澳門中銀招聘

　　澳門中銀以“分行+子行”雙牌照運營的格局，致力為澳門社會和廣大客戶提供優質的金融服務。秉承“根植澳門 · 服務澳門”的經營宗旨，積極踐行本地主流銀行的責任與擔當，發揮澳門中銀的雙平台優勢，助力推動澳門特區經濟適度多元發展，支持大灣區、深合區、一帶一路建設。

基本條件

1. 認同本行 “愛國愛澳、愛行敬業” 企業文化；

2. 學士或以上學歷；

3. 具良好的學習能力、綜合分析能力、組織協調能力、溝通能力、抗壓能力；

4. 具良好的中、英文水平及口語能力，熟悉辦公室軟件操作；

5. 品行端正，樂於助人，儀表端莊；

6. 具與職位要求相對應的工作經驗。

職位空缺：

• 2027年校園招聘（信息科技崗）

• 2027年校園招聘（綜合基礎崗）

• 安保主任 / 經理（安全監控）

• 機房管理專員

• 私人銀行家

• 現金處理員

• 綜合服務專員

• 客戶經理（個人金融）

• 產品經理（數字金融）

• 業務經理（數字金融）

• 商戶收單專員

• 大數據應用工程師

• 程序員

• 電腦操作員

• 前端技術員

• 客戶經理（公司金融）

• 客戶經理助理（公司金融）

• 實習生

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2027年校園招聘（信息科技崗）

職位要求：

• 具計算機或相關專業大學本科及以上學歷，具碩士研究生及以上學歷者，同等條件下優先考慮;

• 認同本行企業文化;

• 具良好的綜合素質，邏輯思維，服務觀念和協作精神，有較強的責任感和良好的學習能力、創新能力;

• 具良好的中、英文水平及溝通能力;

• 具計算機程式設計語言（如：Java，JavaScript，C，C++，PHP等）的應用能力、或具應用系統開發經歷者，同等條件下優先考慮。

工作職責：

• 協助跟進銀行應用系統的需求分析、功能設計、研究，引入市場上成熟的科技產品及系統；

• 參與銀行、外部技術供應商協調，推進銀行應用系統的研發、測試及投產；

• 協助各類應用系統、資料分析平臺的日常維護、故障跟進及性能優化工作；

• 定期跟蹤外部資訊科技的發展趨勢，為銀行業務創新提供意見和技術解決方案；

• 維護網路安全，監控及保障系統安全運作；

• 承辦銀行交辦的其他工作。

2027年校園招聘（綜合基礎崗）

職位要求：

• 大學本科及以上學歷，具經濟金融、財務會計、管理等學位，或具碩士研究生及以上學歷者，同等條件下優先考慮;

• 認同本行企業文化;

• 具良好的綜合素質，邏輯思維，服務觀念和協作精神，有較強的責任感和良好的學習能力、創新能力;

• 具良好的中、英文水平及溝通能力，能流暢使用粵語交流。

工作職責：

• 根據銀行發展戰略目標，於營業網點或業務部門開展工作，協助支持拓展銀行業務及完成各項任務指標；

• 協助對各類業務進行資料收集、整理及撰寫報告等工作；

• 熟悉銀行產品和服務，協助為客戶解決問題、處理客戶投訴等相關工作；

• 遵守銀行相關法規和內部規定，確保工作的合規性；

• 承辦銀行交辦的其他工作。

安保主任 / 經理（安全監控）

職位要求

• 具一年或以上安保相關工作經驗，具備一定的安保知識，對消防設備有較深入的了解；

• 掌握一般辦公室監控軟件知識及應用操作能力；

• 具較高的紀律性、警覺性、團隊合作精神；

• 能接受24小時輪班工作；

• 須通過銀行制定的體能測試；

• 持有由澳門特區政府發出的有效輕型或重型車輛駕駛執照；

• 具24小時監控中心執行工作及巡查工作者優先考慮。

工作職責

• 負責執行及完成各項銀行安保及消防安全巡查工作；

• 負責執行及完成各項銀行電子監控工作，跟進銀行安保設備的管理、維護及保養；

• 負責協助處理各項銀行安保工作，制定和落實安保及消防安全管理制度和計劃；

• 負責報告可疑情況及緊急狀況聯絡；

• 需實施輪班工作制度，確保銀行資產安全；

• 協助處理內部工作及一般文書處理工作。

• 承辦上級交辦的其他工作事項。

機房管理專員

職位要求

• 具機電、機械、電機工程、資訊科技等相關專業學士或以上學歷；

• 具機房運維相關工作經驗，有科技公司機房專職管理經驗者優先考慮；

• 熟悉機房各類軟硬件設備、網絡架構及運維原理，掌握基礎網絡故障排查、設備調試技能，了解數據備份、機房安全管理規範，能獨立處理各類機房常見故障；

• 具 ATD、CDCP、Chartered Engineer、MVA 認證者優先考慮。

工作職責

• 定時對機房服務器、交換機、路由器、存儲設備、UPS電源、精密空調等軟硬件設備進行健康檢查，熟悉動環監控系統管理，保障機房24小時穩定運行；

• 負責機房所有設備的台賬整理、登記歸檔，統籌設備安裝、調試、升級、遷移及報廢工作。定期對設備進行除塵、保養、性能檢測，優化設備運行狀態，保障軟硬件設備穩定運轉；

• 嚴格執行機房門禁、出入登記制度。管控機房消防、防雷、防靜電設施，定期檢查消防設備有效性，保持機房環境達標，規避火災、潮濕、靜電等安全隱患；

• 針對機房設備故障、網絡癱瘓、電力異常等突發問題，敏捷反應，排查修復，並記錄故障原因、處理流程及解决方案，建立故障案例庫，優化應急處置流程，降低故障對業務的影響；

• 負責機房相關信息的傳達、風險及行動計劃，推動跨單位協作；

• 承辦上級交辦的其他工作。

私人銀行家

職位要求

• 具三年或以上金融相關工作經驗；

• 熟悉銀行金融理財產品，掌握投資市場動向及客戶投資需求，能為客戶提供專業和個性化的資產配置方案；

• 具良好的市場開拓能力；

• 具私人銀行工作經驗者優先考慮；

• 持有CFA、CFP等相關專業資格者優先考慮。

工作職責

• 負責私人銀行客戶全方位綜合營銷服務工作，與營業網點客戶經理共同維護、完善私人銀行業務；

• 負責為私人銀行客戶提供客製化、多元化投資組合和資產配置方案，定期回顧客戶投資情況，持續跟進和評估客戶的資產配置方案及投資建議；

• 負責與境內外分行聯動，跟進私人銀行客戶的跨境金融需求；

• 負責籌辦私人銀行客戶相關營銷活動；

• 承辦上級交辦的其他工作事項。

現金處理員

職位要求

• 具較強的風險意識、抗壓能力，能適應高強度作業環境及重複性工作；

• 具良好的體格，能搬運重物(約25KG)；

• 良好的中英文口語和書面表達能力，懂辦公室軟件基礎操作；

• 具良好的服務意識及團隊協作精神；

• 具有銀行業／現金處理相關工作經驗者優先考慮。

工作職責

• 負責現金類實物的清點、分類、包裝、搬運等規範化流程操作；

• 嚴格遵守銀行內部操作流程及風險控制標準，準確處理現金類實物；

• 協助現金類業務相關的文件整理、數據錄入及檔案管理工作；

• 承辦上級交辦的其他工作事項。

綜合服務專員

職位要求：

• 具相關工作經驗；

• 具良好的學習能力、綜合分析能力、溝通表達能力及客戶服務意識；

• 具良好中、英文書寫及口語能力。

工作職責：

• 負責為營業網點客戶提供現金、非現金的櫃檯服務（包括人工櫃檯及智能櫃檯）；

• 協助進行產品營銷推介及支援工作；

• 協助處理營業網點合規反洗錢相關工作；

• 承辦上級交辦的其他工作事項。

客戶經理 （個人金融）

職位要求：

• 具兩年及以上金融機構相關工作經驗，熟悉本地銀行個人金融產品及服務；

• 具良好的客戶營銷拓展能力、優質服務及客戶服務意識；

• 具良好中、英文書寫及口語能力；

• 具理財、保險、反洗錢等相關專業資格優先考慮。

工作職責：

• 為客戶提供綜合性金融服務，開展金融產品營銷工作，包括但不限於財富管理、消費信貸、中小企服務等；

• 定期反饋客戶金融產品的市場動態，了解客戶需求，根據客戶需求推薦合適的產品及服務；

• 根據銀行反洗錢相關要求，落實內控合規檢查及風險防範等工作；

• 承辦上級交辦的其他工作事項。

產品經理（數字金融）

職位要求：

• 具一年及以上產品研發、業務分析、營銷推廣等相關工作經驗，具金融機構、科技等行業相關工作經驗者優先考慮；

• 熟悉產品開發全流程，具數字金融產品開發、管理等工作經驗者優先考慮；

• 具良好的學習能力、綜合分析能力、組織協調能力、溝通表達能力、數據分析能力。

工作職責：

• 負責銀行數字金融產品研發、測試、投產、維護等生命週期管理工作；

• 負責對產品數據及客戶體驗進行分析及優化，定時評估產品效益，提升客戶體驗及客戶粘度；

• 制訂數字金融相關產品的推廣策略、規章制度、流程、規範與指引等，加強產品管理；

• 承辦上級交辦的其他工作事項。

業務經理（數字金融）

職位要求：

• 具一年及以上金融機構相關工作經驗；

• 具銀行網絡渠道(如手機銀行、網上銀行等)日常營運和互聯網營銷相關工作經驗；

• 具銀行網絡渠道、信用卡、收單業務的風險管理相關工作經驗者優先考慮；

• 具良好的學習能力、綜合分析能力、組織協調能力、溝通表達能力。

工作職責：

• 根據銀行整體發展戰略、客戶需求與市場形勢，參與制定數字金融業務短、中期的發展策略、營銷策略；

• 負責數字金融業務發展及落地執行工作，跟進數字金融產品的營銷推廣及宣傳工作，與供應商等合作機構進行溝通協調；

• 協助管理客戶資源，收集用戶需求、市場競爭動態等信息，為產品優化提供依據；

• 參與數字金融相關產品的操作規程、管理辦法、培訓材料等撰寫工作；

• 承辦上級交辦的其他工作事項。

商戶收單專員

職位要求：

• 具商戶收單相關工作經驗，了解收單業務規則、支付場景及商戶服務習慣；

• 熟悉收單系統、POS機等業務操作，具系統問題分析、排查與解决能力，能獨立處理系統故障與業務異常等問題；

• 具良好的學習能力、組織協調能力、溝通表達能力及客戶服務意識。

工作職責：

• 負責跟進商戶收單業務全流程管理工作，包括商戶日常維護、POS機故障處理、客戶滿意度維護等；

• 負責收單系統操作，跟進商戶信息管理、交易查詢、終端調試、異常工單處理等；

• 跟進收單系統的問題分析及提供解決方案；

• 負責與營業網點、商戶及合作方的溝通協調、服務解釋與業務宣導工作；

• 承辦上級交辦的其他工作事項。

大數據應用工程師

職位要求：

• 具資訊科技相關專業學士或以上學歷；

• 具兩年及以上系統後端開發相關工作經驗，具物件導向的開發設計思維，熟悉C++、Java等編寫語言，具有豐富的系統開發經驗；

• 熟悉數據庫的設計與開發，如SQL等數據庫語言；

• 精通機器學習和人工智能相關演算法，熟悉自然語言處理、機器學習框架（如 Tensorflow、Caffe、Paddle等），並具Python、C++等進行模型訓練與推理實踐經驗；

• 具良好的抗壓能力、溝通協作能力、問題解決能力；

• 具銀行業務場景模型生命週期管理經驗者優先考慮。

工作職責：

• 負責大數據應用系統相關項目的可行性分析、架構設計和落地實施；

• 負責系統相關項目的需求分析、功能設計、框架搭建、程序開發、技術測試，並完成相關技術文檔編寫；

• 負責系統後端問題分析排查，信息安全控制、代碼性能調優，生產運維支持；

• 負責生產環境中應用系統、數據庫等相關系統問題的排查和分析、性能調整；

• 負責應用系統相關前瞻性專題研究，包括不限於大數據、人工智能等重大項目的業務價值孵化研究。

程序員

職位要求：

• 具資訊科技相關專業學士或以上學歷；

• 具良好的代碼書寫、注釋和單元測試能力；

• 具良好的書寫能力，能獨立編寫系統項目相關的技術方案、功能說明書等；

• 掌握各項編程開發語言（如C、C++、JAVA等編程語言）、數據庫（如Oracle、SQL、MySQL等）及互聯網應用技術；

• 具良好的學習能力、綜合分析能力、組織協調能力、溝通表達能力；

• 具金融機構業務系統、管理系統、渠道類系統、自助設備或大數據工具等開發經驗者優先考慮。

工作職責：

• 負責銀行應用系統的需求分析、功能設計，研究並引入市場上成熟的數據分析模型和產品系統；

• 負責項目管理工作，與外部技術供應商溝通協調，推進銀行應用系統的研發、測試及投產；

• 負責各類應用系統、數據分析平台的日常維護、故障跟進及性能優化等工作；

• 負責制定各類應用系統的技術標準和内部培訓計劃；

• 定期跟蹤外部資訊科技及市場發展趨勢，為銀行業務創新提供意見；

• 承辦上級交辦的其他工作事項。

電腦操作員

職位要求：

• 具相關工作經驗；

• 熟練操作Windows和Linux等操作系統；

• 熟悉運用各項辦公室應用軟件及操作；

• 具Windows及Linux脚本編寫能力，了解Kubernetes和Docker等相關技術者優先考慮；

• 具銀行系統操作經驗者優先考慮。

工作職責：

• 負責實時監控和記錄銀行設備和系統的運行狀况及故障，及時處理；

• 按照預定計劃和應用需求，定時執行特定操作任務；

• 需實施24小時輪班工作制度，確保系統及設備保持持續有效監控；

• 承辦上級交辦的其他工作事項。

前端技術員

職位要求：

• 熟練Windows操作系統及VM、SCCM等集中管控系統；

• 具良好的組織協調能力、溝通表達能力，能獨立完成工作，具解決問題能力；

• 具前端網絡工作經驗者優先考慮；

• 具前端網絡相關專業證書者優先考慮。

工作職責：

• 負責銀行終端、周邊設備等軟硬件選購、部署安裝、測試、投產、維護等工作；

• 負責各類終端的鏡像管理，為周邊設備提供定期、及時的檢查與保養維護；

• 負責前端及相關設備的日常操作和管理；

• 負責銀行前端域用戶碼日常管理和營運工作；

• 承辦上級交辦的其他工作事項。

客戶經理（公司金融）

職位要求：

• 具三年或以上公司金融相關工作經驗，能獨立管理大型企業客戶（本地及跨境），熟悉大公司授信業務流程，了解跨境、貿易融資等產品知識；

• 具較強的數據分析、市場分析、風險計量監控能力，授信客戶行業分析、股東結構分析、財務狀況分析、還款現金流測算等能力；

• 熟悉內地業務、政策、法規，對澳門經濟、銀行業務發展方向有一定認識；

• 具國際大型銀行 / 投資銀行 / 投資機構等工作經驗者優先考慮；

• 持有FRM、CFA、CPA等相關專業資格者優先考慮。

工作職責：

• 負責為企業客戶（本地及跨境）設計合適的綜合金融服務或產品方案，和提供全面性金融服務；

• 負責對公司客戶財務數據及經營情況、市場環境等進行分析，並撰寫相關的財務分析、行業分析報告；

• 負責管理公司授信客戶，分析授信客戶的行業、股權結構、財務狀况、還款現金流測算等；

• 負責金融產品 (包括但不限於存、貸、結算、衍生品、債務資本市場等產品範疇)的營銷工作；

• 承辦上級交辦的其他工作事項。

客戶經理助理（公司金融）

職位要求：

• 認同本行“愛國愛澳、愛行敬業”企業文化；

• 學士或以上學歷，具公司金融相關工作經驗者優先考慮；

• 具良好的學習能力、綜合分析能力、組織協調能力、溝通能力、抗壓能力；

• 具良好中、英文書寫及口語能力，熟悉辦公室軟件操作；

• 品行端正，樂於助人，儀表端莊。

工作職責：

• 協助客戶經理辦理各類公司金融相關業務；

• 負責營銷支援類工作，協助客戶經理進行產品推介及完善資料整理等工作；

• 向客戶反饋產品相關市場動態，了解客戶潛在的金融需求，同時協助將市場及客戶的建議適時反饋給產品及業務部門；

• 整理及分析各類業務資料及文檔；

• 承辦上級交辦的其他工作事項。

實習生

職位要求：

• 持有效澳門居民身份證；

• 認同本行“愛國愛澳、愛行敬業”企業文化；

• 具高中畢業或以上學歷，為大專院校在讀或畢業學生；

• 熟悉中、英文輸入法及電腦操作；

• 品行端正，樂於助人，儀表端莊。

工作職責：

• 主要負責在各營業網點或部門提供支援性工作，如客戶服務、文書處理、數據整理、檔案歸納、電話外呼等。

申請方式

點擊以下連結 https://career.bocmacau.com 在線申請。

LUSO INTERNATIONAL BANKING LTD. 澳門國際銀行招聘

1974年，澳門國際銀行在澳門註冊成立，總行位於澳門蘇亞利斯博士大馬路47號。

1985年，股東將澳門國際銀行以整體資產注入參與成立了中國第一家中外合資銀行——廈門國際銀行；2015年，澳門國際銀行完成增資擴股，引入本澳股東等41家，資本實力進一步增強。澳門國際銀行成立50多年來，先後榮獲澳門特區政府頒授的“工商功績勳章”、“銀蓮花榮譽勳章”。澳門國際銀行現有14家分行網點遍及全澳，服務超過1/4的澳門居民；在粵港澳大灣區及長三角區域重點城市共設有6家內地分支機構，持續促進內地與澳門的交流合作；積極回應澳門“1+4”經濟適度多元發展策略，打造“財富管理特色銀行”和“債券市場先進銀行”，助力澳門現代金融發展。

未來，澳門國際銀行將繼續發揮“一國兩制”優勢，堅定“根植澳門、融入國家、橋樑紐帶”三個戰略，推動“華僑金融、跨境金融、產業金融、數智金融”四個金融轉型發展，不斷為客戶提供更加專業優質的金融服務。

因應業務發展的需要，本行現誠聘下列職位：

企業客戶部門 - 客戶經理

崗位要求：

• 本科畢業或以上，主修金融、經濟或會計等相關專業﹔

• 具1年或以上相關工作經驗優先﹔

• 對市場行銷工作具有較強的興趣﹔

• 性格積極主動、良好人際關係及溝通技巧﹔

• 抗壓性較強。

分行 - 客戶經理

崗位要求：

• 本科畢業或以上，主修金融、經濟或會計等相關專業﹔

• 具1年或以上相關工作經驗優先﹔

• 對市場行銷工作具有較強的興趣﹔

• 性格積極主動、良好人際關係及溝通技巧﹔

• 抗壓性較強。

分行 - 櫃員

崗位要求：

• 本科畢業或以上，主修金融、經濟或會計等相關專業﹔

• 對客服、市場行銷工作具有興趣﹔

• 性格積極主動、良好人際關係及溝通技巧。

金融市場部 - 金市分析人員

崗位要求：

• 碩士學歷或以上 (博士優先)，主修金融、經濟、統計、財務等相關專業﹔

• 具有3年或以上金融市場分析相關工作經驗﹔

• 瞭解資金市場營運及全球經濟狀況﹔

• 具有較強金融市場風險評估能力及文字功底﹔

• 性格外向、主動，良好人際關係及溝通技巧﹔

• 抗壓性較好，及良好執行能力。

信用卡部 - 系統支援人員

崗位要求：

• 本科畢業及以上，軟件工程相關專業﹔

• 具1年系統工作經驗﹔

• 具良好中、英文水平﹔

• 具良好學習、團體合作和溝通協調能力﹔

• 工作態度認真負責，具有較強的團隊意識，勤奮好學，邏輯思維能力強﹔

• 具備項目推動與落地、問題分析及解難能力。

資訊科技部 - 程序開發人員 (JAVA分散式)

崗位要求：

• 本科畢業及以上，軟件工程相關專業﹔

• 具1年以上相關工作經驗優先﹔

• 熟練使用SQL，熟悉關係型數據庫產品如Oracle、MySQL等，熟悉NoSQL資料庫如Redis、MongoDB等﹔

• 熟悉Nginx、Zookeeper等開源軟體的工作原理並具備實踐經驗﹔

• 熟悉消息中介軟體的工作原理並具備實踐經驗，例如ActiveMQ、RabbitMQ、RocketMQ、Kafka等﹔

• 具備以下一項或多項經驗者優先考慮-

  （1）熟悉分散式框架、消息和緩存等技術﹔

  （2）具有微服務、分散式系統設計經驗﹔

  （3）熟悉容器技術，例如Docker、Kubernetes﹔

  （4）具有銀行電子管道、協力廠商支付、開放銀行、借記卡或信用卡、供應鏈金融、互聯網核心等相關系統的建設經驗。

• 工作態度認真負責，具有較強的團隊意識，勤奮好學，邏輯思維能力強。

授信審批部 - 評審人員

崗位要求：

• 本科畢業或以上，主修會計、財務、金融或經濟相關專業﹔

• 具有較強的行業調研、分析、風險評估及報告撰寫能力﹔

• 具2年或以上銀行前線業務崗位工作經驗優先考慮﹔

• 性格外向、主動，良好的人際關係及溝通技巧﹔

• 具相關崗位實習經驗優先。

申請方式：

應徵者請準備︰本行職位申請表、個人履歷、身份證明文件、學歷、

成績單、工作證明、專業資格證書等資料，可選擇以下方式提交︰

1. 電郵至本部郵箱︰hrdept@lusobank.com.mo

2. 登入以下招聘連結︰https://recruit.lusobank.com.mo

3. 掃瞄以下招聘二維碼︰

(所收集的個人資料僅作本行招聘用途。

如經電子郵件提交，申請人需清楚了解網絡傳遞資料存在的風險。)

收集個人資料聲明：

本行收集的應徵者資料將予保密，只用作評估應徵者是否適合擔任所申請的職位，以及在應徵者獲聘用時，用作計算初步的薪酬及福利。應徵者如不提供申請表的資料，可能會影響申請的處理效率及結果。如應徵者30日內沒有接到本行通知，則可認為本次應徵沒有成功。本行會保留暫未合適者的個人資料一年以作日後招聘之用。應徵者可以書面方式向本行提出申請，查閱及修改應徵資料內容。

黎氏建築工程有限公司澳門招聘

For over 40 years, Lai Si Construction & Engineering Co., Ltd has grown with Macau, sketching a stunning cityscape brimmed with both traditional heritage and modern landmarks.

Founded in 1980 in Macau as a Qualified Contractor, Lai Si has been specializing in civil construction, retail fit-out, interior design and renovation projects of all scales. The ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 certification for quality management system and other certifications in environmental management system and occupational health and safety management system, and as a “preferred fit-out contractor” of all the hotels, casinos and government sectors, all distinguish us from the rest and amongst our 100-plus valued customers in Macau. Lai Si is the first Macau-based company to be listed on The Stock Exchange of Hong Kong Limited.

Know more about us：www.lai-si.com

項目助理

職責：

• 協助項目經理跟進及處理地盤事務；

• 協助準備及整理各類項目文件，確保資訊的準確性和完整性；

• 協助處理報表、材料報批、報價等相關工作；

• 協調與客戶、建築師、項目顧問及分判商的溝通；

• 協助項目進度監控及質量管理；

• 處理項目經理交辦的其他事項。

要求：

• 學歷專業：大專或以上學歷，建築、工程、項目管理或相關專業優先；

• 工作經驗：具備建築或裝修相關工作經驗者優先考慮；

• 熟悉AutoCAD、MS Project、MS Office等軟件操作；

• 中英文程度良好。

項目協調員

職責：

• 負責地盤／施工現場的日常協調工作，跟進工程進度、質量及安全；

• 負責所有工程文件、圖紙、圖片以及其他相關資料的文書處理和備份；

• 監控材料物流以配合工程進度，安排適當存儲；跟進訂貨、生產、送料進度，定期更新進展並向項目經理匯報；

• 協助項目經理制定及監控項目計劃，處理有關施工、監督、驗收等事宜；

• 與客戶和項目團隊達成一致的目標；

• 執行由上級分配的其他相關工作。

要求：

• 學歷專業：具土木工程、建築管理、工料測量或相關學科學位；

• 工作經驗：具2年以上室內精裝工程工作經驗優先考慮；

• 熟悉AutoCAD、MS Project、MS Office等軟件操作；

• 中英文程度良好；

• 具良好的人際關係和溝通技巧，能夠和各階層人員溝通交流。

項目經理

職責：

• 統籌及管理項目的整體執行，確保符合範圍、時間、品質及預算要求；

• 與客戶及項目團隊緊密合作，確保項目目標清晰並按時達成；

• 制定及監控施工進度計劃，確保各階段關鍵節點準時交付；

• 編寫每週會議記錄及進度報告，統籌設計及地盤監控工作；

• 定期向管理層匯報項目狀況，主動預警可能影響進度或客戶關係的風險；

• 負責所有項目文件的整理及存檔，向顧問／業主提交各類報告；

• 主導新項目的標書準備工作，參與投標策略制定，協助公司拓展業務。

要求：

• 學歷專業：建築相關專業，本科或以上學歷；

• 工作經驗：具10年或以上高端精裝修項目管理相關工作經驗；

• 必須具備酒店或國際名店品牌室內裝修的實際項目經驗；

• 熟練操作 MS Project、Word、Excel；具基本 AutoCAD 知識；

• 中英文書寫及會話能力優秀。

機電工程師

職責：

• 負責建築及裝修項目的機電（MEP）系統設計、審核與整合，包括電力、照明、空調、給排水、消防等系統；

• 監督機電設備的安裝、調試及施工進度，確保符合設計圖紙、技術規範、安全與品質標準；

• 水電、空調及其他工程之工作圖繪製，熟練操作CAD，繪製技術說明圖，供裝配、操作、保養及修理之用；

• 與施工團隊緊密溝通，共同確定施工計畫、解決技術問題及釐清施工工序；

• 協助處理工程變更設計，確保變更內容能準確反映於圖紙及施工文件中；

• 與承建商、分判商、業主及政府部門保持順暢溝通與協作，確保項目順利推進。

要求：

• 學歷專業：機電工程相關專業，本科或以上學歷；

• 工作經驗：具3年或以上建築機電相關工作經驗；

• 熟練使用 AutoCAD、MS Office 辦公軟件；

• 中英文程度良好。

Quantity Surveyor

Roles and Responsibilities:

• Review tender documents, identify, analysis potential risks and develop responses and generating internal tender analysis reports

• Prepare and consolidate cost data for tenders

• Liaise with project manager in preparing technical submissions as stipulated in tender documents

• Prepare tender and contract documents for subcontractors and suppliers

• Submit regular project budget reports-

• Valuing completed work, managing cost control, and oversee payments and project cashflow

• Prepare and provide advice on contractual claims and disputes

Requirements:

• Degree holder in Quantity Surveying, Building Construction or equivalent

• Minimum 5 years relevant working experience

• With proven experience in tendering for large-scale casino projects in Macau.

