WYNN PALACE 永利皇宮

$10k - 20k, $20k - 30k, $30k - 40k, $40k - 50k, Hotel 酒店業, M07BJ, Gaming & Entertainment 博彩及娛樂, Admin 行政, Design 設計, CS 客戶服務, GM 綜合管理

WYNN PALACE (MACAU) 澳門永利皇宮招聘

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食品安全副經理 Assistant Manager - Food Safety (ID:3163BR)

主要職責: 以有效和可持續發展的方式管理和維護食品安全系統。帶領、改進、解决食品安全和品質檢測問題。以確保其處理過程遵守澳門的食品安全法規。

職位介紹

  • 對公司食品安全管理機制進行監控、校準和驗證,以確保所有食品和飲料均符合本地法規和食品安全標準

  • 為更好地履行和加強食品安全管理規管機制建立相關的指南和程序

  • 負責規劃和監控數據記錄的分析、審查和測試,以確保食品的安全和質量,當中包括:開展、記錄和維護當前的食品安全管理機制和常規微生物分析測試計劃的完整性

  • 確保及時完成並執行因內部食品安全計畫和外部食品安全問題(即消費者回饋/法律監管機構)而採取的糾正措施

  • 調查違規行為和回饋,制定並記錄糾正措施和預防措施

  • 為領導供應商食品安全計畫的發展、實施與維持,與跨部門團隊進行密切合作

職位要求

  • 工作經驗: 具至少3 - 4年於酒店業、餐飲服務業或大型食品生產廠的食品安全相關工作經驗

  • 教育程度: 需持有食品科學或相關學科的學士學位

  • 技能 / 證書: 具食品安全體系審核技能和HACCP優先考慮

  • 語言能力:操流利的廣東話,普通話和英語

  • 電腦應用:精通MS Office

  • 工作地點:永利澳門

Job Purpose: Manage and maintain the food safety system in an effective and sustainable manner. Lead process improvements and resolution of food safety and quality issues. Ensure fully compliance with food safety laws and regulations of Macau.

Key Responsibilities

  • Oversee the food safety management system through monitoring, verification, and validation activities to ensure that all food and drinks compliance with the food safety policy and standards

  • Establish guidelines and procedures relating to the implementation and trainings of the food safety management system

  • Plans and oversees the analysis, inspection, design, and testing to assure the safety and quality of products, including: develop, document and maintain complete and current food safety management system and microbiological testing programs

  • Assure corrective actions resulting from internal food safety programs & external food safety concerns (i.e. consumer feedback/ legal regulators) are completed and executed in a timely manner

  • Investigate non-compliance and feedbacks and develop and document corrective actions and preventative measures

  • Work closely with cross-functional teams to lead the development, implementation, and sustainment of supplier food safety program.

  • Assist with supplier assessment and evaluation Food Safety

Competencies and Requirements

  • Experience: Minimum of 3 - 4 years’ experience at a similar level of hospitality industry or catering services

  • Knowledge/Certificates: Knowledge of auditing skills and HACCP an advantage

  • Education: Bachelor degree in Food Science or a related field

  • Language Ability: Fluent English and Chinese

  • Computer Skills: Proficient in MS Office

  • Work Location: Wynn Macau

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

收益監控審計員 Income Control Auditor (ID:1582BR)

主要職責:主要負責收集及審核公司所有與收入相關的事項,須確保收入記錄準確無誤;此外,亦須定期向上級匯報不一致之處、監控及分析娛樂場的相關文件,包括合併每更報表及每日總收入與貨幣交易的日常報告等工作。

職位介紹

  • 主要負責娛樂場及賬房的收入進行日常審計工作

  • 按部門及政府條例規管下為各項娛樂場收益進行審核及匯報

  • 須製作日記賬、每日運作報告、調節表及審核文件(看實際收益是否與數據吻合)等

職位要求

  • 工作經驗:具會計或金融業工作經驗者優先考慮

  • 教育程度:須持會計學、經濟學學士或相關商科學歷優先考慮

  • 技能 / 證書:熟悉審計工作

  • 語言能力:操及寫流利英語、廣東話及普通話

  • 電腦應用:熟識MS Office操作

Job Purpose: Responsible to compile and audit all income related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis, control documents, consolidate shift reports and prepare regular revenue report against the monetary transaction.

Key Responsibilities

  • Perform daily audit on Table games, Slots, Cage, VIP Services and Promotion.

  • Audit and report all Revenue in accordance with Departmental and Regulatory Standards.

  • Prepare journals, daily operating report, reconciliation and review documentation for compliance.

