香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Head of Business Risk and Performance Services - GCOO - Macau
Principal Accountabilities:
Active and engaged member of the Macau Chief Operating Officer (COO) senior leadership team. Provide leadership driving the people agenda, developing/influencing and role modelling the HSBC values.
Define and execute HSBC’s global business risk and resilience strategy, aligning with regulatory expectations and business goals.
Drive a risk aware culture, ensuring proactive identification and mitigation of operational, third party and security risks.
Support the Macau COO to effectively manage the risk and control environment, providing insight on control effectiveness and emerging risk – a key priority in driving the Banks’ strategy, coordination and agreement of strategic plans across Macau, development and implementation of HSBC’s Governance and Organizational Design and processes, as well as manage the Macau COO’s commitments across governance forums.
Oversee Financial Performance and Cost Optimization relating to GCOO by managing budgeting, forecasting, and cost controls, including tracking operational losses, driving efficiency, and ensuring robust challenge mechanisms are in place.
Enable Strategic Workforce Planning by partnering with stakeholders to align resource and capacity planning with transformation goals.
Act as a Strategic Business Partner by serving as the primary point of contact for audit, financial planning, and governance, enabling collaborative delivery across the broader Operations and Product landscape.
Coordinating and managing special projects and high priority initiatives on behalf of the COO head incl. identifying, leading and supporting delivery of initiatives to improve operational efficiency.
Support COO to define and deliver the People agenda across GCOO Macau team.
Develop strong advisory controls relationship with the Chief Operating Officer and Chief Executive Officer for Macau as well as leaders across Business and Infrastructure teams. Represent risk and controls management to Executive Management in Macau as and when needed
Engage with regulators and industry bodies to shape and influence resilience standards and emerging risks.
Responsible for managing xLoB / xEntity Operational Resilience deliverables to meet HSBC Macau Chief Operating Officer, Chief Risk Officer, and Chief Executive Officer’s accountabilities.
Accountable to HSBC Macau and play a key role in supporting the transition of Operational Resilience from Programme delivery to Business as Usual (BAU).
Take ownership for establishing the new Business Risk functional capabilities, focusing on outcomes, proactive risk mitigation and investment and benefits returns
Drive the development and adoption of technology techniques and to enhance the bank’s approach to the mitigation of non-financial risks
Drive connectivity and collaboration across the enterprise, to drive integrated resilience capabilities including Controls, Business Continuity and Incident Management, Protective Security, and all Non-Financial Risks.
Oversee the Chief Control Office, embedding a robust risk and control framework across GCOO.
Oversee Group third-party risk vs. appetite working with Business and Infrastructure Non-Financial Risk teams on remediation of Third-Party risk
Oversee the readiness across the ServCo Group entities for resolution and recovery events in line with regulatory requirements.
Deputies for the Macau COO in various risk and control forums as and when needed
Qualifications:
Extensive experience in financial industry with prior experience in managerial role
Proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation
Previous experience in Risk Management within a global organisation, working across cultures.
Strong leadership and ability to actively motive his/her team members
Proven experience in financial budgeting, strategic planning, communication and people management processes.
Ability to present complex issues confidently and concisely to Senior Management using simple language
Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.).
Outstanding relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior executives across multiple functions.
Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams.
Ability to use initiative to resolve issues, whilst dealing with a diverse range of stakeholders and team members, distributed across functions and locations.
Good verbal and written communication skills required in English; other language abilities are advantageous.
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=277476
Head of Wholesale Ops - GCOO - Macau
Principal Responsibilities:
Through consultation with Senior WSB Managers and conducting random checks/streamlining procedures
By transforming the way of working through innovation & technology
By analyzing running costs and productivity trends in related to WPB transactions and supplier transactions
By managing cost efficiency and meet FRP targets
By providing effective service to existing customers/communicating customer interest in services outside his/her own to other departments /branches
By resolving customer enquiries and complaints and maintaining contacts with customers of the Bank
By making effective us of available resources through cross-utilization, fine-tuning work procedures & process improvement
By planning staff training and promoting teamwork through organizing regular meetings to facilitate effective internal communications and walking the job, planning staff career development and succession planning in the team
By safeguard the security of the Bank’s financial and physical assets by compliant to BIM, audit reports and the local Monetary Authority’s regulations. Ensure controls are effective and proactively mitigate operational risks and within business risk appetite.
