要職責 Job Purpose

• 須負責為廚房各工作站準備食物，為工作範圍和餐具進行清潔及消毒工作。此外亦須協助資深廚師和監督廚房雜工及幫工等工作。

  Prepare food at all kitchen workstations. Clean and sanitise work areas and equipment.

職位介紹 Key Responsibilities

• 準備生肉，魚及蔬菜

• Prepare raw meat, fish and vegetables
  準備配菜
  Unload deliveries into stockroom and rotate products to avoid spoilage

• 卸載產品並運送到倉庫，以避免損壞
  Coordinate with other Western kitchens to share and purchase inventory

• 保持醬汁處於良好狀態
  Clean and tidy the kitchen and cookware

• 協助廚師長於廚房內的食物分佈

職位要求 Competencies and Requirements

• 工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗

  Experience: Previous kitchen experience an advantage

• 技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術

  Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage

• 教育程度：中學畢業或等同學歷

  Education: Secondary school or equivalent

• 語言能力：能操良好英語

  Language Abilities: Good Cantonese and English

前堂接待員 - 酒店 Service Agent - Front Office (12BR)

主要職責 Job Purpose

• 前堂接待員主要負責所有前堂相關的職能，包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。

  The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.

職位介紹 Key Responsibilities

• 使用尊貴的歡迎語句款待來賓，並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度，公平地對待每一位客人

  Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.

• 確保時常保持出眾的專業態度以維護酒店服務標準，儀表、舉止及服務須達致永利及福布斯的最高服務標準

  Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.

• 確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人

  Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.

• 須注意所有細節，了解酒店每天的最新情況，為客人提供報價及推廣建議

  Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.

• 熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等

  Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.

職位要求 Competencies and Requirements

• 工作經驗：具最少一年於四至五星酒店擔任前堂接待員工作經驗

  Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel

• 教育程度：須持畢業文憑或相等學歷，主修酒店管理及旅遊學士學位者優先考慮

  Education: Diploma or equivalent; major in Hospitality or Tourism preferred

• 技能 / 證書：懂處理現金交易及基本會計知識

  Knowledge/Certificates: Cash handling and basic accounting

• 語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮

  Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage

• 電腦應用： 熟識Ms Office軟件操作，對Opera及Fidelio系統操作有一定認識

  Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera

知客 Hostperson (2128BR)

職位介紹 Key Responsibilities

• 以親切有禮的態度接待賓客

  Greet restaurant guests in a warm, welcoming and courteous manner

• 為賓客編配座位及介紹餐廳

  Make reservations and arrange table plans

• 具優質客戶服務技巧，良好溝通能力，熟習電話禮儀

  Customer service orientated, excellent communication and interpersonal skills, good phone etiquette

• 須輪班工作

  Able to work on shifts and be flexible regarding work schedules according to business demand

• 須履行上級所委派的工作

  Assist and perform duties assigned by the superiors

職位要求 Competencies and Requirements

• 工作經驗：具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗

  Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant

• 教育程度：中學畢業或以上程度

  Education: Secondary school diploma or equivalent

• 語言能力：操流利廣東話及普通話，略懂英語

  Language Ability: Good Cantonese and Mandarin, basic English

• 電腦應用：懂Micros軟件操作者優先考慮

  Computer Skills: Knowledge of Micros an advantage

初級調酒員 Junior Bartender (2129BR)

主要職責 Job Purpose

• 負責為賓客介紹、調配及端上飲品；同時亦須維持酒吧的整潔。

  Introduce beverages to guests and prepare and serve drinks. Clean and tidy the bar and setup bar for service.

職位介紹 Key Responsibilities

• 須作好酒吧區域的款客擺設

  Setup the bar for service

• 經常保持酒吧及所有硬件設備的清潔整齊

  Clean and tidy the bar and equipment frequently

• 須作出倉存管理及控制每月存貨

  Report stock levels and help control monthly inventory

• 保持菜單及飲品單的整潔

  Keep menus and beverage lists in good condition

• 熟悉菜單及飲品單內各貨品，以便向客人作出介紹及推薦

  Know and understand drink lists, menu items, products and services, and upsell alternatives

職位要求 Competencies And Requirements

• 工作經驗：具最少一年於酒店及餐廳，從事客戶服務的工作經驗

  Experience: Minimum of 1 year related customer service experience in a hotel or restaurant

• 技能 / 證書：熟識各類飲品及酒吧運作，具簡單現金處理經驗

  Knowledge/Certificates: Good product knowledge of beverages and bar operations; basic cash handling

• 教育程度：中學畢業或以上程度

  Education: Secondary school diploma or above

• 語言能力：能操流利廣東話及普通話、一般英文

  Language Abilities: Fluent spoken Cantonese and Mandarin, fair English

• 電腦應用：懂Micros電腦軟件操作者優先考慮

  Computer Skills: Knowledge of Micros an advantage

申請方式：

如欲了解職位詳情，請瀏覽永利事業網站 (https://www.wynncareersmacau.com/tc) 或電郵至 jobs@wynnpalace.com，亦可於辦公時間星期一至五上午9時至下午6時致電(853) 8889 1188 / (853) 8986 6222。

Please visit Wynn Careers (https://www.wynncareersmacau.com) or by email: jobs@wynnpalace.com for the position details. For enquiries, please contact us at (853) 8889 1188 / (853) 8986 6222during office hours from Monday to Friday between 9:00am and 6:00 pm

SJM Resorts, S.A. 澳娛綜合度假股份有限公司招聘

SJM Holdings Limited is the holding company of SJM Resorts, S.A. , one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.

賬房 Cage

1. 總監 - 賬房營運 Director - Cage Operations

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疏濬部 Dredging Department

1. 工程組助理員 Dredging Works Assistant

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審計部 Internal Audit

1. 高級經理 - 內部審計 Senior Manager - Internal Audit

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轎車服務 Limousine Services

1. 司機 - 轎車服務 Driver - Limousine Services

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水療及康體部 Spa & Recreation

1. 禮賓服務員 - 水療及康體 Concierge - Spa & Recreation

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貴賓服務部 VIP Services

1. 助理經理 - 貴賓服務 Assistant Manager - VIP Services

2. 主任 - 貴賓服務 Executive - VIP Services

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供應鏈 (營運及服務) Supply Chain (Operations & Services)

1. 經理 - 供應鏈 (食品及飲料) Manager - Supply Chain (Food & Beverage)

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供應鏈 (資訊科技系統, 項目及物流營運) Supply Chain (IT System, Project & Logistic Operations)

1. 主任 - 貨台運作 Supervisor - Dock Operations

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度假村臻尚市場拓展部 Resort Premium Market Development

1. 經理 - 臻尚業務拓展 Manager - Business Development

2. 助理經理 - 臻尚業務拓展 Assistant Manager - Business Development

3. 主任 - 臻尚業務拓展 Executive Host - Business Development

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管家部 Housekeeping

1. 主任 - 公共區域 Supervisor - Public Area

2. 主任 - 房務 Supervisor - Rooms

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娛樂場餐飲部 Casino Food & Beverage

1. 餐飲助理值班經理 - 管事F&B Assistant Duty Manager – Stewarding

2. 主任 - 管事 Supervisor - Stewarding

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銷售部 Sales

1. 經理 - 銷售 (會展、商務及宴會) Manager - Sales (MICE & Corporate & Events)

2. 經理 - 銷售 (休閒旅遊) Manager - Sales (Leisure)

3. 主任 - 銷售 (休閒旅遊) Executive - Sales (Leisure)

4. 協調員 - 銷售 Coordinator - Sales

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酒店營運部 Hotel Operations

1. 助理禮賓司 Assistant Chief Concierge

2. 行政主任 - 酒店營運 Administrator - Hotel Operations

3. 服務員 - 前台 Agent - Front Office

4. 服務專員 - 電話服務 Service Agent - Teleservices

5. 禮賓大使 Greeter

6. 門前服務員 Doorman

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申請方式：

有興趣應徵者，可透過以下方式申請 Interested parties, please apply via:

• 電郵簡歷到 Email the detailed resume to careers@sjmresorts.com

• 致電人才招募專線 89820288 / 68827115

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APPLY NOW 快速申請職位：

*澳娛綜合僅為僱用事宜收集個人資料，提交資料即構成當時人同意及授權澳娛綜合在僱用程序中處理個人資料。

CityViva 城悅酒店澳門招聘

精。簡。悅

城悅酒店設計獨特，精緻佈局、簡約時尚、賞心悅目。專業熱情的職員，為賓客提供二十四小時貼心服務。我們致力於為您提供溫馨舒適，至臻完美的度假體驗。連續多年榮獲業界多個獎項，被譽為旅行者最愛的酒店典範。不論是旅遊度假或是商務出行，城悅酒店皆是您理想的選擇。

現正招聘以下職位：

行政辦公室 Executive Office

• 餐飲及營運主任 F&B Operations Supervisor

財務部 Finance

• 助理 (全職/兼職) Assistant (Full-time / Part-time)

資訊科技部Information Technology

• 助理 – 資訊科技部 Assistant - Information Technology

前台部 Front Office

• 客戶關係專員 Guest Relations Specialist

管家部 Housekeeping

• 樓層主任 Floor Supervisor

• 房口部督導員 Assistant Floor Supervisor

• 房務員 Room Attendant

工程部 Engineering

• 工程主任 Engineering Supervisor

• 工程技工 Technician

申請方式：

本酒店為員工提供優厚薪酬及福利，包括膳食、有薪假期、醫療保險及晉升機會。 如對上述職位有意者請將履歷、近照及期望薪金電郵至 careers@cityviva.com.mo

