WYNN MACAU 永利澳門招聘

博彩法規遵循事務專員 Specialist - Gaming Compliance

主要職責

須就澳門反清洗黑錢法律，準備永利澳門及永利皇宮娛樂場所需提交報告的相關資料的文書工作，須與博彩中介人洽談其報告的準確性，及合乎博彩監察協調局的反清洗黑錢報告的要求。並須協助娛樂場法規事務經理實施有效的合規措施。

職位介紹

• 審查由永利澳門及永利皇宮娛樂場所提供的巨額交易報告及總結報告摘要

• 覆審顧客數據，以確保所有可能涉及政治敏感人物 PEP 的活動都經審查，並將會構成資助恐怖主義犯罪的交易機會減至最低

• 接收和審查博彩中介人的日常巨額交易報告及附加文件的準確性及完整性

• 協助娛樂場法規事務經理檢查永利澳門及永利皇宮娛樂場的巨額交易報告及巨額交易報告摘取，以確保所有交易都得以報告及總結資料正確。並須向博彩法規遵循經理會報相關事項。

職位要求

• 工作經驗：對具有編寫巨額交易報告及可疑交易活動報告的經驗；及審計經驗者優先

• 教育程度：大學畢業或同等學歷

• 語言能力：良好廣東話及英語，懂普通話者優先考慮。能讀及寫繁簡體中文

• 電腦應用：熟識 Microsoft Excel 及 Word（英文及中文）

Job Purpose

Oversee all Anti-Money Laundering (AML) related obligations to achieve compliance with the relevant laws. Implement effective compliance systems, minimise risk of exposure to potential terrorism-related transactions, and review and investigate suspicious transaction reports. Develop and deliver AML training programs, maintain up to date training materials and records, and coach Junket staff in relation to their regulatory obligations and the implementation of AML solutions

Key Responsibilities

• Receive daily ROVE reports from the Junkets

• Review the reports and attached documentation for accuracy and completeness, and report any discrepancies to the Gaming Compliance Coordinator

• Receive and review the Forex Compliance Forms to ensure all reportable Foreign Currency transactions are reported and updated in the Forex Compliance Log on a daily basis

• Prepare information for the completion of AML reports which will be overseen by the Gaming Compliance Manager

Competencies and Requirements

• Experience: Experience in ROVE and auditing is preferred

• Education: Bachelor degree or equivalent

• Language Ability: Proficient in Cantonese and English. Mandarin an advantage. Able to read and write traditional and simplified Chinese characters

• Computer Skills: Proficient in Microsoft Excel and Word (English & Chinese)

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

信貸文員 Clerk - Credit / Collections

主要職責

協助信貸部執行日常營運工作，確保所有信貸申請程序準確無誤。

職位介紹

• 協助信貸部門執行日常運作

• 按照有關程序安排各項信貸申請及評估

• 處理系統資料輸入及審批程序

• 與相關部門協調信貸事務，嚴格遵守所有保密政策及程序

職位要求

• 教育程度：大學畢業或以上程度

• 語言能力：操寫流利的廣東話、普通話及英語

• 電腦應用：熟識 Ms Office 及 Outlook 軟件操作

• 其它：需 24 小時輪班工作

Job Purpose

Assists in the daily operations of Credit / Collections department and ensure all credit requests are completed in accordance with company standard procedures.

Key Responsibilities

• Assist in department daily operations

• Arrange all credit requests and evaluations in accordance with company standard procedures

• Handle all system data and approval procedures

• Coordinate with the credit issues with relevant departments in compliance with all company policies and procedures

Competencies and Requirements

• Education: Bachelor Degree or equivalent

• Language Abilities: Good Cantonese, Mandarin and English

• Computer Skills: Intermediate MS Office

• Others: 24 hour rotating shifts are required

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

電子保安系統二級技術員 Electronic Access Control Technician II (ID:1052BR)

主要職責

• 維護安全技術系統，發出進出許可卡予員工，提供技術和軟件支援，以及確保遵從部門和公司所訂定的政策和程序。

職位介紹

• 須處理來自不同部門的 Lenel 系統、Timelox 系統和 Key Cabinet 系統接入請求

• 為團隊成員、車輛、供應商、訪客等發出進出許可卡

• 須處理發行、修改及停止不同許可卡之工作

• 須維護閲讀器、生物辨識閲讀器、緊急按鈕和感應器的正常運作

• 須維護客房門鎖的正常運作

• 更新庫存記錄

職位要求

• 工作經驗: 具從事保安系統的工作經驗者優先考慮

• 教育程度: 中學畢業或以上程度

• 語言能力: 操基本廣東話，英語及普通話

• 電腦應用: 基本電腦知識

Job Purpose

• Maintain Security technical systems, issue access cards to staff, provide technical and software support. Ensure compliance to departmental and Company policies and procedures.

Key Responsibilities

• Handle access requests for Lenel System, Timelox System, and Key Cabinet System from different departments

• Produce badges e.g. employee, LV, vendor, visitor, etc.

• Issue, re-issue, deactivate different badges

• Maintain the proper functioning of readers, biometric readers, emergency button and door sensor

• Maintain the proper functioning of guest room door locks

• Update inventory records update

Competencies and Requirements

• Experience: Previous access control experience an advantage

• Education: Secondary school diploma or above

• Language Ability: Basic Cantonese, English and Mandarin

• Computer Skills: Basic

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Engineer - AI Transformation

Job Summary

The Engineer of AI Transformation at Wynn Resorts (Macau) S.A. is responsible for designing and developing AI models to enhance business operations and drive AI strategic initiatives. Key responsibilities include creating AI workflows, developing user interfaces, and optimizing AI model performance. Additionally, this role conducts applied research into emerging technologies such as agentic AI and advanced RAG, ensuring the organization remains a leader in AI innovation.

Key Responsibilities

• Design and develop AI models tailored to specific business use cases and operational needs.

• Create process flow diagrams and implementation plans to guide model development and deployment.

• Implement vector databases to support retrieval-augmented generation (RAG) and semantic search capabilities.

• Automate AI workflows using automation platforms to streamline operations.

• Optimize models for deployment with business system integration, including APIs and middleware platforms.

• Ensure seamless integration of AI solutions with enterprise applications and data pipelines.

• Collaborate with supervisors and managers to ensure reproducibility, compliance, and scalability of deployed models.

• Maintain technical documentation to support knowledge transfer and operational continuity.

• Conduct applied research to explore emerging AI capabilities.

• Evaluate new tools, frameworks, and methodologies for potential adoption within the enterprise AI ecosystem.

Competencies and Requirements

• Degree in Computer Science, Data Science, Business, or related field

• Proficient written and spoken communication skills in English, Cantonese and Mandarin.

• Experience:

• Minimum 2+ years of experience in AI/Digital transformation, AI/ML projects.

• Minimum 1+ years of experience in software development, or related field.

• Experienced in d AI engineering, machine learning, or intelligent automation.

• Practical experience with vector databases, workflow automation tools, and enterprise system integration is an advantage.

• Skill:

• Advance programming experience with HTML, CSS, JSP, JavaScript, Java, Python, SQL, API (JSON/RESTful), etc.

• Strong analytical, communication, and stakeholder management skills.

• Design, develop, and implement integration between automation tools and application.

• High ethical standards, level of commitment and ability to cope with complexity and change.

• Self-motivated and be able to lead team members.

• Familiarity with AI technologies such as LLM, RAG, ASR/TTS, natural language processing, and intelligent automation.

• Experience with agile methodologies and proficiency in the following digital tools are considered advantageous (ML frameworks, Container orchestration tools, Digital workflows, RPA platforms)

人工智能轉型工程師

主要職責

人工智能轉型工程師負責設計與開發人工智能模型，以提升營運效能並推動人工智能戰略計劃。主要職責包括建立人工智能工作流程、開發使用者介面及優化模型效能。此職位亦需針對代理型人工智能與進階檢索增強生成（RAG）等新技術進行應用研究，確保企業在人工智能創新領域保持領先地位。

職位介紹

• 設計並開發針對特定商業應用場景與營運需求量身打造的人工智能模型

• 建立流程圖與實施計畫，引導模型開發與部署進程

• 部署向量數據庫以支援檢索增強生成（RAG）與語義搜尋功能

• 運用自動化平台實現AI工作流程自動化，優化營運效率

• 針對商業系統整合（含API與中介軟體平台）進行模型部署優化

• 確保人工智能解決方案與企業應用程式及資料管道無縫整合

• 與主管及經理協作，確保部署模型的可重現性、合規性與可擴展性

• 維護技術文件以支援知識傳承與營運連續性

• 進行應用研究以探索新興的人工智能能力

• 評估新工具、框架及方法論，評估其在企業人工智能生態系統中的採用潛力

職位要求

• 教育程度：電腦科學、數據科學、商業或相關領域之學位

• 語言能力：能操寫流利英語、廣東話及普通話

• 工作經驗：

• 具備至少2年以上人工智能/數位轉型、人工智能/機器學習專案經驗

• 具備至少1年以上軟體開發或相關領域經驗

• 具備人工智能工程、機器學習或智能自動化實務經驗

• 具備向量數據庫、工作流程自動化工具及企業系統整合實務經驗者優先

技能：

• 具備 HTML、CSS、JSP、JavaScript、Java、Python、SQL、API（JSON/RESTful）等進階程式設計經驗

• 擁有強大的分析能力、溝通技巧及良好的管理能力

• 設計、開發並實現自動化工具與應用程式的整合方案

• 具備高度道德標準、高度承諾精神，以及應對複雜變動的能力

• 具備上進心並能帶領團隊成員

• 熟悉人工智能技術，如大型語言模型（LLM）、檢索增強生成（RAG）、語音識別如語音轉文字/文字轉語音（ASR/TTS）、自然語言處理及智能自動化

• 具備敏捷開發方法經驗，並精通以下數位工具者尤佳（機器學習框架、容器調度工具、數位工作流程、機器人流程自動化平台）

For enquiries, please contact us at (853) 8986 6222 during office hours from Monday to Friday between 9:00am and 6:00 pm.

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222。

Assistant Manager – Business Engagement

Job Purpose

The Assistant Manager – Business Engagement serves as the primary bridge between IT and business units, ensuring technology solutions effectively support organizational goals. This role is accountable for identifying and understanding business needs, translating them into clear IT requirements, and driving the successful execution of projects and initiatives. The Assistant Manager builds strong stakeholder partnerships, promotes transparent communication, and leads process improvement efforts to enhance efficiency and deliver strategic value across Wynn Resorts Macau.

Key Responsibilities

• Act as the primary liaison between IT and business units, fostering strong and collaborative stakeholder relationships.

• Lead workshops and meetings to identify challenges and recommend effective technology-driven solutions.

• Partner with business units to streamline workflows and optimize performance through technology integration.

• Collaborate with cross-functional teams to define project scope, develop roadmaps, and establish clear deliverables.

• Collect, analyse, and document business requirements to ensure IT initiatives align with business objectives.

• Manage scope changes by engaging stakeholders and ensuring smooth transitions throughout project lifecycles.

• Stay current with industry trends and emerging technologies relevant to hospitality and gaming sectors.

Competencies and Requirements

Experience:

• Minimum 3 years in IT business analysis, project management, or related roles, including 1 year in a supervisory or stakeholder-facing position.

• Proven success in delivering IT projects and driving business engagement.

• Strong stakeholder management, communication, and presentation skills.

• Experience in hospitality, gaming, or resort operations is advantageous.

• Solid understanding of project management methodologies (PMP, Agile, Scrum).

• Strong problem-solving and analytical skills.

• Familiarity with business process modelling and requirements gathering techniques.

• Experience with gaming/hospitality systems management is an advantage.

Education: Diploma or degree in Information Technology, Business Administration, or a related field.

Language Ability: Proficiency in English, Mandarin, and Cantonese preferred.

資訊科技商業互動副經理

主要職責

負責擔任資訊科技部與業務部門間的核心橋樑，確保技術解決方案能有效支援公司目標。了解業務需求並轉化為清晰的資訊科技需求規範，並推動資訊科技專案和計劃的成功執行。此外，須與利害關係人建立強大的合作夥伴關係，促進透明的溝通機制，並主導流程改進工作，以提升營運效率並為永利澳門度假村創造策略價值。

職位介紹

• 擔任資訊科技部與業務單位之間的主要聯絡人，建立並維護穩固且具協作性的利害關係人關係

• 主導工作坊與會議，識別業務挑戰並提出以技術驅動的高效解決方案

• 與業務單位合作簡化工作流程，並透過技術整合優化營運效能

• 與跨部門團隊協作，定義專案範疇、制定發展藍圖，並確立清晰的可交付成果

• 收集、分析並記錄業務需求，確保資訊科技計劃與業務目標高度一致

• 透過利害關係人的積極參與來管理專案範疇變更，確保專案生命週期中的平穩過渡

• 持續關注與酒店及娛樂場業相關的產業趨勢及前沿新興技術

職位要求

• 工作經驗：

• 具最少三年資訊科技業務分析、專案管理或相關領域經驗；其中須包含至少一年擔任主管或直接對接利害關係人的實務經驗

• 具備成功交付資訊科技專案及推動業務端參與的卓越實績

• 具備卓越的利害關係人管理、溝通協調及簡報技巧

• 具備酒店、娛樂場或度假村營運經驗者優先考慮

• 熟練掌握專案管理方法論（如 PMP、Agile 或 Scrum）

• 具備極強的問題解決能力與分析邏輯

• 熟悉業務流程建模及需求分析收集技術

• 擁有娛樂場或酒店系統管理經驗者將獲優先考慮

• 教育程度：具資訊科技、工商管理或相關學科的文憑或學士學位

• 語言能力：能操流利英語、廣東話及普通話書寫及口語能力

Manager – Business Engagement

Job Purpose

The Manager - Business Engagement acts as the primary liaison between IT and business units, ensuring technology solutions align with business objectives. This role is responsible for understanding business needs, translating them into IT requirements, and driving the successful delivery of IT projects and initiatives. The manager will lead stakeholder engagement, facilitate communication, and champion business process improvements across Wynn Resorts Macau.

Key Responsibilities

• Serve as the main point of contact between IT and business units, building strong relationships with stakeholders.

• Gather, analyse, and document business requirements, ensuring alignment with IT capabilities and strategic goals.

• Facilitate workshops, meetings, and presentations to understand business challenges and propose IT solutions.

• Define project roadmaps, scopes, objectives, and deliverables in collaboration with business and IT teams.

• Manage changes to project scope, ensuring stakeholder buy-in and effective change management.

• Identify opportunities for business process improvement and operational efficiency.

• Collaborate with business units to optimize workflows and leverage technology for operational efficiency.

• Stay informed on industry trends and emerging technologies relevant to the hospitality and gaming sectors.

• Analyse project outcomes and report on KPIs to senior management.

Competencies and Requirements

Experience:

• Minimum 5 years in IT business analysis, project management, or related roles, including 2 years in a supervisory or stakeholder-facing position.

• Proven success in delivering IT projects and driving business engagement.

• Strong stakeholder management, communication, and presentation skills.

• Experience in hospitality, gaming, or resort operations is advantageous.

• Solid understanding of project management methodologies (PMP, Agile, Scrum).

• Strong problem-solving and analytical skills.

• Familiarity with business process modelling and requirements gathering techniques.

• Experience with gaming/hospitality systems management is an advantage.

• he hospitality and gaming sectors.

• Analyse project outcomes and report on KPIs to senior management.

Education: Diploma or degree in Information Technology, Business Administration, or a related field.

Language Ability: Proficiency in English, Mandarin, and Cantonese preferred.

資訊科技商業互動經理

主要職責

負責擔任資訊科技部與業務部門間的核心橋樑，確保技術應用與公司策略目標一致。了解業務需求並轉化為具體的技術規格，並推動資訊科技專案和計劃的成功交付。此外，須展現卓越的利害關係人管理能力，積極優化永利澳門度假村的業務流程改進。

職位介紹

• 擔任資訊科技部與業務單位之間的主要聯絡窗口，與各利害關係人建立穩固的合作關係

• 收集、分析並記錄業務需求，確保其與資訊科技部能力及公司策略目標一致

• 主持工作坊、會議與簡報，深入了解業務挑戰並提出適切的解決方案

• 與業務及資訊科技團隊協作，共同定義專案藍圖、範疇、目標及可交付成果

• 管理專案範疇的變更，確保獲得利害關係人的認同，並實施有效的變更管理程序

• 識別業務流程改進與營運效率提升的機會點

• 與業務單位合作，優化工作流程，並利用科技提升營運效率

• 隨時掌握酒店與博彩行業相關的產業趨勢與新興技術

• 分析專案成果，並向高層管理團隊報告關鍵績效指標

職位要求

• 工作經驗：

• 具最少五年資訊科技業務分析、專案管理或相關領域經驗；其中須包含至少兩年擔任主管或直接對接利害關係人的經驗

• 具備成功交付資訊科技專案及推動業務端參與的卓越實績。

• 具備卓越的利害關係人管理、溝通協調及簡報技巧

• 具備酒店、娛樂場或度假村營運經驗者優先考慮

• 熟練掌握專案管理方法論（如 PMP、Agile 或 Scrum）

• 具備極強的問題分析與解決能力

• 熟悉業務流程建模及需求分析收集技術

• 擁有娛樂場或酒店系統管理經驗者將獲優先考慮

• 教育程度：具資訊科技、工商管理或相關學科的文憑或學士學位

• 語言能力：能操流利英語、廣東話及普通話書寫及口語能力

Assistant Manager - Enterprise Project Management

Job Purpose

The Assistant Manager - Enterprise Project Management supports the end-to-end execution of IT projects, ensuring delivery on time, within scope, and budget under senior guidance. This role is responsible for tracking progress, coordinating resources, maintaining documentation, and assisting with risk management across Wynn Resorts Macau. The assistant manager will support project teams, contribute to cross-functional execution, and deliver status updates to leadership.

Key Responsibilities

• Collaborate with departments to gather detailed requirements, use cases, and operational workflows.

• Define project scopes and objectives with stakeholders, confirming technical feasibility.

• Build and nurture relationships with service providers and system vendors.

• Manage changes to project scope, schedule, and costs with stakeholder alignment.

• Provide guidance on risk identification, assessment, and mitigation.

• Proactively identify and address potential changes to scope, schedule, or costs.

Competencies and Requirements

Experience:

• Minimum 2 years of relevant experience, including at least 1 year in a supervisory role.  success in project implementation and deployment.

• Experience in mentoring/leadership qualities.

• Strong presentation and communication skills skills both verbal and written in English.

• Experience in hotel, casino, and resort operations is advantageous.

• Strong problem-solving and trouble-shooting skills.

• Solid understanding and working knowledge of Project Management standards (PMP-PMI, PMP-ACP, Scrum etc) for Project management document and process.