Competencies and Requirements

  • Experience: Experience in accounting, finance or related business field experience preferred

  • Education: Bachelor degree in Accounting, Finance or related business field preferred

  • Knowledge/Certificates: Proficient in auditing knowledge and techniques

  • Language Ability: Good written and spoken English and Chinese

  • Computer Skills: Proficient in MS Office

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

食品安全高級主任 Senior Officer - Food Safety (ID:3110BR)

主要職責:以有效和可持續發展的方式管理和維護食品安全系統。帶領、改進、解决食品安全和品質檢測問題。以確保其處理過程遵守澳門的食品安全法規。

職位介紹:

  • 對公司各種處理食品的設施進行食品安全規管、評估和調查

  • 為每日執行的前提方案(PRPs)和內部食品安全規管機制進行監管、記錄審查、校準和驗證,以確保方案得到執行並被準確、完整地記錄在案

  • 負責執行常規微生物分析方案以及對實驗室庫存進行維護和管理

  • 協助監控原材料和所有食品處理過程,以確保符合本地法規和食品安全標準

  • 有系統地保存和歸檔食品安全管理文件,監控和評估食品製備區域和過程的清潔和衛生

職位要求:

  • 工作經驗:具至少兩年於酒店業、餐飲服務業或大型食品生產廠的食品安全相關工作經驗

  • 技能 / 證書:需持有HACCP證書認證,具食品安全培訓和實驗室操作經驗者優先考慮

  • 教育程度:需持有食品科學或相關學科的學士學位

  • 語言能力:操流利廣東話及英語

  • 電腦應用:精通MS Office軟件操作及中英文打字技巧

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

品牌主任 Officer - Brand Marketing (ID:1047BR)

Job Purpose: Responsible for smooth execution of all branding and advertising campaign to ensure they are in line with the company’s brand strategy. The role, which requires careful attention to detail in proofreading promotion materials and coordination in marketing campaigns and events

Key Responsibilities

  • Handle advertising requests including media schedule preparation, competitive analysis, media liaison, artwork submission and result monitoring

  • Work with designers, copywriters, media agencies, publishers and production houses to execute branding marketing and advertising campaigns effectively

  • Liaise with internal departments and external parties to ensure the smooth operation of corporate events, photo shooting and filming projects

  • Detail-oriented, proactive and a team player with the ability to multi-task and work independently under minimum supervision

  • Project coordination skills and able to achieve projects on deadline

  • Strong interpersonal, analytical and problem-solving skills

Competencies and Requirements

  • Experience: Minimum of 1-2 year related experience

  • Education: Bachelor’s degree in Marketing, Communications, Hospitality, or related field. Knowledge of creative design, production, and/or digital marketing is an advantage

  • Language Ability: Fluent in Cantonese , Mandarin and English

  • Computer Skills: Knowledgeable in Microsoft Office applications and proficient in Chinese word processing

  • For enquiries, please contact us at (853) 8889 1188 during office hours

  • From Monday to Friday between 9:00am and 6:00 pm

主要職責:負責協調和確保推廣傳訊內部所有品牌及廣告活動順利進行且符合公司的品牌形象。

職位介紹

  • 處理日常廣告活動要求包括媒體時間表安排、競爭者分析、媒體聯絡、作品提交和結果監察等

  • 與設計師、文案作家、媒體中介人、出版商和製作公司保持牢固的工作關係,並確保所有品牌營銷和廣告活動能有效地執行

  • 與内部各部門和外部合作方緊密合作,以確保企業活動、照片拍攝和拍攝項目能順利進行

  • 注重細節,積極主動,具有團隊合作精神,能獨立完成工作且具同時執行多項任務的能力

  • 需具良好的項目協調能力並按時完成負責的項目

職位要求

  • 工作經驗:具1-2年相關工作經驗,具有創意設計、製作和/或數字營銷知識者優先

  • 教育程度:具市場營銷、傳訊、酒店或相關專業的學士學位

  • 語言能力:能操流利的廣東話, 普通話及英語

  • 電腦應用:熟識MS Office電腦軟件操作和精通中英文文書處理

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

Technician II - Audio Visual 視聽二級技術員 1239BR

Job Purpose

  • Repair, maintain and troubleshoot graphic and video displays and projection systems, audio systems, lighting and control systems under the supervision of the Senior Technician.

