香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Digital Platform and Channel Manager – RBW - Macau
Key Accountabilities / Impact on Business:
Manage the overall platform release plan and governance for ATM channel, Public Website, Online and Mobile Banking, and other digital platforms of MMO WPB Digital Product with Global Digital Foundation and Digital Platform Enabler
Manage the risk and control for MMO WPB Digital Platform, Self-Service Channels and Public Website with 2LoDs, CITRO and Risk and Control team
Work closely with different Value Stream to manage and enhance the digital journeys and Self-Service channels
Define communication plan for servicing nature to address the regulation for digital platforms and review communication material for digital platforms to ensure consistency and accuracy. Ensure consistency both within and across documents, brands and sub brands
Review customer insight from app stores, NPS and frontline, as well as work with frontline and production support team to triage production case and customers complaints
Participate and provide support in initiatives to improve processing efficiencies which may involve managing re-engineering initiatives and automation enhancement
Support and drive business initiatives/activities across products and cross business lines and cross borders to add value to the business
This role will play a transformational role in the business by re-imagining the role of channels
Manage the distribution strategy to support an offline business and reconstruct it for a digital & mobile-first world with a customer centric focus. This will require innovation on customer targeting models and channels & formats of distribution
Working closely with Products and Proposition teams, the candidate will use their expertise in online media, digital commerce & HSBC Digital as a Channel (DaaC) operations to bring their strategy to life
Experience, Skills and Qualification:
Good understanding of user experience and mobile app/web best practice
Subject matter expertise of channel, including technical, commercial, marketplace and customer considerations
Innovative – the ability to approach things differently or do different things to deliver goals
Strong communication skills, both written and verbal, to explain complex or technical issues
Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
Excellent time management and prioritisation of projects and tasks
High levels of resilience and self-motivation
Basic understanding of coding
General Banking Officer - RBW Macau
Key Accountabilities / Impact on Business:
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the data entry and the processing of documents on new business intakes received.
Providing consistent high level service delivery and efficiency to Premier and general banking customers.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Experience, Skills and Qualification:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Counter Services Officer - RBW - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
Apprentice / Internship Program
Description:
HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.
We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.
Job roles & Responsibilities:
Understand the overall concept and functionality aspect of the department.
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.
Co-ordinate and participate in bank activities and networking events.
Shadow position within the department as part of “on the job training” for a variety of duties.
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent.
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.
Self-directed and able to work with less supervisor.
Good communication skill.
Keen to learn new knowledge and adaptive.
Long-term relationship for 6 months and above preferable.
Year 2 - Year 3 Student preferable.
OUR BENEFITS
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities
Interested candidates, please apply directly via:
https://portal.careers.hsbc.com/careers?location=Macau
Manager, Performance, COO Office
Key Accountabilities / Impact on Business
Strategy Planning and Change Execution – support strategy planning and change management, either internally or externally driven, on a continuous improvement basis
Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”
Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management• People agenda – support development and execution of people engagement plan for GCOO and wider Macau teams
Continue to improve the oversight and governance of third-party management to enable more forward-looking governance environment as well as support the ongoing management of third-party engagements
External engagement – including planning and executing CSR calendar, and supporting industry association’s activities
Ad hoc initiatives/ requests from time to time in support of CEO/ COO/ Performance team.
Job Requirements
Extensive experience in banking/ financial services, preferably in a global organization
Educated to graduate degree level in business management related field or associated relevant business experience
Knowledge with proven experience preferred in financial budgeting, strategic planning, communication, and people management processes• Proven project management experience with an ability to influence senior stakeholders
Previous background of working in a matrix organization structure; ability to persuade individuals at different levels
Strong data analytics skills is an advantage
Good verbal and written communications skills required in English; other language abilities are advantageous
Good application of MS Office, with sound knowledge in MS Excel, MS PowerPoint; Additional data management skills such as excel VBA or programming capability will be preferred.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities
You’ll achieve more when you join HSBC.
Interested candidates, please apply directly via:
https://apply.careers.hsbc.com/job-invite/55040/
Business Performance Management Manage
We are currently seeking an experienced professional to join our team in the role of Business Performance Management Manager
Key Accountabilities / Impact on Business
Plan, prepare and monitor the overall business performance in RBW including financial MI (FRP, monthly forecast submission, on the ground financial related submission, etc) and cost control monitoring activities.
Support and plan the implementation of staff incentive framework
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.• Build and maintain awareness and accountability for overall business performance in RBW
Be open, dependable and connected to ensure the alignment with stakeholders to deliver business strategies and objectives.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Support to implement operational and process re-engineering and enhancement initiatives
Contribute to effective product management per Group strategy to drive efficiency
Job requirements
The job holder must be innovative, self-motivated and a critical thinker. He/she should have good interpersonal and communication skills and the ability think and react quickly and positively when facing unusual situations. He/she is expected to be creative, flexible and able to work within guidelines provided.
This job roles is vital to the development of RBWM business in terms of supporting functions.
University graduate (with major in Finance/Accounting preferable)• Sound knowledge and experience on Business Finance
Good planning, analytical, project management and interpersonal skills
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities
You’ll achieve more when you join HSBC.