• Familiar with gaming/hospitality systems management an advantage.

Education: Diploma or degree in Information Technology field

Language Ability:  Proficiency in English, Mandarin, and Cantonese preferred.

資訊科技企業項目管理副經理

主要職責

負責支援資訊科技專案的端到端執行。在資深管理人員的指導下，確保專案在既定時間、範疇與預算內達成交付。此外，須負責追蹤專案進度、協調整合資源、維護專案文件，並協助永利澳門渡假村各項專案的風險管理。支援專案團隊，參與跨部門協作執行，並向領導層提供進度更新報告。

職位介紹

• 與各部門協作，收集詳細的業務需求、使用案例及營運工作流

• 與利害關係人共同定義專案範疇與目標，並確認技術可行性

• 建立並維繫與服務供應商及系統廠商的合作關係

• 在與利害關係人達成一致的前提下，管理專案範疇、進度及成本的變更

• 針對風險識別、評估及緩解措施提供專業指引

• 主動識別並處理專案範疇、時程或成本可能發生的變更

職位要求

• 工作經驗：

• 具最少兩年相關工作經驗；其中須包含至少一年擔任主管或直接對接利害關係人的實務經驗。具備專案實施與部署成功的實績證明。

• 具備團隊指導經驗或卓越的領導特質

• 具備出色的英文口頭表達與書面寫作能力，並擁有卓越的簡報與溝通技巧

• 具備酒店、娛樂場或度假村營運相關經驗者優先考慮

• 具備極強的問題分析與解決及故障排除能力

• 對專案管理標準（如 PMP-PMI、PMP-ACP、Scrum 等）及相關專案管理文件與流程有深厚的理解及實務經驗

• 熟悉娛樂場或酒店系統管理經驗者優先考慮

• 教育程度：具資訊科技相關領域的文憑或學士學位

• 語言能力：能操流利英語、廣東話及普通話書寫及口語能力

推廣營運副經理 Assistant Manager - Campaign Operations (ID:3964BR)

主要職責

• 執行及監控永利澳門及永利皇宮娛樂場的所有活動策劃

職位介紹

• 對所有通訊管道進行樓層審核和現場檢查，並通知相關方進行更新

• 每日報告－簡訊計畫、庫存控制、庫存物品清倉

• 新紀念品提案並與採購部門合作採購

• 競爭對手檢查及競爭對手研究報告

• 整合並確保活動行事曆是最新的

活動前

• 與行銷品牌團隊密切合作，確保將促銷細節很好地傳達給客人，並提出建議以增強整體體

• 驗。

• 準備所有 AV、設備、場地佈置、獎品、文件和遊戲道具

• 如有必要，與老虎機、賭博台、俱樂部、保全、監控、營運團隊合作確定工作分配

• 排練/UAT（如果需要）

活動期間

• MC、遊戲助理、檔案控制、人群控制並在必要時處理臨時問題

活動後

• 拆除場地佈置

• 庫存控制、獎品記錄、與收入控制部門合作

• 開始重新訂購物品

• 與各團隊聯絡，檢視活動 SOP，以改善賓客體驗

職位要求

• 工作經驗：至少 5 年在大型酒店從事娛樂場場活動和宣傳活動的經驗。 需要至少 2 年管理經

• 驗。

• 教育程度：學士學位或同等學歷

• 語言能力：流利粵語和國語； 英語優先

• 電腦應用：精通 MS Office 和打字技巧（英文和中文）

Job Purpose

• Execution & Monitor on all resort promotions at Wynn Macau and Wynn Palace

Key Responsibilities

• Floor audit and site check for all comms channel and inform relevant parties for updating

• Daily reports –SMS plan, inventory control, stock clearance on stock items

• Proposal on new souvenirs and work with Procurement for sourcing

• Competitor check and competitor research report

• Consolidate and make sure the Marketing Calendar is up to date

Pre-Promotions

• Work closely with the Marketing Branding Team to make sure the promotions details are well delivered to the guests, give recommendation to enhance the overall experience.

• Prepare all the AV, equipment, venue setup, prize, documents and game props

• Work with Tables, Club, Security, Surveillance, operations team to identify the job allocation if necessary

• Rehearsal / UAT if required

During the Promotion

• MC, game assistant, documents control, crowd control and handle ad hoc issues if necessary

Post-Promotions

• Dismantle on the venue setup

• Inventory control, prize record, work with Income Control

• Initiate reorder of items

• Liaise with various teams to review a promotion SOP in order to improve customer experience

Competencies and Requirements:

• Experience: Minimum of 5 years Casino Events & Promotions experience in a large hotel. At least 2

• year of management experience required

• Education: Bachelor degree or equivalent

• Language: Good Cantonese and Mandarin; English an advantage

• Computer Skills: Proficient in MS Office and typing skills (English and Chinese)

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技基建高級工程師 Senior Engineer - IT Infrastructure (ID:2937BR)

主要職責：

負責公司的網絡、電信、服務器及存儲系統。 與各個系統提供商合作，為基礎設施系統提供支持和日常維護。

職位介紹：

• 安裝和配置電腦硬件操作系統和應用程序

• 監控和維護電腦系統和網絡

• 與員工或合作夥伴溝通，以幫助建立系統或解決問題；

• 排除系統和網絡問題以及診斷和解決硬件或軟件故障

• 通過事件趨勢分析、問題管理以及修復計劃的製定和執行來提高解決方案的穩定性

• 協助工程師遵守法規和合規流程

職位要求

• 工作經驗：最少三年資訊科技相關經驗，有電腦系統服務經驗者優先

• 教育程度：資訊科技相關領域的文憑或學位

• 語言能力：能操寫流利英語、廣東話及普通話

Job Purpose:

The Senior Engineer of IT Infrastructure is responsible for smooth running of the Company’s network, telecommunications, servers, and storage systems. Provides first level support and daily maintenance to infrastructure systems in collaboration with various system providers.

Key Responsibilities:

• Installing and configuring computer hardware operating systems and applications

• Monitoring and maintaining computer systems and networks

• Talking staff or partners through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults

• Promote solution stability through incident trend analysis, problem management, and cure plan development and execution

• Assist engineers in adhering to regulatory and compliance processes

• Competencies and Requirements:

• Experience: Minimum of 3 years management experiences in Hotel industry directly related to the duties and

• responsibilities specified. Experience in computer systems support and service desk as an advantage

• Education: Diploma or Degree in Information Technology field

• Language Ability: Fluent spoken and written English, Cantonese and Mandarin

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

保安控制室操作員 Control Room Officer (ID: 3426BR)

主要職責

監測閉路電視和相關保安系統，以保障所有賓客、公司資產和團隊成員的安全。

職位介紹

• 為保安部收集各項資訊

• 準備及安排日常事件報告

• 協助和履行由保安控制室主任委派的工作

• 及時向管理部門報告所有緊急情況

職位要求

• 工作經驗：具娛樂場系統監察部或保安部工作經驗者優先

• 教育程度：中學畢業或以上

• 語言能力：能操寫廣東話及英語

• 電腦應用：簡單電腦操作

Job Purpose

Monitor CCTV and other security systems to ensure the safety and security of all guests, assets and Team Members.

Key Responsibilities

• Receive and dispatch messages to Security team for further operational actions

• Prepare daily reports on all activities and incidents

• Assist and perform duties assigned by the Supervisor

• Report emergencies promptly to management

Competencies and Requirements

• Experience: Experience in Surveillance or Security is an advantage

• Education: Secondary school diploma or above

• Language Ability: Good command in spoken and written Cantonese and English

• Computer Skills: Basic computer skills

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

電機副總監 Assistant Director - Electrical (ID:552BR)

主要職責

協助電機總監規劃改善工程，設計並監督預防性定期維護的範疇與時間表，確保物業電氣系統及設備運作暢順

職位介紹

• 協助監督高壓、中壓及低壓電氣系統的運作與安全,健康和環境法規。

• 確保完全遵守澳門建築規範和國際標準，包括內部建築規範（IBC）

• 檢查電氣安裝情況，並核實例行維護及維修工作的進度

• 監察電氣系統、設備及器具的維修、保養及安裝

• 實施定期預防性維護計劃，配合能源管理及節能措施

• 協助排查各項問題，確保設備的可靠及安全

• 確保及時處理各項工序，並作適時匯報

• 確保團隊依照既定政策與程序執行任務

• 管理每月報告並維持準確的記錄

• 於電氣系統施工階段進行現場觀察與數據收集

• 監督內部團隊和外部承包商的所有相關電氣工作、升級和故障排除

• 提供技術投入為翻新和新建 A&A 專案

• 監督 ELV / BMS / 消防 / 廚房的操作。

• 管理所有相關服務的採購、維護合約和承包商績效

職位要求

• 工作經驗: 八年或以上於高壓、中壓及低壓系統（包括變壓器、配電板、應急發電系統及不間斷電源系統）運作與維護管理經驗；具 ELV / BMS / 消防 / 廚房設施管理工作經驗者優先

• 技能 / 證書: 具備設備安裝、測試及調試監督經驗者

• 優先。熟悉 HV、MV 及 LV 的切換操作及安全程序；擅長撰寫報告、準備招標文件及評估供應商方案；熟悉澳門有關 HV、MV 及 LV 電氣系統及設備運作與維護的法規及市場慣例；持有高壓電工作業資格註冊者優先

• 教育程度: 工程學士或以上學歷，或具備認可的電氣工程相關資格

• 語言能力: 良好的中英文讀寫能力

• 電腦應用: 熟悉 MS Office 軟件

Job Purpose

Support the Director of Electrical Engineering in planning enhancement works, designing and monitoring the Preventive Planned Maintenance (PPM) scope and schedule, and ensuring effective and timely repairs of the property's electrical systems and equipment/appliances.

Key Responsibilities

• Assist the Director in overseeing the functionality and safety, health and environment regulations of high voltage (HV), medium voltage (MV), and low voltage (LV) electrical systems.

• Ensure full compliance with Macau building codes and international standards, including the Internal Building Code (IBC).

• Inspect electrical installations and verify the completion of routine maintenance and repair tasks.

• Monitor repair, maintenance, and installation activities for electrical systems, equipment, and appliances.

• Propose and implement a regular preventive maintenance program aligned with energy

• management and conservation initiatives.

• Support the Director in troubleshooting complex issues to minimize operational disruptions.

• Ensure timely processing of work orders and report guest-related issues and team productivity.

• Ensure the Electrical Team executes tasks in compliance with established policies and procedures.

• Manage monthly reports and maintain accurate PPM records.

• Conduct site observation and data collection during the construction phase of HV, MV, and LV electrical systems.

• Supervise internal team and external contractors for all relevant electrical – related works, upgrades, and troubleshooting.

• Provide technical input for renovation and new A&A projects.

• Oversee Operation for ELV / BMS / Fire / Kitchen will be an advantage.

• Manage procurement, maintenance contracts, and contractor performance

Competencies and Requirements

• Experience: Minimum 8 years of management experience in the operation and maintenance of HV, MV, and LV systems, including transformers, switchboards, emergency generator systems, and UPS systems. Working experience in Facilities Management at ELV / BMS / Fire / Kitchen will be an advantage

• Knowledge/Certificates: Experience in supervising equipment installation, testing, and commissioning is preferred. Familiarity with HV, MV, and LV switching and safety procedures. Proficient in report writing, tender preparation, and evaluation of vendor proposals. Knowledge of Macau regulations and market practices related to the operation and maintenance of HV, MV, and LV electrical systems and equipment. HV electrical work qualification registration is preferred.

• Education: Bachelor’s degree or higher in Engineering, or a recognized qualification in Electrical Engineering

• Language Abilities: Strong command of spoken and written English and Chinese

• Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

縫紉員 Seamstress - Uniform Room (ID:436BR)

主要職責

須在主任的領導下進行修改，修補及檢查團隊成員的制服等工作，以及處理團隊成員所提出的要求。

職位介紹

• 運用縫紉機進行制服的修改及修補等工作

• 為團隊成員量度制服，確保及時完成制服修補的工作

• 對於制服的回收及丟棄須保持準確的倉存記錄

職位要求

• 工作經驗：具最少一年於五星級酒店從事紡織品製造或裁縫的工作經驗

• 技能 / 證書：具優秀的裁縫知識者優先考慮

• 教育程度：小學畢業或以上

• 語言能力：良好廣東話，普通話及英語

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

客房部主任 Supervisor - Housekeeping Administration (ID:118BR)

主要職責：支援行政管家管理管家部的日常運作。每天檢查所有房間以控制質量，須對團隊成員作出監督、訓練及指導性工作，以確保團隊成員為賓客帶來乾淨，整潔，精心準備的客房，令賓客有超乎所想的感受。

職位介紹：

• 協助管理層管理管家部的日常運作

• 分配工作給客房服務員及客房部員工及監督和監測用品的衛生，進度和性能

• 對所有客房進行日常的巡查，在貴賓到達前檢查房間

• 批准已退的房間立刻清潔，以便空出房間。提交最新情況報告給客房部協調員

• 檢查所有公共場所，並於必要時執行糾正行動。

• 向副行政管家提交所有維修工作指示，保養請求及相關問題

職位要求：

• 工作經驗：具最少三年於客房部工作的經驗

• 技能 / 證書：對清潔用品、化工、機械、工具和清潔劑等有認識

• 教育程度：中學或以上程度；歡迎有志投入客房部事業的大學畢業生申請

• 語言能力：能操良好普通話、廣東話及英語

Job Purpose: Support the Assistant Housekeeper with the daily operations of the Housekeeping Department. Supervise, train and guide Guest Room Attendants and inspect all rooms daily for quality control. Motivate Team Members to exceed guests’ expectations by ensuring all rooms are clean, tidy, well-prepared and presentable.

Key Responsibilities

• Assist in the daily operations management of the Housekeeping department

• Assign jobs to Guest Room Attendants (GRA) and Housekeeping staff and supervise and monitor cleanliness, progress and performance

• Conduct daily inspections of all guestrooms and check VIP rooms before guests’ arrival

• Approve clean, vacant rooms for release promptly. Submit timely room status reports to coordinators

• Check all public areas and execute correction action if needed. Raise work orders for any repairs and maintenance required and report issues to the Assistant Executive Housekeeper(s)

Competencies and Requirements

• Experience: Minimum of 3 years’ Housekeeping experience

• Knowledge/Certificates: Knowledge of cleaning activities, chemicals, machines, tools and detergents

• Education: Secondary school or above, University grade is preferable

• Language Ability: Good English, Cantonese and Mandarin

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

客戶關係管理數據分析員 Data Analyst - Customer Relationship Management (ID:4031BR)

主要職責：

負責通過提取和分析各種數據，為營銷優惠提出建議以及如何通過數據分析或機器學習建模與目標受眾建立更好的客戶關係，支持營銷策略制定和活動

職位介紹：

• 進行業務分析和創建分析模型

• 根據業務需求構建活動工作流程

• 開發程序以執行自動化和建模任務

• 對活動工作流程、程序、自動化任務等進行測試

職位要求：

• 工作經驗：具最少3年以上數據分析經驗，於博彩行業經驗優先

• 技能 / 證書：編程、數據分析和數據庫操作技能

• 教育程度：計算機科學、金融、會計、精算學、統計學、商業、經濟或IT專業本科或以上學歷

• 語言能力：良好的英文和中文書寫和口語

• 電腦應用：必須精通 MS Excel ， 有使用 Python、SQL、Scikit-Learn 或其他機器學習/統計工具的經驗者優先

Job Purpose:

Supports marketing strategy making and campaigns by extracting and analyzing various data, making recommendations for marketing offers and how to build better customer relationships with our target audiences through data analysis or machine learning modelling.

Key Responsibilities:

• Doing business analysis and creating analytic models

• Building campaign workflows based on business requirements

• Developing programs to perform automation & modelling tasks

• Performing testing for campaign workflows, programs, automation tasks, etc.

Competencies and Requirements:

• Experience: Minimum 3 years data analysis experience, preferably in gaming industry

• Knowledge/Certificates: Programming, data analysis, and database manipulation skills

• Education: Bachelor’s degree or above in Computer Science, Finance, Accounting, Actuarial Science, Statistics, Business, Economics or IT

• Language Ability: Good written and spoken English and Chinese

• Computer Skills: Proficiency in MS Excel is a MUST. Prior experience working with Python, SQL, Scikit-Learn, or other machine learning/statistical tool are preferred

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)

Job Descriptions

• Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences

• Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements

• Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks

• Performing testing for campaign workflows, programs, automation tasks, etc.

Competencies and Requirements

• Minimum 2-3 years of developer experience strongly preferred

• Bachelor’s degree or above in Computer Science or IT related degrees

• Fluent in written and spoken English and Chinese

• Knowledgeable in programming, data analysis, and database manipulation skills

• Prior experience working with Python, SQL are strongly preferred

高級資料庫分析員 - 財務 Senior Database Analyst - Finance

主要職責

利用公司的資料庫去提供準確的資料給管理層。

職位介紹

• 利用資料庫的數據去準備定期報告

• 須編寫和更新數據，並維護資料庫

• 負責潛在客人和市場的分析

• 報告潛在的衝突、系統錯誤或糾正錯誤信息

• 根據發現的問題，提供相應可行的解決方案

職位要求

• 工作經驗：具至少3年資料庫分析或計劃的工作經驗優先考慮

• 技能 / 證書：須了解資料庫及數據分析

• 教育程度：須持資訊系統、經濟學學士或相關商科學歷優先考

• 語言能力：能流利地操與寫作廣東話/普通話及英語

• 電腦應用：精通Excel, Power BI, AS400應用程式以及SQL資料庫技巧

Job Purpose

Mine the Company’s databases to provide information to management.

Key Responsibilities

• Prepare reports on a regular basis utilizing data from the player tracking system and other systems utilized on property

• Ability to write and update code, maintain database systems

• Analyse customer productivity reports and player segments

• Report potential conflicts, system errors or misinformation

• Provide feasible solutions based on problem findings

Competencies And Requirements

• Experience: Minimum of 3 years’ database analysis and/or programming experience and be able to understand and work within that environment

• Knowledge/Certificates: Must have an understanding of database structures and data mining technologies

• Education: Bachelor degree in IT, Finance, or related business field is required

• Language Abilities: Excellent in both written and spoken English, Cantonese/Mandarin

• Computer Skills: Advanced Excel, Power BI, AS400 applications and SQL programming

會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR) 

主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。

職位介紹：

• 以專業及親切的態度與賓客提供優質服務

• 負責新會員招募計劃，協助新會員辦理會籍註冊流程

• 向賓客推廣各項會員優惠資訊及回贈方案，安排獎賞換領事宜

職位要求：

• 工作經驗：具娛樂場市場業務及客戶服務工作經驗者優先考慮

• 教育程度：學士學位或同等學歷

• 語言能力：操流利的廣東話、普通話及英語             

• 電腦應用： 熟悉Ms Office軟件操作及中英文打字技巧

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222 

Security Officer 保安員 30BR

Job Purpose

• Monitor and patrol assigned areas of the resort and maintain order and safety for all guests and Team Members. Respond to emergency situations if they arise.

