SJM Holdings Limited is the holding company of SJM Resorts, S.A. , one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.
Sands China is the largest operator of integrated resorts in Macao. The company’s integrated resorts on the Cotai Strip comprise The Venetian® Macao, The Plaza® Macao, The Parisian Macao and The Londoner® Macao. The company also owns and operates Sands® Macao on the Macao peninsula. Sands China’s portfolio features a diversified mix of leisure and business attractions and transportation operations, including large meeting and convention facilities; a wide range of restaurants; shopping malls; world-class entertainment at the Cotai Arena, The Londoner Arena, The Venetian Theatre, The Parisian Theatre, the Londoner Theatre and the Sands Theatre; and a high-speed Cotai Water Jet ferry service between Hong Kong and Macao. The company’s Cotai Strip portfolio has the goal of contributing to Macao’s transformation into a world centre of tourism and leisure.
Sands China is the largest private employer in Macao, and has been committed to providing its Team Members with various benefits and harmonious workplaces. The company continually cultivates talent for the integrated resort industry in Macao and the Greater Bay Area through its diversified talent development programmes. For more information, please visit the Overview of Sands China Ltd.’s Diversified Human Resources Initiatives.
The burgeoning theatrical exhibition business of Emperor Group began in 2017 when the first Emperor Cinemas in Hong Kong opened its doors at the iconic Entertainment Building, Central, with a network of cinemas spanning across Tuen Mun, Ma On Shan , Tsim Sha Tsui, Tsuen Wan to its latest addition in Tseung Kwan O.
Innovating the cinema experience to excite and bringing moviegoers to an entertainment utopia.
Emperor Cinemas (Lisboeta Macau) will introduce the first IMAX Theatre, MX4D Theatre and the CORONET IN Macau, offering the audience a first-class luxurious viewing experience elevated with carefully crafted gourmet delights and an intimate setting.
Enjoy the digitalized cinemagoing experience with 365 days online ticketing service fee waiver and e-ticket admission convenience at Emperor Cinemas now! www.empeorocinemas.com
全職/兼職戲院服務大使
工作地點:氹仔
職責:
提供優質客戶服務
履行戲院日常事務、售票、帶位、驗票和散場工作
協助提供餐飲服務,調配飲品,製作簡單食物
戲院內所有操作安排及處理顧客查詢
要求:
具有基本中英文的溝通能力
對客戶服務工作有熱誠
輪班輪休,並需於假期工作
全職放映員
工作地點:氹仔
職責:
負責按編排準時播放電影及預告片
確保戲院內之燈光及音響設備操作正常
放映器材日常清潔、檢查及保養等
要求:
守時、具責任感及能獨立處理工作
高中畢業或以上程度,具有基本中英文的溝通能力
對客戶服務工作有熱誠
輪班輪休,並需於假期工作
餐飲服務主任 / 高級餐飲服務大使 / 餐飲服務大使
工作地點:氹仔
職責:
提供優質客戶服務
協助提供餐飲服務,調配飲品,製作簡單食物
保持廚房整潔安全,以確保日常運作順暢
要求:
具有基本中英文的溝通能力
輪班輪休,並需於假期工作
有團隊合作精神及對客戶服務工作有熱誠
能同時處理多樣工作,主動及能獨立工作
勤奮,守時,有禮及有責任感
有良好溝通技巧及人際關係
Film Programming Assistant
Responsibilities:
Manage and plan daily, weekly and monthly film schedule of cinemas;
Input schedule and corresponding ticket price data into ticketing system
Attend exhibitor screening and provide insight and forecast on upcoming film release for booking selection;
Negotiate with distributor on booking terms and coordinate exhibition materials logistics;
Liaise with internal parties such as marketing and house booking team on sales planning and promotion to maximize box office revenue;
Source or curate alternative contents for cinemas such as film festivals;
Provide on-site support for cinema events;
Perform other ad-hoc duties as assigned.
Requirements:
University graduate
Good command of spoken and written English, Cantonese and Putonghua
Pleasant, proactive, highly organized, detailed-minded and able to work independently
Provide key support to the Operations Manager on cinema operations related matters.
Perform and monitor daily cinema operations including manpower arrangement, recruitment, payroll, roster & show-time scheduling, staff coaching, stock & cost control and etc.
In charge of the Cinema (include F & B); formulate, execute and review operating procedures and standards for the Cinema and F&B area.
Lead the team to deliver excellent customer service
Handle enquires and complaints in a professional manner.
Maintain all equipment and fixtures to ensure good working order and condition.
General administration tasks / reporting.
Support daily operations of the projection team.
Requirements:
University or College graduate
At least 5 years working experience of operations in cinema, retail, food & beverage or related businesses
In-depth knowledge of hospitality and customer service management will be a plus
Self-motivated, customer-oriented, energetic, hardworking and presentable
Knowledge in Microsoft Office & Chinese word processing
Good command of both written & spoken English and Chinese
Willing to learn and perform shift duty
Candidates with less experience will be considered for the position of Assistant Theatre Manager.
Responsible for the trade finance linkage business products between domestic and overseas institutions
Maintaining customer relationships within the assigned territory/region; provide daily customer service; strengthen follow-up and information updates for products and customer needs.
Responsible for the marketing of international bank syndication projects, as well as leading and participating in the credit application processes involved;
Liaise with the Head Office to obtain support on products, policies, credit application and approval processes;
Responsible for the marketing of financial products (including but not limited to deposits, loans, settlement, derivatives, etc.);
Ad-hoc assignment given by superior;
Qualification:
Bachelor’s degree or above, major in finance, accounting, or related fields;
At least three years of experience in corporate banking, with the ability to independently manage corporate customers, and a good knowledge of credit processes and products for large corporate customers;
Excellent market and financial analysis skills; familiar with mainland business practices and relevant laws and regulations, as well as knowledge of Macau’s economy and banking industry;
Good communication skills, strong learning ability, sound writing and reporting ability, and skilled in using office software such as Word, Excel, and PowerPoint;
Proficiency in both English and Chinese;
Holding relevant professional qualifications such as FRM, CFA, CPA is preferred.
Cantonese proficiency is preferred. Fluency in Putonghua is a must.
資金部
交易員
職責描述:
負責日常資金流動性管理,包括資金頭寸匡算和調度、同業拆借、債券回購、債券投資、籌資工具發行等;
負責金融市場分析研究,按業務要求完成資料統計、分析及報告等;
按照業務計畫,主動尋找機會,完成相關利潤等指標;
協助拓展交易對手、維護業務關係、帳戶開立、撰寫授信報告等;
職位要求:
本科或以上學歷,主修金融、經濟或相關學科
2年或以上銀行相關工作經驗
熟悉金融投資巿場、金融投資業務運作以及相關監管法規、指引
具較強的分析與邏輯思維能力
具備CFA/FRM等相關證書者優先
Treasury
Dealer
Job Descriptions:
Participate in the Bank’s daily liquidity management activities, including cash flow forecasts, bank transfers, interbank deposits and loans, repos and reverse repos, bonds investment, issuing capital market products, etc.