Key Responsibilities

  • Plan, setup, operate, maintain and support AV systems and equipment for regular use and special events

  • Conduct pre-conference tests to check and verify equipment and sound and vision quality

  • Maintain systems components to ensure smooth AV operations

  • Analyse and troubleshoot installations issues and problems

  • Adhere to quality control mechanisms for the AV Department including setup, storage, audio and video, equipment use, and health and safety

Competencies And Requirements

  • Experience: Minimum 2 years of AV experience

  • Knowledge/Certificates: Operational knowledge of audio communications, video display systems, public announcement, MATV, video projection systems, CD, VCD and DVD formats

  • Education: Secondary school diploma or equivalent

  • Language Abilities: Good Cantonese and conversational English

  • Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage

主要職責

  • 在高級視聽技術員的監督下,須負責圖像及影像播放、投影系統、音響系統、照明及控制系統的修理及保養等工作。

職位介紹

  • 須負責規劃、設置、操作、維修和支援持視聽系統和設備,確保在日常使用及特別活動中能正常運作

  • 須於會議前進行視聽設備的測試、檢查和驗證,以確保設備視聽質量運作正常

  • 須負責維修系統組件,以確保視聽系統行動運作正常

  • 分析和解決安裝問題

  • 執行視聽部的質量控制機制,包括安裝程序,存儲,音頻和視頻設備的使用,以及健康和安全

職位要求

  • 工作經驗:具最少二年於視聽部工作的經驗

  • 技能 / 證書:須能操作音響通信系統、影像播放系統、廣播系統、MATV、投影系統、CD、VCD和DVD格式

  • 教育程度:中學畢業或同等學歷

  • 語言能力:能操良好廣東話及英語會話

  • 電腦應用:熟悉PC 及MS Office電腦軟件操作,懂電腦硬件配置和程式編寫者優先考慮

Senior Technician - Audio Visual 視聽技術高級技術員

Job Purpose

  • Operate and maintain Fire Services systems in accordance with preventative maintenance programs and as ad hoc needs arise

Key Responsibilities

  • Coordinate with and lead the technicians to plan, setup, operate, maintain and support AV systems and equipment for regular use and special events

  • Conduct pre-conference tests to check and verify equipment and sound and vision quality

  • Maintain systems components to ensure smooth AV operations

  • Analyse and troubleshoot installations issues and problems

  • Adhere to quality control mechanisms for the AV Department including setup, storage, audio and video, equipment use, and health and safety

Competencies And Requirements

  • Experience: Minimum 6 years of AV experience

  • Knowledge/Certificates: Operational knowledge of audio communications, video display systems, public announcement, MATV, video projection systems, CD, VCD and DVD formats

  • Education: Secondary school diploma or equivalent

  • Language Abilities: Good Cantonese and conversational English

  • Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage

主要職責

  • 須負責包括但不限於圖形與視頻顯示器、音頻系統,照明和控制系統和投影系統的修理,保養和解決故障問題。

職位介紹

  • 協調和帶領技術員規劃、設置、操作、維修和支援持視聽系統和設備,確保在日常使用及特別活動中能正常運作

  • 須於會議前進行視聽設備的測試、檢查和驗證,以確保設備視聽質量運作正常

  • 須負責維修系統組件,以確保視聽系統行動運作正常

  • 分析和解決安裝問題

  • 執行視聽部的質量控制機制,包括安裝程序,存儲,音頻和視頻設備的使用,以及健康和安全

職位要求

  • 工作經驗:具最少六年視聽控制系統相關的工作經驗

  • 技能 / 證書:具操作音頻通信、錄影顯示系統、廣播系統、MATV、視頻投影系統、CD機、VCD和DVD格式的知識

  • 教育程度:中學畢業或同等學歷

  • 語言能力:能操良好廣東話 及英語會話

  • 電腦應用:熟悉PC 及MS Office電腦軟件操作,懂電腦硬件配置和程式編寫者優先考慮

Cleaner 公眾衛生部清潔員

Job Purpose

  • Clean and tidy hotel public areas: maintain washrooms; mop, vacuum, dust, wax and strip floors; operate sweepers, scrubbers and pressure cleaners; collect rubbish; polish metal banisters, etc.; clean high areas; deliver goods; perform other janitorial duties as requested.

Key Responsibilities

  • Clean and tidy hotel public areas to exacting five-star standards according to a strict schedule

  • Report maintenance issues and equipment defects to Supervisor

  • Periodically deep-clean public toilets and offices, dust ceilings, air ducts and other hard to reach places and fixtures

  • Regularly check ballroom and shopping arcade for spot cleaning and shampooing needs

  • Maintain cleaning equipment (e.g. vacuum cleaners, mops) and return in good condition at the end of the shift

Competencies And Requirements

  • Experience: Hotel/cleaning company experience an advantage

  • Knowledge/Certificates: Proper use of detergents, floor maintenance, cleaning chemicals, equipment and machines an advantage

  • Education: Primary school or above

  • Language Abilities: Fluent Cantonese or Mandarin

主要職責

  • 須負責保持賭場公眾地方的清潔衛生:如清潔洗手間、擦洗地板、吸塵、打掃灰塵、地板打蠟、使用洗地機、單擦機和高壓水槍進行清潔工作、收集垃圾、金屬磨光、高位清潔及貨物運送等。

