We are member of Dah Chong Hong Holdings Hong Kong, is an Asia-based integrated market management provider specializing in healthcare. Offering comprehensive commercial and logistics solutions, Four Star partners with the world’s leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for 500 brands into hospitals, pharmacies and specialty stores in Macau. To cope with our swift business growth, we would like to invite high caliber individual to fill the following positions.
店務員
工作範圍
負責產品銷售業務;
為顧客跟進產品之售後服務等工作;
工作地點:鏡湖馬路威達儀器
工作要求
中學或以上程度;
最少2年或以上銷售醫療器材和產品的相關工作;
具收銀工作經驗;
熱誠有禮,具責任感;
良好溝通及銷售技巧;
懂電腦操作優先考慮。
醫療儀器維修員
工作內容
負責醫療儀器設備之安裝、提供售後服務及定期之維修保養工作、或緊急維修等
需要外勤工作
工作要求
具備電子技術或相關證書課程
具2年醫療儀器設備維修或相關
送貨雜務員
工作內容
負責倉庫日常貨品的驗收及整理、
裝卸,搬運及送貨等工作;
處理及交收送貨訂單。
工作要求
具1年或以上送貨工作;
能看英文單據者優先考慮。
產品專員指導員
負責推廣及分析藥物產品的效用和藥性, 為公司做藥物推廣的專業培訓及指導。
工作要求
具藥學或電子工程本科或以上學歷
具3年或以上相關工作
文員
工作範圍
負責跟進出入口文件及手續
負責一般文書工作
執行上級指派的其他職務
職位要求
大專以上程度
具一年或以上貿易相關工作經驗者優先考慮
熟悉電子報關系統及流程,熟悉辦公室軟件使用 (如 : MS Excel,Word,Outlook等)
具責任心, 有良好溝通和協調能力
英文程度良好,操流利廣東話及普通話
電腦技術員
職責
為辦公室、倉庫及店舖提供電腦資訊科技支援服務及項目實施。
提供 ERP、BI、應用系統、系統集成、報告系統、移動應用程式和 POS 系統的用戶支援。
收集和理解業務需求,實施應用軟件和報告的開發和測試。專案及廠商管理。
與內部和區域 IT 團隊成員及供應商緊密合作。
處理用戶查詢和提供系統培訓。
工作要求
資訊科技或相關學科的文憑或學位資格。
2 年 IT 業相關工作經驗,在 ERP應用程式支援方面。
熟悉軟體應用程式。
有 POS 系統和零售行業經驗者優先。
良好的分析、解決問題和溝通技巧。
精通中文(廣東話和普通話)和英文的書寫和口語。
業務員
職責
負責醫療器械的銷售,包括開發、聯繫國內外客戶,促成業務的達成、回款等
完善客戶管理,定期地做市場分析,回饋客戶情況;
開發新客戶;
與客戶進行日常的業務溝通往來,維護客戶關係;
根據客戶需求,對產品進行報價;
及時回應客戶的意見、報價、訂單處理,以及產品的售後服務等;
工作要求
本科或以上程度,具醫療相關專業優先考慮;
能操流利英語、具大學英語四級或以上(需提供相關證明的正本核實) ;
至少1年或以上銷售服務經驗;
具藥理學/醫療知識優先考慮;
Medical Representative - Pharmaceuticals
Responsibilities:
Generate sales revenue through active promotion of pharmaceutical products and oversee the entire order fulfilment process from initial placement to successful delivery
Deliver detailed product presentations and technical information to healthcare professionals and clients to drive market share growth through targeted sales strategies and tactical planning
Actively develop new business prospects by engaging key accounts, healthcare professionals, and strategic partners while nurturing long-term relationships with existing client bases
Partner effectively with marketing teams to implement client-focused initiatives and continuously improve service delivery standards
Requirements:
Bachelor's degree in Life Sciences, or related scientific discipline (mandatory)
Previous pharmaceutical sales experience preferred but not essential
Strong sales acumen with excellent negotiation and communication skills
Exceptional interpersonal abilities with proven coordination and teamwork capabilities
Ability to thrive in a fast-paced, target-driven environment
Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Fluency in both English and Chinese (written and verbal)
Fresh graduates are welcomed
Sales Representative – Pharmaceuticals (Trade)
Responsibilities
Actively promote products to Clinics, pharmacies, hospitals, etc.
Conduct regular visits to Key accounts, engaging with pharmacy owners, and staff to promote products and close sales.
Follow up on customer orders and ensure high-quality service throughout the sales process.
Collect and provide market intelligence, including customer feedback and competitor activities, to support business strategies.
Identify potential business opportunities, expand the client base, and develop new accounts to achieve sales targets.