Key Responsibilities

• Respond to disturbances and Control Room dispatches

• Approach people who are engaged in prohibited activities

• Take preventative actions to avoid loss, damage or accident

• Report emergencies promptly to management

• Direct traffic inside and outside the property

Competencies And Requirements

• Experience: Previous security or surveillance experience an advantage

• Education: Secondary school diploma or equivalent preferred

• Language Ability: Good Cantonese and Mandarin

• Computer Skills: Basic

主要職責

• 負責監控及巡邏渡假村內的指定區域，維持賓客及團隊成員的秩序及安全，並需處理所有緊急情況。

職位介紹

• 主動應對混亂情況和處理一些被禁止於酒店或娛樂場內發生的活動

• 須時常保持警惕及預測所潛在的問題

• 須採取預防措施以避免造成任何損失、損壞或意外

• 及時向管理部門報告所有緊急情況

• 維持娛樂場內外的秩序

職位要求

• 工作經驗：具娛樂場保安員或系統監察操作員工作經驗者優先考慮

• 教育程度：中學畢業或相等學歷為佳

• 語言能力：須操流利的廣東話及普通話

• 電腦應用：基本程度

F&B Stewards - 管事員 Steward (38BR)

職位介紹

• 清洗和存放餐具，鍋及玻璃器皿

• 須清潔和消毒廚房設備及工作範圍，包括烤爐，爐頭，地板和天花板等

• 正確地使用，處理和儲存清潔劑

• 掉去和處理廚房的垃圾

職位要求

• 工作經驗: 具一年或以上從事廚房工作者優先考慮

• 技能 / 證書: 具如何正確使用，處理和儲存清潔劑的知識

• 教育程度: 小學畢業或以上

• 語言能力: 良好廣東話、普通話或英語

Key Responsibilities:

• Clean, wash and store crockery, pots and glassware

• Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings

• Use, handle and store cleaning chemicals correctly

• Remove and dispose of kitchen garbage

Competencies and Requirements:

• Experience: 1 year as a kitchen worker an advantage

• Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage

• Education: Primary school or above

• Language Ability: Good Cantonese, Mandarin or English

Tea Sommelier 侍茶師 (3172BR)

Job Description:

• Select high-quality Chinese teas to serve at the resort’s restaurants and F&B outlets

• Purchase, receive and manage the teas and maintain an inventory of popular, high-quality and profitable teas

• Compile the tea list

• Coordinate with restaurants and F&B outlets to develop tea lists that match menus and promotions

• Practice tea and food matching

• Control tea expenses and research ways to generate more revenue

• Accept any other duties and responsibilities assigned by the Beverage Director

Competencies And Requirements:

• Experience: Minimum of 3 years’ working experience in the tea industry, beverage management experience an advantage

• Knowledge/Certificates: Familiar with tea growing and brewing, terminology, ceremony, taste and history of different tea types.

• Education: Secondary school diploma or equivalent

• Language Abilities: Fluent Cantonese and Mandarin, basic English

• Computer Skills: Proficient in MS Office

主要職責：

• 為渡假村內的餐廳及各餐飲營業點揀選高質素的茶葉

• 為廣受歡迎、高質素及具利潤價值的茶葉進行採購、收貨及倉存管理等工作

• 編制茶單

• 須與餐廳及各餐飲營業點溝通協調，以便編制能與菜餚相配合的茶單

• 須作茶與菜餚相配合的嘗試

• 控制茶葉消耗量及研究能增加收益的方法

• 須接受並履行所委派的工作

職位要求：

• 工作經驗：具最少三年從事茶藝的工作經驗，有餐酒及飲品管理經驗者優先考慮

• 技能 / 證書：熟悉茶葉的種植和沖泡技巧，以及不同茶類的術語，茶藝，鑒賞及茶的歷史由來等

• 教育程度：中學畢業或等同學歷

• 語言能力：能操流利廣東話及普通話，基本英語

• 電腦應用：熟悉MS Office電腦軟件操作

學廚 - 餐飲 Commis - Food & Beverage (1226BR)

主要職責 Job Purpose

• 須負責為廚房各工作站準備食物，為工作範圍和餐具進行清潔及消毒工作。此外亦須協助資深廚師和監督廚房雜工及幫工等工作。

  Prepare food at all kitchen workstations. Clean and sanitise work areas and equipment.

職位介紹 Key Responsibilities

• 準備生肉，魚及蔬菜

• Prepare raw meat, fish and vegetables
  準備配菜
  Unload deliveries into stockroom and rotate products to avoid spoilage

• 卸載產品並運送到倉庫，以避免損壞
  Coordinate with other Western kitchens to share and purchase inventory

• 保持醬汁處於良好狀態
  Clean and tidy the kitchen and cookware

• 協助廚師長於廚房內的食物分佈

職位要求 Competencies and Requirements

• 工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗

  Experience: Previous kitchen experience an advantage

• 技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術

  Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage

• 教育程度：中學畢業或等同學歷

  Education: Secondary school or equivalent

• 語言能力：能操良好英語

  Language Abilities: Good Cantonese and English

前堂接待員 - 酒店 Service Agent - Front Office (12BR)

主要職責 Job Purpose

• 前堂接待員主要負責所有前堂相關的職能，包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。

  The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.

職位介紹 Key Responsibilities

• 使用尊貴的歡迎語句款待來賓，並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度，公平地對待每一位客人

  Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.

• 確保時常保持出眾的專業態度以維護酒店服務標準，儀表、舉止及服務須達致永利及福布斯的最高服務標準

  Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.

• 確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人

  Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.

• 須注意所有細節，了解酒店每天的最新情況，為客人提供報價及推廣建議

  Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.

• 熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等

  Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.

職位要求 Competencies and Requirements

• 工作經驗：具最少一年於四至五星酒店擔任前堂接待員工作經驗

  Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel

• 教育程度：須持畢業文憑或相等學歷，主修酒店管理及旅遊學士學位者優先考慮

  Education: Diploma or equivalent; major in Hospitality or Tourism preferred

• 技能 / 證書：懂處理現金交易及基本會計知識

  Knowledge/Certificates: Cash handling and basic accounting

• 語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮

  Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage

• 電腦應用： 熟識Ms Office軟件操作，對Opera及Fidelio系統操作有一定認識

  Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera

知客 Hostperson (2128BR)

職位介紹 Key Responsibilities

• 以親切有禮的態度接待賓客

  Greet restaurant guests in a warm, welcoming and courteous manner

• 為賓客編配座位及介紹餐廳

  Make reservations and arrange table plans

• 具優質客戶服務技巧，良好溝通能力，熟習電話禮儀

  Customer service orientated, excellent communication and interpersonal skills, good phone etiquette

• 須輪班工作

  Able to work on shifts and be flexible regarding work schedules according to business demand

• 須履行上級所委派的工作

  Assist and perform duties assigned by the superiors

職位要求 Competencies and Requirements

• 工作經驗：具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗

  Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant

• 教育程度：中學畢業或以上程度

  Education: Secondary school diploma or equivalent

• 語言能力：操流利廣東話及普通話，略懂英語

  Language Ability: Good Cantonese and Mandarin, basic English

• 電腦應用：懂Micros軟件操作者優先考慮

  Computer Skills: Knowledge of Micros an advantage

初級調酒員 Junior Bartender (2129BR)

主要職責 Job Purpose

• 負責為賓客介紹、調配及端上飲品；同時亦須維持酒吧的整潔。

  Introduce beverages to guests and prepare and serve drinks. Clean and tidy the bar and setup bar for service.

職位介紹 Key Responsibilities

• 須作好酒吧區域的款客擺設

  Setup the bar for service

• 經常保持酒吧及所有硬件設備的清潔整齊

  Clean and tidy the bar and equipment frequently

• 須作出倉存管理及控制每月存貨

  Report stock levels and help control monthly inventory

• 保持菜單及飲品單的整潔

  Keep menus and beverage lists in good condition

• 熟悉菜單及飲品單內各貨品，以便向客人作出介紹及推薦

  Know and understand drink lists, menu items, products and services, and upsell alternatives

職位要求 Competencies And Requirements

• 工作經驗：具最少一年於酒店及餐廳，從事客戶服務的工作經驗

  Experience: Minimum of 1 year related customer service experience in a hotel or restaurant

• 技能 / 證書：熟識各類飲品及酒吧運作，具簡單現金處理經驗

  Knowledge/Certificates: Good product knowledge of beverages and bar operations; basic cash handling

• 教育程度：中學畢業或以上程度

  Education: Secondary school diploma or above

• 語言能力：能操流利廣東話及普通話、一般英文

  Language Abilities: Fluent spoken Cantonese and Mandarin, fair English

• 電腦應用：懂Micros電腦軟件操作者優先考慮

  Computer Skills: Knowledge of Micros an advantage

申請方式：

如欲了解職位詳情，請瀏覽永利事業網站 (https://www.wynncareersmacau.com/tc) 或電郵至 jobs@wynnpalace.com，亦可於辦公時間星期一至五上午9時至下午6時致電(853) 8889 1188 / (853) 8986 6222。

Please visit Wynn Careers (https://www.wynncareersmacau.com) or by email: jobs@wynnpalace.com for the position details. For enquiries, please contact us at (853) 8889 1188 / (853) 8986 6222during office hours from Monday to Friday between 9:00am and 6:00 pm

SJM Resorts, S.A. 澳娛綜合度假股份有限公司招聘

SJM Holdings Limited is the holding company of SJM Resorts, S.A. , one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.

會計部Finance & Accounts

1. 主任 - 企業報告 Supervisor - Corporate Reporting

2. 主任 - 辦公室行政 Supervisor - Office Administration

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賬房 Cage

1. 總監 - 賬房營運 Director - Cage Operations

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疏濬部 Dredging Department

1. 工程組助理員 Dredging Works Assistant

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審計部 Internal Audit

1. 高級經理 - 內部審計 Senior Manager - Internal Audit

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轎車服務 Limousine Services

1. 司機 - 轎車服務 Driver - Limousine Services

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水療及康體部 Spa & Recreation

1. 禮賓服務員 - 水療及康體 Concierge - Spa & Recreation

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貴賓服務部 VIP Services

1. 助理經理 - 貴賓服務 Assistant Manager - VIP Services

2. 主任 - 貴賓服務 Executive - VIP Services

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供應鏈 (營運及服務) Supply Chain (Operations & Services)

1. 經理 - 供應鏈 (食品及飲料) Manager - Supply Chain (Food & Beverage)

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度假村臻尚市場拓展部 Resort Premium Market Development

1. 經理 - 臻尚業務拓展 Manager - Business Development

2. 助理經理 - 臻尚業務拓展 Assistant Manager - Business Development

3. 主任 - 臻尚業務拓展 Executive Host - Business Development

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管家部 Housekeeping

1. 主任 - 公共區域 Supervisor - Public Area

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娛樂場餐飲部 Casino Food & Beverage

1. 餐飲助理值班經理 - 管事F&B Assistant Duty Manager – Stewarding

2. 主任 - 管事 Supervisor - Stewarding

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酒店營運部 Hotel Operations

1. 助理禮賓司Assistant Chief Concierge

2. 行政主任 - 酒店營運 Administrator - Hotel Operations

3. 服務員 - 前台Agent - Front Office

4. 禮賓大使Greeter

5. 門前服務員 Doorman

6. 服務員 - 衣帽間 Attendant - Cloak Room

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申請方式：

有興趣應徵者，可透過以下方式申請 Interested parties, please apply via:

• 電郵簡歷到 Email the detailed resume to careers@sjmresorts.com

• 致電人才招募專線 89820288 / 68827115

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APPLY NOW 快速申請職位：

*澳娛綜合僅為僱用事宜收集個人資料，提交資料即構成當時人同意及授權澳娛綜合在僱用程序中處理個人資料。

CityViva 城悅酒店澳門招聘

精。簡。悅

城悅酒店設計獨特，精緻佈局、簡約時尚、賞心悅目。專業熱情的職員，為賓客提供二十四小時貼心服務。我們致力於為您提供溫馨舒適，至臻完美的度假體驗。連續多年榮獲業界多個獎項，被譽為旅行者最愛的酒店典範。不論是旅遊度假或是商務出行，城悅酒店皆是您理想的選擇。

現正招聘以下職位：

行政辦公室 Executive Office

• 餐飲及營運主任 F&B Operations Supervisor

財務部 Finance

• 助理 (全職/兼職) Assistant (Full-time / Part-time)

資訊科技部Information Technology

• 助理 – 資訊科技部 Assistant - Information Technology

前台部 Front Office

• 客戶關係專員 Guest Relations Specialist

管家部 Housekeeping

• 樓層主任 Floor Supervisor

• 房口部督導員 Assistant Floor Supervisor

• 房務員 Room Attendant

工程部 Engineering

• 工程主任 Engineering Supervisor

• 工程技工 Technician

申請方式：

本酒店為員工提供優厚薪酬及福利，包括膳食、有薪假期、醫療保險及晉升機會。 如對上述職位有意者請將履歷、近照及期望薪金電郵至 careers@cityviva.com.mo

閣下亦可致電 8291 0085 或 8291 0203 與人力資源部查詢有關詳情。

以上職位工作需持有澳門居民身分證

所有申請資料都將嚴格保密並僅用於招聘用途

【 澳門首店】霸王茶姬開幕招聘

霸王茶姬首店成立於2017年11月17日，我們致力做一家服務全球100個國家以上的中國茶飲品牌，“以東方茶，會世界友”。源自雲南，全球發展，全球門店數量突破 6000 家。

公司網站：https://chagee.com.hk/

招聘職位：

茶飲副店長

工作職責：

• 負責一般店舖日常工作，包括收銀、飲品調製、預備材料及店舖清潔等

• 管理店舖運作

• 協助編更, 控制食材等

• 提升及培訓員工高質素服務

• 工作時間：每天工作8小時 | 每月6天休息日 | 輪班輪休

• 工作經驗要求：三年或以上餐飲業管理經驗，有連鎖茶飲管理經驗優先考慮

薪酬待遇及員工福利：

• 法定性假期

• 員工膳食津貼

• 醫療保險

• 有薪年假8天起

• 生日假

• 婚假/恩恤假

• 節日福利

• 員工免費奶茶券

• 良好晉升機會

• 提供全面在職培訓

Interest candidates please send your full resume with present and expected salary to to the Human Resources Department by Email: hrhk@chagee.com

All data collected will be used for recruitment related purpose only.

職位空缺只接納持澳門居民身份證之人員申請。

全職調茶師

工作職責：

• 負責一般店舖日常工作，包括收銀、飲品調製、預備材料及店舖清潔等

• 工作時間：每天工作8小時 | 每月6天休息日 | 輪班輪休

• 工作經驗要求：良好廣東話，一般英文，懂中文書寫

薪酬待遇及員工福利：

• 法定性假期

• 員工膳食津貼

• 醫療保險

• 有薪年假8天起

• 生日假

• 婚假/恩恤假

• 節日福利

• 員工免費奶茶券

• 良好晉升機會

• 提供全面在職培訓

Interest candidates please send your full resume with present and expected salary to the Human Resources Department by Email: hrhk@chagee.com，or via WhatsApp(text messages only) at +852 4707 2930 to contact us for inquiries and applications.

All data collected will be used for recruitment related purpose only.

職位空缺只接納持澳門居民身份證之人員申請。

全職茶飲師

工作職責：

• 負責一般店舖日常工作，包括收銀、飲品調製、預備材料及店舖清潔等

• 工作時間：每天工作8小時 | 每月6天休息日 | 輪班輪休

• 工作經驗要求：一年相關經驗，良好廣東話，一般英文，懂中文書寫

薪酬待遇及員工福利：

• 法定性假期

• 員工膳食津貼

• 醫療保險

• 有薪年假8天起

• 生日假

• 婚假/恩恤假

• 節日福利

• 員工免費奶茶券

• 良好晉升機會

• 提供全面在職培訓

Interest candidates please send your full resume with present and expected salary to the Human Resources Department by Email: hrhk@chagee.com，or via WhatsApp(text messages only) at +852 4707 2930 to contact us for inquiries and applications.

All data collected will be used for recruitment related purpose only.

職位空缺只接納持澳門居民身份證之人員申請。

全職茶導師

工作職責：

• 負責一般店舖日常工作，包括收銀、飲品調製、預備材料及店舖清潔等

• 培訓新員工，配合店長處理門店相關工作 

• 工作時間：每天工作8小時 | 每月6天休息日 | 輪班輪休

• 工作經驗要求：兩年相關經驗，良好廣東話，一般英文，懂中文書寫

薪酬待遇及員工福利：

• 法定性假期

• 員工膳食津貼

• 醫療保險

• 有薪年假8天起

• 生日假

• 婚假/恩恤假

• 節日福利

• 員工免費奶茶券

• 良好晉升機會

• 提供全面在職培訓

Interest candidates please send your full resume with present and expected salary to the Human Resources Department by Email: hrhk@chagee.com，or via WhatsApp(text messages only) at +852 4707 2930 to contact us for inquiries and applications.

All data collected will be used for recruitment related purpose only.