職位介紹

  • 按照五星級的嚴格標準進行賭場的清潔工作

  • 向主任報告有關維修和設備缺陷的問題

  • 定期進行公共洗手間及辦公室的深層清潔,打掃天花,冷氣槽和其他難以到達的地方和固定裝置

  • 維護清潔設備(如:真空吸塵器,拖把)並在轉更時以良好的狀況歸還

職位要求

  • 工作經驗:具酒店或清潔公司的工作經驗者優先考慮

  • 技能 / 證書:懂得正確使用洗滌劑、化學清潔劑;或具地板保養、清潔設備及機器的知識者優先考慮

  • 教育程度:小學或以上程度

  • 語言能力:能操流利廣東話及普通話

質量保證副經理 (客戶關係管理數據科學) Assistant Manager – Quality Assurance (CRM Data Science) (ID:3665BR)

Job Purpose: QA Assistant Manager – Customer Relationship Management will play a key role in ensuring the quality and accuracy of our Machine Learning model and CRM systems and will be responsible for managing and monitoring the development of projects.

Key Responsibilities:

  • Conduct regular audits of Machine Learning models or campaigns to ensure accuracy and completeness

  • Identify and resolve any data quality issues that arise

  • Collaborate with cross-functional teams to ensure CRM processes are aligned with business objectives

  • Develop and maintain CRM testing plans and scripts

  • Perform QA testing of CRM systems and processes, ensuring they meet business requirements and are error-free

  • Document and report any issues or bugs identified during testing

  • Work with the development team to troubleshoot and resolve issues

  • Ensure compliance with data privacy regulations

Competencies and Requirements:

  • Experience: 3 years of experience in Machine Learning, QA testing, campaign management, data analysis, or a related field

  • Knowledge/Certificates: Programming, Machine Learning, data analysis, and database manipulation skills

  • Education: Bachelor's degree or above in Computer Science, Finance, Accounting, Actuarial Science, Statistics, Business, Economics or IT

  • Language Ability: Good written and spoken English and Chinese

  • Computer Skills: Proficiency in Excel, data analysis and basic programming is a MUST. Prior experience working with Python, SQL, Pandas, Scikit-Learn, and PyTorch are preferred

主要職責:質量保證副經理將在確保我們的機器學習模型和 CRM 系統的品質和準確性方面發揮關鍵作用,並將負責管理和監控專案的開發。

職位介紹:

  • 對機器學習模型或活動進行定期審核,以確保準確性和完整性

  • 識別並解決出現的任何數據質量問題

  • 與跨職能團隊合作,確保 CRM 流程與業務目標保持一致

  • 開發和維護 CRM 測試計劃和腳本

  • 對 CRM 系統和流程進行質量保證測試,確保它們滿足業務要求並且沒有錯誤

  • 記錄並報告測試期間發現的任何問題或錯誤

  • 與開發團隊合作排除故障並解決問題

  • 確保遵守數據隱私法規

職位要求:

  • 工作經驗:至少 3 年 機器學習、質量保證測試、活動管理、數據分析或相關領域的經驗

  • 技能 / 證書:編程、機器學習、數據分析和數據庫操作技能

  • 教育程度:計算機科學、金融、會計、精算學、統計學、商業、經濟或IT專業本科或以上學歷

  • 語言能力:良好的英文和中文書寫和口語

  • 電腦應用:必須熟練掌握 Excel、數據分析和基本編程。 有使用 Python、SQL、Pandas、Scikit-Learn 和 PyTorch 經驗者優先

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技網絡安全工程師 Engineer - Cyber Security (ID:3706BR)

Job Purpose: Responsible for monitoring and reviewing the information security related products status and logs, ensures that IT divisional systems and services address security threats, risks, and attacks directed toward Wynn's business operations, staff, customers, and business partners

Key Responsibilities

  • Works with information security leadership to develop strategies and plans to enforce security requirements and address identified risks

  • Act as a technical Subject Matter Expert (SME) on information security system development and best practices. Provides second support and analysis during and after a security incident

  • Assists with risk assessment activities, including analyzing the results of audits to produce recommendations of acceptable risk and risk mitigation strategies

  • Collaborates with Information Technology staff to develop remediation plans addressing identified vulnerabilities

  • Review and analyze the reports and logs from security devices and computers to identify the legitimate uses vs. malicious activities and misuse of information and data

  • Researches, evaluates, tests and recommends the implementation of new or updated information security technologies

  • Participates in security investigations and compliance reviews, as requested by internal or external auditors

  • Work directly with the Criminal Investigations team at Wynn and understand the importance and sensitivity of data collected

  • Commonly used information security and cyber security tools, SIEM, SOAR, etc.

Competencies and Requirements

  • Experience: Minimum 2+ years’ experience directly related to the duties and responsibilities specified

Knowledge/Certificates:

  • Strong analytical skills to analyze security requirements and relate them to appropriate security controls.