Requirements
· Bachelor’s degree in science discipline or equivalent
More than 1 year of solid sales experience, preferably with field sales experience and a proven track record in achieving sales targets.
Strong interpersonal and communication skills, with the ability to build relationships with clients and handle objections confidently.
Presentable, independent, proactive, hardworking, and able to work under pressure in a challenging sales environment.
Solid sales experience in pharmaceutical industry is highly preferred
Assistant Manager - Service Engineering
Responsibilities
Responsible for reviewing the service quality with engineers
Provide guidance, support and supervision to engineers in customer service and routine maintenance and emergency repairs on medical equipment.
Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
Prepare tender documents, conduct tender analysis/interview and monitor contractor’s work performance
Monitor work progress and maintain an orderly workflow according to priorities, ensure on time completion
Keep accurate maintenance service and project records and document customer service actions and discussions
Participate into assigned projects as a project Leader and/or project team member
Requirements:
University degree in Electronics/Electrical/Biomedical engineering or relevant disciplines
More than 5 years’ service execution experience in medical device
Provide guidance, support and supervision to engineers in customer service and routine maintenance and emergency repairs
Exercises tendering, contract administration
Self-motivated and mature, able to work in a diverse environment
Advanced troubleshooting and multi-tasking skills
Customer service orientation and strong client-facing and communication skills
Good communication skills, in both spoken and written, in English, Cantonese and Chinese
Senior Assistant/ Assistant- Client Services
Responsibilities:
Support sales team on handing sales orders, quotation, customer enquiries, tender preparation and submission to clients
Provide logistics & administrative support to the sales team, follow up the general documentary, billing etc.
Communicate with different departments including sales and warehouse to ensure the orders are delivered in timely manner
Assist with ad hoc projects and assignments
Candidates with less experience may be considered for a junior position
Requirements:
Bachelor’s degree holder in Business Administration, or a related field
Minimum 3 years of experience in client servicing or administrative support
Experience in handling tender submissions
Proficient in English, Mandarin, and Cantonese
Satisfactory communication and coordination skills with a client-centric mindset
Skilled in Microsoft Office and capable of typing in both English and Chinese
Positive, collaborative, and service-oriented attitude
Immediate availability is highly preferred
Sales Manager – Pharmaceuticals
Responsibilities:
Develop business plans and implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives
Provide Key account/hospital network support, market access support, including referral networks
Have a deep understanding in the respective area and priority products. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors
Achieve agreed contact, coverage and frequency targets through various communication channels
Ensure customer satisfaction and best in class customer relationship
Handle enquiries and complaints quickly and professionally and in accordance with company procedures.
Contribute positively to the sales team through co-operative relationships and collaborative efforts to achieve team and company objectives.
Provide input into effective use of promotional funds and territory sales forecasting.
Qualifications:
Degree holder in Pharmacy or science related discipline.
Minimum 6 years' proven sales experience within Pharmacy industry with at least 3 years' management experience; experience in Macau healthcare industry will be advantages.
Proficiency in written and spoken English, Cantonese and Mandarin.
Sensitive to market trend/ practice of pharmaceutical industry.
Good time management, communication skills and negotiation skills.
Demonstration of strong team-working, especially in a matrix environment.
Good Persuasive ability and planning & organizing skills.
Sales Force management experience is essential.
Candidate with more experience may be considered as Assistant Manager.
Assistant Manager - Client Services
Role Summary
To supervise a team of client services representatives to ensure client satisfaction with an organization's product or service. It is responsible to direct and control the processing and orders fulfilment, fielding customer inquiries, and resolving customer complaints. And also streamline business operations, provide product training to client services, discuss technical aspects about a product. Besides, to work with logistics, transportation, sales, and other departments for coordination purposes.
Key Responsibilities
Interact with clients and build relationships with them while ensuring their needs are being met
Serve as a key service point for major client account
Oversee a team of customer service assistants and ensure they are providing exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Prepare statistical reports and performance summaries for management review
Liaise and coordinate with different internal departments on resolving customer's cases and complaints in a logical and professional manner
Perform ad hoc project as required.
Qualifications
Degree holder in business related discipline
Minimum 5 years relevant experience in customer service and over 3 years in managerial role of call center function
Customer service oriented and good problem/complaint handling skills
Relevant experience in the Healthcare / Pharmaceutical industry is preferred
Strong knowledge on ERP system is an asset
Fluent in Cantonese, English and Putonghua
Assistant – Client Management
Role Summary
The role provides administrative and client support across service delivery, claims processing, reporting, and training coordination. Collaborate with HR on onboarding, engagement initiatives, and policy communications to ensure smooth daily operations.
