About us:
Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.
At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
Full Time Client Advisor
Role Mission
As a Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
Responsibilities
Achieve individual and store objectives
Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
Engage with all clients and develop long lasting relationships
Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes
Master and transmit our brand history and heritage
Highlight our product categories through your product knowledge and storytelling
Develop and grow your client book, updating client information on the relevant company tools
Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
Actively participate in visual merchandising in accordance with LOEWE’s visual standards
Maintain products in an efficient, clean, secure, and organized manner; front and back of house
Support with inventory management and ad hoc back of house tasks
Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior
Key Requirements
Proven experience in achieving individual goals and contributing to team results
Experience within a similar customer centric role
A deep interest in Fashion, Art, and Culture
Be naturally inclusive and open minded
Confident, service orientated, adaptable and empathetic in style and approach
Effective communication skills with the sensitivities to build and maintain a client portfolio
Results driven with a commercial mindset without compromising on the Team Player attitude
Application:
We offer attractive remuneration and benefits to the right candidates. Interested parties, please send your CV with salary expectation to hr@hk.loewe.com
Data collected will be treated in strict confidence and used for recruitment purpose only.