Contribute to analyzing and researching global financial markets, conducting data statistics, analysis and reports based on internal and external requirements
Proactively seeking business opportunities and achieving profit targets in accordance with the Bank’s business plan
Assist in building and maintaining counterparties relationship, accounts opening and writing credit proposals
Qualification:
Bachelor’s Degree or above in Finance, Economics or related fields
2 years or above banking experiences
Familiar with financial markets, business operation and related regulations/guidelines
Strong analytical and logical thinking skills
CFA/FRM charter holder preferred
風險管理部
營運支援
職責描述:
定期監控市場風險及流動性風險指標
協助編寫報送澳門金管局和總行的各類報告
開展各類風險壓力測試
制定及優化風險管理相關的制度和流程
開發市場風險管理相關自動化工具
協助處理各項臨時指派工作
職位要求:
本科或以上學歷,主修經濟、金融、會計、統計、數學、計算機、人工智能等相關專業者優先考慮
最少2年或以上銀行相關工作經驗
具備良好的溝通和人際交往技巧
具備良好的中英文讀寫能力,可使用普通話流利溝通者更佳
具備良好的團隊精神,以及一定的抗壓能力
自我激勵、態度審慎、關注細節
持有CFA、CPA、FRM等專業資格者優先考慮
Risk Management
Operations Representative
Responsibilities:
Regularly monitor market risk and liquidity risk indicators
Assist in preparation of various reports for regulator and the Head Office
Conduct stress testing for various risk categories
Formulate, review, and refine risk management-related policies and procedures
Develop automation tools related to market risk management
Support and participate in ad hoc assignments as required
Requirements:
Candidates with a degree in economics, finance, accounting, statistics, mathematics, computer science, artificial intelligence (AI), or other related disciplines are preferred
At least two years of relevant work experience in banking industry
Strong communication and interpersonal skills
Good command in written English and Chinese, and preferably fluent in Putonhua
Good team spirit and the ability to work effectively under pressure
Self-motivated, prudent and detail-oriented
Candidates holding professional qualifications such as CFA, CPA, and FRM are preferred
Consumer Banking
Personal Banker (客戶經理)
Responsibilities:
Responsible for promoting the bank’s products and services so as to achieve the desired sales targets
Handle general inquiries and complaints
Conduct and participate in outbound sales activities for business solicitation
Requirements:
A degree graduate in Business/Finance discipline
Minimum 3 years of related experience
Sales-driven, result-oriented and be able to work under pressure
Accredited with regulator’s requirements on provision and distribution of financial products
Good communication skill in English and Cantonese, knowledge of Putonghua an advantage
Please check out our career opportunities at mo.ccb.com.
To apply, please send your full resume with expected salary via recruitmacau@mo.ccb.com or fax to 8291-1804
All applications received will be used for employment-related purpose only.
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
我們現正招聘一名資深資訊工程師/資深資訊工程師,負責香港及澳門辦公室的 IT 支援與協調工作,需能往返兩地出差。此職位適合具備使用者支援、Microsoft 365 管理、Apple 設備管理、辦公室基礎設施、備份治理及供應商協調經驗的 IT 專業人士,並需支援約 100 位跨地區使用者,協助提升 IT 治理、報告、資產透明度、備份可靠性、授權管控及成本效益。此角色兼具技術與管理職能,需能獨立解決問題、協調供應商及內部團隊,並定期向管理層匯報,同時領導及監督初級人員,推動標準化。
工作職責:
提供終端使用者技術支援
Microsoft 365 管理及備份與資料保護監控
Apple 設備管理與支援
監督香港與澳門的 IT 環境
維護與監控公司網路與連線,確保防火牆、交換器、NAS 及 ISP 協調正常運作
與開發團隊合作,監督 AWS 雲端環境的使用與治理。
需要定期向管理層提供報告 (涵蓋 IT 支援趨勢、資產狀態、備份健康度、授權管控及基礎設施風險等)
協調供應商及內部團隊,並提升整體 IT 治理與運營效率
任職要求:
具資訊科技、電腦科學、商業資訊系統或相關學科之大專或以上學歷
必須能於香港及澳門辦公室往返工作(需能兩地出差)
具 5 年以上 IT 支援、IT 運營、基礎設施支援或終端使用者基礎設施管理相關經驗
熟悉 Microsoft 365 管理、Apple MacBook/iPhone 支援、MDM 工具及備份與 NAS 環境操作經驗
具備辦公室基礎設施知識(防火牆、交換器、NAS、ISP/網路、VPN)
熟悉 FortiGate、Veeam、NAS 及 Mac 企業支援者佳
有 AWS 雲端基礎設施支援或協調經驗,能與開發團隊合作進行伺服器跟進、使用檢視與報告
高度責任感、執行力與運營紀律,能獨立處理廣泛任務
良好溝通能力,能自信向管理層匯報並組織週期性任務
具備中英文溝通能力者優先
多辦公室或區域技術支援經驗者優先
初級IT支援與營運協調員 (香港及澳門工作)
職位簡介:
我們現正招聘一名初級 IT 支援與營運協調員,負責香港及澳門的 IT 技術支援與協調工作。此職位需往返香港及澳門工作(需能兩地出差)。主要職責包括 Odoo 工單系統管理、電腦用戶技術支援、跟進供應商及處理日常 IT 行政事務,並涉及 IT 營運、帳單與資產管理等範疇。
工作職責:
管理與跟進 Odoo 系統,監控並處理電腦用戶的技術支援問題。
協調兩地公司內部 IT 支援事務,提供日常技術支援(例如:Microsoft 365、印表機安裝與設定、行動裝置等)。
We welcome you to be part of our dynamic team at Catholic Centre, strategically located in the vibrant heart of Macau and scheduled to open in 2026. As a 3-star hotel, we are committed to building a passionate, service-driven team dedicated to creating exceptional“5-star”guest experiences and redefining hospitality. Discover new opportunities in a supportive and positive environment that fosters your growth and professional development.
Join our unique family and shape your future career with us!