Key Responsibilities
Provide administrative support to internal and external clients to ensure smooth delivery
Verify and process clients’ claims in accordance with established procedures
Assist clients in preparing and submitting monthly reports on schedule
Consolidate client sales orders for timely processing
Support training coordination including scheduling, materials preparation, logistic arrangement and maintaining accurate documentation
Collaborate with HR to coordinate company brand-building programs and employee engagement initiatives
Coordinate with HR for onboarding sessions for new staff, including scheduling, materials preparation, and basic orientation support
Conduct briefings to communicate updates on company policies and procedures
Qualifications
Bachelor’s degree holder in Business Administration, Human Resources, or a related field
Minimum 1 year of experience in client servicing or administrative support
Proficient in English, Mandarin, and Cantonese
Satisfactory communication and coordination skills with a client-centric mindset
Skilled in Microsoft Office and capable of typing in both English and Chinese
Positive, collaborative, and service-oriented attitude
Immediate availability is highly preferred
Junior Business Analyst / Application Support 初級業務分析師 / 應用系統支援
Responsibilities
Analyze and document new business requirements and identify problem areas of systems
Perform UAT before system enhancement or new application implementation
Provide end-user training on a regular basis
Provide day-to-day support on business applications
Liaise with internal IT teams to resolve issues related to above
Perform ad hoc project assigned
Requirements
Degree holder in Computer Science / Information Technology or related disciplines
Familiar with Distribution and Finance business process is an added advantage
Experience in Oracle ERP / BI tools like Hyperion/EPM11 is preferable
A good team player with outgoing, presentable, aggressive and highly self-motivated characteristics
Fast learner with ability to work under pressure
Responsible, initiative, proactive and able to work independently
Proficiency in both written and spoken English, Cantonese and Mandarin
職責
分析並記錄新的業務需求,識別系統中的問題區域
在系統升級或新應用實施前執行用戶驗收測試(UAT)
定期提供終端用戶培訓
提供業務應用的日常支援
與內部IT團隊協調解決相關問題
執行指派的其他臨時項目
要求
計算機科學 / 信息技術或相關學科的學位持有者
熟悉分銷和財務業務流程者優先考慮
熟悉SQL語言心
有Oracle ERP / BI工具(如Hyperion/EPM11)經驗者優先
良好的團隊合作精神,性格外向、形象佳、積極進取且高度自我激勵
學習能力強,能在壓力下工作
負責任、主動、積極並能獨立工作
精通英語、粵語和普通話的書寫和口語
申請方式 Application:
We offer attractive package to the right candidates including discretionary bonus, pension fund, medical benefit, and life insurance. 我們為合適的候選人提供有吸引力的套餐,包括酌情花紅、養老基金、醫療福利和人壽保險。
Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.
As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.
We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!
(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
General Banking Officer - RBW Macau
Key Accountabilities / Impact on Business:
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the data entry and the processing of documents on new business intakes received.
Providing consistent high level service delivery and efficiency to Premier and general banking customers.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Experience, Skills and Qualification:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Counter Services Officer - RBW - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
Apprentice / Internship Program
Description:
HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.
We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.
Job roles & Responsibilities:
Understand the overall concept and functionality aspect of the department.
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.
Co-ordinate and participate in bank activities and networking events.
Shadow position within the department as part of “on the job training” for a variety of duties.
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent.
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.
Self-directed and able to work with less supervisor.
Good communication skill.
Keen to learn new knowledge and adaptive.
Long-term relationship for 6 months and above preferable.
Year 2 - Year 3 Student preferable.
Interested candidates, please create your profile and apply directly via:
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
職位空缺 JOB OPENINGS:
Wealth Planning Specialist – HSBC Life, Macau
滙豐人壽保險 - 理財策劃顧問
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
為客戶提供合適保險解決方案的專業建議,及在整個銷售過程提供支援,以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
透過親緣關係/客戶推薦,及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
以了解客戶的其他財富需求,或為非銀行客戶提供服務,為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
管理客戶的保險組合,以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
觀察客戶 / 工作夥伴的反饋,以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
與主管一起制定業務計劃並製定業務戰略,執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
與分行經理合作,有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality
確保對各分行提供的服務進行基準測試,並達到最高質量
Qualifications 工作經驗要求
University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展,客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動,具有良好的溝通能力、創新思維,及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.
具備較少相關經驗的候選人,將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau
要被考慮這個職位,相關人士必須為有權利於澳門工作。
To be considered for this role, the relevant rights to work in Macau
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
FRITES - Belgium on Tap, Hong Kong’s Favorite Belgian beerhouse
After 19 terrific years in Hong Kong, one of the world’s most competitive F&B markets, MACAU is our inaugural international location.