職位空缺只接納持澳門居民身份證之人員申請。

MACAU SLOT 澳門彩票有限公司招聘

澳 門 彩 票 有 限 公 司 創 建 於 1 9 8 9 年 ，為 亞 洲 首 間 合 法 之 足 球 及 籃 球 博 彩 彩 票 專 營 公 司 ， 業 務 主 要 是 為 本 地 及 海 外 客 戶 提 供 足 球 及 籃 球 博 彩 服 務 。

Betting Operation Department 投注營運及監控部

• 賽事資料組文員

► 了解詳情 DETAILS

Customer Service Department 客戶服務部 (歡迎在讀大學生應徵)

• 時薪客戶服務助理 (兼職)

► 了解詳情 DETAILS

時薪客戶服務助理 (兼職)

Cashbetting Department 現金投注部 (歡迎在讀大學生應徵)

• 時薪票務助理(兼職)

► 了解詳情 DETAILS

時薪票務助理(兼職)

Internal Audit Department 內部審核部

• IT Audit Manager(資訊科技審計經理)

► 了解詳情 DETAILS

對職位有意者，請將個人履歷電郵至 jobs@macauslot.com。

IT Audit Manager (資訊科技審計經理)

Information Technology Development Department 資訊科技發展部

• Business Analyst

► 了解詳情 DETAILS

APPLICATION 申請方式：

有意者請前往本司官網 https://www.macauslot.com/hr/hr_post_list.php.填寫申請表格。

記得點擊 "職位空缺" 申請職位，本司職員會盡快處理您的申請。

如有任何疑問，歡迎致電 8988 9688 查詢。

*個人資料絕對保密，只作招聘用途。

讚娛樂製作有限公司澳門招聘

活動製作策劃（全職）

工作地點：澳門

• 具相關本科學歴

• 2年以上相關工作經驗優先

職務要求：

• 熱愛外展和日新月異的工作環境；

• 可獨立跟進項目及執行；

• 對活動製作有激情；

• 有一定的工作抗壓能力；

• 可接受節假日的項目工作安排；

• 接受戶外及外展工作；

• 有良好協調及溝通能力；

• 撰寫活動方案及現場執行。

申請方式：

以上職位需持有澳門居民身分證，有意者可將履歷電郵至：like.stephaniechan@gmail.com

AAPE 澳門招聘

ABOUT AAPE BY *A BATHING APE®

At A BATHING APE®, creative concepts never cease to emerge. In spring-summer 2012, a brand-new diffusion line AAPE BY *A BATHING APE® (abbreviated as AAPE, reads A-A-P-E) was conceived to consolidate a young and hip message. With an eye to the young menswear market, AAPE aims at creating a simple, light and fashionable wardrobe for the new generation of fashionistas. With comfortable cut heavily trended in every season, each item at AAPE is designed to become an everyday staple. The AAPE logo, featuring prominently a graphic round face of the ape, is a younger version of the original A BATHING APE® Moon Face. Its monochromatic design is immediately recognizable thanks to its strikingly simple yet unmistakably powerful rendition, heralding a brand that is bound to become the most sought-after among young fashion-forward fans.

澳門威尼斯人AAPE – 全職售貨員 Full Time Sales

工作職責

• 提供優質及待客熱誠的顧客服務

• 介紹產品的特點及穿搭知識

• 處理日常店鋪運作 (包括貨品陳列、倉存整理、盤點等工作)

• 熟悉推廣活動內容及貨品資訊，銷售貨品及達成銷售指標

入職要求

• 具有相關品牌銷售經驗

• 一年或以上零售經驗會優先考慮

• 處事成熟並能獨立工作

• 積極主動、良好顧客服務技巧及具團隊合作精神

• 歡迎無零售經驗者加入

• 即時上班者可獲優先考慮

工時及福利

• 底薪$10,000或以上，另加勤工獎及個人佣金可達至$20,000

• 酌情性花紅

• 有薪年假

• 每月例假

• 員工購物優惠

• 醫療福利

• 有薪在職培訓、良好晉升機會

工作地點：威尼斯人

可致電招聘熱線

Whatsapp +852 6367 0803 陳小姐

或 電郵履歷至：talents.hk@bape.com

申請者提供的個人資料本公司會絕對保密並且只會作有關招聘用途。

Apex Retail Limited 澳門招聘

美容護膚品 - Beauty Adviser

薪金：$15,000 - $35,000起

品牌： Dual Sonic 是韓國家用美容儀品牌，連續五年銷量領先 。以及其他品牌的護膚產品。

職位空缺：6-8 名

工作地點：巴黎人, 倫敦人

日間工作：需輪班 (每日工作9小時,(包1小時午餐時間)

工作概述：

• 向客戶推薦並演示護膚品及美容儀的使用技巧，精准匹配其需求

• 講解產品細節（成分、用法、價格等），幫助客戶充分了解

• 積極推廣我們的品牌美容產品，達成銷售目標

工作職責：

• 主動接近客戶並互動，識別其需求，結合喜好推薦護膚品。

• 正確展示護膚品和美容儀器的使用方法，向客戶解釋意向產品的使用方式。

• 進行交叉銷售，分享產品價格及特別優惠信息。

• 提供皮膚保養建議，提升客戶滿意度。

• 門店運營與維護-貨架上的產品展示正確，根據需要補充庫存。

• 保持個人美容和服務標準。

• 個人素質與經驗要求

• 需具備責任感、團隊精神、勤奮和守時的品質。

• 有相關銷售、美容、零售或客戶服務經驗者優先。

• 操流利普通話及廣東話，基本英語

• 歡迎畢業或應屆畢業生、無經驗者均可

【員工福利】

• 豐厚薪酬、佣金及獎金

• 生日假期

• 有薪年假

• 每月勤工獎

• 良好晉升福利

• 舒適工作環境

• 介紹人獎金

• 員工購物優惠

有意應徵者，請聯絡本公司人事部 WhatsApp (853）6263 6280 或電郵致：csmacau@apexretail.hk

( 求職者遞交個人資料只作招聘用途，所有資料絕對保密 )

CSI 集團澳門招聘

CSI集團扎根澳門30多年，業務橫跨出入境口岸碼頭營運及管理、公共事業、公共工程、房地產發展、室內設計、娛樂製作、演唱會主辦及策劃、市場活動策劃、高端酒品及中藥房零售業務等多個領域。

2017年，澳門特別行政區政府正式將新氹仔客運碼頭營運經營權批給CSI集團，本集團秉持良好及負責任的經營理念，與氹仔客運碼頭共同服務澳門市民及旅客長達五年。

2022年，特區政府再次將氹仔客運碼頭經營權續批給本集團，本集團繼續堅守理念、力求創新，為澳門居民及來往澳門旅客提供了一個更多元化、優質的購物、悠閒、美食及過境體驗平台，讓氹仔客運碼頭真正成為讓澳門居民及來澳旅客能樂在其中，共同參與的和諧互動新口岸。

「同心Concentric、團結Solidarity、創新Innovation」，正如集團標誌以“無限大”的符號為主體，代表集團將不斷開拓更多元化的業務，力求創新與進步，扎根澳門，面向國際。

我司網站：https://csi-group.com.mo/

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財務總監

工作内容：

• 建立健全財務管理制度，對財務部門的日常管理、資金預算、資金運作等進行總體控制;

• 建構各部門預算規劃、成效追蹤及成本分析系統;

• 提供公司各項財務相關分析及報表，並針對異常科目做分析處理;

• 覆核財務報表，並檢討公司各單位營運及預算執行狀況;

• 擬訂公司財務投資規劃，規避投資風險;

• 對公司稅收進行整體籌畫與管理，按時完成稅務申報及年度審計工作;

• 負責收入、成本、費用的審核及監督，及時核對應收應付款項及往來帳;

• 各部門資產盤點及登記;

• 負責財務外勤之工作;

• 完成上級交辦的其它或臨時工作。

職位要求：

• 大學畢業或以上學歷，主修財務相關專業 ;

• 六年或以上財務及出納等相關工作經驗;

• 持有會計文憑或 LCC 中級或以上或同等資歷

• 熟悉各類辦公室軟件及財務系統;

• 良好粵語、普通話及英語讀寫能力;

• 有責任感、能獨立處事、工作細緻及團隊意識強，

• 具一定抗壓能力,較強的溝通協調以及語言表達能力。

酒窖銷售高級經理

職位描述：

• 酒窖銷售高級經理負責管理酒窖的日常運營，包括庫存管理、銷售策略和客戶服務，確保提供高品質的產品和卓越的顧客體驗。此職位要求具備豐富的葡萄酒知識、優秀的管理能力和良好的溝通技巧

主要職責：

• 庫存管理：

• 負責酒窖的庫存管理，包括進貨、存貨和出貨，確保庫存準確和充足

• 定期進行庫存盤點，確保產品質量和可用性

• 銷售策略：

• 制定和執行酒窖的銷售計劃，設定銷售目標和預算，推動銷售增長

• 監控市場趨勢和競爭對手，調整銷售策略以應對市場變化

• 客戶服務：

• 提供專業的產品建議和服務，解答顧客的問題，提升顧客滿意度

• 組織品酒會和其他促銷活動，吸引新顧客並增強顧客忠誠度

• 團隊管理：

• 招募、培訓和管理酒窖團隊，提升其專業知識和服務能力

• 評估員工表現，提供反饋和指導，促進團隊發展

• 財務管理：

• 負責酒窖的預算和財務報告，確保業務運營的盈利能力

• 分析銷售數據，制定相應的業務計劃和報告

• 合規與安全管理：

• 確保酒窖遵循相關法律法規和行業標準，維護產品的安全和質量

• 定期檢查庫存和設施，降低運營風險

職位要求：

• 學歷不限，男女不限，形象佳；

• 三年或以上酒類銷售工作經驗(對紅酒、威士忌品牌有一定了解)，有固定客戶資源及能獨立開發新客戶；

• 具備一定的市場分析能力，反應敏捷、具有較強的溝通能力及交際技巧；

• 有責任心，具團隊合作精神;

• 具一定抗壓能力，善於挑戰 ;

• 有酒店經銷商、煙酒行、團購管道銷售資源優先。

酒窖銷售主任/高級主任

職位描述：

• 酒窖銷售主任/高級主任兼配送負責管理酒窖的銷售業務，並同時負責產品的配送工作。此職位要求具備優秀的銷售技巧和良好的物流管理能力，以確保顧客滿意度和業務增長

主要職責：

• 銷售管理：

• 制定和執行酒窖的銷售策略，達成銷售目標

• 了解顧客需求，提供專業的產品建議，並解答顧客的問題

• 客戶關係管理：

• 建立和維護與主要客戶的良好關係，定期拜訪以了解其需求

• 協助客戶解決問題，提升顧客忠誠度

• 配送管理：

• 負責產品的配送安排，確保準時、安全地將產品送達顧客手中

• 管理配送路線，優化運送流程，提高配送效率

• 庫存和物流管理：

• 監控庫存水平，確保產品供應充足並減少庫存損耗

• 協調庫存管理和配送工作的協作，確保操作流程的順暢

• 市場推廣：

• 協助組織和推動市場推廣活動，提升品牌知名度

• 收集市場信息，分析競爭對手的動態，制定相應的應對措施

• 報告和分析：

• 定期準備銷售報告和配送狀況報告，分析數據以評估業務表現

• 提出改進建議，支持公司的業務發展

職位要求：

• 熱愛品酒及有兩年或以上酒類銷售經驗；

• 反應敏捷、表達能力強及具親和力；

• 良好銷售技巧及客戶服務意識；

• 粵語及普通話良好, 懂英文更佳；

• 有責任心，具團隊合作精神;

• 具一定抗壓能力，善於挑戰。

酒窖銷售員兼配送

職位描述：

• 酒窖銷售員兼配送負責在酒窖內進行銷售活動，同時負責產品的配送工作，以確保顧客獲得高品質的服務和產品。此職位要求具備良好的銷售技巧和基礎的物流管理能力

主要職責：

• 銷售業務：

• 迎接顧客並提供專業的產品建議，推廣酒窖的各類產品

• 了解顧客需求，解答問題，提供優質的顧客服務，以提升顧客滿意度

• 客戶關係管理：

• 建立與維護良好的客戶關係，定期跟進顧客反饋，增強顧客忠誠度

• 協助處理顧客投訴和查詢，確保顧客的需求得到滿足

• 配送管理：

• 負責產品的配送安排，確保準時、安全地將產品送達顧客手中

• 管理配送路線，優化運送流程，提高配送效率和準確性

• 庫存管理：

• 協助管理酒窖的庫存，確保產品供應充足，並定期進行庫存清查

• 確保酒窖內的產品陳列整齊，保持良好的店內環境

• 市場推廣：

• 協助組織和參加市場推廣活動，提升品牌的知名度和銷售額

• 收集市場信息，了解競爭對手動態，提供反饋以支持銷售策略的調整

職位要求：

• 持有小車車牌，能擔當文件派送等外勤工作;

• 良好銷售技巧及客戶服務意識；

• 粵語及普通話良好, 懂英文更佳；

• 有責任心，具團隊合作精神;

• 具一定抗壓能力，善於挑戰。

藥妝銷售經理

職位描述：

• 中藥房/藥妆門店經理負責管理和運營門店的日常業務，確保銷售目標的達成以及顧客滿意度的提升。此職位要求具備豐富的中藥及药妆知識、出色的領導能力和良好的客戶服務技巧

主要職責：

• 業務管理：

• 負責中藥房及药妆店的日常運營，包括庫存管理、銷售策略和促銷活動的執行

• 監控銷售數據，分析業務趨勢，制定相應的業務計劃

• 團隊管理：

• 招募、培訓和管理門店員工，提升團隊的專業知識和服務能力

• 定期評估員工表現，提供反饋和改進建議，促進團隊成長

• 顧客服務：

• 確保提供高品質的顧客服務，解決顧客的問題和需求，提供專業的中藥及药妆產品建議

• 收集顧客反饋，持續改進服務質量，提升顧客滿意度

• 庫存和財務管理：

• 監控庫存水平，確保產品供應充足，並減少庫存損耗

• 負責門店的預算和財務報告，確保業務的盈利能力

• 市場推廣：

• 執行和推動市場推廣活動，提升中藥房及药妆店的知名度和銷售額

• 與區域經理協作，制定符合市場需求的促銷策略和活動

• 合規與安全管理：

• 確保門店遵循公司政策和相關法律法規，維護安全和衛生標準

• 定期進行內部檢查，降低運營風險，確保業務合規性

職位要求：

• 中學或以上程度

• 中、英文程度良好

• 具有五年以上零售管理店鋪經驗，能獨立處理工作

• 良好溝通技巧及協調能力

• 操流利粵語、英語及普通話

• 有藥品及健康產品經驗者優先

藥妝銷售高級主任

職位描述：

• 藥妝銷售高級主任負責制定和執行藥妝的市場推廣和銷售策略，以促進產品銷售和市場擴展。此職位要求具備較強的市場分析能力、出色的溝通技巧和豐富的行業知識

主要職責：

• 市場分析：

• 進行市場調研，分析行業趨勢、競爭對手和客戶需求，制定相應的市場策略

• 定期撰寫市場分析報告，向管理層提供建議

• 銷售策略制定：

• 制定藥物貿易的銷售計劃和預算，確定年度和季度的銷售目標

• 設計和推動促銷活動，以提高產品的市場能見度和銷售額

• 客戶管理：

• 建立和維護與主要客戶的良好關係，定期拜訪客戶，了解其需求和反饋

• 協助客戶解決問題，提供專業的產品支持

• 團隊管理：

• 指導和培訓銷售團隊，提升其專業技能和業務能力

• 定期評估團隊表現，提供反饋和激勵措施

• 業務報告：

• 定期準備銷售報告，分析銷售數據和業績，提出改進建議

• 監控銷售指標，確保團隊達成既定目標

• 合規管理：

• 確保所有銷售活動遵循相關法律法規和公司政策，維護公司形象

• 參與內部和外部審核，確保業務合規性

中藥房 藥妝/ 店務員（兼職/全職）

職位描述：

• 店務員負責為顧客提供優質的服務，協助銷售中藥和药妆產品。此職位要求具備良好的客戶服務技巧、產品知識和團隊合作精神

主要職責：

• 顧客服務：

• 迎接顧客並引導他們選擇產品，提供專業的產品建議

• 解答顧客的問題，提供中藥和药妆的使用建議和注意事項

• 產品銷售：

• 進行產品推廣，達成銷售目標，提升門店的業績

• 協助顧客完成購買流程，處理結算事宜，確保收銀準確無誤

• 庫存管理：

• 監控庫存水平，確保產品供應充足，並及時補充庫存

• 定期清點庫存，協助進行庫存盤點和管理

• 環境維護：

• 確保店內環境整潔有序，保持產品展示的美觀

• 定期清理和整理貨架，維護產品的陳列效果

• 團隊合作：

• 與其他店務員緊密合作，確保服務流程的順暢和高效

• 參加定期的團隊會議，分享產品知識和服務經驗

職位要求：

• 中學或以上程度

• 中、英文程度良好

• 具有兩年以上零售管理店鋪經驗，能獨立處理工作

• 良好溝通技巧及協調能力

• 操流利粵語、英語及普通話

• 有藥品及健康產品經驗者優先

餐飲服務員（兼職/全職）

職位描述：

• 愛瑪膳私房菜服務員負責為顧客提供高品質的餐飲服務，確保顧客在用餐過程中的滿意度。此職位要求具備良好的溝通能力、服務意識和團隊合作精神

主要職責：

• 顧客服務：

• 迎接顧客並引導入座，介紹菜單和餐廳特色

• 接收和處理顧客的點餐，提供專業的建議和推薦

• 餐飲服務：

• 準備和上菜，確保餐點的準確性及上菜時的美觀

• 定期關注顧客的需求，提供額外的服務，如加水、清理桌面等

• 環境維護：

• 確保餐廳的整潔和衛生，定期清理桌椅和用具

• 協助餐廳的日常運營，包括補充餐具和管理庫存

• 顧客關係管理：

• 主動詢問顧客的用餐體驗，收集反饋以便改進服務

• 處理顧客的投訴和問題，確保及時解決

• 團隊合作：

• 與其他服務員和廚房團隊緊密合作，確保服務的流暢性

• 參加團隊會議，分享服務經驗和改進建議

業務發展與市場部總監（澳門及內地）

職位描述：

• 業務發展總監負責制定和執行公司在澳門及內地的業務發展策略，促進市場擴展和業務增長。此職位要求具備豐富的市場經驗、卓越的領導能力和良好的商業敏感度，以支持公司的長期目標

主要職責：

• 市場策略制定：

• 參與公司的重要營運決策活動，制定和實施針對澳門及內地市場的業務發展計劃，確保與公司整體戰略一致

• 監控市場動態，進行競爭分析，及時調整策略以抓住市場機會

• 為公司訂定經營預算，並做好預算控管，以及達成預算目標

• 客戶關係管理：

• 建立和維護與主要客戶及合作夥伴的良好關係，促進業務合作

• 代表公司參加行業會議、展覽和商務活動，提升品牌知名度

• 團隊管理：

• 領導和指導業務發展團隊，確保團隊成員有效執行業務計劃，達成業務目標

• 評估團隊績效，提供持續的培訓和發展支持

• 業務分析與報告：

• 收集和分析業務數據，監控業務表現，提供定期報告以支持高層決策

• 制定業務預算，監控支出，確保業務運營的可持續性

• 競爭品牌營業績效資料蒐集及分析

• 合規與風險管理：

• 確保所有業務活動遵循法律法規及公司政策，維護合規性

• 識別潛在業務風險，制定風險控制措施

職位要求：

• 碩士或以上學歷，工商管理碩士（MBA）、市場營銷、國際商業、戰略管理、金融優先。

• 10年或以上相關工作經驗。

• 能夠制定符合公司整體戰略的澳門及內地市場中長期業務發展計劃。

• 擅長市場分析、競爭者研究，並能將洞察轉化為可執行的市場策略。

• 熟悉內地及澳門的商業環境，擅長發掘並洽談戰略合作夥伴、分銷商或關鍵客戶。

• 具備從零到一開拓新市場或新業務線的經驗。

• 能與來自不同背景的同事、合作夥伴和政府部門有效協作。

口岸發展與管理部經理

職位概述：

• 口岸發展與管理部經理負責協助管理口岸的日常運營，確保所有運作符合公司政策及法規要求。該職位需有效協調資源、監控運營指標，並推動流程改進，以提升效率和客戶滿意度。