閣下亦可致電 8291 0085 或 8291 0203 與人力資源部查詢有關詳情。

以上職位工作需持有澳門居民身分證

所有申請資料都將嚴格保密並僅用於招聘用途

七昇時代有限公司澳門招聘

兼職模特 / 短視頻演員

日薪：1000元/天

工作內容

• 配合團隊拍攝酒店相關短視頻內容，包括但不限於酒店客房體驗、餐飲探店、休閒設施展示等場景出鏡

• 按照腳本要求完成表情、動作及台詞演繹，展現酒店舒適、高端的氛圍特質

• 參與拍攝前的簡單溝通會，配合團隊調整拍攝狀態，確保拍攝效率與成片效果

職位要求

• 形象氣質：五官端正，鏡頭感強，體態勻稱，穿搭審美佳，能適配不同風格酒店的拍攝調性

• 表現力：具備自然的鏡頭表現力，不怯場，可根據拍攝需求切換活潑、優雅、慵懶等不同狀態，有短視頻拍攝經驗者優先

• 時間配合：可接受靈活排班，能根據拍攝需求協調工作日或週末的拍攝時間，無突發遲到、早退情況

• 職業素養：服從現場拍攝安排，積極配合團隊調整，有良好的溝通能力和合作意識，無公主病、少爺病

• 其他：會基礎化妝、會穿搭搭配者優先

待遇：

• 拍攝期間提供工作餐，往返拍攝地的交通費用實報實銷

應聘方式：

1. 投遞簡歷時請附上3-5張個人全身半身清晰生活照/寫真照（無濾鏡、無過度修圖）、身高體重

2. 發送至郵箱：nickiwong199277@gmail.com

健祐貿易一人有限公司澳門招聘

健祐貿易一人有限公司為台灣知名藥廠『健喬信元』在澳成立之子公司。

健喬信元成立於1980 年3月，秉持「誠懇、信用、負責、創新」的企業精神，從事藥物的研發及製造，為包括「代理、製造、代工、研究開發」多元化發展的企業體。

健喬集團以「自身成長、持續併購、策略聯盟」的經營策略，透過垂直擴張與水平整合，已佈建位於新竹湖口、台中及新北市等多座製造廠，並因應國際規範持續進行優化，是國內少數朝向「自動化、大量化及專一化」發展的製藥集團，明確以具利基優勢的「MDI定量噴霧吸入劑、性荷爾蒙、鼻噴劑型、發泡劑型、顆粒劑型」五大技術平台為定位，專精於「心血管、呼吸道、荷爾蒙、泌尿道、癌症」五大治療產品領域。擁有國際競爭力的特殊技術平台，長期鎖定利基市場產品領域，以品牌藥及新藥併進，專注發展高門檻特殊技術及特色製藥廠，以提供客戶最優質的醫藥品為目標，正是集團不斷穩健成長的關鍵。

健喬信元著根國際市場版圖發展，尤重於深耕兩岸三地市場, 在台灣、香港、大陸擁有自營行銷團隊及策略夥件，於日本、澳洲以及泰國等東南亞眾多國家均有長期合作之經銷商夥伴，近期並於澳門成立子公司、越南設置辦事處，以加速區域市場開拓，從台灣出發，放眼亞洲，健喬一步一腳印耕耘，懷抱堅定的理念與洞悉未來的思維，從新藥研發、製藥流程、倉儲物流到市場行銷，堅持以高標準製藥技術提升民眾生活品質，用心回饋社會，積極參與社會公益，建立亞洲銷售網與成為區域型製藥集團。

網址：http://www.synmosa.com.hk/ZH/home/Default.asp

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Senior Medical Sales Representative

Job Highlights (Basic Qualifications):

• University Graduate (Bachelor's degree)

• Sales experience in pharmaceutical industry

• Fluent in English and Mandarin

GENERAL RESPONSIBILITIES:

• Maintain a high level of both therapeutic and product knowledge in order to promote the benefits of our products

• Achieve sales goals for your territory

• Build and maintain good relationship with customers

• Monitor assigned territory and formulate sales plan for driving sales growth in the market

• Collect market information and bring insights to internal parties in formulating Sales and Marketing strategies

• Assist in the planning and execution of marketing campaigns and events

QUALIFICATIONS:

• Bachelor's degree

• Sales experience in pharmaceutical industry

• Excellent interpersonal and communication skills

• Proactive, independent and result-oriented

• Highly self-motivated meticulous able to work under pressure

• Fluent in English and Mandarin

Application:

For interested parties, please send your CV to Eddie0012@synmosa.com.mo

BCM Bank 澳門商業銀行招聘

Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.

As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.

We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!

Posts are opened for the following areas:

Branch Management

• Branch Operations Officer

• Assistant Relationship Manager

• Senior Teller / Teller

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Commercial Banking and Transaction Banking

• Head of Commercial Banking and Transaction Banking

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Corporate Real Estate

• Clerk

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Credit Administration

• Senior Officer

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Customer Information Maintenance

• Senior Officer

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General Operations

• Senior Manager

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Human Resources and Training

• Officer

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Information Technology

• Senior Manager / Manager – Application Development Team

• System Analyst / Senior Programmer

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Internal Audit

• Manager

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Retail Direct Sales

• Relationship Manager

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Retail VIP Banking

• Senior Relationship Manager

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Risk Management and Control

• Deputy Manager

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Settlement

• Senior Clerk

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(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)

Banco Delta Asia S.A. 滙業銀行股份有限公司澳門招聘

滙業銀行 (前身為澳門恆生銀行) 於1935年在澳門成立，是滙業財經集團的旗艦公司，迄今已有90年歷史。時至今日，滙業銀行已發展成為一家現代化的綜合金融機構，核心業務涵蓋投資銀行與私人銀行服，並輔以商業銀行及全面的產險與壽險業務，持續為澳門社區及中小企業提供專業的金融方案。

滙業財經集團亦在香港設立公司，專營證券買賣、財富管理及保險銷售，更在廣州設有諮詢公司，致力為中國大陸和港澳地區的企業及個人客戶，提供全方位的優質金融服務。

滙業銀行秉承「以人為本」的經營理念，視每位員工為重要資產，我們致力營造關愛員工的企業文化，提供充滿活力的工作環境，卓越的職業發展機會，全面的專業培訓，以及具競爭力的薪酬及福利計劃，助力員工與企業共同成長。

Branch

• Branch Manager

• Senior Relationship Manager

• Branch Officer

• 助理分行經理

• 客戶經理／助理客戶經理

• 分行櫃枱服務員

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Branch Management

• Head of Branch Management

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Corporate Banking

• 客戶經理／助理客戶經理

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Credit & Risks

• Senior Manager

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Delta Asia Insurance (General Insurance)

• Deputy Chief Executive Officer

• Head of Business Development

• Business Development Manager

• Claim & Operations Manager

• Assistant Business Development Manager

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FX & Commodities Sales

• Head of FX & Commodities

• Manager

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Group Marketing & Communications

• Senior Marketing Manager

• Graphic Designer

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Information Technology

• IT Assistant Manager

• 技術支援員

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Legal & Compliance

• Manager

• Officer

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Private Banking

• Head of Private Banking

• Team Head

• Relationship Manager

• 助理客戶經理

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Securities Business

• Manager

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申請方式：

本公司將為合適的應徵者提供具競爭性的薪酬及福利。有興趣者請將個人簡歷、現有及要求待遇、可到職日期、聯絡電話及近照，並註明申請之職位名稱，投遞至：bdajob@delta-asia.com。或郵寄至︰澳門水坑尾街39-41號銀行中心 人力資源及培訓部

如有任何疑問或查詢，歡迎致電︰+853 8796 9620，與人力資源及培訓部聯絡。

有關滙業最新資訊，可登入公司網址： www.delta-asia.com

本行所收取之個人資料只作招聘用途

HSBC & HSBC Life 澳門招聘

香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited

Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

職位空缺 JOB OPENINGS:

Head of Financial Crime, Macau

Principal Accountabilities:

• The MLRO, and the Accountable Executive for countering financial crime for Macau with delegated responsibilities from Head of Financial Crime, Asia and Middle East, specific to HSBC Macau, as set out in formal delegation letters as per SMR requirements.

• Provide effective oversight of the operational effectiveness of critical policies and systems covering financial crime that ensure that the Macau exposure to financial crime and related reputational risk is managed, in a commercially sensitive, practical and cost effective manner.

• The articulation of Macau risk appetite and policies with respect to money laundering, sanctions, internal and external fraud, tax evasion, terrorist financing, bribery and corruption.

• Identify, analyse, and investigate Financial Crime risk to support informed risk management and effective information sharing with internal and external stakeholders (including government), grounded in advanced analytics and technology.

• Acting as a trusted advisor to the Macau Board and Macau senior executive stakeholders (including the leadership of the Risk & Compliance function) on all material financial crime risk and related reputational issues involving Macau that arise in relation to the operational management of financial crime risk.

• Coordinating a consistent approach to managing Macau’s positive relationship with its regulators, and ensuring timely reporting and disclosure of relevant information both to our regulators and within the Group in relation to financial crime matters. To stay at the forefront of key regulatory changes for the region to ensure proactive communication with business and develop appropriate policy and framework to manage the changes.

• Serve as the financial crime risk steward for Macau in relevant governance meetings or forums to report on progress and issues in relation to the operational effectiveness of HSBC’s policies, processes, systems and controls in countering financial crime. To exercise risk steward challenge on Financial Crime risk, act as independent trusted advisory in governance forums, issue management, fostering a compliance culture and optimizing relations with risk owners and control owners. Provide Advice and Challenge to Global Businesses in order to ensure clear understanding of Financial Crime risk exposure with respect to clients, transactions and products.

• To ensure second line governance of financial crime risk exposure, providing analysis, reporting and governance that is independent of the first line of defence, thereby maintaining an objective assessment of risk exposure.

• Lead the Macau Financial Crime team, establishing guiding principles and strategic operational objectives, owning budgeting and managing costs, headcount and resources to ensure that the Macau Financial Crime team is fit for purpose and that the team’s delivery of its critical services is both effective and cost-efficient.

• To drive the implementation of policy related to Financial Crime risk arising out of changes in Financial Crime within Macau and regionally.

Qualifications:

• Financial crime experience as a regulator, or a senior financial crime manager within a global firm, in the financial services industry

• Track record in leadership and influencing is essential, in particular the application of this skill in areas outside their direct span of control

• Knowledge of a financial crime risk framework and experience in its execution, together with knowledge of business and products

• A background or deep understanding of operational risk is also highly desirable

• Track record of resilience and confident challenge when dealing with senior stakeholders to influence change without direct responsibility for resources or budget

• Strong understanding of products, processes and controls across all major banking business and product lines.

• Experience of dealing with regulatory matters and confident interaction with Regulators and Law Enforcement Agencies

• Experience of creating, leading and motivating a team

• Experience of working within a matrixed environment preferred

• Leadership experience and excellent communication and inter-personal skills, with experience of dealing with executives at all levels

Senior Manager, WPB Business Financial Crime Risk, Macau

The Business Financial Crime Risk Senior Manager will play a significant and critical role in the success of WPB’s objectives and outcomes with regards to deterring, detecting, and protecting against financial crime risk. The role will report to Head of Business Financial Crime Risk and be associate with and responsible for a number of key financial crime risks including Anti-Money Laundering, Sanctions, Anti-Bribery & Corruption (AB&C), Tax Evasion and Fraud, and oversight over the Customer Due Diligence (CDD) for both New-To-Bank and Existing-To-Bank and Client Selection & Exit Management (CSEM) processes for WPB. As a Business Financial Crime Risk Manager with direct accountability of the above activities, the individual must ensure the primary operational aspects are managed effectively to achieve strategic business and customer outcomes in a sustainable, ethical and cost-effective manner, and in accordance with the Financial Crime Global Standards, working closely with Local, Regional and Global stakeholders.

