LOUIS VUITTON 澳門招聘

MAKE YOUR CAREER A BEAUTIFUL JOURNEY.

For more than 160 years, men and women at Louis Vuitton have shared the same spirit of excellence, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create… Every journey is unique. Today, Louis Vuitton invites you to discover your own.

Client Advisor

PRIMARY OBJECTIVE

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

Optimize sales of merchandise through the performance of the highest standard of customer service, product knowledge, and selling skills to all customers.

JOB DUTIES & RESPONSIBILITIES

• Drive and achieve individual and team objectives and be accountable for sales results

• Welcome every Client and provide the best Client experience

• Advise Clients across the Brand and all product categories

• Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty

• Perform as a team-player, participate in all activities contributing to the overall objectives of the store

• Learn and master Brand and product knowledge

KEY REQUIREMENTS & COMPETENCIES

• Passionate in retail or service oriented industry

• Excellent interpersonal, communication and client relations skills

• Client centric, proactive and positive in approach

• Good team player with high levels of motivation, able to work under pressure

• Strong sense of responsibility and ownership

• Passion for the brand and fashion

• Proficient in Cantonese, Mandarin and English

In-Store Trainer

PRIMARY OBJECTIVE

Assist the Store Manager in identifying training needs in the store and to develop the retail teams in delivering a client experience in line with the Company’s vision and strategy. Priority in delivering training and coaching to our client advisors to become ambassadors of brand culture, values and products.

Partner up with both L&D Manager(s) and Store Manager(s) to follow up on trainings and analyse effectiveness, enable retail teams to enhance client experience and develop skills to engage our clients.

Promote a continuous learning and coaching culture in-store, executing training activities to inspire and equip client advisors in brand culture, values, and product knowledge (métiers) to drive store objectives.

JOB DUTIES & RESPONSIBILITIES

Onboarding & New Joiner Development

• Prepare and conduct On-the-Job Induction Training for new staff to ensure they smoothly adapt to the brand culture and develop client engagement skills.

• Work with Store Managers and L&D Managers monthly to reinforce and follow up on onboarding with new joiners after completing their classroom training to ensure knowledge retention.

• Partner with L&D Managers to facilitate 2 métiers/service indicators during onboarding monthly to continuously elevate facilitation skills.

Training Execution & Product Knowledge

• Conduct key learning activities from the Learning Team, ensuring 100% coverage of the selling team within the designated launch timelines.

• Collaborate with key business drivers and the Merchandising team to facilitate Daily Morning meetings (DM) and training sessions for new product launches, focus animations, or different métiers aligned with monthly store focus calendars.

• Update and develop in-store training materials to support ongoing learning needs.

• Maintain the Retail Learning Partner momentum and drive monthly call to promote the learning culture across all stores.

Floor Coaching & Client Experience

• Lead and foster an in-store coaching culture, conducting regular courses and refresher training based on store operational needs and individual staff gaps.

• Actively observe shop-floor performance and provide feedback to Store Managers on individual progress and client advisors' priorities to ensure exceptional service delivery.

• Support Store Managers in building individual monthly coaching plans after performing gap analyses, coaching teams on selling skills, Client Experience, Clienteling, and High-End products.

• Drive key in-store training initiatives and contribute to service team morning meetings, acting as a brand service ambassador on the selling floor to elevate the overall Client Experience.

Impact Analysis, Coordination & Administration

• Manage, monitor, and analyze the quality and impact of all in-store training activities through feedback, participant follow-ups, and active shop-floor observation.

• Leverage the Learning App monthly to track and follow up on learning progress and completion rates across the team.

• Coordinate enrollments, maintain accurate, up-to-date training records, an orderly filing system in Learning APP.

KEY REQUIREMENTS & COMPETENCIES

• At least 3-5 years of experience in design / delivery of training courses, especially in retail industry

• Excellent presentation skills

• Detail-oriented, organized, persistent and articulated

• Self-motivated, ability to think and work independently

• Excellent written and verbal communication skills in English & Mandarin & Cantonese

Team Manager

PRIMARY OBJECTIVE

As a Team Manager, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will lead and manage a team of 6-9 selling staff, focusing on inspiring them to consistently deliver the highest level of client experience and product expertise.

You will be tasked to drive your team to achieve business performance and to exceed sales targets, recruiting and retaining valuable Clients. Your role will also involve team coaching, development, training and recruit

JOB DUTIES & RESPONSIBILITIES

• Lead and motivate a team of client advisor to achieve sales targets and provide exceptional customer service.

• Implement sales strategies and initiatives to drive business growth and enhance customer experience.

• Monitor and analyze sales performance metrics, identify areas for improvement, and develop action plans to address any issues.

• Train, coach, and mentor team members to ensure they have the skills and knowledge required to deliver top-notch service and reach their full potential.

• Collaborate with the store management team to develop and implement operational procedures and policies that uphold Louis Vuitton's brand standards.

• Foster a positive and inclusive work environment that promotes teamwork, engagement, and professional development.

• Handle customer escalations and resolve any challenging situations with diplomacy and a customer-centric approach.

• Maintain a high level of product knowledge and stay updated on industry trends to provide expert advice to customers and support the team with product training.

• Oversee inventory management, merchandise displays, and store presentation to ensure a visually appealing shopping environment.

• Uphold Louis Vuitton's values and brand image at all times, setting an example for the team in terms of professionalism, integrity, and passion for the luxury retail industry.

KEY REQUIREMENTS & COMPETENCIES

• Minimum of 6 years luxury retail experience with at least 3 years management experience in leading a team.

• Strong knowledge in fashion and luxury retail industry.

• Strong Analytical skills.

• Action and results oriented

• Detail oriented.

• Entrepreneurial flair.

• Presentable, creative, dynamic and self motivated.

• Open minded and adaptable.

• Proficiency in Cantonese, Mandarin and English

• Computer literacy

Application Method:

We offer attractive remuneration and career opportunities to the right candidate. Excellent training and career opportunities will be provided. Interested parties please send full resume with salary expectation to : hr.mo.mo@louisvuitton.com by e-mail.

All applications will be treated in strict confidence and used only for recruitment purpose. Applicants who are not invited for an interview within 4 weeks may be considered for other suitable positions within the Group over a one year period, after which their personal data will be destroyed.