  • Strong understanding of cyber security concepts, common information security tools, IP, TCP/IP, and other network administration protocols.

  • Experience with planning, deployment, and operation of large enterprise security management tools such as IDS/IPS (network and host), advanced anti-malware (network and endpoint), DLP, encryption, anti-virus, SIEM, firewalls, identity management, NAC, etc.

  • Specific knowledge of authentications technologies such as AD, LDAP, RADIUS, TACACS+, 802.1x, NAC, Microsoft Certificate Services, and PKI in general.

  • Education: Diploma or degree in Information Technology field

  • Language Abilities: Good written and spoken English and Chinese

  • Computer Skills: Familiar with hospitality systems management an advantage. CISP, CEH, OSCP, CPT, GCFA , CISSP, Security+ or equivalent certification preferred

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資料庫分析經理 Manager - Database Analysis (ID:3334BR)

Job Purpose: Mine the Company’s databases to provide information to management

Key Responsibilities

  • Manage a team of analysts and be one of the leaders in the department at all times. Serve as the head of department in the absence of the Director and Assistant Director

  • Train, mentor and provide assessment / feedback to analyst team

  • Prepare reports on a regular basis utilizing data from the player tracking system and other systems

  • Develop new reports to assist the management team with their business decisions

  • Ability to write and update code and maintain database systems

  • Cleanse patron information and extract detailed casino statistics from player tracking system

  • Analyse customer productivity reports and player segments

  • Report potential conflicts, system errors or misinformation

  • Comply with internal operating procedures and control policies properly

  • Provide accurate and timely financial reports and budgets to be reliable benchmarks for performance evaluation and for management’s decision making

  • Be able to address potential reasons from trend and variance analysis and provide feasible solutions based on problem findings

  • Be flexible to deal with the rapid changes of reporting in the dynamic industry and be prudent when dealing with confidential data / information

  • Provide analysis before and after marketing program

Competencies and Requirements

  • Experience: A minimum of 5 years’ database analysis and/or programming experience and be able to understand and work within that environment

  • Knowledge/Certificates: Must have an understanding of database structures and data mining technologies

  • Education: Bachelor degree in Information Systems, Finance, or related field

  • Language Abilities: Excellent in both written and spoken English, Cantonese/Mandarin

  • Computer Skills: Advanced Excel, Power BI, AS400 applications and SQL programming

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

中餐資深廚師 Master Cook - Chinese (1773BR)

職位介紹:

  • 烹調高品質的菜餚,以滿足賓客的需求

  • 須作出供應需求的預測及監控貨倉的存貨

  • 以 HACCP 的標準儲存及冷藏食品,保持廚房及用具的清潔衛生

  • 須不斷改善健康及安全標準

  • 須履行廚師長委派的工作

職位要求:

  • 工作經驗:具最少五年於四、五星級酒店的中餐工作經驗

  • 技能 / 證書:對國際菜餚瞭如指掌;精通刀切技術者優先考慮

  • 教育程度:中學畢業或等同學歷

  • 語言能力:良好廣東話,普通話及英語

Key Responsibilities

  • Produce high quality dishes to fulfil the orders

  • Forecast supply needs for the stock room and manage inventory levels

  • Maintain HACCP standards for dry and cold storage, and cleaning and tidying the kitchen and utensils

  • Continuously improve health and safety standards

  • Perform duties assigned by the 1st Wok

Competencies and Requirements

  • Experience: Minimum of 5 years’ Chinese kitchen experience in a 4 to 5 star hotel

  • Knowledge/Certificates: Excellent product knowledge of international cuisine; accurate knife skills and proven cooking abilities

  • Education: Secondary school or equivalent

  • Language Abilities: Good Cantonese, Mandarin and English

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

咖啡苑資深副主廚 Senior Sous Chef – Fontana Kitchen (3217BR)

職位介紹:

  • 按部門財政預算範圍內,施行有效的成本控制及運作管理

  • 監控消耗量及大幅地提高資源容量和器械設備

  • 為了實現部門所訂定的目標,須對前線員工進行監督,指導和領導等工作

  • 不斷地改善健康和安全指標

職位要求:

  • 工作經驗:具最少五年於四、五星級自助餐廚房之管理級的工作經驗

  • 技能 / 證書:對各國菜餚瞭如指掌及熟悉供應品定價

  • 教育程度:中學畢業或等同學歷

  • 語言能力:能操良好英語、廣東話及普通話

  • 電腦應用:基本 MS Office 電腦軟件操作(中、英文版本)

Key Responsibilities

  • Manage the kitchen’s daily operations cost-effectively and efficiently within budget

  • Monitor consumption and maximize capacity of resources and equipment

  • Provide supervision, direction, and leadership to kitchen staff to achieve department goals

  • Continuously improve health and safety standards and establish and monitor food quality goals