Principal Responsibilities:

• Support on launching various on-the-ground initiatives related to Business Financial Crime Risk (BFC

• Support on all BFCR related governance and remediation projects

• Support on implementation in terms of identifying and escalating associated risks as well as monitoring BFCR related activities

• Develop and deliver targeted guidance and training for frontline staff to ensure ongoing enhancement and embedment of global policy procedure

• Coordinate various BFCR tasks with ASP/Global Teams, project teams, and other LoB’s stakeholders to ensure the implementation being completed in a proper and timely manner

• Be a trusted SME to frontline staff on the effective management of FC risk and execution of process. Help Frontlines to navigate and, wherever possible, find ways to alleviate process burden, and raise awareness of best practices and "what good looks like" amongst RMs and their teams. Support frontline Managers in embedding a robust culture within their teams

• Identify opportunities to streamline processes to achieve greater customer centricity, improved employee experience and/or management of risk

• Support and coordinate FC related internal audit/2LoD/regulator review

• Project management and subject matter expert advisory for Financial Crime related systems

• Work with Risk and Control team on raising and tracking MSII (Management Self-identified Issue) for any policy and procedure gap identified

• Supporting and coordinating with FCC / Risk stewards in response to the regulatory reporting data supplementation, validation, report reviews and ensuring oversight of the corporate data / reporting submission quality

• Support to manage BFCR day to day operation, such as CDD and CSEM, preparing governance materials, attend or host meetings and ensure the process is going fluently.

Job Requirements:

• Minimum of a Bachelor degree

• Relevant years of experience in Banking or Financial Services covering financial crime or risk management

• Knowledge of Financial Crime Risk issues, typologies and trends, as well as awareness of Financial Crime Compliance Regulations

• Sound knowledge on retail banking business

• Proficiency in both English and Chinese

• Strong planning, analytical, and well developed leadership and management skills

• Strong interpersonal skills with the ability to communicate effectively at all levels and with senior managements

• Proficient in Microsoft office, including Excel and Powerpoint

• Track record of proactive issue identification with swift resolution, mitigation and governance

• Ability to prioritize and work independently under pressure

• Excellent verbal and written communications skills and ability to communicate complex issues in English writing

Manager, Performance – COO Office

Job Roles & Responsibilities:

• Strategy Planning and Change Execution – support strategy planning and change management, either internally or externally driven, on a continuous improvement basis

• Financial Management and Data Analysis – support the management of budgeting, forecasting, and cost controls, including tracking operational losses, driving efficiency, and ensuring robust challenge mechanisms are in place. Support with data analysis and regulatory reporting data consolidation and review.

• Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”

• Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management

• Organizational Design – maintaining and continually reviewing organizational designs

• People agenda – support development and execution of people engagement plan for GCOO and wider Macau teams

• Project execution – support with region/country specific programmes supporting Group COO strategic actions’ execution or provide governance oversight on cross-line of Global Business / Global Functions

• Continue to improve the oversight and governance of third party management to enable more forward looking governance environment as well as support the ongoing management of third party engagements.

Job Requirements:

• Extensive experience in banking/ financial services, preferably in a global organization

• Educated to graduate degree level in business management related field or associated relevant business experience

• Knowledge with proven experience preferred in financial budgeting, strategic planning, communication, and people management processes

• Proven project management experience with an ability to influence senior stakeholders

• Previous background of working in a matrix organization structure; ability to persuade individuals at different levels

• Strong data analytics skills is an advantage

• Good verbal and written communications skills required in English; other language abilities are advantageous

• Good application of MS Office, with sound knowledge in MS Excel, MS PowerPoint; Additional data management skills such as excel VBA or programming capability will be preferred.

Client Service Manager

The GPS Service Manager (CSM) is responsible for developing strong service focused relationships with their clients, understanding their business and utilization of our products. The GPS Client Service Manager is accountable for the service experience of an assigned portfolio of clients across the GPS Service landscape. They provide comprehensive management of the GPS service experience for clients, engage clients directly as required to better understand their service needs and ensure delivery as appropriate. Advocate for the client and champion client escalations across HSBC.

Key Accountabilities:

• Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met.

• Proven ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed.

• Accountability for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. Coordinate remediation of issues and the communication to clients/internal stakeholders.

• Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight.

• Oversee local client-initiated projects; facilitate local completion of global client-initiated projects.

• Engage with Global counterparts for maintenance request, client queries and escalations.

• Identify and action red flags before they become client-identified issues.

• Develop and maintain internal and external contact list.

• Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met.

• Proven ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed.

• Accountability for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. Coordinate remediation of issues and the communication to clients/internal stakeholders.

• Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight.

• Oversee local client-initiated projects; facilitate local completion of global client-initiated projects.

• Engage with Global counterparts for maintenance request, client queries and escalations.

• Identify and action red flags before they become client-identified issues.

• Develop and maintain internal and external contact list.

Experience, Skills and Qualification:

• Experience in working within a fast-paced service-oriented environment with continually changing priorities.

• Analytical mindset and a desire to solve problems for others.

• Desire to identify and meet customer needs through matching a broad range of products and services.

• Time management and organization skills with the ability to manage multiple time sensitive tasks.

• Effective communication and interpersonal skills with experience in interacting cross functional lines and building relationships with internal and external stakeholders.

• Empathy.

• Experience of working in an International Global Banking environment

• Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.

• Basic knowledge of HSBC Group companies and product ranges

Manager, Cards Management – RBW Macau

Principal Accountabilities:

• Formulate credit card strategies and develop business plan per Group strategic imperatives and local business requirements

• Implement all on-the-ground credit card initiatives from acquisition, usage to retention plus business control activities to effectively manage credit card portfolio and achieve ROP targets

• Manage special credit card projects and system enhancement items to meet business, card associations and regulatory requirements

• Assist to drive the implementation of card deliverables and operational initiatives according to Group’s customer centric strategy and treating customer fairly principles

• Ensure the delivery of superior customer experience though customer oriented product offers and services provided

• Provide functional support in terms of product management and control by working closely with various MMO teams as well as various ASP/ Group RBWM teams.

• Be connected and ensure alignment with stakeholders to deliver business strategies and objectives.

• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

• Assist in driving the bank’s value and build a customer centric and risk adverse culture

• Ensure the business control from AML, fraud prevention to credit risk Support the launch of all BRCM related activities on cards and ensure controls of RCA are in order

Qualifications:

• University graduate

• Minimum 5 years of working experience in management position of credit card issuing business

• Good understanding on credit card business in particular on portfolio management and product development areas

• Good project management, interpersonal and problem solving skills

• Commercial and customer oriented as well as able to work idenpendently with minimum oversight

• Able to build connections and work collaboratively across functional and business lines

• Excellent command in written and spoken English

Premier Relationship Mgr I – RBW Macau

Job Roles & Responsibilities:

• The main roles of the job holder ensure the successful implementation of business strategies and WPB’s profitability through achievement of customer retention, growth of high value targeted customers, business goals of the branch and customer satisfaction as well as to support the implementation of all Global Standard and AML related activities / initiatives.

• Contribute to the Bank’s sales and service goals and profitability by proactively growing the customer portfolio through activity, pipeline and portfolio management to achieve the pre -set KPI..

• Manage existing relationship with those high-net-worth customers by obtaining net new funds and develop new relationships from clients.

• Acquire new Premier relationship and manage all aspects of a portfolio of Premier customer relationships.

• Comply with Global Standards and anti-financial crime activities requirement. observe Group Compliance Policy and maintain awareness of operational & sanction risk and minimize the likelihood of it occurring.

• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings.

• High attention to Customer Experience to ensure we become a truly customer centric organization.

• Enhance the sales capacity through effective use of branch resources and proactive sales activity management.

• Coach, develop and inspire the teams to exceed goals and exceed customer expectations.

• To contribute the continuous improvement of the Bank’s service & sales processes and standards.

• To support Branch improvement initiatives, providing customer feedback of our service and sales offering, and ensuring compliance with statutory/audit requirements and sales quality assurance.

Qualifications:

• 2-3 years banking experience

• Customer service focused mindset

• Possess good knowledge of WPB products including general banking insurance through internal accreditation and external regulatory requirement (AMCM) to obtain Insurance License

• Good selling and presentation skills

• Fluent in spoken and written in English, Chinese and Putonghua

• Good communication and interpersonal skills

General Banking Officer (BDO) - RBW Macau

Job Roles & Responsibilities:

• Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.

• Identify potential customers with Deposits, Fx, HMLs, credit cards, IBC a/c, GI , PIB and Life insurance needs.

• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings

• Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.

• Collect market intelligence, & report customer feedback, usage, receptiveness etc to BM/GBM

• Providing consistently high level or service delivery and efficiency to Premier and general banking customers.

• Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.

• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

• Assist in driving the Bank’s value and build a customer centric and risk adverse culture

• Contribute the continuous improvement of the Bank’s service & sales processes and standards

• Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirement

• Proactively initiating cross-departmental collaboration in Group and delivering comprehensive services to clients

Job Requirements:

• Customer service focused mindset

• High proactiveness and engagement in promoting the bank’s services and actively developing new customer’s portfolio

• Prior banking industry experience would be preferable

• Fluent in spoken and written in English, Chinese and Putonghua

• Good communication and interpersonal skills

• Aspired to develop your career in sales and servicing roles at retail branches

General Banking Officer - RBW Macau

Key Accountabilities / Impact on Business:

• Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.

• Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.

• Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.

• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings

• Collect market intelligence, & report customer feedback, usage, receptiveness etc.

• Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

• Complete the data entry and the processing of documents on new business intakes received.

• Providing consistent high level service delivery and efficiency to Premier and general banking customers.

• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

• Assist in driving the Bank’s value and build a customer centric and risk adverse culture

• Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to

• Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Experience, Skills and Qualification:

• Customer service focused mindset

• Prior banking industry experience would be preferable

• Fluent in spoken and written in English, Chinese and Putonghua

• Good communication and interpersonal skills

• Aspired to develop your career in sales and servicing roles at retail branches

Counter Services Officer - RBW - Macau

Key Accountabilities / Impact on Business:

• Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs

• Accurately conduct the cash transactions and verify for any forgeries and discrepancies

• Manage cash flow by recording all cash and coin transactions

• Identify opportunities to perform business referrals to sales team by understanding the customers’ needs

• Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved

• Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.

• Assist in driving the Bank’s value and build a customer centric and risk adverse culture

• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties

• Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to

• To contribute the continuous improvement of the Bank’s service

• Ensure compliance with statutory / audit requirements

Qualifications:

• Customer-service focused mindset

• Preferably with general understanding of bank products and services

• Prior banking industry experience would be preferable

• Good communication skill in English and Chinese is preferred

• Good communication skill and basic computer knowledge

• To be considered for this role, the relevant rights to work in Macau is required

Relationship Management Support Associate

Principal Accountabilities:

• Provide support for relationship managers to ensure client planning, relationship returns, risk assets, management information etc for designated relationships are optimized and effective.

• Ensure credit applications are timely raised for submission.

• Continuous monitoring of security document completion and follow up with customer within the “90 day principle”.

• Achieve customer satisfaction (minimizing customer complaints) by ensuring service level agreement is achieved.