Front Office Manager / Assistant Front Office Manager
Responsibilities:
a. Front Office Operations Management:
Oversee the daily operations of the front desk, reservations, and guest servicesEnsure smooth check-in and check-out processes, addressing any guest concerns promptly
Monitor and maintain the hotel’s property management system (PMS) and other relevant software
Ensure accurate handling of guest accounts, billing, and cashiering procedures
b. Guest Experience:
Ensure all guests receive a warm welcome and personalized service throughout their stay
Handle guest complaints and resolve issues in a timely and professional manner
Implement strategies to enhance guest satisfaction and loyalty
Maintain a visible presence in the lobby to interact with guests and address their needs
Personally check all VIP rooms, escort and bid farewell to all VIP quests. Also to ensure VIP service is extended to every guest
c. Team Leadership:
Recruit, train, and supervise front office staff, including front desk agents, concierge, and reservations team
Conduct regular performance evaluations and provide coaching and feedback to team members
Create and manage staff schedules to ensure adequate coverage during peak periods
Foster a positive and collaborative work environment
d. Administrative Duties:
Prepare and analyze front office reports, including occupancy, revenue, and guest feedback
Monitor and control front office expenses within the budget
Maintain accurate records of guest interactions, incidents, and special requests
Collaborate with other departments to ensure seamless communication and coordination
Attend and chair all Front Office scheduled meetings as well as meetings called at random by Management
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time
e. Revenue Management:
Maximize room revenue by managing room inventory and implementing upselling strategies
Monitor competitor pricing and market trends to adjust rates and promotions accordingly
Work closely with the sales and marketing team to make bookings and occupancy
f. Compliance and Standards:
Ensure compliance with hotel policies, procedures, and brand standards
Maintain a safe and secure environment for guests and employees
Stay updated on industry trends and best practices to improve front office operations
Requirements:
Minimum 5-8 years of experience in front office operations, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage
High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in hospitality or guest service management are a plus
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in hotel management software (e.g., Cambridge) and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Macau ID holder only
Concierge Supervisor
Responsibility:
Lead the concierge team and ensure high-quality service delivery
Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests
Handle guest complaints and provide prompt resolutions
Collaborate closely with Front Office and other departments to enhance guest experience
Train and guide concierge employees to follow hotel standards and procedures
Manage concierge resources and maintain a clean, organized work area
Build and maintain strong relationships with local vendors and travel partners
Requirement:
Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred
Bachelor’s degree in Hospitality Management
Strong knowledge of local attractions, transportation options, and business contacts
Excellent communication skills in English and Chinese
Strong leadership, problem-solving, and customer service skills
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Proficient in Microsoft office suite
Reception Agent
Responsibilities:
Handle guest check-in and check-out procedures
Respond to guest inquiries and provide relevant information and assistance
Address guest complaints and escalate issues to supervisors when necessary
Maintain a clean and organized front desk area in line with hotel standards
Coordinate with other departments to meet guest needs
Operate the property management system and accurately record guest information
Promote hotel services and facilities to enhance guest experience
Requirements:
Previous experience in hospitality or customer service is preferred
Good command of spoken and written in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Responsible, detail-oriented, and a good team player
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Proficient in Microsoft office suite
Reception Supervisor
Responsibilities:
Oversee daily front office activities including check-in, check-out, and guest inquiries
Ensure all front desk employees deliver courteous and efficient service according to hotel standards
Handle guest complaints and resolve issues promptly and professionally
Assist in employee scheduling, training, and performance monitoring
Coordinate with other departments to ensure guest needs are met
Monitor room availability and support revenue optimization strategies
Maintain accurate records and reports related to front office operations
Ensure the front desk area is clean, organized, and presentable at all times
Requirements:
Minimum 3 years of experience in front office roles
Strong leadership and communication skills
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Able to handle guest complaints with professionalism and empathy
Good command of spoken and written in English and Chinese
Proficient in Microsoft office suite
Detail-oriented, organized, and able to work under pressure
Willing to work shifts, weekends, and public holidays
Concierge Supervisor
Responsibilities:
Supervise concierge, bell, and door operations to ensure timely and professional guest assistance
Coordinate transportation, tours, dining reservations, and special arrangements
Oversee luggage handling, guest arrivals/departures, and door greeting services
Maintain updated knowledge of local attractions, events, and services to provide accurate recommendations
Train and guide team members to uphold service standards and guest satisfaction
Handle VIP requests and resolve guest issues promptly and professionally
Build and maintain relationships with external vendors and service providers
Ensure compliance with hotel policies and local regulations
Requirement:
Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred
Bachelor’s degree in Hospitality Management
-trong knowledge of local attractions, transportation options, and business contacts
Excellent communication skills in English and Chinese
Strong leadership, problem-solving, and customer service skills
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Proficient in Microsoft office suite
Reservation Supervisor
Responsibilities:
Supervise daily reservation operations and ensure accurate data entry in the Property Management System (PMS)
Monitor booking channels and implement strategies to optimize occupancy and revenue
Handle complex booking requests, group reservations, and special arrangements
Train and guide reservation agents to maintain service standards and accuracy
Prepare reservation reports and assist in forecasting occupancy trends
Coordinate with front office and other departments to ensure seamless guest experience
Ensure compliance with hotel policies and local regulations
Requirements:
Minimum 3 years of experience in hotel reservations or related departments
Bachelor’s degree in Hospitality Management
Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Good communication skills in English and Chinese
Strong leadership, problem-solving skills, and attention to detail
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft office suite
Senior Reception Agent / Reception Agent
Responsibilities:
Manage guest arrivals and departures, ensuring accurate check-in/check-out procedures
Handle guest inquiries, reservations, and special requests promptly and professionally
Assist in training and guiding junior reception agents to maintain service quality
Resolve guest issues and escalate complex cases to the Reception Supervisor when necessary
Ensure accurate handling of payments, billing, and cashiering procedures
Maintain a welcoming and professional environment at the reception desk
Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction
Requirements:
1-2 years of experience in front office or reception operations within hospitality
Previous experience in a senior or lead role preferred
Good command of spoken and written in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Responsible, detail-oriented, and a good team player
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Proficient in Microsoft office suite
Senior Concierge Agent / Concierge Agent
Responsibilities:
Welcome guests and assist with luggage handling and door services
Arrange transportation, tours, dining reservations, and respond to special requests
Provide accurate information about local attractions, events, and services
Maintain a professional and courteous demeanor at all times
Coordinate with other departments to ensure timely and seamless guest service
Uphold compliance with hotel policies, brand standards, and local regulations
Requirements:
1–2 years in concierge, bell, or guest services within hospitality preferred
Fresh candidates with strong customer service skills may be considered
Diploma or Certificate in Hospitality Management or related field preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Knowledge of local attractions, dining, and entertainment options
Ability to handle guest issues professionally and calmly under pressure
Basic Proficiency in Microsoft Office Suite and hotel systems
Reservation Agent
Responsibilities:
Process reservations via phone, email, and online booking platforms
Ensure accurate data entry in the Property Management System (PMS)
Respond promptly to guest inquiries and provide information on rates, availability, and hotel services
Assist with group bookings and special arrangements as required
Coordinate with front office and other departments to ensure smooth guest arrivals
Maintain compliance with hotel policies and service standards
Requirements:
1–2 years in reservations or front office operations within hospitality preferred
Fresh candidates with strong communication skills may be considered
Diploma or Certificate in Hospitality Management or related field preferred
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Good communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Detail-oriented, responsible, and a good team player
Proficient in Microsoft office suite
Senior Operator / Operator
Responsibilities:
Answer and transfer internal and external calls accurately to the appropriate department or room
Handle guest messages, wake-up calls, and other phone-related services
Report communication equipment issues and assist with basic troubleshooting
Coordinate with Front Office and other departments to ensure accurate message delivery
Maintain a clean and organized switchboard area
Assist in handling emergency calls and special situations according to hotel procedures
Requirements:
Previous experience in hospitality or customer service is preferred
Familiarity with PABX systems and basic hotel operations
Good communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Detail-oriented, responsible, and a good team player
Answer guest inquiries about hotel services and local attractions
Handle service requests via phone, email, or in person
Assist guests with bookings for transport, dining, or tours
Maintain a clean and professional front desk area
Record and follow up on guest feedback and complaints
Support luggage storage and lost-and-found handling
Coordinate with other departments to fulfill guest needs
Requirements:
Strong communication and customer service skills
Familiarity with basic front desk procedures and systems
Friendly demeanor, professional appearance, and proper etiquette
Ability to stay composed in a fast-paced environment
Basic English proficiency for guest interaction
Willingness to work shifts, nights, and holidays
Prior experience in hospitality or customer service is a plus
Proficient in Microsoft office suite
Food & Beverage
Head Chef
Responsibilities:
Oversee the daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience
Requirements:
Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or executive chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Sous Chef
Responsibilities:
Assist the Head Chef in managing daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Assist in the development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience
Requirements:
Minimum 4-6 years of experience in culinary roles, with at least 2 years in a supervisory or sous chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Chef de Partie
Responsibilities:
Plan and prepare a variety of dishes according to menu specifications.