FRITES is made for Asia and serves only the finest quality mussels, steak and beer, amongst other fabulous dishes. As one of Hong Kong’s leading restaurant management companies, we consistently establish venues that are unique and innovative.
Our success is due to our uncompromising levels of service and the value we put on building a team. This is your opportunity to be part of something big, and we are very excited to meet potential employees.
If you consider yourself to be motivated, enthusiastic, reliable and willing to put your best foot forward we would love to hear from you.
ASSISTANT MANAGER
Job Description
Demonstrate strong leadership skills with the ability to coach staff and promote a teamwork-oriented atmosphere.
Grow professionally as part of the team while consistently delivering excellent customer service.
Follow instructions from the Restaurant Manager and effectively delegate tasks to team members.
Take full command and responsibility of the Restaurant during the absence of Restaurant Manager
Build and maintain loyalty among both staff and customers.
Strive for perfection to meet Company Standards.
Train, assist, and guide supervisors and junior staff with passion, patience and dedication.
Ensure overall cleanliness across all areas of the restaurant.
Requirements
At least 3 years work experience in similar capacity
Outgoing and energetic personality, yet humble with great customer service, interpersonal and communication skills
Good command of spoken English, Cantonese & Mandarin
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
Bar Manager
Job Description
Work with Bartender to deliver personalised and memorable experiences for customers and VIPs
Support performance management and development of the front of house team, including training, coaching, wellbeing, grooming, planning and delegating daily tasks to team
Liaise and collaborate with the back of house team on daily operations and other issues as required
Delivering excellent customer service with warmth and professionalism
Supervise and direct bartenders and bar backs
Ensure standardisation and consistent beverage preparation, presentation and quality
Maintain a high standard of cleanliness and presentation in the working environment and ensure all sections are well-prepared
Monitor bar beverage stock levels and handle inventory control
Follow all safety, hygiene, sanitation, breakage control, preventive maintenance and service standards
Work in a fast-paced environment and multitask effectively
Stay up to date on the latest regulatory and service requirements, ensuring alignment of policies and procedures with operational standards
Maintain a highly competent understanding of beverage knowledge, including wine, spirits, cocktails, and tea
Demonstrate excellent knowledge of mixing, garnishing, and serving drinks
Assist guests in taking orders and provide menu recommendations
Ensure efficient delivery of drinks and snacks according to specifications
Address bespoke drink requests and maintain customer satisfaction
Assist in ensuring smooth operations and achieving a high level of customer service
Requirements
Minimum 5 years of experience in catering hospitality or similar capacity
Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
Knowledge of wines, spirits, and cocktails. With wine and beverage certificate or relevant certificates will be an advantage
Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua)
Strong leadership and people management capabilities
Good English communication skills
Team-player who is willing to learn
Passionate and positive
High sense of responsibility
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
Bartender
Job Description
Adhere to all local and national liquor laws
Mix and serve drinks following set standard recipes
Maintain a safe and clean environment for guests and team
Offer quality service to guests with big smile
Monitor and ensure smooth operation of the sections appointed
Requirements
Good English communication skills
Team-player who is willing to learn
Passionate and positive
High sense of responsibility
Experience preferred but not a must
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
CHEF DE PARTIE
Job Description 工作內容
Preparing and cooking all menu items
Responsible for kitchen operations such as setting up cooking utensils and equipment
Any kitchen duties assigned by Head Chef
負責預備食材、處理及烹調食物
負責處理廚房日常運作,確保廚房、設備和器具清潔衛生
處理由主廚指派的工作
Requirements 入職要求
1-3 years of working experience in western cuisine is highly preferred but not a must
At least 2 years related experience, less experience will be considered as Commis
Work in shifts
Immediate available will be an advantage
Mature, good manner and good in communication
具最少兩年或以上廚房工作經驗者優先考慮, 經驗較少者會聘請為初級廚師
具責任感、成熟、有禮及良好溝通技巧
須輪班工作
可即時上班者優先考慮
COMMIS
Job Description 工作內容
Preparing and cooking all menu items
Responsible for kitchen operations such as setting up cooking utensils and equipment
Any kitchen duties assigned by Head Chef
負責預備食材、處理及烹調食物
負責處理廚房日常運作,確保廚房、設備和器具清潔衛生
處理由主廚指派的工作
Requirements 入職要求
Work in shifts
Immediate available will be an advantage
Mature, good manner and communication
具廚房工作經驗者優先考慮
具責任感、成熟、有禮及良好溝通技巧
須輪班工作
可即時上班者優先考慮
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
GENERAL MANAGER
The General Manager is a senior with responsibility for planning, directing and coordinating the operations. They are responsible for improving the performance, productivity, efficiency and profitability of the restaurants through the implementation of effective methods and strategies. They oversee the front of house team.
