Sandbox VR於2017年成立,業務範圍涵蓋澳門、香港、上海、新加坡、洛杉磯、三藩市、奧斯汀、芝加哥、聖地亞哥、拉斯維加斯和溫哥華等地，全球設有60個據點還會不斷增加。Sandbox VR與家用虛擬實境設計的技術不一樣，可以提供全身的虛擬實境體驗。玩家們可以在同一場境裡，全身融合在虛擬實境體驗之中，達致真正的沉浸式體驗。因目前市面上未有同類型遊戲能做到類似的體驗，所以需要自行設計遊戲產品。無論由故事發展、場境、裝備等均須自行研發。而Sandbox VR的體驗使用最新VR硬件技術及荷里活電影級別實時動作捕捉裝備。VR玩家須佩戴頭戴式耳機、VR眼罩、體感衣、長槍、短槍或拳套等，就能進入其虛擬實境遊戲，除了跟隊友無間溝通，更實時呈現遊戲動態。例如當玩家受襲或中彈時，身上便會同步感受震動。遊戲室內全方位安裝感應相機，場地亦設有風扇效果等設備，令玩家更有投入感，締造出了全球目前最逼真的 VR 體驗。
Sandbox VR was established in 2017. Its business scope covers Macau, Hong Kong, Shanghai, Singapore, Los Angeles, San Francisco, Austin, Chicago, San Diego, Las Vegas and Vancouver. It has 60 locations around the world and will continue to increase. Sandbox VR is designed with different technology than home virtual reality and can provide a full-body virtual reality experience. Players can be in the same scene and fully integrated into the virtual reality experience to achieve a truly immersive experience. Because there are currently no games of the same type on the market that offer a similar experience, you need to design your own game products. Regardless of the story development, scenes, equipment, etc., all must be developed by ourselves. The Sandbox VR experience uses the latest VR hardware technology and Hollywood movie-level real-time motion capture equipment. VR players must wear headsets, VR goggles, body-sensitive clothing, long guns, short guns or boxing gloves to enter their virtual reality games. In addition to seamless communication with teammates, game dynamics can also be presented in real time. For example, when a player is attacked or shot, his body will feel vibrations simultaneously. Sensor cameras are installed throughout the game room, and the venue is also equipped with fan effects and other equipment to make players feel more immersed, creating the most realistic VR experience in the world.
客戶服務主管 (Customer Service Supervisor)
月薪：MOP15,000以上（視經驗而定，完成試用期後按表現調整）
薪酬福利：
月休 6 天
享有績效獎金 / 達標津貼
完善的晉升機制與專業培訓
職責內容：
團隊領導： 監督並帶領客服團隊，確保日常營運（如預約管理、現場接待）流程順暢。
質量監控： 制定並優化客戶服務標準（SOP），定期抽查服務質素並提供指導。
危機處理： 協助前線員工處理複雜個案、突發狀況或客戶投訴，維護品牌形象。
行政與排班： 負責團隊排班管理，並定期向經理提交營運報告與改善建議。
培訓發展： 負責新員工的入職培訓及在職培訓。
推廣協作： 協助管理社交媒體平台的互動，並配合市場部門執行推廣活動。
入職要求：
學歷背景： 持有大學學位（款客管理、工商管理或相關專業優先）。
工作經驗： 具備 2 年或以上 客戶服務經驗，其中 1 年需具備帶領團隊或指導新人經驗。
身份要求： 必須為澳門永久性居民或持有有效澳門身份證。
語言能力： 優秀的粵語、普通話及英語口頭與書面溝通能力。
軟技能： 具備卓越的領導能力、解決問題的判斷力、高度抗壓性及良好的人際關係。
電腦技能： 精通 Microsoft Office（尤其 Excel 數據處理）及熟悉社交媒體後台運作。
工作安排： 需接受週末及排班工作。
全職客戶服務員
月薪：12-13K （完成試用期後調整）
薪酬福利：
月休 6 天
職責內容：
負責客人預約、日常營運等工作、主動有責任心積極主動、擅於溝通
入職要求：
要求持大學學位。
必須為澳門永久性居民或持有有效澳門身份證。
優秀的粵語及良好英語口頭與書面溝通能力。
具備顧客服務意識，積極主動、態度友善、有耐性。
熟悉 Microsoft Office（Word, Excel）及社交媒體平台操作。
主動、有責任感及良好的團隊合作精神。
需接受週末及排班工作 。
申請方式：
**有意者請將「個人履歷表 (註明出生日期)」透過電郵(主旨註明全職)發送至
mi@mindvr.net，合則約見，謝謝**
Customer Service Supervisor
Monthly Salary: MOP15,000 (Adjusted upon completion of the probationary period based on experience)
Compensation & Benefits:
Rest Days: 6 days off per month.