• Work with various business partners to ensure appropriate products are offered to customers.

• Assist relationship managers to achieve time-to-cash targets on new money faciliites and renewal of securities before expiry.

• Backup other colleagues during leave.

• Particpate in regular and ad hoc departmental calls/meetings.

• Ensure daily physical documents received from customers and branches are timely delivered to DBS or other stakeholders for processing..

• Work with relationahip managers to ensure credit approval conditions are fulfilled.

• Timely response to customer queries.

• Timely raise credit applications/financial spreading/security documentations to customers and proactively monitor outstanding items’ status.

• Ensure no breach of functional instruction manual/credit procedural manual/business instruction manual on daily operational and credit related processes.

Knowledge & Experience / Qualifications:

• Bachelor degree in a relevant area

• Strong interpersonal skills and commercial acumen as well as good relationship building skills

• Results driven with sound knowledge of Commercial Banking products

• Customer focused and have strong interpersonal and problem solving skills

• Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System

• Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential

• Fluent in spoken and written English with knowledge in Putonghua is an advantage

• Proficient in using Microsoft Word, Excel and PowerPoint

Interested candidates, please create your profile and apply directly via:

https://portal.careers.hsbc.com/careers?location=Macau

OUR BENEFITS

We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:

• Pension Fund

• Medical insurance covering dependents and wellness

• 18 days and above Annual leave

• Bank holidays

• Birthday leave, Festival early leave, Parental leave, Examination leave etc.

• Preferential Banking Offers

• Employee Education Benefits Program

• Learning programs & Development Opportunities

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Please scan the QR code for our career opportunities and applications:

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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HSBC Life (International) Limited – Macau Branch

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life

職位空缺 JOB OPENINGS:

Wealth Planning Specialist - HSBC Life, Macau 澳門滙豐保險 - 財富策劃顧問

Job Roles & Responsibilities:

• Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled

  為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求

• Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.

  透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會

• Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer

  以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介

• Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency

  管理客戶的保險組合，以確保最高的客戶滿意度和可持續性

• Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions

  觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案

• Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned

  與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略

• Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers

  與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案

• Promoting and enhancing the brand and image of HSBC Life and the Bank

  促進和提升滙豐保險和銀行的品牌和形象

• Ensure that the service delivered by various branches are being benchmarked and are of top quality

  確保對各分行提供的服務進行基準測試，並達到最高質量

Qualifications and Requirements:

• University Degree Holder

  大學學位持有人或同等學歷

• Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred

  持有有效保險中介人資格考試卷一、三 和 五

• Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries

  有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗

• Knowledge in Life Insurance Products is preferred

  對人壽保險產品有透徹的了解

• Strong coaching skills and strong business acumen

  敏銳的商業洞察力及有能力輔導團隊

• Solid knowledge in driving and implementing business strategy

  有能力幫助推動與實施企業戰略

• Strong proficiency in Microsoft Office

  熟悉Microsoft Office之操作如EXCEL、WORD等

• Excellent Communications and Interpersonal Skills

  工作主動，具有良好的溝通能力、創新思維，及團隊協作意識

• Fluent in English, Cantonese and Mandarin

  具流利的廣東話、普通話、英文語言能力

• Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.

  具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問

• To be considered for this role, the relevant rights to work in Macau

  要被考慮這個職位，相關人士必須為有權利於澳門工作。

Assistant Manager, Operations and Customer Service - HSBC Life, Macau

Principal responsibilities:

• Assist manager in maintaining a smooth, effective and efficient daily operations of the department

• Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claims

• Handle enquiries and provide services to customers at service counter and hotline

• Assist timely filing to regulators

• Manage projects and initiatives, ensuring timely completion and alignment with company goals.

• Communicate project status and updates to stakeholders regularly

• Ensure timely delivery of quality services by meeting departmental benchmarks

• Perform other duties periodically assigned by supervisors in order to meet operational and other requirements

• Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly

Requirements:

• University degree holder

• Minimum 5 years of working experience in financial institutions and customer service related areas

• Solid knowledge in insurance products

• Effective analytical and problem solving skills

• Excellent communications and interpersonal skills

• Fluent in English, Cantonese and Mandarin

• Computer-literacy

• Self-motivated and able to work independently

To be considered for this role, the relevant rights to work in Macau

要被考慮這個職位，相關人士必須為有權利於澳門工作。

Interested candidates, please apply directly via:

https://portal.careers.hsbc.com/careers?location=Macau

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.

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You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

ANT BANK 螞蟻銀行澳門招聘

公司官網：https://www.antbank.mo

證券投資客服專員

職位描述：

• 按公司要求進行客戶回訪和基本證券諮詢服務，解決客戶諮詢和投訴等客戶服務；維護公司不同渠道對客展示的文件和說明文案。按公司規定流程為客戶辦理開戶、交易、轉倉等線上及線下業務；

• 對接公司日班和夜班客服，維護客服資料文件，對客服進行必要培訓；

• 按照監管和公司規定，對業務進行風控和合規運營；

• 協助部門主管，總結測試案例並進行產品測試；優化功能和解決測試問題；

• 協助部門主管，完成部門制度和流程建設；

• 協助部門完成業務指標；

職位要求：

• 全日制本科以上學歷，金融或相關學科優先；有2年或以上一線客服服務專員經驗；

• 持有香港證監會第一、二類牌照（證券交易）者優先；

• 持有財富管理師（澳門）、特許金融分析師（CFA）、註冊國際投資分析師（CIIA）、註冊財務策劃師（CFP）、專業財富管理師（CFMP）、財富管理師（澳門）（ARWP Macao）、認可財富管理師（澳門）（CRWP Macao）者優先。

產品專家

職位描述：

• 統籌負責銀行整體金融產品全局，產品機會洞見、短中長期產品規劃藍圖、實施路徑、項目節奏計劃到落地執行；

• 統籌負責制定清晰的產品設計原則與標準，包括產品流程、用戶體驗動綫、產品營銷及產品管理，產品端到端全生命周期閉環管理；

• 統籌負責產品策略規劃與管理，基於整體戰略規劃制定產品策略與運營策略；

• 統籌收口管理各類產品需求，協調與銀行前中後台的職能部門，收集和分析用戶需求，結合戰略方向與產品規劃及策略形成有序需求管理，並制定具有創新性與行業領先的產品或功能方案；

• 產品開發協調，收口與研發部門密切合作，協調產品研發進度，負責解決推進過程中的障礙與挑戰；

• 產品優化與改善，收口產品后評估及持續優化管理，持續收集用戶回饋，提出產品的改善方案及解決問題；

• 團隊領導與激勵，帶領產品團隊，保持團隊的專業度、高執行力，建立昂揚熱情的團隊氛圍，貫徹產品願景得以實現。

職位要求：

• 5年以上的銀行或金融科技領域的產品設計與落地經驗，3年以上帶領產品團隊以上的管理經驗；

• 3年以上2C產品設計與實施經驗，熟悉財富產品領域，包括證券、基金、保險，賬戶，APP端或小程序端，等多樣性、多元化產品類型的落地經驗；

• 3年以上獨立承擔產品設計端到端或全生命週期的實施經驗；

• 具備1年以上支付領域或發銀行卡領域的產品設計經驗優先；

• 具備較好的溝通協調能力，善於處理及把控跨部門或多邊生產關係的組織與協調能力；

• 具備較強的行業分析能力，能夠深度挖掘行業價值鏈，從而產出有效的產品解決方案解決用戶痛點問題；對銀行業務或互聯網金融機構的業務模式，商業模式及產品運作模式具備專家級別的洞察與理解；

• 具備較強的全局分析、思考、創新和抗壓能力，良好的溝通協調組織能力和主觀能動性，良好的結構化思維與表達能力，具備抽象總結總結能力；

• 金融、計算機或相關專業的學士或以上學位；

• 優秀的語言溝通能力，流利的中文表達，熟練書寫的繁體或簡體，額外掌握粵語者優先考慮。

兼職客戶體驗服務專員 

職位描述：

• 負責銀行網點的客戶引導、協助及銀行服務宣傳。

• 確保網點客戶體驗，留意設備狀態及現場情況，確保服務持續順暢；

• 其他銀行安排的工作。

職位要求：

• 掌握流利的粵語、普通話，英語聽說能力，具備良好的溝通能力和形象。

• 妥善處理客戶反饋與問題，尋求解決方案。

• 記錄客戶資訊與溝通內容，及時反饋。

• 有銀行相關經驗者優先。

• 工作時間為銀行營業時間。

支付結算和卡業務運營高級專員

工作職責：

• 負責銀行借記卡/貸記卡相關的日常營運管理，包括申卡、製發卡、重控管理、卡管理和維護、卡交易管理、交易核對和對賬、報表處理等。

• 處理與銀行卡相關的爭議和拒付案件，包括代客發起申請、收集並提交證據材料、追蹤處理進度、拒付資金處理和核對。

• 其他支付結算產品的日常運營操作，包括但不限於賬戶、匯款、外匯兌換、信貸融資等業務的日常後台運作、核對和數據統計；

• 負責資金清算、結算、對賬中心各類賬務處理、對賬、差異處理、資金管理等工作；

• 協助制定支付結算業務相關流程，完善系統能力建設，持續優化和自動化。負責有關開發需求提交、系統功能測試、上線運行及驗證完善等；

• 其他銀行安排的工作

職位要求：

• 全日制本科或以上學歷，會計、財務管理專業優先；

• 5年以上金融機構運營管理、支付清算、卡業務相關工作經驗。熟悉卡組（如銀聯、Visa、Mastercard）規則，熟悉發卡、卡交易管理、拒付退款等後台運作和辦理流程；

• 注重細節、嚴謹負責，有較強的風險意識和合規意識；

• 具備良好的學習、溝通能力及推動解決問題的能力，善於團隊協調，自驅、樂觀，抗壓性強。具備較強的獨立工作能力，能夠在快速的業務變化中開展工作，並且取得結果。

• 擅長數據統計和分析；

網點綜合服務高級專員

工作職責：

• 負責銀行網點的日常營運，包括但不限於賬戶審核、現金管理、交易管理、匯款、投資理財、支付、重控管理、賬目核對、營運穩定性及客戶體驗、設備狀態監控及異常相應，確保服務持續順暢；

• 通過線上、線下方式為客戶提供開戶及綜合金融服務支持，解答客戶疑問，協調解決網點營運中的突發問題，處理和解決客戶投訴與反饋，聯動業產研優化客戶體驗，提升客戶滿意度；