• Good communication skill of Cantonese, Mandarin and English

• Knowledge and awareness of Macau Standard Form of Building Contract Submit regular project budget reports-

• Proficient in MS Office, Chinese and English Word Processing and MS Project applications

Apply Now :

Please send your resume indicating date available and expected salary to：recruitment.lscm@gmail.com

振耀建築有限公司澳門招聘

振耀建築有限公司成立於 1989 年，為澳門一家綜合性建築公司，公司主要業 務範圍有土木建築、鋼結構制作及安裝、鋼結構防火、樓宇修繕及建築裝修、靜壓 樁工程等。本公司有著一批具有豐富實踐經驗的管理和技術人員，特別是在工程結 構設計、施工管理等方面有較強組合能力，從而使公司的承建能力奠定了堅實的基礎。

本公司近年完成的主要工程項目有:澳門亞太航空直升機停機坪連維修庫建造 工程、澳門電力公司數個變電站建造工程(包括輕軌車廠，海洋花園，港珠澳大橋 澳門口岸，離島醫療綜合體主變電站)、澳門終審法院臨時辦公樓大樓、澳門巴黎 人埃菲爾鐵塔鋼結構安裝工程、澳門金沙城中心蘋果店鋼結構製作及安裝等。在過 往的工程經驗中，本公司在工程質量監控及工程管理等各方面都能得到委託人的肯 定和認同，我們為之感到榮幸，亦衷心感謝各委託人的支持和肯定。

隨著本澳建築行業的逐步規範化，本公司不斷與時並進，深化公司內部管理、 引入專業的施工設備、擴大專業的施工隊伍、全面落實及推行 ISO 管理體系。未來 我們將恪守「要求嚴謹、施工認真、服務專業」的經營方針為各界客戶提供更優質 的工程服務。

公司網站：https://www.genyield.com.mo

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工程商務助理 - 急聘！

職責內容

• 協助完成投標流程：整理招標文件、製作標書、標書校對、歸檔存檔。

• 協助合約及商務文書處理：工程合約、分判合約、工程信函、報價單整理。

• 處理各類工程商務來往電郵，完成上級交辦其他商務及文書支援工作。

資格/技能

• 持有經濟學、會計或工商管理等相關專業學位; 歡迎應屆大學畢業生

• 具備投標、合約、糧單、分判對賬等工程商務基礎能力；

• 數字敏感度高，文書校對及檔案管理能力良好；

• 熟練AutoCAD, MS Office 辦公軟件

• 良好中英文書寫及會話能力

• 工作態度認真，能夠承受工作壓力，具備良好溝通協調能力

助理土木工程師 - 急聘！

職責內容

• 協助監督工程質量，材料，圖則，方案等工程文件的報批

• 跟進工程項目進度，統計每期完成工程量

• 現場施工及分包工作協調，給予前線工人技術支援，編製和提供施工深化大樣圖

• 協助項目管理團隊所有日常工地管理事務；協助落實地盤安全管理。

技能要求

• 需持有土木工程學士或以上學歷;

• 良好中，英文書寫及會話能力

• 熟悉 MS OFFICE、AUTOCAD、PROJECT等工程相關軟件

• 良好的工作態度，能吃苦耐勞，具備一定的溝通協調能力

• 有志投身建築工程行業，誠邀應屆畢業生應徵

地盤管工 - 急聘！

職責內容

• 熟悉施工圖紙，材料規範，工具設備使用等

• 負責每日地盤施工運作、各項施工協調工作及推動各項施工步驟

• 能獨立處理及解決現場問題，推動及實行地盤安全管理及文明施工要求

技能要求

• 十年或以上地盤施工管理經驗, 有大型公共工程項目經驗優先

• 良好的溝通和組織協調能力，能獨立解決問題

工料測量師

職責內容

• 負責項目中分包和材料供應商等價格分析、增減和糧單的核算。

• 提供工程計量、採購、草擬分包合同及工程完工結算等

• 負責項目實施成本的監督，分判合同管理, 工程帳目及糧款申請;

• 參與投標工作，包括材料及分判詢價，造價分析等商務工作;

資格/技能

• 持工料測量, 土木工程或工程造價相關學位;

• 具備3年或以上大型項目工料測量工作經驗

• 熟練AutoCAD, MS Office 辦公軟件

• 良好中英文書寫及會話能力

• 良好的工作態度，能吃苦耐勞，具備一定的溝通協調能力

助理工料測量師

職責內容

• 負責項目中分包和材料供應商等價格分析、增減和糧單的核算。

• 提供工程計量、採購及工程完工結算等

• 負責項目實施成本的監督，工程帳目及糧款申請;

• 參與投標工作，包括材料及分判詢價，造價分析等商務工作;

資格/技能

• 持有工料測量、土木工程或建築學相關學位; 歡迎應屆大學畢業生

• 具備基本的工程測量知識和數學計算能力。

• 具有建築項目經驗優先慮；

• 熟練AutoCAD, MS Office 辦公軟或其他工程造價軟件能力

• 良好中英文書寫及會話能力

• 良好的工作態度，能吃苦耐勞，具備一定的溝通協調能力

土木工程師

職責內容

• 負責組織施工，施工進度監督及管理;

• 協調分判，以編制工程總計劃、短期工作計劃及方案，施工文件及施工圖則;

• 監督工程進度、準備進度報告及文件遞交計劃等;

• 協調、識別和解決設計和施工中的問題，以別不同分判間介面的協調;

• 負責組識各工序的驗收和竣工資料; 撰寫報告;

• 協助提供後加工程數量、進度工程量的核算以完成工程商務管理，

• 協助項目經理完成工程管理的工作；協助落實地盤安全管理。

技能要求

• 需持有土木工程學士或以上學歷;

• 澳門土地工務局註冊之土木工程師

• 五年或以上大型建築項目施工工作經驗; 八年或以上工作經驗可應徵高級土木工程師職位

• 良好中，英文書寫及會話能力

• 熟悉 MS OFFICE、AUTOCAD、PROJECT等工程相關軟件

• 良好的工作態度，能吃苦耐勞，具備一定的溝通協調能力

項目經理 / 助理項目經理

職責內容

• 負責管理工程項目總體的質量、進度、成本和安全;

• 管理工程文件的編制和報審工作包括施工方案、材料報批和施工問題的提出等;

• 統籌和監督整體項目進度、確保供應商及分包進度符合項目要求。

• 管理項目上公司設備、人力資源及分包等的工作，確保項目完成符合預算要求；協調工程項目商務的工作，包括商議工程分包報價、審核供應商及分判的進度及工程款和對業主請款、後加報價文件等; 

• 識別施工期間的技術問題、指導和解決相關問題、提供防範措施及新建造技術優化施工程序。

• 監督地盤施工安全和環境符合法例法規。

• 向公司管理層定期匯報項目情況，與公司與業主、監理、設計單位舉行定期會議；

技能要求 

• 土木或建築工程相關大學本科或以上學歷

• 10年或以上建築工程相關經驗，具備總承建項目施工管理和監督經驗者優先考慮，較少者將安排面試高級或項目工程師職位

• 良好中，英文書寫及會話能力

• 具備AutoCAD、MS offices、MS project等工程管理軟件能力

安全主任/督導員

職責內容

• 負責管理地盤一切安全工作 ( 包括地盤巡查、報告、協助及執行安全工作及文件處理, 工地工作人員的安全培訓)

• 執行所有<<建築業職業安全健康法>>內所規定之安全管理人員之工作義務。

• 負責執行<<安全項目投入計劃>>要求的工作。

資格/技能

• 五年或以上建築地盤安全管理工作經驗 (需呈交工作證明)

• 具備職業安全及健康文憑學歷，持有勞工事務局「安全督導員」證書或同等專業證書;

• 需持有有效由勞工事務局發出 <<建築業安全主任/安全督導員准照>>

環境工程師 (建造)

月薪：符合要求者月薪可達 5 萬

職責內容：

• 進行環境監測和數據分析，評估污染源及其影響；

• 編寫技術報告和環境影響評估報告，並向相關部門提交；

• 協調和監督施工現場的環保措施，確保項目進度和質量；

• 規劃設計環境工程設備的施工、設備安裝及後續保養和現場勘驗；

• 根據流程圖、設備佈置圖、機械和管線施工圖執行監造工作。

資格/技能：

• 持環境工程或相關專業專科或以上學歷;

• 澳門土地工務局登記之環境工程師；

• 具備三年或以上大型工程項目的環境管理，監察及審核經驗；

• 熟練AutoCAD, MS Office 辦公軟件；

• 良好的工作態度，能吃苦耐勞，具備良好的溝通協調能力。

公司福利：年終雙糧、有薪年假、醫療保險等福利

申請方式：

有意者請將個人履歷、近照、要求待遇電郵至：administration@genyield.com

Emperor Cinemas 英皇戲院澳門招聘

關於英皇院線

英皇集團積極發展戲院業務，首間香港英皇戲院於2017年進駐中環，現已分佈全港包括屯門、尖沙咀、荃灣、將軍澳、銅鑼灣、大圍及黃竹坑等。

為戲院注入精彩個性 為觀眾帶來無限精彩

英皇戲院 (澳門葡京人) 將引入澳門首家 IMAX 影院、MX4D 全感觀影院及 the CORONET 貴賓影院，以優越的禮賓服務，專業的影音設備及精緻的美酒佳餚，提供更優越的觀影享受。

英皇戲院積極推全電子化服務，365 日豁免網上訂票手續費，以電子戲票便捷入場，立即身驗﹗www.emperorcinemas.com

About Emperor Cinemas

The burgeoning theatrical exhibition business of Emperor Group began in 2017 when the first Emperor Cinemas in Hong Kong opened its doors at the iconic Entertainment Building, Central, with a network of cinemas spanning across Tuen Mun, Tsim Sha Tsui, Tsuen Wan, Tseung Kwan O, Causeway Bay, The Wai to its latest addition in Wong Chuk Hang.

Innovating the cinema experience to excite and bringing moviegoers to an entertainment utopia.

Emperor Cinemas (Lisboeta Macau) will introduce the first IMAX Theatre, MX4D Theatre and the CORONET IN Macau, offering the audience a first-class luxurious viewing experience elevated with carefully crafted gourmet delights and an intimate setting.

Enjoy the digitalized cinemagoing experience with 365 days online ticketing service fee waiver and e-ticket admission convenience at Emperor Cinemas now! www.empeorocinemas.com

全職/兼職戲院服務大使

工作地點：氹仔

職責：

• 參與戲院各項前線操作安排

  負責戲院日常運作，包括售票、驗票、餐飲服務，包括食品製作、飲品調配及銷售

  維持戲院及餐飲區整潔、安全，確保營運順利

  處理主管指派的相關工作

要求：

• 良好英語及廣東話溝通能力

• 熱愛客戶服務，願意學習

• 可配合輪班工作，並需於假期工作

• 歡迎畢業生及無經驗人士加入

• 具經驗者可考慮為高級戲院服務大使

全職/兼職餐飲服務大使

工作地點：氹仔

職責：

• 主動提供親切及高質素的顧客服務

• 負責餐飲服務，包括食品製作、飲品調配及銷售

• 協助盤點及處理每日的收銀結賬

• 保持廚房整潔安全，以確保日常運作順暢

要求：

• 良好英語及廣東話溝通能力

• 對食物及廚房的安全衛生具有知識

• 可配合輪班工作，並需於假期工作

• 歡迎畢業生及無經驗人士加入

• 具經驗者可考慮為高級餐飲服務大使或餐飲服務主任

全職放映員

工作地點：氹仔

職責：

• 執行戲院各項放映操作

• 監察及確保戲院燈光、音響及相關設備運作正常

• 進行放映設備的日常清潔、檢查及基本保養

• 處理主管指派的相關工作

要求：

• 對放映工作及操作影音設備具濃厚興趣

• 守時、具責任感及能獨立處理工作

• 可配合輪班工作，並需於假期工作

• 歡迎畢業生加入

• 具經驗者可被考慮為高級放映員

Theatre Manager / Assistant Theatre Manager / Supervisor

Responsibilities:

• Manage and participate in daily theatre operations (include F&B)

• Formulate, implement and review operating procedures and service standards

• Handle manpower planning, recruitment, staff training and performance management

• Handle customer enquiries and complaints professionally and provide effective solutions

• Monitor stock levels, cost control and overall operational efficiency

• Follow up on repair and maintenance to ensure facilities and equipment remain in good condition

Requirements:

• Good command of both written and spoken English and Chinese

• Minimum 3 years of frontline supervisory or relevant operational experience

• Customer-oriented, self-motivated, energetic and presentable, with strong leadership and communication skills

• Shift duty is required, including weekends and public holidays

• Candidates with less experience will be considered for the position of Assistant Theatre Manager / Theatre Supervisor

福利：

我們會為員工提供優厚薪酬及福利，包括完善醫療保險、有薪假期、良好工作環境和晉升機會等

APPLICATION 申請方式：

如有查詢請 WhatsApp：(+852) 5697 0099 連結：http://wa.me/85256970099

或電郵至：recruitment@emperorgroup.com

＊英皇集團為一間著重平等機會機構，並歡迎任何合資格人士申請集團或其附屬/聯營公司招聘之職位。申請人於職位申請表所提供的個人資料只作為招聘用途

WYNN MACAU 永利澳門招聘

【永利暑期工作機會｜把握暑假・開拓視野・成就未來】

想善用暑假時間，累積寶貴工作經驗？

永利全新推出暑期工作機會！ 讓您親身體驗國際級綜合度假村的營運模式，深入了解五星級服務文化，在真實職場環境中學習與成長，開拓視野，為未來發展建立優勢。

名額有限，請即申請！

#永利招聘 #永利暑期工作 #WynnCareers

傢俬物流主任 Supervisor - Furniture & Logistics (ID: 4349BR)

主要職責

• 協助監督及統籌物流、搬遷、翻新、裝修、維修及保養工作，涵蓋布料、地毯、窗簾、椅子、桌子及其他一般性家具及設備（FF&E），適用於澳門永利及/或永利皇宮。

職位介紹

• 監督項目進度，確保在預算範圍內按時完成，同時有效管理多個項目及工作優先次序。

• 統籌物流安排、安裝、維修、翻新及家具與 FF&E 相關的保養工作。

• 維護及管理項目文件，包括圖則、操作手冊及物料提交與批核記錄。

• 監督維修工作，確保家具、裝修及翻新工程的質量維持於高水平。

職位要求

• 工作經驗：具至少 2 年建築／翻新行業的項目管理經驗，並具備家具、地毯、木工及布藝工程的基本知識。

• 教育程度：持工程／建築／管理相關文憑或以上學歷

• 語言能力： 良好英語及廣東話能力

• 電腦技能： 熟悉微軟應用程式（包括 Visio、Project、Office）

Job Purpose

• Assist to maintain oversight and coordinate logistics, relocation, renovation, refurbishment, repair & maintenance of fabric, carpet, drapery, chairs, tables and other general FF&E related to Wynn Macau and/or Wynn Palace.

Key Responsibilities

• Oversee project progress to ensure timely delivery within budget, while managing multiple projects and priorities effectively.

• Coordinate execution of logistics, installations, repairs, renovations, and maintenance of furniture and FF&E works.

• Maintain and manage project documentation, including drawings, manuals, and material submissions for approval.

• Supervise maintenance activities and ensure quality standards for furniture, fit-out, and refurbishment works are consistently upheld.

Competencies and Requirements

• Experience: Minimum of 2 years’ project management experience in the construction / refurbishment industry, good general knowledge of furnishings, carpets, carpentry and upholstery works.

• Education: Diploma in Engineering / Construction / Management or above

• Language Ability: Good English and Cantonese

• Computer Skills: Expert in MS applications (Visio, Project, Office)

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

廚房及洗衣房經理 Manager - Kitchen & Laundry (ID:744BR)

主要職責

• 管理廚房及洗衣房設備日常運作並組織廚房及洗衣房設備的維護計劃

職位介紹

• 為廚房及洗衣房設備開發和實施綜合預防性維護計劃

• 檢查並確保維修，保養和安裝遵守相關的安全規則和規定

• 分析糾正性維護趨勢並調整預防性維護計劃，以減少糾正性維護事件

• 排除疑難或解決棘手問題以確保所有設備處於良好的工作狀態

• 提出設備或工作程序的改進方案，以提高服務水平、生產率和降低成本

職位要求

• 工作經驗: 具備最少 7 年電機或機械工程的領導工作經驗，具大型綜合度假村經驗者優先

• 技能 / 證書: 對於廚房和洗衣房的設備、工具和維修有深入的了解，熟悉建築行業、建築法規和本澳政府規章

• 教育程度: 具機械工程、機電工程學士學位或相關程度

• 語言能力: 能操良好廣東話，英語及/或普通話

• 電腦應用: 熟悉微軟辦公(MS Office)軟件

Job Purpose

• Manage the daily operations and organize planned maintenance plans on kitchen and laundry equipment.

Key Responsibilities

• Develop and implement a comprehensive preventative maintenance plan for kitchen and laundry equipment

• Review and ensure the repairs, maintenance works and installation adhere to relevant safety rules and regulations

• Analyse corrective maintenance trends and adapt preventative maintenance plans to reduce corrective maintenance events

• Trouble-shoot difficult cases to ensure electrical system and equipment is in perfect working order

• Propose improvement to installations or work procedures that lead to an increase of service level, productivity or cost reduction

Competencies and Requirements

• Experience: Minimum of 7 years’ electrical or mechanical of relevant management experience. Experience in large integrated luxury resort is an advantage

• Knowledge/Certificates: Deep knowledge of kitchen and laundry equipments. Knowledge of a range of building trades, building codes and local government regulations

• Education: Bachelor degree or above in mechanical, electro-mechanical engineering or relevant discipline.

• Language Ability: Good command of spoken and written English and Chinese (Cantonese/ Mandarin)

• Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

收益監控審計員 Auditor - Income Control (ID:48BR)

主要職責：主要負責收集及審核公司所有與收入相關的事項，須確保收入記錄準確無誤；此外，亦須定期向上級匯報不一致之處、監控及分析娛樂場的相關文件，包括合併每更報表及每日總收入與貨幣交易的日常報告等工作。

職位介紹

• 主要負責娛樂場及賬房的收入進行日常審計工作

• 按部門及政府條例規管下為各項娛樂場收益進行審核及匯報

• 須製作日記賬、每日運作報告、調節表及審核文件(看實際收益是否與數據吻合)等

職位要求

• 工作經驗：具會計或金融業工作經驗者優先考慮

• 教育程度：須持會計學、經濟學學士或相關商科學歷優先考慮

• 技能 / 證書：熟悉審計工作

• 語言能力：操及寫流利英語、廣東話及普通話

• 電腦應用：熟識 MS Office 操作

Job Purpose: Responsible to compile and audit all income related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis, control documents, consolidate shift reports and prepare regular revenue report against the monetary transaction.

Key Responsibilities

• Perform daily audit on Table games, Slots, Cage, VIP Services and Promotion.

• Audit and report all Revenue in accordance with Departmental and Regulatory Standards.

• Prepare journals, daily operating report, reconciliation and review documentation for compliance.

Competencies and Requirements

• Experience: Experience in accounting, finance or related business field experience preferred

• Education: Bachelor degree in Accounting, Finance or related business field preferred

• Knowledge/Certificates: Proficient in auditing knowledge and techniques

• Language Ability: Good written and spoken English and Chinese

• Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技商業智能主任 Supervisor - IT Business Intelligence Group (ID: 2780BR)

主要職責：

資訊科技商業智能主任負責理解及掌握管理層所訂定的工作重點與優先次序，並確保在其帶領及指導下的商業智能團隊成員清楚相關要求，並按既定標準及時、有效地執行各項工作。此職位負責監督所有與硬體及軟體相關的第二線資訊科技支援服務，以確保符合既定的服務級別協定（SLA），亦需參與專案的實施與執行。如遇到任何非正常情況、潛在風險、營運挑戰或相關投訴事項，必須即時向商業智能團隊的管理層作出匯報，以確保問題能迅速獲得跟進及處理，維持營運穩定及服務水準。

職位介紹

• 在資源有限的情況下管理服務單，對各項工作進行優先排序，確保所有工作均被妥善安排及按需要執行，並進行電話滿意度回訪。

• 提供充分的監督，以最大化團隊資源運用．監控服務單的處理流程，確保僅在必要時才安排多於一名團隊成員處理同一服務單。管理團隊資源的分配，確保每張服務單均能高效及及時地完成。

• 根據服務水平協議（SLA）要求，處理及跟進所有服務單將任何問題或關注事項上報至管理層

• 及時向商業智能管理層報告所有挑戰，並提出可行的改善或解決方案

• 協助管理硬體及軟體的第二線資訊科技支援服務工作

職位要求

• 工作經驗：具備最少兩年與本職位所述職責及工作範疇直接相關之工作經驗，其中包含兩年之主任

• 或管理層級經驗；並於專案推動及資源管理方面展現卓越表現及成功經驗。

• 教育程度：須具資訊科技領域之文憑或學士學位

• 語言能力：須操流利廣東話，普通話及良好英語

Job Purpose

The Supervisor of the BIG group is responsible for understanding the priorities that are presented to this position and assuring that the BIG team under his/her guidance understands and carries out the tasks as needed. This position supervises all second level support tickets for hardware and software to meet all service level agreements (SLA’s) as well as involve in project implementation and execution. In this role, any unwarranted issues, challenges, complaints are to be raised to the Assistant Manager and or Manager of the BIG Team immediately. This role collaborates with all business users on a daily basis.

Key Responsibilities

• Understand, quite often, requests will outweigh resources and have the skill to manage tickets so the highest priority is given to an experienced agent and is followed up with a satisfaction check (phone call)

• Provide adequate supervision to ensure resources are scheduled and dispatched to make the most of the team’s resources. Monitor ticket and efficient and timely handling on each ticket

• Act on all Help Desk tickets to comply with the SLAs

• Escalate any concern to higher management

• Report all challenges in a timely manner to BIG Management with options to rectify

• Assists to manage 2nd Tier support for both hardware and software.

Competencies and Requirements

• Experience: At least 2 years’ experience directly related to the duties and responsibilities as specified above,

• with 2 years at supervisory level. Proven track record in projects and resource management

• Education: Diploma or degree in Information Technology field

• Language Ability: Multilingual English/Mandarin/Cantonese preferred

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

轎車服務車道協調員 Driveway Coordinator - Limousine Services (ID: 3603BR)

主要職責

• 監督及協調轎車服務部的車道運作，並確保賓客在酒店享有愉快的豪華轎車服務體驗

職位介紹

• 借助轎車跟蹤系統來監測已預訂的轎車服務在酒店車道上的上落情況

• 確保有預訂的客人乘坐正確的指定轎車

• 協調並準確地記錄預訂的上落客情況

• 當客人目的地為澳門機場或澳門客運碼頭時，需負責將碼頭酒店代表的車牌號碼、乘客人數和行李數等資料給酒店代表作送客準備

• 掌握所有酒店、各區盛事和活動的最新資訊，以確保能提供高水平的產品和服務知識，以便向客人解釋及銷售服務和設施

職位要求

• 工作經驗：具於五星級酒店從事客戶服務的工作經驗者優先考慮

• 教育程度：中學畢業或以上程度

• 語言能力：能操良好的廣東話、普通話及英語

• 電腦應用：熟悉 MS Office 操作

Job Purpose

• Monitor, coordinate logistics, and ensure the guest have a pleasant limousine transportation experience at the hotel driveways.

Key Responsibilities

• Monitor scheduled limousine bookings for pick-ups and drop-offs at the driveways with the aid of the Limo Tracking System.

• Ensure the guest with bookings enter the correctly designated limousines.

• Reconcile and accurately notate scheduled limousine pick-ups and drop offs.

• Track departures with destinations to the Airport and Macau Ferry Terminal and notify the Pier Hotel Representatives of the limo plate number, number of pax and number of pieces of luggage for farewell coordination.

• Have up-to-date knowledge of all hotel, events, and activities to ensure a high level of product and service knowledge in order to explain and cross sell services and facilities to guests.

Competencies and Requirements

• Experience: Previous customer service experience in a 5-star hotel is an advantage

• Education: Secondary school or equivalent.

• Language Ability: Good Cantonese, Mandarin and English

• Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技營運專員 Specialist - IT Property Services (ID:3717BR)

主要職責

• 作為資訊科技中心的最前線聯絡人員，負責協助團隊成員作出解決電腦系統問題的支援服務，並為硬體和軟體系統提供技術支援。

職位介紹：

• 擔任資訊科技部門的代表，並滿足公司内部的需求

• 透過支援中心電話、電郵或其他通訊渠道，並迅速地處理詢問並提供解決方案

• 監察及維持服務紀錄，並確保完成支援服務

• 需對資訊科技部門的日常運作產生影響的問題作出及時更正及匯報

• 須與資訊科技相關的團隊協調安裝、設定及排除故障

• 根據資訊科技部門指引，確保設備獲得適當的檢查、記錄、分配、分發及處置

• 執行系統監控、檢查和預防性維護以維持服務的正常運作

職位要求

工作經驗：具最少一年相關酒店及娛樂場資訊科技工作經驗者優先考慮

• 教育程度：須具資訊科技領域的文憑或大學畢業學歷

• 語言能力：須操流利廣東話，普通話及良好英語

• 需輪班及能在娛樂場/渡假村工作

Job Purpose

The IT Property Services Specialist is responsible for contact ownership, provide first tier support and service request management through IT hotline, email or IT service counter. He/she is the front-line contact person for all internal business users on all issues related to IT systems and services, this position carries out duties to provide technical support on IT hardware, software and business systems.

Key Responsibilities

• Serve as the representative of the Information Technology Division to drive customer (internal user) satisfaction

• Provide IT technical support to our customers (internal user)

• Handle user incident / service requests over telephone, email, live chat, direct interaction or any other available forms of communication

• Maintain service request log and track all service requests till completion

• Escalate a critical issue that might cause concern to IT management

• Coordinate the installation, configuration and troubleshooting with relevant IT fulfillment team

• Follow the instruction of the IT asset management process to ensure the IT equipment is checked, recorded, assigned, distributed and disposed properly

• To perform system monitoring, health check and preventive maintenance to maintain services uptime

Competencies and Requirements

• Experience: Minimum 1 year experience directly related to the duties and responsibilities specified.

• Proven track record in project implementation, deployment and business application support

• Education: Diploma or degree in Information Technology field

• Language Ability: Multilingual English/Mandarin/Cantonese preferred

• Able to work on shift when required

• Able to work in entertainment/integrated resort

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技基建高級工程師 Senior Engineer - IT Infrastructure (ID:2937BR)

主要職責：

負責公司的網絡、電信、服務器及存儲系統。 與各個系統提供商合作，為基礎設施系統提供支持和日常維護。

職位介紹：

• 安裝和配置電腦硬件操作系統和應用程序

• 監控和維護電腦系統和網絡

• 與員工或合作夥伴溝通，以幫助建立系統或解決問題；

• 排除系統和網絡問題以及診斷和解決硬件或軟件故障

• 通過事件趨勢分析、問題管理以及修復計劃的製定和執行來提高解決方案的穩定性

• 協助工程師遵守法規和合規流程

職位要求

• 工作經驗：最少三年資訊科技相關經驗，有電腦系統服務經驗者優先

• 教育程度：資訊科技相關領域的文憑或學位

• 語言能力：能操寫流利英語、廣東話及普通話

Job Purpose:

The Senior Engineer of IT Infrastructure is responsible for smooth running of the Company’s network, telecommunications, servers, and storage systems. Provides first level support and daily maintenance to infrastructure systems in collaboration with various system providers.

Key Responsibilities:

• Installing and configuring computer hardware operating systems and applications

• Monitoring and maintaining computer systems and networks

• Talking staff or partners through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults

• Promote solution stability through incident trend analysis, problem management, and cure plan development and execution

• Assist engineers in adhering to regulatory and compliance processes

• Competencies and Requirements:

• Experience: Minimum of 3 years management experiences in Hotel industry directly related to the duties and

• responsibilities specified. Experience in computer systems support and service desk as an advantage

• Education: Diploma or Degree in Information Technology field

• Language Ability: Fluent spoken and written English, Cantonese and Mandarin

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)

Job Descriptions

• Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences

• Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements

• Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks

• Performing testing for campaign workflows, programs, automation tasks, etc.