Incentives: Performance-based bonuses and professional development opportunities.
Key Responsibilities:
Team Leadership: Supervise the daily operations of the customer service team to ensure
seamless guest bookings and front-of-house efficiency.
Quality Assurance: Establish and refine Standard Operating Procedures (SOPs) to maintain high-quality service standards.
Escalation Handling: Act as the primary point of contact for complex guest inquiries, disputes, or emergency situations, ensuring professional resolution.
Roster Management: Manage staff scheduling and shift rotations to ensure optimal coverage during peak hours.
Training & Mentorship: Lead the onboarding and training of new team members, providing ongoing coaching to improve team performance.
Operational Reporting: Analyze service data and customer feedback to provide regular reports and actionable improvement plans to management.
Marketing Support: Oversee community engagement on social media platforms and assist in the execution of promotional campaigns.
Requirements:
Education: Bachelor’s degree required (Hospitality or Business Management preferred).
Experience: Minimum of 2–3 years of experience in customer service, with at least 1 year in a leadership or senior role.
Residency: Must be a Macau Permanent Resident or hold a valid Macau ID.
Language: Native-level fluency in Cantonese; Excellent oral and written communication skills in English and Mandarin.
Soft Skills: Exceptional leadership, conflict resolution, and decision-making skills. Must be highly organized and able to work under pressure.
Technical Skills: Advanced proficiency in Microsoft Office (Word, Excel) and experience with social media management tools.
Scheduling: Flexibility to work on weekends, public holidays, and follow a shift-based roster.
Full-Time Customer Service Representative
Monthly Salary: MOP 12,000 – 13,000 (Salary will be adjusted upon completion of the probationary period)
Compensation & Benefits:
Rest Days: 6 days off per month.
Key Responsibilities:
Manage guest bookings and handle daily operational tasks.
Demonstrate strong initiative and a sense of responsibility.
Maintain proactive communication with clients and team members.
Requirements:
Education: Bachelor’s degree required.
Residency: Must be a Macau Permanent Resident or hold a valid Macau ID.
Language: Excellent oral and written communication skills in Cantonese, Mandarin and English.
Soft Skills: Strong customer service mindset, proactive, friendly, and patient.
Technical Skills: Proficient in Microsoft Office (Word, Excel) and social media platform operations.
Attributes: Highly motivated, responsible, and a strong team player.
Scheduling: Ability to work on weekends and follow a shift-based roster.
How to Apply
Interested candidates, please email your Resume (including your date of birth) to
mi@mindvr.net. Please state "Full-Time" in the subject line. Shortlisted candidates will be contacted for an interview. Thank you!
Who are we?
We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie. We are creating the future of entertainment by building towards the virtualization of physical spaces and eventually becoming the portal to the Metaverse. Want you to be a part of our journey and help us make that a reality!
Since we launched in Hong Kong in 2017, we’re now live in 13 locations and 5 countries around the world (we’re the #1 Activity in Hong Kong and Singapore on TripAdvisor, #1 VR place in China Shanghai on Dianping), and we’re quickly expanding. As a growing company we are looking for leaders who want to transform the entertainment industry and contribute to the cutting-edge experiences we are creating. We take pride in the relationships we are building within the community through innovation and providing a best-in-class experience for our guests. The opportunities within Sandbox VR are endless and we want you to be a part of this new world we are creating!