Competencies and Requirements

  • Experience: Minimum of 5 years of Buffet Kitchen experience at a supervisory level position in luxury 5-star hotels or resorts

  • Knowledge/Certificates: Excellent product knowledge of international cuisine and pricing of supplies

  • Education: Secondary school diploma or equivalent

  • Language Ability: Good in written and spoken English, Cantonese and Mandarin

  • Computer Skill: Basic in MS Office and typing skills (English and Chinese)

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

餐廳副經理 Assistant Restaurant Manager (3629BR)

職位介紹:

  • 與不同部門協作提供優質服務

  • 須作出有效的餐廳成本控制管理及為使運作暢順而作出策略及指導工作

  • 確保所有硬件設備,包括餐具及器皿保持清潔及衛生

  • 當經理不在崗位時,須協助和履行其委派的工作

職位要求:

  • 具最少三年於五星級酒店内的餐廳或知名餐廳品牌擔任主任或以上之工作經驗

  • 熟識各式菜餚及酒類,具制定簡單預算案及現金處理經驗

  • 中學畢業或以上程度,持酒店管理學士學位者優先考慮

  • 能操及寫流利英語、廣東話及普通話

  • 熟悉 MS Office 及 POS 電腦軟件操作

Key Responsibilities

  • Coordinate with relevant departments on serving our guests

  • Oversee the cost-effective and efficient operation of service

  • Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware

  • Assist and perform duties assigned by the Manager and assume responsibilities in the Manager’s absence

Competencies and Requirements

  • Minimum of 3 years’ Supervisor experience in 5-star hotel restaurants or reputable restaurant brand

  • Excellent product knowledge of food and beverage operations; basic budgeting and cash handling experience

  • Secondary school diploma or above; Bachelor degree in hospitality management an advantage

  • Good spoken and written English, Cantonese and Mandarin

  • Proficient in MS Office and POS software

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

調酒員 Bartender (1732BR)

職位介紹:

  • 介紹飲品款式,並提出建議

  • 為賓客準備飲品,包括紅酒、雞尾酒、烈酒和非酒精飲品

  • 為每位賓客提供優質的產品及服務

  • 制定每月及每季的飲品餐單

  • 經常保持酒吧及所有硬件設備的清潔整齊

  • 須作出倉存管理及控制每月存貨

  • 針對賓客的要求,及時處理投訴,讓他們感到滿意

職位要求:

  • 具最少五年於酒店及餐廳,從事客戶服務和相關的酒吧服務工作經驗

  • 熟悉各類飲品及酒吧運作,具簡單現金處理經驗

  • 中學畢業或以上程度

  • 能操流利英語、廣東話及普通話

  • 懂 POS 操作

Key Responsibilities

  • Introduce beverages to guests and make recommendations

  • Prepare and server beverages for guests, including wine, cocktails, spirits and non-alcoholic drinks

  • Deliver high quality products and services to every guest

  • Create monthly and seasonal drinks menus

  • Clean and tidy the bar and equipment frequently

  • Maintain stock levels and control monthly inventory

  • Address guests’ requests and handle complaints promptly and to their satisfaction

Competencies and Requirements

  • Minimum of 5 years’ customer service and related Bartender experience in a hotel or restaurant

  • Good product knowledge of beverages and bar operations; cash handling

  • Secondary school diploma or above

  • Fluent Cantonese, Mandarin and English

  • Knowledge of POS Software

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Job Descriptions:

  • Perform daily audit on Table games, Slots, Cage, VIP Gaming and Promotion

  • Audit and report all Gaming Revenue in accordance with Departmental and Regulatory Standards

  • Prepare journals, daily operating report, reconciliation and review documentation for compliance

Competencies and Requirements:

  • Experience: 1 year of experience in auditing, finance or related business field experience preferred

  • Education: Bachelor degree in Accounting, Finance or related business field

  • Language Abilities: Good written and spoken English and Chinese

  • Computer Skills: Proficient in MS Office

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Butler 司膳員

Job Purpose:

Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities:

  • Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations

  • Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures

  • Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities

  • Know and understand the resort’s facilities and services and all F&B items on the menu

  • Maintain guests’ preference profiles and track their likes and dislikes

Competencies And Requirements:

  • Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred

  • Education: Bachelor degree or equivalent preferred

  • Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage

主要職責:

負責為入住永利皇宮的貴賓提供專業及個人化的服務。對於賓客提出的要求,須作出即時的回應及竭力滿足所需,務求為賓客帶來樂而忘返的體驗。

職位介紹:

  • 確保貴賓能感受難忘及超越期望的住宿體驗

  • 各方面都能為貴賓提供高標準質量的服務,以達到賓客的滿意度,並遵照已定立的政策及程序

  • 為賓客的到臨準備貴賓服務區域、套房及擺放所需的用品,以創建豪華的氣氛

  • 須透徹瞭解整個渡假村的設施、服務及所有的餐飲服務

  • 針對賓客的喜惡,製作個人的檔案,並須不斷保持更新

職位要求:

