HSBC Life

$10k - 20k, $20k - 30k, $30k - 40k, $40k - 50k, Bank 銀行業, Investment 投資, M07AJ

HSBC & HSBC Life 澳門招聘

 

香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited

Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

職位空缺 JOB OPENINGS:

Senior IT Manager (Team Lead)

Key Accountabilities / Impact on Business

  • Manage Business and Function relationships and drive technological innovation agenda, delivering IT solutions (covering Applications and Infrastructure) for Macau.

  • Implement and coordinate IT initiatives while working with HK / local stakeholders to provide optimised services adjusted to address anomalies where appropriate.

  • Provide leadership on regulatory and compliance matters impacting Technology, ability to represent the bank to lead and drive the local regulatory IT initiatives on Banking Infrastructure ensuring the quality and timely delivery of the IT solutions.

  • Identify opportunities to enhance productivity and execution across the Technology function, including direct cost, headcount management, and annual planning for local teams.

  • Actively liaise with HK IT horizontals to draw upon their expertise and support in establishing broad guidelines, defining standards and selecting tools.

  • Attend relevant local governance committees, engaging in and managing key Technology topics.

  • Ensure that all local demand is clearly articulated within HK Business portfolios and for ensuring that relevant information is captured to enable local demand to be prioritised.

  • Work with counterparts to deliver IT solutions, e.g. HK Value stream and relevant tech delivery parties to deliver application development solutions.

  • Understand and ensure compliance with local regulatory technical requirements and banking solution protocols as defined by Macau regulator.

  • Maintain awareness of business, regulatory and market issues, providing support and thought leadership to enhance the Technology function.

  • Provide local Chief Operating Officer with full oversight of, and advice on, all technology issues related to the market.

  • Promote a culture in alignment with the Group Values striving for excellence and dependability within an open and transparent working environment.

  • Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks in line with HSBC Risk Management Framework.

  • Motivate and inspire the team to achieve the high professional standards in delivering to business objectives.

  • Review and maintain all systems to HSBC standards.

Experience, Skills and Qualification

  • Excellent communication, interpersonal and leadership skills, with experience of dealing with executives at all levels.

  • Proficient in written / spoken English and Chinese /Cantonese is a MUST.

  • Minimum 5 years’ experience in a managerial role within an IT or related field.

  • Able to actively engage with technology partners to drive HSBC Macau (as part of HK business and under HK Value Stream) IT Strategy.

  • Good background and knowledge on a broad spectrum of Banking, Cards, Finance, Risk and Compliance systems.

  • High maturity in matrix management structures.

  • Ability to develop practical, cost-effective solutions to complex issues.

  • Knowledge on IT infrastructure, project program delivery management, networks and telecommunications, desktop technologies knowledge and experience would be an advantage.

  • Can leverage "soft power" such as values, vision, charisma, networking and collaboration to exert influence outside of reporting lines.

  • Understand business finance and Technology Budget management.

Manager, Cards Management – RBW - Macau

Key Accountabilities / Impact on Business

  • Formulate credit card strategies and develop business plan per Group strategic imperatives and local business requirements

  • Implement all on-the-ground credit card initiatives from acquisition, usage to retention plus business control activities to effectively manage credit card portfolio and achieve ROP targets

  • Manage special credit card projects and system enhancement items to meet business, card associations and regulatory requirements

  • Assist to drive the implementation of card deliverables and operational initiatives according to Group’s customer centric strategy and treating customer fairly principles

  • Ensure the delivery of superior customer experience though customer oriented product offers and services provided

  • Provide functional support in terms of product management and control by working closely with various MMO teams as well as various ASP/ Group RBWM teams.

  • Be connected and ensure alignment with stakeholders to deliver business strategies and objectives.

  • Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

  • Assist in driving the bank’s value and build a customer centric and risk adverse culture

  • Ensure the business control from AML, fraud prevention to credit risk Support the launch of all BRCM related activities on cards and ensure controls of RCA are in order

Experience, Skills and Qualification

  • University graduate

  • Minimum 5 years of working experience in management position of credit card issuing business

  • Good understanding on credit card business in particular on portfolio management and product development areas

  • Good project management, interpersonal and problem-solving skills

  • Commercial and customer oriented as well as able to work independently with minimum oversight

  • Able to build connections and work collaboratively across functional and business lines

  • Excellent command in written and spoken English

Premier Relationship Mgr I - RBW - Macau

The main roles of the job holder ensure the successful implementation of business strategies and Retail Banking & Wealth Management (RBWM)’s profitability through achievement of customer retention, growth of high value targeted customers, business goals of the branch and customer satisfaction as well as to support the implementation of all Global Standard and AML related activities / initiatives.

Job Roles & Responsibilities:

  • To contribute to the Bank’s service and sales goals and profitability by proactively growing the HP portfolio through regular meeting as per customer needs, and achieving RBIF scheme

  • To contribute to the growth of customer portfolio by initiating proactive customer contacts to build, cement and reinforce relationship with own portfolio customers.

  • Manage existing relationship with those high-net-worth customers by obtaining net new funds and develop new relationships from clients.

  • Acquire new Premier relationship and manage all aspects of a portfolio of Premier custom relationships.

  • Comply with Global guidance and financial crime activities, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

  • Complete the CDD/EDD reviews promptly with quality outcome

Qualifications:

  • 2-3 years banking experience

  • Customer service focused mindset

  • Possess good knowledge of WPB products including general banking insurance through internal accreditation and external regulatory requirement (AMCM) to obtain Insurance License

  • Good selling and presentation skills

  • Fluent in spoken and written in English, Chinese and Putonghua

  • Good communication and interpersonal skills

General Banking Officer (BDO) - RBW Macau

Job Roles & Responsibilities:

  • Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.

  • Identify potential customers with Deposits, Fx, HMLs, credit cards, IBC a/c, GI , PIB and Life insurance needs.

  • Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings

  • Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.

  • Collect market intelligence, & report customer feedback, usage, receptiveness etc to BM/GBM

  • Providing consistently high level or service delivery and efficiency to Premier and general banking customers.

  • Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.

  • Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

  • Assist in driving the Bank’s value and build a customer centric and risk adverse culture

  • Contribute the continuous improvement of the Bank’s service & sales processes and standards

  • Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirement

  • Proactively initiating cross-departmental collaboration in Group and delivering comprehensive services to clients

Job Requirements:

  • Customer service focused mindset

  • High proactiveness and engagement in promoting the bank’s services and actively developing new customer’s portfolio

  • Prior banking industry experience would be preferable

  • Fluent in spoken and written in English, Chinese and Putonghua

  • Good communication and interpersonal skills

  • Aspired to develop your career in sales and servicing roles at retail branches

General Banking Officer - RBW Macau

Key Accountabilities / Impact on Business:

  • Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.

  • Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.

  • Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.

  • Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings

  • Collect market intelligence, & report customer feedback, usage, receptiveness etc.

  • Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

  • Complete the data entry and the processing of documents on new business intakes received.

  • Providing consistent high level service delivery and efficiency to Premier and general banking customers.

  • Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.

  • Assist in driving the Bank’s value and build a customer centric and risk adverse culture

  • Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to

  • Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Experience, Skills and Qualification:

  • Customer service focused mindset

  • Prior banking industry experience would be preferable

  • Fluent in spoken and written in English, Chinese and Putonghua

  • Good communication and interpersonal skills

  • Aspired to develop your career in sales and servicing roles at retail branches

Counter Services Officer - RBW - Macau

Key Accountabilities / Impact on Business:

  • Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs

  • Accurately conduct the cash transactions and verify for any forgeries and discrepancies

  • Manage cash flow by recording all cash and coin transactions

  • Identify opportunities to perform business referrals to sales team by understanding the customers’ needs

  • Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved

  • Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.

  • Assist in driving the Bank’s value and build a customer centric and risk adverse culture

  • Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties

  • Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to

  • To contribute the continuous improvement of the Bank’s service

  • Ensure compliance with statutory / audit requirements

Qualifications:

  • Customer-service focused mindset

  • Preferably with general understanding of bank products and services

  • Prior banking industry experience would be preferable

  • Good communication skill in English and Chinese is preferred

  • Good communication skill and basic computer knowledge

  • To be considered for this role, the relevant rights to work in Macau is required

RM Support Associate

Principal Accountabilities:

  • Provide support for relationship managers to ensure client planning, relationship returns, risk assets, management information etc for designated relationships are optimized and effective.