Supervise kitchen staff and delegate tasks effectively.
Ensure food quality, taste, and presentation meet standards.
Train line cooks and kitchen assistants to follow the recipe and standards.
Monitor inventory and order supplies as needed.
Maintain cleanliness and hygiene in all kitchen areas.
Follow hygiene (HACCP) safety regulations and company policies.
Develop new recipes and contribute to menu innovation.
Manage kitchen operations during busy service hours.
Requirements:
High school diploma or equivalent is required.
Proven experience as a Chef or in a similar culinary role.
Strong knowledge of cooking techniques and kitchen equipment.
Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).
Ability to lead and motivate a kitchen team.
Creativity and passion for food presentation and flavor.
Good time management and organizational skills.
Willingness to work flexible hours, in shifts, including weekends and holidays.
Demi Chef
Responsibilities:
Plan and prepare a variety of dishes according to menu specifications.
Supervise kitchen staff and delegate tasks effectively.
Ensure food quality, taste, and presentation meet standards.
Train line cooks and kitchen assistants to follow the recipe and standards.
Monitor inventory and order supplies as needed.
Maintain cleanliness and hygiene in all kitchen areas.
Follow hygiene (HACCP) safety regulations and company policies.
Develop new recipes and contribute to menu innovation.
Manage kitchen operations during busy service hours.
Requirements:
High school diploma or equivalent is required.
Proven experience as a Chef or in a similar culinary role.
Culinary certification or relevant training is preferred.
Relevant certificates in food safety and sanitation (e.g., HACCP) are a plus
Strong knowledge of cooking techniques and kitchen equipment.
Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).
Ability to lead and motivate a kitchen team.
Creativity and passion for food presentation and flavor.
Good time management and organizational skills.
Chef
Responsibilities:
Plan and prepare a variety of dishes according to menu specifications
Supervise kitchen staff and delegate tasks effectively
Ensure food quality, taste, and presentation meet standards
Monitor inventory and order supplies as needed
Maintain cleanliness and hygiene in all kitchen areas
Follow food safety regulations and company policies
Develop new recipes and contribute to menu innovation
Manage kitchen operations during busy service hours
Requirements:
Proven experience as a Chef or in a similar culinary role
Strong knowledge of cooking techniques and kitchen equipment
Familiarity with food safety and hygiene standards
Ability to lead and motivate a kitchen team
Creativity and passion for food presentation and flavor
Good time management and organizational skills
Willingness to work flexible hours, including weekends and holidays
Culinary certification or relevant training is preferred
Chef Assistant
Responsibilities:
Assist in preparing ingredients for cooking
Follow instructions from Chef during food preparation
Maintain cleanliness and hygiene in the kitchen and ensure proper storage of food and ingredients.
Operate basic kitchen equipment safely; Help with plating and presentation of dishes
Comply with food safety and hygiene standards
Requirements:
Basic knowledge of cooking techniques and kitchen operations
Willingness to learn and follow instructions
Ability to work in a fast-paced environment
Good hygiene and cleanliness habits
Team player with a positive attitude
Physical stamina to handle kitchen duties
Flexibility to work shifts, including weekends and holidays
Culinary training or relevant experience is an advantage
Stewarding Supervisor
Responsibilities:
Manage and schedule the entire stewarding team.
Ensure all kitchen utensils, equipment, and service ware are cleaned and sanitized to the highest standards.
Maintain adequate inventory of cleaning supplies, chemicals, and equipment, placing orders as needed.
Enforce strict safety and sanitation protocols (e.g., HACCP) to comply with health regulations.
Oversee the proper operation and the maintenance of equipment.
Coordinate with the Executive Chef and kitchen department heads to support their operational needs.
Manage waste disposal and recycling programs efficiently.
Train new stewarding staff on proper cleaning procedures, safety, and chemical handling.
Requirements:
Proven experience as a Chief Steward or similar role in a high-volume kitchen.
In-depth knowledge of sanitation regulations, proper chemical handling, and safety procedures.
Strong leadership and team management abilities.
Excellent organizational and inventory management skills.
Ability to work under pressure in a fast-paced, hot, and humid environment.
Good communication skills to interact effectively with kitchen and purchasing departments.
Basic mechanical knowledge for troubleshooting machines is a plus.
Willingness to work shifts, including weekends and holidays.
Steward
Responsibilities:
Responsible for cleaning and sanitizing kitchen utensils, maintaining all equipment and work surfaces, and ensuring the cleanliness of kitchen and storage area floors.
Dispose of waste and recyclables according to established procedures.
Assist with receiving and storing deliveries as needed.
Follow all safety and sanitation protocols (e.g., HACCP).
Support other kitchen staff with basic tasks when required.
Requirements:
Previous experience in hospitality or kitchen operations is preferred
Basic knowledge of hygiene and food safety standards
Ability to work efficiently in a fast-paced environment
Physically fit and able to handle cleaning tasks and equipment
Team-oriented with good communication skills
Willingness to work shifts, including weekends and holidays
Attention to detail and a strong sense of responsibility
Basic understanding of kitchen tools and equipment
Food & Beverage Manager
Responsibilities:
Oversee the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service.
Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations.
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.
Monitor inventory levels of food, beverages, and supplies, and manage procurement processes.
Ensure a high level of guest satisfaction by delivering exceptional dining experiences.
Address guest feedback and complaints promptly and professionally.
Collaborate with the culinary team to create and update menus that reflect seasonal ingredients and guest preferences.
Maintain a visible presence in the restaurant to interact with guests and ensure service standards are met.
Recruit, train, and supervise F&B staffs, including culinary team, restaurant managers, servers, bartenders, and banquet staffs.
Conduct regular performance evaluations and provide coaching and feedback to team members.
Create and manage staff schedules to ensure adequate coverage during peak periods.