主要職責：

• 日常運營管理

• 監督口岸的運作流程，包括貨物進出口、通關及檢查程序。

• 定期視察碼頭營運狀況，確保團隊工作及時且準確。

• 協調與海關及其他機構的關係，確保運營通暢。

• 確保營運場地的安全性，檢測及避免各類安全隱患。

• 修改並呈交政府文件及商戶通告。

• 負責氹仔客運碼頭的運營管理，包括局方溝通及商戶協調。

• 協助氹仔客運碼頭商用空間招商及商戶進場、籌備、開業方案的制定。

• 團隊管理

• 指導和管理口岸運營團隊，確保達成日常運營目標。

• 進行團隊績效評估，提供反饋和發展建議。

• 組織團隊培訓，提升員工專業技能與服務意識。

• 流程優化

• 分析運營數據，識別改進機會並實施最佳實踐。

• 參與制定和實施運營策略，以提升效率和降低成本。

• 客戶服務

• 確保客戶需求得到滿足，及時處理客戶的投訴和建議。

• 建立並維護與客戶及合作夥伴的良好關係，以促進業務增長。

• 制定並實施簽約商家品牌的進場、籌備及開業方案。

• 報告及分析

• 定期準備運營報告，向總監匯報運營狀況及表現。

• 監控運營指標，確保目標達成並提出改善建議。

• 審核碼頭管理報告及其他相關文件。

職位要求：

• 本科或以上學歷，公共行政或商科相關專業優先考慮;

• 具有五年或以上商場管理、客戶服務經驗;

• 良好中英文溝通及書寫能力;

• 有責任感、能獨立處事、工作細緻及團隊意識強;

• 具一定抗壓能力及較強的溝通協調能力。

業務發展與市場部主任

職位描述：

• 業務發展與市場部主任負責協助業務發展團隊推動公司的業務增長，支持市場調研、客戶開發和業務分析。此職位要求具備良好的溝通能力、數據分析能力和自我驅動的工作態度，以支持公司的增長目標

主要職責：

• 市場調研與分析：

• 協助進行市場調研，分析行業趨勢和競爭對手的情況。

• 收集和整理潛在客戶的信息，識別新的商機。

• 客戶開發：

• 協助業務發展團隊聯絡潛在客戶，介紹公司的產品和服務。

• 參加行業展會和商務活動，擴展業務網絡。

• 業務提案與報告：

• 協助準備業務提案和報告，根據客戶需求制定解決方案。

• 定期向業務發展經理報告市場反饋和業務進展。

• 客戶關係管理：

• 協助維護現有客戶關係，定期跟進客戶需求，提供支持。

• 收集客戶反饋，幫助改進產品和服務。

• 團隊協作：

• 與內部團隊（如市場部、產品部）密切合作，確保業務計劃的有效執行。

• 參加部門會議，分享市場洞察和客戶需求

職位要求：

• 五年或以上的市場推廣 、活動策劃及執行經驗;

• 熟識廣告、市場營銷、新媒體、大型活動、旅遊產品等業務的發展與趨勢;

• 熟悉企業形象推廣和澳門政策方向;

• 責任心強、思維清晰、富創意、具優良的組識、協調、指揮及溝通能力;

• 具良好中文及英文寫作能力;

• 具視頻剪接及多媒體資訊製作經驗優先。

廣告平面設計師

職位描述：

• 廣告平面設計師負責支持設計團隊的日常運作，完成各類設計項目、文檔管理和行政工作。此職位要求具備良好的設計基礎知識、組織能力和溝通技巧

主要職責：

• 設計支持：

• 完成設計項目，包括資料收集、概念草圖和初步設計方案的製作

• 準備和整理設計提案及簡報材料，協助設計團隊進行項目展示

• 文檔管理：

• 負責設計文件的整理、存檔和管理，確保文件的準確性和可查詢性

• 協助撰寫設計相關的報告和文檔，維護設計部的數據庫

• 項目協調：

• 協助設計項目的進度跟蹤，確保項目按時完成

• 與其他部門協作，協調設計需求和資源

• 市場調研：

• 收集和分析市場資訊，了解行業趨勢和競爭對手的設計動向

• 協助準備市場調研報告，為設計決策提供支持

職位要求：

• 平面設計學系、美術設計等相關專科或以上學歷

• 了解市場上各行業的心理

• 熟悉Al，Photoshop等軟件應用

• 具色彩敏銳觀察力及分析能力

• 對項目負责、認真、有耐心

• 善於與團隊满通協作完成項目

• 具視频剪接及多媒體資訊製作經驗優先考慮。

申請方式：

有意者請發送簡歷至電郵：admin@csi-group.com.mo

Four Seasons Hotel Macao 澳門四季酒店招聘

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence.

In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

澳門四季酒店於2008年開業，是追求卓越與個性化服務的商務及休閒旅客夢寐以求的目的地。其獲得之獎項與賓客滿意度，充分印證了酒店的卓越品質。

2020年10月，澳門四季酒店隆重推出「四季名薈」，以全套房的形式，將奢華體驗與量身定制的服務提升至全新境界。新增的289間套房使酒店客房總數增至649間，成為四季酒店集團規模最大的物業。坐落於金光大道核心地帶，酒店猶如一座優雅的度假綠洲，薈萃頂級娛樂、高端購物、世界級餐飲體驗，以及四季酒店標誌性的尊寵款待。

Four Seasons Hotel Macao offers various career development opportunities, industry-leading benefits and a pleasant working environment. Join our motivated, dynamic and enthusiastic team and develop your career with us.

澳門四季酒店提供完善的職業生涯發展機會、福利及卓越的工作環境。歡迎加入我們的團隊，開展您事業的新篇章。

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We are currently looking for:

現誠聘下列職位：

Apply Us:

申請方法：

For interested applicants, please share your resume by e-mail to jobs.macao@fourseasons.com or visit us at careers.fourseasons.com.

Should you have any inquiries, kindly contact us at 8112-8863 or 8112-8864.

有意申請者，請把履歷發送到 jobs.macao@fourseasons.com 或瀏覽 careers.fourseasons.com 查看職位詳情。

如有任何疑問，請致電 8112-8863 或 8112-8864 與招聘部聯絡。

WYNN PALACE (MACAU) 澳門永利皇宮招聘

Contractor - Food and Beverage Marketing餐飲市場推廣合約員

主要職責

執行公司日常食品和飲料營銷舉措和計劃； 管理經理分配的項目。 支持內部和外部溝通策略，管理餐飲團隊的每日簡報，並協調促銷活動和營銷活動。

職位介紹

• 準備由餐飲營銷團隊發起的工作簡報，在經理的指導下及時、專業地傳達所有餐飲促銷活動。

• 協調餐飲團隊的工作簡報，並在向創意/數字營銷/多媒體團隊匯報藝術品或社交內容開發之前整合準確的信息。

• 與文案機構密切合作，撰寫、編輯、校對和分發營銷材料和促銷材料的內容。

• 協助經理與攝影師/攝影師/剪輯師協調，安排餐飲團隊所有行銷活動的拍攝/攝影/訪談行程。

• 與管理階層合作，協助其執行行銷計畫以及根據公司策略和目標受眾所進行的各項具體活動。

職位要求

• 工作經驗：具1-2年相關領域工作經驗者優先考慮

• 知識/證書：較強的溝通和人際交往能力，能夠進行創造性思考。精通內容管理系統、印刷媒體和社交媒體平台。在向合作夥伴通報情況、時間管理和績效分析方面具有良好的執行力。

• 教育程度：傳播學、新聞學或相關領域的學士學位

• 語言能力：良好的英語、粵語和普通話書面和口語能力

• 電腦應用：擅長MS Office 和Photoshop。了解現有的社交媒體平台和在線評論網站，以便為這些平台提供內容管理。

• 合約期: 6 個月

Job Purpose

Support the execution company’s daily food and beverage marketing initiatives and programs; manage certain projects assigned by manager. Support internal and external communications strategy, manage daily briefing from F&B team, and coordinate promotional events as well as marketing campaigns.

Key Responsibilities

• Prepare job briefing which initiate by F&B Marketing team, communicates all F&B promotions in a timely and professional manner with manager’s guidance.

• Coordinate job brief from F&B team and consolidate accurate information before debriefing to creative/ digital marketing/ multimedia team for artwork or social content development.

• Work closely with copywriting agency to write, edit, proof reading, and distribute content for marketing material and promotion collateral.

• Support manager to coordinate with photographers / videographers / editors for the shooting / filming / interview schedules with F&B department for all marketing campaigns.

• Collaborate with and support management to implement marketing plan as well as various individual campaign based on company strategy and target audience.

Competencies and Requirements

• Experience: Minimum 1-2 year of relevant experience in a communications role is preferred.

• Knowledge/Certificates: Strong communication and interpersonal skills and be able to think creatively. Proficient in content management systems, print media and social media platforms. Good execution on briefing partners, time management and performance analysis.

• Education: Bachelor’s degree in Communications, Journalism, or related field.

• Language Abilities: Good written and spoken English, Cantonese and Mandarin

• Computer Skills: Good at MS Office and Photoshop. Aware of existing social media platforms and online review sites in order to provide content management to those platforms.

• Contract Duration: 6 months

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）88891188。For enquiries, please contact us at (853) 88891188 during office hours from Monday to Friday between 9:00am and 6:00 pm.

品牌主任 Officer - Brand Marketing (ID:1047BR)

主要職責

• 負責所有品牌與廣告活動的順利執行，確保與公司品牌策略的一致性。此職位需要仔細校對推廣資料，並協調推廣活動的相關事務。

職位介紹

• 負責日常推廣活動的執行，並向管理層提交日常進展報告。

• 負責以高標準的溝通能力，並在及時的時間內完成工作。

• 與創意及多媒體團隊協調，介紹並聯繫即將推出的娛樂場推廣活動。

• 支援品牌經理推動大型活動計畫，並為娛樂場營運、會藉、推廣營運及項目策劃等不同部門提供協調與支援。

• 負責娛樂場導向標誌的規劃與執行，包括撰寫內容、校對資料，以及提出新的傳播建議供管理層審核。

• 協助推行行銷策略與活動，提升公司品牌知名度及營收。

• 維護專案資料庫及預算報告，確保資料的完整與準確。

• 具備良好的行政管理技能（如報告撰寫、簡報製作及高效處理發票）。

職位要求

• 工作經驗：具至少 2-3 年相關工作經驗

• 教育程度：具市場營銷、傳播、酒店或相關專業的學士學位。同時具備創意設計與製作知識者優先

• 語言能力：具良好的廣東話、普通話及英文書寫和口語能力

• 電腦技能：熟識 MS Office 電腦軟件操作和精通中英文文書處理

Job Purpose

• Responsible for smooth execution of all branding and advertising campaign to ensure they are in line with the company’s brand strategy. The role, which requires careful attention to detail in proofreading promotion materials and coordination in marketing campaigns and events

Key Responsibilities

• Responsible for daily promotional operations and prepare regular reports for management.

• Responsible for delivering work to a high communication standard and within a timely manner.

• Introduce and liaise upcoming casino promotions with Creative and Multimedia team.

• Assist the manager in driving large-scale campaign efforts and provide coordination support between different business units, including Casino Operations, Club Marketing, Campaign Operations, and Special Events.

• Coordinate and execute the casino directional signage plan, including writing, proofreading, and suggesting new communications for all casino touchpoints for management approval.

• Assist in implementing marketing plans and campaigns to increase awareness and profitability for the company.

• Maintain project compendium and budget reports.

• Strong administrative skills, including report generation, PowerPoint creation, and efficient invoice processing.

Competencies and Requirements

• Experience: Minimum of 2-3 years related experience

• Education: Bachelor’s degree in marketing, Communications, Hospitality or related field. Knowledge of creative design, production an advantage

• Language Ability: Good written and spoken Cantonese, Mandarin and English

• Computer Skills: Knowledgeable in Microsoft Office applications and proficient in Chinese word processing

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技商業智能副經理 Assistant Manager - IT Business Intelligence Group (ID:3108BR)

主要職責

資訊科技商業智能副經理負責理解其職位所面臨的工作優先事項，並確保其所指導的 BIG 團隊成員能夠理解並按需執行相關任務。此職位兼具管理支援工單、特殊請求以及分配專案的雙重角色。在專案管理方面，必須遵守既定的專案管理標準。若出現任何突發問題、挑戰或投訴，需立即向 BIG 團隊的經理及高級經理匯報。此職位亦肩負與各物業層級營運人員及其他 IT 成員保持良好溝通的重要責任。

職位介紹

• 理解即時出現的工作優先事項，確保相關任務按需安排並執行

• 負責交接班流程，確保所有工單被充分理解

• 監控並管理團隊的服務台工單，確保符合服務水平協議（SLA）

• 向高層管理層匯報可能引起關注的事項

• 對分配的專案執行專案管理流程

• 及時向商業智能管理層報告所有挑戰，並提供解決方案

• 辨識並維護分配專案的所有預算項目，包括營運支出（OPEX）預算

• 檢視 ServiceNow 服務台報告及工具，監控未處理工單，並根據優先級進行跟進

• 每日與營運高層溝通關鍵問題

• 與營運團隊合作，設計合適的風險及風險緩解方案

• 了解科技與營運業務

• 協助管理硬體與軟體的第二線支援

• 辨識並建立與服務供應商及系統廠商的合作關係

• 與公司其他部門保持溝通，了解並收集業務需求

職位要求

• 工作經驗

• 至少兩年與上述職責直接相關的工作經驗，其中包括兩年管理經驗

• 在專案與資源管理方面有相關經驗

• 對酒店／娛樂場／人力資源／財務應用有基本了解

• 教育程度：資訊科技相關領域的文憑或學位

• 語言能力：英語、普通話及粵語多語能力者優先

Job Purpose: The Assistant Manager BIG (AM BIG) is responsible for understanding the priorities that are presented to this position and assuring that the BIG team under his/her guidance understand and carry out the tasks as needed. This position has a dual role of managing support tickets, special requests as well as projects that they are assigned to. In the role of projects, project management standards must be adhered to. In this role, any unwarranted issues, challenges, complaints are to be raised to the Manager and Sr. Manager of the BIG Team immediately. This role has a major responsibility to keep good communications with all Property Level Operations staff as well as other IT members at the property level and SSU.

Key Responsibilities

• Understand priorities as they arise and how to ensure specific jobs are scheduled and carried out as needed.

• Own the process of Shift Change and ensure all tickets are understood.

• Monitor and manage the team’s Help Desk tickets to maintain the SLAs.

• Escalate any concerns that might cause concern to upper management.

• Provide project management processes on project that are assigned to this role.

• Report all challenges in a timely manner to BIG Management with options to rectify.

• Identify and maintain all budget’s items for projects assigned including operational expense (OPEX) budget.

• Review Service Now Help Desk reports and tools to monitor open tickets and provide the correct level of priority and follow-up as needed.

• Communicate on a daily basis with Operational executives on key issues.

• Work with Operations to design the correct Risk and Risk Mitigation elements.

• Understand technology as well as Operations.

• Assists to manage 2nd Tier support for both hardware and software.

• Identify and establish working relationships with service providers and systems vendors.

• Maintain communication with other departments within the company to understand and gather requirements.

Competencies and Requirements

• Experience:

• Minimum 2 years’ experience directly related to the duties and responsibilities specified, with 2 years of supervisory role.

• Proven track record in projects and resource management

• General understanding of Hotel/Casino/HR/Finance Applications

• Education: Diploma or degree in Information Technology field

• Language Ability: Multilingual English/Mandarin/Cantonese preferred

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

轎車服務副經理 Assistant Manager - Limousine Services (ID: 4018BR)

主要職責：

• 協助轎車服務經理及總監維持轎車服務

• 團隊每天的運作，確保轎車服務是有效率和流輰。

• 鼓勵團隊成員提供優越的轎車服務體驗。

職位介紹：

• 確保轎車服務能提供永利高標準的服務，以滿足客人的需要

• 清楚了解酒店的設施、服務和活動

• 監控轎車的質量機制，包括服務水準、員工的儀表、轎車的外觀、健康和安全

• 監察轎車的日常保養及維護

• 在預算之內安排定期的轎車維修和保養計劃

• 當意外發生時，處理保險的索償

職位要求：

• 工作經驗：具 4 年以上主任級別的工作經驗；

• 技能 / 證書：熟悉交通規則，對澳門及其旅遊景點有一定認識，具培訓和演講技巧優先考慮

• 教育程度：中學畢業或以上程度

• 語言能力：良好的英語、普通話和廣東話

• 電腦應用：基本 MS Office 電腦軟件操作; 懂 Opera 和Fast Track 操作優先考慮

Job Purpose

• Assist the Manager and Director with the daily operations of the Limousine Services Team.

• Ensure the limousine experience is efficient, smooth and memorable by motivating Team Members to exceed guests’ expectations.

Key Responsibilities

• Ensure Limo Drivers deliver Wynn Palace’s high standards of quality, service and guest satisfaction

• Know and understand the resort’s facilities, services and activities

• Monitor quality control mechanisms for Limos, including service standards, staff grooming, vehicle presentation, and health and safety

• Monitor and inspect the daily upkeep and maintenance of limousines

• Schedule regular limo maintenance and adhere to vehicle maintenance programs, while remaining within budget

• Handle insurance claims when accidents occur

Competencies and Requirements

• Experience: Minimum 2 years of supervisory experience

• Knowledge/Certificates: Traffic rules and regulations; training and presentation skills an advantage; knowledge of Macau and its attractions

• Education: Secondary school diploma or above

• Language Ability: Good English, Mandarin and Cantonese

• Computer Skills: Basic MS Office; knowledge in Opera and Fast Track an advantage

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

前堂服務副經理 Assistant Manager - Front Services (ID:2820BR)

主要職責

協助上級以領導行李服務、代客泊車服務及纜車服務部的團隊成員，透過個人化服務提升賓客的體驗。與賓客進行溝通，並根據賓客的需求提供五星級的禮遇及有效率的服務。

職位介紹

• 日常運作

• 協助監督和管理行李服務、代客泊車服務及纜車

• 服務部的日常運作

• 監控及管理酒店大堂的人流

• 建議並監控前堂服務的品質控制機制，包括賓客服務標準、員工儀容、設備展示和操作，以及職業安全

• 確保賓客的查詢及要求得到跟進

• 負責實施部門培訓計劃

• 與其他部門溝通和協作以滿足營運需求

職位要求

• 工作經驗：具 3 年以上五星級酒店的管理工作經驗

• 教育程度：學士學位或等同學歷

• 語言能力：能操及寫流利廣東話、普通話及英語，

• 懂其他國家語言者優先考慮

• 電腦應用：熟識 Ms Office 軟件操作，對 Opera 及Fidelio 系統操作有一定認識

Job Purpose

Assist to lead the daily operations of the Bell, Door & Valet and SkyCab Team. Enhancing the guest experience through a personalized level of service. Interact with the guests on a daily basis and provide courteous and efficient service pertaining to any needs they may have.