• 協助制定和持續優化相關營運操作流程，規範客戶服務標準流程和指引；

• 持續優化系統能力，負責有關開發和優化需求提交、系統功能測試、上線運行及驗證完善等；

• 其他銀行安排的工作。

職位要求：

• 本科及以上學歷，金融科技、計算機科學、數據科學等相關專業優先；

• 5年以上銀行網點和對客服務管理經驗，熟悉銀行各項業務流程和運營規範；

• 掌握流利的粵語、普通話，英語聽說讀寫能力，具備優秀的溝通協調能力和問題解決能力，能及時妥善處理各類突發事件；

• 善於團隊協調，自驅、激情、樂觀，抗壓性強。具備較強的獨立工作能力，能夠在快速的業務變化中開展工作，並且取得結果。

資金清結算級專員

工作職責：

• 負責企業和個人銀行賬戶資料審查、賬戶開立及階段性賬戶檢查、賬戶變更、銷戶等賬戶全生命週期管理；

• 負責信貸融資業務的客戶准入檢查、信貸系統操作；

• 通過線上、線下方式為客戶提供開戶及綜合金融服務支持，協助客戶辦理業務，洞察客戶需求，並推動落實客戶體驗和產品流程優化；

• 負責AI技術在客KYC場景的落地、AI知識庫運營、數據清洗和標註、AI模型訓練和優化迭代，保障智能營運的準確率和高效性；

• 協助制定營運操作流程與規範，推動營運平台能力建設，完成相關測試驗收；

• 其他銀行安排的工作。

職位要求：

• 本科及以上學歷，金融科技、計算機科學、數據科學等相關專業優先；

• 2-3年銀行業金融機構運營管理部相關工作經驗，熟悉銀行賬戶管理、貸款業務運行流程，熟悉合規反洗錢相關法律法規要求；

• 善於團隊協調，自驅、樂觀，抗壓性強、勇於創新。具備良好的學習、溝通及推動解決問題的能力，能夠在快速的業務變化中開展工作，並且取得結果。

• 良好的廣東話、普通話及英語表達能力。

營運專家

工作職責：

• 負責企業及個人客戶的準入審核、階段性賬戶檢查、賬戶變更、銷戶等；

• 通過線上與線下方式提供開戶及綜合金融服務支持，結合客戶需求開展精准營銷，助力業務目標的達成；

• 制定業務操作流程及管理制度，持續優化業務規則、標準和流程；

• 主導AI技術在KYC審核場景中的應用落地、AI知識庫運營、數據清洗與標註、AI模型的訓練與優化迭代，並監測及提升日常營運質量，保障智能營運的準確性與高效性；

• 主動挖掘營運流程中其他可AI賦能的場景，跟蹤全球AI技術前沿，提出創新應用思路並推動實施落地；

• 負責營運數據治理與全景視圖的搭建，通過多維度數據分析挖掘業務痛點，輸出可行性強的效能提升方案；

• 完成其他銀行安排的相關工作任務。

職位要求：

• 本科及以上學歷，金融科技、計算機科學、數據科學、統計學等相關專業優先；

• 5年以上金融科技領域相關經驗，熟練掌握數據分析工具及機器學習框架，有AI模型應用、數據分析及金融領域AI實施經驗者優先；

• 對數據敏感，具備良好的邏輯思維能力，能從業務場景中提煉模型優化需求，並解決問題；

• 具備強烈的創新意識與解決複雜問題的能力，樂於探索新技術在業務場景中的應用落地；高度關注全球AI技術發展趨勢，具備持續學習的好奇心；

• 善於團隊協調，具備自驅力，工作充滿激情與樂觀精神；抗壓能力強，具備較強的獨立工作能力，能夠在快速變化的業務環境中取得結果。

系統運維工程師

工作職責：

• 負責銀行應用的故障發現、故障應急、演練等技術風險領域的功能研發；

• 負責銀行變更的技術風險，對所有技術風險故障管理負責；

• 參與銀行重大項目和產品的設計過程，對技術風險領域進行評審和分析；

• 負責技術風險平台應用架構設計和系統實施，使系統體系化並具有前瞻性，能快速發現業務風險和及時管控；

• 參與大型項目的系統分析設計及核心模塊研發，協助完成系統Code Review的任務，確保相關代碼的有效性和正確性，並能夠通過Code Review提供相關性能以及安全的建議。

職位要求：

• 5年以上的大規模集群實戰運維經驗，熟悉軟件開發和系統架構，掌握至少一門編程語言，C/C++或者Java優先 ，具有開源項目開發經驗者優先；

• 系統工程能力扎實過硬，深入了解系統（linux）及上下游鏈路服務（網絡/io等），具有很強技術敏感度和故障排查經驗，並能進行技術方案的整合；

• 熟悉服務管理、單元部署、自動擴容等運維系統建設，對成本控制和效能提升有深刻的理解和實踐；

• 具有良好的團隊協作、溝通能力，樂於分享，良好的客戶服務意識；

• 具有大規模集群調度和架構設計經驗優先；

• 具有 hadoop/spark/Flink/storm/elasticsearch/kafka等分布式計算系統及消息隊列系統開發/運維經驗者優先 。

金融科技合規專家

工作職責：

• 負責銀行科技風險相關管理工作，參與業務和系統架構設計，為IT架構升級、應用系統、新產品研發提供相關咨詢建議並提供合規性解決方案；

• 跟蹤和解讀國內外金融科技領域相關的監管政策、規范和標准，推動科技風險管理及科技治理健康、持續、規范發展並發揮相關科技合規影響力；

• 前瞻性考慮、規劃、研究並分析未來可能出現的技術性合規風險及問題，並提出適合滿足銀行未來發展的相關建議。

職位要求：

• 大學本科及以上學歷，信息科技或法律專業背景；

• 五年以上IT架構、IT審計相關經驗，對IT架構及安全管控方面有較好的基礎；

• 熟悉港澳金融業務及金融科技監管要求，以及境外銀行IT架構部署及安全管控實踐，對科技尤其是金融科技監管領域有前瞻性的認知；

• 了解區塊鏈、IOT、人工智能及大數據風控相關領域的前沿技術及科技合規實踐；

• 工作細致，責任心強，能夠積極面對工作過程中遇到的各種壓力及挑戰。

銀行卡業務運營專家

工作職責：

• 協助銀行卡發卡流程的管理，包括申請審核、制卡發放、客戶激活等；

• 參與優化操作標準並確保符合澳門金管局監管要求；

• 策劃營銷活動（如聯名卡推廣、新客戶禮遇），結合大灣區跨境場景設計差異化發卡方案；

• 分析澳門及周邊市場數據，追蹤同業競品動態，提出策略調整建議；

• 分析發卡轉化率、客戶畫像及活躍度，設計A/B測試以提升發卡效率；

• 定期編制營運報告，向管理層彙報關鍵指標及業務洞察；

• 協調技術部門優化發卡系統功能，推動數位化流程升級；

• 協助處理客戶投訴與異常個案，確保符合反洗錢（AML）及個人資料保護法規。

職位要求：

• 本科及以上學歷，主修金融、市場營銷或數據分析相關領域優先；

• 5年以上銀行卡業務經驗，熟悉澳門本地發卡生態和主流卡組織的規則；

• 有銀行卡收單業務及大型項目管理經驗者優先；

• 精通數據分析工具（如：Excel/SQL，Tableau/Power BI優先），具備風險建模基礎能力；

• 熟悉澳門《金融體系法律制度》及跨境金融監管框架（如大灣區數據流通規範）；

• 具備跨部門協調能力，曾主導技術與業務端協作項目者優先；

• 具備抗壓性與危機處理經驗，能高效應對突發客訴與監管檢查；

• 精通粵語及普通話，具備優秀的英語書面溝通能力，能高效處理跨境業務相關文件。

市場策劃專員

工作職責：

• 策劃符合年輕用戶偏好的創新營銷活動，從方案設計到落地全程跟進；

• 同時處理多個活動細節，包括規則設置、用戶權益發放及客服對接，確保多任務有序推進；

• 獨立完成線上活動設計與配置，根據數據（如轉化率、用戶畫像）優化活動方案；

• 跟踪活動ROI、用戶參與度等數據，輸出複盤報告幷提出迭代建議；

• 研究年輕群體消費習慣，挖掘互聯網銀行使用場景，提出長期運營策略；

• 熟悉澳門金管局相關監管要求，確保運營活動合規；

• 協調各部門優化系統功能，推動數位化流程升級；

• 協助處理客戶投訴與異常個案，確保符合反洗錢（AML）及個人資料保護法規。

職位要求：

• 本科及以上學歷，主修金融、市場營銷或數據分析相關領域優先；

• 2年以上活動運營/市場營銷經驗，有金融科技、電子錢包、支付行業背景優先；

• 有行業運營經驗者，尤其是熟悉電子錢包産品邏輯及合規要求，有爆款活動案列或社交媒體運營經驗者優先；

• 精通數據分析工具（如：Excel/SQL，Tableau/Power BI優先），具備風險建模基礎能力；

• 熟悉澳門《金融體系法律制度》及跨境金融監管框架（如大灣區數據流通規範）；

• 具備跨部門協調能力，曾主導技術與業務端協作項目者優先；

• 具備抗壓性與危機處理經驗，能高效應對突發客訴與監管檢查；

• 流利粵語及普通話，英文書面溝通能力佳（需處理跨境業務文件）；

• 精通粵語俚語諧音梗，能快速結合本地熱點創作傳播文案；

• 熟練運用內地網絡熱詞，撰寫符合不同渠道調性的推廣內容。

網絡安全專員

工作職責：

• 負責澳門銀行安全規範制定、安全評估、安全方案設計、代碼審計、安全測試、漏洞應急響應等工作。具體工作方向包括但不限於Web應用安全、客戶端安全、主機系統安全、網絡安全、攻擊檢測與防禦、紅藍演練等；