By controlling main stock of all security documentation and ensure banking physical records are compliant to record retention
By monitoring and oversighting the performance of internal and external outsourcing parties and ensuring quality service is provided according to defined standard
Job Requirements:
BA degree holder in any subject
Relevant experience in financial industry with prior experience in supervisory role
Strong leadership and ability to actively motive his/her team members
Capacity and high creativity in solving operational and personnel problems
Demonstrate a strong focus on process improvement and controls
Strong stakeholder management
Strong project management and execution focus extremely organized and effective at time management
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/external?pipelineId=276069
Manager WPB Ops - GCOO - Macau
Job Roles & Responsibilities:
Independently perform operational tasks within the Bank as may be assigned by manager
Manage the delivery and execution of E2E process on Credit Cards, Mortgage and other banking services.
Ensure KPI continually met and manage Business expectation
Maintain standards in production quality, service level and financial performance
Ensure all works strictly comply to local and global regulation and compliance
Resolving or escalating issues with operational effectiveness in a timely and appropriate manner
Support Head of WPB Ops to perform MI reporting and operational procedures review
Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation.
Job Requirements:
Over 5 years of experience in financial industry, related to Cards Operation would be advantage
Strong project management and execution focus extremely organized and effective at time management
Excellent written and verbal communication skills, in both Chinese and English
Good commercial sense and excellent customer services mindset
Able to work under stress and strains and be change oriented
Good interpersonal skills and able to work collaboratively across functional and business lines
Analytical and detail oriented
Good team player and multi-tasks
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=262865
Manager GPS Ops - GCOO - Macau
Principal Accountabilities:
Independently perform operational tasks within the Bank as may be assigned by manager
Manage the delivery and execution of E2E process on Payments, cheques and other banking services.
Ensure KPI continually met and manage Business expectation
Maintain standards in production quality, service level and financial performance
Ensure all works strictly comply to local and global regulation and compliance
Resolving or escalating issues with operational effectiveness in a timely and appropriate manner\
Support Head of GPS Ops to perform MI reporting and operational procedures review
Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation.
Qualifications:
Over 5 years of experience in financial industry, related to Payments Operation would be advantage
Strong project management and execution focus extremely organized and effective at time management
Excellent written and verbal communication skills, in both Chinese and English
Good commercial sense and excellent customer services mindset
Able to work under stress and strains and be change oriented
Good interpersonal skills and able to work collaboratively across functional and business lines
Analytical and detail oriented
Good team player and multi-tasks
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=277477
Premier Relationship Mgr I - RBWM - Macau
The main roles of the job holder ensure the successful implementation of business strategies and Retail Banking & Wealth Management (RBWM)’s profitability through achievement of customer retention, growth of high value targeted customers, business goals of the branch and customer satisfaction as well as to support the implementation of all Global Standard and AML related activities / initiatives.
Job Roles & Responsibilities:
To contribute to the Bank’s service and sales goals and profitability by proactively growing the HP portfolio through regular meeting as per customer needs, and achieving RBIF scheme
To contribute to the growth of customer portfolio by initiating proactive customer contacts to build, cement and reinforce relationship with own portfolio customers.
Manage existing relationship with those high-net-worth customers by obtaining net new funds and develop new relationships from clients.
Acquire new Premier relationship and manage all aspects of a portfolio of Premier custom relationships.
Comply with Global guidance and financial crime activities, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the CDD/EDD reviews promptly with quality outcome
Qualifications:
Customer service focused mindset
Possess good knowledge of WPB products including general banking insurance through internal accreditation and external regulatory requirement (AMCM) to obtain Insurance License
Good selling and presentation skills
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=276988
General Banking Officer (BDO) - WPB - Macau
Job Roles & Responsibilities:
Support the GBM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set under RBIF scheme are achieved.
Identify potential customers with HMLs, credit cards, Premier a/c, PIB and general insurance products
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Collect market intelligence, & report customer feedback, usage, receptiveness etc to BM.
By providing consistently high level or service delivery and efficiency to Premier and general banking customers.
By providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints efficiently and professionally.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
To contribute the continuous improvement of the Bank’s service & sales processes and standards
To support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Job Requirements:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=209452
Counter Services Officer - RBWM - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=186396
Apprentice Programme (Part-Time basis)
Job Roles & Responsibilities:
Understand the overall concept and functionality aspect of the department
Perform administrative duties to support the smooth operations flows within the department, e.g. manage database and records
Co-ordinate and participate in bank activities and networking events
Shadow position within the department as part of “on the job training” for a variety of duties
Job Requirements:
Year 2 - Year 3 College Student or Master Student preferable
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint
Self-directed and able to work with less supervisor
Good communication skill
Keen to learn new knowledge and adaptive
Long-term relationship for 6 months and above preferable
Macau Resident
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=186397
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities
You’ll achieve more when you join HSBC.
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