Competencies and Requirements

• Minimum 2-3 years of developer experience strongly preferred

• Bachelor’s degree or above in Computer Science or IT related degrees

• Fluent in written and spoken English and Chinese

• Knowledgeable in programming, data analysis, and database manipulation skills

• Prior experience working with Python, SQL are strongly preferred

會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR) 

主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。

職位介紹：

• 以專業及親切的態度與賓客提供優質服務

• 負責新會員招募計劃，協助新會員辦理會籍註冊流程

• 向賓客推廣各項會員優惠資訊及回贈方案，安排獎賞換領事宜

職位要求：

• 工作經驗：具娛樂場市場業務及客戶服務工作經驗者優先考慮

• 教育程度：學士學位或同等學歷

• 語言能力：操流利的廣東話、普通話及英語             

• 電腦應用： 熟悉Ms Office軟件操作及中英文打字技巧

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222 

F&B Stewards - 管事員 Steward (38BR)

職位介紹

• 清洗和存放餐具，鍋及玻璃器皿

• 須清潔和消毒廚房設備及工作範圍，包括烤爐，爐頭，地板和天花板等

• 正確地使用，處理和儲存清潔劑

• 掉去和處理廚房的垃圾

職位要求

• 工作經驗: 具一年或以上從事廚房工作者優先考慮

• 技能 / 證書: 具如何正確使用，處理和儲存清潔劑的知識

• 教育程度: 小學畢業或以上

• 語言能力: 良好廣東話、普通話或英語

Key Responsibilities:

• Clean, wash and store crockery, pots and glassware

• Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings

• Use, handle and store cleaning chemicals correctly

• Remove and dispose of kitchen garbage

Competencies and Requirements:

• Experience: 1 year as a kitchen worker an advantage

• Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage

• Education: Primary school or above

• Language Ability: Good Cantonese, Mandarin or English

學廚 - 餐飲 Commis - Food & Beverage (1226BR)

主要職責 Job Purpose

• 須負責為廚房各工作站準備食物，為工作範圍和餐具進行清潔及消毒工作。此外亦須協助資深廚師和監督廚房雜工及幫工等工作。

  Prepare food at all kitchen workstations. Clean and sanitise work areas and equipment.

職位介紹 Key Responsibilities

• 準備生肉，魚及蔬菜

• Prepare raw meat, fish and vegetables
  準備配菜
  Unload deliveries into stockroom and rotate products to avoid spoilage

• 卸載產品並運送到倉庫，以避免損壞
  Coordinate with other Western kitchens to share and purchase inventory

• 保持醬汁處於良好狀態
  Clean and tidy the kitchen and cookware

• 協助廚師長於廚房內的食物分佈

職位要求 Competencies and Requirements

• 工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗

  Experience: Previous kitchen experience an advantage

• 技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術

  Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage

• 教育程度：中學畢業或等同學歷

  Education: Secondary school or equivalent

• 語言能力：能操良好英語

  Language Abilities: Good Cantonese and English

前堂接待員 - 酒店 Service Agent - Front Office (12BR)

主要職責 Job Purpose

• 前堂接待員主要負責所有前堂相關的職能，包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。

  The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.

職位介紹 Key Responsibilities

• 使用尊貴的歡迎語句款待來賓，並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度，公平地對待每一位客人

  Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.

• 確保時常保持出眾的專業態度以維護酒店服務標準，儀表、舉止及服務須達致永利及福布斯的最高服務標準

  Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.

• 確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人

  Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.

• 須注意所有細節，了解酒店每天的最新情況，為客人提供報價及推廣建議

  Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.

• 熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等

  Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.

職位要求 Competencies and Requirements

• 工作經驗：具最少一年於四至五星酒店擔任前堂接待員工作經驗

  Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel

• 教育程度：須持畢業文憑或相等學歷，主修酒店管理及旅遊學士學位者優先考慮

  Education: Diploma or equivalent; major in Hospitality or Tourism preferred

• 技能 / 證書：懂處理現金交易及基本會計知識

  Knowledge/Certificates: Cash handling and basic accounting

• 語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮

  Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage

• 電腦應用： 熟識Ms Office軟件操作，對Opera及Fidelio系統操作有一定認識

  Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera

知客 Hostperson (2128BR)

職位介紹 Key Responsibilities

• 以親切有禮的態度接待賓客

  Greet restaurant guests in a warm, welcoming and courteous manner

• 為賓客編配座位及介紹餐廳

  Make reservations and arrange table plans

• 具優質客戶服務技巧，良好溝通能力，熟習電話禮儀

  Customer service orientated, excellent communication and interpersonal skills, good phone etiquette

• 須輪班工作

  Able to work on shifts and be flexible regarding work schedules according to business demand

• 須履行上級所委派的工作

  Assist and perform duties assigned by the superiors

職位要求 Competencies and Requirements

• 工作經驗：具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗

  Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant

• 教育程度：中學畢業或以上程度

  Education: Secondary school diploma or equivalent

• 語言能力：操流利廣東話及普通話，略懂英語

  Language Ability: Good Cantonese and Mandarin, basic English

• 電腦應用：懂Micros軟件操作者優先考慮

  Computer Skills: Knowledge of Micros an advantage

申請方式：

如欲了解職位詳情，請瀏覽永利事業網站 (https://www.wynncareersmacau.com/tc) 或電郵至 jobs@wynnpalace.com，亦可於辦公時間星期一至五上午9時至下午6時致電(853) 8889 1188 / (853) 8986 6222。

Please visit Wynn Careers (https://www.wynncareersmacau.com) or by email: jobs@wynnpalace.com for the position details. For enquiries, please contact us at (853) 8889 1188 / (853) 8986 6222during office hours from Monday to Friday between 9:00am and 6:00 pm

CROWNE PLAZA MACAU 澳門皇冠假日酒店招聘

Food & Beverage 餐飲部

• Food & Beverage Consultant 餐飲顧問

• Food & Beverage Administrative Clerk 餐飲部行政文員

• Commis Chef (Pastry) 餅房廚師

• Wok Chef 炒鑊廚師

• Kitchen Helper (Cold Kitchen) 廚師助理 (冷房)

• Part-time Banquet Waiter (Macau/Coloane) 兼職宴會服務員 (澳門/路環地區) (時薪高達$60)

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. 

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit https://careers.ihg.com/en/ to find out more about us.

現誠邀本澳居民申請以上職位，有意者可將個人履歷、近照和薪金要求電郵至：careers@crowneplazamacau.com 申請者所提供之個人資料將絕對保密及僅作招聘用途，如有疑問請致電：（853）8590 8066

Interested parties, please send the resume to careers@crowneplazamacau.com

For enquiries, please contact us at（853）8590 8066. The positions are applicable for Macao residents only. All information provided will be kept strictly confidential and information will be used for the purpose of processing your application or other employment related matters.

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APPLY NOW 快速預約面試：

公教中心酒店招聘

公教中心酒店 Catholic Centre Hotel

Innovate Your Career

Catholic Centre Opening Soon in Macau!

We welcome you to be part of our dynamic team at Catholic Centre, strategically located in the vibrant heart of Macau and scheduled to open in 2026. As a 3-star hotel, we are committed to building a passionate, service-driven team dedicated to creating exceptional“5-star”guest experiences and redefining hospitality. Discover new opportunities in a supportive and positive environment that fosters your growth and professional development.

Join our unique family and shape your future career with us!

開創您的職業新篇章

澳門公教中心即將啟幕！

歡迎您加入公教中心這個充滿活力的團隊。酒店坐落於澳門繁華核心地段，計劃於2026年即將開業。作為一間三星級酒店，我們致力打造充滿熱情、以服務為導向的團隊，為賓客創造卓越的“五星級”體驗，重新定義酒店服務標準。在這個氛圍積極的環境中探索新機遇，實現您的成長和職業發展。

加入我們的大家庭，一同開創屬於您的職業未來！

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Front Office

Front Office Manager / Assistant Front Office Manager

Responsibilities:

a. Front Office Operations Management:

• Oversee the daily operations of the front desk, reservations, and guest servicesEnsure smooth check-in and check-out processes, addressing any guest concerns promptly

• Monitor and maintain the hotel’s property management system (PMS) and other relevant software

• Ensure accurate handling of guest accounts, billing, and cashiering procedures

b. Guest Experience:

• Ensure all guests receive a warm welcome and personalized service throughout their stay

• Handle guest complaints and resolve issues in a timely and professional manner

• Implement strategies to enhance guest satisfaction and loyalty

• Maintain a visible presence in the lobby to interact with guests and address their needs

• Personally check all VIP rooms, escort and bid farewell to all VIP quests. Also to ensure VIP service is extended to every guest

c. Team Leadership:

• Recruit, train, and supervise front office staff, including front desk agents, concierge, and reservations team

• Conduct regular performance evaluations and provide coaching and feedback to team members

• Create and manage staff schedules to ensure adequate coverage during peak periods

• Foster a positive and collaborative work environment

d. Administrative Duties:

• Prepare and analyze front office reports, including occupancy, revenue, and guest feedback

• Monitor and control front office expenses within the budget

• Maintain accurate records of guest interactions, incidents, and special requests

• Collaborate with other departments to ensure seamless communication and coordination

• Attend and chair all Front Office scheduled meetings as well as meetings called at random by Management

• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time

e. Revenue Management:

• Maximize room revenue by managing room inventory and implementing upselling strategies

• Monitor competitor pricing and market trends to adjust rates and promotions accordingly

• Work closely with the sales and marketing team to make bookings and occupancy

f. Compliance and Standards:

• Ensure compliance with hotel policies, procedures, and brand standards

• Maintain a safe and secure environment for guests and employees

• Stay updated on industry trends and best practices to improve front office operations

Requirements:

• Minimum 5-8 years of experience in front office operations, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage

• High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

• Relevant certificates in hospitality or guest service management are a plus

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in hotel management software (e.g., Cambridge) and Microsoft Office Suite

• Ability to multitask and work under pressure in a fast-paced environment

• Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

• Macau ID holder only

Concierge Supervisor

Responsibility:

• Lead the concierge team and ensure high-quality service delivery

• Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests

• Handle guest complaints and provide prompt resolutions

• Collaborate closely with Front Office and other departments to enhance guest experience

• Train and guide concierge employees to follow hotel standards and procedures

• Manage concierge resources and maintain a clean, organized work area

• Build and maintain strong relationships with local vendors and travel partners

Requirement:

• Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred

• Bachelor’s degree in Hospitality Management

• Strong knowledge of local attractions, transportation options, and business contacts

• Excellent communication skills in English and Chinese

• Strong leadership, problem-solving, and customer service skills

• Willing to work shifts, weekends, and public holidays

• Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

• Proficient in Microsoft office suite

Reception Agent

Responsibilities:

• Handle guest check-in and check-out procedures

• Respond to guest inquiries and provide relevant information and assistance

• Address guest complaints and escalate issues to supervisors when necessary

• Maintain a clean and organized front desk area in line with hotel standards

• Coordinate with other departments to meet guest needs

• Operate the property management system and accurately record guest information

• Promote hotel services and facilities to enhance guest experience

Requirements:

• Previous experience in hospitality or customer service is preferred

• Good command of spoken and written in English and Chinese

• Friendly, courteous, and with strong interpersonal skills

• Willing to work shifts, weekends, and public holidays

• Responsible, detail-oriented, and a good team player

• Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

• Proficient in Microsoft office suite

Reception Supervisor

Responsibilities:

• Oversee daily front office activities including check-in, check-out, and guest inquiries

• Ensure all front desk employees deliver courteous and efficient service according to hotel standards

• Handle guest complaints and resolve issues promptly and professionally

• Assist in employee scheduling, training, and performance monitoring

• Coordinate with other departments to ensure guest needs are met

• Monitor room availability and support revenue optimization strategies

• Maintain accurate records and reports related to front office operations

• Ensure the front desk area is clean, organized, and presentable at all times

Requirements:

• Minimum 3 years of experience in front office roles

• Strong leadership and communication skills

• Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

• Able to handle guest complaints with professionalism and empathy

• Good command of spoken and written in English and Chinese

• Proficient in Microsoft office suite

• Detail-oriented, organized, and able to work under pressure

• Willing to work shifts, weekends, and public holidays

Concierge Supervisor

Responsibilities:

• Supervise concierge, bell, and door operations to ensure timely and professional guest assistance

• Coordinate transportation, tours, dining reservations, and special arrangements

• Oversee luggage handling, guest arrivals/departures, and door greeting services

• Maintain updated knowledge of local attractions, events, and services to provide accurate recommendations

• Train and guide team members to uphold service standards and guest satisfaction

• Handle VIP requests and resolve guest issues promptly and professionally

• Build and maintain relationships with external vendors and service providers

• Ensure compliance with hotel policies and local regulations

Requirement:

• Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred

• Bachelor’s degree in Hospitality Management

• -trong knowledge of local attractions, transportation options, and business contacts

• Excellent communication skills in English and Chinese

• Strong leadership, problem-solving, and customer service skills

• Willing to work shifts, weekends, and public holidays

• Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

• Proficient in Microsoft office suite

Reservation Supervisor

Responsibilities:

• Supervise daily reservation operations and ensure accurate data entry in the Property Management System (PMS)

• Monitor booking channels and implement strategies to optimize occupancy and revenue

• Handle complex booking requests, group reservations, and special arrangements

• Train and guide reservation agents to maintain service standards and accuracy

• Prepare reservation reports and assist in forecasting occupancy trends

• Coordinate with front office and other departments to ensure seamless guest experience

• Ensure compliance with hotel policies and local regulations

Requirements:

• Minimum 3 years of experience in hotel reservations or related departments

• Bachelor’s degree in Hospitality Management

• Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

• Good communication skills in English and Chinese

• Strong leadership, problem-solving skills, and attention to detail

• Willing to work shifts, weekends, and public holidays

• Proficient in Microsoft office suite

Senior Reception Agent / Reception Agent

Responsibilities:

• Manage guest arrivals and departures, ensuring accurate check-in/check-out procedures

• Handle guest inquiries, reservations, and special requests promptly and professionally

• Assist in training and guiding junior reception agents to maintain service quality

• Resolve guest issues and escalate complex cases to the Reception Supervisor when necessary

• Ensure accurate handling of payments, billing, and cashiering procedures

• Maintain a welcoming and professional environment at the reception desk

• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction

Requirements:

• 1-2 years of experience in front office or reception operations within hospitality

• Previous experience in a senior or lead role preferred

• Good command of spoken and written in English and Chinese

• Friendly, courteous, and with strong interpersonal skills

• Willing to work shifts, weekends, and public holidays

• Responsible, detail-oriented, and a good team player

• Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

• Proficient in Microsoft office suite

Senior Concierge Agent / Concierge Agent

Responsibilities:

• Welcome guests and assist with luggage handling and door services

• Arrange transportation, tours, dining reservations, and respond to special requests

• Provide accurate information about local attractions, events, and services

• Maintain a professional and courteous demeanor at all times

• Coordinate with other departments to ensure timely and seamless guest service

• Uphold compliance with hotel policies, brand standards, and local regulations

Requirements:

• 1–2 years in concierge, bell, or guest services within hospitality preferred

• Fresh candidates with strong customer service skills may be considered

• Diploma or Certificate in Hospitality Management or related field preferred

Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Knowledge of local attractions, dining, and entertainment options

• Ability to handle guest issues professionally and calmly under pressure

• Basic Proficiency in Microsoft Office Suite and hotel systems

Reservation Agent

Responsibilities:

• Process reservations via phone, email, and online booking platforms

• Ensure accurate data entry in the Property Management System (PMS)

• Respond promptly to guest inquiries and provide information on rates, availability, and hotel services

• Assist with group bookings and special arrangements as required

• Coordinate with front office and other departments to ensure smooth guest arrivals

• Maintain compliance with hotel policies and service standards

Requirements:

• 1–2 years in reservations or front office operations within hospitality preferred

• Fresh candidates with strong communication skills may be considered

• Diploma or Certificate in Hospitality Management or related field preferred

• Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

• Good communication skills in English and Chinese

• Friendly, courteous, and with strong interpersonal skills

• Willing to work shifts, weekends, and public holidays

• Detail-oriented, responsible, and a good team player

• Proficient in Microsoft office suite

Senior Operator / Operator

Responsibilities:

• Answer and transfer internal and external calls accurately to the appropriate department or room

• Handle guest messages, wake-up calls, and other phone-related services

• Report communication equipment issues and assist with basic troubleshooting

• Coordinate with Front Office and other departments to ensure accurate message delivery

• Maintain a clean and organized switchboard area

• Assist in handling emergency calls and special situations according to hotel procedures

Requirements:

• Previous experience in hospitality or customer service is preferred

• Familiarity with PABX systems and basic hotel operations

• Good communication skills in English and Chinese

• Friendly, courteous, and with strong interpersonal skills

• Willing to work shifts, weekends, and public holidays

• Detail-oriented, responsible, and a good team player

• Proficient in Microsoft office suite

Guest Services

Senior Guest Services Manager / Guest Services Manager

Responsibilities:

• Manage guest services team to ensure consistent service standards

• Oversee smooth execution of check-in and check-out procedures

• Handle guest complaints and special requests with effective solutions

• Coordinate with housekeeping, front office, and other departments

• Follow up on VIP guest arrangements and personalized services

• Monitor daily operations and optimize service workflows

• Train, guide, and evaluate front-line staff performance

• Participate in planning and implementing guest satisfaction initiatives

Requirements:

• 5 – 8 years of experience in Guest Services within a 4-star or above hotel in Macau, including over 5 years in a managerial capacity.

• Bachelor’s degree in Hospitality Management.

• Proficiency in hotel management system and PABX system (Shiji Cambridge and Alcatel Lucent is a plus).

• Proficient in Microsoft office suite

• Hold relevant certifications in hospitality or guest service management.

• Strong communication, coordination, and leadership skills

• Familiarity with guest service procedures

• Ability to handle emergencies under pressure

• Proficient in both Chinese and English.

• Detail-oriented with a strong service mindset

• Willingness to work shifts and on holidays

Senior Guest Services Officer / Guest Services Officer

Responsibilities:

• Answer guest inquiries about hotel services and local attractions

• Handle service requests via phone, email, or in person

• Assist guests with bookings for transport, dining, or tours

• Maintain a clean and professional front desk area

• Record and follow up on guest feedback and complaints

• Support luggage storage and lost-and-found handling

• Coordinate with other departments to fulfill guest needs

Requirements:

• Strong communication and customer service skills

• Familiarity with basic front desk procedures and systems

• Friendly demeanor, professional appearance, and proper etiquette

• Ability to stay composed in a fast-paced environment

• Basic English proficiency for guest interaction

• Willingness to work shifts, nights, and holidays

• Prior experience in hospitality or customer service is a plus

• Proficient in Microsoft office suite

Food & Beverage

Head Chef

Responsibilities:

• Oversee the daily kitchen operations, including food preparation, cooking, and presentation

• Ensure all dishes meet the hotel’s quality, taste, and consistency standards

• Supervise and coordinate the work of kitchen staff during shifts

• Monitor inventory levels of food supplies and kitchen equipment

• Development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences

• Contribute creative ideas for new dishes and seasonal specials

• Ensure all recipes and portion sizes are followed accurately

• Ensure all food served meets the hotel’s quality standards and guest expectations

• Address guest feedback and complaints related to food quality or service promptly and professionally

• Collaborate with the Food and Beverage team to enhance the overall dining experience

Requirements:

• Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or executive chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.

• High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred

• Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in F&B management software and Microsoft Office Suite

• Ability to multitask and work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

Sous Chef

Responsibilities:

• Assist the Head Chef in managing daily kitchen operations, including food preparation, cooking, and presentation

• Ensure all dishes meet the hotel’s quality, taste, and consistency standards

• Supervise and coordinate the work of kitchen staff during shifts

• Monitor inventory levels of food supplies and kitchen equipment

• Assist in the development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences

• Contribute creative ideas for new dishes and seasonal specials

• Ensure all recipes and portion sizes are followed accurately

• Ensure all food served meets the hotel’s quality standards and guest expectations

• Address guest feedback and complaints related to food quality or service promptly and professionally

• Collaborate with the Food and Beverage team to enhance the overall dining experience

Requirements:

• Minimum 4-6 years of experience in culinary roles, with at least 2 years in a supervisory or sous chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.

• High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred

• Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in F&B management software and Microsoft Office Suite

• Ability to multitask and work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

Chef de Partie

Responsibilities:

• Plan and prepare a variety of dishes according to menu specifications.

• Supervise kitchen staff and delegate tasks effectively.

• Ensure food quality, taste, and presentation meet standards.

• Train line cooks and kitchen assistants to follow the recipe and standards.

• Monitor inventory and order supplies as needed.

• Maintain cleanliness and hygiene in all kitchen areas.

• Follow hygiene (HACCP) safety regulations and company policies.

• Develop new recipes and contribute to menu innovation.

• Manage kitchen operations during busy service hours.

Requirements:

• High school diploma or equivalent is required.

• Proven experience as a Chef or in a similar culinary role.

• Strong knowledge of cooking techniques and kitchen equipment.

• Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).

• Ability to lead and motivate a kitchen team.

• Creativity and passion for food presentation and flavor.

• Good time management and organizational skills.

• Willingness to work flexible hours, in shifts, including weekends and holidays.

Demi Chef

Responsibilities:

• Plan and prepare a variety of dishes according to menu specifications.

• Supervise kitchen staff and delegate tasks effectively.

• Ensure food quality, taste, and presentation meet standards.

• Train line cooks and kitchen assistants to follow the recipe and standards.

• Monitor inventory and order supplies as needed.

• Maintain cleanliness and hygiene in all kitchen areas.

• Follow hygiene (HACCP) safety regulations and company policies.

• Develop new recipes and contribute to menu innovation.

• Manage kitchen operations during busy service hours.

Requirements:

• High school diploma or equivalent is required.

• Proven experience as a Chef or in a similar culinary role.

• Culinary certification or relevant training is preferred.

• Relevant certificates in food safety and sanitation (e.g., HACCP) are a plus

• Strong knowledge of cooking techniques and kitchen equipment.

• Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).

• Ability to lead and motivate a kitchen team.

• Creativity and passion for food presentation and flavor.

• Good time management and organizational skills.

Chef

Responsibilities:

• Plan and prepare a variety of dishes according to menu specifications

• Supervise kitchen staff and delegate tasks effectively

• Ensure food quality, taste, and presentation meet standards

• Monitor inventory and order supplies as needed

• Maintain cleanliness and hygiene in all kitchen areas

• Follow food safety regulations and company policies

• Develop new recipes and contribute to menu innovation

• Manage kitchen operations during busy service hours

Requirements:

• Proven experience as a Chef or in a similar culinary role

• Strong knowledge of cooking techniques and kitchen equipment

• Familiarity with food safety and hygiene standards

• Ability to lead and motivate a kitchen team

• Creativity and passion for food presentation and flavor

• Good time management and organizational skills

• Willingness to work flexible hours, including weekends and holidays

• Culinary certification or relevant training is preferred

Chef Assistant

Responsibilities:

• Assist in preparing ingredients for cooking

• Follow instructions from Chef during food preparation

• Maintain cleanliness and hygiene in the kitchen and ensure proper storage of food and ingredients.

• Operate basic kitchen equipment safely; Help with plating and presentation of dishes

• Comply with food safety and hygiene standards

Requirements:

• Basic knowledge of cooking techniques and kitchen operations

• Willingness to learn and follow instructions

• Ability to work in a fast-paced environment

• Good hygiene and cleanliness habits

• Team player with a positive attitude

• Physical stamina to handle kitchen duties

• Flexibility to work shifts, including weekends and holidays

• Culinary training or relevant experience is an advantage

Stewarding Supervisor

Responsibilities:

• Manage and schedule the entire stewarding team.

• Ensure all kitchen utensils, equipment, and service ware are cleaned and sanitized to the highest standards.

• Maintain adequate inventory of cleaning supplies, chemicals, and equipment, placing orders as needed.

• Enforce strict safety and sanitation protocols (e.g., HACCP) to comply with health regulations.

• Oversee the proper operation and the maintenance of equipment.

• Coordinate with the Executive Chef and kitchen department heads to support their operational needs.

• Manage waste disposal and recycling programs efficiently.

• Train new stewarding staff on proper cleaning procedures, safety, and chemical handling.

Requirements:

• Proven experience as a Chief Steward or similar role in a high-volume kitchen.

• In-depth knowledge of sanitation regulations, proper chemical handling, and safety procedures.

• Strong leadership and team management abilities.

• Excellent organizational and inventory management skills.

• Ability to work under pressure in a fast-paced, hot, and humid environment.

• Good communication skills to interact effectively with kitchen and purchasing departments.

• Basic mechanical knowledge for troubleshooting machines is a plus.

• Willingness to work shifts, including weekends and holidays.

Steward

Responsibilities:

• Responsible for cleaning and sanitizing kitchen utensils, maintaining all equipment and work surfaces, and ensuring the cleanliness of kitchen and storage area floors.

• Dispose of waste and recyclables according to established procedures.

• Assist with receiving and storing deliveries as needed.

• Follow all safety and sanitation protocols (e.g., HACCP).

• Support other kitchen staff with basic tasks when required.

Requirements:

• Previous experience in hospitality or kitchen operations is preferred

• Basic knowledge of hygiene and food safety standards

• Ability to work efficiently in a fast-paced environment

• Physically fit and able to handle cleaning tasks and equipment

• Team-oriented with good communication skills

• Willingness to work shifts, including weekends and holidays

• Attention to detail and a strong sense of responsibility

• Basic understanding of kitchen tools and equipment

Food & Beverage Manager

Responsibilities:

• Oversee the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service.

• Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations.

• Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.

• Monitor inventory levels of food, beverages, and supplies, and manage procurement processes.

• Ensure a high level of guest satisfaction by delivering exceptional dining experiences.

• Address guest feedback and complaints promptly and professionally.

• Collaborate with the culinary team to create and update menus that reflect seasonal ingredients and guest preferences.

• Maintain a visible presence in the restaurant to interact with guests and ensure service standards are met.

• Recruit, train, and supervise F&B staffs, including culinary team, restaurant managers, servers, bartenders, and banquet staffs.

• Conduct regular performance evaluations and provide coaching and feedback to team members.

• Create and manage staff schedules to ensure adequate coverage during peak periods.

• Foster a positive and collaborative work environment.

• Manage department’s budget, including revenue targets and cost control.

• Monitor and analyze financial performance, including sales, costs, and profitability.

• Implement strategies to maximize revenue and minimize expenses.

• Ensure accurate billing and cash handling procedures are followed.

• Ensure compliance with local health, safety, and sanitation regulations.

• Maintain a clean, organized, and safe restaurant environment. Enforce strict hygiene and safety protocols (e.g., HACCP) to comply with health regulations and company policies.

• Stay updated on industry trends and best practices to improve restaurant operations.

Requirements:

• Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or management position. Experience working in a hotel or high-volume restaurant environment is highly desirable. Familiarity with Macau’s culinary scene and local ingredients is an advantage.

• High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred.

• Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

• Strong culinary skills and a passion for food innovation

• Excellent leadership and team management abilities

• Strong organizational and time management skills

• Ability to work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

• Macau ID holder only

Restaurant Manager / Restaurant Supervisor

Responsibility:

• Oversee the daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service

• Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations

• Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality

• Monitor inventory levels of food, beverages, and supplies, and manage procurement processes

Requirement:

• 5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

• Relevant certificates in food safety and sanitation (e.g., HACCP) are required

• Proficient in restaurant management software and Microsoft Office Suite

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in restaurant management software and Microsoft Office Suite

• Ability to multitask and work under pressure in a fast-paced environment

• Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

• Willingness to work flexible shifts, including weekends and holidays

Senior Restaurant Captain / Restaurant Captain

Job Description:

• Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service

• Monitor food quality, assist in inventory checks and prevent unnecessary expenses

• Address guest feedback and complaints promptly and professionally

• Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality

• Promote upselling and verify accurate billing procedures

• Support the setup and execution of events

• Enforce hygiene (HACCP) and safety regulations

• Report maintenance issues and conduct routine equipment checks

• Perform other operational tasks as required

Job Requirements:

• 4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable

• Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred

• Basic financial knowledge (inventory control, cost management, daily reporting)

• Familiarity with restaurant service procedures (Western/Chinese cuisine, beverages, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety)

• Good command of spoken and written Chinese and English

Bartender

Responsibilities:

• Mix and serve various alcoholic and non-alcoholic beverages

• Greet guests and provide friendly, professional service

• Manage bar inventory and conduct regular stock checks

• Keep the bar area clean and organized

• Recommend drinks and promote sales

• Handle customer orders and process payments

• Monitor alcohol consumption to ensure guest safety

• Assist in preparing garnishes, fruits, and bar snacks

Requirements:

• Knowledge of spirits, cocktails, and mixing techniques

• Strong communication and customer service skills

• Ability to work in a fast-paced environment

• Responsible and detail-oriented

• Willingness to work shifts and holidays

• Bartending certification is a plus

• Prior bartending experience preferred

Waiter

Responsibilities:

• Greet customers and escort them to their seats

• Present menus and answer questions about dishes

• Take and accurately record food and drink orders

• Serve meals and beverages promptly

• Attend to customer needs and requests

• Clear tables and reset for the next guests

• Handle billing and payment transactions

• Coordinate with kitchen and other staff

Requirements:

• Strong communication and customer service skills

• Ability to work efficiently in a fast-paced environment

• Basic knowledge of food service and etiquette

• Physical stamina to stand and carry trays for long periods

• Attention to detail and hygiene standards

• Teamwork and collaboration abilities

• Flexibility to work shifts, evenings, and holidays

• Prior experience is a plus

Housekeeping

Executive Housekeeper / Assistant Executive Housekeeper

Responsibilities:

• Housekeeping Operations Management

  • Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services

  • Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards

  • Develop and implement housekeeping procedures and protocols to improve efficiency and qualitied. Monitor and manage inventory of cleaning supplies, linens, and amenities

• Team Leadership

  • Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel

  • Conduct regular performance evaluations and provide coaching and feedback to team members

  • Create and manage staff schedules to ensure adequate coverage during peak periods

  • Foster a positive and collaborative work environment

  • Contribute to overall operational efficiency by performing relevant duties as assigned; meal breaks are well controlled during peak hours

• Guest Satisfaction

  • Ensure guest rooms and public areas are cleaned and maintained to the highest standards

  • Address guest complaints and concerns related to housekeeping promptly and professionally

  • Implement strategies to enhance guest satisfaction and loyalty

  • Conduct regular inspections of guest rooms and public areas to ensure quality standards are met

• Budget and Cost Control

  • Prepare and manage the housekeeping department’s budget

  • Monitor and control expenses, including labor costs, cleaning supplies, and equipment maintenance

  • Identify cost-saving opportunities without compromising quality

• Coordination with Other Departments

  • Collaborate with the front office, maintenance, and other departments to ensure seamless operations

  • Coordinate with the maintenance team to address repair and maintenance issues in guest rooms and public areas

  • Work closely with the front office to manage room status and ensure timely room turnover

• Compliance and Standards

  • Ensure compliance with health, safety, and sanitation regulations

  • Maintain a safe and secure environment for guests and employees

  • Stay updated on industry trends and best practices to improve housekeeping operations

Requirements:

• Minimum 5-8 years of experience in housekeeping management, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage

• High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

• Relevant certificates in housekeeping or hospitality management are a plus

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in housekeeping management software and Microsoft Office Suite

• Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus

• Ability to multitask and work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

• Macau ID holder only

Housekeeping Supervisor

Responsibility:

• Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services

• Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards

• Develop and implement housekeeping procedures and protocols to improve efficiency and quality

• Monitor and manage inventory of cleaning supplies, linens, and amenities

Requirements:

• Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.