The General Manager must ensure the outlet is running smoothly, with a smooth efficient service that exceeds the expectations and needs of guests while adhering to Frites’ core values. This person works closely with the Restaurant Manager. It is important to have a strong understanding of Frites’ Group vision and core values, as well as supporting long and short-term goals set by the company.
Passionate about the restaurant business, the General Manager has a genuine knack for hospitality and taking care of people, this includes guests and teammates. They are hungry and tireless in their commitment to creating a better guest experience and working environment for team members of all levels. Additionally, they thrive in the trenches and are ready to lead by example, whether that is running food, seating guests or mopping the floors
Job Responsibilities
GUEST FOCUSED LEADERSHIP
Lead from the front for every service, telling our story and delivering memorable guest experiences and world-class service.
Provide direction and leadership to team members to stay motivated, focused and achieve restaurant goals.
Solicit feedback to understand the needs and wants of guests, taking ownership of guest complaints and handling them with empathy and professionalism.
OPERATIONS
Identify and delegate responsibilities to senior management and junior team members to ensure objectives are met and excellent service is consistently upheld.
Implement Company guidelines by developing SOPs, checklists and instructing the team.
Ensure daily opening and closing duties are followed including End of Day practices and reporting from both the POS and booking management system.
Learn, champion, implement and train others in best practices for Guest Experience, Loyalty Program, Wine, Beer, Beverage, Inventory, POS, Booking System and Cash Handling.
Monitor, manage, troubleshoot and maintain the POS system.
Manage the restaurant to exceed standards in food quality, safety, cleanliness and maintenance.
Review operations, proactively problem solve and seek out opportunities for continuous improvement.
Ensure the Restaurant Manager/s are leading instructive and motivational daily team briefings.
Meet regularly and report to Operation Manager.
PERSONNEL
Lead an F&B team by attracting, recruiting, training and coaching talented personnel.
Champion team retention and development initiatives to help grow the next generation of hospitality leaders.
Ensure the Restaurant Manager/s are coached and supported, hosting and facilitating daily/ weekly and monthly training as well as attending scheduled group-wide training.
Champion onboarding, ensure Restaurant Manager/s are developing individual induction plans and providing full support and guidance for new team members.
Upkeep of training material and manuals.
Delegate/ oversee schedules, daily rosters, holiday management, attendance records.
Host regular team catch-ups, one-on-ones and ensure annual team appraisals are taking place to assess and manage both individual and team performance on an ongoing basis.
Nurture a positive working environment and maintain team morale.
FINANCES
Ensure the team is driving revenue at every opportunity through covers, spend per head and incentives.
Consistently monitor product and labour costs to remain within budgets.
Follow FRITES’ policies and procedures, including those for cash handling and safety/security.
Oversee ordering, especially large ticket and premium items.
Oversee bi-monthly and weekly inventory/ stock and troubleshooting anomalies.
INITIATIVES
Assist in new menu implementation, printing and upkeep.
Develop and pitch creative solutions to areas of improvement.
Embrace new events and initiatives, overseeing operations to make a success.
Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.
EXPERIENCE
Strong career progression with previous experience in a Restaurant Management role.
In-depth knowledge of service, hospitality, food and beverage.
Experience with team training and development and leading large teams.
Excellent business acumen, understanding of cost control, ability to drive sales through service and entrepreneurial mindset.
Requirements
You take pride in your work and operate with integrity.
You are solutions oriented.
You recognize that greatness is measured by consistency and by doing small things correctly.
You play to win, always give 100% and never compromise standards.
You take responsibility for your actions and support your teammates wholeheartedly.
You lead by example and show up ready every day.
You recognize the opportunity in taking risks and embrace evolution, adaptation and innovation.
No matter what our differences, you always demonstrate respect and unity.
You have a natural hunger, tenacity and doggedness for the pursuit of excellence.
