香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited

Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

職位空缺 JOB OPENINGS:

Head of Business Risk and Performance Services - GCOO - Macau

Principal Accountabilities:

Active and engaged member of the Macau Chief Operating Officer (COO) senior leadership team. Provide leadership driving the people agenda, developing/influencing and role modelling the HSBC values.
Define and execute HSBC’s global business risk and resilience strategy, aligning with regulatory expectations and business goals.
Drive a risk aware culture, ensuring proactive identification and mitigation of operational, third party and security risks.
Support the Macau COO to effectively manage the risk and control environment, providing insight on control effectiveness and emerging risk – a key priority in driving the Banks’ strategy, coordination and agreement of strategic plans across Macau, development and implementation of HSBC’s Governance and Organizational Design and processes, as well as manage the Macau COO’s commitments across governance forums.
Oversee Financial Performance and Cost Optimization relating to GCOO by managing budgeting, forecasting, and cost controls, including tracking operational losses, driving efficiency, and ensuring robust challenge mechanisms are in place.
Enable Strategic Workforce Planning by partnering with stakeholders to align resource and capacity planning with transformation goals.
Act as a Strategic Business Partner by serving as the primary point of contact for audit, financial planning, and governance, enabling collaborative delivery across the broader Operations and Product landscape.
Coordinating and managing special projects and high priority initiatives on behalf of the COO head incl. identifying, leading and supporting delivery of initiatives to improve operational efficiency.
Support COO to define and deliver the People agenda across GCOO Macau team.
Develop strong advisory controls relationship with the Chief Operating Officer and Chief Executive Officer for Macau as well as leaders across Business and Infrastructure teams. Represent risk and controls management to Executive Management in Macau as and when needed
Engage with regulators and industry bodies to shape and influence resilience standards and emerging risks.
Responsible for managing xLoB / xEntity Operational Resilience deliverables to meet HSBC Macau Chief Operating Officer, Chief Risk Officer, and Chief Executive Officer’s accountabilities.
Accountable to HSBC Macau and play a key role in supporting the transition of Operational Resilience from Programme delivery to Business as Usual (BAU).
Take ownership for establishing the new Business Risk functional capabilities, focusing on outcomes, proactive risk mitigation and investment and benefits returns
Drive the development and adoption of technology techniques and to enhance the bank’s approach to the mitigation of non-financial risks
Drive connectivity and collaboration across the enterprise, to drive integrated resilience capabilities including Controls, Business Continuity and Incident Management, Protective Security, and all Non-Financial Risks.
Oversee the Chief Control Office, embedding a robust risk and control framework across GCOO.
Oversee Group third-party risk vs. appetite working with Business and Infrastructure Non-Financial Risk teams on remediation of Third-Party risk
Oversee the readiness across the ServCo Group entities for resolution and recovery events in line with regulatory requirements.
Deputies for the Macau COO in various risk and control forums as and when needed

Qualifications:

Extensive experience in financial industry with prior experience in managerial role
Proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation
Previous experience in Risk Management within a global organisation, working across cultures.
Strong leadership and ability to actively motive his/her team members
Proven experience in financial budgeting, strategic planning, communication and people management processes.
Ability to present complex issues confidently and concisely to Senior Management using simple language
Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.).
Outstanding relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior executives across multiple functions.
Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams.
Ability to use initiative to resolve issues, whilst dealing with a diverse range of stakeholders and team members, distributed across functions and locations.
Good verbal and written communication skills required in English; other language abilities are advantageous.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=277476

Head of Wholesale Ops - GCOO - Macau

Principal Responsibilities:

Through consultation with Senior WSB Managers and conducting random checks/streamlining procedures
By transforming the way of working through innovation & technology
By analyzing running costs and productivity trends in related to WPB transactions and supplier transactions
By managing cost efficiency and meet FRP targets
By providing effective service to existing customers/communicating customer interest in services outside his/her own to other departments /branches
By resolving customer enquiries and complaints and maintaining contacts with customers of the Bank
By making effective us of available resources through cross-utilization, fine-tuning work procedures & process improvement
By planning staff training and promoting teamwork through organizing regular meetings to facilitate effective internal communications and walking the job, planning staff career development and succession planning in the team
By safeguard the security of the Bank’s financial and physical assets by compliant to BIM, audit reports and the local Monetary Authority’s regulations. Ensure controls are effective and proactively mitigate operational risks and within business risk appetite.
By controlling main stock of all security documentation and ensure banking physical records are compliant to record retention
By monitoring and oversighting the performance of internal and external outsourcing parties and ensuring quality service is provided according to defined standard

