STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service world-wide. Currently we are looking for below vacancies to join us in Macau.
STARLUX Airlines is searching for Customer Service Specialists to join our team in Macau. Check out the responsibilities and qualifications below to see if this position is something for you!
Responsibilities
Handle passenger reservation, ticketing and customer service related tasks.
Ensure safekeeping, control and proper usage of accountable documents.
Ensure urgent cases are handled timely.
Submit weekly station reports, including Ad-hoc waivers and STPC summaries.
Perform other tasks as assigned by manager.
Qualifications
Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering professional support services.
Communication and interpersonal effectiveness.
Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.
Proficiency in Microsoft Office.
Possess the legal right to work in Macau.
Preferred
Demonstrates skills and knowledge in GDS systems, such as Amadeus.
Has excellent customer service and communication skills, both verbal and written.
Is detail-oriented, organized, resourceful and strives for perfection.
Is self-motivated and capable of motivating others.
Has outstanding negotiation and communication skills.
Takes on challenges and can work under pressure.
Possesses good judgment and is a strong team player.
Education
Bachelor’s degree and above or equivalent experience.
Work Experience
Minimum two years’ experience in the travel industry, focusing on customer service or reservation and ticketing.
Language Requirements
Excellent command of spoken and written Cantonese and English.
Communicates proficiently in Chinese.
Licenses and Certification
None.
Cargo Specialist
STARLUX Airlines is searching for Cargo Specialists to join our Cargo Section in Macau. Check out the responsibilities and qualifications below to see if this position is something for you!
Responsibilities
Build up and maintain relationship with customers in the local market.
Handle daily cargo sales and reservation.
Be responsible for export/import airline operation.
Coordinate with relevant internal/external parties. (e.g. Head office, Port Authorities, CAA, etc.)
ULD and accessories stock control and management.
Perform related duties as assigned.
Qualifications
Excellent multitasking, communication and coordination skills.
Quick reaction, problem solver and team player.
Can work rotating shifts including nights, holidays, weekends and days off.
Be flexible to work additional hours on short notice when required.
Possess the legal right to work in Macau.
Preferred
Familiar with local market and air cargo sales.
Cargo export/import operation experience.
Proficient in Microsoft Office tools, including Word, Excel and PowerPoint.
Education
Bachelor’s degree and above or equivalent.
Work Experience
Minimum two years’ cargo related experience.
Language Requirements
English: proficient.
Chinese: proficient.
Cantonese: proficient.
Licenses and Certification
Driving license for Category B (Automóveis ligeiros).
Airport Service Agent
STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service world-wide. Currently we are looking for Airport Service Agent to join us in Macau International Airport. Check out the responsibilities and qualifications below to see if this position is something for you!
Responsibilities
Supervise and monitor on-site situation and performance.
Conduct training/audit programs in line with Company policies.
Handle irregularities and complaints occurring from handling process.
Report non-compliances and suggest corrective methods.
Manage and control operating resources.
Review and analyze station operation costs.
Ensure sufficient and adequate on-site staffing.
Assist with station’s general affairs and administration duties.
Achieve Company goals and collaborate seamlessly with team.
Perform other related duties as assigned.
Qualifications
Have excellent multitasking and communication skills.
Be able to work under stress and keep calm when emergencies and unexpected situations occur.
Be meticulous and attentive to details.
Can react quickly and solve difficult problems.
Be able to work independently and in a team environment.
Can work rotating shifts including nights, holidays, weekends and days off.
Be flexible to work additional hours on short notice when operationally required.
Be able to travel to other work locations or cities as necessary to support operations.
Possess the legal right to work in Macau.
Preferred
Possess airside/landside working knowledge and is familiar with operational systems of Amadeus Altéa Suite: CM, FM, ARD Web and WorldTracer, etc.
Proficient in Microsoft Office software.
Education
Bachelor's degree and above.
Work Experience
Minimum two years in the aviation industry. Experience in airport passenger or ground handling a plus.
Language Requirements
Good command of Chinese, the local official language and local dialect.
Proficient in English.
Licenses and Certification
Relevant licenses and aviation certification are beneficial, such as Dangerous Goods and SMS.
With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.
The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.
Assist in all rounded human resources function including but not limited to recruitment and selection, payroll, compensation and benefits and etc.
Handle benefits administration which includes but not limited to answering staff enquiries on pension, insurances, leave Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
Providing assistance for new hire, staff orientation and exit interview process
Maintaining accurate employee data record, leave record, training document and record, and organization chart
Admin work (airport permit application & renewal, uniforms inventory etc.)