• 負責澳門銀行安全攻防新技術研究和業界趨勢跟進。

職位要求：

• 具備5年以上網絡安全工作經驗，大型互聯網、運營商、金融行業背景優先；

• 具備CISSP、CCIE Security等專業資格、有安全工具、平台的開發經驗者優先；

• 在Web應用安全、移動APP安全、主機系統安全、網絡安全、攻擊檢測與防禦至少一方面有較深入的研究和實踐

• 熟悉web應用與業務的漏洞挖掘，滲透測試，代碼審計及安全解決方案；

• 熟悉移動OS的安全機制和移動應用的結構，掌握客戶端常見的安全漏洞以及解決方案；

• 熟悉app的安全測試、漏洞挖掘；或者，熟悉系統和網絡相關安全配置和加固方案，熟悉容器、虛擬化、linux內核等系統底層安全機制等；

• 熟悉APT攻擊、黑灰產攻擊、入侵手法，對攻擊檢測規則/模型有一定研究；

• 熟悉Go、Java、C、Object-C、Python中的一種或多種編程語言；

• 掌握整體安全框架，深入理解網絡安全，熟悉網絡虛擬化技術及網絡虛擬化安全優先；

• 熟悉信息系統安全等級保護相關規範、雲計算技術安全相關應用規範，有雲平台安全、合規改造經驗優先；

• 熟悉密碼法和各類加解密技術，有國密相關研發適配經驗優先。

財務經理

工作職責：

• 負責銀行日常財務管理及各項財務工作，包括但不限於預算規劃管理、財務預測分析、財務報表、財務核算審計等；

• 為銀行重大業務方向策略的製定和執行提供財務支持，按照銀行戰略制定財務規劃，支持其他業務部門的相關工作；

• 監控銀行資金情況並提供專業財務建議，優化資金配置以及流動性風險管理，確保資金投資收益最大化；

• 對接外部審計、監管等機構，配合相關工作維護良好關係。

• 對內準備銀行董事會及控股股東所需的銀行財務管理相關資料

職位要求：

• 大學或以上學歷，財務會計、金融經濟及相關專業，持有ACCA/CPA/CFA/FRM等相關專業資格者優先考慮；

• 10年或以上銀行業財務相關工作經驗，其中包括團隊管理經驗；

• 熟悉澳門財務相關政策法規，對金融經濟、銀行業務發展方向有一定了解；

• 具備良好的中、英文語言能力；

• 具備較強的分析、問題解決能力，出色的對外及跨部門溝通能力；

• 具備團隊精神、為人積極主動、處事認真細心並有責任感、事業心及抗壓能力。

信貸風控專員

工作職責：

• 分析個人業務或小微業務金融數據，開發和維護信貸模型，制定相應的風險管理方案或審批策略；

• 與業務部門密切合作，提供風險評估支持，優化決策過程；

• 監控風險指標，結合行業動向及時識別風險趨勢和潛在問題；

• 完成風險管理分析報告，匯報風險狀況和改進措施。

職位要求：

• 本科及以上學歷，數學、統計學、金融工程、計算機科學或相關專業；

• 3年以上的數據分析或風控經驗，具備金融行業背景者優先；

• 至少熟練一種數據分析相關軟件，如Python、SQL 、SAS等；

• 出色的邏輯思維能力和較强的責任心。

應聘方式：

有意應聘者請將個人履歷電郵至：antbankmo-hr@antbank.mo

Well Link Bank 立橋銀行澳門招聘

立橋銀行股份有限公司（以下簡稱“立橋銀行”) 成立於1996年，是澳門的一家全牌照商業銀行。

立橋銀行不斷強化科技引領及全方位服務客戶的能力，充分運用金融科技，發揮特色金融及專業服務優勢，佈局金融生態，深耕中小客戶以及個人消費領域經營，做普惠金融的踐行者，為廣大客戶提供更高效便捷的銀行服務體驗，滿足澳門社會全方位的服務需求。

立橋銀行秉持橋樑精神，致力於成為客戶通往成功的橋樑，服務澳門社會個人與企業，與澳門社會互利共贏。

公司官網：https://www.wlbank.com.mo/

1. 基金業務籌建負責人

職責定位：

作為立橋銀行基金業務0到1的開拓者，主導籌建銀行的基金板塊業務，負責基金產品設計、管道拓展、風險管理及團隊建設，助力銀行在澳門國際金融市場構建差異化基金業務競爭力，推動銀行國際化戰略落地。

職位描述：

1. 業務板塊搭建與戰略規劃

• 主導基金板塊從架構設計到運營落地的全流程建設，制定中長期基金業務發展戰略，明確市場定位與產品矩陣；

• 對接澳門金融監管機構，確保基金業務合規准入，搭建符合國際標準的風控與運營體系。

2. 產品與市場拓展

• 設計多元化基金產品（如貨幣市場基金、債券基金、主題型基金等），滿足境內外高淨值客戶需求；

• 拓展基金銷售管道，包括銀行網點機構及、協力廠商國際合作夥伴，推動基金規模持續增長。

3. 團隊與資源整合

• 組建專業基金團隊（投研、銷售、運營、合規等），建立人才培養與激勵機制；

• 整合銀行內外部資源，聯動公司業務、零售業務等條線，打造基金業務生態。

任職要求：

1. 資質背景

• 金融、經濟等相關專業本科及以上學歷，持有CFA、FRM或基金從業資格等證書優先；

• 8年以上金融行業經驗，其中5年以上基金領域管理經驗，具備從零搭建基金業務線的成功案例者優先。

2. 能力素養

• 具備市場洞察力與產品創新能力，能快速捕捉基金市場需求；

• 優秀的團隊管理與資源整合能力，能推動跨部門協作及外部夥伴關係建立；

• 英語、粵語熟練者優先。

2. 基金經理

職責定位：

參與基金部門籌建工作，制定部門發展規劃、組織架構及核心業務流程，搭建“研究-投資-產品”全鏈條運作體系。負責基金產品從0到1的全生命週期管理，涵蓋市場調研、需求分析、產品定位，聚焦跨境金融、多幣種投資等特色方向設計產品方案。構建全球大類資產投資分析框架，主導投資策略制定與執行，篩選優質底層資產，把控投資組合風險與收益平衡。