Foster a positive and collaborative work environment.
Manage department’s budget, including revenue targets and cost control.
Monitor and analyze financial performance, including sales, costs, and profitability.
Implement strategies to maximize revenue and minimize expenses.
Ensure accurate billing and cash handling procedures are followed.
Ensure compliance with local health, safety, and sanitation regulations.
Maintain a clean, organized, and safe restaurant environment. Enforce strict hygiene and safety protocols (e.g., HACCP) to comply with health regulations and company policies.
Stay updated on industry trends and best practices to improve restaurant operations.
Requirements:
Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or management position. Experience working in a hotel or high-volume restaurant environment is highly desirable. Familiarity with Macau’s culinary scene and local ingredients is an advantage.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred.
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong culinary skills and a passion for food innovation
Excellent leadership and team management abilities
Strong organizational and time management skills
Ability to work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Macau ID holder only
Restaurant Manager / Restaurant Supervisor
Responsibility:
Oversee the daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service
Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
Monitor inventory levels of food, beverages, and supplies, and manage procurement processes
Requirement:
5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage
Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required
Proficient in restaurant management software and Microsoft Office Suite
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in restaurant management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Willingness to work flexible shifts, including weekends and holidays
Senior Restaurant Captain / Restaurant Captain
Job Description:
Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service
Monitor food quality, assist in inventory checks and prevent unnecessary expenses
Address guest feedback and complaints promptly and professionally
Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality
Promote upselling and verify accurate billing procedures
Support the setup and execution of events
Enforce hygiene (HACCP) and safety regulations
Report maintenance issues and conduct routine equipment checks
Perform other operational tasks as required
Job Requirements:
4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable
Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred
Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
Develop and implement housekeeping procedures and protocols to improve efficiency and qualitied. Monitor and manage inventory of cleaning supplies, linens, and amenities
Team Leadership
Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel
Conduct regular performance evaluations and provide coaching and feedback to team members
Create and manage staff schedules to ensure adequate coverage during peak periods
Foster a positive and collaborative work environment
Contribute to overall operational efficiency by performing relevant duties as assigned; meal breaks are well controlled during peak hours
Guest Satisfaction
Ensure guest rooms and public areas are cleaned and maintained to the highest standards
Address guest complaints and concerns related to housekeeping promptly and professionally
Implement strategies to enhance guest satisfaction and loyalty
Conduct regular inspections of guest rooms and public areas to ensure quality standards are met
Budget and Cost Control
Prepare and manage the housekeeping department’s budget
Monitor and control expenses, including labor costs, cleaning supplies, and equipment maintenance
Identify cost-saving opportunities without compromising quality
Coordination with Other Departments
Collaborate with the front office, maintenance, and other departments to ensure seamless operations
Coordinate with the maintenance team to address repair and maintenance issues in guest rooms and public areas
Work closely with the front office to manage room status and ensure timely room turnover
Compliance and Standards
Ensure compliance with health, safety, and sanitation regulations
Maintain a safe and secure environment for guests and employees
Stay updated on industry trends and best practices to improve housekeeping operations
Requirements:
Minimum 5-8 years of experience in housekeeping management, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage
High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in housekeeping or hospitality management are a plus
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in housekeeping management software and Microsoft Office Suite
Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Macau ID holder only
Housekeeping Supervisor
Responsibility:
Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
Develop and implement housekeeping procedures and protocols to improve efficiency and quality
Monitor and manage inventory of cleaning supplies, linens, and amenities
Requirements:
Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.
Bachelor’s degree in Hospitality Management
Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Linen Room Supervisor
Responsibility:
Supervise, schedule and train linen room staff.
Maintain linen/uniform room organization and conduct regular inspections.
Coordinate with laundry and other departments.
Manage linen/uniform inventory and prepare approved orders.
Inspect all linen/uniforms before issuing and arrange repairs.
Report any damage or losses.
Follow all hotel SOPs and procedures.
Maintain professional grooming standards.
Promote teamwork and positive work behavior.
Perform additional duties as assigned.
Job Requirement:
Minimum 3 years of experience in linen room / laundry operations
Bachelor’s degree in Hospitality Management
Proficient in hotel linen/uniform distribution, laundry quality control and inventory management.
Familiar with textile characteristics and professional laundry standards
Skilled in operating industrial laundry equipment and linen management systems.
Capable of establishing and optimizing linen room SOPs to improve linen turnover efficiency.
Possess cost analysis skills for laundry operations with ability to effectively reduce linen loss rate.
Flexible schedule availability (including night shifts, weekends, and holidays).
Fluent in Cantonese and Mandarin, with good English communication skills
Able to work under pressure and adapt to shift schedules.
Housekeeping Coordinator
Responsibilities:
Answer calls promptly and professionally, relay messages to relevant staff
Coordinate room status changes between Front Office & Housekeeping
Process lost & found items properly
Submit urgent maintenance requests to Engineering
Prepare daily room attendant assignments and room assignments
Generate and review occupancy reports (OOO/VIP/arrivals/departures)
Manage guest loan items with proper documentation
Follow all hotel SOPs and grooming standards
Demonstrate professional conduct and teamwork
Perform additional duties as assigned by superior
Requirements:
High school diploma or above
With related experience is advance
Senior Room Attendant / Room Attendant
Responsibilities:
Sorts soiled linen / uniforms and forwards to the Laundry.
Maintains the area of responsibility in a clean and orderly manner.
Ensures proper shelving of the clean linen / uniforms.
Reports any damage or loss of linen / uniforms to the supervisor. Send damaged items to the sewing room for repair.
Prepares clean linen according to the requisition.
Assists the supervisor in checking inventory.
Performs any other duties as directed by the Linen Room Supervisor.
Follows strictly all Hotel’s and Housekeeping departmental standard operating procedures.
Maintains personal grooming as per Hotel’s standard.
Emphasizes on good personal behavior as per guidelines laid down in the Employee Handbook.
Requirements:
Minimum 1 year of room cleaning experience (hotel experience preferred).
Proficient in standard room cleaning procedures.
Proper use of various cleaning equipment and chemicals.
Proper handling of lost-and-found items.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.
Public Area Attendant
Responsibilities:
Cleans assigned areas (public spaces, back-of-house, offices, F&B outlets) include walls, windows, garbage disposal, carpet/furniture shampooing, and floor maintenance.
Ensures equipment is well-maintained and reports defects to supervisors.
Follows hotel safety, emergency, and pest control procedures.
Handles lost-and-found items promptly.
Adheres to hotel/department SOPs, grooming standards, and employee conduct guidelines.
Performs additional duties as assigned and promotes teamwork.
Requirements:
Able to identify cleaning requirements for different materials.
Capable of prolonged standing work.
Diligent and detail-oriented, able to complete tasks independently.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.
Seamstress
Responsibilities:
Professionally alter/repair uniforms, drapes and linens to hotel standards.
Maintain an organized inventory of sewing supplies.
Ensure equipment and work area remain clean and functional.
Complete assigned tasks from Linen Room Supervisor.
Strictly follow all hotel and departmental procedures.