  • Ensure credit applications are timely raised for submission.

  • Continuous monitoring of security document completion and follow up with customer within the “90 day principle”.

  • Achieve customer satisfaction (minimizing customer complaints) by ensuring service level agreement is achieved.

  • Work with various business partners to ensure appropriate products are offered to customers.

  • Assist relationship managers to achieve time-to-cash targets on new money faciliites and renewal of securities before expiry.

  • Backup other colleagues during leave.

  • Particpate in regular and ad hoc departmental calls/meetings.

  • Ensure daily physical documents received from customers and branches are timely delivered to DBS or other stakeholders for processing..

  • Work with relationahip managers to ensure credit approval conditions are fulfilled.

  • Timely response to customer queries.

  • Timely raise credit applications/financial spreading/security documentations to customers and proactively monitor outstanding items’ status.

  • Ensure no breach of functional instruction manual/credit procedural manual/business instruction manual on daily operational and credit related processes.

Knowledge & Experience / Qualifications:

  • Bachelor degree in a relevant area

  • Strong interpersonal skills and commercial acumen as well as good relationship building skills

  • Results driven with sound knowledge of Commercial Banking products

  • Customer focused and have strong interpersonal and problem solving skills

  • Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System

  • Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential

  • Fluent in spoken and written English with knowledge in Putonghua is an advantage

  • Proficient in using Microsoft Word, Excel and PowerPoint

Local Management Associate Programme

About the Role:

HSBC Macau Branch offers a comprehensive range of banking services to customers, from local citizens to customers with international backgrounds or needs. With our sustained business growth, we continue to build development opportunities for our people. The Management Associate Programme provides you with the opportunities to gain valuable experience on how to analyze, prioritize and act on goals from a strategic leadership perspective as well as to explore your skills and knowledge in Banking Operations.

For: Final year students or graduates with less than 2 years’ full time experience

Duration: 24 months

Start Date: June 2026 onwards

Location: Macau

Principal Responsibilities:

  • As part of the programme, you will undertake attachments in product, customer facing and business risks in various Banking functions

  • Provide a wide spectrum of quality support to Managers to enable them to drive revenue, improve client engagement and maximize operational efficiency

  • Assist to prepare appropriate analysis and preparation of proposals, presentations and pitches to prospective customers

  • Assist to develop and maintain cordial customer relationship and provide quality customer services

  • Assist to prepare for credit proposals and monitor account performance, product development, customer analysis and pre-pitching research

  • Assist to conduct regular and effective credit reviews and visit customers' operational facilities to take proactive control measures to ensure credit quality

  • Assist to provide ongoing risk monitoring including Global Standards, sanctions, Anti Money Laundering alerts and act as an escalation point for risk issue response

Qualifications and Requirements:

  • Permanent resident of Macau or holding a valid Macau ID

  • Bachelor’s degree or above, a final year student from an accredited university or graduate with less than 2 years’ full time experience,

  • Previous work experience and exposure in credit and relationship management, product development and customer relationship management preferred

  • Excellent verbal and written communication skills in English, Mandarin and Cantonese

  • Good level of business acumen and commercial awareness

  • Strong analytical skills and ability to challenge

  • Strong sales and customer orientation, with ability to communicate effectively and create connection with others

  • Capable of serving as a role model for displaying openness, teamwork and integrity

  • A high degree of cooperation and teamwork with career aspiration in customer-facing roles, while retaining the ability to operate with sufficient independence and objectivity in order to review and challenge proposals from the coverage teams

Application Deadline : 31 March 2026

Achieve your potential at HSBC Macau

With the help of senior leaders and peers, you will be given all the tools, guidance, and exposure you need to develop a range of skills and knowledge to succeed in banking operations while building on the ones that set you apart from the competition. With so much to offer, we’re ideally placed to help you realize your ambitions. Join us to develop yourself into a successful leader!

Apprentice / Internship Program

Description:

HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.

We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.