Job Requirements:

BA degree holder in any subject
Relevant experience in financial industry with prior experience in supervisory role
Strong leadership and ability to actively motive his/her team members
Capacity and high creativity in solving operational and personnel problems
Demonstrate a strong focus on process improvement and controls
Strong stakeholder management
Strong project management and execution focus extremely organized and effective at time management

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/external?pipelineId=276069

Manager WPB Ops - GCOO - Macau

Job Roles & Responsibilities:

Independently perform operational tasks within the Bank as may be assigned by manager
Manage the delivery and execution of E2E process on Credit Cards, Mortgage and other banking services.
Ensure KPI continually met and manage Business expectation
Maintain standards in production quality, service level and financial performance
Ensure all works strictly comply to local and global regulation and compliance
Resolving or escalating issues with operational effectiveness in a timely and appropriate manner
Support Head of WPB Ops to perform MI reporting and operational procedures review
Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation.

Job Requirements:

Over 5 years of experience in financial industry, related to Cards Operation would be advantage
Strong project management and execution focus extremely organized and effective at time management
Excellent written and verbal communication skills, in both Chinese and English
Good commercial sense and excellent customer services mindset
Able to work under stress and strains and be change oriented
Good interpersonal skills and able to work collaboratively across functional and business lines
Analytical and detail oriented
Good team player and multi-tasks

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=262865

Manager GPS Ops - GCOO - Macau

Principal Accountabilities:

Independently perform operational tasks within the Bank as may be assigned by manager
Manage the delivery and execution of E2E process on Payments, cheques and other banking services.
Ensure KPI continually met and manage Business expectation
Maintain standards in production quality, service level and financial performance
Ensure all works strictly comply to local and global regulation and compliance
Resolving or escalating issues with operational effectiveness in a timely and appropriate manner\
Support Head of GPS Ops to perform MI reporting and operational procedures review
Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation.

Qualifications:

Over 5 years of experience in financial industry, related to Payments Operation would be advantage
Strong project management and execution focus extremely organized and effective at time management
Excellent written and verbal communication skills, in both Chinese and English
Good commercial sense and excellent customer services mindset
Able to work under stress and strains and be change oriented
Good interpersonal skills and able to work collaboratively across functional and business lines
Analytical and detail oriented
Good team player and multi-tasks

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=277477

Premier Relationship Mgr I - RBWM - Macau

The main roles of the job holder ensure the successful implementation of business strategies and Retail Banking & Wealth Management (RBWM)’s profitability through achievement of customer retention, growth of high value targeted customers, business goals of the branch and customer satisfaction as well as to support the implementation of all Global Standard and AML related activities / initiatives.

Job Roles & Responsibilities:

To contribute to the Bank’s service and sales goals and profitability by proactively growing the HP portfolio through regular meeting as per customer needs, and achieving RBIF scheme
To contribute to the growth of customer portfolio by initiating proactive customer contacts to build, cement and reinforce relationship with own portfolio customers.
Manage existing relationship with those high-net-worth customers by obtaining net new funds and develop new relationships from clients.
Acquire new Premier relationship and manage all aspects of a portfolio of Premier custom relationships.
Comply with Global guidance and financial crime activities, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the CDD/EDD reviews promptly with quality outcome

Qualifications:

2-3 years banking experience

Customer service focused mindset
Possess good knowledge of WPB products including general banking insurance through internal accreditation and external regulatory requirement (AMCM) to obtain Insurance License
Good selling and presentation skills
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=276988

General Banking Officer (BDO) - WPB - Macau

Job Roles & Responsibilities:

Support the GBM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set under RBIF scheme are achieved.
Identify potential customers with HMLs, credit cards, Premier a/c, PIB and general insurance products
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Collect market intelligence, & report customer feedback, usage, receptiveness etc to BM.
By providing consistently high level or service delivery and efficiency to Premier and general banking customers.
By providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints efficiently and professionally.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
To contribute the continuous improvement of the Bank’s service & sales processes and standards
To support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Job Requirements:

Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=209452

Counter Services Officer - RBWM - Macau

Key Accountabilities / Impact on Business:

Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements

Qualifications:

Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=186396

Apprentice Programme (Part-Time basis)

Job Roles & Responsibilities:

Understand the overall concept and functionality aspect of the department
Perform administrative duties to support the smooth operations flows within the department, e.g. manage database and records
Co-ordinate and participate in bank activities and networking events
Shadow position within the department as part of “on the job training” for a variety of duties