Maintain proper personal appearance standards.
Exhibit professional conduct and teamwork.
Requirements:
Prior experience in tailoring or related work is preferred.
Familiarity with various fabrics and sewing techniques.
Detail-oriented, responsible, and able to work independently.
Good time management skills.
Able to adapt to hotel working environment and shift schedules.
Basic communication skills and a strong sense of teamwork.
Able to work under pressure and adapt to shift schedules.
Safety Assurance
Safety Assurance Team Leader
Responsibility:
Supervisor all security operations, including surveillance systems, access control, and patrol
Respond promptly to security incidents, emergencies, and guest complaints
Ensure the safety of guests and employees by maintaining a visible security presence throughout the hotel
Provide ongoing training to safety personnel on emergency responses, conflict resolution, and customer service
Requirements:
Minimum 3 to 5 years of experience in safety / security management, preferably in the hospitality industry
Relevant security certificates (e.g., CPP, PSP, or equivalent) are a plus
Possession of First Aid and CPR certification is an advantage
Excellent communication and interpersonal abilities
Proficiency in using security systems and technology
Ability to remain calm and make quick decisions under pressure
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Safety Supervisor
Responsibilities:
Develop and implement hotel security policies and emergency plans
Supervise daily duties and shift schedules of security staff
Conduct safety training to enhance staff awareness
Handle emergencies and report to management promptly
Regularly inspect surveillance systems, fire equipment, and evacuation routes
Maintain effective communication with police, fire departments, and other external agencies
Plan and execute security measures for major hotel events
Prepare security reports and recommend improvements
Requirements:
Minimum 3 years of experience in hotel or property security management
Familiarity with security systems, fire equipment, and emergency procedures
Strong organizational, coordination, and leadership skills
Ability to handle emergencies and make quick decisions independently
Excellent communication skills and customer service mindset
Willingness to work shifts and on holidays
Security certification or relevant professional license preferred
Senior General Services Attendant / General Services Attendant
Responsibilities:
Patrol all hotel areas to ensure safety and eliminate hazards
Handle security-related issues for guests and staff
Monitor surveillance systems and report irregularities promptly
Assist in managing emergencies and unexpected incidents
Control access at entrances and exits for people and vehicles
Support fire drills and safety training activities
Maintain order in public areas and prevent disputes or disturbances
Keep duty logs and report work status to supervisors
Requirements:
Prior experience in hotel or property security is preferred
Physically fit and able to work shifts, including night shifts
Good observation skills and ability to respond to emergencies
Responsible and detail-oriented work ethic
Basic communication skills and customer service awareness
Familiarity with security equipment and procedures is a plus
Basic Security Training Course certification is preferred
Estate
Assistant Estate Manager
Responsibilities:
Facilities Management:
Oversee day-to-day operations of estate facilities, including buildings, utilities, and grounds.
Ensure preventive and corrective maintenance schedules are implemented effectively.
Budget & Cost Control:
Prepare and manage annual facilities budget.
Monitor expenses and identify cost-saving opportunities without compromising quality.
Compliance & Safety:
Ensure compliance with local regulations, health and safety standards, and environmental requirements.
Conduct regular inspections and risk assessments to maintain a safe environment.
Vendor & Contractor Management:
Source, negotiate, and manage contracts with service providers and contractors.
Monitor performance and ensure service level agreements are met.
Team Leadership:
Supervise and develop employees, ensuring high performance and adherence to standards.
Provide training and guidance on operational procedures and safety protocols.
Project Management:
Plan and oversee renovation, repair, and improvement projects.
Requirements:
Bachelor’s degree in Facilities Management, Engineering, Property Management, or related field.
Minimum 8 years of experience in facilities or estate management.
Strong knowledge of building systems, maintenance practices, and safety regulations.
Excellent leadership, communication, and organizational skills.
Problem-solving and decision-making ability.
Budgeting and financial management skills.
Strong negotiation and vendor management capabilities.
Ability to work under pressure and handle multiple priorities.
Proficiency in MS Office and facilities management software.
Macau Electrical Technician Certifications is preferred.
Estate Team Leader
Responsibilities:
Oversee the installation, operation, and maintenance of all property systems and equipment.
Assist the Department Head in developing maintenance plans for mechanical, electrical, and plumbing (MEP) systems and designing solutions for existing issues.
Conduct regular inspections of MEP systems to ensure compliance with building codes and standards.
Perform regular maintenance to ensure optimal functioning of equipment.
Assist in procurement requests for engineering materials, monitor inventory usage, and coordinate with suppliers and effective material control.
Maintain accurate records and documentation for engineering operations.
Stay up to date with the latest industry regulations and best practices.
Perform other tasks assigned by Department Head.
Requirements:
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field.
Minimum 6 years of relevant experience in coordinating MEP services.
Familiar with MEP or Hotel Services requirements and standards.
Self-motivated and can work independently and have sound problem-solving skills.
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel.
Good command of both spoken and written Chinese and English.
Excellent interpersonal and communication skills.
Willingness to work shifts and on holidays.
Immediately available is preferable.
Duty Engineer
Responsibilities:
Oversee the installation, operation, and maintenance of electrical, HVAC, plumbing, and other mechanical systems in our properties
Assist Manager in creating plans for mechanical, electrical, and plumbing systems maintenance and designing solutions for existing problems
Conduct regular inspections and checks of mechanical, electrical, and plumbing systems and ensuring all building code requirements are met
Perform regular maintenance to ensure optimal functioning of equipment
Stay up to date with the latest industry regulations and best practices
Perform other tasks assigned by Manager
Requirements:
Minimum 2 years of relevant experience on coordination of MEP services
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field
Familiar with MEP or Building Services requirements and standards
Self-motivated and can work independently and sound problem-solving skills
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel
Good command of both spoken and written Chinese and English
Excellent interpersonal and communication skills
Immediately available is preferable
Engineer / Technician
Responsibilities:
Conduct routine inspections and maintenance of hotel equipment.
Handle repair requests in guest rooms and public areas, ensure all are tracked, and completed.
Monitor the operation of Plumbing and Electrical systems. (For Engineer - MEP)
Perform carpentry and painting tasks in the hotel, including furniture repair and surface finishing. (For Engineer - Carpenter)
Assist in scheduled service and preventive maintenance.
Maintain repair logs and report irregularities.
Ensure all engineering operations comply with safety standards.
Provide technical support for hotel events or emergencies.
Coordinate with other departments to resolve facility-related issues.
Requirements:
Minimum 1 years of relevant experience.