Job roles & Responsibilities:

  • Understand the overall concept and functionality aspect of the department.

  • Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.

  • Co-ordinate and participate in bank activities and networking events.

  • Shadow position within the department as part of “on the job training” for a variety of duties.

Job Requirements:

  • College student, preferably with discipline of Business Administration or equivalent.

  • Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.

  • Self-directed and able to work with less supervisor.

  • Good communication skill.

  • Keen to learn new knowledge and adaptive.

  • Long-term relationship for 6 months and above preferable.

  • Year 2 - Year 3 Student preferable.

Interested candidates, please create your profile and apply directly via:

https://portal.careers.hsbc.com/careers?location=Macau

OUR BENEFITS

We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:

  • Pension Fund

  • Medical insurance covering dependents and wellness

  • 18 days and above Annual leave

  • Bank holidays

  • Birthday leave, Festival early leave, Parental leave, Examination leave etc.

  • Preferential Banking Offers

  • Employee Education Benefits Program

  • Learning programs & Development Opportunities

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Please scan the QR code for our career opportunities and applications:

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.


 

HSBC Life (International) Limited – Macau Branch

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life


職位空缺 JOB OPENINGS:

Team Leader, Wealth Planning Specialist, HSBC Life Macau

Key Accountabilities / Impact on Business

  • Provide leadership, coaching, and development to a team of Wealth Planning Specialists (WPS) to deliver top-notch financial planning services and fulfil customer needs with insurance solutions

  • Ensure the insurance/ protection needs of customers are fulfilled with quality and all relevant regulatory and internal guidelines are adhered to throughout the insurance sales process

  • Manage the team’s portfolio to ensure the highest rate of customer satisfaction and persistency

  • Identify and execute initiatives to capitalise on business opportunities, such as referrals from affinity partners, and outbound call campaigns

  • Drive the overall vision and strategy for the WPS team, ensuring alignment with organisational goals and strategic direction

  • Obtain feedback from customers/working partners and provide insight for streamlining process and ideating product solutions, customer campaigns

  • Develop, formulate and implement business strategies with the aim to

  • Collaborate with referral/business partners to effectively mobilize resources to serve prospects/customers

  • Lead initiatives to strengthen and promote HSBC Life's brand and reputation, ensuring adherence to service quality benchmarks

Experience, Skills and Qualification

  • University graduate

  • Relevant industry certifications or qualifications (Insurance Intermediaries Qualifying Examination Papers 1, 3 and 5)

  • At least 3 – 5 years of experience in business development, client servicing or distribution support within the financial services or insurance industries.

  • Strong business and financial acumen with the ability to manage KPIs effectively

  • Knowledge of regulatory frameworks and industry standards within the insurance/banking sectors

  • Excellent leadership, presentation communication skills, with the ability to influence and engage stakeholders

  • Strong proficiency in Microsoft Office

  • Fluent in English, Cantonese and Mandarin

Wealth Planning Specialist – HSBC Life, Macau

滙豐人壽保險 - 理財策劃顧問

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.

滙豐保險是一家世界一流的機構,您可以在這裡專注於保險,但可以享受成為領先的全球性國際銀行所帶來的優勢。保險關乎人,也關乎他們的承諾。在滙豐保險,我們通過為整個亞太地區的客戶提供各種各樣的人壽保險產品和服務,幫助兌現這些承諾。

Principal Accountabilities 主要職責

  • Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled

    為客戶提供合適保險解決方案的專業建議,及在整個銷售過程提供支援,以確保充分滿足客戶的保險/保護需求

  • Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.

