Sandbox VR於2017年成立,業務範圍涵蓋澳門、香港、上海、新加坡、洛杉磯、三藩市、奧斯汀、芝加哥、聖地亞哥、拉斯維加斯和溫哥華等地，全球設有60個據點還會不斷增加。Sandbox VR與家用虛擬實境設計的技術不一樣，可以提供全身的虛擬實境體驗。玩家們可以在同一場境裡，全身融合在虛擬實境體驗之中，達致真正的沉浸式體驗。因目前市面上未有同類型遊戲能做到類似的體驗，所以需要自行設計遊戲產品。無論由故事發展、場境、裝備等均須自行研發。而Sandbox VR的體驗使用最新VR硬件技術及荷里活電影級別實時動作捕捉裝備。VR玩家須佩戴頭戴式耳機、VR眼罩、體感衣、長槍、短槍或拳套等，就能進入其虛擬實境遊戲，除了跟隊友無間溝通，更實時呈現遊戲動態。例如當玩家受襲或中彈時，身上便會同步感受震動。遊戲室內全方位安裝感應相機，場地亦設有風扇效果等設備，令玩家更有投入感，締造出了全球目前最逼真的 VR 體驗。
Sandbox VR was established in 2017. Its business scope covers Macau, Hong Kong, Shanghai, Singapore, Los Angeles, San Francisco, Austin, Chicago, San Diego, Las Vegas and Vancouver. It has 60 locations around the world and will continue to increase. Sandbox VR is designed with different technology than home virtual reality and can provide a full-body virtual reality experience. Players can be in the same scene and fully integrated into the virtual reality experience to achieve a truly immersive experience. Because there are currently no games of the same type on the market that offer a similar experience, you need to design your own game products. Regardless of the story development, scenes, equipment, etc., all must be developed by ourselves. The Sandbox VR experience uses the latest VR hardware technology and Hollywood movie-level real-time motion capture equipment. VR players must wear headsets, VR goggles, body-sensitive clothing, long guns, short guns or boxing gloves to enter their virtual reality games. In addition to seamless communication with teammates, game dynamics can also be presented in real time. For example, when a player is attacked or shot, his body will feel vibrations simultaneously. Sensor cameras are installed throughout the game room, and the venue is also equipped with fan effects and other equipment to make players feel more immersed, creating the most realistic VR experience in the world.
店鋪助理經理
任職要求
4 年以上名店零售管理經驗。
精通以銷售與服務為導向的團隊領導。
具備驅動業務增長與系統規劃的能力。
出色的客戶體驗管理與問題解決技巧。
積極創新，能快速學習並掌握技術平台。
任職要求
4 年以上奢華零售管理經驗。
精通以銷售與服務為導向的團隊領導。
具備驅動業務增長與系統規劃的能力。
出色的客戶體驗管理與問題解決技巧。
積極創新，能快速學習並掌握技術平台。
員工福利
醫療保險
績效獎金
五天工作周
12 天年假
Assistant Manager
Job Responsibilities
Deliver an Incredible Guest Experience: Ensuring an incredible guest experience for every person that walks into your store.
Maximize store profitability: Planning on executing local marketing for your location, to maximize occupancy and revenue.
Building and developing store staff: Responsible for all HR matters including hiring, supervising, and training.
Manage and oversee safety programs: Responsible for overseeing and managing all safety protocols and policies.
Job requirements
A Sales and Service focused leadership role
4+ years supervisory level luxury retail industry
Making sure staff are delivering an exceptional experience to all of our guests, need to communicate clearly and warmly
Driving business skills, extremely organized and understand how to plan for the future.
Understands the hustle, urgency and work ethic required to bring something new to the world.
You should be a strong problem solver who has judgment, also can learn independently to master our platform technically and operationally.
Benefits
Medical Insurance
Performance Bonus
Five-day work week
12 days annual leave
客戶服務主管 (Customer Service Supervisor)
月薪：MOP15,000 以上(視經驗而定＋另加佣金分成)
薪酬福利
月休 6 天
享有績效獎金 / 達標津貼
完善的晉升機制與專業培訓
職責內容
團隊領導: 監督並帶領客服團隊,確保日常營運(如預約管理、現場接待)流程順暢。
質量監控: 制定並優化客戶服務標準(SOP),定期抽查服務質素並提供指導。
危機處理: 協助前線員工處理複雜個案、突發狀況或客戶投訴,維護品牌形象。
培訓發展: 負責新員工的入職培訓及在職培訓。
推廣協作: 協助管理社交媒體平台的互動,並配合市場部門執行推廣活動。
入職要求
學歷背景: 持有大學學位(款客管理、工商管理或相關專業優先)。
工作經驗: 具備 2 年或以上 客戶服務經驗,其中 1 年需具備帶領團隊或指導新人經驗。
身份要求: 必須為澳門永久性居民或持有有效澳門身份證。
語言能力: 優秀的粵語、普通話及英語口頭與書面溝通能力。
軟技能: 具備卓越的領導能力、解決問題的判斷力、高度抗壓性及良好的人際關係。
電腦技能: 精通 Microsoft Office(尤其 Excel 數據處理)及熟悉社交媒體後台運作。
工作安排: 需接受週末及排班工作。
Customer Service Supervisor
Monthly Salary: MOP 15,000+ (Commensurate with experience + Commission sharing)
Compensation & Benefits
Rest Days: 6 days off per month.
