The Swatch Group is today the largest manufacturer and distributor of finished watches in the world. The Group includes a number of famous brands such as Breguet, Blancpain, Jaquet Droz, Glashütte-Original, Omega, Longines, Rado, Tissot, Certina, Mido, Hamilton, Balmain, Swatch and Flik Flak .
O Grupo Swatch (Macau) Limitada is a wholly owned subsidiary company of The Swatch Group. When you join us, you become part of a worldwide organization committed to providing excellent services to its customers and business partners.
Boutique Manager - Breguet
Key Accountabilities:
To operate and achieve the overall profitability goal of the boutique.
Execute small sales incentive programs to drive sales objectives; and evaluate results and effectiveness; provide feedback to retail management
Explore sales opportunities to maximize sales potential
Implement and execute in-store marketing activities with close monitoring and evaluation
Support and ordinate in-store events, exhibitions, or other VIP programs to develop a closer customer relationship
Ensure customer database management; explore new recruitment system to increase customer database
Monitor and assist the use of CRM platform to ensure customer service journey
Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports to achieve store optimal efficiency
Build strong morale and productive workforce; encourage open two-way communication
Identify training needs; follow-through staff’s learnings and practices; ensure on-going applications at workplace
Support company new projects and participate as task force member, if nominated Skype for Business deploy to stores, RMS enhancement and Time and Attendance System (T&A)
Candidate Profile:
Post-Secondary school or above
Very good command of English, Cantonese, and Mandarin, both oral and written
Minimum 5 years of experience in retail business, 3 years of experience in a retail managerial position
Good sales and communications skills
Experienced in complaint handling/conflict management
Analytical skills
Proficient in Microsoft Office – Word, Excel and PowerPoint in particular
Boutique Manager - OMEGA
Key Accountabilities:
Maximize business potential of the boutique through provision of high level of customer experience and engaging sales team
Motivate and coach the team to ensure they reach their potential
Manage overall boutique operations and ensure compliance with policy and procedure
Share market insights and propose various initiatives to brand
Embody the spirit of the brand and be a role model
Candidate Profile:
10 years of experience in luxury retail industry with 3 years in managerial position
Strong CRM background - to recruit and retain loyal customers
Demonstrated coaching and people development skills
Very good command of Cantonese, English and Mandarin in both oral and written
Client Advisor – Longines
Key Accountabilities:
Achieve sales objectives, present the brand message in a professional manner in the store environment.
Provide superb customer services as per standards & pro-actively maintain the CRM system.
Maintain accurate and complete record and take good care of stock in the store.
Pro-actively take up various aspects of store operation duties.
Ensure and implement proper visual merchandising.
Candidate Profile:
2 years of experience in retail business
Good sales and interpersonal skills
Good command of spoken Cantonese and Mandarin, capable of speaking basic English
Basic computer knowledge
Application channel申請方式：
We offer an attractive remuneration package and benefits to the successful candidate, including medical insurance that covers the employee and their children.
Interested candidate, please email your resume along with your current and expected salary to HR: recruit.macau@mo.swatchgroup.com