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field
Familiar with MEP or Building Services requirements and standards
Self-motivated and can work independently and sound problem-solving skills
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel
Good command of both spoken and written Chinese and English
Excellent interpersonal and communication skills
Immediately available is preferable
Operations
Coordination Team Leader
Responsibilities:
Assist the Director of Operations or department heads in organizing daily operations
Follow up on interdepartmental coordination to ensure effective communication and execution
Compile and analyze operational data, providing reports and improvement suggestions
Monitor departmental workflows to ensure compliance with hotel standards
Address guest or staff operational concerns and propose solutions
Support training and administrative tasks such as scheduling and documentation
Assist in driving service quality enhancement and operational efficiency initiatives
Requirements:
Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred
Minimum 2 years of experience in hotel or related industry operations coordination
Familiar with basic workflows of hotel departments
Good communication skills in English and Chinese
Strong organizational, analytical, and problem-solving skills
Proficient in office software and report preparation (e.g., Excel, PowerPoint)
Responsible, detail-oriented, and a good team player
Able to work shifts and adapt to a fast-paced environment
Coordination Officer
Responsibilities:
Assist Coordination Team Leader or department heads in organizing daily operational tasks
Follow up on interdepartmental coordination to ensure effective communication and execution
Compile and analyze operational data, providing reports and improvement suggestions
Monitor departmental workflows to ensure compliance with hotel standards
Address guest or staff operational concerns and propose solutions
Support training and administrative tasks such as scheduling and documentation
Assist in driving service quality enhancement and operational efficiency initiatives
Requirements:
Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred
Minimum 2 years of experience in hotel or related industry operations coordination
Familiar with basic workflows of hotel departments
Good communication skills in English and Chinese
Strong organizational, analytical, and problem-solving skills
Proficient in office software and report preparation (e.g., Excel, PowerPoint)
Responsible, detail-oriented, and a good team player
Able to work shifts and adapt to a fast-paced environment
Sales & Marketing
Marketing Manager / Assistant Marketing Manager
Responsibilities:
Develop and implement marketing and promotional strategies for the brand, ensuring alignment with overall brand objectives
Create annual marketing plans, including specific goals and budgets
Create and execute targeted activities to enhance guest value and increase revenue, collaborating closely with various departments to highlight unique brand experiences
Act as a liaison between different business units, understanding their needs and designing effective marketing plans or strategic actions
Monitor and evaluate the effectiveness of ongoing marketing activities, setting key performance indicators for future initiatives
Regularly update market trends, competitor analysis, and customer preferences to identify growth opportunities
Design and execute hotel-specific promotional activities such as special packages, holiday events, and membership programs to attract more guests
Maintain and develop relationships with key clients and partners to ensure high levels of customer satisfaction and loyalty
Manage the hotel's social media accounts, create engaging content, and interact with followers to enhance the brand's online presence
Proofread all marketing collaterals before publishment to ensure accuracy and consistency
Requirements:
Minimum 5-8 years of experience in marketing, with 3 years in a managerial role, preferably in the hospitality industry
Bachelor’s degree in Business, Marketing, or a related field
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Macau ID holder only
Candidates with less experien
Sales Manager / Assistant Sales Manager
Responsibilities:
Develop market analysis and competitive analysis to improve campaign performance and achieve sales targets
Explore, identify, and develop new opportunities
Perform sales activities to meet corporate objectives
Ensure completeness and validity of customer orders, and coordinate with various departments
Monitor and evaluate sales activities to achieve desired business goals
Service new and existing clients
Conduct market research to monitor industry trends and competitor activities
Provide guests with information (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
Compile sales performance reports; collect feedback from sales channels and keep track of results to identify areas for improvement
Responsible for planning, preparing, coordinating, operating, executing, and evaluating online campaigns and offline events
Establish strong relationships with key clients, negotiate and prepare contracts
Perform other tasks assigned by the Senior Sales Manager
Proofread all sales collaterals before publishment to ensure accuracy and consistency
Requirements:
Minimum 5-8 years of experience in sales, with 3 years in a managerial role, preferably in the hospitality industry
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Macau ID holder only
Candidates with less experience will be considered for the position of Assistant Sales Manager
Senior Marketing Officer
Responsibilities:
Execute digital marketing initiatives, including website development and maintenance, search engine optimization (SEO), social media engagement, and online advertising
Design and produce marketing collateral, promotional materials, and visual content in line with brand guidelines.
Conduct market research, coordinate promotional activities, and assist in managing marketing projects
Adherence to company policies and perform other duties as assigned by superior to meet business needs
Requirements:
Bachelor's degree in Marketing, Communications, or a related field
Minimum 3 years in marketing, digital, or related fields; hospitality or digital advertising experience preferred
Experience in executing marketing campaigns
Proficient in digital marketing tools, social media platforms, and graphic design
Good command of written and verbal communication in Chinese and English
Sales Executive
Responsibility:
Handle all sales-related documentation, activities and reports
Manage accounts and maintain client relationships
Assist in sales strategy planning and perform market and competitor analysis
Adherence to company policies and perform other duties as assigned by superior to meet business needs
Requirement:
Minimum 1 year of sales experience, preferably in hospitality
Diploma in Hospitality Management, Business Administration or a related field
Finance
Finance Supervisor - Account Payable & Costing
Responsibilities:
Assist superiors in daily tasks focused on account payable and costing;
Ensure all inventory items have unit cost and be classified in its proper category;
Ensure accuracy of Restaurant, Staff Canteen transfer F&B items from inventory/warehouse;
Ensure accuracy of Housekeeping, Rooms and Engineering transfer items from inventory/warehouse;
Conduct inventory spot checking in warehouse, Restaurant & Staff Canteen to ensure all items are maintained and matched with the system balance;
Participate in month end stock taking and assist Auditor for annual stock taking;
Prepare stock take variance report and investigate the reasons;
Process, verify and update invoices, debit and credit notes, payment vouchers and receipts;
Reconciliation of vendor statement against system statement accounts;
Lead AP processing;
Work closely with vendors and internal departments to ensure all documents are in order for payment processing and issues, queries and disputes are resolved in a timely manner;
Prepare necessary information/ breakdown/ schedules/ reports requested by superior or auditor;
Other duties or ad-hoc tasks assigned by superiors;
Requirements:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Minimum 3 years of experience in Accounting / Finance, preferably in the hospitality industry
Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus
Ability to meet deadline
Detail-oriented team player with financial analytical skills.
Macau ID holder only
Finance Supervisor - Account Receivable & Income Audit
Responsibility:
Compile and audit all income (especially for Rooms & Restaurants) related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis;
Prepare journals, daily operating report and reconciliation;
Ensure all debit card, credit card and digital transactions are properly audited, booked and reconciled to bank statements and journals are recorded on a timely basis;
Prepare daily report reflecting total sales and submitted to Financial Controller & Management;
Prepare a daily breakdown for cash management and follow up the subsequent settlements by cashiers.
Verify and update invoices, debit and credit notes, vouchers and receipts to guests;
Reconciliation of receivable statement against system statement accounts;
Ensure month end city ledger closing balance agree with G/L & Manage AR clearing account to ensure it is properly reconciled;
Work closely with guests (especially for travel agents, group guests) and internal departments to ensure all documents are in order for receiving processing and issues, queries and disputes are resolved in a timely manner;
Ensure that vouchers are presented in numerical sequence and are properly accounted for;
Prepared necessary information/ breakdown/ schedules/ reports requested by superior or auditor
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Minimum 3 years of experience in Accounting / Finance role, preferably in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus
Ability to meet deadline
Detail-oriented team player with financial analytical skills.
