Inspired by the seductive power of Old Hollywood, the new 12-story Macau Roosevelt Hotel features 368 photogenic guestrooms including the Marilyn Penthouse, billed as “the sexiest stays in Asia’s favorite playground”. Complementing the Macau Roosevelt offer is a new urban getaway retreat concept and all-day playground. Facilities include in-and-outdoor socialising spaces, state of the art Fitness Centre, and an open air swimming pool overlooking at the overlooking at Macau’s Jokey Club. The Macau Roosevelt is finally bringing the never-ending party to Asia’s elite, becoming the insider’s address for music scene makers, lavish fashion icons and adventurous socialites alike.
以荷里活黃金時代的醉人魅力為靈感的澳門羅斯福酒店樓高12層，配備368間精緻客房，包括堪稱「亞洲娛樂之都的最性感套房」——瑪麗蓮頂層套房。澳門羅斯福酒店是城中理想的休憩之所及俱樂部，其設施包括室內和戶外的餐廳、設備先進的健身室及飽覽澳門賽馬場的露天游泳池。澳門羅斯福酒店終於為亞洲精英帶來無休止的派對，成為樂壇監製、奢華時尚偶像與愛冒險的社會名流的熱門消遣場所。
前堂部 Front Office
Duty Manager
To consistently offer professional, friendly and engaging service
To assist guests regarding hotel facilities in an informative and helpful way
Handles guest complaints and other related problems and reports to Front Office Manager
Build and maintain positive client and customer relationships
To ensure proper staffing and scheduling of all Front Office
Maintain an efficient, organized work space that encourages productivity at all times
Set departmental goals and create plans of action for achieving them
Communicating with employees (problem solving, distributing work duties, providing all means to get the work done)
Complete daily operational tasks in a timely manner
Perform general office duties as needed (sending/answering emails, phone calls, filing/electronically inputting forms, etc.)
Good command in spoken English and Chinese
Perform related duties as assigned
Guest Service Agent (Full time / Part-time)
Checking guests in and out of the hotel in an efficient, courteous and professional manner
Ensuring that special requests are noted and fulfilled
Communicating with all departments regarding in house VIPs and any special requests/needs
Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
Understands room status and room status tracking
Listening and responding to guest in a professional manner and assisting guests with any questions, directions, etc.
Managing and resolving all guest complaints and compliments in a professional and courteous manner
Transportation Ambassador (Part-time)
負責協助或指引客人乘搭穿梭巴士
解答客人問題
工作地點按公司安排
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
訂房部 Reservation
Reservation Agent
Consistently offer professional, friendly and engaging service
Answer telephone and email inquiries in a timely manner
Coordinating group reservations activity
Determine Guest’s needs and quote the appropriate room and rate as per requirements
Follows up tentative bookings and update reservation status
Maintaining the in-house reservations systems
Review reservation booked daily
Responsible for recording Company/Travel Agent Rates both in system and correspondence file
Good command in spoken English and Chinese
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
康體部 Recreation
Recreation Manager
Oversee daily recreation operations and maintain schedule, planning and coordinating events, programs, and activities.
Prepares recreation activity schedules and participates in the planning and development of holiday and special event programs
Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction
Ensures that all recreation programs are executed in accordance with all hotel and safety guidelines
Oversee facility maintenance, cleanliness, equipment, and inventory supplies, ordering supplies and coordinating equipment repair
Prepares annual departmental budget and manages departmental costs, updating budget if operational forecasts change significantly
Evaluates employee performance, determining improvement and training needs and advancement requirements
Good command in spoken English and Chinese
Recreation Coordinator (Full Time / Part Time)
Strong skills in prioritization, organization and multi-tasking
Knowledge of the equipment, facilities, operations and techniques used in a comprehensive community recreation program
Maintain and conduct physical inventories of supplies, tools and equipment to avoid waste, loss and damage
Provide clerical support, program registration, answer telephones; may respond to public inquires about the facility
Develops staff schedules and coordinates their activities
Coordinates and promotes recreational programs and activities
Responds to requests and inquiries from the guests, and provide information regarding recreational area
Perform related duties as assigned
Good command in spoken English and Chinese
Part-time Recreation Attendant
Greet guests and provides information and policies of Gymnasium Room
Must be well-mannered, display a helpful attitude show willingness to help guests and employees at all times
Perform daily safety and cleanliness checks on all recreational equipment
Collect and replenish pool towels and monitor inventory to minimize loss
Monitor use of the facility and address and/or report potential hazards
Respond to guest inquiries and service issues in a timely, friendly and efficient manner
Perform general Recreation duties, as needed
Good command in spoken English and Chinese
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
人力資源部 Human Resources
HR & Admin Assistant Officer (Payroll)
Monthly attendance record checking and payroll calculation
Tax calculation
FFS calculation
Analysis cost report
HR & Admin Clerk
Provide administrative support to the department
Handle documents to the government and working outside office might be required (Car is provide by the company)
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
資訊科技部 Information System
資訊科技技術員 / 資訊科技助理
主要負責支援、維護及監察機構內不同單位的資訊科技設施的日常運作,包括電腦系統 ( Windows 作業系統)、地區網絡、互聯網及伺服器;應用系統及軟件使用問題排解、維護及技術支援;
有時需外勤工作。
性格主動、具責任感、良好溝通能力及能獨立處理工作；
高中或以上程度，並持有資訊科技/電腦科學相關文憑/證書 ；
具相關工作經驗者，可獲優先考慮 。
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
銷售部 Sales
Director of Sales
Develops and executes annual sales plan for hotel, including the development of promotions, forecasting, and profit planning by item, market, customer, and period;
Manage to and maintain accurate and quality sales records and prepare sales and activity reports as required;
Drive regional sales force performance through leadership, vision, and motivation;
Work closely with management and marketing to analyse business trends, capture opportunities for growth and development of action plans to maximize sales;
Able to provide accurate budget forecasting in respect to sales quota on a regular basis for the team. Will be accountable for team goals and results to forecast;
Monitors and evaluates goals and budgets;
Develops a strong relationship with the major travel agency, partners and respective organizations;
Demonstrates a positive attitude about work issues, policies, and procedures.
Applies concepts of excellence in customer service and always conducts duties in a positive and friendly manner;
Retain customer base, ensuring a superior customer experience. Maintain and build customer relationship to drive customer retention, working with internal teams to ensure our operational efficiencies and service levels meet and exceed customer expectations;
Effective verbal and written communication capabilities;
Proven track record of sales leadership, including five or more years’ sales leadership experience;
Sales Coordinator
Supporting the sales team in attaining sales targets
Handle all daily communication internally and externally
Communicate effectively with sales manager and clients to maintain existing relationships while helping to create and build new client relationships
Providing sales and administrative support through various office duties such as answering the phone, making calls to vendors, managing calendars, scheduling site visits, etc.
Retain a knowledge of venues, restaurants, tours, etc. to provide accurate assessment of particular needs for a client
Follow up orders and payments
Provide sales and after sales services to clients
Maintain good relationships with customers
Manage client expectation on delivery of miscellaneous quotations & communication
Passionate, hard worker and well organized professional with power to prioritize and multitask
Interested parties please send your full resume with recent photo to hr@themacauroosevelt.com
*Personal data collected will be used for recruitment related purposes only.