We are member of Dah Chong Hong Holdings Hong Kong, is an Asia-based integrated market management provider specializing in healthcare. Offering comprehensive commercial and logistics solutions, Four Star partners with the world’s leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for 500 brands into hospitals, pharmacies and specialty stores in Macau. To cope with our swift business growth, we would like to invite high caliber individual to fill the following positions.
Senior Sales Representative - Pharmaceutical
Responsibilities
Formulate and execute territory and account plans to achieve and exceed sales and profitability targets.
Establish, strengthen and maintain relationships with key stakeholders and decision makers in hospitals, clinics and pharmacies.
Provide field coaching, guidance and support to junior representatives in relation to call planning, product messaging and sales execution.
Deliver in depth product presentations and respond to more complex clinical and commercial enquiries from healthcare professionals.
Lead or coordinate the implementation of marketing programs, new product launches and other strategic initiatives.
Review and analyse sales data and market trends, prepare regular performance reports and recommend appropriate action plans.
Requirements
Bachelor’s degree in Pharmacy or science related discipline.
Approximately 3–6 years of proven pharmaceutical sales experience, ideally with exposure to hospital.
Demonstrated track record of achieving or surpassing sales targets.
Strong negotiation, presentation and relationship building skills, with a high level of professional maturity.
Capability to coach and support junior staff and to manage cross functional coordination.
Excellent command of spoken and written Chinese (both Cantonese and Mandarin) and English;
Proficiency in Microsoft Office and familiarity with CRM or sales reporting systems.
Senior Accountant
Responsibilities
Prepare and review monthly and annual financial statements and closing activities, including profit and loss, balance sheet, and cash flow statements.
Assist in overseeing daily accounting operations, including reviewing work prepared by junior team members to ensure accuracy, completeness, and compliance.
Maintain accurate financial records and ensure accounting documentation is properly organized and up to date.
Coordinate and support external audit processes, including preparation and review of schedules, supporting documents, and responses to auditors.
Handle tax compliance matters, including filings, responding to tax authority enquiries, and liaising with external tax advisors.
Support monthly management reporting processes, prepare and monitor daily customer credit limit reports to enhance effective credit control and risk management.
Support financial analysis and management reporting, including preparing insightful analysis to facilitate management review and decision-making.
Assist in implementing group financial policies and ensuring compliance with internal guidelines, timelines, and reporting requirements.
Act as a key support to the Finance Manager in daily operations, reporting, and ad hoc assignments, and provide oversight on accounting activities when required.
Requirements
Diploma or above in Accounting, Finance, or a related field.
5–8 years of full-set accounting experience.
Hands-on experience in financial closing, audit coordination, and management reporting.
Advanced proficiency in Microsoft Excel (including financial modeling, data analysis, and visualization), with the ability to translate data into insightful charts and presentation-ready reports to support management decision-making.
Strong proficiency in written Chinese and English, with the ability to prepare, review, and communicate financial information and reports.
Detail-oriented, responsible, and well-organized, with the ability to work independently and meet tight deadlines.
Preferred Attributes
Strong communication and coordination skills, with the ability to work with cross-functional teams and external parties (e.g. auditors).
Strong sense of ownership, accountability, and initiative.
Able to prioritize tasks, manage multiple entities, and handle pressure in a fast-paced environment.
Experience in reviewing team members’ work and supporting process improvements is an advantage.
店務員
工作範圍
負責產品銷售業務；
為顧客跟進產品之售後服務等工作；
工作地點：鏡湖馬路威達儀器
工作要求
中學或以上程度；
最少2年或以上銷售醫療器材和產品的相關工作；
具收銀工作經驗；
熱誠有禮，具責任感；
良好溝通及銷售技巧；
懂電腦操作優先考慮。
醫療儀器維修員
工作內容
負責醫療儀器設備之安裝、提供售後服務及定期之維修保養工作、或緊急維修等
需要外勤工作
工作要求
具備電子技術或相關證書課程
具2年醫療儀器設備維修或相關
送貨雜務員
工作內容
負責倉庫日常貨品的驗收及整理、
裝卸，搬運及送貨等工作；
處理及交收送貨訂單。
工作要求
具1年或以上送貨工作；
能看英文單據者優先考慮。
產品專員指導員
負責推廣及分析藥物產品的效用和藥性, 為公司做藥物推廣的專業培訓及指導。
工作要求
具藥學或電子工程本科或以上學歷
具3年或以上相關工作
文員
工作範圍
負責跟進出入口文件及手續
負責一般文書工作
執行上級指派的其他職務
職位要求
大專以上程度
具一年或以上貿易相關工作經驗者優先考慮
熟悉電子報關系統及流程，熟悉辦公室軟件使用 (如 : MS Excel，Word，Outlook等)
具責任心, 有良好溝通和協調能力
英文程度良好，操流利廣東話及普通話
電腦技術員
職責
為辦公室、倉庫及店舖提供電腦資訊科技支援服務及項目實施。
提供 ERP、BI、應用系統、系統集成、報告系統、移動應用程式和 POS 系統的用戶支援。
收集和理解業務需求，實施應用軟件和報告的開發和測試。專案及廠商管理。
與內部和區域 IT 團隊成員及供應商緊密合作。
處理用戶查詢和提供系統培訓。
工作要求
資訊科技或相關學科的文憑或學位資格。
2 年 IT 業相關工作經驗，在 ERP應用程式支援方面。
熟悉軟體應用程式。
有 POS 系統和零售行業經驗者優先。
良好的分析、解決問題和溝通技巧。
精通中文（廣東話和普通話）和英文的書寫和口語。
業務員
職責
負責醫療器械的銷售，包括開發、聯繫國內外客戶，促成業務的達成、回款等
完善客戶管理，定期地做市場分析，回饋客戶情況；
開發新客戶；
與客戶進行日常的業務溝通往來，維護客戶關係；
根據客戶需求，對產品進行報價；
及時回應客戶的意見、報價、訂單處理，以及產品的售後服務等；
工作要求
本科或以上程度，具醫療相關專業優先考慮；
能操流利英語、具大學英語四級或以上(需提供相關證明的正本核實) ；
至少1年或以上銷售服務經驗；