• Bachelor’s degree in Hospitality Management

• Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus

• Ability to multitask and work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

Linen Room Supervisor

Responsibility:

• Supervise, schedule and train linen room staff.

• Maintain linen/uniform room organization and conduct regular inspections.

• Coordinate with laundry and other departments.

• Manage linen/uniform inventory and prepare approved orders.

• Inspect all linen/uniforms before issuing and arrange repairs.

• Report any damage or losses.

• Follow all hotel SOPs and procedures.

• Maintain professional grooming standards.

• Promote teamwork and positive work behavior.

• Perform additional duties as assigned.

Job Requirement:

• Minimum 3 years of experience in linen room / laundry operations

• Bachelor’s degree in Hospitality Management

• Proficient in hotel linen/uniform distribution, laundry quality control and inventory management.

• Familiar with textile characteristics and professional laundry standards

• Skilled in operating industrial laundry equipment and linen management systems.

• Capable of establishing and optimizing linen room SOPs to improve linen turnover efficiency.

• Possess cost analysis skills for laundry operations with ability to effectively reduce linen loss rate.

• Flexible schedule availability (including night shifts, weekends, and holidays).

• Fluent in Cantonese and Mandarin, with good English communication skills

• Able to work under pressure and adapt to shift schedules.

Housekeeping Coordinator

Responsibilities:

• Answer calls promptly and professionally, relay messages to relevant staff

• Coordinate room status changes between Front Office & Housekeeping

• Process lost & found items properly

• Submit urgent maintenance requests to Engineering

• Prepare daily room attendant assignments and room assignments

• Generate and review occupancy reports (OOO/VIP/arrivals/departures)

• Manage guest loan items with proper documentation

• Follow all hotel SOPs and grooming standards

• Demonstrate professional conduct and teamwork

• Perform additional duties as assigned by superior

Requirements:

• High school diploma or above

• With related experience is advance

Senior Room Attendant / Room Attendant

Responsibilities:

• Sorts soiled linen / uniforms and forwards to the Laundry.

• Maintains the area of responsibility in a clean and orderly manner.

• Ensures proper shelving of the clean linen / uniforms.

• Reports any damage or loss of linen / uniforms to the supervisor. Send damaged items to the sewing room for repair.

• Prepares clean linen according to the requisition.

• Assists the supervisor in checking inventory.

• Performs any other duties as directed by the Linen Room Supervisor.

• Follows strictly all Hotel’s and Housekeeping departmental standard operating procedures.

• Maintains personal grooming as per Hotel’s standard.

• Emphasizes on good personal behavior as per guidelines laid down in the Employee Handbook.

Requirements:

• Minimum 1 year of room cleaning experience (hotel experience preferred).

• Proficient in standard room cleaning procedures.

• Proper use of various cleaning equipment and chemicals.

• Proper handling of lost-and-found items.

• Works well with colleagues to accomplish collaborative tasks.

• Able to work under pressure and adapt to shift schedules.

Public Area Attendant

Responsibilities:

• Cleans assigned areas (public spaces, back-of-house, offices, F&B outlets) include walls, windows, garbage disposal, carpet/furniture shampooing, and floor maintenance.

• Ensures equipment is well-maintained and reports defects to supervisors.

• Follows hotel safety, emergency, and pest control procedures.

• Handles lost-and-found items promptly.

• Adheres to hotel/department SOPs, grooming standards, and employee conduct guidelines.

• Performs additional duties as assigned and promotes teamwork.

Requirements:

• Able to identify cleaning requirements for different materials.

• Capable of prolonged standing work.

• Diligent and detail-oriented, able to complete tasks independently.

• Works well with colleagues to accomplish collaborative tasks.

• Able to work under pressure and adapt to shift schedules.

Seamstress

Responsibilities:

• Professionally alter/repair uniforms, drapes and linens to hotel standards.

• Maintain an organized inventory of sewing supplies.

• Ensure equipment and work area remain clean and functional.

• Complete assigned tasks from Linen Room Supervisor.

• Strictly follow all hotel and departmental procedures.

• Maintain proper personal appearance standards.

• Exhibit professional conduct and teamwork.

Requirements:

• Prior experience in tailoring or related work is preferred.

• Familiarity with various fabrics and sewing techniques.

• Detail-oriented, responsible, and able to work independently.

• Good time management skills.

• Able to adapt to hotel working environment and shift schedules.

• Basic communication skills and a strong sense of teamwork.

• Able to work under pressure and adapt to shift schedules.

Safety Assurance

Safety Assurance Team Leader

Responsibility:

• Supervisor all security operations, including surveillance systems, access control, and patrol

• Respond promptly to security incidents, emergencies, and guest complaints

• Ensure the safety of guests and employees by maintaining a visible security presence throughout the hotel

• Provide ongoing training to safety personnel on emergency responses, conflict resolution, and customer service

Requirements:

• Minimum 3 to 5 years of experience in safety / security management, preferably in the hospitality industry

• Relevant security certificates (e.g., CPP, PSP, or equivalent) are a plus

• Possession of First Aid and CPR certification is an advantage

• Excellent communication and interpersonal abilities

• Proficiency in using security systems and technology

• Ability to remain calm and make quick decisions under pressure

• Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

Safety Supervisor

Responsibilities:

Develop and implement hotel security policies and emergency plans

• Supervise daily duties and shift schedules of security staff

• Conduct safety training to enhance staff awareness

• Handle emergencies and report to management promptly

• Regularly inspect surveillance systems, fire equipment, and evacuation routes

• Maintain effective communication with police, fire departments, and other external agencies

• Plan and execute security measures for major hotel events

• Prepare security reports and recommend improvements

Requirements:

• Minimum 3 years of experience in hotel or property security management

• Familiarity with security systems, fire equipment, and emergency procedures

• Strong organizational, coordination, and leadership skills

• Ability to handle emergencies and make quick decisions independently

• Excellent communication skills and customer service mindset

• Willingness to work shifts and on holidays

• Security certification or relevant professional license preferred

Senior General Services Attendant / General Services Attendant

Responsibilities:

• Patrol all hotel areas to ensure safety and eliminate hazards

• Handle security-related issues for guests and staff

• Monitor surveillance systems and report irregularities promptly

• Assist in managing emergencies and unexpected incidents

• Control access at entrances and exits for people and vehicles

• Support fire drills and safety training activities

• Maintain order in public areas and prevent disputes or disturbances

• Keep duty logs and report work status to supervisors

Requirements:

• Prior experience in hotel or property security is preferred

• Physically fit and able to work shifts, including night shifts

• Good observation skills and ability to respond to emergencies

• Responsible and detail-oriented work ethic

• Basic communication skills and customer service awareness

• Familiarity with security equipment and procedures is a plus

• Basic Security Training Course certification is preferred

Estate

Assistant Estate Manager

Responsibilities:

• Facilities Management:

  • Oversee day-to-day operations of estate facilities, including buildings, utilities, and grounds.

  • Ensure preventive and corrective maintenance schedules are implemented effectively.

• Budget & Cost Control:

  • Prepare and manage annual facilities budget.

  • Monitor expenses and identify cost-saving opportunities without compromising quality.

• Compliance & Safety:

  • Ensure compliance with local regulations, health and safety standards, and environmental requirements.

  • Conduct regular inspections and risk assessments to maintain a safe environment.

• Vendor & Contractor Management:

  • Source, negotiate, and manage contracts with service providers and contractors.

  • Monitor performance and ensure service level agreements are met.

• Team Leadership:

  • Supervise and develop employees, ensuring high performance and adherence to standards.

  • Provide training and guidance on operational procedures and safety protocols.

• Project Management:

  • Plan and oversee renovation, repair, and improvement projects.

Requirements:

• Bachelor’s degree in Facilities Management, Engineering, Property Management, or related field.

• Minimum 8 years of experience in facilities or estate management.

• Strong knowledge of building systems, maintenance practices, and safety regulations.

• Excellent leadership, communication, and organizational skills.

• Problem-solving and decision-making ability.

• Budgeting and financial management skills.

• Strong negotiation and vendor management capabilities.

• Ability to work under pressure and handle multiple priorities.

• Proficiency in MS Office and facilities management software.

• Macau Electrical Technician Certifications is preferred.

Estate Team Leader

Responsibilities:

• Oversee the installation, operation, and maintenance of all property systems and equipment.

• Assist the Department Head in developing maintenance plans for mechanical, electrical, and plumbing (MEP) systems and designing solutions for existing issues.

• Conduct regular inspections of MEP systems to ensure compliance with building codes and standards.

• Perform regular maintenance to ensure optimal functioning of equipment.

• Assist in procurement requests for engineering materials, monitor inventory usage, and coordinate with suppliers and effective material control.

• Maintain accurate records and documentation for engineering operations.

• Stay up to date with the latest industry regulations and best practices.

• Perform other tasks assigned by Department Head.

Requirements:

• Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field.

• Minimum 6 years of relevant experience in coordinating MEP services.

• Familiar with MEP or Hotel Services requirements and standards.

• Self-motivated and can work independently and have sound problem-solving skills.

• Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel.

• Good command of both spoken and written Chinese and English.

• Excellent interpersonal and communication skills.

• Willingness to work shifts and on holidays.

• Immediately available is preferable.

Duty Engineer

Responsibilities:

• Oversee the installation, operation, and maintenance of electrical, HVAC, plumbing, and other mechanical systems in our properties

• Assist Manager in creating plans for mechanical, electrical, and plumbing systems maintenance and designing solutions for existing problems

• Conduct regular inspections and checks of mechanical, electrical, and plumbing systems and ensuring all building code requirements are met

• Perform regular maintenance to ensure optimal functioning of equipment

• Stay up to date with the latest industry regulations and best practices

• Perform other tasks assigned by Manager

Requirements:

• Minimum 2 years of relevant experience on coordination of MEP services

• Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field

• Familiar with MEP or Building Services requirements and standards

• Self-motivated and can work independently and sound problem-solving skills

• Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel

• Good command of both spoken and written Chinese and English

• Excellent interpersonal and communication skills

• Immediately available is preferable

Engineer / Technician

Responsibilities:

• Conduct routine inspections and maintenance of hotel equipment.

• Handle repair requests in guest rooms and public areas, ensure all are tracked, and completed.

• Monitor the operation of Plumbing and Electrical systems. (For Engineer - MEP)

• Perform carpentry and painting tasks in the hotel, including furniture repair and surface finishing. (For Engineer - Carpenter)

• Assist in scheduled service and preventive maintenance.

• Maintain repair logs and report irregularities.

• Ensure all engineering operations comply with safety standards.

• Provide technical support for hotel events or emergencies.

• Coordinate with other departments to resolve facility-related issues.

Requirements:

• Minimum 1 years of relevant experience.

• Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field

• Familiar with MEP or Building Services requirements and standards

• Self-motivated and can work independently and sound problem-solving skills

• Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel

• Good command of both spoken and written Chinese and English

• Excellent interpersonal and communication skills

• Immediately available is preferable

Operations

Coordination Team Leader

Responsibilities:

• Assist the Director of Operations or department heads in organizing daily operations

• Follow up on interdepartmental coordination to ensure effective communication and execution

• Compile and analyze operational data, providing reports and improvement suggestions

• Monitor departmental workflows to ensure compliance with hotel standards

• Address guest or staff operational concerns and propose solutions

• Support training and administrative tasks such as scheduling and documentation

• Assist in driving service quality enhancement and operational efficiency initiatives

Requirements:

• Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred

• Minimum 2 years of experience in hotel or related industry operations coordination

• Familiar with basic workflows of hotel departments

• Good communication skills in English and Chinese

• Strong organizational, analytical, and problem-solving skills

• Proficient in office software and report preparation (e.g., Excel, PowerPoint)

• Responsible, detail-oriented, and a good team player

• Able to work shifts and adapt to a fast-paced environment

Coordination Officer

Responsibilities:

• Assist Coordination Team Leader or department heads in organizing daily operational tasks

• Follow up on interdepartmental coordination to ensure effective communication and execution

• Compile and analyze operational data, providing reports and improvement suggestions

• Monitor departmental workflows to ensure compliance with hotel standards

• Address guest or staff operational concerns and propose solutions

• Support training and administrative tasks such as scheduling and documentation

• Assist in driving service quality enhancement and operational efficiency initiatives

Requirements:

• Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred

• Minimum 2 years of experience in hotel or related industry operations coordination

• Familiar with basic workflows of hotel departments

• Good communication skills in English and Chinese

• Strong organizational, analytical, and problem-solving skills

• Proficient in office software and report preparation (e.g., Excel, PowerPoint)

• Responsible, detail-oriented, and a good team player

• Able to work shifts and adapt to a fast-paced environment

Sales & Marketing

Marketing Manager / Assistant Marketing Manager

Responsibilities:

• Develop and implement marketing and promotional strategies for the brand, ensuring alignment with overall brand objectives

• Create annual marketing plans, including specific goals and budgets

• Create and execute targeted activities to enhance guest value and increase revenue, collaborating closely with various departments to highlight unique brand experiences

• Act as a liaison between different business units, understanding their needs and designing effective marketing plans or strategic actions

• Monitor and evaluate the effectiveness of ongoing marketing activities, setting key performance indicators for future initiatives

• Regularly update market trends, competitor analysis, and customer preferences to identify growth opportunities

• Design and execute hotel-specific promotional activities such as special packages, holiday events, and membership programs to attract more guests

• Maintain and develop relationships with key clients and partners to ensure high levels of customer satisfaction and loyalty

• Manage the hotel's social media accounts, create engaging content, and interact with followers to enhance the brand's online presence

• Proofread all marketing collaterals before publishment to ensure accuracy and consistency

Requirements:

• Minimum 5-8 years of experience in marketing, with 3 years in a managerial role, preferably in the hospitality industry

• Bachelor’s degree in Business, Marketing, or a related field

• Presentable, creative, self-motivated, responsible, organized, team player with good time management skills

• Mature with a positive mindset and a good team player

• Knowledge of the local market and industry trends

• Excellent communication, presentation, and negotiation skills

• Computer proficiency is required

• Fluency in both spoken and written English and Chinese

• Macau ID holder only

• Candidates with less experien

Sales Manager / Assistant Sales Manager

Responsibilities:

• Develop market analysis and competitive analysis to improve campaign performance and achieve sales targets

• Explore, identify, and develop new opportunities

• Perform sales activities to meet corporate objectives

• Ensure completeness and validity of customer orders, and coordinate with various departments

• Monitor and evaluate sales activities to achieve desired business goals

• Service new and existing clients

• Conduct market research to monitor industry trends and competitor activities

• Provide guests with information (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience

• Compile sales performance reports; collect feedback from sales channels and keep track of results to identify areas for improvement

• Responsible for planning, preparing, coordinating, operating, executing, and evaluating online campaigns and offline events

• Establish strong relationships with key clients, negotiate and prepare contracts

• Perform other tasks assigned by the Senior Sales Manager

• Proofread all sales collaterals before publishment to ensure accuracy and consistency

Requirements:

• Minimum 5-8 years of experience in sales, with 3 years in a managerial role, preferably in the hospitality industry

• Presentable, creative, self-motivated, responsible, organized, team player with good time management skills

• Mature with a positive mindset and a good team player

• Knowledge of the local market and industry trends

• Excellent communication, presentation, and negotiation skills

• Computer proficiency is required

• Fluency in both spoken and written English and Chinese

• Macau ID holder only

• Candidates with less experience will be considered for the position of Assistant Sales Manager

Senior Marketing Officer

Responsibilities:

• Execute digital marketing initiatives, including website development and maintenance, search engine optimization (SEO), social media engagement, and online advertising

• Design and produce marketing collateral, promotional materials, and visual content in line with brand guidelines.

• Conduct market research, coordinate promotional activities, and assist in managing marketing projects

• Adherence to company policies and perform other duties as assigned by superior to meet business needs

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field

• Minimum 3 years in marketing, digital, or related fields; hospitality or digital advertising experience preferred

• Experience in executing marketing campaigns

• Proficient in digital marketing tools, social media platforms, and graphic design

• Good command of written and verbal communication in Chinese and English

Sales Executive

Responsibility:

• Handle all sales-related documentation, activities and reports

• Manage accounts and maintain client relationships

• Assist in sales strategy planning and perform market and competitor analysis

• Adherence to company policies and perform other duties as assigned by superior to meet business needs

Requirement:

• Minimum 1 year of sales experience, preferably in hospitality

• Diploma in Hospitality Management, Business Administration or a related field

Finance

Finance Supervisor - Account Payable & Costing

Responsibilities:

• Assist superiors in daily tasks focused on account payable and costing;

• Ensure all inventory items have unit cost and be classified in its proper category;

• Ensure accuracy of Restaurant, Staff Canteen transfer F&B items from inventory/warehouse;

• Ensure accuracy of Housekeeping, Rooms and Engineering transfer items from inventory/warehouse;

• Conduct inventory spot checking in warehouse, Restaurant & Staff Canteen to ensure all items are maintained and matched with the system balance;

• Participate in month end stock taking and assist Auditor for annual stock taking;

• Prepare stock take variance report and investigate the reasons;

• Process, verify and update invoices, debit and credit notes, payment vouchers and receipts;

• Reconciliation of vendor statement against system statement accounts;

• Lead AP processing;

• Work closely with vendors and internal departments to ensure all documents are in order for payment processing and issues, queries and disputes are resolved in a timely manner;

• Prepare necessary information/ breakdown/ schedules/ reports requested by superior or auditor;

• Other duties or ad-hoc tasks assigned by superiors;

Requirements:

• Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Chinese and English

• Minimum 3 years of experience in Accounting / Finance, preferably in the hospitality industry

• Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus

• Ability to meet deadline

• Detail-oriented team player with financial analytical skills.

• Macau ID holder only

Finance Supervisor - Account Receivable & Income Audit

Responsibility:

• Compile and audit all income (especially for Rooms & Restaurants) related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis;

• Prepare journals, daily operating report and reconciliation;

• Ensure all debit card, credit card and digital transactions are properly audited, booked and reconciled to bank statements and journals are recorded on a timely basis;

• Prepare daily report reflecting total sales and submitted to Financial Controller & Management;

• Prepare a daily breakdown for cash management and follow up the subsequent settlements by cashiers.

• Verify and update invoices, debit and credit notes, vouchers and receipts to guests;

• Reconciliation of receivable statement against system statement accounts;

• Ensure month end city ledger closing balance agree with G/L & Manage AR clearing account to ensure it is properly reconciled;

• Work closely with guests (especially for travel agents, group guests) and internal departments to ensure all documents are in order for receiving processing and issues, queries and disputes are resolved in a timely manner;

• Ensure that vouchers are presented in numerical sequence and are properly accounted for;

• Prepared necessary information/ breakdown/ schedules/ reports requested by superior or auditor

• Other duties or ad-hoc tasks assigned by superiors;

Requirement:

• Minimum 3 years of experience in Accounting / Finance role, preferably in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Chinese and English

• Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus

• Ability to meet deadline

• Detail-oriented team player with financial analytical skills.

Finance Assistant (AR & Income Audit)

Responsibility:

• Process invoices, debit and credit notes, vouchers and receipts to guests;

• Issue statement and reconciliation to group guest, especially for OTA, other travel agents or groups;

• Sort out, filing, archiving relevant AR & Income audit supporting documents;

• Audit and trace the bank records for accuracy of cash/bank receipt;

• Act as cashier substitute when necessary.

• Other duties or ad-hoc tasks assigned by superiors;

Requirement:

• Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Chinese and English

• Fresh graduate is welcome

• Software: Words, Excel, Powerpoint, SageX3.

• Ability to meet deadline

• Detail-oriented team player with financial analytical skills

Finance Assistant (AP & Costing)

Responsibility:

• Prepare payment vouchers, cheque, remittance;

• Ensure regular payment are handled on times;

• Sort out, filing, archiving relevant AP & Costing supporting documents;

• Participate in month end stock taking and assist Auditor for annual stock taking;

• Messenger for banks, supplier and government departments etc;

• Other duties or ad-hoc tasks assigned by superiors;

Requirement:

• Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Chinese and English

• Fresh graduates are welcome

• Software: Word, Excel, PowerPoint, SageX3

• Ability to meet deadline

• Detail-oriented team player with financial analytical skills

Purchasing Supervisor

Responsibilities:

• Assist to establish and implement purchasing department policies & procedures

• Advise superior on ways to improve effectiveness and efficiency of Purchasing department

• Create monthly & yearly purchasing plans with a focus on cost control, budget management, and the identification of local and overseas vendors

• Research potential vendors, compare and evaluate offers from suppliers

• Negotiate contract terms for agreement and pricing

• Track orders and ensure timely delivery

• Prepare purchasing forms, reports for approval process, including cost analysis and review quality of purchasing products

• Other duties or ad-hoc tasks assigned by superiors

Requirements:

• Minimum 3 years of experience in purchasing in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Mandarin, Cantonese (English is a plus)

• Software: Words, Excel, Powerpoint

• Macau ID holder only

Senior Receiving Assistant

Responsibilities:

• Verify all deliveries against corresponding Purchase Orders (POs) for accuracy in items, quantities, and pricing.

• Inspect the quantity, quality, and expiry dates of all received goods; reject non-compliant items and follow established procedures for returns or exchanges.

• Accurately update the hotel's inventory management system (Sage X3) immediately upon receipt of goods.

• Actively support periodic stock counts, assist in variance analysis, and contribute to reporting.

• Facilitate the process for supplier returns or exchanges as required.

• Assist the Purchasing Manager in sourcing potential suppliers and in the preparation of purchasing documents (e.g., POs).

• Perform other duties or ad-hoc tasks as assigned by superiors

Requirement:

• High school graduate or above.

• Minimum of 1 year of experience in a receiving or related role within the hospitality industry.

• Strong attention to detail and commitment to accuracy in documentation and inventory records.

• Good organizational and time-management skills to handle the flow of daily deliveries.

• Effective communication and interpersonal skills for coordinating with suppliers and internal departments.

• Basic problem-solving skills to address discrepancies and non-conforming deliveries.

• Certification in inventory management or related field is an advantage.

• Must be a Macau ID holder

Warehouse Assistant

Responsibility:

• Conduct monthly full counts & daily spot checks;

• Investigate variances and implement corrective actions;

• Monitor temperature logs for cold room (e.g. -18C to 4C);

• Update stock movements in Sage X3 System;

• Identify slow-moving items for utilization;

• Minimize spoilage or obsolescence losses;

• Organize storage by category (food/beverage/cleaning zones);

• Enforce First-In-First-Out (FIFO) policy;

• Distribute requested items to user departments;

Requirement:

• High school graduated or above

• Good command of spoken and written Mandarin, Cantonese (English is a plus)

• Software: Words, Excel, Powerpoint

General Cashier

Responsibility:

• Responsible for cash management of hotel;

• Responsible for processing the daily cash receipt of hotel or restaurant, computer accounting entry to ensure accuracy of accounts;

• Responsible for cash paperwork processing and making statements;

• Assist the hotel finance department with daily affairs and operations.

• Follow department guidelines to perform work process of cashier counter, including verifying and keeping stubs to avoid any short payment or discrepancies in accounts;

• Manage, train and guide departmental cashiers on proper cash handling and reporting standards;

Requirement:

• Minimum 3 years of experience in cashier in the hospitality industry - High school graduated or above

• Good command of spoken and written Mandarin, Cantonese (English is a plus)

• Proficient in Microsoft Office Suite and Infrasys POS

• Flexible with rotating shift schedules

Cashier

Responsibilities:

• Handle all payment transactions at the restaurant and lounge cashier counter, including operating the POS system and cash register for cash, credit card, and digital payments.

• Accurately and efficiently process sales, payments, refunds, and exchanges using the POS system (Infrasys).

• Count and verify the cash float at the beginning and end of each shift, immediately reporting any discrepancies (overages/shortages).

• Check, organize, and file all transaction records; perform end-of-shift cash settlement and reconciliation, verifying the day's total revenue.

• Clean and organize the checkout counter work area, ensuring a tidy and professional environment.

• Strictly adhere to all company policies, procedures, and internal controls regarding cash handling, security, and financial reporting.

• Assist the General Cashier or Finance department with daily cash deposits, reporting, and other tasks as required.

Requirements:

• High school graduate or above.

• Experience as a Cashier in the hospitality industry (hotel, restaurant, or similar).

• Must be willing and able to work in shifts (including nights, weekends, and holidays).

Information Technology

Information Technology Manager / Assistant Information Technology Manager

Responsibilities:

• Infrastructure Design & Management:

• Plan and deploy robust network infrastructure, including structured cabling (Cat6A/fiber), Wi-Fi, firewalls, and VLAN segmentation

• Manage on-premises/cloud servers, NAS storage, and virtualization solutions to optimize resource utilization

• Oversee the phased implementation of IT systems, including Active Directory, file servers, and applications (e.g., PMS, POS, Finance System, HRMS)

• Cybersecurity & Compliance:

• Implement multi-layered security measures: firewalls, intrusion detection, NAC/RADIUS integration, and endpoint protection

• Ensure compliance and other regulations; develop incident response and disaster recovery plans

• Conduct regular audits and system updates

• Vendor & Project Coordination:

• Manage supplier solutions for hardware, software, and professional services (e.g., FortiGate, Veeam, Active Directory, NPS-Radius, Microsoft Exchange and Office 365 etc)

• Lead ELV system improvements, including CCTV redundancy and network isolation

• Collaborate with finance, operations, and suppliers to ensure timely project delivery within budget

• Team & User Support:

• Manage end-user devices (desktops, laptops, printers) and unified endpoint management tools

• Provide technical guidance to staff, resolve IT issues, and maintain system documentation

• Lead a small IT team

• Other duties or ad-hoc tasks assigned by superiors

Requirements:

• Degree or diploma in Computer Science, Information Technology, or a related field

• Minimum 5-8 years of IT management experience, preferably 3 years in managerial level in hospitality or multi-functional environments

• Proven expertise in network design (Huawei/H3C), Windows Server, SQL, and virtualization (VMware)

• Relevant certifications (e.g., HCIP, CCNA, MCSE, ITIL) are an advantage

• Experience with automation and scripting (e.g., PowerShell, Python)

• Knowledge of database management systems (e.g., SQL Server, MYSQL)

• Strong problem-solving skills, analytical abilities, ability to thrive under pressure during system rollouts and hotel openings

• Good command of spoken and written Chinese and English

• Macau ID holder only

• Candidates with less qualifications and experiences will be considered for the position of Assistant IT Manager

Information Technology Team Leader

Responsibilities:

• Manage the technical support team to ensure smooth daily IT support operations.