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
HEAD CHEF
Job Description
Oversee the whole kitchen operation
Monitor food quality and maintain hygiene standards
Work closely with Operations team to ensure good inventory control, purchasing and food cost control
Review and improve work procedures, performance, safety and service quality
Coordinate and ensure all managerial paperwork and reports are complete according to company standards and timeline
Prepare and cook all menu items
Work closely with Sous Chef to train, assist and guide kitchen staff with passion, patience and dedication
Requirements
At least 5 years work experience in similar capacity
Strong leadership skills with the ability to coach and promote a teamwork atmosphere
Outgoing and energetic personality, with good communication skills
Ability to follow instructions from Operations Team and meet the Company standards and striving for perfection
Excellent ability in problem solving
Experience working in a Western Restaurant
Holder of Hygiene Manager/ Supervisor certificate preferred
Good command of spoken English, Cantonese and Mandarin is a bonus
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
Receptionists
Job Description
Manage the front desk by receiving incoming calls, greeting and attending to customers
Cultivate loyalty with staff and customers
Be a part of the team to deliver the best customer service
Inform guests about the availability of tables and direct them to the tables
Assist in opening and closing duties
Assist managers in delivering smooth operations
Requirements
Good command of spoken English and Chinese
Good communication skills
Team-player who is willing to learn
Passionate, outgoing and energetic personality
High sense of responsibility
At least 1 year experience in similar role, with knowledge of reservation system
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
RESTAURANT MANAGER
Job Description
Cultivate loyalty with staff and customers
Review and improve work procedures, performance, safety and service quality
Coordinate and make sure all managerial paperwork and reports are completed according to company standard and timeline
Take responsibility for overall running of the restaurant including rostering, maintenance, cost control, emergencies, guest experience etc.
Champion service, food, wine and drinks knowledge alongside every other aspect of the operation of the restaurant
Maintain grooming standards of the entire floor team
Work closely with Assistant Manager to train, assist and guide supervisors and junior staff with passion, patience and dedication
Ensure overall cleanliness of all areas, before during and after each service
Guest Experience
Ensure every guest gets treated as a VIP to achieve 5 stars dining experience
Hands on skills providing the best customer service possible by gathering guest feedback through interaction with all the tables at every service
Resolve customers complaints by addressing them on the spot and ensuring the guest ends up leaving happy
Requirements
At least 5 years work experience in similar capacity
Strong leadership skills with the ability to coach and promote a teamwork atmosphere
Outgoing and energetic personality, with good communication skills
Good command of spoken English. Cantonese and Mandarin is a plus
Ability to follow instructions from Operations Team and meet the Company standards and striving for perfection
Excellent ability in problem solving
Experience working in a Western Restaurant a plus but not required
Good Wine and Bar Knowledge (WSET level 2 or Equivalent a plus)
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
SOUS CHEF 副主廚
Job Description 工作內容
Overseeing the whole kitchen operation
Monitor food quality and maintain hygiene standards
Work closely with Operations team to ensure good inventory control, purchasing and food cost control
Any kitchen duties assigned by Executive Chef/ Head Chef
負責處理廚房日常運作,確保廚房、設備和器具清潔衛生
監察食材庫存及安排食材採購
處理由主廚指派的工作
Requirements 入職要求
At least 4 years work experience in similar capacity
At least 3 years’ experience as Sous Chef with highest levels of services is preferred
Strong leadership skills with the ability to coach and promote a teamwork atmosphere
Outgoing and energetic personality, with good communication skills
Ability to follow instructions from Operations Team and meet the Company standards and striving for perfection
Excellent ability in problem solving
Experience working in a Western Restaurant Holder of Hygiene Manager/ Supervisor certificate preferred
Good command of spoken English, Cantonese and Mandarin are a plus
四年或以上廚房工作經驗者
具最少三年或以上之副主廚經驗者優先考慮
具十人或以上之團隊的督導經驗
良好溝通技巧,應變能力
精通西餐之食材、設備和流程
良好的英語水平
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
SUPERVISOR
Job Description
Cultivate loyalty with staff and customers
Follow instructions from Restaurant Manager and Assistant Restaurant Manager and delegate to the rest of the team
Strive for perfection to meet the Company Standards
Train, assist and guide junior staff with passion, patience and dedication
Ensure overall cleanliness of all areas
Requirements
Minimum 2 years in the same role
Strong leadership skills with the ability to coach and promote a teamwork atmosphere
Outgoing and energetic personality, yet humble with great customer service, interpersonal and communication skills
Good Wine and Bar Knowledge preferred
Good command of spoken English, Cantonese & Mandarin are a plus
Great Benefits
Competitive salary
Weekly tips
On-job training
Career development opportunities
WAITSTAFF
Job Description
Offer quality service to guests with big smile
Monitor and ensure smooth operation of the sections appointed
Ensure the cleanliness of the restaurant
Requirements
Good English communication skills
Team-player who is willing to learn
Passionate and positive
High sense of responsibility
Experience preferred but not a must
Great Benefits
Competitive salary
5 days’ work week
Weekly tips
On-job training
Career development opportunities
Kitchen Porter
Job Description 工作內容
Cleaning kitchen area 清潔廚房區域
Cleaning cooking utensils, tableware and cutleries 清潔器具、餐具和刀叉
We are looking for an enthusiastic, versatile trainee who is keen to learn, willing to undertake challenges and eager to develop new skills. The trainee will assist in many administrative, operational and business development-related tasks.