Key Responsibilities

• Daily Operations

• Assist in overseeing and manage the daily operations of the Bell, Door & Valet and SkyCab Department

• Monitor and manage the flow of traffic at hotel lobby

• Suggest and monitor quality control mechanisms for Front Services, including guest service standards, staff grooming, equipment presentation and handling, and health and safety

• Ensure guests’ inquiries and requests are addressed

• In-charge of departmental training programs

• Communicate and collaborate with other departments to meet operational needs

Competencies and Requirements

• Experience: Minimum 3 years of supervisory experience in a five-star hotel

• Education: Bachelor’s degree or above

• Language Abilities: Fluent spoken and written English,

• Cantonese and Mandarin. Other foreign languages an advantage

• Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

食品安全主任Officer - Food Safety (ID:3160BR)

主要職責

• 以有效和可持續發展的方式管理和維護食品安全系統。帶領、改進、解决食品安全和品質檢測問題。以確保其處理過程遵守澳門的食品安全法規。

職位介紹

• 對公司各種處理食品的設施進行食品安全規管、評估和調查

• 為每日執行的前提方案(PRPs)和內部食品安全規管機制進行監管、記錄審查、校準和驗證，以確保方案得到執行並被準確、完整地記錄在案

• 負責執行常規微生物分析方案以及對實驗室庫存進行維護和管理

• 協助監控原材料和所有食品處理過程，以確保符合本地法規和食品安全標準

• 有系統地保存和歸檔食品安全管理文件，監控和評估食品製備區域和過程的清潔和衛生

職位要求

• 工作經驗：具至少一年於酒店業、餐飲服務業或大型食品生產廠的食品安全相關工作經驗

• 技能 / 證書：具食品安全培訓和實驗室操作經驗者優先考慮

• 教育程度：需持有食品科學或相關學科的學士學位

• 語言能力：操流利廣東話及英語

• 電腦應用：精通MS Office

Job Purpose

• Manage and maintain the food safety system in an effective and sustainable manner. Lead process improvements and resolution of food safety and quality issues. Ensure full compliance with food safety laws and regulations of Macau.

Key Responsibilities

• Organize and conduct food safety compliance inspections and evaluations on the property at a wide variety of food facilities

• Daily implementation of all prerequisite program and internal food safety requirements monitoring, record reviews, calibrations, and verifications to ensure programs are executed and document correctly, completely, and accurately.

• Perform and maintain routine microbiological analysis scheme and lab stock management

• Assist on raw materials and all process monitoring to assure compliance with local regulations and food safety standards

• Maintain food safety management documentation, keep and file records in a systematic manner. Monitor and assess cleaning and sanitation of food preparation area and process

Competencies and Requirements

• Experience: Minimum of 1 year’ experience at a similar level of the hospitality industry, catering services, or at a large food production plant

• Knowledge/Certificates: Knowledge of training and laboratory operations is an advantage

• Education: Bachelor degree in Food Science or a related field

• Language Abilities: Fluent English and Chinese

• Computer Skills: Proficient in MS Office

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

食品安全高級主任 Senior Officer - Food Safety (ID:3110BR)

主要職責

• 以有效和可持續發展的方式管理和維護食品安全系統。帶領、改進、解决食品安全和品質檢測問題。以確保其處理過程遵守澳門的食品安全法規。

職位介紹

• 對公司各種處理食品的設施進行食品安全規管、評估和調查

• 為每日執行的前提方案(PRPs)和內部食品安全規管機制進行監管、記錄審查、校準和驗證，以確保方案得到執行並被準確、完整地記錄在案

• 負責執行常規微生物分析方案以及對實驗室庫存進行維護和管理

• 協助監控原材料和所有食品處理過程，以確保符合本地法規和食品安全標準

• 有系統地保存和歸檔食品安全管理文件，監控和評估食品製備區域和過程的清潔和衛生

職位要求

• 工作經驗：具至少兩年於酒店業、餐飲服務業或大型食品生產廠的食品安全相關工作經驗

• 技能 / 證書：具食品安全培訓和實驗室操作經驗者優先考慮

• 教育程度：需持有食品科學或相關學科的學士學位

• 語言能力：操流利廣東話及英語

• 電腦應用：精通MS Office

Job Purpose

Manage and maintain the food safety system in an effective and sustainable manner. Lead process improvements and resolution of food safety and quality issues. Ensure fully compliance with food safety laws and regulations of Macau.

Key Responsibilities

• Daily implementation of all prerequisite program and internal food safety requirements monitoring, record reviews, calibrations and verifications to ensure programs are executed and document correctly, completely and accurately.

• Review inspections and ensure corrective and preventative actions are taken in effective and timely fashion

• Organize and conduct food safety compliance inspections and evaluations on property at a wide variety of food facilities

• Ensure the practicing food safety and hygiene standards compliance with local regulations and the food safety management system requirements

• Strengthens food safety understanding throughout the organization through training and other knowledge management activities

• Conducts microbiological and hazard analysis on food ingredients and manufacturing processes to determine effectiveness of hazard mitigation steps

Competencies and Requirements

• Experience: Minimum of 2 years’ experience at a similar level of hospitality industry, catering services or at a large food production plant

• Knowledge/Certificates: Knowledge of training and laboratory operations an advantage

• Education: Bachelor degree in Food Science or a related field

• Language Abilities: Fluent English and Chinese

• Computer Skills: Proficient in MS Office

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

社區及政府關係主任Officer - Community and Government Relations (ID:3003BR)

主要職責

協助社區及政府關係經理在本地和國際上實施企業社會責任策略，以確保公司對社區產生正面影響。

職位介紹

• 協助管理和執行旨在代表公司並為社區作出積極貢獻的策略和計劃

• 處理來自本地、國際組織和政府部門的資詢

• 與內部部門及社區團體協調，以進行酒店導賞，安排社區活動的拍攝和招待

• 起草和翻譯新聞材料，包括新聞稿、報告等

• 管理和保存與企業社會責任相關活動的資產和材料

• 與公司內外部門、非政府機構和政府部門保持聯繫，並建立和維持良好的關係

• 協助制定及推廣社區關係計劃與倡議，並撰寫符合公司及政府規定的報告

職位要求

• 工作經驗：具至少兩年相關工作經驗優先考慮

• 教育程度：需具新聞或傳播學士學位

• 語言能力： 能操流利廣東話及英語，具良好中英文書寫能力

• 電腦應用： 熟識Ms Office軟件操作，包括Word和Excel (中文及英文)

Job Purpose

Support Manager - Community and Government Relations in the implementation of corporate social responsibility strategies locally and internationally to ensure the companies has launched positive impact on the community.

Key Responsibilities

• Assist to manage and execute the strategies and programs designed to represent the company favorably and make positive contributions to the community.

• Handling enquiries from local, international organizations and governments etc.

• Coordinate internally and externally for conducting property tours, organizing filming and photoshoots and entertainment for community event.

• Assist in drafting and translating press material and reports.

• Manage and store the assets and materials for the CSR activities

• Liaise with internal and external departments to cultivate and maintain a good relationship with NGOs and government entities.

• Assist in developing and promoting community relations plans and initiatives, preparing reports that complies with company and government requirements.

Competencies and Requirements

• Experience: Minimum 2 years of experience in related field

• Education: Bachelor’s degree in Communications or Journalism preferred

• Language Abilities: Good written and spoken English, Mandarin and Cantonese

• Computer Skills: Proficient in MS Office (English and Chinese) and Excel.

弱電壓系統一級技術員 ELV Electrical Technician I (ID:1698BR)

主要職責：使建築管理系統和弱電壓系統處於正常的功能狀態，並進行預防性和糾正維護。

職位介紹

• 按照預防性維護計劃，進行建築管理系統控制台和控制系統的日常安裝，維修和維護工作

• 協助糾正及緊急情況下的工作

• 負責操作及維護樓宇系統及設施，更新維修記錄

• 向管理層報告問題

• 在嚴格的安全條件下，進行維修和保養工作

職位要求：

• 工作經驗：至少2年的建築管理系統維護，HVAC和自動化控制系統工作經驗。

• 技能 / 證書：具電子或電氣工程專業證書

• 教育程度：中學畢業或同等學歷

• 語言能力：能操良好廣東話及普通話，一般英語

• 其他要求：具Siemens Automation Insight / Desigo, PLCs 系統經驗優先考慮

Job Purpose: Maintain Building Management (BMS) and ELV Systems in normal and functional condition, preventive and corrective maintenance of control systems.

Key Responsibilities

• Conduct daily installation, repair and maintenance work of BMS Panels and Control Systems, according Preventive Maintenance Plan

• Assist corrective maintenance and emergency calls

• Operate and maintain Building Management Systems and update maintenance records

• Report and escalate problems to management

• Control the repair and maintenance work under strict safety conditions

Competencies and Requirements

• Experience: Minimum of 2 years’ experience in Building Systems maintenance, HVAC and Automation control systems.

• Knowledge/Certificates: Trade certificate in Electronic and Electrical Engineering

• Education: Secondary school or equivalent

• Language Abilities: Good Cantonese and Mandarin. Basic English an advantage

• Computer Skills: Siemens Automation Insight/Desigo, PLCs, MS Office

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

電器二級技工Electrical Technician II (ID:1438BR)

主要職責：須負責按照預防性維修計劃及臨時需要操作和維護電力系統和電器

職位介紹

• 負責操作和維護電力系統和電器

• 負責安裝，維護，修理和增加電力系統和電器

• 在嚴格的安全生產條件下，進行維修和保養工作

• 確保電力供應及分配充足，緊急備用系統運作正常

• 向電機工程師或以上主管報告問題

職位要求

• 工作經驗：具最少三年電力/電器維護的工作經驗 (具酒店維護優先考慮)

• 技能 / 證書：具相關範疇的學徒認可者優先

• 教育程度：中學畢業或同等學歷

• 語言能力：能操良好廣東話及普通話，一般英語

• 電腦應用：熟識MS Office

Job Purpose: Operate and maintain electrical systems and electronics in accordance with preventative maintenance programs and as ad hoc needs arise.

Key Responsibilities

• Operate and maintain electrical systems and electronics

• Install, maintain, repair and add to electrical systems and electronics

• Perform repairs and maintenance work under strict safety conditions

• Ensure power supply, distributions and emergency backup systems are healthy, functional and ready for mobilization

• Report and escalate problems to the Supervisor (Electrical)

Competencies and Requirements

• Experience: Minimum of 3 years’ experience in hotel electrical/electronics maintenance

• Knowledge/Certificates: Relevant accredited apprenticeship preferred

• Education: Secondary school or equivalent

• Language Abilities: Good command of written and spoken Chinese (Cantonese/ Mandarin) and English an advantage

• Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

動能裝置資深動畫技術員Lead Animation Technician - Public Attractions (ID:3674BR)

主要職責：操作、維修及維護表演設施系統，確保每場科技幻影表演均符合永利之超卓水準

職位介紹

• 進行操作前測試，檢查和驗證設備運作暢順，包括聲效和視覺質量，確保維持最高質量的表演

• 記錄相關維護、故障、停機時間以及所需之改進項目

• 維護系統組件以確保最佳運作狀態

• 密切注視表演進度，如遇任何緊急事故，及時作出回應和行動。

職位要求

• 工作經驗：具五年以上相關聲效操作、燈光、自動化系統、索具及舞台設備經驗

• 技能 / 證書：具視頻,音頻和投影系統的信號分配、通訊、現場視頻工程如 D3 Designer、QSC Designer、Audio Architect 的操作和編程知識技術優先考慮

• 教育程度：高中畢業或以上程度

• 語言能力：能操良好英語、廣東話及普通話

• 電腦應用：熟識MS Office

Job Purpose: Operate, repair, maintain and troubleshoot the immersive attraction system to maintain high quality of the immersive attraction.

Key Responsibilities

• Conduct pre-operation tests to check and verify equipment and sound and vision quality to ensure the immersive attraction delivers Wynn Palace’s high standards of quality

• Documenting maintenance, faults, downtime, and needed improvements

• Maintain systems components to maximize performance excellence

• Responds to and actions any emergency call from attraction system

Competencies and Requirements

• Experience: Minimum 5 years of AV, Lighting, Show Control, rigging and staging theatrical experience

• Knowledge/Certificates: Knowledge of Live show production, Video signal distribution, Audio gain staging, Audio communications, Live Video Engineering. Operational and programming knowledge of D3 Designer, QSC Designer, Audio Architect is plus.

• Education: High School or above

• Language Ability: Good English, Cantonese and Mandarin

• Computer Skills: Proficient in MS Office.

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

客戶關係管理副經理Assistant Manager - CRM (Campaign Automation and Development) (ID:3896BR)

Job Purpose

The ideal candidate will not only possess technical expertise in Python, SQL, and Airflow but also demonstrate a keen understanding of business needs and the ability to apply sound judgment in workflow development. This role includes mentoring junior developers and collaborating with cross-functional teams to ensure successful project delivery.

Key Responsibilities

• Code development: Analyze business requirements and apply critical thinking to develop optimized campaign workflows. Write clean, efficient, scalable and maintainable code for new campaign workflows and features using Python and SQL. Set up and configure Airflow environments to streamline workflow management. Document workflow processes and maintain comprehensive technical specifications.

• Quality assurance: Conduct thorough testing of workflows and collaborate with QA teams to ensure all workflow meets functional and performance requirement. Review code from team members to ensure quality and adherence to best practices.

• Continuous monitoring: Continuously monitor and optimize workflow performance to ensure maximum efficiency.

• Problem solving: Troubleshoot and resolve complex workflow-related issues. Proactively identify areas for process improvement and propose data-driven solutions

• CRM software design and implementation: Participate in the design phase of projects, creating detailed specifications and architecture plans. Implement solutions based on project requirements.

• Mentorship: Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility

• Cross functional work: Collaborate with cross-functional teams to gather insights and align workflow development with business objectives

Competencies and Requirements

• Experience: 3-5 years of experience in software development or developing workflows and data pipelines, with a focus on business process optimization

• Education: Bachelor's degree in Computer Science, Engineering, Business Information, or a related field

Knowledge/Certificates:

Strong proficiency in Python programming and SQL

• Experience with Airflow setup, configuration, and optimization

• Familiarity with Linux operating systems and development tools like VSCode

• Knowledge of DevOps platforms and practices

• Exceptional business acumen and ability to understand and align with organizational goals

• Strong analytical and problem-solving skills, with the ability to think critically and develop innovative solutions

• Excellent communication and collaboration skills to effectively work with cross-functional teams

• Flexibility and adaptability to handle changing priorities and meet deadlines in a fast-paced environment

• Strong organizational skills and meticulous attention to detail

• Strong ownership and servicing mind-set to ensure efficient and effective program delivery

• Experience with marketing automation platforms and data visualization tools

• Experience with database management (e.g., SQL)

• Knowledge of agile development methodologies and experience working in a Scrum environment

• Proven track record of driving process improvements and delivering measurable business results

• Experience in developing applications for high-load environments

• Work experience in Integrated Resort strongly preferred

• Language Ability: Proficiency in English and Cantonese/ Mandarin

策略規劃及分析員 Analyst - Strategic Planning and Analysis (ID:2539BR)

主要職責

• 負責透過提取及分析各種數據來支援不同的市場推廣及效益，從而評估項目的有效性並提出相應的策略。

職位介紹

• 對活動推廣、會員註冊和營業額進行分析，以協助制定行銷策略

• 以活動推廣的收入、支出和參與率來準備相關的數據及評估活動推廣的有效性

• 須準備數據報告並用作為績效評估的基準，協助管理層的決策及發掘具潛質的客戶和提拱創新的市場推廣方案

• 根據管理層的要求去製定相關的報告

職位要求

• 工作經驗：具至少2年資料庫分析經驗，並具娛樂場的工作經驗優先考慮

• 教育程度：須持資訊系統、經濟學、電腦資訊科學士學位或相關商科學歷優先考慮

• 語言能力：能流利地操與寫作廣東話/普通話及英語

• 電腦應用：須精通MS Excel。具SQL、SAS或其他分析工具經驗者優先

Job Purpose

• Supports marketing campaigns and performance by extracting and analyzing various data. Through detailed data analysis, you will evaluate campaigns effectiveness and recommend strategies for making offers.

• Key Responsibilities

• Conduct statistical analysis on promotion campaigns, member registration and turnover to aid the development of marketing strategies

• Prepare pro-forma and evaluate the effectiveness of promotion campaigns and events in terms of revenue, expenses and participation rate

• Create statistical reports to be used as a reliable benchmark for performance evaluation, and to aid management’s decision for exploring new potential guest pool and innovative marketing campaigns

• Generate relevant reports requested by management

Competencies and Requirements

• Experience: 2 years experience of data analysis, preferably in entertainment industry

• Education: Bachelor degree or above in Actuarial Science, Business, Economics or Computer Science

• Language Ability: Proficiency in English and Cantonese / Mandarin

• Computer Skills: Proficiency in MS Excel is a MUST. Prior experience working with SQL, SAS, or other statistical tool are preferred

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

司膳員Butler - VIP Services (ID:1296BR)

主要職責

負責為入住永利皇宮的貴賓提供專業及個人化的服務。對於賓客提出的要求，須作出即時的回應及竭力滿足所需，務求為賓客帶來樂而忘返的體驗。

職位介紹

• 確保貴賓能感受難忘及超越期望的住宿體驗

• 各方面都能為貴賓提供高標準質量的服務，以達到賓客的滿意度，並遵照已定立的政策及程序

• 為賓客的到臨準備貴賓服務區域、套房及擺放所需的用品，以創建豪華的氣氛

• 須透徹瞭解整個渡假村的設施、服務及所有的餐飲服務

• 針對賓客的喜惡，製作個人的檔案，並須不斷保持更新

職位要求

• 工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮

• 教育程度：學士學位或同等學歷為佳

• 語言能力：能操流利的廣東話及普通話；良好英語溝通者優先考慮

Job Purpose

Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities

• •Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations

• Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures

• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities

• Know and understand the resort’s facilities and services and all F&B items on the menu

• Maintain guests’ preference profiles and track their likes and dislikes

Competencies and Requirements

• Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred

• Education: Bachelor degree or equivalent preferred

• Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage

餐飲領班 Server Team Leader (永利皇宮) (ID:3004BR)

主要職責：

• 須對團隊成員作出監督、訓練及指導性工作，以確保團隊成員為賓客帶來五星級的禮遇及有效率的服務。

職位介紹：

• 為賓客提供優質的客戶服務，包括以冷靜及有效率的態度為客人介紹當日菜式、落單、端送食物及飲品等

• 為賓客介紹當日的菜式和飲品，包括其製作過程及方法等，並提出推薦

• 針對賓客的要求，及時處理投訴，令他們感到滿意

職位要求：

• 具最少5年於餐廳之工作的經驗，具五星級酒店或渡假村工作經驗者優先考慮

• 中學畢業或以上程度

• 能操流利廣東話及普通話；良好英語

• 熟悉MS Office及POS電腦軟件操作，懂Micros電腦軟件操作者優先考慮

Job PurposeSupervise, train and guide service staff and ensure guests receive courteous and efficient five-star service.