職位描述：

• 負責具體基金產品的日常投資操盤，依據產品投資策略與風險偏好，執行股票、債券、跨境多幣種資產等標的的買入、賣出操作，確保投資指令精准落地；

• 即時跟蹤全球資本市場動態、宏觀經濟資料及行業政策變化，結合投研團隊分析報告，動態調整投資組合持倉結構，平衡組合收益與風險，達成產品業績目標；

• 嚴格遵守澳門金融管理局監管規定及公司風控要求，把控投資集中度、流動性等核心風險指標，確保操盤過程合規，每日記錄投資操作日誌並定期提交業績報告；

• 與投研團隊緊密聯動，回饋市場一線交易資訊，參與投資策略優化討論；同時向產品、運營部門同步持倉變動，保障基金淨值核算、資訊披露等工作高效銜接；

• 持續複盤交易業績，分析操作偏差與市場機會，積累不同市場環境下的操盤經驗，提升組合收益穩定性與風險控制能力。

任職要求：

• 本科及以上學歷，金融、投資、經濟等相關專業，持有CFA、FRM等專業資格證書者優先；

• 5年以上金融市場投資操盤經驗，其中3年以上公募、私募或銀行自營部門的基金/組合實際操盤經歷，熟悉股票、債券等多類資產交易規則；

• 理解資本市場特性，熟悉相關監管要求，對多幣種資產定價、匯率風險對沖有實操經驗，能獨立應對市場波動並調整操盤策略；

• 熟練使用Bloomberg、Wind等金融終端及交易系統，具備敏銳的市場判斷力、快速決策能力與風險把控意識；

• 能以英語作為工作語言，具備粵語溝通能力更佳；工作嚴謹細緻，抗壓能力強，可適應市場波動下的高效工作節奏。

3. 代銷基金項目經理

職位描述：

• 開展代銷基金市場調研，分析競品動態與客戶需求，負責代銷基金合作項目全生命週期管理，從合作方篩選、商務洽談、協定簽訂到專案落地執行的全流程統籌；

• 制定專案整體規劃與詳細進度計畫並執行，明確關鍵里程碑，確保項目按時、按質、按預算完成；

• 搭建項目風險防控體系，識別合作方資質、產品合規性、市場波動等潛在風險，制定應對策略並及時處置；

• 作為專案核心協調人，聯動內部產品、運營、零售等部門及外部基金公司，保障資訊暢通，解決專案推進中的各類問題；

• 負責專案預算編制與成本控制，定期開展專案複盤，撰寫進展報告與總結，提煉經驗優化專案管理流程；

• 持續監控代銷產品業績表現與市場回饋，分析銷售資料，提出產品優化或反覆運算建議，提升客戶持有體驗；

• 確保代銷產品全流程符合澳門金融監管要求及公司合規政策，配合完成產品資訊披露與合規檢查工作。

任職要求：

• 本科及以上學歷，金融、經濟、項目管理等相關專業；

• 熟悉各類基金產品特性（含ETF聯接、QDII等）及風險等級劃分；

• 4年以上金融行業經驗，其中3年以上銀行、基金公司或協力廠商理財機構的基金產品管理經驗；

• 具備商務談判能力與跨部門協作能力，能有效整合內外部資源推動專案落地；

• 熟悉金融市場及客戶需求，具備較強的合規意識與問題解決能力，能適應多工並行的工作節奏。

4. 分行副經理

職位描述：

• 按照銀行規定，做好現金倉庫及櫃員的管理和操作規範；

• 協助分行行長管理及監督分行的日常運營工作；

• 負責培訓新入職分行員工，及協助推廣相關分行營銷活動；

• 保持及提升與澳門監管機構及商業夥伴的良好關係；

• 協助完成分行行長分配之其他分行相關工作。

任職要求：

• 3年或以上零售銀行和分行業務經驗；

• 有2年或以上櫃員工作經驗優先考慮；

• 熟悉銀行零售業務各項流程及操作規範；

• 誠信正直，有良好的職業操守，較強的責任心與風控合規意識；

• 主動、獨立及能承受工作壓力；

• 過往經驗較少者可先考慮為營運主任崗位。

5. 資金部- 交易員

職位描述：

• 負責銀行每日資金頭寸管理，確保資金流動性充足並符合監管要求

• 進行同業拆借、回購協議、央行工具等市場資金調度操作

• 管理短期資金投資組合，優化資金使用效率及收益

• 執行利率及外匯市場相關交易，如即期、掉期或遠期合約

• 定期監控市場利率變化，分析流動性風險與資金成本走勢

• 與內部業務單位協調資金需求，制定靈活有效的資金調配方案

• 撰寫資金市場分析報告，向管理層提供決策建議

任職要求：

• 大學本科及以上學歷，主修經濟、金融、財務、數學等相關專業優先；

• 3年以上貨幣市場、金融同業、債券投資或承銷相關工作經驗；

• 具備銀行、證券、基金等行業背景知識，持有相關專業資格證書（如CFA、FRM等）者優先；

• 維護同業客戶關係，協同完成業務拓展目標；

• 熟悉債券交易、貨幣市場運作及資產託管相關法律法規；

• 具備紮實的數據分析能力、風險定價能力及市場敏感度；

• ⁠熟練使用 Bloomberg、Reuters、Excel 等金融交易與分析工具。

6. 分行 - 分行高級客戶經理 / 客戶經理

職位描述：

• 負責開發客戶資源，管理與維護客戶關係，深度拓展潛在行銷機會，制定行銷方案，提供符合客戶需求的產品及服務方案；

• 負責收集市場訊息，進行客戶分層管理，維護提升存量客戶貢獻度；

• 完成各項業務或產品銷售任務，及時回饋市場銷售資訊。

• 協助完成分行行長分配之其他分行相關工作。

任職要求：

• 具有3年及以上金融行業從業經驗；

• 熟悉宏觀經濟形勢、金融方針政策等，熟悉銀行業務和工作流程；

• 具有較強的行銷能力，勇於接受挑戰；具有一定文字綜合能力、風險識別能力、團隊協作能力和問題解決能力，誠實守信，具有良好的職業道德；

• 具備一定的社會關係、客戶資源和市場資源，市場拓展能力及目標執行能力；

• 過往經驗較弱者可先考慮為分行初級客戶經理。

• 持有澳門保險銷售牌照人士優先。

7. 零售銀行部-產品經理（證券）

職位描述：

• 負責證券交易及孖展相關的全流程操作管理、合規風險管控、問題識別及解決。

任職要求：

• 持有證券從業資格證書、CFA（特許金融分析師）、PMP（項目管理專業人士資格認證）等相關證書者優先考慮。這些證書是專業能力與知識體系的有力證明；

• 精通證券市場各類業務規則與產品知識，熟悉股票、基金、債券等金融工具的運作機制，瞭解證券交易系統架構與技術實現；

• 具備創新思維，敢於突破傳統，在產品設計與業務流程優化中提出創新性解決方案，適應快速變化的金融市場環境；

• 有較強的風險意識，在產品設計與管理過程中，能夠充分識別、評估與控制風險，確保產品合規運營；

• 工作積極主動，具有較強的責任心與執行力，能夠在高壓環境下保持高效工作狀態，按時完成各項工作任務；

• 良好的溝通協調能力，能夠與研發、運營、市場、風控等多部門團隊成員進行高效溝通，協調各方利益，推動產品全流程運作。

8. 零售銀行部-產品經理（信用卡）

職位描述：

• 負責信用卡從進件到審批到售後的全流程操作管理、合規風險管控、問題識別及解。

任職要求：

• 擁有至少 1 年專注於信用卡產品領域。過往經驗可使其快速上手，熟悉業務流程與市場特性；

• 深入掌握信用卡業務全流程，包括信用卡產品設計、風險管理、市場營銷等方面知識，熟悉信用卡行業監管政策與法規；

• 數據分析能力強，能通過數據評估產品效果，為產品優化提供支持；

• 有較強的風險意識，在產品設計與管理過程中，能夠充分識別、評估與控制風險，確保產品合規運營；

• 工作積極主動，具有較強的責任心與執行力，能夠在高壓環境下保持高效工作狀態，按時完成各項工作任務；

• 良好的溝通協調能力，能夠與研發、運營、市場、風控等多部門團隊成員進行高效溝通，協調各方利益，推動產品全流程運。

9. 風險管理部 - 高級經理

職位描述：

• 根據監管政策、經濟/行業變化、前線單位意見結合本行實際情況及時、統籌制定、修訂相關授信管理政策及指引，進行政策培訓工作，並密切監控政策的執行；

• 負責信貸審查並形成獨立信貸審查報告，對客戶或項目進行整體風險控制；

• 進行市場、行業調研，提供行業分析報告，提出行業授信風險管理建議。

任職要求：

• 具5年以上銀行風險管理或信用審批工作經驗，具銀行投資風險、內控管理等經驗者優先；

• 熟悉本澳信貸市場和相關條例；熟悉個人信貸、公司貸款相關產品及業務流程；

• 具較強的數據分析、市場分析、文字表達及報告撰寫能力；

• 具經濟、金融、財務、法律等相關學歷背景者優先考慮；精通英文、普通話及粵語。

10. 內審部 – 總監

職位描述：

• 負責銀行內部審計工作規章制度和各項管理辦法的制定及實施；

• 負責銀行年度審計、調查任務設計、制定內部審計方案，開展非現場和現場審計工作，確保內部審計、調查和檢查工作的完整性、及時性、客觀性和準確性；

• 負責對內部控制狀況進行內部控制綜合評價工作；

• 對內審各項資料文檔進行管理，注意保密性；

• 完成上級交辦的其他相關工作。

任職要求：

• 本科及以上學歷，具會計、審計、金融、法律等專業背景優先；

• 具金融行業從業相關經驗10年或以上；

• 具備優秀的邏輯分析能力、文字表達能力、溝通組織協調能力、團隊管理能力；

• 具有企業風險管理、內部控制相關資質者，銀行內審工作從業經驗者優先；

• 工作作風嚴謹、正直、誠實、客觀公正、細緻；

11. 會計財務部 - 財務文員

職位描述：

• 編制澳門金融管理局要求的各類監管報表；

• 處理總行和各分行的賬單和付款工作；

• 每日核對銀行調節表，並跟進仍未出賬的項目。

任職要求：

• 大學本科或以上學歷，具有財務會計、金融經濟等相關專業；

• 具有1-3年相關工作經驗；

• 具有銀行會計經驗優先。

12. 分行 - 分行櫃員 / 高級櫃員

職位描述：

• 處理現金提存, 外幣等交易服務；

• 處理個人客戶開戶業務和結算業務；

• 遵照有關法則章程處理分行日常之運作，包括處理客戶之查詢；

• 向客戶推介銀行產品；

• 協助完成分行行長分配之其他分行相關工作。

任職要求：

• 大學本科或以上, 歡迎應屆畢業生；金融、財務、工商管理等相關專業優先考慮；

• 有銀行或者金融機構工作經驗者優先考慮；具對銀行運作及金融產品有基本認識；

• 誠實可靠，工作細心，有銀行工作經驗優先；

• 具備良好英文、粵語、普通話溝通、書寫能力及溝通技巧；

• 良好電腦操作技能及文書處理能力 (包括 Excel, Word) 。

13. 分行 - 分行行長

職位描述：

• 根據總行以及分行業務發展需要，制訂分行年度市場開拓的計劃；

• 根據銀行政策的變化明確市場開拓努力方向，帶領分行內部員工採取多種措施完成銀行的市場拓展任務；

• 全面負責分行內部員工及各項工作事務的開展及管理，確保任務指標的完成；

• 配合及協助總行提出的其他工作要求。

任職要求：

• 8年或以上銀行業的相關工作經驗；具備較豐富的分行中層或管理經驗，3年或以上銀行市場行銷經驗；

• 具有良好的市場拓展能力、組織管理能力和溝通協調能力；

• 具備一定的社會關係、客戶資源和市場資源，市場拓展能力及目標執行能力；

• 具備出色的領導管理才能和良好的金融業管理理念，熟悉先進的管理模式；

• 過往經驗較弱者可先考慮為分行副行長。

14. 中高級項目工程師

職位描述：

• 負責銀行重要業務系統的專案管理與執行；

• 與業務部門協作，分析需求並制定技術方案；

• 監控專案項目進度，確保按時交付並符合質量標準，對使用率負責；

• 推動系統優化與創新，提升業務效率。

任職要求：

• 具備銀行系統的實際專案經驗優先；

• 熟悉系統開發流程，具備良好的需求分析與問題解決能力；

• 能適應澳門與珠海兩地工作，具跨地域協作能力；

• 具備創新思維，溝通能力強，樂於學習新技術，工作細緻且責任心強。

15. 營運部經理/高級經理 - 分行管理

職位描述：

• 擔任總行與分行之間的營運橋樑，制定總行營運政策、制度、流程及標準並推動分行落實；

• 督導多間分行的日常營運，包括業務操作規範、現金管理、帳務處理、合規操作及營運風險控制等；

• 針對分行營運問題提供專業支援與改善建議，定期進行巡查與營運審核；

• 制定並執行分行營運團隊的培訓策略，強化前線員工的專業能力與服務質素；

• 參與總行層級的營運流程優化及系統改善項目，提升整體營運效率；

• 協助推動分行績效評估及營運指標管理。

任職要求：

• 擁有5年或以上銀行營運經驗，其中至少2年曾於總行營運相關部門任職；

• 熟悉零售銀行分行的日常營運流程、風險控制及服務標準；

• 具備管理分行營運團隊或提供營運督導的實戰經驗；

• 有能力設計及執行分行營運培訓計劃，並能有效提升團隊整體表現；

• 具良好溝通技巧及跨部門協調能力，能應對多項工作壓力與挑戰；

• 中英文書寫及口語流利，能獨立撰寫營運指引、報告及內部通告。

16. 零售銀行部- 產品經理（保險顧問）

職位描述：

• 向銀行客戶提供專業的保險產品建議，包括人壽、健康、儲蓄及投資型保險；

• 協助推動分行之銀保業務發展，並與保險公司代表緊密合作；

• 瞭解銀保管道合作模式，推動行員對相關產品的認識與銷售支援；

• 參與客戶理財需求分析，為客戶制定合適的保險配置建議；

• 協助策劃並執行保險產品推廣活動、培訓及客戶講座；

• 定期檢視及追蹤保險銷售績效，確保達成業績目標。

  熟悉保費融資的業務申請及設立

任職要求：

• 擁有2年以上銀行保險（銀保管道）相關工作經驗；

• 熟悉銀保合作模式、產品推廣流程及合規要求；

• 具備良好溝通技巧與銷售能力，能獨立處理客戶查詢及跟進；

• 有銀行分行或保險仲介人經驗者優先考慮；

• 須持有有效的保險仲介人牌照（IIQE：Paper 1、2、3）；

• 積極主動，具客戶導向及團隊合作精神。

申請方式：

有意者請將個人履歷及期望薪資以電郵方式發送至：recruit@wlbank.com.mo

（郵件標題請註明申請職位及個人姓名）

比亞迪（澳門）有限公司招聘

比亞迪是一家致力於 “用技術創新，滿足人們對美好生活的嚮往“ 的高新技術企業。比亞迪成立於 1995 年 2 月，經過 30 多年的高速發展，已在全球設立 30 多個工業園，實現全球六大洲的戰略佈局。

比亞迪業務佈局涵蓋電子、汽車、新能源和軌道交通等領域，並在這些領域發揮著舉足輕重的作用，從能源的獲取、存儲，再到應用，全方位構建零排放的新能源整體解決方案，比亞迪是香港和深圳上市公司，營業額和總市值均超過千億元。

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銷售總監 / 運營總監 / 銷售經理（新能源汽車）

崗位描述：

• 能代表公司與政府部門、大客戶，供應商，經銷商，媒體等對接工作。

• 制定銷售目標，落實行銷方案，協助經銷商完成銷售目標。

• 協助總經理管理團隊及處理公司交代其他事宜。

崗位要求：

• 形象佳，口才好，思維敏捷，有責任心。

• 本科（含）以上學歷，須有帶領團隊（5人以上）五年以上工作經驗（奢侈品行業從業經驗者亦可考慮）。

• 市場營銷或工商管理或汽車相關專業優先，有汽車行業銷售及管理經驗優先。

• 熟練國語/廣東話/英語，英語須流利。

• 能接受短期（2周以內）海內外出差。

• 持澳門身份證（必須）。

備註：

• 工作地點：澳門光輝集團商業中心及外出工作。

• 每週工作五天，中午1小時休息。

• 公眾假期，世界500強企業，正規/守法。

• 薪資從優，全面免費培訓，享受購車優惠價。

申請方式：

有意者，請將簡歷發至 claireliu618@gmail.com 或致電 +853 2845 3747 劉小姐

收到簡歷後如符合要求，一般會5個工作天內通知面試。

Vang Iek Group 宏益集團招聘

宏益集團於 1935 年創辦，紮根澳門超過90載的綜合型企業集團，現時主要業務集汽車銷售、零件銷售、汽車維修、汽車租賃、醫療化驗服務及旅遊業務等多個範疇的企業集團。