Responsibilities:
Support in daily administrative tasks
Basic translation of documents into English/Chinese
Assist in devising marketing materials for various departments
Conduct market research and analysis
Assist in maintaining the day-to-day operations of departments
Requirements:
Bachelor’s degree (in any area)
Proficient in Chinese and English
Familiar with basic computer applications including Excel, Word, Powerpoint
Honest and attentive to details
Willing to take challenges and is able to multitask and work under pressure
Conduct market research to identify new business opportunities and emerging trends.
Assist in the development and execution of business development strategies.
Support the preparation of proposals, presentations, and other sales materials.
Build and maintain relationships with potential clients through outreach and networking.
Collaborate with cross-functional teams to ensure alignment on business initiatives and objectives.
Assist in tracking and reporting key performance metrics related to business development efforts.
Stay updated on industry trends, competitor activities, and market conditions.
Qualifications:
A degree in business administration, marketing, or a related field is preferred.
Strong verbal and written communication skills
Ability to analyze market trends, business opportunities, and competitor strategies.
Ability to build relationships with clients and work collaboratively within a team.
Creative thinking and resourcefulness to find solutions to challenges.
A self-starter who is eager to learn and take on new challenges.
What We Offer:
Hands-on experience in business development and sales strategy.
Mentorship from experienced professionals in the field.
Opportunity to work in a collaborative and supportive environment.
Competitive salary and benefits package.
How to Apply:
Interested candidates are invited to submit their resume, expected salary and a cover letter outlining their qualifications and interest in the position to noellam@hnfuels.com.mo
行政辦公室副主任
Responsibilities / Requirements:
Manage full spectrum of daily office administration and procurement functions.
Provide a full range of administrative support.
Review and set up administration workflow and execute internal document control.
Provide other administrative support to the office and retail outlets.
Perform ad hoc assignments as required.
Degree holder in any discipline.
At least 2-4 years of relevant working experience.
Good command of spoken and written English and Chinese.
Excellent in the use of MS Office, especially in Excel and PowerPoint.
Detail-minded with 'Can Do' attitude.
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
To follow up new business, handling outgoing sales work, maintaining existing clients and approach new clients to achieve sales targets.
To deliver Sales objectives and drive Sales Growth, promote product portfolio in assigned projects.
Explore all business opportunities to aid market expansion and to ensure business growth.
Unique and exquisite products to mid to high end customers.
3 - 5 years experience in brand or product management.
Broad sales and marketing experience, self-motivated, aggressive, excellent interpersonal and communication skill, and good exposure in the property development market.
Good command of written and spoken English and Chinese, proficiency in Mandarin.
Willing to travel and periodic stationing.
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Business Development Director (Base in Macau)
Responsibilities / Requirements:
As a member of the Company’s top management,
a) participate in the management of existing businesses, with emphasis on business expansion and performance enhancement;
b) participate in new business development including: identifying new opportunities, devising strategic plans, financial analysis and feasibility studies; and setting up new operations;
A combined experience in the fields of finance, accounting and business management or business development is preferred as the job requires, in addition to business experience, basic knowledge of accounting and finance.
Degree holder in finance or related discipline(s),holder of CPA is preferred though not necessary.
China experience is preferred as the Company’s business development focuses on China and thus basic understanding of Chinese business regulations, tax regulations and legal requirements is highly preferred.
Good interpersonal skills, strong negotiation abilities with clients and government bodies.
Excellent command of written and spoken English and Chinese, proficiency in Mandarin.
Candidate with hospitality experience is preferable.
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Management Trainee
We are looking for an enthusiastic, versatile trainee who is keen to learn, willing to undertake challenges and eager to develop new skills. The trainee will assist in many administrative, operational and business development-related tasks.
Examples of Responsibilities:
Support staff in daily administrative tasks
Basic translation of documents into English/Chinese
Assist in devising marketing materials for various departments
Conduct simple market research and analysis
Assist staff in maintaining the day-to-day operations of departments
Requirements:
Bachelor’s degree (in any area)
Proficient in Chinese and English
Familiar with basic computer applications including Excel, Word, Powerpoint
Honest and attentive to details
Willing to take challenges and is able to multitask and work under pressure
Good communication and problem-solving skills
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Sales Director/ Manager
Responsibilities / Requirements:
Report to Senior Management.
To lead the sales/professional team to meet business targets assigned from Senior Management.
To develop new business, handling outgoing sales work, maintaining existing clients, and approach new clients to achieve sales targets.
To deliver Sales objectives and drive Sales Growth, promote product portfolio in assigned projects.
Explore all business opportunities to aid market expansion and to ensure business growth.