  • 工作經驗:曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮

  • 教育程度:學士學位或同等學歷為佳

  • 語言能力:能操流利的廣東話及普通話;良好英語溝通者優先考慮

Club Representative 會籍會務代表 (2184 BR)

主要職責:

  • 以專業有禮的態度與賓客互動溝通,並招募新會員

  • 安排及協調新會員招募計劃,會員優惠回贈方案,贈品發送及相關推廣活動事宜

  • 向賓提供會員優惠資訊和執行相關會員事務

職位要求:

  • 具娛樂場市場業務及客戶服務工作經驗者優先考慮

  • 學士學位或同等學歷

  • 操流利的廣東話、普通話及英語

  • 熟悉Ms Office軟件操作及中英文打字技巧

Agent - Guest Services Center 賓客中心接線員 (3556BR)

Job Descriptions:

  • Answer all incoming calls promptly and courteously

  • Know and understand details about all Wynn Palace/Wynn Macau products, facilities and services

  • Be familiar with Wynn Palace/Wynn Macau events and activities, and local Macau attractions, restaurants and shows and provide accurate information when requested

  • Process requests for wake-up calls and conduct appropriate follow-through

  • Accept and relay guests’ messages promptly, either manually, written or through voicemail system

Competencies and Requirements:

  • Fluent spoken and written Cantonese, Mandarin and English

  • Bachelor degree or above

  • Previous hospitality service experience at a five-star hotel an advantage

Duty Manager – Front Office 前堂值班經理 (1254BR)

Job Descriptions:

  • Manage the daily operations of the Front Office, Concierge and Business Service Center Teams. Ensuring and Motivate Team Members to exceed guests’ expectations for five-star service.

  • Oversee and manage the daily operations of the Front Office, Concierge and Business Service Center Departments. Manage daily staff coverage at all desks to ensure sufficient coverage in all areas.

  • Troubleshoot all guest issues and problems. Determine and give compensation where required to resolve guest issues. Log and update daily incident reports, and monitor incidents and follow up to a timely conclusion, make recommendations to avoid repeat issues.

  • Maintain Hotel Service Standard by ensuring that staff attitude is always exceptional, staff is well groomed, manners and service is always delivered to the highest luxury standard required by the property and any third party rating systems such as Forbes Hotel Ratings.

  • Manage the flow of traffic at all Registration counters as well as handling any problems and guest complaints. Take personal responsibility for correcting customer and service issues.

  • Monitor and provide feedback to all employees regarding company Policies and Procedures pertaining to Hotel regulations and standards. Report any potential obstacles or issues to management for review. Always strive to be better.

Competencies and Requirements:

  • Minimum 5 years of Front Office management experience in a five-star hotel

  • Knowledge of Macau market. Basic accounting and cash handling. (Cross exposure in other hotel departments an advantage)

  • Bachelor degree or above, major in Hotel or Tourism Industry is an advantage

  • Fluent spoken and written Cantonese, Mandarin and English

Front Office Service Agent 前堂接待員 (1198BR)

Job Descriptions:

  • Professionally handle registration of guests, room assignment, reservations and details, prepare key and welcome packets, and give appropriate hotel orientation for each guest

  • Perform all functions required by the Front Office to ensure every guest’s experience is pleasant and memorable

  • Customer service orientated, excellent communication and interpersonal skills, good phone etiquette

Competencies And Requirements:

  • Fresh graduates are welcomed to apply. Experience in Customer Services or major in Hotel or Tourism Industry is an advantage

  • Bachelor’s degree or above

  • Fluent in spoken and written English, Cantonese and Mandarin. Knowledge of other foreign languages is an advantage

主要職責:

  • 以專業的態度為賓客辦理入住及退房登記手續,處理訂房及準備迎賓禮品,並適時為賓客作酒店導嚮

  • 提供優質的前堂服務以確保賓客有一個非凡而難忘的入住體驗

  • 具優質客戶服務、良好的溝通、熱情及友善的態度

職位要求:

  • 歡迎應屆畢業生申請,具客戶服務工作經驗或持酒店管理學位者優先考慮

  • 能操流利廣東話、普通話及英語並具良好中、英書寫能力,懂其他國家語言者優先考慮

  • 具學士學位或以上

  • 能操流利廣東話、普通話及英語並具良好中、英書寫能力,懂其他國家語言者優先考慮

Assistant Duty Engineer 副值班工程師 (1490BR)

Job Descriptions:

  • Knowledge of a range of engineering activities, tools and equipment. These include but not limited to HVAC, Electrical, Fire Services, plumbing and drainage, water supply, BMS, UPS and lighting control system

  • Supervise installations, repairs, renovations and maintenance works. Ensure high-quality maintenance works and work orders are carried out on schedule and in accordance with procedures.