集團旗下代理品牌包括：MAZDA萬事得、Hyundai現代、Jaguar捷豹及Land Rover路虎、Lynk & Co領克汽車及GAC MOTOR廣汽澳門區經銷商。

了解更多：http://www.vangiek.com/

財務部副經理 (Financial Assistant Manager)

薪金：面議

工作內容：

• 負責帶領集團財務部處理日常運營與部門團隊的管理及建設；

• 熟悉全盤會計賬目、安排公司現金流、監察應收及應付賬款相關工作；

• 監督公司日常會計核算、財務報表編制及財務結算工作；

• 處理集團各公司的會計系統月結及年結、為會計師提供協助以申報所得補充稅。

• 集團的財務分析及制訂預算等 ；

• 完成上級交辦的工作。

工作要求：

• 持有澳門居民身份證；

• 本科或以上學歷，主修會計學、財務等相關專業；

• 具2年以上會計工作經驗，如有財務主管或類似管理崗位的經驗優先；

• 具有LCCI高級或同級證書等專業資格者優先；

• 熟悉Microsoft Word、 Excel等辦公軟件的應用；

• 工作嚴謹細緻，具備責任心、良好的溝通協調及團隊管理能力。

旅行社 - 旅遊部主任

工作職責：

• 制定旅遊產品銷售策略;

• 統籌車輛調度與行程安排;

• 接聽電話及聯絡客戶，跟進訂單，如機票、酒店預訂等;

• 處理旅行社日常文件等行政事務;

• 完成旅遊局或其他政府機構下發出的調查問卷。

任職要求：

• 大專或以上學歷，具旅行社技術主管專業資格者優先;

• 具有票務(機票)操作等旅行社相關領域工作經驗者優先;

• 熟練掌握Microsoft Word、Excel等辦公軟件，高效處理文書工作

• 具良好溝通技巧，能操流利粵語、普通話及英語，良好中、英文書寫，會基本日文優先;

• 積極主動，責任心強，能獨立處理工作。

售後部行政助理

工作職責：

• 負責汽車售後部日常行政事務及文書工作;

• 負責辦公用品的採購，分發及庫存管理;

• 根據需求與庫存狀況，負責汽車配件訂購、與供應商協調及庫存管理。

• 與維修技師、維修顧問、財務部等部門保持良好溝通，確保信息同步與高效協作。

工作要求：

• 持有高中或以上學歷;

• 有1年或以上行政或售後服務相關工作經驗者優先;

• 熟練操作電腦文書處理及使用Microsoft Office辦公軟件（Word/Excel/PPT） ;

• 具良好的溝通能力，操流利廣東話、普通話及英文優先;

• 細心嚴謹，積極主動，責任心強，具良好的協調能力。

汽車銷售顧問

薪酬待遇：底薪+津貼+佣金（多勞多得,詳情面談）

工作職責：

• 負責汽車銷售業務之營運，達成銷售目標；

• 開發客戶並且了解客戶需求，有效執行各類汽車營銷策略；

• 熟悉汽車相關專業知識，向客戶介紹及專業分析；

• 負責售前業務跟進及售後客戶維繫工作；

任職要求：

• 持澳門居民身份證；

• 持有澳門私家車駕照，能夠熟練駕駛車輛；

• 中學或以上學歷

• 有銷售相關工作經驗優先；

• 懂得基本文書處理；

• 能操流利廣東話、國語及英語者優先考慮；

• 個性主動積極、有責任心、具良好溝通技巧，對汽車有興趣。

申請方式：

有意應徵者可將近照、個人履歷、可到職日期及聯絡方法等電郵至 hr.mo@vangiek.com

申請人所提供的資料絕對保密，並只作招聘用途。如有查詢可致電：2871 7559

CGMO Marketing 澳門招聘

CGMO Marketing —— 讓澳門商戶對接 14 億人的大舞台

我們是美團點評 (Meituan) 及 高德地圖 (Amap) 的港澳地區官方授權合作夥伴。

在這個數字化時代，我們不僅提供推廣方案，更是商戶的「品牌醫生」。憑藉多年對網絡營銷的專業理解，我們協助港澳商戶進駐中國領先 O2O 平台。我們的工作是為無數澳門中小企及大型集團打開通往內地旅客的商機大門，讓「澳門品牌」在大灣區閃耀。

加入我們，你接觸的不僅是銷售，更是引領澳門商戶走向數碼轉型的先行者。

歡迎Click入網站了解更多：https://cgmarketing.com.hk/

若對本公司該職位有興趣者請積極應聘，期待您的加入

業務拓展顧問

職位要求︰

• 歡迎應屆畢業生

• 具1-2年相關工作經驗者優先

• 對港澳美食、旅遊或生活百貨有濃厚興趣者優先

• 有網上營銷、社交平台管理（個人或商業皆可）經驗為佳

• 性格開朗，樂於與人溝通，享受建立人際網絡

• 能獨立執行工作

Job Duties 工作內容︰

• 透過多元化渠道（包括電話、社交平台、行業活動等）開發潛在客戶，尋求合作契機

• 配合公司後勤團隊提供的潛在客戶名單，進行專業拜訪與方案展示

• 了解客戶需求及提供相關服務建議

• 完成定期營銷活動

• 與現有客戶和新客戶建立並保持密切的關係

褔利︰

• 10天年假

• 交通津貼

• 豐厚獎金 (明確的佣金制度，回報與努力成正比)

• 有薪病假

• 五天工作，銀行假期

• 醫療福利

• 特別假期 (生日假、結婚紀念日假、婚假、家庭關懷假等等)

• 良好晉升機會(最快一年內晉升)

• 在職培訓

Working hours 工作時間︰

• 09:30am -18:30pm 週一至週五, (星期六、日公眾假期休息)

申請方式：

*有意者請將個人履歷、聯絡電話電郵至 hr@cgm.hk

AVIT Macau 澳門招聘

AVIT成立於2013年，致力於以專注和認真態度提供專業的視聽系統整合服務，利用業界領先的先進技術建構可靠且具成本效益的AV/IT系統。AVIT擁有業界認證且訓練有素的技術人員及專家，能夠提供從設計到維護的全面視聽解決方案。在業界，我們亦建立了強大的網絡，與全球一流的AV/IT製造商和供應商合作，保證提供滿足您需求的最佳解決方案以及可靠且最先進的視聽產品。

我們充分瞭解客戶的需求，並根據您的要求量身定制合適的解決方案，以卓越的使用者設計體驗超越客戶的期望。

了解更多：http://www.avit.hk

文員

職位詳情：

• 大專程度或以上

• 最少兩年銷售支援/客戶服務經驗

• 處理銷售及相關的文書工作

• 項目進度跟進、協調及對外溝通

技能條件：

• 熟悉中英文電腦及Microsoft Office軟件操作

• 良好溝通能力(包括英語電郵），細心認真及可獨立工作

請將履歷電郵到 hrd@avit.hk

Business Development Assistant

Job Responsibilities:

• To liaise with manufacturers for branding / promotional materials on communication channels and provide support;

• To work closely with teams and suppliers in the execution of marketing activities including development of business collaterals and coordination of product or services promotions;

• To monitor the daily operations or CRM to ensure its efficiency and effectiveness;

• To maintain the accuracy of promotions or CRM database

• To assist Business Development Team in the communication with third parties for any collaboration

• To performs other duties as assigned to meet business needs.

Requirements:

• Degree in marketing, communications or related disciplines;

• Minimum 2 years’ experience in marketing or related experience;.

• Good command of spoken and written Cantonese,English and Mandarin;

• Self-motivated, aggressive and hardworking;

• Proficiency in Microsoft Office

Please email the CV to hrd@avit.hk

系統安裝技術員

職責：

• 負責場地施工及器材安裝

• 按項目經理安排參與有關會議及跟進

• 公司內部及項目持份者之間的溝通

要求：

• 大專或以上程度

• 2年或以上工作經驗，具影音工程經驗者優先考慮

• 中英文能力良好

• 良好溝通，組織能力，能獨立工作

請將履歷電郵到 hrd@avit.hk

MELCO 新濠博亞娛樂有限公司澳門招聘

新濠博亞娛樂有限公司（「新濠」）為一家於亞洲及歐洲區發展、擁有及經營綜合娛樂度假村業務的公司。

2006年12月19日，新濠成功在美國納斯達克證劵市場上市（股票代號：MPEL），集資超過11.4億美元。根據Renaissance Capital以及IPOhome.com資料顯示，該次上市活動為美國2006年第四大招股活動。2011年12月7日，新濠在香港聯合交易所主板作雙重上市（股票代號：6883）。2015年7月3日，新濠自願撤銷於香港聯合交易所之上市地位。2016年5月，新濠國際發展有限公司（「新濠國際」）成為新濠之單一最大股東。及至2017年4月6日，新濠在納斯達克上市的股票代號改為「MLCO」，公司亦正式展開其全新蛻變歷程。

透過與世界知名品牌合作，新濠開創革新的產品及完善的服務，致力為廣泛的客戶群提供最佳的休閒娛樂體驗，並銳意成為區內博彩業的領導者。新濠現正朝著此目標進發，發展及規劃多個項目。

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Hotel Operations

• Executive Housekeeper

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Food & Beverage

• Assistant Director, Food & Beverage (COD)

• Chef de Cuisine

• Assistant Director, Food & Beverage（SC）

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Property Services

• Manager, Property Services (Fire Service and Plumbing and Drainage)

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Supply Chain

• Assistant Director, Supply Chain

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Entertainment

• Manager, Aquatics & Attractions Safety

• Manager, Technical Operations (Special Effects)

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Finance

• Senior Manager, IT Finance

• Manager, Financial Planning & Analysis - Data Management

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Information Technology

• Analyst, Hotel Systems

• Analyst, Enterprise Data Management

• Platform Engineer

• Assistant Director, Program Management

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Information Security

• Senior Analyst, Information Security (App & Infra Risk Management)

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Marketing

• Senior Manager, Brand Strategy

• Art Director

• Assistant Manager, Media (Mainland China Market)

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Strategy and Analytics

• Senior Manager, Strategy and Analytics

• Senior Manager, AI & Data Science

• Manager, AI & Data Science

Application:

Interested parties, please apply via:

https://melcoresorts.wd3.myworkdayjobs.com/en-US/career

Chanel Limitada 澳門招聘

Company Overview

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience

• Nurturing human potential

• Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

1. Tailor 改衣師

2. Head of Boutique, Watches and Fine Jewelry

3. Fashion Advisor

4. Beauty Advisor 美容顧問

5. High End Manager, Watches and Fine Jewelry

6. Boutique Supervisor, Watches and Fine Jewelry

7. Deputy Head of Boutique, Fashion

8. Part-time Fashion Advisor