Daily Operations:

• Provide excellent customer service and introduce available dishes, take orders, and deliver dishes and drinks calmly

• Introduce available dishes and beverages, including the method of preparation, and make recommendations

• Address guests’ requests and handle complaints promptly and to their satisfaction

Competencies and Requirements:

• Minimum of 5 years of customer service experience; experience in a five-star hotel is an advantage

• Secondary school diploma or above

• Fluent Cantonese and Mandarin, good English

• Proficient in MS Office and POS software; knowledge of Micros is an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

市場業務代表 Mass Marketing Host (ID:1219BR)

主要職責：負責為永利皇宮的賓客提供親切及專業的優質客戶服務，確保讓賓客感到滿意。

職位介紹：

• 為度假村發掘具潛質的客戶，招攬新賓客並邀請入會

• 協助規劃娛樂場的推廣活動，負責相關執行工作並安排會員參與

• 根據公司程序向符合資格的會員致送禮品，主動與賓客維持良好及緊密聯繫

• 無需工作經驗，但須操流利的廣東話、普通話及懂基本英語

職位要求：

• 工作經驗：具娛樂場市場業務代表及客戶服務工作經驗者優先考慮

• 教育程度：學士學位或同等學歷

• 技能 / 證書：須熟悉賭枱遊戲的玩法及規例

• 語言能力：操流利的廣東話和普通話，懂英語者優先考慮

• 電腦應用：熟悉Ms Office軟件操作及中英文打字技巧

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

中餐資深廚師 Master Cook - Chinese (1773BR)

職位介紹：

• 烹調高品質的菜餚，以滿足賓客的需求

• 須作出供應需求的預測及監控貨倉的存貨

• 以 HACCP 的標準儲存及冷藏食品，保持廚房及用具的清潔衛生

• 須不斷改善健康及安全標準

• 須履行廚師長委派的工作

職位要求：

• 工作經驗：具最少五年於四、五星級酒店的中餐工作經驗

• 技能 / 證書：對國際菜餚瞭如指掌；精通刀切技術者優先考慮

• 教育程度：中學畢業或等同學歷

• 語言能力：良好廣東話，普通話及英語

Key Responsibilities

• Produce high quality dishes to fulfil the orders

• Forecast supply needs for the stock room and manage inventory levels

• Maintain HACCP standards for dry and cold storage, and cleaning and tidying the kitchen and utensils

• Continuously improve health and safety standards

• Perform duties assigned by the 1st Wok

Competencies and Requirements

• Experience: Minimum of 5 years’ Chinese kitchen experience in a 4 to 5 star hotel

• Knowledge/Certificates: Excellent product knowledge of international cuisine; accurate knife skills and proven cooking abilities

• Education: Secondary school or equivalent

• Language Abilities: Good Cantonese, Mandarin and English

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

調酒員 Bartender (1732BR)

職位介紹：

• 介紹飲品款式，並提出建議

• 為賓客準備飲品，包括紅酒、雞尾酒、烈酒和非酒精飲品

• 為每位賓客提供優質的產品及服務

• 制定每月及每季的飲品餐單

• 經常保持酒吧及所有硬件設備的清潔整齊

• 須作出倉存管理及控制每月存貨

• 針對賓客的要求，及時處理投訴，讓他們感到滿意

職位要求：

• 具最少五年於酒店及餐廳，從事客戶服務和相關的酒吧服務工作經驗

• 熟悉各類飲品及酒吧運作，具簡單現金處理經驗

• 中學畢業或以上程度

• 能操流利英語、廣東話及普通話

• 懂 POS 操作

Key Responsibilities

• Introduce beverages to guests and make recommendations

• Prepare and server beverages for guests, including wine, cocktails, spirits and non-alcoholic drinks

• Deliver high quality products and services to every guest

• Create monthly and seasonal drinks menus

• Clean and tidy the bar and equipment frequently

• Maintain stock levels and control monthly inventory

• Address guests’ requests and handle complaints promptly and to their satisfaction

Competencies and Requirements

• Minimum of 5 years’ customer service and related Bartender experience in a hotel or restaurant

• Good product knowledge of beverages and bar operations; cash handling

• Secondary school diploma or above

• Fluent Cantonese, Mandarin and English

• Knowledge of POS Software

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Job Descriptions:

• Perform daily audit on Table games, Slots, Cage, VIP Gaming and Promotion

• Audit and report all Gaming Revenue in accordance with Departmental and Regulatory Standards

• Prepare journals, daily operating report, reconciliation and review documentation for compliance

Competencies and Requirements:

• Experience: 1 year of experience in auditing, finance or related business field experience preferred

• Education: Bachelor degree in Accounting, Finance or related business field

• Language Abilities: Good written and spoken English and Chinese

• Computer Skills: Proficient in MS Office

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Butler 司膳員

Job Purpose:

Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities:

• Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations

• Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures

• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities

• Know and understand the resort’s facilities and services and all F&B items on the menu

• Maintain guests’ preference profiles and track their likes and dislikes

Competencies And Requirements:

• Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred

• Education: Bachelor degree or equivalent preferred

• Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage

主要職責：

負責為入住永利皇宮的貴賓提供專業及個人化的服務。對於賓客提出的要求，須作出即時的回應及竭力滿足所需，務求為賓客帶來樂而忘返的體驗。

職位介紹：

• 確保貴賓能感受難忘及超越期望的住宿體驗

• 各方面都能為貴賓提供高標準質量的服務，以達到賓客的滿意度，並遵照已定立的政策及程序

• 為賓客的到臨準備貴賓服務區域、套房及擺放所需的用品，以創建豪華的氣氛

• 須透徹瞭解整個渡假村的設施、服務及所有的餐飲服務

• 針對賓客的喜惡，製作個人的檔案，並須不斷保持更新

職位要求：

• 工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮

• 教育程度：學士學位或同等學歷為佳

• 語言能力：能操流利的廣東話及普通話；良好英語溝通者優先考慮

Club Representative 會籍會務代表 (2184 BR)

主要職責：

• 以專業有禮的態度與賓客互動溝通，並招募新會員

• 安排及協調新會員招募計劃，會員優惠回贈方案，贈品發送及相關推廣活動事宜

• 向賓提供會員優惠資訊和執行相關會員事務

職位要求：

• 具娛樂場市場業務及客戶服務工作經驗者優先考慮

• 學士學位或同等學歷

• 操流利的廣東話、普通話及英語

• 熟悉Ms Office軟件操作及中英文打字技巧

Wine Sommelier 品酒師 (1418BR)

Job description:

• Serve wines according to five-star best practice

• Compile the wine list, buy and store the wines, and restock the cellar

• Taste all purchased wines to ensure their quality

• Practice wine and food matching according to the characteristics of wines and dishes

• Coordinate with restaurants and F&B outlets to develop wine lists that match menus and promotions

Competencies and Requirements:

• Experience: Minimum of 3 years’ wine and beverage experience in a 5-star hotel an advantage

• Knowledge/Certificates: Excellent product knowledge of international wines and characteristics, and food and wine pairing; Wine and Spirit Education Trust (WSET) certificate or Court of Master Sommelier (CMS) certificate or International Sommelier Guild (ISG) certificate an advantage;

• Education: Secondary school diploma or above

• Language Ability: Good English, Cantonese and Mandarin an advantage

• Computer Skills: Proficient in MS Office

主要職責：

• 按五星級的最佳方法向賓客提供餐酒服務

• 匯編酒單，購買和儲存葡萄酒，並再存入酒窖

• 為了購貨而須親嚐葡萄酒，以確認其品質

• 根據葡萄酒和菜餚的特點，作出相搭配的嘗試

• 須與餐廳及各餐飲營業點溝通協調，以便可研發與菜牌及推廣菜餚相配合的酒單

職位要求：

• 工作經驗：具最少三年於五星級酒店從事餐酒及餐飲的經驗者優先考慮

• 技能 / 證書：須對各國酒類的特點和應用瞭如指掌；善於把美酒與佳餚相配搭；具WSET/CMS/ISG葡萄酒課程證書者或優先考慮

• 教育程度：中學畢業或以上程度

• 語言能力：良好英語、懂廣東話及普通話者優先考慮

• 電腦應用：熟悉MS Office電腦軟件操作

Food & Beverage Server 餐飲服務員 (1151BR)

主要職責：

• 為賓客提供優質的餐飲服務

• 以熱誠及有禮的態度接待賓客並端送食物及飲品

• 無須餐飲經驗(具客戶服務工作經驗者優先考慮)

職位要求：

• 能操流利廣東話或普通話

• 須輪班工作

APPLICATION 申請方式：

To apply or enquiries, please contact us at (853) 8889 1188 during office hours from Monday to Friday between 9:00 am and 6:00 pm or by email: jobs@wynnpalace.com

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電 (853) 8889 1188 或電郵至 jobs@wynnpalace.com

安德魯澳門招聘

隨着本公司業務發展，現誠邀你加入我們團隊一展所長！

公司網址︰www.lordstow.com

I. 店舖 / 餐廳

1. 副經理

要求︰

• 具領導及管理技能

• 具有3年或以上的餐飲管理經驗

• 具相關合資格的管理或領導技巧優先考慮

• 良好中英文溝通

職責︰

• 協助經理及管理店舖的日常運作

• 存貨控制管理

• 店舖衛生管理

• 提供在職培訓

• 提供優質顧客服務

2. 主管

要求︰

• 高中或以上程度

• 熱誠有禮及富團隊精神

• 能操流利粵語，懂普通話及英語優先考慮

• 能配合店舖排班優先考慮

職責︰

• 監督店舖的日常運作

• 銷售及收銀

• 維持店舖整潔

3. 主廚

要求︰

• 五年以上西餐管理經驗

• 具相關合資格的管理或領導技巧優先考慮

職責︰

• 管理廚房，對日常運作負全部責任，根據公司的要求，領導團隊成員對如何執行任務給予明確的分配、指導和鼓勵。

• 以身作則，監督下屬並提供指導和領導。

• 時刻保持紀律嚴明

4. 副主廚

要求︰

• 三年以上西餐管理經驗

職責︰

• 協助主廚以及在他／她缺席時支援廚房的運營，並支援廚房團隊，確保所有要完成的任務盡可能順利進行。

• 以身作則，為您的下屬和後台團隊提供監督，指引和領導。

• 培訓員工 。

5. 餅店助理

要求︰

• 高中或以上程度

• 熱誠有禮及富團隊精神

• 能操流利粵語，懂普通話及英語優先考慮

• 能配合店舖排班優先考慮

職責︰

• 銷售及收銀

• 維持店舖整潔

6. 咖啡店助理

要求：

• 高中或以上程度

• 熱誠有禮及富團隊精神

• 能操流利粵語，懂普通話及英語優先考慮

• 能配合店舖排班優先考慮

職責：

• 銷售及收銀

• 維持店舖整潔

II. 工場

1. 件工

要求：

• 體健

• 具相關經驗優先考慮

職責：

• 人手捏制蛋撻皮

2. 工場助理

要求：

• 體健

• 不介意體力勞動

• 具職業安全概念優先

職責：

• 協助工場的清潔及搬運工作

• 協助麵包師完成生產計劃

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以上，會因應工作崗位及空缺，工作地點而有不同，包括︰路環市區、路氹區、氹仔區和澳門區，詳細可於預約時查詢。

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全職僱員可享有以下福利：

• 有薪年假 12 天

• 每週例假

• 法定有薪假期

• 每年雙糧

• 推薦獎金

• 良好晉升機會

• 醫療福利

• 膳食津貼

申請方式：

歡迎有意者於辦公時間上午 10:00 時至下午 6:00 時致電 2888 2355 李小姐 / 鄧小姐查詢。

或電郵至 hra@lordstow.com，請註明申請職位。

合迪新能源汽車有限公司澳門招聘

合迪新能源汽車有限公司誠聘：

市場策劃專員

工作職責：

• 協助規劃行銷方案與銷售目標，推動執行並達成業績要求。

• 落實品牌市場活動，提升品牌知名度與市場佔有率。

• 建立並維護與地區媒體的良好關係，防範與妥善處理公關事件。

• 認真完成上級安排的其他工作任務。

• 市場數據分析工作。

職位要求：

• 本科及以上學歷，市場行銷、管理類或汽車相關專業為佳。

• 精通電腦OFFICE操作。

• 兩年以上工作經驗，有汽車行銷經驗且過往業績突出者優先。

• 熟練使用普通話、粵語、英語，溝通表達流暢。

• 吃苦耐勞，做事認真，形象佳，個性開朗，具備優秀溝通能力。

行政人事專員

工作職責：

• 負責人力資源日常運營，包括招聘實施、新人培訓與入職引導。

• 規範辦理員工入職、轉正、離職等人事全流程，並優化相關制度。

• 負責辦公室日常行政事務，包括採購、會議組織及後勤管理。

• 管理辦公物資、維護辦公環境、安排員工福利及關懷服務。

• 處理與政府部門的相關事務，如社保、稅務等對接工作。

• 高效完成上級交辦的臨時性任務。

職位要求：

• 本科或以上學歷，人力資源相關專業優先。

• 兩年以上相關工作經驗，有汽車行業背景者優先。

• 普通話、粵語、英語流利，具備良好的語言表達能力。

• 待人親和，勤奮細心，形象端正，性格開朗，擅長溝通協調。

銷售顧問

工作職責：

• 負責公司代理的品牌汽車銷售及支援相關活動。

• 了解客戶需求並提供專業的汽車產品建議。

• 負責客戶的全過程銷售，包括推廣、展示、簽約及交車。

• 處理客戶查詢，協助維持公司日常營運。

• 執行公司制定的銷售策略以達到銷售目標。

職位要求：

• 高中或以上程度。

• 本澳居民，具澳門輕型汽車駕駛執照。

• 具有良好溝通技巧，流利粵語、良好英語及普通話。

• 能夠與客人建立及保持良好關係。

• 積極主動，活力，熱情及服務態度誠懇。

• 對汽車行業感興趣。

• 有高端品牌售及相關經驗者優先。

申請方式：

有意者請將個人履歷、近照、澳門聯絡電話及期望待遇

電郵至：cheriewong@xkhhl.com

HSBC & HSBC Life 澳門招聘

香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited

Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

職位空缺 JOB OPENINGS:

Head of Financial Crime, Macau

Principal Accountabilities:

• The MLRO, and the Accountable Executive for countering financial crime for Macau with delegated responsibilities from Head of Financial Crime, Asia and Middle East, specific to HSBC Macau, as set out in formal delegation letters as per SMR requirements.

• Provide effective oversight of the operational effectiveness of critical policies and systems covering financial crime that ensure that the Macau exposure to financial crime and related reputational risk is managed, in a commercially sensitive, practical and cost effective manner.

• The articulation of Macau risk appetite and policies with respect to money laundering, sanctions, internal and external fraud, tax evasion, terrorist financing, bribery and corruption.

• Identify, analyse, and investigate Financial Crime risk to support informed risk management and effective information sharing with internal and external stakeholders (including government), grounded in advanced analytics and technology.

• Acting as a trusted advisor to the Macau Board and Macau senior executive stakeholders (including the leadership of the Risk & Compliance function) on all material financial crime risk and related reputational issues involving Macau that arise in relation to the operational management of financial crime risk.

• Coordinating a consistent approach to managing Macau’s positive relationship with its regulators, and ensuring timely reporting and disclosure of relevant information both to our regulators and within the Group in relation to financial crime matters. To stay at the forefront of key regulatory changes for the region to ensure proactive communication with business and develop appropriate policy and framework to manage the changes.

• Serve as the financial crime risk steward for Macau in relevant governance meetings or forums to report on progress and issues in relation to the operational effectiveness of HSBC’s policies, processes, systems and controls in countering financial crime. To exercise risk steward challenge on Financial Crime risk, act as independent trusted advisory in governance forums, issue management, fostering a compliance culture and optimizing relations with risk owners and control owners. Provide Advice and Challenge to Global Businesses in order to ensure clear understanding of Financial Crime risk exposure with respect to clients, transactions and products.

• To ensure second line governance of financial crime risk exposure, providing analysis, reporting and governance that is independent of the first line of defence, thereby maintaining an objective assessment of risk exposure.

• Lead the Macau Financial Crime team, establishing guiding principles and strategic operational objectives, owning budgeting and managing costs, headcount and resources to ensure that the Macau Financial Crime team is fit for purpose and that the team’s delivery of its critical services is both effective and cost-efficient.

• To drive the implementation of policy related to Financial Crime risk arising out of changes in Financial Crime within Macau and regionally.

Qualifications:

• Financial crime experience as a regulator, or a senior financial crime manager within a global firm, in the financial services industry

• Track record in leadership and influencing is essential, in particular the application of this skill in areas outside their direct span of control

• Knowledge of a financial crime risk framework and experience in its execution, together with knowledge of business and products

• A background or deep understanding of operational risk is also highly desirable

• Track record of resilience and confident challenge when dealing with senior stakeholders to influence change without direct responsibility for resources or budget

• Strong understanding of products, processes and controls across all major banking business and product lines.

• Experience of dealing with regulatory matters and confident interaction with Regulators and Law Enforcement Agencies

• Experience of creating, leading and motivating a team

• Experience of working within a matrixed environment preferred

• Leadership experience and excellent communication and inter-personal skills, with experience of dealing with executives at all levels

Senior Manager, WPB Business Financial Crime Risk, Macau

The Business Financial Crime Risk Senior Manager will play a significant and critical role in the success of WPB’s objectives and outcomes with regards to deterring, detecting, and protecting against financial crime risk. The role will report to Head of Business Financial Crime Risk and be associate with and responsible for a number of key financial crime risks including Anti-Money Laundering, Sanctions, Anti-Bribery & Corruption (AB&C), Tax Evasion and Fraud, and oversight over the Customer Due Diligence (CDD) for both New-To-Bank and Existing-To-Bank and Client Selection & Exit Management (CSEM) processes for WPB. As a Business Financial Crime Risk Manager with direct accountability of the above activities, the individual must ensure the primary operational aspects are managed effectively to achieve strategic business and customer outcomes in a sustainable, ethical and cost-effective manner, and in accordance with the Financial Crime Global Standards, working closely with Local, Regional and Global stakeholders.