Finance Assistant (AR & Income Audit)
Responsibility:
Process invoices, debit and credit notes, vouchers and receipts to guests;
Issue statement and reconciliation to group guest, especially for OTA, other travel agents or groups;
Sort out, filing, archiving relevant AR & Income audit supporting documents;
Audit and trace the bank records for accuracy of cash/bank receipt;
Act as cashier substitute when necessary.
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduate is welcome
Software: Words, Excel, Powerpoint, SageX3.
Ability to meet deadline
Detail-oriented team player with financial analytical skills
Finance Assistant (AP & Costing)
Responsibility:
Prepare payment vouchers, cheque, remittance;
Ensure regular payment are handled on times;
Sort out, filing, archiving relevant AP & Costing supporting documents;
Participate in month end stock taking and assist Auditor for annual stock taking;
Messenger for banks, supplier and government departments etc;
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduates are welcome
Software: Word, Excel, PowerPoint, SageX3
Ability to meet deadline
Detail-oriented team player with financial analytical skills
Purchasing Supervisor
Responsibilities:
Assist to establish and implement purchasing department policies & procedures
Advise superior on ways to improve effectiveness and efficiency of Purchasing department
Create monthly & yearly purchasing plans with a focus on cost control, budget management, and the identification of local and overseas vendors
Research potential vendors, compare and evaluate offers from suppliers
Negotiate contract terms for agreement and pricing
Track orders and ensure timely delivery
Prepare purchasing forms, reports for approval process, including cost analysis and review quality of purchasing products
Other duties or ad-hoc tasks assigned by superiors
Requirements:
Minimum 3 years of experience in purchasing in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
Macau ID holder only
Senior Receiving Assistant
Responsibilities:
Verify all deliveries against corresponding Purchase Orders (POs) for accuracy in items, quantities, and pricing.
Inspect the quantity, quality, and expiry dates of all received goods; reject non-compliant items and follow established procedures for returns or exchanges.
Accurately update the hotel's inventory management system (Sage X3) immediately upon receipt of goods.
Actively support periodic stock counts, assist in variance analysis, and contribute to reporting.
Facilitate the process for supplier returns or exchanges as required.
Assist the Purchasing Manager in sourcing potential suppliers and in the preparation of purchasing documents (e.g., POs).
Perform other duties or ad-hoc tasks as assigned by superiors
Requirement:
High school graduate or above.
Minimum of 1 year of experience in a receiving or related role within the hospitality industry.
Strong attention to detail and commitment to accuracy in documentation and inventory records.
Good organizational and time-management skills to handle the flow of daily deliveries.
Effective communication and interpersonal skills for coordinating with suppliers and internal departments.
Basic problem-solving skills to address discrepancies and non-conforming deliveries.
Certification in inventory management or related field is an advantage.
Must be a Macau ID holder
Warehouse Assistant
Responsibility:
Conduct monthly full counts & daily spot checks;
Investigate variances and implement corrective actions;
Monitor temperature logs for cold room (e.g. -18C to 4C);
Update stock movements in Sage X3 System;
Identify slow-moving items for utilization;
Minimize spoilage or obsolescence losses;
Organize storage by category (food/beverage/cleaning zones);
Enforce First-In-First-Out (FIFO) policy;
Distribute requested items to user departments;
Requirement:
High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
General Cashier
Responsibility:
Responsible for cash management of hotel;
Responsible for processing the daily cash receipt of hotel or restaurant, computer accounting entry to ensure accuracy of accounts;
Responsible for cash paperwork processing and making statements;
Assist the hotel finance department with daily affairs and operations.
Follow department guidelines to perform work process of cashier counter, including verifying and keeping stubs to avoid any short payment or discrepancies in accounts;
Manage, train and guide departmental cashiers on proper cash handling and reporting standards;
Requirement:
Minimum 3 years of experience in cashier in the hospitality industry - High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Proficient in Microsoft Office Suite and Infrasys POS
Flexible with rotating shift schedules
Cashier
Responsibilities:
Handle all payment transactions at the restaurant and lounge cashier counter, including operating the POS system and cash register for cash, credit card, and digital payments.
Accurately and efficiently process sales, payments, refunds, and exchanges using the POS system (Infrasys).
Count and verify the cash float at the beginning and end of each shift, immediately reporting any discrepancies (overages/shortages).
Check, organize, and file all transaction records; perform end-of-shift cash settlement and reconciliation, verifying the day's total revenue.
Clean and organize the checkout counter work area, ensuring a tidy and professional environment.
Strictly adhere to all company policies, procedures, and internal controls regarding cash handling, security, and financial reporting.
Assist the General Cashier or Finance department with daily cash deposits, reporting, and other tasks as required.
Requirements:
High school graduate or above.
Experience as a Cashier in the hospitality industry (hotel, restaurant, or similar).
Must be willing and able to work in shifts (including nights, weekends, and holidays).
Information Technology
Information Technology Manager / Assistant Information Technology Manager
Responsibilities:
Infrastructure Design & Management:
Plan and deploy robust network infrastructure, including structured cabling (Cat6A/fiber), Wi-Fi, firewalls, and VLAN segmentation
Manage on-premises/cloud servers, NAS storage, and virtualization solutions to optimize resource utilization
Oversee the phased implementation of IT systems, including Active Directory, file servers, and applications (e.g., PMS, POS, Finance System, HRMS)
Ensure compliance and other regulations; develop incident response and disaster recovery plans
Conduct regular audits and system updates
Vendor & Project Coordination:
Manage supplier solutions for hardware, software, and professional services (e.g., FortiGate, Veeam, Active Directory, NPS-Radius, Microsoft Exchange and Office 365 etc)
Lead ELV system improvements, including CCTV redundancy and network isolation
Collaborate with finance, operations, and suppliers to ensure timely project delivery within budget
Administrative Support: Provide comprehensive administrative support to senior executives, including calendar management, travel arrangements, and meeting coordination.
Communication: Serve as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely responses.
Project Management: Assist in the planning and execution of projects, including tracking progress, deadlines, and deliverables.
Documentation: Prepare and maintain reports, presentations, and other documents as required; ensure all documentation is accurate and up-to-date.
Event Coordination: Organize and manage executive meetings, conferences, and corporate events, including logistics and materials preparation.
Research and Analysis: Conduct research and provide analysis to support decision-making processes for the executive team.
Team Collaboration: Work closely with other departments to facilitate collaboration and ensure alignment with organizational goals.
Requirements:
Bachelor’s degree in Business Administration, Management, or a related field.
Minimum of 5 years of experience in an executive support role or similar position.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
Demonstrated ability to maintain confidentiality and handle sensitive information.
Strong problem-solving skills and attention to detail.
Experience in project management and familiarity with project management tools.
Knowledge of corporate governance and compliance standards.
Previous experience in a leadership role is a plus.
Good command of spoken and written Chinese and English