• Develop and optimize technical support processes and standards to enhance service quality and efficiency.

• Assign and track team tasks to ensure timely issue resolution.

• Provide second-level technical support for complex technical problems.

• Prepare technical documentation, user manuals, and training materials.

• Assist in system maintenance and updates.

• Coordinate with other departments to ensure IT services meet business needs.

Requirements:

• Bachelor’s degree or above in Computer Science, Information Technology, or related field.

• At least 5 years of IT support experience, with 2+ years in a team leadership role.

• Proficient in Windows/Linux operating systems, networking fundamentals, and common enterprise applications.

• Strong team management and cross-departmental communication skills.

• Ability to write technical reports and process documentation.

• Microsoft or networking certifications preferred.

• ITIL Foundation or related certification preferred.

Human Resources

Human Resources Manager / Assistant Human Resources Manager

Responsibilities:

• Provide administrative support to HR, including but not limited to:

  • Managing employee records and databases

  • Coordinating new hire orientations and employee onboarding

  • Processing employee paperwork and benefits

  • Maintaining confidentiality and handling sensitive HR matters

• Assist in the recruitment process, including but not limited to:

  • Posting job advertisements and managing job applications

  • Coordinating interviews and assessments

  • Conducting background checks and reference checks

• Develop and implement employee engagement initiatives, including but not limited to:

  • Organizing employee events and activities

  • Conducting employee surveys and focus groups

  • Developing internal communications and company newsletters

• Ensure compliance with labor laws and regulations, including but not limited to:

  • Managing staff's compensation claims and return-to-work programs

  • Conducting workplace investigations and disciplinary actions

  • Maintaining accurate records of employee attendance and leave

• Assist in the development and implementation of HR policies and procedures

• Perform other HR-related tasks as required

Requirements:

• Minimum 5-8 years of experience in HR, 3 years experience in managerial role, preferably in the hospitality industry

• Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field

• Proficiency in Microsoft Office and HR software

• Excellent organizational skills

• Ability to maintain confidentiality and handle sensitive HR matters

• Knowledge of labor laws and regulations in Macau

• Strong interpersonal abilities and communication skills

• Good command of spoken and written Chinese and English

Senior Human Resources Officer / Human Resources Officer

Responsibilities:

• Provide administrative support to HR, including but not limited to:

  • Managing employee records and databases

  • Coordinating new hire orientations and employee onboarding

  • Processing employee paperwork and benefits

  • Maintaining confidentiality and handling sensitive HR matters

• Assist in the recruitment process, including but not limited to:

  • Posting job advertisements and managing job applications

  • Coordinating interviews and assessments

  • Conducting background checks and reference checks

• Develop and implement employee engagement initiatives, including but not limited to:

  • Organizing employee events and activities

  • Conducting employee surveys and focus groups

  • Developing internal communications and company newsletters

• Ensure compliance with labor laws and regulations, including but not limited to:

  • Managing staff's compensation claims and return-to-work programs

  • Conducting workplace investigations and disciplinary actions

  • Maintaining accurate records of employee attendance and leave

• Assist in the development and implementation of HR policies and procedures

• Perform other HR-related tasks as required

Requirements:

• Minimum 3-5 years of experience in HR, preferably in the hospitality industry

• Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field

• Proficiency in Microsoft Office and HR software

• Excellent organizational skills

• Ability to maintain confidentiality and handle sensitive HR matters

• Knowledge of labor laws and regulations in Macau

• Strong interpersonal abilities and communication skills

• Good command of spoken and written Chinese and English

Human Resources Assistant

Responsibilities:

• Assist in the recruitment process by posting job advertisements, screening resumes, and scheduling interviews

• Communicate with candidates throughout the hiring process

• Coordinate onboarding activities for new hires, including preparing orientation materials and conducting orientation sessions

• Ensure all new employee paperwork is completed and processed

• Maintain and update employee records in the HR database, ensuring accuracy and confidentiality

• Assist with the preparation of HR reports and metrics

• Support the coordination of training sessions and employee development programs

• Assist in tracking employee training and development activities

• Help ensure compliance with labor laws and company policies

• Assist in the implementation of HR policies and procedures

• Provide general administrative support to the HR team, including filing, data entry, and responding to employee inquiries

• Assist in organizing HR events and employee engagement activities

• Good command of spoken and written Chinese and English

• Macau ID holder only

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred

• Knowledge of HR principles and practices is an advantage

• Strong organizational and time management skills

• Excellent written and verbal communication skills

• Proficient in Microsoft Office Suite and HR software

• Ability to maintain confidentiality and handle sensitive information

Executive Office

Assistant to General Manager

Responsibilities:

• Assist the General Manager in daily operations and strategic planning

• Manage the General Manager's calendar, scheduling meetings, appointments, and travel arrangements

• Prepare reports, presentations, and correspondence as needed

• Facilitate communication and collaboration with other departments to ensure seamless operations

• Attend meetings, take minutes, and follow up on action items

• Support budget preparation and financial reporting

• Coordinate special projects and initiatives as directed by the General Manager

• Maintain and organize files and records for easy access and reference

• Handle guest inquiries and concerns, ensuring prompt resolution

Requirements:

• Minimum 5 years of experience in an administrative or assistant to executives role, preferably in the hospitality industry

• Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field

• Exceptional organizational and time management skills, with a keen eye for detail

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and hotel management software

• Ability to multitask, prioritize effectively, and thrive in a fast-paced environment

• Discretion and integrity in handling confidential information and sensitive matters

• A proactive approach to problem-solving and a commitment to excellence

• Ability to work independently and as part of a team

• Knowledge of hospitality operations and industry trends is an advantage

• Strong interpersonal abilities and diplomatic communication skills

• Good command of spoken and written Chinese and English

Secretary

Responsibilities:

• Provide high-level administrative support to the General Manager

• Manage the General Manager's calendar, schedule appointments, meetings, travel arrangements and itineraries with precision

• Prepare and organize reports, presentations, and documents for meetings

• Conduct research, compile data, and produce insightful analyses to support decision-making processes

• Anticipate the needs of the General Manager and proactively address them to enhance efficiency and effectiveness

• Handle correspondence, including emails, phone calls, and letters, ensuring timely response

• Examine, verify, and organize a variety of records and reports including budget documents, invoices, and regulatory reports

• Attend meetings, take minutes, and follow up on action items

• Facilitate communication and collaboration with other departments to ensure seamless operations

• Develop and maintain strong relationships with internal and external parties

• Maintain and organize files and records for easy access and reference

• Maintain confidentiality and discretion in handling sensitive information and matters

• Perform other administrative tasks as required

Requirements:

• Minimum 5 years of experience in a secretarial or administrative role supporting executives, preferably in the hospitality industry

• Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field

• Exceptional organizational and time management skills, with a keen eye for detail

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and executive support software

• Ability to multitask, prioritize effectively, and thrive in a fast-paced environment

• Discretion and integrity in handling confidential information and sensitive matters

• A proactive approach to problem-solving and a commitment to excellence

• Ability to work independently and as part of a team

• Knowledge of hospitality operations and industry trends is an advantage

• Strong interpersonal abilities and diplomatic communication skills

• Good command of spoken and written Chinese and English

Senior Executive Office Officer / Executive Office Officer

Responsibilities:

• Administrative Support: Provide comprehensive administrative support to senior executives, including calendar management, travel arrangements, and meeting coordination.

• Communication: Serve as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely responses.

• Project Management: Assist in the planning and execution of projects, including tracking progress, deadlines, and deliverables.

• Documentation: Prepare and maintain reports, presentations, and other documents as required; ensure all documentation is accurate and up-to-date.

• Event Coordination: Organize and manage executive meetings, conferences, and corporate events, including logistics and materials preparation.

• Research and Analysis: Conduct research and provide analysis to support decision-making processes for the executive team.

• Team Collaboration: Work closely with other departments to facilitate collaboration and ensure alignment with organizational goals.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.

• Minimum of 5 years of experience in an executive support role or similar position.

• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.

• Demonstrated ability to maintain confidentiality and handle sensitive information.

• Strong problem-solving skills and attention to detail.

• Experience in project management and familiarity with project management tools.

• Knowledge of corporate governance and compliance standards.

• Previous experience in a leadership role is a plus.

• Good command of spoken and written Chinese and English

Applicatiopn:

Please submit your detailed resume to recruitment@cchotel.com.mo

CARAVEL HOTEL 澳門招聘

Looking for a place where you can potentially make a difference and build a rewarding, long-lasting career? We are seeking energetic, self-motivated individuals who yearn for a break from the norm to join our pioneering team and redefine the hospitality landscape!

Located in the heart of Macau, there stands a new boutique hotel that resembles the shape of a Caravel ship. Located conveniently near Ponte 16, Caravel Hotel Macau is close to various point of interests and Macau iconic eats. Every room is decorated uniquely with either a piece of street photography or a framed up mosaic artwork depicting the ever-changing dynamics of Macau. Come and be part of the uniquely Macau heritage experience with us at Caravel Hotel Macau!

Job Openings

Front Desk Agent

前台接待員

Salary Range: MOP13,000 to 16,000

薪資範圍：澳門幣13,000至16,000元

Responsibilities / 職責：

• Create an exceptional and unique Caravel experience by helping customers resolve issues or/and make special arrangements

  透過協助客戶解決問題或/和做出特殊安排，創造卓越且獨特的卡爾酒店體驗

• Push the boundaries in customer service by ensuring smooth operation of front desk services (i.e check in/out)

  透過確保前台服務（即入住/退房）的順利運行，為我們的客戶提供卓越的體驗

• Live and share the Caravel Hotel brand with guests, imparting thoughtfulness, wit and delight

  與客人分享卡爾酒店品牌，傳遞體貼、智慧和愉悅

• Establish positive guests relations.

  建立正面的賓客關係。

Requirements / 要求：

• Degree / Diploma holder in hospitality management.

  酒店管理學位/文憑持有者。

• At least 1 year customer service experience in hospitality.

  至少1 年酒店服務經驗。

• Fluent in spoken and written English, Cantonese and Mandarin.

  英語、粵語和國語口語和書寫流利。

• Shift duty including overnight shift is required.

  需輪班值班，包括夜班。

• Shift duty including weekends and public holidays

  輪班值班，包括週末和公共假期

APPLICATION 申請方式：

FOR MACAU LOCAL RESIDENTS ONLY.

Please submit your detailed resume to manager@caravelhotelmacau.com.

*All information collected will be used for recruitment purposes only and kept strictly confidential.

Know more about us: www.caravelhotelmacau.com

中國保安服務管理（澳門）有限公司招聘

中國保安服務管理（ 澳門 ）有限公司 (CHINA SECURITY SERVICE(MACAU) CO. LTD)成立於 2009 年。我司致力於發展澳門特別行政區保安服務等相關領域業務， 業務範圍包括： 為政府部門及私人機構提供保安守護、巡邏服務，為大型活動、體育比賽、展覽（示）會等提供臨時性保安服務等。

公司現有近 1000 名雇員，在澳門保安行業中名列前茅。公司擁有科學的管理、 嚴明的紀律和一流的服務。 在短期內樹立了高服務標準並受到了客戶單位的充分肯定和讚揚。

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保安員（200 名）

主要職責：

• 主要負責場所要求保安工作，維持秩序，分流及引導等工作，確保有關人士及財產安全。

任職要求：

• 持有澳門居民身份證，身體健康，小學或以上學歷證明及無犯罪記錄；

• 24小時輪班工作，全職或兼職可供選擇，適合供休閒一族

• 薪金面議

聯繫電話：2828 2211 周小姐，電郵：chinasecumacau@cssm.com.mo

或於週一至週五 9：00--17:30 親臨：澳門羅理基博士大馬路南光大廈 13 樓 C 座

Cortina Watch (Macau) 高登鐘錶澳門招聘

Cortina Watch is one of the leading names in luxury horology, representing the world's most prestigious watch maisons across the Asia Pacific. Founded in 1972, the company has evolved from a family-run boutique into a cornerstone of luxury retail. Today, Cortina Watch operates a sophisticated network of approximately 40 boutiques across Singapore, Malaysia, Thailand, Taiwan, Australia, Macau, and Hong Kong.

As a key business unit under the umbrella of Cortina Holdings—a regional leader with a collective workforce of over 700 professionals—Cortina Watch benefits from the stability and strategic foresight of a well-established parent organization. This backing allows the brand to maintain an unwavering focus on bridging the heritage of fine watchmaking with an international community of collectors. By curating world-class experiences and fostering deep client connections, Cortina Watch continues to lead the market in horological excellence. The company is now seeking high-caliber talent to drive strategy and elevate the standard of luxury retail experiences in an increasingly dynamic market.

Assistant Boutique Manager /Boutique Manager店舖副經理/店舖經理

職責：

• 管理店舖日常營運及建立高效團隊

• 帶領團隊達成公司營業指標及符合公司服務標準

• 提升顧客服務質素及保持品牌形象

• 提供優質顧客服務, 銷售貨品

入職條件：

• 中學以上學歷。

• 5年或以上鐘錶銷售經驗及至少1年店鋪管理經驗。

• 精通英語、廣東話和普通話的溝通能力。

Sales Associate / Senior Sales Associate 鐘錶銷售顧問/高級鐘錶銷售顧問

職責：

• 提供優質顧客服務, 銷售貨品

• 主動積極為顧客提供專業鐘錶建議

• 協助店舖日常業務處理

入職條件：

• 中學以上學歷。

• 1-2年或以上鐘錶/零售業經驗。

• 歡迎有酒店/零售背景的經驗。

• 操流利廣東話及普通話, 略懂英語

員工福利：

• 優厚薪酬

• 各項假期 (有薪年假、婚假、恩恤假等)

• 醫療福利

• 年終奬金

• 良好晉升機會

申請方式：

有意應徵者可透過以下表格，或將履歷表 (附帶相片)及要求待遇電郵hr.hk@cortinawatch.com

申請人所提供的個人資料絕對保密，並只用作招聘有關用途。

APPLY NOW 立即預約面試

WYNN PALACE (MACAU) 澳門永利皇宮招聘

會籍忠誠管理專員Executive – Loyalty Marketing (ID: 4254BR)

主要職責：

負責執行市場營銷活動和戰略，以吸引和留住賓客及確保為賓客帶來高水平的滿意度。

職位介紹：

• 負責協助經理規劃及實行賓客的活動及推廣計劃

• 實施娛樂場推廣並執行後續行動

• 須以專業及正面的態度與部門、團隊成員、管理層及承包商等作出溝通及協調工作，以確保項目能順利運行

• 管理和監督生產營銷材料，如贈品，門票等

• 向管理層作出每日及每月的工作彙報

職位要求：

• 工作經驗：具最少兩年娛樂場市場業務的工作經驗

• 教育程度：學士學位或同等學歷

• 技能 / 證書：熟悉賭桌遊戲的玩法及規例（具戰略策劃經驗者為佳）

• 語言能力：能操流利廣東話，普通話及英語 (日文及韓文皆適 ）

• 電腦應用：熟悉Ms Office軟件操作及良好打字技巧 (英文及中文)

Job Purpose

Execute marketing campaigns and strategies to attract and retain players and ensure the highest level of guest satisfaction.

Key Responsibilities

• Support the Manager to plan, coordinate and execute player development events and promotional activities

• Conduct gaming promotions and perform follow-up actions

• Interact with Department and Company Team Members, management, and contractors professionally and positively to ensure projects run smoothly

• Manage and oversee the production of marketing materials such as gifts, tickets, etc.

• Prepare daily and monthly reports for management’s review

Competencies and Requirements

• Experience: Minimum of 2 years’ gaming marketing experience

• Education: Bachelor’s degree or equivalent

• Knowledge/Certificates: Knowledge of table game regulations. (Strategic planning experience preferred)

• Language Ability: Fluent in Cantonese, Mandarin and English (Japanese & Korean an advantage)

• Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)

公關傳訊主任Officer - Public Relations (1076BR)

主要職責

協助公關傳訊經理執行本地及國際公共關係策略和計劃，透過與媒體建立良好合作關係及拓展媒體網絡，提升公司品牌聲譽，並確保公司活動、公告及重要訊息獲得正面及有效的媒體宣傳。

職位介紹

• 處理本地、區域及國際媒體的查詢，並跟進相關媒體聯絡及溝通事宜

• 策劃、統籌及執行媒體考察、拍攝項目、攝影安排及媒體接待活動

• 組織及推行各類媒體活動、新聞發布會及公共關係推廣項目

• 撰寫、編輯及翻譯新聞稿、度假村資料簡介、媒體邀請函及其他宣傳與傳訊材料

• 與指定公共關係代理公司保持緊密合作，確保各項傳訊及宣傳計劃順利執行

• 建立及維繫與目標媒體的良好合作關係，積極拓展媒體網絡，以提升品牌知名度及媒體曝光率

• 支援本地及國際公共關係策略及傳訊計劃的執行，促進公司品牌形象及業務發展目標

• 完成管理層指派的其他臨時職務及專案工作

職位要求

• 工作經驗：具至少2至3年相關工作經驗

• 教育程度：學士學位或同等學歷，具新聞或傳播學士學位

• 語言能力：能操流利廣東話及英語，具良好中英文書寫能力

• 電腦應用：熟悉 Microsoft Office 辦公室軟件，包括 Word、Excel、PowerPoint 及 Outlook（中英文版本）

Job Purpose

Support the Manager - Public Relations in executing local and international public relations strategies and initiatives to enhance the company's brand reputation, ensuring events, announcements, and key communications are effectively promoted through strong media partnerships and positive media coverage

Key Responsibilities

• Manage media enquiries from local, regional, and international media outlets, and maintain effective communication with media representatives

• Support the planning and execution of media tours, filming activities, photoshoots, and entertainment arrangements

• Organize and deliver media events, press conferences, and public relations initiatives

• Draft, edit, and translate press materials, including press releases, property fact sheets, media advisories, and other communications collateral

• Liaise closely with appointed public relations agencies to ensure the effective execution of communication and publicity initiatives

• Develop and maintain strong relationships with targeted media contacts, expanding media networks to enhance brand awareness and media exposure

• Support the implementation of public relations strategies and communications programs to promote the organization's brand and key initiatives

• Perform other ad hoc duties and special projects as assigned by management

Competencies and Requirements

• Experience: Minimum 2-3 years of experience in related field

• Education: Bachelor’s degree in communications or journalism preferred

• Language Ability: Good written and spoken English, Mandarin, and Cantonese

• Computer Skills: Proficient in MS Office (English and Chinese) and Excel

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

視聽高級技術員 Senior Technician - Audio Visual (ID:1237BR)

主要職責

須負責包括但不限於圖形與視頻顯示器、音頻系統，照明和控制系統和投影系統的修理，保養和解決故障問題。

職位介紹

• 協調和帶領技術員規劃、設置、操作、維修和支援持視聽系統和設備，確保在日常使用及特別活動中能正常運作

• 須於會議前進行視聽設備的測試、檢查和驗證，以確保設備視聽質量運作正常

• 須負責維修系統組件，以確保視聽系統行動運作正常

• 分析和解決安裝問題

• 執行視聽部的質量控制機制，包括安裝程序，存儲，音頻和視頻設備的使用，以及健康和安全

職位要求

• 工作經驗：具最少六年視聽控制系統相關的工作經驗

• 技能 / 證書：具操作音頻通信、錄影顯示系統、廣播系統、MATV、視頻投影系統、CD 機、VCD 和 DVD 格式的知識

• 教育程度：中學畢業或同等學歷

• 語言能力：能操良好廣東話 及英語會話

• 電腦應用：熟悉 PC 及 MS Office 電腦軟件操作，懂電腦硬件配置和程式編寫者優先考慮

Job Purpose

Operate and maintain Fire Services systems in accordance with preventative maintenance programs and as ad hoc needs arise

Key Responsibilities

• Coordinate with and lead the technicians to plan, setup, operate, maintain and support AV systems and equipment for regular use and special events

• Conduct pre-conference tests to check and verify equipment and sound and vision quality

• Maintain systems components to ensure smooth AV operations

• Analyse and troubleshoot installations issues and problems

• Adhere to quality control mechanisms for the AV Department including setup, storage, audio and video, equipment use, and health and safety

Competencies and Requirements

• Experience: Minimum 6 years of AV experience

• Knowledge/Certificates: Operational knowledge of audio communications, video display systems, public announcement,

• MATV, video projection systems, CD, VCD and DVD formats

• Education: Secondary school diploma or equivalent

• Language Abilities: Good Cantonese and conversational English

• Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

電器工程師 Engineer (Electrical) (ID: 3281BR)

主要職責：監督電機技術員以執行操作和維護高壓/中壓電力設備，PMS 系統，應急發電機和 UPS 系統，作為預防性維護計劃的一部分，以及存在臨時維修的需要

職位介紹

• 確保高壓/中壓電力設備，PMS，應急發電機和 UPS 系統的維修，保養和安裝工作，並遵守安全規則和規定

• 監督電機團隊的日常營運

• 定期進行預防性維護檢查，並遵守能源管理和節約計劃

• 對困難的情況進行故障排除，以免影響度假村的營運

• 確保電機設備處於良好的工作狀態

• 有效處理所有工作訂單，並報告賓客問題和技術人員的工作效率

• 在遵守既定政策和程序的同時，提供永利皇宮的高質量和服務水準

• 對高壓/中壓電力，PMS，應急發電機和 UPS 系統實施保養工作並進行有效及即時的維修

• 確保大樓，設施，設備和工作地方都保持乾淨，整潔，安全

• 與組織內的跨部門團隊密切合作並進行協調，以確保工作流程順暢

• 按需要參加緊急情況

• 向電機總工程師或以上主管報告問題

• 協助和履行電機總工程師或以上主管所委派的工作

職位要求

• 工作經驗：

• 至少有 5 年相關經驗（其中 3 年技術員經驗），涉及高壓/中壓變壓器，高壓/中壓/低壓配電盤，高壓/低壓應急發電機和 UPS 系統的操作和維護

• 在復雜的過程控制系統上具有豐富的技術經驗和發現故障的能力

• 具有高壓/中壓開關和安全程序方面的經驗

• 技能 / 證書：

• 熟練使用各種國際法規和標準，例如 BS，IEC，IEE 等

• 了解澳門有關低壓電機系統和設備的操作和維護的法規和市場

• 教育程度：電機工程學士學位或以上程度

• 語言能力：能操良好廣東話及普通話，一般英語

• 電腦應用：熟識 MS Office 及 AutoCAD

Job Purpose: Supervise the Electrical Technicians to perform operate and maintain HV/MV equipment, PMS system, emergency generator and UPS system as part of the preventative maintenance program and also ad hoc needs arise.

Key Responsibilities

• Ensure repairs, maintenance and installation work on HV/MV equipment, PMS, emergency generator and UPS system adhere to safety rules and regulations

• Supervise the daily operations of the Electrical Team

• Conduct regular preventative maintenance inspections and adhere to energy management and conservation programs

• Trouble-shoot difficult cases to prevent interruptions to resort operations

• Ensure electrical equipment is in perfect working order and all areas are presented as new

• Process all work orders efficiently and report guest issues and Technicians’ productivity

• Deliver Wynn Palace’s high standards of quality and service while adhering to established policies and procedures

• Implement the PPM and effective and timely repairs on HV/MV equipment, PMS, emergency generator and UPS system

• Ensure buildings, facilities, equipment and work areas are kept clean, health and safety standards

• Work closely and coordinate with cross functional teams within the organization to ensure smooth external and internal work flows

• Attend to emergencies as required

• Report and escalate problems to Chief Engineer or above

• Accept any other duties and responsibilities assigned by the Chief Engineer or above

Competencies and Requirements

• Experience:

• Minimum 5 years of related experience (in which 3 years hands-on) experience on operation and maintenance of HV/MV transformers, HV/MV/LV switchboards, HV/LV emergency generators and UPS system

• Strong technical experience and ability in fault finding on complex process control systems

• Experience in HV/MV switching and safety procedures

• Knowledge/Certificates:

• Proficient in using various international codes and standards such as BS, IEC, IEE, etc.

• Knowledge of Macau regulation and market relating to the operation and maintenance of the LV electrical system and equipment

• Education:

• High Diploma degree or above for Electrical Engineering

• Language Abilities: Good command of spoken and written English and Chinese (Cantonese/ Mandarin)

• Computer Skills: Proficient in MS Office and AutoCAD

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

日本壽司廚師 Sushi Chef (ID:4045BR)

主要職責

• 生產高品質的壽司及刺身，以滿足賓客的需求

職位介紹

• 生產高品質的壽司，以滿足賓客的需求

• 須作出供應需求的預測及監控貨倉的存貨

• 以 HACCP 的標準儲存及冷藏食品，保持廚房及用具的清潔衛生

• 須不斷改善健康及安全標準

職位要求

• 工作經驗：具最少八年從事於四、五星級日式廚房壽司廚師的工作經驗，有廚師發辦或板前料理工作經驗者優先考慮

• 技能 / 證書：對日式菜餚˴時令食材及壽司等瞭如指掌；精通刀切技術

• 教育程度：中學畢業或等同學歷

• 語言能力：流利廣東話˴普通話˴英語及基本日文

Job Purpose: Produce high quality sushi and sashimi dishes to fulfil customers’ orders

Key Responsibilities

• Produce high quality sushi dishes to fulfil customers’ orders

• Forecast sushi supply needs for the stock room and manage inventory levels

• Maintain HACCP standards for dry and cold storage of sushi ingredients, and cleaning and tidying the sushi station and utensils

• Continuously improve health and safety standards

Competencies and Requirements

• Experience: Minimum of 8 years’ experience as a sushi chef in a 5 star Japanese fine-dining kitchen, with Omakase working experience in advance

• Knowledge/Certificates: Excellent product knowledge of Japanese cuisine, seasonal ingredients, and sushi; accurate knife skills and proven sushi abilities

• Education: Secondary school or equivalent

• Language Abilities: Fluent Cantonese, Mandarin, English and basic Japanese

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

行李及代客泊車服務主任 Captain - Bell, Door & Valet (ID:1240BR)

主要職責：監督、培訓及指導行李服務員、門僮及行李托管服務部的團隊成員，以確保團隊成員能為賓客帶來五星

級的禮遇及有效率的服務。

職位介紹

• 協助行李及代客泊車服務部的管理層處理部門日常運作

• 安排行李服務員護送每一位賓客到房間

• 監控賓客行李和物品的處理，標籤，儲存和運送程序

• 監控團體的行李和物品運送程序的有效性

• 確保團隊成員不只能為賓客提供永利皇宮五星級的禮遇及有效率的服務，更期望能讓賓客體驗超乎所想的感受

• 更新報告，如酒店賓客入住進度，個人、團體及貴賓抵達/離開的進度報告

• 向經理準備定期報告

• 監控行李服務部及行李托管服務部的設施及工作地方衛生和清潔

• 清楚了解度假村內的所有設施、服務及活動

• 監控質量控制機制，包括服務標準、團隊成員儀表、設備演示、以及健康和安全

• 不斷提升部門的健康及安全標準

• 處理失物事故

• 監督部門的行政工作

• 當經理不在崗位時，須協助及履行其工作

職位要求

• 工作經驗：最少兩年於五星級酒店從事行李服務或門僮工作，具管理經驗者優先考慮

• 技能 / 證書：熟識澳門周圍的景點

• 教育程度：中學學位或同等學歷

• 語言能力：能操良好英語、廣東話及普通話

• 電腦應用：須熟悉 MS Office 操作

Job Purpose: Supervise, train and guide Bell, Door & Valet and Sky Limo Operation staff and ensure guests receive

courteous and efficient five-star service.