Maintaining employee files and the HR filing system
Create and implement employee retention initiatives included design staff recreation program
Undertake other jobs assigned by superior(s) from time to time
Job Requirements:
Diploma or above in Human Resources Management or equivalent
Minimum 3 years’ experience in HR field
Proficient in MS Office including Word, Excel and PowerPoint and Chinese word
Responsible, independent and self-motivated and good time management
Able to work under pressure
Well organized, detail oriented and hard-working
Detail-minded, well organized with a strong analytical mind, positive and proactive
Excellent time management, able to prioritize tasks, and work under pressure
Strong in communication and interpersonal skills
Lounge Manager
Job Responsibilities:
To be responsible for the proper running of the lounges of the company
To plan, organize and manage operational functions in an effective and economical manner
To monitor systems implemented and ensure the regulatory requirements are adhered
To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team
To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework
To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience
To identify opportunities for co-marketing and PR leverage
To provide leadership to staffs
To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system
To take initiative to identify areas for improvement and participate in continual improvement activities
To undertake other jobs assigned by supervisors from time to time
Job Requirements:
Form 5 or above preferred
Minimum of 8 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets
Good command of spoken and written in English, Mandarin and Cantonese
Service-oriented and a good team player
Able to work under pressure with excellent time management
Strong leadership, communication and interpersonal skills
Shift duty is required
Guest Service Officer
Job Responsibilities:
Ensures the delivery of brand promise and provides exceptional guest service at all times
Ensures guests are provided with professional and courteous services according to PPL standard
Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.
Preparing the VIP room by referring the reservation confirmation and assist the guests needs
Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue
Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.
Updating the lounge food and beverage menu.
To undertake any other reasonable assignment by the superior, as and when required
Job Requirements:
High school graduated or above
Relevant experiences in hotel or catering is an advantage
Outgoing, presentable with good interpersonal and communication skills
Good command of spoken and written English, Mandarin and Cantonese
Please submit your detailed resume to hr.mfm@plaza-network.com. The personal data provided is to be used only for the purpose of evaluating and assessing the suitability of applicant for the post by Plaza Premium Lounge Macau, all data are treated as strictly confidential.
DHL Express - Connecting People Through Quality and Exceptional Service
DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.
We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual’s contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start YOUR career with DHL today!
Telesales Executive - Macau
Working Location: Macau
Reporting to Sales Manager, you will be responsible for:
YOUR TASK
Promote and Sell DHL Express products and services to customer, driving sales growth to achieve target & KPIs as assigned.
Acquire new business or new customers, develop customer base by providing excellent key account follow up services and logistics consultation.
Carry out cold calling and warm calling activities. Customer visit shall be based on business needs.
Provide key account follow up services including but not limited to deep dive into customer needs, provide DHL solutions, handle enquiries of payment issues and service charges, etc.
Maintenance of customer database and monitor of new process implementation are also essential.
Work as a team to complete any assigned tasks by country and/or regional level.
YOUR PROFILE
Hold a valid Macau Residence ID is a MUST
Diploma holder or above with minimum 1 years’ experience in sales or customer services. Bachelor degree holder is an advantages
Strong business senses and interpersonal skills
Good in negotiation, selling techniques and influencing skills
Well-organized, self-motivated, result oriented and able to work under pressure
Excellent in communication and telephone handling skills
Good command in speaking and writing in English
Fluence speaking in Chinese (both Cantonese and Mandarin)
Proficient PC skills, including MS Word and Excel
OUR OFFER
Strong career support in an international environment
Great culture and colleagues
Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
As the leading provider of IT solutions for China's air travel and tourist industry, TravelSky Technology Ltd. operates all Chinese airlines' Inventory Control Systems. They also provide travel agencies, at more than 6,500 locations, with the ability to search, price and book air and travel products with the world's scheduled air services and other travel vendors. The company's next generation Departure Control System has also been set up to complete an integrated service plan for all industry players and ordinary consumers benefiting from China's rapid air-traffic growth. TravelSky is listed on The Stock Exchange of Hong Kong (Stock Code: 00696). TravelSky.com, developed and owned by TravelSky, is the dominant air travel portal of China.
技術支援工程師 Technical Support Engineer
Responsibilities
Provide support services for air operators, travel agents, and relevant government bureaus and departments regarding various aviation-related systems.
Answer queries and handle problems, including on-site troubleshooting and fixing application problems.
Contact, coordinate, and collaborate with relevant parties to resolve issues.
Coordinate problem reporting and keep track of progress, providing regular updates to all concerned parties.
Monitor infrastructure systems to ensure optimal performance and reliability.
Requirements
Associate Degree / Higher Diploma in Computer Science, Information Technology, or a related field.
Understanding of computer systems, networks, and software applications.
Exceptional communication skills, both written and verbal, in English, Putonghua, and Cantonese.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
APPLICATION：
Kindly provide your personal resume and cover letter for submission to the following email address: wpmou@travelsky.com.hk.