Incentives: Performance bonuses and target-achievement allowances.
Career Growth: Well-established promotion mechanisms and professional training programs.
Job Responsibilities
Team Leadership: Supervise and lead the customer service team to ensure smooth daily operations (e.g., appointment management, on-site reception).
Quality Control: Establish and optimize Standard Operating Procedures (SOPs); perform regular quality audits and provide professional guidance.
Crisis Management: Assist front-line staff in resolving complex cases, emergencies, or customer complaints to safeguard the brand image.
Training & Development: Responsible for the onboarding and on-the-job training of new employees.
Marketing Collaboration: Assist in managing social media interactions and coordinate with the marketing department to execute promotional activities.
Requirements
Education: Bachelor’s degree (Hospitality Management, Business Administration, or related disciplines preferred).
Work Experience: At least 2 years of experience in customer service, with 1 year in a leadership or mentorship role.
Residency: Must be a Macau Permanent Resident or a valid Macau ID holder.
Language Skills: Excellent verbal and written communication skills in Cantonese, Mandarin, and English.
Soft Skills: Outstanding leadership, strong problem-solving judgment, high stress tolerance, and excellent interpersonal skills.
Technical Skills: Proficient in Microsoft Office (especially Excel for data processing) and familiar with social media backend operations.
Work Schedule: Willingness to work weekends and follow a shift roster.
全職客戶服務員
月薪：MOP13000 或以上 （另加佣金分成）
薪酬福利
月休 6 天
職責內容
負責客人預約、日常營運等工作、主動有責任心積極主動、擅於溝通
入職要求
要求持大學學位。
必須為澳門永久性居民或持有有效澳門身份證。
優秀的粵語及良好英語口頭與書面溝通能力。
具備顧客服務意識,積極主動、態度友善、有耐性。
熟悉 Microsoft Office(Word, Excel)及社交媒體平台操作。
主動、有責任感及良好的團隊合作精神。
需接受週末及排班工作 。
Full-time Customer Service Representative
Monthly Salary: MOP 13,000 or above (plus commission sharing)
Benefits
Rest Days: 6 days off per month.
Responsibilities
Responsible for handling guest appointments and daily operational tasks.
Must be proactive, highly responsible, and possess excellent communication skills.
Requirements
Education: Bachelor’s degree required.
Residency: Must be a Macau Permanent Resident or a valid Macau ID holder.
Language Skills: Excellent Cantonese and good oral and written communication skills in English.
Customer Service Mindset: Proactive, friendly, patient, and service-oriented.
Technical Skills: Proficient in Microsoft Office (Word, Excel) and social media platform operations.
Attributes: Self-motivated, strong sense of responsibility, and a good team player.
Work Schedule: Must be able to work weekends and follow a shift roster.
How to Apply
Interested candidates, please email your Resume (stating your date of birth) to
winnie@mindvr.net. (Please indicate "Full-time" in the email subject line).
**有意者請將「個人履歷表 (註明出生日期)」透過電郵(主旨註明全職)發送至
winnie@mindvr.net,合則約見,謝謝**
Shortlisted candidates will be contacted for an interview. Thank you!
Who are we?
We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie. We are creating the future of entertainment by building towards the virtualization of physical spaces and eventually becoming the portal to the Metaverse. Want you to be a part of our journey and help us make that a reality!
Since we launched in Hong Kong in 2017, we’re now live in 13 locations and 5 countries around the world (we’re the #1 Activity in Hong Kong and Singapore on TripAdvisor, #1 VR place in China Shanghai on Dianping), and we’re quickly expanding. As a growing company we are looking for leaders who want to transform the entertainment industry and contribute to the cutting-edge experiences we are creating. We take pride in the relationships we are building within the community through innovation and providing a best-in-class experience for our guests. The opportunities within Sandbox VR are endless and we want you to be a part of this new world we are creating!