Key Responsibilities

• Assist in the daily operations management of the Bell, Door & Valet and Sky Limo Operation Department

• Assign a Bellperson to escort each guest to their room

• Monitor handling, labelling, storage and delivery procedures for guest luggage and items

• Supervise the efficient handling of group baggage deliveries and amenities

• Ensure Bell, Door & Valet and Sky Limo Operation staff deliver Wynn Palace’s high standards of quality, service and guest satisfaction

• Update progress reports of check-in process, arrivals/departures of FIT, Group and VIP guests

• Prepare regular reports for the Manager

• Monitor the cleanliness and hygiene of all sections of Bell, Door & Valet and Sky Limo Operation equipment and work areas

• Handle lost and found claims

• Know and understand the resort’s facilities, services and activities

• Monitor quality control mechanisms for Bell, Door, Valet, Baggage Check, Lobby Greeter and Sky Limo services including service standards, staff grooming, equipment presentation, and health and safety

• Continuously improve health and safety standards

• Assist and perform duties assigned by Senior Captain and above.

Competencies and Requirements

• Experience: Minimum 2 years of Bell Services experience in a five-star hotel preferred. Supervisory experience an advantage

• Knowledge/Certificates: n/a

• Education: Secondary school diploma or equivalent

• Language Abilities: Good Cantonese, Mandarin and English

• Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

僱員關係專員Specialist - Employee Relations (Human Resources) (3082BR)

主要職責

協助僱員關係經理監督僱員關係團隊的運作，並根據公司人力資源政策、標準及程序，確保僱員關係相關日常工作得以有效執行及順利推展

職位介紹

• 按照公司服務標準及電話禮儀，接聽及處理僱員關係熱線來電

• 處理團隊僱員就僱員關係相關事宜提出的查詢、投訴及申訴個案

• 為離職僱員安排及進行離職面談，收集相關意見及反饋

• 協助為被解僱的團隊成員進行離職會議

• 維護及更新僱員離職相關紀錄，確保資料準確及完整

• 編製定期報告，並按需要整理及編製統計報表

• 統籌及支援僱員關係相關活動、講座及計劃，包括僱員支援計劃（EAP）及 WE Volunteer 義工活動

• 協助僱員關係經理準備提交予勞工事務局處理之勞資糾紛個案相關文件

• 按需要協助執行各項人力資源活動、項目及僱員活動

• 執行僱員關係經理指派之其他工作職責及特別項目

職位要求

• 工作經驗：最少 4 年人力資源相關工作經驗，於僱員關係範疇工作者優先考慮

• 教育程度：學士學位或同等學歷，人力資源管理專業優先考慮

• 語言能力：操流利的廣東話、普通話及英語

• 電腦應用：熟悉 Microsoft Office 辦公室軟件，包括 Word、Excel、PowerPoint 及 Outlook（中英文版本）

• 具備良好電腦應用能力，能熟練使用一般辦公及人力資源相關系統。

Job Purpose: Support the Employee Relations Manager in overseeing the Employee Relations function and ensuring the effective implementation of daily operations in accordance with the Company's Human Resources policies, standards, and procedures.

Key Responsibilities

• Handle incoming calls to the Employee Relations hotline according to company standards and telephone etiquette

• Handling walk-in enquiries, complaints or grievances from staff on Employee Relations issues

• Conduct exit interviews for resigned Team Member

• Assist in the preparation of document related to Team Member termination

• Assist in conducting separation meeting for discharged Team Member

• Update and maintain accurate departmental records related to Team Member separation

• Prepare periodical report and compile statistical report if necessary

• Coordinate Employee Relations related seminars and activities such as Employee Assistance Programs and WE Volunteer activities

• Assist the Employee Relations Manager in preparing document for labour dispute cases filed under Labour Department

• Assist in other Human Resources functions and events as needed

• Perform any other tasks assigned by Employee Relations Manager

Competencies and Requirements:

• Experience: Minimum 4 years of experience in Human Resources, preferably with exposure to Employee Relations functions.

• Education: Bachelor’s degree in human resources management or a related discipline preferred.

• Language Ability: Fluent in English and Cantonese, Good command of spoken in Mandarin is an advantage.

• Computer Skills: Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook (Chinese and English versions). Comfortable working with HR systems and standard office software.

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

僱員關係協調員Coordinator - Employee Relations (Human Resources) (3016BR)

主要職責：履行文書職責，為僱員關係部提供日常行政及營運支援

職位介紹：

• 按照公司服務標準及電話禮儀，接聽及處理僱員關係熱線來電

• 協助處理團隊成員就僱員關係相關事宜提出的查詢、投訴及申訴個案

• 為離職僱員安排及進行離職面談，收集相關意見及反饋

• 維護及更新團隊成員離職相關紀錄，確保資料準確及完整

• 統籌及支援僱員關係相關活動、講座及計劃，包括僱員支援計劃（EAP）及 WE Volunteer 義工活動

• 按需要協助執行各項人力資源活動、項目及僱員活動

• 執行員工關係經理指派之其他工作職責及特別項目

職位要求：

• 工作經驗： 具備至少 2 至 3 年相關工作經驗，於僱員關係範疇工作者優先考慮

• 教育程度： 學士學位或同等學歷，人力資源管理專業優先考慮

• 語言能力： 操流利的廣東話、普通話及英語

• 電腦應用： 熟悉 Microsoft Office 辦公室軟件，包括 Word、Excel、PowerPoint 及 Outlook（中英文版本）。具備良好電腦應用能力，能熟練使用一般辦公及人力資源相關系統。

Job Purpose:

Perform clerical duties, provide administrative support to and assist in the daily operation of the Employee Relations Department.

Daily Operations

• Handle incoming calls to the Employee Relations hotline in a professional manner, following company service standards and telephone etiquette.

• Respond to and assist with walk-in enquiries, complaints, and employee grievances related to Employee Relations matters.

• Conduct exit interviews and gather feedback from departing Team Members.

• Maintain and update accurate records relating to Team Member separations and employee relations cases.

• Prepare periodical report to concerned parties

• Coordinate and support Employee Relations initiatives, seminars, and engagement activities, including Employee Assistance Programs (EAP) and WE Volunteer events.

• Assist with various Human Resources activities, projects, and events as required.

• Provide administrative and operational support to the Employee Relations function.

• Carry out any other duties and special assignments as delegated by the Employee Relations Manager.

Competencies and Requirements:

• Experience: Minimum 2–3 years of relevant work experience, preferably within Human Resources or Employee Relations.

• Education: Bachelor’s degree in human resources management or a related discipline preferred.

• Language Ability: Fluent in English and Cantonese, Good command of spoken in Mandarin is an advantage.

• Computer Skills: Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook (Chinese and English versions). Comfortable working with HR systems and standard office software.

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Surveillance Operator 系統監察操作員 (3605BR)

主要職責

• 負責透過閉路電視攝錄系統及設備對整個娛樂場進行審查

• 確保團隊成員和顧客遵守公司的規則和程序；以保障公司所有資產（包括團隊成員）

• 必須時常保持高度警惕，反應敏捷及能承受相關之工作壓力

• 儲存所有錄像證據和按照部門制定進行監察，並能提供相關報告

• 向管理層報告所有緊急情況及侵權行為

職位要求

• 具娛樂場系統監察操作員工作經驗者優先考慮

• 熟悉澳門博彩條例和娛樂場各部門的工作程序，並須具編寫報告技巧

• 中學畢業或以上程度

• 能操廣東話，良好英語書寫

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

司膳員 Butler - VIP Services (ID: 1296BR)

主要職責

• 負責為入住永利皇宮的貴賓提供專業及個人化的服務。對於賓客提出的要求，須作出即時的回應及竭力滿足所需，務求為賓客帶來樂而忘返的體驗。

職位介紹

• 確保貴賓能感受難忘及超越期望的住宿體驗

• 各方面都能為貴賓提供高標準質量的服務，以達到賓客的滿意度，並遵照已定立的政策及程序

• 為賓客的到臨準備貴賓服務區域、套房及擺放所需的用品，以創建豪華的氣氛

• 須透徹瞭解整個渡假村的設施、服務及所有的餐飲服務

• 針對賓客的喜惡，製作個人的檔案，並須不斷保持更新

職位要求

• 工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮

• 教育程度：學士學位或同等學歷為佳

• 語言能力：能操流利的廣東話及普通話；良好英語溝通者優先考慮

Job Purpose

• Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities

• Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations

• Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures

• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities

• •Know and understand the resort’s facilities and services and all F&B items on the menu

• Maintain guests’ preference profiles and track their likes and dislikes

Competencies and Requirements

• Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred

• Education: Bachelor degree or equivalent preferred

• Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

花藝助理技術員 Assistant Floral Technician (ID:1244BR)

主要職責：負責設置酒店各區域的鮮花作品，協助花藝主任及花藝經理妥善完成酒店區域及賓客所需，並維持花藝部工作區域的整潔。

職位介紹

• 於花藝工作間及酒店範圍內工作，負責處理公共區域之簡單枱花及內部訂單，以及切割花莖及擺放鮮花

• 清潔和儲存玻璃器皿以及消毒水桶

• 按日常護理程序保養及更換鮮花，並按需要為鮮花添加或更換清水

• 提供宴會工作及特別節目所需的花藝協助

• 協助製作酒店客房內的花藝作品

• 於收貨時負責接收、處理及存放所有花材，並確保所有鮮花妥善保存於雪房內

• 報告上級有關花材或植物的凋謝或損耗情況

• 經常保持工作間整潔，清理工作間內的垃圾

• 製作枱花及於指定時間把鮮花送到餐廳、個別商店或特定區域

• 接受花藝主任或花藝經理指派的工作

• 協助花藝一級技術員進行日常花藝工作間的工作

• 收回花瓶和花藝器皿

職位要求

• 工作經驗：具一年專業花藝知識優先

• 教育程度：小學程度或同等學歷

• 語言能力：廣東話、普通話或英語

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Manager – English Copywriting

Job Purpose: The Manager – English Copywriting is responsible for developing compelling, brand-aligned written content that elevates the Wynn luxury experience across all guest touchpoints. This role plays a critical part in driving marketing communications, storytelling, and brand voice consistency across digital, print, and on-property channels.

The ideal candidate is a highly creative storyteller with strong attention to detail, capable of translating business objectives into refined, persuasive, and engaging copy that resonates with a luxury audience.

Key Responsibilities

• Content Development & Copywriting

• Create high-quality English copy for a wide range of channels, including:

• Integrated marketing campaigns

• Website and mobile platforms

• Social media and digital advertising

• EDMs (email marketing)

• Press releases and corporate communications

• On-property collaterals (signage, brochures, menus, in-room materials)

• Craft compelling brand narratives that reinforce Wynn’s positioning as a premier luxury destination.

• Ensure all copy reflects consistent tone, voice, and brand standards.

• Campaign & Project Support Collaborate with marketing, design, digital, and PR teams to conceptualize and execute integrated campaigns.

• Translate marketing briefs into clear, effective messaging that drives engagement and conversions.

• Manage multiple projects simultaneously, meeting tight deadlines in a fast-paced environment.

• Editing & Quality Control

• Proofread and edit content to ensure accuracy, clarity, grammar, and brand compliance.

• Review translations and localized content (Chinese/English) to maintain messaging integrity.

• Maintain editorial standards and copy guidelines.

• Brand & Guest Experience Alignment

• Understand Wynn’s luxury brand identity and guest demographics to tailor messaging accordingly.

• Ensure all written materials enhance the overall guest journey and reflect world-class service standards.

Competencies and Requirements

• Experience: Minimum 4–6+ years, preferably in luxury hospitality, integrated resorts, lifestyle, or premium brands.

• Knowledge/Certificates:

• Exceptional command of written English with strong storytelling ability.

• Proven experience writing for luxury, lifestyle, or high-end brands.

• Strong conceptual thinking and ability to develop creative campaign ideas.

• Detail-oriented with excellent proofreading and editing skills.

• Ability to balance creativity with strategic objectives and business goals.

• Strong project management and stakeholder coordination abilities.

• Proficient in leveraging AI tools to enhance copywriting and translation efficiency, with the ability to produce high-quality, contextually accurate content

• Education: Bachelor’s degree in marketing, Communications, Journalism, English, or related field.

• Language Abilities: Fluent in English and Chinese (Cantonese and Mandarin), Knowledge of Korea/Japanese language is a plus but not required.

• Computer Skills: MS Office, Familiarity with digital marketing platforms (CMS, social channels, CRM systems) is an advantage. Basic understanding of GEO/SEO/SEM principles is preferred.

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

值班工程師 Duty Engineer

主要職責

• 確保高品質的維修工作按計劃及程序完成。迅速且有效地應對緊急維修情況，以減少停機時間，並確保賓客的安全與舒適。

職位介紹

• 作為緊急故障及關鍵系統失效的第一線應對人員。

• 診斷並解決涉及暖通空調、電力、管道及消防系統的緊急問題。

• 與相關部門協調，確保迅速解決緊急情況，並將對賓客及營運的影響降至最低。

• 監控樓宇管理系統，及早識別潛在風險以防止問題擴大。

• 監督安裝、維修、翻新及保養工作，確保維修工作及工單按計劃及程序完成，並保持高品質。

• 每日檢查所有建築、設備及設施，以降低緊急情況發生的可能性，並在需要時採取糾正措施。

職位要求

• 工作經驗：具最少五年工程維修工作經驗

• 技能 / 證書：熟識工程部的運作及工作範圍，以及有關工具及設備運用。 這些包括但不限於暖通空調、電器、消

• 防、水管及排水系統、供水、BMS、UPS 和照明控制系統。

• 教育程度：高中畢業或以上程度

• 語言能力：能操良好英語、廣東話及普通話

• 電腦應用：熟識 MS Office (熟識各種控制系統如 PMS, BMS 和 AFA 系統者優先)

Job Purpose

• Support and assist the Manager – Duty Eng Team with the shift operations of the Engineering Department and ensure high-quality maintenance works are carried out on schedule and in accordance with procedures. Respond promptly and effectively to emergency maintenance situations to minimize downtime and ensure guest safety and comfort.

Key Responsibilities

• Act as the first responder for urgent breakdowns and critical system failures.

• Diagnose and resolve emergency issues involving HVAC, electrical, plumbing, and fire safety systems.

• Coordinate with relevant departments to ensure swift resolution of emergencies with minimal impact on guests and operations.

• Monitor building systems and identify potential risks before they escalate.

• Supervisor installations, repairs, renovations and maintenance works. Ensure high-quality maintenance works and work orders are carried out on schedule and in accordance with procedures

• Conduct daily inspections of all buildings, plants and facilities to reduce the likelihood of emergencies and execute correction action if needed

Competencies and Requirements

• Experience: Minimum of 5 years’engineering experience

• Knowledge/Certificates: Knowledge of a range of engineering activities, tools and equipment. These include but not limited to HVAC, Electrical, Fire Services, plumbing and drainage, water supply, BMS, UPS and lighting control system.

• Education: Secondary school diploma or above

• Language Ability: Good English, Cantonese and Mandarin

• Computer Skills: Proficient in MS Office. Various Control Systems such as PMS, BMS and AFA systems is an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

視聽一級技術員 Technician I - Audio Visual

主要職責：在高級視聽技術員的監督下，須負責圖像及影像播放、投影系統、音響系統、照明及控制系統的修理及保養等工作。

職位介紹

• 須負責規劃、設置、操作、維修和支援持視聽系統和設備，確保在日常使用及特別活動中能正常運作

• 須於會議前進行視聽設備的測試、檢查和驗證，以確保設備視聽質量運作正常

• 須負責維修系統組件，以確保視聽系統行動運作正常

• 根據需要設計，安裝和測試新的視聽設備

• 分析和解決安裝問題

職位要求

• 工作經驗：具最少四年於視聽部工作的經驗

• 技能 / 證書：須能操作數碼控台，音響系統，LED 顯示屏和投影機，視頻播放軟件及燈光系統

• 教育程度：中學畢業或同等學歷

• 語言能力：能操良好廣東話及英語會話

• 電腦應用：熟悉 PC 及 MS Office 電腦軟件操作，懂電腦硬件配置和程式編寫者優先考慮

Job Purpose: Repair, maintain and troubleshoot graphic and video displays and projection systems, audio systems, lighting and control systems under the supervision of the Senior Technician.

Key Responsibilities

• Plan, setup, operate, maintain and support AV systems and equipment for regular use and special events

• Conduct pre-conference tests to check and verify equipment and sound and vision quality

• Maintain systems components to ensure smooth AV operations

• Analyse and troubleshoot installations issues and problems

• Design, install and test new AV equipment as required

Competencies and Requirements

• Experience: Minimum 4 years of AV experience

• Knowledge/Certificates: Operational knowledge of digital sound desks, PA systems, LED screens and projectors, video playback software and lighting systems

• Education: Secondary school diploma or equivalent

• Language Ability: Good Cantonese and conversational English

• Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

禮賓司膳員 Concierge Butler

主要職責

• 負責為永利皇宮主席會的貴賓提供專業及個人化的服務。對於賓客提出的要求，須作出即時的回應及竭力滿足所需，務求為賓客帶來樂而忘返的體驗。

職位介紹

• 為賓客的到臨準備及擺放娛樂場游戲所需的用品

• 與餐飲及市場部服務代表協調配合，以滿足賓客需求並確保特殊要求得到妥善落實

• 身著合身潔淨的制服，於永利皇宮主席會入口處以熱情周到的方式迎接賓客

• 詳細介紹餐飲區、遊戲沙龍、娛樂室、KTV、雪茄吧及酒窖，並說明各區域特色功能

• 處理貴賓預訂服務，包括餐廳、水療及轎車服務；妥善安排賓客需求，並提供本地景點與活動推薦

• 推薦餐飲搭配方案及升級選擇

• 根據賓客需求採購特定物品

• 製作並定期更新賓客的個人檔案

職位要求

• 工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮

• 教育程度：中學畢業或以上程度

• 語言能力：能操流利的廣東話或普通話；具備英語日常溝通能力

• 其他：具備良好的社交能力；能夠在壓力環境下高效工作

Job Purpose: Provide professional, personalized service to Chairman’s Club VIP guests in Wynn Palace. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities

• Prepare gaming trunk amenities at Salon for guests’ arrival by creating a luxurious atmosphere

• Coordinate with the F&B and Marketing hosts to satisfy guests’ requests and ensure special requests are met

• Greet guests upon arrival at the Chairman’s Club entrance in a warm, welcoming manner wearing a well-pressed, fitted and clean uniform

• Provide the outlets, gaming salons, entertainment rooms, KTV, cigar room and wine cave introduction and explain room features

• Manage VIP reservations, including restaurants, spa and limousine services; ensuring their preferences are taken care of, and providing recommendations on local attractions and activities

• Recommend F&B combinations and upsell alternatives

• Purchase specialty items for guests when required or if requested

• Maintain guests’ preference profiles and track their likes and dislikes, update into playbook promptly

Competencies and Requirements

• Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred

• Education: High school certificate or equivalent

• Language Ability: Fluent Cantonese or Mandarin; working knowledge of English

• Others: Good social skills; can work well under pressure

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

尊貴服務員領班 Elite F&B Service Team Leader

主要職責

• 以親切友善及專業的態度歡迎及款待賓客，為賓客帶來五星級的禮遇及有效率的餐飲服務，讓賓客留下美好的印象。細心聆聽賓客的需要，並有禮清晰地回應，以提供五星級的優質顧客服務。

職位介紹

• 以殷勤有禮的態度歡迎和接待賓客

• 確保賓客訂單全程準確無誤

• 細心瞭解及預測賓客的需要及期望並作出安排

• 與賓客進行互動並提供五星級的禮遇及有效率的餐飲服務

• 在互動中自然地使用賓客姓名

• 熟悉渡假村所有的設施和服務

• 須常具備部門及公司所要求的良好個人儀表和衛生標準

• 須協助和履行主任委派的工作

職位要求

• 工作經驗：一年或以上於五星級酒店或餐廳的工作經驗優先

• 教育程度：中學畢業或以上程度

• 技能 / 證書：熟悉餐飲服務

• 語言能力：能操流利普通話及良好英語

• 其他：優質客戶服務，良好的溝通和人際關係技巧；能承受工作壓力

Job Purpose

• To meet and greet guests and offer them Food & Beverage service promptly in a courteous, professional manner consistent with Wynn Standards, Policies & Procedures in order to maximize guest satisfaction. To engage with guests, anticipate their needs, and customize interactions.

Key Responsibilities

• Greet and welcome guests in an articulate, warm manner

• Ensure accuracy of guest orders from beginning to end

• Must anticipate guest needs at all times

• Assist in serving food & beverages while engaging with guests

• Must use guest name in a natural manner where possible

• Be fully conversant with all services and facilities offered by the hotel

• Maintain excellent standard of personal appearance and hygiene at all times

• Accept any other duties and responsibilities assigned by the Supervisor

Competencies and Requirements

• Experience: 1 year of work experience in 4-5 star hotel restaurant an advantage

• Education: High school certificate or equivalent

• Knowledge/Certificates: Knowledge of restaurant service

• Language Ability: Fluent Mandarin; working knowledge of English

• Others: Good social skills; can work well under pressure

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

司膳服務聯絡員 Butler Dispatch Agent - VIP Services

主要職責

• 負責接聽電話，並按賓客需要而分派工作予司膳員、經理、總監及相關部門如轎車服務控制室聯絡員、理療/康體部及餐飲部處理，務必為貴賓提供專業及友善的服務。

職位介紹

• 須處理從其他部門和賓客的司膳服務請求

• 記錄每天所收到的電話

• 須與賓客服務中心協調溝通，以便及時瞭解賓客所需

• 保持客人的偏好結構和記錄他們的喜好

• 須透徹瞭解整個渡假村的設施及服務

• 須協助及執行高級司膳員所委派的工作

職位要求

• 工作經驗：曾於五星級酒店任職客户服務工作者優先考慮

• 教育程度：中學畢業或以上程度

• 語言能力：能操寫流利英語、廣東話及普通話

• 電腦應用：對 MS Office 及 Outlook 具初步認識，懂 Opera 或 Fast-Track 者優先考慮

Job Purpose

• Answer incoming calls, dispatch butlers, log down guest requests and ensure each request is completed in a timely manner according to procedure. Liaison between multiple departments in order to fulfil guest requests.

Key Responsibilities

• Handle requests for butler services from other departments and guests

• Record the number of calls received daily

• Coordinate with the Guest Services Centre to satisfy guests’ requests

• Maintain guests’ preference profiles and track their likes and dislikes

• Know and understand all the resort’s facilities and services

• Assist and perform duties assigned by the Lead Butler

Competencies and Requirements

• Experience: Previous guest service experience in a 5-star hotel an advantage

• Education: Secondary school diploma or above

• Language Ability: Fluent spoken and written English, Cantonese and Mandarin

• Computer Skills: Basic MS Office and Outlook; Opera and/or Fast-Track an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

社區及政府關係主任Officer - Community and Government Relations (ID:3003BR)

主要職責

協助社區及政府關係經理在本地和國際上實施企業社會責任策略，以確保公司對社區產生正面影響。

職位介紹

• 協助管理和執行旨在代表公司並為社區作出積極貢獻的策略和計劃

• 處理來自本地、國際組織和政府部門的資詢

• 與內部部門及社區團體協調，以進行酒店導賞，安排社區活動的拍攝和招待

• 起草和翻譯新聞材料，包括新聞稿、報告等

• 管理和保存與企業社會責任相關活動的資產和材料

• 與公司內外部門、非政府機構和政府部門保持聯繫，並建立和維持良好的關係

• 協助制定及推廣社區關係計劃與倡議，並撰寫符合公司及政府規定的報告

職位要求

• 工作經驗：具至少兩年相關工作經驗優先考慮

• 教育程度：需具新聞或傳播學士學位

• 語言能力： 能操流利廣東話及英語，具良好中英文書寫能力

• 電腦應用： 熟識Ms Office軟件操作，包括Word和Excel (中文及英文)

Job Purpose

Support Manager - Community and Government Relations in the implementation of corporate social responsibility strategies locally and internationally to ensure the companies has launched positive impact on the community.

Key Responsibilities

• Assist to manage and execute the strategies and programs designed to represent the company favorably and make positive contributions to the community.

• Handling enquiries from local, international organizations and governments etc.

• Coordinate internally and externally for conducting property tours, organizing filming and photoshoots and entertainment for community event.

• Assist in drafting and translating press material and reports.

• Manage and store the assets and materials for the CSR activities

• Liaise with internal and external departments to cultivate and maintain a good relationship with NGOs and government entities.

• Assist in developing and promoting community relations plans and initiatives, preparing reports that complies with company and government requirements.

Competencies and Requirements

• Experience: Minimum 2 years of experience in related field

• Education: Bachelor’s degree in Communications or Journalism preferred

• Language Abilities: Good written and spoken English, Mandarin and Cantonese

• Computer Skills: Proficient in MS Office (English and Chinese) and Excel.

客戶關係管理副經理Assistant Manager - CRM (Campaign Automation and Development) (ID:3896BR)

Job Purpose

The ideal candidate will not only possess technical expertise in Python, SQL, and Airflow but also demonstrate a keen understanding of business needs and the ability to apply sound judgment in workflow development. This role includes mentoring junior developers and collaborating with cross-functional teams to ensure successful project delivery.

Key Responsibilities

• Code development: Analyze business requirements and apply critical thinking to develop optimized campaign workflows. Write clean, efficient, scalable and maintainable code for new campaign workflows and features using Python and SQL. Set up and configure Airflow environments to streamline workflow management. Document workflow processes and maintain comprehensive technical specifications.

• Quality assurance: Conduct thorough testing of workflows and collaborate with QA teams to ensure all workflow meets functional and performance requirement. Review code from team members to ensure quality and adherence to best practices.

• Continuous monitoring: Continuously monitor and optimize workflow performance to ensure maximum efficiency.

• Problem solving: Troubleshoot and resolve complex workflow-related issues. Proactively identify areas for process improvement and propose data-driven solutions

• CRM software design and implementation: Participate in the design phase of projects, creating detailed specifications and architecture plans. Implement solutions based on project requirements.