    透過親緣關係/客戶推薦,及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會

  • Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer

    以了解客戶的其他財富需求,或為非銀行客戶提供服務,為澳門分行的工作人員提供轉介

  • Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency

    管理客戶的保險組合,以確保最高的客戶滿意度和可持續性

  • Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions

    觀察客戶 / 工作夥伴的反饋,以提供意見精簡流程並改善產品解決方案

  • Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned

    與主管一起制定業務計劃並製定業務戰略,執行分配的銷售策略

  • Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers

    與分行經理合作,有效調動資源以提交滿足客戶需求的保險解決方案

  • Promoting and enhancing the brand and image of HSBC Life and the Bank

    促進和提升滙豐保險和銀行的品牌和形象

  • Ensure that the service delivered by various branches are being benchmarked and are of top quality

    確保對各分行提供的服務進行基準測試,並達到最高質量

Qualifications 工作經驗要求

  • University Degree Holder

    大學學位持有人或同等學歷

  • Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred

    持有有效保險中介人資格考試卷一、三 和 五

  • Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries

    有於銀行或人壽保險從事業務發展,客戶服務, 分銷工作等相關經驗

  • Knowledge in Life Insurance Products is preferred

    對人壽保險產品有透徹的了解

  • Strong coaching skills and strong business acumen

    敏銳的商業洞察力及有能力輔導團隊

  • Solid knowledge in driving and implementing business strategy

    有能力幫助推動與實施企業戰略

  • Strong proficiency in Microsoft Office

    熟悉Microsoft Office之操作如EXCEL、WORD等

  • Excellent Communications and Interpersonal Skills

    工作主動,具有良好的溝通能力、創新思維,及團隊協作意識

  • Fluent in English, Cantonese and Mandarin

    具流利的廣東話、普通話、英文語言能力

  • Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.

    具備較少相關經驗的候選人,將獲考慮聘任為助理財富策劃顧問

  • To be considered for this role, the relevant rights to work in Macau

    要被考慮這個職位,相關人士必須為有權利於澳門工作。

Assistant Manager, Operations and Customer Service

Principal Responsibilities

  • Assist manager in maintaining a smooth, effective and efficient daily operations of the department

  • Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claim

  • Handle enquiries and provide services to customers at service counter and hotline

  • Assist timely filing to regulators

  • Manage projects and initiatives, ensuring timely completion and alignment with company goals.

  • Communicate project status and updates to stakeholders regularly

  • Ensure timely delivery of quality services by meeting departmental benchmarks

  • Perform other duties periodically assigned by supervisors in order to meet operational and other requirements

  • Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly

Experience, Skills and Qualifications

  • University degree holder

  • Minimum 5 years of working experience in financial institutions and customer service related areas

  • Solid knowledge in insurance products

  • Effective analytical and problem solving skills

  • Excellent communications and interpersonal skills

  • Fluent in English, Cantonese and Mandarin

  • Computer-literacy

  • Self-motivated and able to work independently

Customer Growth and Engagement Assistant Manager (12-months contract)

Marketing campaign & events coordination

  • Collaborate with external agencies on the design of marketing collaterals and manage change requests

  • Coordinate with internal stakeholders to gather feedback and implement event-related updates

  • Develop compelling content plan and create communication content to customers

  • Review and edit copywriting materials, ensuring accuracy and relevance

  • Responsible for public website (PWS) content update, planning and management

  • Support the planning, briefing, and coordination of events as assigned

  • Prepare and organize event materials

Promotions, discount and offers management

  • Prepare terms and conditions and communication materials for promotional offers

  • Champion the sourcing and production of company premium and customer gifting

  • Compile and maintain accurate record of the gift handling

  • Provide administrative support for form submissions and approval workflows

  • Manage offer fulfillment processes and perform data accuracy checks

  • Handle the printing of letters as needed

Admin

  • Oversee gift stock inventory and reporting

  • Consolidate quotations and update expense records

  • Coordinate business result tracking, including Excel data input and inventory monitoring

  • Organize delivery and logistics for gift items

  • Vendor onboarding and renewal process management

  • Internal comms preparation

Experience, Skills and Qualification

  • Degree level of qualification in Business Studies, Marketing or a related discipline

  • Minimum of 5 years’ experience in managing and driving integrated marketing and communication campaigns in insurance companies or other relative industries

  • Demonstrated success creating customer-centric campaigns that speak to specific target customers

  • Experience in insurance or finance industry is a benefit

  • Strong project management skill with self-initiation and drive to achieve excellence

To be considered for this role, the relevant rights to work in Macau

要被考慮這個職位,相關人士必須為有權利於澳門工作。

Interested candidates, please apply directly via:

https://portal.careers.hsbc.com/careers?location=Macau

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.


You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.