Unique and exquisite products to mid to high and customer.
Results-based compensation scheme included.
Degree holder in Marketing, Business Administration or related disciplines.
8 years or above solid experience in brand or product management.
Broad sales and marketing experience, self-motivated, aggressive, excellent interpersonal and communication skill, and good exposure in the property development market.
Experience in brand building and brand management through proactive and strategic communication and public relations programs.
Excellent command of written and spoken English and Chinese, proficiency in Mandarin.
Willing to travel and periodic stationing.
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Assistant HR Manager/HR officer
Responsibilities & Requirements:
Responsible for a full spectrum of Training & Development function including delivery of in-house training and seminars (such as team building, management skill, etc.), coordinating with external consultant on training & development events
Responsible for the development and implementation of effective training strategies & personnel training
Reporting to the Head of HR, responsible to provide professional advice and solutions to the full spectrum of HR functions
Work closely with business partners to implement talent engagement strategy
Handle a full spectrum of HR functions and activities including recruitment, coaching, performance management, and employee relationship
Keep abreast of local legislation’s update and ensure HR policies and practices are complying to local legislation’s
Degree in Human Resources Management, Business Administration or related disciplines
Minimum 3 years of relevant working experience
Proactive, presentable and self-motivated
Proficient in both written and spoken English and Chinese
Proficiency in MS office especially Excel, Word and PowerPoint
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Farmacia Popular is a leading retail pharmacy chain in Macau, dedicated to promoting health and wellness through high-quality products and exceptional customer service. We are seeking a talented and creative Graphic Designer to join our team and play a vital role in shaping our brand identity and visual communication.
Roles and Responsibilities:
Design and produce captivating graphics for online and offline platforms, including social media, websites, brochures, and in-store displays.
Develop visual merchandising materials that align with our brand’s mission and enhance customer experience.
Prepare and optimize output files for printing houses and vendors, ensuring quality and accuracy in all final designs.
Collaborate closely with marketing and sales teams to create effective promotional materials and point-of-sale materials (POSM).
Stay updated on industry trends, design techniques, and software advancements to continuously elevate our visual communications.
Assist in developing and refining brand guidelines to maintain consistency across all marketing materials.
Qualifications:
Bachelor’s degree in Graphic Design, Visual Arts, or a related field (a Bachelor’s degree is required).
Proven experience as a Graphic Designer or in a similar role, preferably within the retail or branding sectors.
2–5 years of experience in graphic design roles.
Strong portfolio demonstrating a variety of design projects, both digital and print, highlighting creativity, consistency, and execution.
Requirements:
Proficiency in graphic design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools, as well as Canva.
Strong understanding of brand consistency, visual hierarchy, and design principles.
Ability to create visual assets for web, social media, print, and presentations.
Confidence in taking briefs, developing creative concepts, and presenting ideas clearly.
Familiarity with exporting and optimizing formats for digital use.
Solid understanding of visual merchandising principles and practices.
Excellent communication skills, with the ability to articulate design concepts and collaborate effectively within a team (including marketing, content, and product teams).
Strong attention to detail, with the capacity to manage multiple projects and meet deadlines.
Familiarity with print production processes and specifications.
A proactive attitude, with a willingness to learn and adapt in a fast-paced environment.
Ability to work independently and automate design processes where possible.
Strong problem-solving skills and the ability to think creatively under pressure.
Empathy and the ability to understand customer needs, translating them into impactful designs.
A collaborative spirit, open to constructive feedback, and a strong work ethic.
Implement online and offline marketing strategies for the brand, including assist in content creation, support the maintenance of social media platforms, coordination with creative.
To be responsible for organizing, coordinating with different internal and external parties to prepare online and offline marketing collaterals
Assist in monitoring and evaluating on effectiveness of marketing campaigns
Assist in new product launch and sales event/roadshows, including product packaging, planning, preparation and execution.
Coordinate with vendors for quality POSM / premium development, production and execution under a tight timeline
Market visit to point of sales to ensure smooth product launch and POP such as TV, wobblers, POSM are all in place.
Support daily operations, perform general clerical work and any ad-hoc assignment.
Job requirements:
A Bachelor's degree is required, preferably in Marketing and media related discipline
3 years working experience in FMCGs or Retail preferred
Social media marketing experience
Good command of written and spoken Cantonese and English. Conversational Mandarin is a plus
Digital analytics knowledge desirable
Experience in Adobe Illustrator, Photoshop, AI apllications
Experience in video production and content creation is a plus
Creative and well-organised with excellent analytical and problem-solving skills
Strong sense of responsibility and able to work multi-task and under pressure
Immediate availability preferred
Candidate with more experience may be consider for Marketing executive