• Mentorship: Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility

• Cross functional work: Collaborate with cross-functional teams to gather insights and align workflow development with business objectives

Competencies and Requirements

• Experience: 3-5 years of experience in software development or developing workflows and data pipelines, with a focus on business process optimization

• Education: Bachelor's degree in Computer Science, Engineering, Business Information, or a related field

Knowledge/Certificates:

Strong proficiency in Python programming and SQL

• Experience with Airflow setup, configuration, and optimization

• Familiarity with Linux operating systems and development tools like VSCode

• Knowledge of DevOps platforms and practices

• Exceptional business acumen and ability to understand and align with organizational goals

• Strong analytical and problem-solving skills, with the ability to think critically and develop innovative solutions

• Excellent communication and collaboration skills to effectively work with cross-functional teams

• Flexibility and adaptability to handle changing priorities and meet deadlines in a fast-paced environment

• Strong organizational skills and meticulous attention to detail

• Strong ownership and servicing mind-set to ensure efficient and effective program delivery

• Experience with marketing automation platforms and data visualization tools

• Experience with database management (e.g., SQL)

• Knowledge of agile development methodologies and experience working in a Scrum environment

• Proven track record of driving process improvements and delivering measurable business results

• Experience in developing applications for high-load environments

• Work experience in Integrated Resort strongly preferred

• Language Ability: Proficiency in English and Cantonese/ Mandarin

中餐資深廚師 Master Cook - Chinese (1773BR)

職位介紹：

• 烹調高品質的菜餚，以滿足賓客的需求

• 須作出供應需求的預測及監控貨倉的存貨

• 以 HACCP 的標準儲存及冷藏食品，保持廚房及用具的清潔衛生

• 須不斷改善健康及安全標準

• 須履行廚師長委派的工作

職位要求：

• 工作經驗：具最少五年於四、五星級酒店的中餐工作經驗

• 技能 / 證書：對國際菜餚瞭如指掌；精通刀切技術者優先考慮

• 教育程度：中學畢業或等同學歷

• 語言能力：良好廣東話，普通話及英語

Key Responsibilities

• Produce high quality dishes to fulfil the orders

• Forecast supply needs for the stock room and manage inventory levels

• Maintain HACCP standards for dry and cold storage, and cleaning and tidying the kitchen and utensils

• Continuously improve health and safety standards

• Perform duties assigned by the 1st Wok

Competencies and Requirements

• Experience: Minimum of 5 years’ Chinese kitchen experience in a 4 to 5 star hotel

• Knowledge/Certificates: Excellent product knowledge of international cuisine; accurate knife skills and proven cooking abilities

• Education: Secondary school or equivalent

• Language Abilities: Good Cantonese, Mandarin and English

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Job Descriptions:

• Perform daily audit on Table games, Slots, Cage, VIP Gaming and Promotion

• Audit and report all Gaming Revenue in accordance with Departmental and Regulatory Standards

• Prepare journals, daily operating report, reconciliation and review documentation for compliance

Competencies and Requirements:

• Experience: 1 year of experience in auditing, finance or related business field experience preferred

• Education: Bachelor degree in Accounting, Finance or related business field

• Language Abilities: Good written and spoken English and Chinese

• Computer Skills: Proficient in MS Office

For enquiries, please contact us at (853) 8889 1188 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Club Representative 會籍會務代表 (2184 BR)

主要職責：

• 以專業有禮的態度與賓客互動溝通，並招募新會員

• 安排及協調新會員招募計劃，會員優惠回贈方案，贈品發送及相關推廣活動事宜

• 向賓提供會員優惠資訊和執行相關會員事務

職位要求：

• 具娛樂場市場業務及客戶服務工作經驗者優先考慮

• 學士學位或同等學歷

• 操流利的廣東話、普通話及英語

• 熟悉Ms Office軟件操作及中英文打字技巧

Wine Sommelier 品酒師 (1418BR)

Job description:

• Serve wines according to five-star best practice

• Compile the wine list, buy and store the wines, and restock the cellar

• Taste all purchased wines to ensure their quality

• Practice wine and food matching according to the characteristics of wines and dishes

• Coordinate with restaurants and F&B outlets to develop wine lists that match menus and promotions

Competencies and Requirements:

• Experience: Minimum of 3 years’ wine and beverage experience in a 5-star hotel an advantage

• Knowledge/Certificates: Excellent product knowledge of international wines and characteristics, and food and wine pairing; Wine and Spirit Education Trust (WSET) certificate or Court of Master Sommelier (CMS) certificate or International Sommelier Guild (ISG) certificate an advantage;

• Education: Secondary school diploma or above

• Language Ability: Good English, Cantonese and Mandarin an advantage

• Computer Skills: Proficient in MS Office

主要職責：

• 按五星級的最佳方法向賓客提供餐酒服務

• 匯編酒單，購買和儲存葡萄酒，並再存入酒窖

• 為了購貨而須親嚐葡萄酒，以確認其品質

• 根據葡萄酒和菜餚的特點，作出相搭配的嘗試

• 須與餐廳及各餐飲營業點溝通協調，以便可研發與菜牌及推廣菜餚相配合的酒單

職位要求：

• 工作經驗：具最少三年於五星級酒店從事餐酒及餐飲的經驗者優先考慮

• 技能 / 證書：須對各國酒類的特點和應用瞭如指掌；善於把美酒與佳餚相配搭；具WSET/CMS/ISG葡萄酒課程證書者或優先考慮

• 教育程度：中學畢業或以上程度

• 語言能力：良好英語、懂廣東話及普通話者優先考慮

• 電腦應用：熟悉MS Office電腦軟件操作

Food & Beverage Server 餐飲服務員 (1151BR)

主要職責：

• 為賓客提供優質的餐飲服務

• 以熱誠及有禮的態度接待賓客並端送食物及飲品

• 無須餐飲經驗(具客戶服務工作經驗者優先考慮)

職位要求：

• 能操流利廣東話或普通話

• 須輪班工作

APPLICATION 申請方式：

To apply or enquiries, please contact us at (853) 8889 1188 during office hours from Monday to Friday between 9:00 am and 6:00 pm or by email: jobs@wynnpalace.com

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電 (853) 8889 1188 或電郵至 jobs@wynnpalace.com

金寶來酒店澳門招聘

大堂助理經理

學歷要求：

• 大專或以上學歷

工作經驗要求及招聘條件：

• 協助大堂經理/副經理維持酒店正常運作, 處理酒店客人投訴及突發事件, 收集意見等；

• 掌握客房預定情況, 熟練前廳部的各項工作流程；

• 有良好的團隊領導精神及執行力；

• 前廳部工作至少 2 年以上；

• 懂一般電腦文書處理工作；

• 廣東話及普通話、一般英文。

前台接待員

***歡迎應屆畢業生應徵

工作內容：

• 準確快速的為客人辦理入住、離店手續，接聽客人咨詢電話等；

• 懂一般電腦文書處理工作；

• 廣東話、普通話及一般英文。

賓客服務主任

學歷要求：

• 高中或以上學歷

工作經驗要求及招聘條件：

• 掌握客房預訂情況，收集客人意見，處理賓客的問題和投訴及突發事件等，協助大堂經理維持酒店的正常運作；

• 為貴賓提供最優質及個人化服務以建立持久良好的專業關係，提升客戶忠誠度；

• 前廳部工作至少 2 年以上；

• 有良好的團隊領導精神及執行力，熟練掌握前廳部工作的各個環節和程式；

• 流利廣東話及普通話、一般英文。

賓客服務員

學歷要求：

• 高中或以上學歷

工作經驗要求及招聘條件：

• 賓客關係維護、提供個性化服務、解答客人關於酒店設施、服務、周邊景點及交通的咨詢；

• 處理客人投訴及特殊需求，確保問題及時解決並提升滿意度；

• 與客房部、餐飲部等部門協作，確保客人需求得到快速回應；

• 協助為客人提供行李搬運與安全保管服務。

保安員

學歷要求：

• 小學教育

工作經驗要求及招聘條件：

• 維持酒店內的安全與秩序；

• 巡邏、維護酒店資產安全；

• 負責酒店訪客登記及監控安保、消防系統等；

• 懂廣東話及普通話。

前台部

• 接線生/行李員

• 行李部主任

• 前台部副主任/主任

管家部

• 清潔員

• 客房接單員

• 客房部主任

• 制服及布草員

• 房口服務員/領班

餐飲部

• 餐飲服務員

• 餐飲服務部長/主任

• 廚房雜工/廚師

• 管事部主管/管事員

工程部

• 木工/電工/油漆工

• 設施維修員

財務部

• 採購員/倉務員

申請方式：

有意申請的澳門居民請將履歷 、薪金要求及近照電郵至：hr@treasurehotelmacau.com，合則約見。

Well Link Bank 立橋銀行澳門招聘

立橋銀行股份有限公司（以下簡稱“立橋銀行”) 成立於1996年，是澳門的一家全牌照商業銀行。

立橋銀行不斷強化科技引領及全方位服務客戶的能力，充分運用金融科技，發揮特色金融及專業服務優勢，佈局金融生態，深耕中小客戶以及個人消費領域經營，做普惠金融的踐行者，為廣大客戶提供更高效便捷的銀行服務體驗，滿足澳門社會全方位的服務需求。

立橋銀行秉持橋樑精神，致力於成為客戶通往成功的橋樑，服務澳門社會個人與企業，與澳門社會互利共贏。

公司官網：https://www.wlbank.com.mo/

1. 財務會計部 – 主任 / 高級主任

職位描述：

• 負責銀行日常財務會計核算工作，嚴格遵循澳門金融管理局監管規章、本地會計準則及銀行內部財務制度，完成收支核算、賬務處理、往來賬核對等工作，確保賬務真實、準確、完整。

• 獨立編製銀行月度、季度、年度財務報表、管理報表及各類監管報送數據，梳理財務數據邏輯，完成數據分析、差異核查及匯報工作，為銀行經營決策提供財務數據支撐。

• 負責銀行年度財務預算編製、執行跟進與動態調控，跟蹤各條線費用支出、收益情況，開展預算執行分析，有效控制財務成本，優化財務資源配置。

• 協助開展財務合規管理、內控自查及內外部審計配合工作，整理審計資料、回覆審計意見，梳理財務流程漏洞，優化財務管理制度與操作規範，防範財務合規風險。

• 負責銀行稅務申報、稅務核算及稅務合規管理工作，熟悉澳門本地稅務政策，準確完成各類稅務申報、繳納及備案工作，管控稅務風險。

• 歸檔整理財務憑證、報表、合同等財務檔案，落實財務數據及資料保密管理要求，保障財務檔案規範化、標準化管理。

• 協助財務流程梳理及優化、協助財務系統搭建及升級迭代等專項工作，完成上級交辦的其他財務相關工作。

任職要求：

• 大學本科及以上學歷，財務、會計、金融等相關專業優先；

• 具備3年及以上銀行業財務會計經驗，熟悉澳門本地銀行財務核算、報表報送、監管合規、稅務管理全流程；

• 具備財務流程優化、財務系統及投資系統建設經歷者優先；

• 持有會計師、註冊會計師、管理會計師等財務相關專業資格證書優先；

• 精通銀行財務會計核算體系、財務報表編製邏輯，熟悉澳門金融監管政策、銀行內控管理制度及本地稅務條例；

• 流利掌握粵語、普通話，具備良好的英文讀寫能力，可獨立處理英文財務文件及監管資料；

• 工作細心嚴謹、責任心強，具備較強的邏輯思維、數據敏感度及抗壓能力；熟悉銀行財務內控流程，具備良好的溝通協調、團隊協作及執行能力，恪守財務職業操守，清正廉潔，無不良從業記錄。

2. 高薪聘請 - 私人銀行家

主要職責：

• 負責高淨值客戶服務，提供資產配置、保險、財富規劃等私人銀行綜合服務。

• 為客戶制定個性化資產配置方案；

• 達成業績指標

任職要求：

• 本科或以上學歷，三年以上財富管理領域從業經驗

• 擁有銀行客戶經理或私人銀行家從業經驗，有積累高淨值客戶資源與成熟創收能力

• 熟悉財富管理產品，具備優秀客戶營銷及溝通能力

• 享有與業績掛鉤高薪，半年度晉升機會，完整銀行員工福利

3. 分行 – 副行長/行長

職位描述：

• 整體經營管理：全面負責分行日常營運與經營管理，根據總行年度戰略與經營指標，制定分行年度、季度業務發展計劃，拆解零售、對公、存款、貸款、保險、中間業務等各項經營指標，統籌推進落地，確保圓滿完成總下達各項業績目標。

• 市場拓展與客戶經營：負責澳門本地市場資源挖掘與業務拓展，重點拓展本地企業客戶、機構客戶及高淨值個人客戶，搭建穩定的客戶資源體系；維護重點客戶關係，深度挖掘客戶綜合金融需求，推動存貸業務、理財、跨境結算、企業服務等綜合業務落地，提升分行整體營收與市場佔有率。

• 團隊搭建與管理：負責分行團隊建設、人員管理、日常考核與人才培養，統籌櫃員、客戶經理、後勤運營等全崗位工作安排；搭建積極高效的團隊管理機制，開展員工培訓、業務指導與績效激勵，提升團隊專業能力與整體作戰能力，穩定核心團隊。

• -合規風控管理：嚴格落實澳門金融管理局監管條例、反洗錢規章及總行內控管理制度，全面把控分行各項業務操作風險、合規風險、信貸風險與聲譽風險；定期開展分行內控自查、風險排查，配合內外部審計、監管檢查，確保分行全年零重大合規違規、零重大風險事件。

• 品牌與服務管理：負責分行整體服務品質管控，規範前線服務標準，處理重點客戶投訴與重大服務問題，持續優化客戶服務體驗；維護本行品牌形象，積極參與本地金融市場活動、行業交流及公共事務，提升分行區域影響力與市場口碑。

• 聯動總行：對接總行各條線部門，及時落實總行各項管理制度、業務政策及專項工作部署，定期匯報分行經營數據、業務進展、風險情況及工作規劃，完成總行下達的各項專項任務。

任職要求：

• 學歷要求：大學本科及以上學歷，金融、銀行學、會計、財務管理、工商管理、經濟學等相關專業，持有MBA、高級會計師、金融風險管理師等高級資格證書者優先。

• 工作經驗：5年及以上銀行業全職從業經驗，其中不少於3年銀行分行中高層管理崗位經歷；熟悉澳門零售銀行、對公銀行全流程業務，有成熟的本地客戶資源、市場拓展經驗及業績成果，有大型本地銀行、外資銀行分行管理經驗者優先。

• 專業能力：熟悉監管政策、反洗錢條例、銀行內控風控體系及本地銀行經營模式；具備紮實的銀行業務知識、市場研判能力、業務規劃能力，能夠獨立制定分行經營策略、破解業務痛點、帶領團隊完成業績指標。

• 語言能力：流利粵語、普通話、英語口語溝通與書寫，熟練英文商務讀寫，可獨立處理英文監管文件、客戶協議及行業對接工作。

• 綜合素養：具備優秀的戰略思維、全局把控能力、領導統籌能力、商務談判能力及資源整合能力；具備極強的市場敏感度、業績導向與責任擔當，抗壓能力強，可適應高標準管理工作節奏；職業操守優良，無金融行業違規記錄、無不良征信及違法違紀記錄。

4. 科技部 - 基礎架構運維工程師

職位描述 : 

• 整體架構規劃與設計​：

• 負責銀行級IT基礎架構整體規劃，覆蓋私有雲/混合雲、多數據中心、網絡、存儲、服務器、容災備份與安全體系；制定中長期技術路線圖，確保架構滿足高可用、高性能、高安全、可擴展、合規等方面的要求。

• 規劃並建設AI算力基礎設施（GPU/TPU/NPU集群、高速互聯網絡、分布式存儲），支持大模型訓練、微調與推理加速。

• 確保AI平台符合數據安全、模型安全、隱私保護及監管合規要求（如個人信息保護法、算法備案）。

• 審核業務系統的技術選型、部署架構、容量規劃、高可用方案、災備策略、安全設計，確保與銀行整體架構戰略一致。

• 評估業務系統對性能、穩定性、擴展性、可維護性的要求，識別單點故障、性能瓶頸等潛在風險。

• 技術規範與標準建設​

• 制定並持續優化基礎架構技術標準、設計規範、部署規範及運維規範。

• 推動基礎設施自動化、標準化與DevOps/GitOps實踐落地。

• 跟蹤AI基礎設施前沿技術（大模型推理優化、分布式訓練框架、算力調度、存算分離、綠色節能）。

• 新技術研究與引入​

• 跟蹤雲計算、分布式存儲、SDN、零信任安全、信創、AI在銀行業落地場景等技術發展。

• 負責新技術的可行性評估、概念驗證（POC）及生產落地。

• 安全與合規保障​

• 確保基礎架構設計符合銀保監會、人民銀行、網絡安全法、數據安全法​等監管要求。

• 配合審計與安全檢查，落實等保、風險評估及整改方案。

任職要求：

• 大學本科及以上學歷，計算機科學、信息技術、通信工程等相關專業優先。

• 3年以上IT基礎架構相關工作經驗，其中至少2年以上金融/銀行行業基礎架構設計或管理經驗；有中大型銀行、股份制銀行或頭部金融機構同崗位經驗者優先。

• 掌握x86服務器、存儲（SAN/NAS/對象存儲）領域知識，或網絡（路由交換、防火牆、負載均衡）領域知識；熟悉兩地三中心、雙活/多活數據中心、災備體系建設；熟悉主流數據庫與中間件的基礎架構部署與優化，瞭解銀行核心業務系統架構（如核心賬務、支付結算、渠道系統）。

• 具備自動化運維實踐經驗優先（Ansible、Terraform、Prometheus、Grafana等），具備能將複雜 AI 技術需求轉化為可落地的平台方案經驗優先。

5. 分行 - 客戶經理

職位描述：

• 客戶開發與拓展：負責高淨值客戶、中小微企業客戶的挖掘與拓展，通過線下走訪、市場活動、客戶轉介等多渠道開發新客戶，持續擴充客戶資源庫，完成新增客戶、存款規模、資產規模等核心業績指標。

• 金融業務營銷：熟練推廣銀行各類零售及企業金融業務，包括存款理財、信用卡、個人貸款、企業貸款、跨境結算、匯兌服務、保險代理、中間業務等，根據客戶資金情況、經營需求定制匹配的綜合金融服務方案。

• 客戶關係維護：負責存量客戶的日常維護、走訪溝通，跟進客戶資金動態與經營變化，及時響應客戶金融需求，解決客戶業務辦理過程中的問題，提升客戶滿意度、忠誠度及客戶資產留存率，挖掘客戶二次、多次業務價值。

• 合規業務操作：嚴格遵循澳門金融管理局監管規定、反洗錢條例及銀行內部管理制度，做好客戶身份識別、資料審核、業務盡職調查、交易真實性核查等工作，規避營銷過程中的操作風險、合規風險與信貸風險，確保所有業務合法合規開展。

• 市場與數據管理：持續跟進金融市場動態、同業產品政策及本行最新業務規則，及時調整營銷思路；按時完成業務數據統計、工作匯報、客戶檔案更新歸檔等工作，建立規範的客戶管理台賬。

• 配合分行運營：配合分行整體業務規劃與營銷活動，積極參與銀行品牌推廣、社區金融服務、企業沙龍等市場活動；配合櫃檯及後勤部門完成業務對接，保障客戶業務高效落地，協助完成分行下達的各項臨時專項工作。

任職要求：

• 學歷要求：本科及以上學歷，金融、經濟、會計、市場營銷、工商管理、商務管理等相關專業優先，綜合素質優秀者可適當放寬條件。

• 工作經驗：擁有1年及以上銀行客戶經理、金融營銷、企業對接、客戶服務相關經驗優先，熟悉金融市場及銀行產品業務。

• 語言能力：流利掌握粵語、普通話、英語，可獨立對接外籍客戶、處理英文金融單據及資料。

• 專業能力：具備良好的市場敏感度、商務溝通、談判協調及資源拓展能力，善於挖掘客戶需求、整合金融產品資源；熟練使用Office辦公軟件，具備基礎數據整理與客戶管理能力。

• 綜合素養：形象端莊、性格開朗、親和力強，具備極佳的服務意識與執行力；業績導向明顯，抗壓能力強，敢於挑戰業績指標，熱衷市場拓展工作；恪守金融職業操守，無違規違法記錄、無不良從業記錄。

• 專業資格：持有金融從業資格、保險從業資格證書優先；具備客戶資源，熟悉金融生態圈優先；可快速到崗、願意長期穩定發展者優先。

6. 法律合規部 – 主任 / 高級主任

職位描述：

• 合規制度體系建設：跟蹤最新監管法規、金融政策及本地法律條例，結合本行業務實際，負責梳理、修訂、完善合規管理制度、操作流程及內控規範，確保行內制度與監管要求同步對接、合法合規。

• 反洗錢與反恐怖融資管理：落實反洗錢、反恐怖融資監管要求，負責客戶盡職調查、可疑交易識別、交易監測、名單過濾等合規管理工作；定期開展反洗錢自查、漏洞排查，完善反洗錢管控流程，按要求完成監管報送工作。

• 監管合規與檢查配合：負責日常監管數據、合規報表、專項材料的整理與報送；配合監管部門、內外部審計、合規專項檢查工作，整理檢查資料、回覆監管詢問、落實檢查整改事項，跟進整改閉環管理。

• 法律事務處理：負責處理日常法律諮詢、業務法律疑難解答；協助處理客戶糾紛、投訴爭議、業務違規事件，提供專業法律支持；協助開展債權維護、逾期業務處置等相關法律輔助工作。

• 合規自查與風險管控：定期組織開展各部門、各分行合規自查、內控風險排查，梳理業務運營中的合規隱患，形成自查報告與整改方案，跟進問題整改落地，防範操作風險、合規風險、聲譽風險。

• 合規培訓與文化建設：負責策劃並開展年度合規培訓、反洗錢培訓、新法規解讀培訓，面向前線營運、營銷及後勤崗位開展分層培訓；普及金融合規知識、監管政策及職業操守要求，營造全行合規經營氛圍。

• 檔案管理與日常工作：負責合規文件、監管資料、自查報告、培訓記錄等資料的分類歸檔與保密管理；完成上級交辦的法律合規專項工作及臨時任務。

任職要求：

• 大學本科及以上學歷，法律、法學、金融、合規管理、經濟等相關專業優先。

• 擁有4年及以上銀行業法律合規、內控風控、反洗錢管理相關工作經驗，熟悉監管規範、銀行合規運作模式，有銀行、金融機構同崗位從業經驗者優先。

• 持有法律職業資格證、合規管理師、反洗錢認證等相關專業資格證書優先。

• 流利粵語、普通話讀寫溝通，熟練英文商務及監管文件讀寫，可獨立處理英文合規資料、監管報送文件。

• 工作嚴謹細緻、原則性強、責任心重，具備極高的職業操守與保密意識；具備優秀的邏輯思維、風險敏感度、溝通協調能力與問題處置能力；抗壓能力強，可獨立推進各類合規專項工作；無金融行業違規記錄、無不良從業及違法違紀記錄。

7. 信息科技部-項目經理（大數據方向）

職位描述：

• 項目規劃與管理：負責銀行數據倉庫建設項目的整體規劃、進度管控、資源協調及風險控制，確保項目按時、按質交付。

• 需求分析與方案設計：與業務部門（如信貸、風控、財務等）緊密協作，梳理數據需求，制定數據倉庫的技術架構方案及實施路線圖。

• 供應商與技術團隊管理：對接外部技術供應商及內部開發團隊，監督系統開發、集成測試、數據遷移及上線部署的全流程。

• 數據治理與品質保障：推動數據標準化、數據品質管理體系的建立，確保數據倉庫的數據完整性、準確性與安全性。

• 彙報與溝通：定期向部門管理層及項目委員會彙報項目進展、關鍵里程碑及待解決問題。

• 新技術調研：關注大數據領域前沿技術趨勢，結合銀行業務場景提出優化建議。

任職要求：

• 計算機科學、信息技術、數據科學或相關專業本科及以上學歷。

• 3年以上IT項目管理經驗，其中至少1年專注於數據倉庫或大數據平臺建設項目；有金融行業（尤其是銀行）數據倉庫實施經驗者優先。

• 熟悉主流數據倉庫技術棧（如Teradata、Greenplum、Snowflake、ClickHouse等）；掌握數據建模方法論，具備ETL流程設計與優化經驗；瞭解SQL及常用數據分析工具（如Tableau、PowerBI）的基本原理。

• 持有PMP、PRINCE2或Scrum Master等相關認證者優先；具備良好的跨部門溝通能力、風險識別與應對能力。

8. 零售銀行部-綜合營銷經理（證劵方向）

職位描述：

• 證券交易運營：負責交易時間內證券系統的維護與實時監控，確保系統穩定運行並妥善處理突發事件；負責新股IPO登記、轉倉申請及上市公司企業行動（Corporate Actions）等日常運營，並嚴格監控孖展客戶的實時保證金水準。

• 專業客戶服務：接聽銀行證券業務熱線，解答客戶各類諮詢，提供高效、專業的技術與業務支持。

• 營銷活動落地：結合市場形勢與業績指標，獨立或協同制定證券業務的營銷活動方案，並推進全流程的落地與執行。

• 產品與流程優化：針對證券 APP、交易系統及內部流程提出優化與創新需求，主導需求優先級評估，並負責產品上線前的驗收與測試。

• 日常支持：完成上級安排的其他相關工作。

任職要求：

• 本科及以上學歷，金融、經濟、財務、工商管理等相關專業；

• 3年或以上銀行/證券/基金/保險機構投資產品相關工作經驗；

• 具備證券運營及客戶服務經驗，熟悉證劵系統操作；

• 具備產品設計、風險評估、收益測算與市場分析能力；

• 具備一定的抗壓能力和多任務處理能力，堅韌踏實，認可我行的企業文化。

9. 投資總監

職位描述：

• 投資戰略制定與資產配置：結合全球宏觀經濟走勢、港澳及大灣區金融市場行情、本行整體風險偏好與流動性要求，制定年度、季度全行投資戰略規劃與資產配置方案；統籌銀行自有閒置資金、理財池資金的投向管理，涵蓋債券、貨幣基金、權益類產品、結構性存款、跨境固收產品等標的，實現穩健增值。

• 宏觀投研與市場研判：跟蹤全球利率、匯率、港股、債市及大灣區跨境金融政策變動，開展宏觀市場分析、資產行情研判與投資風險前瞻預警；定期出具投研報告、市場風險分析報告及投資組合复盘報告，為高層管理層提供專業投資決策建議。

• 投資組合管理與收益考核：負責全行投資組合動態調倉、止盈止損管理，優化投資結構，嚴格控制市場風險、流動性風險與信用風險；對接全行投資業績指標，跟蹤投資組合收益率、最大回撤等核心數據，保障全行投資收益達成年度考核目標。

• 金融投資產品准入與盡調：負責行內代銷投資類理財產品、基金、債券、保險投資型產品的准入盡職調查、風險評級與上架審核；篩選優質資管合作機構，建立白名單合作體系，把控前端產品准入風險，匹配本行客戶風險承受等級。

• 跨境投資與機構業務拓展：深耕澳門及粵港澳大灣區跨境投資場景，拓展跨境資產配置、跨境資金對衝、機構專戶投資等業務；維護境內外資管公司、券商、基金公司、信託等上游合作渠道，搭建穩定的投資業務合作生態。

• 投資合規與監管報送：嚴格遵照澳門金融管理局投資業務監管規則、反洗錢要求及行內風控制度開展各類投資操作；負責投資業務相關監管報表、業務數據的統計與上報，配合內外部審計、監管專項檢查，落實投資條線合規整改工作。

任職要求：

• 大學本科及以上學歷，金融、經濟、投資學、財務、資產管理等相關專業；持有CFA、FRM、CPA等高含金量金融證書者優先。

• 8年及以上銀行財資、資產管理、證券基金投資從業經驗，其中不少於4年同崗位投資團隊管理/投資總監管理經歷。

• 精通固收類資產、貨幣市場工具、跨境投資產品、外匯對衝等全類投資標的；具備獨立搭建銀行投資組合、宏觀投研分析、大額資金運作能力；熟悉銀行資產負債管理流程、投資風控體系及金融產品准入全流程；具備紮實的報告撰寫與數據分析能力。

• 擁有豐富的境內外基金、券商、資管、債券承銷等上游合作資源，熟悉粵港澳大灣區跨境投資業務規則與市場脈絡者優先。

• 流利粵語、普通話商務溝通及書寫，熟練英文投研文件、監管文件、境外合作文書讀寫，可無障礙對接境外機構與監管單位。

• 具備敏銳的金融市場敏感度、獨立投資決策能力與風險敬畏意識；管理思維清晰、抗壓能力極強，能夠平衡投資收益與合規風險；職業操守端正，無任何投資違規、從業不良記錄及違法違紀記錄。

10. 科技部 – AI轉型項目主管

職位描述：

• 戰略規劃與落地：負責制定銀行AI轉型的路線圖、實施策略與年度計劃，明確優先領域與價值目標；主導全行重點AI項目（如智能風控、智能客服、運營自動化、數據智能應用等）的規劃、立項與全生命週期管理。

• 項目管理與協同：建立並管理AI轉型項目群，協調技術、數據、業務、風險、合規等多部門資源，確保項目按時、高質量交付並實現業務價值；管理項目預算、資源、進度與風險，定期向高層彙報轉型進展與成效。

• 能力建設與推廣：推動AI技術平台、工具和標準化體系的建設，提升全行AI研發與應用的效率；策劃並組織AI賦能培訓、工作坊與內部推廣，培育銀行的AI文化與人才梯隊。

• 生態合作與洞察：評估並引入外部先進的AI技術、解決方案與合作夥伴，構建共贏的AI生態；持續追蹤金融科技與AI領域的前沿趨勢，為銀行戰略提供決策輸入。

任職要求：

• 碩士及以上學歷，計算機科學、人工智能、數據科學、金融工程等相關專業優先。

• 5年以上大型科技或金融企業AI/數據類項目規劃與管理經驗，有0到1推動企業級AI轉型經驗者優先；深刻理解銀行業務流程、風險控制與合規要求。

• 項目管理：精通敏捷、瀑布等項目管理方法論，持有PMP、敏捷項目管理認證者優先；具備管理複雜項目群的能力。

• 機器學習：深入理解機器學習、深度學習、自然語言處理、知識圖譜等主流AI技術及其應用場景，能與技術團隊深入對話。

• 業務協同：具備出色的業務洞察、跨部門溝通與高階協調能力，能夠有效推動業務與技術融合。

• 戰略思維：具備出色的分析、規劃與解決問題能力，能以結果和價值為導向；具備豐富的內外部資源整合與合作夥伴管理經驗。

11. 營運部 - 經理 / 高級經理

職位描述：

• 負責每日清算業務的複核、對賬，如票據清算、電匯處理、頭寸調撥、證券債券清算、開立賬戶、貿易融資等。

• 編製運營手冊、標準化操作程式（SOP）及操作指南類文檔，推動部門作業流程規範化；

• 協助準備每日和月度運營報告；

• 受理各營業網點和前線部門的業務諮詢，協助為前線部門提供運營支援及服務；

• 熟悉國際結算、清算、票據相關慣例及業務規則，配合完成相關業務操作與系統優化工作。

任職要求 : 