Interested candidates, please apply directly via:
https://apply.careers.hsbc.com/job-invite/54765/
Assistant Vice President
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President.
Key Accountabilities / Impact on Business
Manage a portfolio of inbound GNB relationships in Macau, focusing on revenue growth, business development and risk management.
Originate and develop new GNB clients, with emphasis on cross-border opportunities between Macau and other countries.
Maximise relationship returns through strong account planning, disciplined sales/service execution, and wallet-share deepening for borrowing and non-borrowing customers.
Deliver client solutions by partnering closely with product teams, with key focus on Transactional Banking (GPS/GTS/MSS), Global Liquidity and Cash Management, Global Trade and Receivable Finance, Global Markets.
Maintain effective stakeholder management, including coordination with overseas HSBC Global Relationship Managers and key internal/external partners.
Apply credit and industry expertise to support sound lending decisions, ongoing monitoring, and portfolio quality.
Ensure compliance with Global Standards and local regulations, including GS-CDD/CDD, and uphold strong Financial Crime Risk controls across onboarding and ongoing relationship management.
Job Requirements
Bachelor’s degree or above; an Accounting or Finance degree is preferred.
Strong customer-centric mindset, with 2–3 years’ banking experience in wholesale banking (front-line or client-facing support experience preferred).
Demonstrated ability to deliver outcomes, with a solid foundation in banking products and services and a willingness to broaden product knowledge.
Good command of English, Cantonese and Mandarin.
Strong communication and presentation skills, with the ability to engage effectively with internal stakeholders and clients.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities
You’ll achieve more when you join HSBC.
Interested candidates, please apply directly via:
https://apply.careers.hsbc.com/job-invite/53275/
Manager Human Resources
We are currently seeking an experienced professional to join our team in the role of Manager Human Resources.
Key Accountabilities / Impact on Business:
Support to deliver the local people agenda in line with people strategy, ensuring strong execution across the employee lifecycle.
Maintain HSBC recruitment standards in a competitive labour market, co-ordinating end-to-end hiring activities and managing recruitment agency support where required.
Co-ordinate learning and development initiatives and employee engagement activities to strengthen capability, high performance, engagement and retention.• Support implementation of transformation and initiatives locally, driving adoption of processes, systems and ways of working.
Monitor and report key metrics and insights in partnership with the business to support workforce planning and decision-making.
Partner with Business Risk Control stakeholders to maintain an effective control environment, including risk mitigation activities and control matrix requirements.
Ensure compliance with internal policies/procedures and local legal/regulatory requirements, including accurate people records and required reporting.
Manage third-party vendors locally, including onboarding, supplier records, SLA/performance tracking, resolution and supporting regular review, and maintain audit-ready documentation
Co-ordinate vendor invoicing and payments by validating charges against agreed terms and ensuring correct cost allocation
Job Requirements:
University graduate, preferably with a degree in Human Resources, Organizational Psychology or a Business related discipline
With broad generalist human resources experience ideally in finance or banking
Good interpersonal, influencing and communication skills to interface with managers and colleagues at all levels across businesses and the region. Cantonese and/or Mandarin language skills will be required
Broad knowledge of human resources practices and policies is essential. Understanding of legal and regulatory frameworks in financial services in Macau will be an advantage
Challenge thought processes, encourage consideration of different perspectives, and encourage empathy to help leaders understand the behaviors of others.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities
You’ll achieve more when you join HSBC.
Interested candidates, please apply directly via:
IT Assistant Manager
We are currently seeking an experienced professional to join our team in the role of IT Assistant Manager.
Key Accountabilities / Impact on Business:
Triage IT incidents by assessing impact and urgency, escalating to relevant stakeholders, coordinating immediate recovery actions, and providing regular status updates throughout the event lifecycle.
Collaborate with system owners to perform root cause analysis, define and implement remediation and improvement plans, and track progress to completion with clear milestones and governance.
Maintain and operate local IT risk management procedures, ensuring they remain current, consistently applied, and aligned with the applicable control environment.• Ensure technology risk practices satisfy regulatory expectations and internal audit requirements, with appropriate evidence, traceability, and readiness for review.
Partner with Risk Steward to prepare and submit regulatory risk assessment and gap analysis on cyber security and electronic banking systems, ensuring alignment with global standards and compliance with local regulatory requirements.
Manage the technology risk issue register by maintaining clear ownership, agreed target dates, documented remediation plans, and auditable evidence to support timely and effective closure.
Job Requirements:
University degree in Computer Science or related discipline.
Over 6 years of experience in a relevant IT discipline. Prior exposure to cybersecurity and/or the financial services industry is desirable.
Strong incident analyst and problem-solving skill.• Good understanding of the ITIL, SLA, OLA and IT Cyber Security.
Capable to manage communications effectively including the capacity to articulate technical solutions for business’ understanding.
Strong team spirit, quality oriented and attentive to details.
Non-office hour and weekend support may require for handle incident and planned change.
Proficiency in both English and Mandarin.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities
You’ll achieve more when you join HSBC.
Interested candidates, please apply directly via:
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
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