具藥理學/醫療知識優先考慮；
Medical Representative - Pharmaceuticals
Responsibilities
Generate sales revenue through active promotion of pharmaceutical products and oversee the entire order fulfilment process from initial placement to successful delivery
Deliver detailed product presentations and technical information to healthcare professionals and clients to drive market share growth through targeted sales strategies and tactical planning
Actively develop new business prospects by engaging key accounts, healthcare professionals, and strategic partners while nurturing long-term relationships with existing client bases
Partner effectively with marketing teams to implement client-focused initiatives and continuously improve service delivery standards
Requirements
Bachelor's degree in Life Sciences, or related scientific discipline (mandatory)
Previous pharmaceutical sales experience preferred but not essential
Strong sales acumen with excellent negotiation and communication skills
Exceptional interpersonal abilities with proven coordination and teamwork capabilities
Ability to thrive in a fast-paced, target-driven environment
Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Fluency in both English and Chinese (written and verbal)
Fresh graduates are welcomed
Sales Representative – Pharmaceuticals (Trade)
Responsibilities
Actively promote products to Clinics, pharmacies, hospitals, etc.
Conduct regular visits to Key accounts, engaging with pharmacy owners, and staff to promote products and close sales.
Follow up on customer orders and ensure high-quality service throughout the sales process.
Collect and provide market intelligence, including customer feedback and competitor activities, to support business strategies.
Identify potential business opportunities, expand the client base, and develop new accounts to achieve sales targets.
Requirements
· Bachelor’s degree in science discipline or equivalent
More than 1 year of solid sales experience, preferably with field sales experience and a proven track record in achieving sales targets.
Strong interpersonal and communication skills, with the ability to build relationships with clients and handle objections confidently.
Presentable, independent, proactive, hardworking, and able to work under pressure in a challenging sales environment.
Solid sales experience in pharmaceutical industry is highly preferred
Assistant Manager - Service Engineering
Responsibilities
Responsible for reviewing the service quality with engineers
Provide guidance, support and supervision to engineers in customer service and routine maintenance and emergency repairs on medical equipment.
Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
Prepare tender documents, conduct tender analysis/interview and monitor contractor’s work performance
Monitor work progress and maintain an orderly workflow according to priorities, ensure on time completion
Keep accurate maintenance service and project records and document customer service actions and discussions
Participate into assigned projects as a project Leader and/or project team member
Requirements
University degree in Electronics/Electrical/Biomedical engineering or relevant disciplines
More than 5 years’ service execution experience in medical device
Provide guidance, support and supervision to engineers in customer service and routine maintenance and emergency repairs
Exercises tendering, contract administration
Self-motivated and mature, able to work in a diverse environment
Advanced troubleshooting and multi-tasking skills
Customer service orientation and strong client-facing and communication skills
Good communication skills, in both spoken and written, in English, Cantonese and Chinese
Senior Assistant/ Assistant- Client Services
Responsibilities
Support sales team on handing sales orders, quotation, customer enquiries, tender preparation and submission to clients
Provide logistics & administrative support to the sales team, follow up the general documentary, billing etc.
Communicate with different departments including sales and warehouse to ensure the orders are delivered in timely manner
Assist with ad hoc projects and assignments
Candidates with less experience may be considered for a junior position
Requirements
Bachelor’s degree holder in Business Administration, or a related field
Minimum 3 years of experience in client servicing or administrative support
Experience in handling tender submissions
Proficient in English, Mandarin, and Cantonese
Satisfactory communication and coordination skills with a client-centric mindset
Skilled in Microsoft Office and capable of typing in both English and Chinese
Positive, collaborative, and service-oriented attitude
Immediate availability is highly preferred
Sales Manager – Pharmaceuticals
Responsibilities
Develop business plans and implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives
Provide Key account/hospital network support, market access support, including referral networks
Have a deep understanding in the respective area and priority products. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors
Achieve agreed contact, coverage and frequency targets through various communication channels
Ensure customer satisfaction and best in class customer relationship
Handle enquiries and complaints quickly and professionally and in accordance with company procedures.