  • Conduct daily inspections of all buildings, plants and facilities and execute correction action if needed

  • Implement and monitor quality control mechanisms for Engineering, including health and safety, repairs and maintenance, service standards, use of chemicals and tools, equipment maintenance and handling

Competencies And Requirements:

  • Experience: Minimum of 3 years’ engineering experience

  • Knowledge/Certificates: Knowledge of a range of engineering activities, tools and equipment

  • Education: Secondary school diploma or above

  • Language Abilities: Good English, Cantonese and Mandarin

  • Computer Skills: Proficient in MS Office (Various Control Systems such as PMS, BMS and AFA systems is an advantage)

主要職責:

  • 熟識工程部的運作及工作範圍,以及有關工具及設備運用。 這些包括但不限於暖通空調、電器、消防、水管及排水系統、供水、BMS、UPS和照明控制系統。

  • 監督安裝、維修、翻新及保養工程,確保高品質的維修工程,並確保工程如期及按照程序進行。

  • 須負責大樓的日常巡查工作,包括廠房和設施,並於有需要時執行所需工程

  • 執行和監督工程的質量控制機制,包括健康和安全、維修和保養、服務標準、化學品和工具的使用、設備的維修和處理

職位要求:

  • 工作經驗:具最少三年工程維修工作經驗

  • 技能 / 證書:熟識工程部運作及工作範圍,以及有關工具及設備運用

  • 教育程度:中學畢業或以上程度

  • 語言能力:能操良好英語、廣東話及普通話

  • 電腦應用:熟識MS Office ,(熟識各種控制系統如PMS, BMS和AFA系統者優先)

Wine Sommelier 品酒師 (1418BR)

Job description:

  • Serve wines according to five-star best practice

  • Compile the wine list, buy and store the wines, and restock the cellar

  • Taste all purchased wines to ensure their quality

  • Practice wine and food matching according to the characteristics of wines and dishes

  • Coordinate with restaurants and F&B outlets to develop wine lists that match menus and promotions

Competencies and Requirements:

  • Experience: Minimum of 3 years’ wine and beverage experience in a 5-star hotel an advantage

  • Knowledge/Certificates: Excellent product knowledge of international wines and characteristics, and food and wine pairing; Wine and Spirit Education Trust (WSET) certificate or Court of Master Sommelier (CMS) certificate or International Sommelier Guild (ISG) certificate an advantage;

  • Education: Secondary school diploma or above

  • Language Ability: Good English, Cantonese and Mandarin an advantage

  • Computer Skills: Proficient in MS Office

主要職責:

  • 按五星級的最佳方法向賓客提供餐酒服務

  • 匯編酒單,購買和儲存葡萄酒,並再存入酒窖

  • 為了購貨而須親嚐葡萄酒,以確認其品質

  • 根據葡萄酒和菜餚的特點,作出相搭配的嘗試

  • 須與餐廳及各餐飲營業點溝通協調,以便可研發與菜牌及推廣菜餚相配合的酒單

職位要求:

  • 工作經驗:具最少三年於五星級酒店從事餐酒及餐飲的經驗者優先考慮

  • 技能 / 證書:須對各國酒類的特點和應用瞭如指掌;善於把美酒與佳餚相配搭;具WSET/CMS/ISG葡萄酒課程證書者或優先考慮

  • 教育程度:中學畢業或以上程度

  • 語言能力:良好英語、懂廣東話及普通話者優先考慮

  • 電腦應用:熟悉MS Office電腦軟件操作

 

Food & Beverage Server 餐飲服務員 (1151BR)

主要職責:

  • 為賓客提供優質的餐飲服務

  • 以熱誠及有禮的態度接待賓客並端送食物及飲品

  • 無須餐飲經驗(具客戶服務工作經驗者優先考慮)

職位要求:

  • 能操流利廣東話或普通話

  • 須輪班工作

Commis 學廚 (1155BR)

主要職責:

  • 準備食物給廚房各工作站

  • 卸載產品並運送到倉庫,以避免損壞

  • 與其他廚房作出協調,分配及購買貨物清單

  • 保持廚房和爐具的清潔衛生

職位要求:

  • 具中學畢業或等同學歷

  • 須輪班工作,具從事於廚房工作經驗者優先考慮

APPLICATION 申請方式:

To apply or enquiries, please contact us at (853) 8889 1188 during office hours from Monday to Friday between 9:00 am and 6:00 pm or by email: jobs@wynnpalace.com

如有查詢,請於辦公時間星期一至五上午 9 時至下午 6 時致電 (853) 8889 1188 或電郵至 jobs@wynnpalace.com