Job Requirements:

Year 2 - Year 3 College Student or Master Student preferable
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint
Self-directed and able to work with less supervisor
Good communication skill
Keen to learn new knowledge and adaptive
Long-term relationship for 6 months and above preferable
Macau Resident

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=186397

OUR BENEFIT

We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:

Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Please scan the QR code for our career opportunities and applications:

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBC Life (International) Limited – Macau Branch

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life

職位空缺 JOB OPENINGS:

Head of Business Management, HSBC Life Macau

The Head of Business Management will oversee the operations of our Macau insurance business, ensuring seamless branch operations, efficient resource utilization, effective risk management and high staff engagement. This senior leadership role will focus on managing branch networks, property and facilities, administrative and operational processes, management information systems, cost control, and staff performance to drive operational efficiency and support business objectives. The ideal candidate is an experienced operational leader with deep insurance industry knowledge, strong analytical skills, and a proven ability to optimize processes and engage teams.

Principal responsibilities

Branch Management: Oversee the operations of Macau office, ensuring consistent service delivery, compliance with company standards, and alignment with business goals.
Insurance Administration Oversight: Streamline processes, including workflow management, documentation, and internal operations, to enhance efficiency.
Staff Engagement and Development: Foster a high-performance culture by leading staff engagement initiatives, including training programs, performance management, and employee retention strategies to boost morale and productivity.
Management Information: Oversee the development and maintenance of MI system to provide accurate, timely, and actionable data for decision-making, ensuring robust reporting on operational performance, sales, and customer metrics.
Cost and Resource Control: Implement strategies to optimize operational budgets, control costs, allocate resources effectively, ensuring financial discipline with high service quality.
Customer Experience: Oversee operational aspects of customer experience, ensuring seamless delivery of services across channels to enhance satisfaction and retention.
Regulatory Compliance: Ensure operational processes comply with Macau’s regulations, collaborating with compliance teams to implement efficient workflows.
Technology Integration: Drive the adoption of operational technologies to enhance efficiency and reduce costs.
Performance Monitoring: Establish & track operational KPIs, e.g.: cost-to-income ratios and staff productivity, to ensure continuous improvement and alignment with business objectives.
Stakeholder Collaboration: Work closely with internal teams (e.g., underwriting, claims, IT, HR) and external vendors to ensure operational alignment and support business growth.
Risk Management: Identify and mitigate operational risks, including process inefficiencies, resource constraints, and compliance gaps, to ensure business continuity and resilience.

Requirements

Bachelor’s degree in Business, Finance or a related field.
Proven track record of managing branch operations, property management, or administrative functions in the insurance sector.
Strong experience in cost control, resource management, and operational budgeting.
Expertise in developing & utilizing MI systems for operational reporting and decision-making.
Demonstrated success in staff engagement, leadership, and fostering a high-performance culture.
Deep understanding of the Macau insurance market and its regulatory environment.
Exceptional leadership, communication, and stakeholder management skills.
Strong analytical and problem-solving skills, with a data-driven approach to optimizing operations.
Fluency in English; proficiency in Cantonese and/or Mandarin is highly desirable.

You’ll achieve more when you join HSBC Life.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=279217

Assistant Manager, Operations and Customer Service - HSBC Life, Macau

Principal responsibilities:

Assist manager in maintaining a smooth, effective and efficient daily operations of the department
Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claims
Handle enquiries and provide services to customers at service counter and hotline
Assist timely filing to regulators
Manage projects and initiatives, ensuring timely completion and alignment with company goals.
Communicate project status and updates to stakeholders regularly
Ensure timely delivery of quality services by meeting departmental benchmarks
Perform other duties periodically assigned by supervisors in order to meet operational and other requirements
Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly

Requirements:

University degree holder
Minimum 5 years of working experience in financial institutions and customer service related areas
Solid knowledge in insurance products
Effective analytical and problem solving skills
Excellent communications and interpersonal skills
Fluent in English, Cantonese and Mandarin
Computer-literacy
Self-motivated and able to work independently

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=223671

Wealth Planning Specialist - HSBC Life, Macau 澳門滙豐保險 - 財富策劃顧問

Job Roles & Responsibilities:

Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
管理客戶的保險組合，以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality
確保對各分行提供的服務進行基準測試，並達到最高質量

Qualifications and Requirements:

University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三和五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動，具有良好的溝通能力、創新思維，及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.
具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau
要被考慮這個職位，相關人士必須為有權利於澳門工作。