Contribute positively to the sales team through co-operative relationships and collaborative efforts to achieve team and company objectives.
Provide input into effective use of promotional funds and territory sales forecasting.
Qualifications
Degree holder in Pharmacy or science related discipline.
Minimum 6 years' proven sales experience within Pharmacy industry with at least 3 years' management experience; experience in Macau healthcare industry will be advantages.
Proficiency in written and spoken English, Cantonese and Mandarin.
Sensitive to market trend/ practice of pharmaceutical industry.
Good time management, communication skills and negotiation skills.
Demonstration of strong team-working, especially in a matrix environment.
Good Persuasive ability and planning & organizing skills.
Sales Force management experience is essential.
Candidate with more experience may be considered as Assistant Manager.
Assistant Manager - Client Services
Role Summary
To supervise a team of client services representatives to ensure client satisfaction with an organization's product or service. It is responsible to direct and control the processing and orders fulfilment, fielding customer inquiries, and resolving customer complaints. And also streamline business operations, provide product training to client services, discuss technical aspects about a product. Besides, to work with logistics, transportation, sales, and other departments for coordination purposes.
Key Responsibilities
Interact with clients and build relationships with them while ensuring their needs are being met
Serve as a key service point for major client account
Oversee a team of customer service assistants and ensure they are providing exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Prepare statistical reports and performance summaries for management review
Liaise and coordinate with different internal departments on resolving customer's cases and complaints in a logical and professional manner
Perform ad hoc project as required.
Qualifications
Degree holder in business related discipline
Minimum 5 years relevant experience in customer service and over 3 years in managerial role of call center function
Customer service oriented and good problem/complaint handling skills
Relevant experience in the Healthcare / Pharmaceutical industry is preferred
Strong knowledge on ERP system is an asset
Fluent in Cantonese, English and Putonghua
Assistant – Client Management
Role Summary
The role provides administrative and client support across service delivery, claims processing, reporting, and training coordination. Collaborate with HR on onboarding, engagement initiatives, and policy communications to ensure smooth daily operations.
Key Responsibilities
Provide administrative support to internal and external clients to ensure smooth delivery
Verify and process clients’ claims in accordance with established procedures
Assist clients in preparing and submitting monthly reports on schedule
Consolidate client sales orders for timely processing
Support training coordination including scheduling, materials preparation, logistic arrangement and maintaining accurate documentation
Collaborate with HR to coordinate company brand-building programs and employee engagement initiatives
Coordinate with HR for onboarding sessions for new staff, including scheduling, materials preparation, and basic orientation support
Conduct briefings to communicate updates on company policies and procedures
Qualifications
Bachelor’s degree holder in Business Administration, Human Resources, or a related field
Minimum 1 year of experience in client servicing or administrative support
Proficient in English, Mandarin, and Cantonese
Satisfactory communication and coordination skills with a client-centric mindset
Skilled in Microsoft Office and capable of typing in both English and Chinese
Positive, collaborative, and service-oriented attitude
Immediate availability is highly preferred
Junior Business Analyst / Application Support
初級業務分析師 / 應用系統支援
Responsibilities
Analyze and document new business requirements and identify problem areas of systems
Perform UAT before system enhancement or new application implementation
Provide end-user training on a regular basis
Provide day-to-day support on business applications
Liaise with internal IT teams to resolve issues related to above
Perform ad hoc project assigned
Requirements
Degree holder in Computer Science / Information Technology or related disciplines
Familiar with Distribution and Finance business process is an added advantage
Experience in Oracle ERP / BI tools like Hyperion/EPM11 is preferable
A good team player with outgoing, presentable, aggressive and highly self-motivated characteristics
Fast learner with ability to work under pressure
Responsible, initiative, proactive and able to work independently
Proficiency in both written and spoken English, Cantonese and Mandarin
職責
分析並記錄新的業務需求，識別系統中的問題區域
在系統升級或新應用實施前執行用戶驗收測試（UAT）
定期提供終端用戶培訓
提供業務應用的日常支援
與內部IT團隊協調解決相關問題
執行指派的其他臨時項目
要求
計算機科學 / 信息技術或相關學科的學位持有者
熟悉分銷和財務業務流程者優先考慮
熟悉SQL語言心
有Oracle ERP / BI工具（如Hyperion/EPM11）經驗者優先
良好的團隊合作精神，性格外向、形象佳、積極進取且高度自我激勵
學習能力強，能在壓力下工作
負責任、主動、積極並能獨立工作
精通英語、粵語和普通話的書寫和口語
申請方式 Application:
We offer attractive package to the right candidates including discretionary bonus, pension fund, medical benefit, and life insurance. 我們為合適的候選人提供有吸引力的套餐，包括酌情花紅、養老基金、醫療福利和人壽保險。
Interested parties please send full resume with recent photo and expected salary to recruitment@fourstar.com.mo or call 2876 1122 for details. 有意者請將完整簡歷連同近照及期望薪資發送至 recruitment@fourstar.com.mo 或致電 2876 1122 了解詳情。
Personal data collected will be used for recruitment related purposes only
申請人所提供之個人資料絕對保密及只作招聘用途
