STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service world-wide. Currently we are looking for below vacancies to join us in Macau.

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Customer Service Specialist

STARLUX Airlines is searching for Customer Service Specialists to join our team in Macau. Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities

Handle passenger reservation, ticketing and customer service related tasks.
Ensure safekeeping, control and proper usage of accountable documents.
Ensure urgent cases are handled timely.
Submit weekly station reports, including Ad-hoc waivers and STPC summaries.
Perform other tasks as assigned by manager.

Qualifications

Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering professional support services.
Communication and interpersonal effectiveness.
Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.
Proficiency in Microsoft Office.
Possess the legal right to work in Macau.

Preferred

Demonstrates skills and knowledge in GDS systems, such as Amadeus.
Has excellent customer service and communication skills, both verbal and written.
Is detail-oriented, organized, resourceful and strives for perfection.
Is self-motivated and capable of motivating others.
Has outstanding negotiation and communication skills.
Takes on challenges and can work under pressure.
Possesses good judgment and is a strong team player.

Education

Bachelor’s degree and above or equivalent experience.

Work Experience

Minimum two years’ experience in the travel industry, focusing on customer service or reservation and ticketing.

Language Requirements

Excellent command of spoken and written Cantonese and English.
Communicates proficiently in Chinese.

Licenses and Certification

None.

Cargo Specialist

STARLUX Airlines is searching for Cargo Specialists to join our Cargo Section in Macau. Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities

Build up and maintain relationship with customers in the local market.
Handle daily cargo sales and reservation.
Be responsible for export/import airline operation.
Coordinate with relevant internal/external parties. (e.g. Head office, Port Authorities, CAA, etc.)
ULD and accessories stock control and management.
Perform related duties as assigned.

Qualifications

Excellent multitasking, communication and coordination skills.
Quick reaction, problem solver and team player.
Can work rotating shifts including nights, holidays, weekends and days off.
Be flexible to work additional hours on short notice when required.
Possess the legal right to work in Macau.

Preferred

Familiar with local market and air cargo sales.
Cargo export/import operation experience.
Proficient in Microsoft Office tools, including Word, Excel and PowerPoint.

Education

Bachelor’s degree and above or equivalent.

Work Experience

Minimum two years’ cargo related experience.

Language Requirements

English: proficient.
Chinese: proficient.
Cantonese: proficient.

Licenses and Certification

Driving license for Category B (Automóveis ligeiros).

Airport Service Agent

STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service world-wide. Currently we are looking for Airport Service Agent to join us in Macau International Airport. Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities

Supervise and monitor on-site situation and performance.
Conduct training/audit programs in line with Company policies.
Handle irregularities and complaints occurring from handling process.
Report non-compliances and suggest corrective methods.
Manage and control operating resources.
Review and analyze station operation costs.
Ensure sufficient and adequate on-site staffing.
Assist with station’s general affairs and administration duties.
Achieve Company goals and collaborate seamlessly with team.
Perform other related duties as assigned.

Qualifications

Have excellent multitasking and communication skills.
Be able to work under stress and keep calm when emergencies and unexpected situations occur.
Be meticulous and attentive to details.
Can react quickly and solve difficult problems.
Be able to work independently and in a team environment.
Can work rotating shifts including nights, holidays, weekends and days off.
Be flexible to work additional hours on short notice when operationally required.
Be able to travel to other work locations or cities as necessary to support operations.
Possess the legal right to work in Macau.

Preferred

Possess airside/landside working knowledge and is familiar with operational systems of Amadeus Altéa Suite: CM, FM, ARD Web and WorldTracer, etc.
Proficient in Microsoft Office software.

Education