Principal Responsibilities:

• Support on launching various on-the-ground initiatives related to Business Financial Crime Risk (BFC

• Support on all BFCR related governance and remediation projects

• Support on implementation in terms of identifying and escalating associated risks as well as monitoring BFCR related activities

• Develop and deliver targeted guidance and training for frontline staff to ensure ongoing enhancement and embedment of global policy procedure

• Coordinate various BFCR tasks with ASP/Global Teams, project teams, and other LoB’s stakeholders to ensure the implementation being completed in a proper and timely manner

• Be a trusted SME to frontline staff on the effective management of FC risk and execution of process. Help Frontlines to navigate and, wherever possible, find ways to alleviate process burden, and raise awareness of best practices and "what good looks like" amongst RMs and their teams. Support frontline Managers in embedding a robust culture within their teams

• Identify opportunities to streamline processes to achieve greater customer centricity, improved employee experience and/or management of risk

• Support and coordinate FC related internal audit/2LoD/regulator review

• Project management and subject matter expert advisory for Financial Crime related systems

• Work with Risk and Control team on raising and tracking MSII (Management Self-identified Issue) for any policy and procedure gap identified

• Supporting and coordinating with FCC / Risk stewards in response to the regulatory reporting data supplementation, validation, report reviews and ensuring oversight of the corporate data / reporting submission quality

• Support to manage BFCR day to day operation, such as CDD and CSEM, preparing governance materials, attend or host meetings and ensure the process is going fluently.

Job Requirements:

• Minimum of a Bachelor degree

• Relevant years of experience in Banking or Financial Services covering financial crime or risk management

• Knowledge of Financial Crime Risk issues, typologies and trends, as well as awareness of Financial Crime Compliance Regulations

• Sound knowledge on retail banking business

• Proficiency in both English and Chinese

• Strong planning, analytical, and well developed leadership and management skills

• Strong interpersonal skills with the ability to communicate effectively at all levels and with senior managements

• Proficient in Microsoft office, including Excel and Powerpoint

• Track record of proactive issue identification with swift resolution, mitigation and governance

• Ability to prioritize and work independently under pressure

• Excellent verbal and written communications skills and ability to communicate complex issues in English writing

Manager, Performance – COO Office

Job Roles & Responsibilities:

• Strategy Planning and Change Execution – support strategy planning and change management, either internally or externally driven, on a continuous improvement basis

• Financial Management and Data Analysis – support the management of budgeting, forecasting, and cost controls, including tracking operational losses, driving efficiency, and ensuring robust challenge mechanisms are in place. Support with data analysis and regulatory reporting data consolidation and review.

• Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”

• Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management

• Organizational Design – maintaining and continually reviewing organizational designs

• People agenda – support development and execution of people engagement plan for GCOO and wider Macau teams

• Project execution – support with region/country specific programmes supporting Group COO strategic actions’ execution or provide governance oversight on cross-line of Global Business / Global Functions

• Continue to improve the oversight and governance of third party management to enable more forward looking governance environment as well as support the ongoing management of third party engagements.

Job Requirements:

• Extensive experience in banking/ financial services, preferably in a global organization

• Educated to graduate degree level in business management related field or associated relevant business experience

• Knowledge with proven experience preferred in financial budgeting, strategic planning, communication, and people management processes

• Proven project management experience with an ability to influence senior stakeholders

• Previous background of working in a matrix organization structure; ability to persuade individuals at different levels

• Strong data analytics skills is an advantage

• Good verbal and written communications skills required in English; other language abilities are advantageous

• Good application of MS Office, with sound knowledge in MS Excel, MS PowerPoint; Additional data management skills such as excel VBA or programming capability will be preferred.

Client Service Manager

The GPS Service Manager (CSM) is responsible for developing strong service focused relationships with their clients, understanding their business and utilization of our products. The GPS Client Service Manager is accountable for the service experience of an assigned portfolio of clients across the GPS Service landscape. They provide comprehensive management of the GPS service experience for clients, engage clients directly as required to better understand their service needs and ensure delivery as appropriate. Advocate for the client and champion client escalations across HSBC.

Key Accountabilities:

• Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met.

• Proven ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed.

• Accountability for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. Coordinate remediation of issues and the communication to clients/internal stakeholders.

• Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight.

• Oversee local client-initiated projects; facilitate local completion of global client-initiated projects.

• Engage with Global counterparts for maintenance request, client queries and escalations.

• Identify and action red flags before they become client-identified issues.

• Develop and maintain internal and external contact list.

• Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met.

• Proven ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed.

• Accountability for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. Coordinate remediation of issues and the communication to clients/internal stakeholders.

• Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight.

• Oversee local client-initiated projects; facilitate local completion of global client-initiated projects.

• Engage with Global counterparts for maintenance request, client queries and escalations.

• Identify and action red flags before they become client-identified issues.

• Develop and maintain internal and external contact list.

Experience, Skills and Qualification:

• Experience in working within a fast-paced service-oriented environment with continually changing priorities.

• Analytical mindset and a desire to solve problems for others.

• Desire to identify and meet customer needs through matching a broad range of products and services.

• Time management and organization skills with the ability to manage multiple time sensitive tasks.

• Effective communication and interpersonal skills with experience in interacting cross functional lines and building relationships with internal and external stakeholders.

• Empathy.

• Experience of working in an International Global Banking environment

• Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.

• Basic knowledge of HSBC Group companies and product ranges

Manager, Cards Management – RBW Macau

Principal Accountabilities:

• Formulate credit card strategies and develop business plan per Group strategic imperatives and local business requirements

• Implement all on-the-ground credit card initiatives from acquisition, usage to retention plus business control activities to effectively manage credit card portfolio and achieve ROP targets

• Manage special credit card projects and system enhancement items to meet business, card associations and regulatory requirements

• Assist to drive the implementation of card deliverables and operational initiatives according to Group’s customer centric strategy and treating customer fairly principles

• Ensure the delivery of superior customer experience though customer oriented product offers and services provided

• Provide functional support in terms of product management and control by working closely with various MMO teams as well as various ASP/ Group RBWM teams.

• Be connected and ensure alignment with stakeholders to deliver business strategies and objectives.

• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

• Assist in driving the bank’s value and build a customer centric and risk adverse culture

• Ensure the business control from AML, fraud prevention to credit risk Support the launch of all BRCM related activities on cards and ensure controls of RCA are in order

Qualifications:

• University graduate

• Minimum 5 years of working experience in management position of credit card issuing business

• Good understanding on credit card business in particular on portfolio management and product development areas

• Good project management, interpersonal and problem solving skills

• Commercial and customer oriented as well as able to work idenpendently with minimum oversight

• Able to build connections and work collaboratively across functional and business lines

• Excellent command in written and spoken English

Premier Relationship Mgr I – RBW Macau

Job Roles & Responsibilities:

• The main roles of the job holder ensure the successful implementation of business strategies and WPB’s profitability through achievement of customer retention, growth of high value targeted customers, business goals of the branch and customer satisfaction as well as to support the implementation of all Global Standard and AML related activities / initiatives.

• Contribute to the Bank’s sales and service goals and profitability by proactively growing the customer portfolio through activity, pipeline and portfolio management to achieve the pre -set KPI..

• Manage existing relationship with those high-net-worth customers by obtaining net new funds and develop new relationships from clients.

• Acquire new Premier relationship and manage all aspects of a portfolio of Premier customer relationships.

• Comply with Global Standards and anti-financial crime activities requirement. observe Group Compliance Policy and maintain awareness of operational & sanction risk and minimize the likelihood of it occurring.

• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings.

• High attention to Customer Experience to ensure we become a truly customer centric organization.

• Enhance the sales capacity through effective use of branch resources and proactive sales activity management.

• Coach, develop and inspire the teams to exceed goals and exceed customer expectations.

• To contribute the continuous improvement of the Bank’s service & sales processes and standards.

• To support Branch improvement initiatives, providing customer feedback of our service and sales offering, and ensuring compliance with statutory/audit requirements and sales quality assurance.

Qualifications:

• 2-3 years banking experience

• Customer service focused mindset

• Possess good knowledge of WPB products including general banking insurance through internal accreditation and external regulatory requirement (AMCM) to obtain Insurance License

• Good selling and presentation skills

• Fluent in spoken and written in English, Chinese and Putonghua

• Good communication and interpersonal skills

General Banking Officer (BDO) - RBW Macau

Job Roles & Responsibilities:

• Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.

• Identify potential customers with Deposits, Fx, HMLs, credit cards, IBC a/c, GI , PIB and Life insurance needs.

• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings

• Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.

• Collect market intelligence, & report customer feedback, usage, receptiveness etc to BM/GBM

• Providing consistently high level or service delivery and efficiency to Premier and general banking customers.

• Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.

• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

• Assist in driving the Bank’s value and build a customer centric and risk adverse culture

• Contribute the continuous improvement of the Bank’s service & sales processes and standards

• Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirement

• Proactively initiating cross-departmental collaboration in Group and delivering comprehensive services to clients

Job Requirements:

• Customer service focused mindset

• High proactiveness and engagement in promoting the bank’s services and actively developing new customer’s portfolio

• Prior banking industry experience would be preferable

• Fluent in spoken and written in English, Chinese and Putonghua

• Good communication and interpersonal skills

• Aspired to develop your career in sales and servicing roles at retail branches

General Banking Officer - RBW Macau

Key Accountabilities / Impact on Business:

• Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.

• Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.

• Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.

• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings

• Collect market intelligence, & report customer feedback, usage, receptiveness etc.

• Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

• Complete the data entry and the processing of documents on new business intakes received.

• Providing consistent high level service delivery and efficiency to Premier and general banking customers.

• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

• Assist in driving the Bank’s value and build a customer centric and risk adverse culture

• Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to

• Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Experience, Skills and Qualification:

• Customer service focused mindset

• Prior banking industry experience would be preferable

• Fluent in spoken and written in English, Chinese and Putonghua

• Good communication and interpersonal skills

• Aspired to develop your career in sales and servicing roles at retail branches

Counter Services Officer - RBW - Macau

Key Accountabilities / Impact on Business:

• Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs

• Accurately conduct the cash transactions and verify for any forgeries and discrepancies

• Manage cash flow by recording all cash and coin transactions

• Identify opportunities to perform business referrals to sales team by understanding the customers’ needs

• Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved

• Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.

• Assist in driving the Bank’s value and build a customer centric and risk adverse culture

• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties

• Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to

• To contribute the continuous improvement of the Bank’s service

• Ensure compliance with statutory / audit requirements

Qualifications:

• Customer-service focused mindset

• Preferably with general understanding of bank products and services

• Prior banking industry experience would be preferable

• Good communication skill in English and Chinese is preferred

• Good communication skill and basic computer knowledge

• To be considered for this role, the relevant rights to work in Macau is required

Relationship Management Support Associate

Principal Accountabilities:

• Provide support for relationship managers to ensure client planning, relationship returns, risk assets, management information etc for designated relationships are optimized and effective.

• Ensure credit applications are timely raised for submission.

• Continuous monitoring of security document completion and follow up with customer within the “90 day principle”.

• Achieve customer satisfaction (minimizing customer complaints) by ensuring service level agreement is achieved.

• Work with various business partners to ensure appropriate products are offered to customers.

• Assist relationship managers to achieve time-to-cash targets on new money faciliites and renewal of securities before expiry.

• Backup other colleagues during leave.

• Particpate in regular and ad hoc departmental calls/meetings.

• Ensure daily physical documents received from customers and branches are timely delivered to DBS or other stakeholders for processing..

• Work with relationahip managers to ensure credit approval conditions are fulfilled.

• Timely response to customer queries.

• Timely raise credit applications/financial spreading/security documentations to customers and proactively monitor outstanding items’ status.

• Ensure no breach of functional instruction manual/credit procedural manual/business instruction manual on daily operational and credit related processes.

Knowledge & Experience / Qualifications:

• Bachelor degree in a relevant area

• Strong interpersonal skills and commercial acumen as well as good relationship building skills

• Results driven with sound knowledge of Commercial Banking products

• Customer focused and have strong interpersonal and problem solving skills

• Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System

• Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential

• Fluent in spoken and written English with knowledge in Putonghua is an advantage

• Proficient in using Microsoft Word, Excel and PowerPoint

Interested candidates, please create your profile and apply directly via:

https://portal.careers.hsbc.com/careers?location=Macau

OUR BENEFITS

We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:

• Pension Fund

• Medical insurance covering dependents and wellness

• 18 days and above Annual leave

• Bank holidays

• Birthday leave, Festival early leave, Parental leave, Examination leave etc.

• Preferential Banking Offers

• Employee Education Benefits Program

• Learning programs & Development Opportunities

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Please scan the QR code for our career opportunities and applications:

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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HSBC Life (International) Limited – Macau Branch

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life

職位空缺 JOB OPENINGS:

Wealth Planning Specialist - HSBC Life, Macau 澳門滙豐保險 - 財富策劃顧問

Job Roles & Responsibilities:

• Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled

  為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求

• Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.

  透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會

• Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer

  以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介

• Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency

  管理客戶的保險組合，以確保最高的客戶滿意度和可持續性

• Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions

  觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案

• Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned

  與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略

• Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers

  與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案

• Promoting and enhancing the brand and image of HSBC Life and the Bank

  促進和提升滙豐保險和銀行的品牌和形象

• Ensure that the service delivered by various branches are being benchmarked and are of top quality

  確保對各分行提供的服務進行基準測試，並達到最高質量

Qualifications and Requirements:

• University Degree Holder

  大學學位持有人或同等學歷

• Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred

  持有有效保險中介人資格考試卷一、三 和 五

• Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries

  有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗

• Knowledge in Life Insurance Products is preferred

  對人壽保險產品有透徹的了解

• Strong coaching skills and strong business acumen

  敏銳的商業洞察力及有能力輔導團隊

• Solid knowledge in driving and implementing business strategy

  有能力幫助推動與實施企業戰略

• Strong proficiency in Microsoft Office

  熟悉Microsoft Office之操作如EXCEL、WORD等

• Excellent Communications and Interpersonal Skills

  工作主動，具有良好的溝通能力、創新思維，及團隊協作意識

• Fluent in English, Cantonese and Mandarin

  具流利的廣東話、普通話、英文語言能力

• Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.

  具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問

• To be considered for this role, the relevant rights to work in Macau

  要被考慮這個職位，相關人士必須為有權利於澳門工作。

Assistant Manager, Operations and Customer Service - HSBC Life, Macau

Principal responsibilities:

• Assist manager in maintaining a smooth, effective and efficient daily operations of the department

• Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claims

• Handle enquiries and provide services to customers at service counter and hotline

• Assist timely filing to regulators

• Manage projects and initiatives, ensuring timely completion and alignment with company goals.

• Communicate project status and updates to stakeholders regularly

• Ensure timely delivery of quality services by meeting departmental benchmarks

• Perform other duties periodically assigned by supervisors in order to meet operational and other requirements

• Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly

Requirements:

• University degree holder

• Minimum 5 years of working experience in financial institutions and customer service related areas

• Solid knowledge in insurance products

• Effective analytical and problem solving skills

• Excellent communications and interpersonal skills

• Fluent in English, Cantonese and Mandarin

• Computer-literacy

• Self-motivated and able to work independently

To be considered for this role, the relevant rights to work in Macau

要被考慮這個職位，相關人士必須為有權利於澳門工作。

Interested candidates, please apply directly via:

https://portal.careers.hsbc.com/careers?location=Macau

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.

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You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

BCM Bank 澳門商業銀行招聘

Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.

As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.

We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!

Posts are opened for the following areas:

Branch Management

• Branch Operations Officer

• Assistant Relationship Manager

• Senior Teller / Teller

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Commercial Banking and Transaction Banking

• Head of Commercial Banking and Transaction Banking

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Credit Administration

• Senior Officer

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Customer Information Maintenance

• Senior Officer

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General Operations

• Senior Manager

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Human Resources and Training

• Officer

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Information Technology

• Senior Manager / Manager – Application Development Team

• System Analyst / Senior Programmer

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Internal Audit

• Manager

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Retail Direct Sales

• Relationship Manager

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Retail VIP Banking

• Senior Relationship Manager

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Risk Management and Control

• Deputy Manager

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(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)

Banco Delta Asia S.A. 滙業銀行股份有限公司澳門招聘

滙業銀行 (前身為澳門恆生銀行) 於1935年在澳門成立，是滙業財經集團的旗艦公司，迄今已有90年歷史。時至今日，滙業銀行已發展成為一家現代化的綜合金融機構，核心業務涵蓋投資銀行與私人銀行服，並輔以商業銀行及全面的產險與壽險業務，持續為澳門社區及中小企業提供專業的金融方案。

滙業財經集團亦在香港設立公司，專營證券買賣、財富管理及保險銷售，更在廣州設有諮詢公司，致力為中國大陸和港澳地區的企業及個人客戶，提供全方位的優質金融服務。

滙業銀行秉承「以人為本」的經營理念，視每位員工為重要資產，我們致力營造關愛員工的企業文化，提供充滿活力的工作環境，卓越的職業發展機會，全面的專業培訓，以及具競爭力的薪酬及福利計劃，助力員工與企業共同成長。

Branch

• Branch Manager

• Senior Relationship Manager

• Branch Officer

• 助理分行經理

• 客戶經理／助理客戶經理

• 分行櫃枱服務員

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Corporate Banking

• 客戶經理／助理客戶經理

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Cross Border Business Development Department

• 產品經理

• 高級客戶經理

• 客戶經理

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Credit & Risks

• Senior Manager

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Delta Asia Insurance (General Insurance)

• Deputy Chief Executive Officer

• Head of Business Development

• Business Development Manager

• Claim & Operations Manager

• Assistant Business Development Manager

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FX & Commodities Sales

• Head of FX & Commodities

• Manager

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Group Marketing & Communications

• Senior Marketing Manager

• Graphic Designer

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Information Technology

• IT Assistant Manager

• 技術支援員

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Legal & Compliance

• Manager

• Officer

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Private Banking

• Head of Private Banking

• Team Head

• Relationship Manager

• 助理客戶經理

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Securities Business

• Manager

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Securities & Treasury Products

• Head of Securities & Treasury Products

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申請方式：

本公司將為合適的應徵者提供具競爭性的薪酬及福利。有興趣者請將個人簡歷、現有及要求待遇、可到職日期、聯絡電話及近照，並註明申請之職位名稱，投遞至：bdajob@delta-asia.com。或郵寄至︰澳門水坑尾街39-41號銀行中心 人力資源及培訓部

如有任何疑問或查詢，歡迎致電︰+853 8796 9620，與人力資源及培訓部聯絡。

有關滙業最新資訊，可登入公司網址： www.delta-asia.com

本行所收取之個人資料只作招聘用途