• 大學本科或以上學歷，財務會計、金融經濟等相關專業背景。

• 具備銀行運營部工作經驗者優先錄用，熟悉銀行支付結算、賬戶管理、資金清算等流程尤佳。

• 粵語、普通話、英語口語與書面表達能力良好，能流暢應對內外溝通場景。

• 熟練操作電腦及常用辦公軟件，具備強烈的責任心與風險意識，能在壓力下開展工作。

• 注重細節管理，工作紮實細緻、態度嚴謹。

12. 營運部 - 清算高級經理 / 副總監

職位描述：

• 科技清算體系建設：搭建並持續完善科技驅動的清算業務架構，牽頭推進清算系統（如核心清算平臺、跨境支付系統、自動化清算工具）的選型、開發、上線與反覆運算優化，確保系統功能適配多幣種清算、即時結算、跨境資金劃轉等業務需求。

• 主導清算業務數位化轉型，推動清算流程自動化（如智慧對賬、自動清算指令生成、異常交易智慧預警）、智慧化升級，降低人工作業依賴，提升清算效率與準確性。

• 負責清算系統資料治理與安全管控，建立資料品質核查機制、系統災備與應急恢復方案，保障清算資料完整性、安全性及系統連續穩定運行，符合監管對金融科技業務的安全合規要求。

• 清算業務運營管理與風險管控：負責清算業務運營，涵蓋境內外支付清算、資金對賬、帳戶管理、清算差錯處理等，建立標準化操作流程（SOP），確保清算業務合規高效開展。

• 強化清算風險科技防控，搭建智慧化風險監測體系，通過系統工具即時監測清算資金流向、交易合規性、流動性風險，對異常交易及時預警並推動處置，防範清算違約、操作失誤等風險。對接支付系統、銀聯、SWIFT 等外部清算管道，優化介面適配與資料交互機制，保障跨機構、跨區域清算業務順暢對接。

• 牽頭處理重大清算突發事件（如系統故障、跨境清算延誤、資金劃轉異常），制定科技化應急處置方案，推動快速回應與問題閉環。

任職要求：

• 本科及以上學歷，電腦、金融、會計、資訊管理等相關專業優先，具備CPA、FRM、CDCS等證書者加分。

• 5年以上銀行清算、支付結算或金融科技相關經驗，具備商業銀行或頭部支付機構清算系統建設經驗者優先。

• 精通銀行清算業務架構，熟悉多幣種、跨境清算流程及國際標準。

• 邏輯嚴謹，具備出色的溝通協調和抗壓能力。

13. 科技部 - 項目經理

職位描述：

• 負責項目從立項、計畫、開發管理、上線、監控、維護的全生命週期管理，製定嚴謹的項目計畫（涵蓋範圍、時間、成本、品質、資源）。

• 高效調度內外部資源（開發、測試、業務、供應商、運維等），明確團隊目標，消除執行障礙，確保高效協作。

• 主動追蹤項目進展，識別潛在風險與問題，製定應對策略並定期向管理層匯報專案健康度。

• 嚴格把控交付物標準，管理專案變更請求，確保產出符合業務需求與合規標準。

• 總結項目經驗教訓，參與優化部門項目管理流程、範本和工具，促進組織項目管理能力的提升。

任職要求 : 

• 本科及以上學歷，電腦、資訊管理、工程管理等相關專業優先。

• 具備2年及以上金融行業或軟體/IT項目管理經驗，銀行核心系統、投资系统、财务系统、信貸系統類項目經驗者優先。

• 持有PMP、Prince2 或資訊系統項目管理師等專業認證者優先。

• 熟練運用Project、Jira、禪道等至少一種項目管理與協作工具。

• 熟悉軟體發展生命週期（SDLC）和IT基礎設施知識，具備一定的技術理解能力，能與技術人員有效溝通。

• 具備出色的計畫組織力與多工處理能力、優秀的衝突解決能力技巧。

• 具備高度的責任心與抗壓性，具備強烈的結果導向思維。

14. 零售銀行部 – 綜合營銷經理 

職位描述：

• 產品全流程管理：負責零售客戶投資理財產品全生命周期管理，涵蓋產品引入、設計、定價、合規審查、上市推廣、績效追蹤與優化退出等。

• 產品規劃與引入：跟蹤宏觀市場、同業動態與客戶需求，制訂零售投資產品策略與產品清單，負責基金、債券、結構性產品、保險連動投資等產品的盡調、准入評估與引入落地，搭建與優化產品矩陣，覆蓋保守、穩健、進取等不同風險等級客群。

• 產品設計與合規：參與產品結構設計、收益測算、風險等級評估與銷售適當性管理，確保產品全流程符合澳門金融管理局、《個人資料保護法》及銀行內控要求，編制產品說明書、銷售手冊、培訓材料與信息披露文件。

• 推廣執行與培訓督導：制定產品推廣方案，協助分行營銷與客群精準運營，對前線分行開展產品知識、銷售邏輯與合規要求培訓，對分行產品營銷業績進行管理和追蹤，促進業務提升。

• 風控與績效管理：監控產品規模、申贖、客戶覆蓋、收益表現與風險指標，識別產品運行風險，推動問題整改與突發事件處置，定期出具產品運營分析報告，為管理決策提供依據。

任職要求：

• 本科及以上學歷，金融、經濟、財務、工商管理等相關專業；

• 3 年或以上銀行/證券/基金/保險機構投資產品相關工作經驗；

• 熟悉各類零售投資產品（基金、結構性產品、債券、保險理財等），具備產品推廣培訓和營銷業績督導經驗；

• 具備產品設計、風險評估、收益測算與市場分析能力；

• 具備一定的抗壓能力和多任務處理能力，堅韌踏實，認可我行的企業文化。

15. 資金部 – 經理 / 高級經理

職位描述：

• 資金交易與投資：構建並管理銀行債券投資組合，策略性配置高流動性資產，在保障流動性前提下提升資金運用效益；執行同業拆借、回購協議、央行公開市場操作等大額資金交易，持續優化融資成本與資金來源結構； 維護並拓展金融同業交易對手關係網絡，提升投資交易效率。

• 資產負債管理與風險控製：開展銀行資產負債結構管理工作，建立與維護流動性風險與利率風險計量指標體系；運用內部資金轉移定價（FTP）機製，引導業務部門定價行為，優化銀行資產負債結構；維護並拓展金融同業關係網絡，協同內部業務單位，製定靈活有效的資金調配與風險管理方案。

• 市場研究與投資分析：深入分析宏觀經濟、貨幣政策及市場趨勢，預判利率與匯率走勢，撰寫專業分析報告，為高層提供決策支援。

任職要求：

• 大學本科及以上學歷，主修經濟、金融、財務、數學、統計等相關專業，具備CFA、FRM等專業資格證書優先。

• 具備4年以上投資交易經驗，具備跨領域（銀行資產負債管理或資金營運相關經驗）整合能力者優先。

• 精通債券市場交易，具備出色的市場判斷與交易能力。

• 熟練運用Bloomberg等金融數據終端，並能熟練使用Excel/VBA等工具進行數據分析與模型建構。

16. 分行 - 副經理

職位描述：

• 日常營運统筹管理：協助分行行長統籌分行全線營運工作，涵蓋櫃檯業務、客戶服務、後勤營運、單證管理、現金調撥等日常事務；監督各崗位嚴格執行總行操作規章及金管局監管要求，梳理營運流程，解決日常營運痛點與異常問題，提升分行整體營運效率。

• 櫃台業務督導與核查：負責督導櫃員日常業務操作，定期開展櫃檯業務自查、賬務核查、單據復核、現金及重要空白憑證盤點工作；及時糾正不規範操作，杜絕操作風險、差錯風險，確保櫃檯業務日清日結、賬實相符、合規有序。

• 內控合規與風險管理：落實澳門金融管理局監管條例、反洗錢、反恐怖融資相關規範及總行內控管理制度；協助開展分行風險排查、合規自查、操作檢查，整理自查報告及整改方案，跟進問題閉環整改；配合內外部審計、監管檢查工作，保障分行無重大合規風險事件。

• 營運數據與報送管理：負責整理、統計分行日常營運數據、業務差错數據、合規檢查數據，定期向總行營運部、合規部上報工作匯報、檢查報告及各類專項資料；建立營運管理台賬，實現風險可追溯、流程可管控。

• 協助分行開展經營業務，配合分行行長開展其他工作。

任職要求 : 

• 本科及以上學歷，金融、會計、財務管理、經濟、商務管理等相關專業優先，條件優秀者可適當放寬。

• 3年或以上零售銀行和分行業務經驗，有2年或以上櫃員工作經驗優先考慮；

• 熟悉銀行櫃檯全業務、內控流程、監管報送及風險管控體系；

• 熟悉監管政策、反洗錢規章、銀行營運操作流程及內控管理制度；具備紮實的銀行櫃台業務、賬務處理、單證管理、風險排查專業能力，能夠獨立處理各類營運異常及風險問題；熟悉銀行核心系統、營運管理系統操作。

• 工作嚴謹細緻、責任心強、風險敏感度高，具備較強的抗壓能力與大局觀；恪守金融職業操守，無金融行業違規記錄、無不良征信及違法違紀記錄。

• 過往經驗較弱者可先考慮為營運主任崗位。

17. 分行 - 櫃員 / 高級櫃員

職位描述：

• 負責臨櫃各類現金及非現金業務辦理，包括開戶、存款、取款、轉賬、匯款、兌換、票據處理、結算等日常櫃檯業務，嚴格按照銀行操作規範及金管局監管要求執行操作。

• 準確完成每日櫃檯賬務核對、現金盤點、單據整理、賬實核對工作，確保當日業務日清日結、數據準確、憑證完整，杜絕操作風險。

• 負責接待客戶，耐心解答客戶關於儲蓄、匯兌、理財、銀行卡、貸款等基礎金融業務諮詢，主動了解客戶需求，提供專業、貼心的櫃檯服務，維護良好的客戶關係與銀行品牌形象。

• 配合銀行零售業務推廣，根據客戶需求合規推介銀行儲蓄產品、理財產品、信用卡、保險及其他零售金融服務，完成基礎營銷指標。

• 嚴格遵守銀行內控管理制度、反洗錢相關規章及澳門金融監管條例，做好客戶身份識別、資料核實、交易審核、可疑交易上報等工作，防範櫃檯操作風險、合規風險及洗錢風險。

• 負責櫃檯各類業務憑證、檔案、資料的分類整理與歸檔，做好櫃檯設備、單證、印章、重要空白憑證的保管與登記工作。

• 配合分行日常營運管理，參加行內培訓及業務考核，主動學習最新金融政策、業務流程及產品知識，完成上級主管交辦的各項日常工作及臨時專項工作。

任職要求：

• 本科及以上學歷，金融、會計、財務管理、經濟、商務管理等相關專業優先，條件優秀者可適當放寬。

• 有澳門本地銀行、金融機構櫃員、前台服務、客戶接待相關工作經驗者優先；無經驗的應屆畢業生、願意長期從事銀行前線工作者亦可應聘，本行提供完整在崗培訓。

• 流利粵語、普通話、英語溝通，可應對外籍客戶諮詢及英文單證處理。

• 熟悉電腦基本操作及Office辦公軟件，反應靈敏、數據敏感度高，做事細心嚴謹，能夠快速熟練掌握銀行櫃檯操作流程與系統使用方法。

• 形象端莊得體、舉止禮貌周到，具備優秀的服務意識、溝通表達能力及親和力；遵守銀行規章制度，職業素養良好，無不良從業記錄、無違規違法記錄。

• 具備良好的抗壓能力及團隊協作能力，服從銀行分行輪調及排班安排。

18. 科技部 - 產品經理

職位描述：

• 深入研究金融市場趨勢與競品分析、結合銀行戰略目標，發掘業務場景與市場機會。

• 與業務部門深度協作，精準提煉核心需求；運用 Axure/Figma 等工具輸出高品質的產品需求文檔（PRD）與原型設計，確保開發邏輯清晰。

• 主導產品從 0 到 1 的研發與上線，協調前臺業務、IT 開發、測試及運營團隊，確保產品在時效與品質上雙重達標。

• 建立產品核心指標體系，監控上線後的數據表現，透過數據分析洞察痛點，持續推動產品功能的優化與版本反覆運算。

• 負責產品上線後的運營支援、用戶回饋收集、產品創新及規劃以及老舊產品的優化管理。 

任職要求 : 

• 本科及以上學歷，計算機、金融工程、資訊化、經濟學、管理學等相關專業優先。

• 具備2年及以上金融行業（銀行、證券、保險、互聯網金融等）產品經理或相關工作經驗，有成功的數位金融產品（如移動銀行、線上信貸、財富管理等）從0到1完整項目經驗者優先。

• 熟悉金融業務（至少一個領域，如零售銀行、公司金融、支付結算、風控等）和監管政策。

• 精通產品設計方法論，熟練操作 Axure、Sketch或 XMind 等設計與思維導圖工具。

• 具備良好的使用者同理心和用戶體驗設計意識。

• 具備優秀的邏輯思維、分析及思考能力、出色的溝通協調能力。

• 具備優秀的跨部門溝通協調能力與資源整合力，能在高壓環境下保持專註並驅動團隊前進。

19. 資金部 - 交易員

職位描述：

• 負責銀行每日資金頭寸管理，確保資金流動性充足並符合監管要求；

• 進行同業拆借、回購協議、央行工具等市場資金調度操作；

• 管理短期資金投資組合，優化資金使用效率及收益；

• 執行利率及外匯市場相關交易，如即期、掉期或遠期合約；

• 定期監控市場利率變化，分析流動性風險與資金成本走勢；

• 與內部業務單位協調資金需求，制定靈活有效的資金調配方案；

• 撰寫資金市場分析報告，向管理層提供決策建議。

任職要求：

• 大學本科及以上學歷，主修經濟、金融、財務、數學等相關專業優先；

• 3年以上貨幣市場、金融同業、債券投資或承銷相關工作經驗；

• 具備銀行、證券、基金等行業背景知識，持有相關專業資格證書（如CFA、FRM等）者優先；

• 維護同業客戶關係，協同完成業務拓展目標；

• 熟悉債券交易、貨幣市場運作及資產托管相關法律法規；

• 具備扎實的數據分析能力、風險定價能力及市場敏感度；

• 熟練使用 Bloomberg、Reuters、Excel 等金融交易與分析工具。

20. 宣傳設計師

職位描述：

• 維護並強化品牌形象：根據銀行年輕化的品牌定位，負責各類視覺設計工作，確保整體風格一致、具現代感與創意美感；

• 完成日常平面設計任務，包括但不限於海報、DM、社群視覺圖、網頁橫幅、EDM、展架、PPT模板等；

• 製作及剪輯宣傳影片或動態素材（短影片、Reels、動畫GIF等）；

• 進行高質量影像編修（P圖）、視覺合成與色彩調整；

• 活動與專案支援：根據活動或行銷專案需求，提供物料設計與編輯支援，包含線上與線下活動；

• AI 設計工具應用：具備 AI 設計工具使用能力者佳（如 Midjourney、Firefly、Runway、DALL·E、ChatGPT 等），能提升效率與創意輸出。

任職要求：

• 專科或以上設計相關科系畢業；

• 具備 1-3 年以上平面設計經驗（銀行或品牌方經驗尤佳）；

• 精通 Adobe Creative Suite（Photoshop、Illustrator、InDesign、Premiere Pro、After Effects 等）；

• 熟悉 Canva 或 Figma 等雲端設計工具尤佳；

• 基礎影片剪輯與動態設計能力；

• 優秀的排版與視覺美感，熟悉年輕族群視覺趨勢與社群媒體風格；

• 對品牌視覺具有整合思維與落地執行能力。

加分條件：

• 有 AI 輔助設計工具實戰經驗者優先；

• 具備社群行銷或數位廣告物料設計經驗者佳；

• 熟悉印刷輸出與設計製程尤佳。

21. 綜合管理部 - 行政專員

職位描述：

• 負責行政接待工作；包括但不限於為重要訪客到訪安排接待等服務；保證客戶招待的合理性和專業性。

• 協助辦公室內務工作；包括但不限於策劃和執行員工福利計劃安排；跟進員工宿舍和辦公室行政系統管理等。

• 負責辦公室環境管理；包括但不限於定期檢查及整理倉庫；協調和安排總行及各分行的節日佈置；及時跟進及處理總行分行的維修工作等。

• 統籌員工福利相關工作；包括但不限於採購員工福利性禮品及籌備執行員工福利活動等。

• 上級主管安排的其他相關部門工作。

任職要求 : 

• 2年或以上相關辦公室行政工作經驗；應屆畢業生大學程度或以上，有籌辦大型活動或社團經驗豐富者優先；

• 具備獨立處理問題能力，細心、富有責任感、溝通表達能力佳；

• 個性自信、開朗、有團隊精神和服務意識；

• 熟悉辦公室電腦軟件操作，精通粵語、普通話。

22. 人力資源主任 / 高級主任

職位描述：

• 協助招聘配置、培訓發展、績效管理、薪酬福利、員工關係、人事檔案管理等各模塊的全流程操作，確保各模塊工作銜接流暢、執行到位。

• 協助招聘全流程管理，包括渠道拓展、面試組織、錄用跟進、入職辦理等，搭建符合銀行需求的人才招聘體系，保障各部門人才供給。

• 開展員工培訓工作，組織開展新員工入職培訓、在職員工專業技能培訓及管理能力提升培訓，跟進培訓效果，完善培訓體系。

• 協助績效管理體系的落地執行，組織各部門開展績效考核、績效溝通及績效結果應用，優化績效考核流程，充分發揮績效激勵作用。

• 協助薪酬福利管理，協助製定並優化薪酬福利體系，辦理社保、公積金及各項商業保險的申報、繳納事宜，核算員工工資、獎金，保障薪酬福利及時準確發放。

• 負責員工關係管理，處理員工入職、轉正、調崗、離職等全流程人事手續，協調解決員工訴求，組織員工團建及文化活動，維護和諧穩定的員工關係，防範員工關係風險。

• 負責人事檔案的規範管理，做好人事信息錄入、更新及檔案歸檔、查閱等工作，確保人事信息真實、完整、規範，符合澳門本地人事管理相關規定。

• 協助搭建並優化人力資源管理製度及操作流程，關註澳門本地人力資源相關法律法規更新，確保人力資源工作合法合規。

• 負責人力資源各項數據的統計、分析，協助出具人力資源報告，為銀行人力資源決策提供數據支撐；完成上級交辦的其他人力資源相關工作。

• 協助推進人力資源管理科技化與線上化，負責人力資源系統的推廣和使用，確保人事審批各項程序及數據規範、準確。

任職要求：

• 本科及以上學歷，人力資源管理、工商管理、心理學等相關專業優先。

• 有銀行業或大型企業人力資源管理工作經驗者優先，具備澳門本地招聘資源優先。

• 熟練使用辦公軟件，能熟練處理人事數據統計、報表製作，能熟練使用Excel函數（必備）；認真嚴謹，擅長快速、準確處理各類人事數據統計和分析。

• 認同銀行企業文化，遵紀守法、誠實守信，無不良工作記錄及違法違規行為，職業操守良好，嚴格保密人力資源相關信息。

• 責任心強、敬業務實，服務意識強，具備良好的抗壓能力與學習能力，善於傾聽員工訴求，態度親和、有耐心。

• 原則性強，能公平公正處理各項人力資源工作，具備良好的職業素養及團隊合作精神。

23. 企業銀行部 - 客戶經理

職位描述：

• 實現業務目標的盈利和增長，包括貸款增長和存款以及其他產品的交叉銷售；

• 監控貸款的品質，確保良好的風險/回報平衡；

• 與現有客戶和潛在客戶建立並維護業務關係；

• 評估信貸建議，確保所有貸款安排結構合理，具備必要的契約/條件，並符合銀行的貸款政策和風險偏好；

• 確保採取與工作職責相關的所有控製措施，將銀行的風險降至最低。

任職要求 : 

• 本科及以上學歷，金融、經濟、市場營銷、工商管理等相關專業有限

• 3-5年或以上企業客戶行銷經驗優先；

• 較強的銷售和客戶服務意識，具有自我激勵和抗壓能力；

• 良好的溝通、人際關係和分析能力；

• 精通中英文，熟悉PC應用軟件。

申請方式：

有意者請將個人履歷及期望薪資以電郵方式發送至：recruit@wlbank.com.mo

（郵件標題請註明申請職位及個人姓名）

CHINA CONSTRUCTION BANK 中國建設銀行 (澳門分行) 招聘

中國建設銀行澳門分行是中國建設銀行的境外分支機構，現有七間支行，提供多元化的商務及零售銀行產品及服務。

個人銀行方面，本行提供傳統櫃檯服務、外匯及現金交易服務，並設有配合客戶理財需要的存款、貸款、投資、綜合理財、保險、人民幣服務及電子理財服務。

商務銀行方面，本行提供各種貿易融資、商業定期貸款、流動資金貸款、網上商業銀行及銀團貸款。

中國建設銀行澳門分行於澳門註冊並由澳門金融管理局監管。

瀏覽更多：mo.ccb.com

公司業務部

客戶經理

職責描述：

• 負責規定區域內境內外機構間的貿易融資聯動業務產品辦理；

• 負責港澳區域公司類大中型客戶日常維護、產品行銷、授信業務申報；

• 負責國際銀團專案行銷、主辦及參與涉及的授信業務申報；

• 對接總行相關歸口管理部門，就對公產品、信貸政策、專案申報審批等環節遇到的問題進行溝通交流；

• 負責金融產品(包括但不限於存、貸、結算、衍生品等產品範疇)的行銷工作；

• 承辦上級交辦的其他工作事項

職位要求：

• 全日制大學本科及以上學歷，金融及財務等相關專業；

• 具有三年及以上銀行對公業務相關崗位工作經驗，能夠獨立管理大型集團客戶，熟悉大中型客戶授信業務流程，熟練掌握對公業務產品；

• 具有較強的市場分析、財務分析能力，熟悉內地業務及相關政策法規，同時瞭解澳門本地經濟及銀行同業發展情況；

• 具良好的對外溝通能力、學習能力、材料撰寫能力、工作彙報能力並熟練掌握Word、Excel、PPT等辦公軟體；

• 具有良好中英文聽說讀寫能力；

• 持有FRM、CFA、CPA等相關專業資格者優先；

• 具有較好粵語聽說能力優先。

Corporate Banking

Relationship Manager

Job Descriptions:

• Responsible for the trade finance linkage business products between domestic and overseas institutions

• Maintaining customer relationships within the assigned territory/region; provide daily customer service; strengthen follow-up and information updates for products and customer needs.

• Responsible for the marketing of international bank syndication projects, as well as leading and participating in the credit application processes involved;

• Liaise with the Head Office to obtain support on products, policies, credit application and approval processes;

• Responsible for the marketing of financial products (including but not limited to deposits, loans, settlement, derivatives, etc.);

• Ad-hoc assignment given by superior;

Qualification:

• Bachelor’s degree or above, major in finance, accounting, or related fields;

• At least three years of experience in corporate banking, with the ability to independently manage corporate customers, and a good knowledge of credit processes and products for large corporate customers;

• Excellent market and financial analysis skills; familiar with mainland business practices and relevant laws and regulations, as well as knowledge of Macau’s economy and banking industry;

• Good communication skills, strong learning ability, sound writing and reporting ability, and skilled in using office software such as Word, Excel, and PowerPoint;

• Proficiency in both English and Chinese;

• Holding relevant professional qualifications such as FRM, CFA, CPA is preferred.

• Cantonese proficiency is preferred. Fluency in Putonghua is a must.

風險管理部

營運支援

職責描述：

• 定期監控市場風險及流動性風險指標

• 協助編寫報送澳門金管局和總行的各類報告

• 開展各類風險壓力測試

• 制定及優化風險管理相關的制度和流程

• 開發市場風險管理相關自動化工具

• 協助處理各項臨時指派工作

職位要求：

• 本科或以上學歷，主修經濟、金融、會計、統計、數學、計算機、人工智能等相關專業者優先考慮

• 最少2年或以上銀行相關工作經驗

• 具備良好的溝通和人際交往技巧

• 具備良好的中英文讀寫能力，可使用普通話流利溝通者更佳

• 具備良好的團隊精神，以及一定的抗壓能力

• 自我激勵、態度審慎、關注細節

• 持有CFA、CPA、FRM等專業資格者優先考慮

Risk Management

Operations Representative

Responsibilities:

• Regularly monitor market risk and liquidity risk indicators

• Assist in preparation of various reports for regulator and the Head Office

• Conduct stress testing for various risk categories

• Formulate, review, and refine risk management-related policies and procedures

• Develop automation tools related to market risk management

• Support and participate in ad hoc assignments as required

Requirements:

• Candidates with a degree in economics, finance, accounting, statistics, mathematics, computer science, artificial intelligence (AI), or other related disciplines are preferred

• At least two years of relevant work experience in banking industry

• Strong communication and interpersonal skills

• Good command in written English and Chinese, and preferably fluent in Putonhua

• Good team spirit and the ability to work effectively under pressure

• Self-motivated, prudent and detail-oriented

• Candidates holding professional qualifications such as CFA, CPA, and FRM are preferred

Internal Control and Compliance

Compliance Assistant

Responsibilities:

• Assist in AML name checking screening matters, including reviewing daily alerts and filtering and referral of relevant cases from subbranches and business unit;

• Review AML alerts generated by the AML Monitoring Tools;

• Conduct investigations on AML alerts generated by the system;

• Perform compliance review and prepare related reports in accordance with the annual Compliance Plan;

• Handle other AML matters as assigned;

• Handle Anti-fraud related matters as assigned;

• Handle general administrative duties in the department.

Requirements:

• Bachelor degree;

• 2-3 years’ banking experience, with compliance experience is preferred;

• Self-motivated with good communication and interpersonal skills

• Good command of both written and spoken Chinese, including Mandarin;

• Proficient in PC applications, including Microsoft Word, Excel and Powerpoint

Consumer Banking

Personal Banker (客戶經理)

Responsibilities:

• Responsible for promoting the bank’s products and services so as to achieve the desired sales targets

• Handle general inquiries and complaints

• Conduct and participate in outbound sales activities for business solicitation

Requirements:

• A degree graduate in Business/Finance discipline

• Minimum 3 years of related experience

• Sales-driven, result-oriented and be able to work under pressure

• Accredited with regulator’s requirements on provision and distribution of financial products

• Good communication skill in English and Cantonese, knowledge of Putonghua an advantage

Lead Operations Representative

Responsibilities:

• Handle and supervise general operations and general administrative functions of the branch to ensure that regulatory compliance and the bank’s policies and procedures are strictly adhered

• Coach and supervise associates at counter and operations team to ensure efficiency and smooth running of the branch

• Cross-sell consumer banking products to achieve business targets

• Ensure the quality and performance standard at the frontline are delivered to the desirable result meeting the mystery shop requirement

• Perform other service-related duties as assigned by the management

Requirements:

• Minimum 5 years of experience in branch operations during which 3 year at officer level

• A degree graduate in Business/Finance discipline

• Familiarize with consumer banking products and operations procedures

• Good interpersonal skills and be able to work under pressure

• Self-motivated and detail-oriented

• Good communication skill in English and Cantonese

• Excellent command of MS Word and Excel

Teller

Responsibilities:

• Handle daily counter transaction and enquiries accurately to meet customers’ needs

• Promote banking products and provide timely quality counter services to meet the banking center service goal

• Positive customer service attitude and attentive to details

Requirements:

• Post-secondary education with at least 1year’s teller experience

• Good communication skill in English and Cantonese, knowledge of Putonghua an advantage

Please check out our career opportunities at mo.ccb.com.

To apply, please send your full resume with expected salary via recruitmacau@mo.ccb.com or fax to 8291-1804

All applications received will be used for employment-related purpose only.