A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world.
We cordially invite high caliber talent to join our Hermès team in Macau.
Team Leader
Job Responsibilities:
Help to achieve annual and monthly targets which communicate by the Boutique Manager with the Group Commercial policy and image
Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
Analyze the sales data and provide constructive suggestions for improvement of sales
Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss
Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
Ensure store procedures are properly followed and smoothly operate by team
Handle all customer complaints and difficult situation
Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skill
Job Requirements:
Solid experience in luxury retail industry with at least 3 years of supervisory or leadership experience
Great presentation, communication, and interpersonal skills
Strong analytical mindset and ability to provide effective solution
Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
Curious individual with good problem-solving skills and eager to seek for challenges
(Data collected will be treated in strict confidence and used for recruitment purpose only.)
Sales Associate
Job Responsibilities:
Responsible for all sales activities in store within Hermès standards of image and services worldwide
Deliver quality and consistency of service including identifying customers’ needs, developing client relationships, sale, and delivering post-sale services
Achieving sales target and maintaining a high level of customer service, product knowledge and basic operational procedures
Build and maintain long-term relationship with customers by providing excellent customer experience
Assist with inventory and special projects as needed
Other duties as assigned
Job Requirements:
Minimum 3 years relevant retail management or operation experience in luxury brands, high-end fashion, jewelry, and watch retailing industry or in similar capacity
Strong motivation towards becoming a Hermes Ambassador and providing excellent customer service
Strong commitment towards teamwork
Energetic, passionate, and positive working attitude
Excellent in presentation, interpersonal and communication skills
Established in 1994, Menzies Macau Airport Services Company Limited formally adopted its name in the year 2001.
Menzies Macau is a full-scope ground services provided at Macau International, offering Passenger services; Operations Control; Ramp and Baggage services; Aircraft cleaning; Cargo handling and warehouse; Aircraft line maintenance.
Menzies Macau is a strategic joint-venture corporation by leading companies both in Asia and worldwide. Through year of continued efforts, Menzies Macau has developed a successful business system with extensive international ground handling experience. There is one thing we never change: striving to deliver a consistent and reliable operation for our airline’s customer.
Address: Airport Logistic Business Center, Room 52, Macau International Airport, Avenida do Aeroporto, Taipa, Macau
Liaise with airport entities regarding office maintenance issues
Liaise and arrange with AOD regarding staff/customers airport part issuance
Responsible to transport daily sales to finance department
Ordering and Inventory control of all airlines accountable documents
Check-in and boarding
Requirements:
Administrative work experience; colleague graduate; Chinese word processor; MS word, excel; manpower allocation/rostering skills; check-in skills
Commitment; Initiative; Integrity; Tolerance to Stress; Vigilance; Attention to Detail; Proactive.
Part Time Passenger Services Agent
Responsibilities:
Provide Special Services to passengers, such as disabled passengers, unaccompanied minor, etc
Logging baggage left over from flights
Guiding passengers and providing information
Requirements:
Good command of English, Cantonese and Mandarin
Ability to work in multitask and to prioritize
Good organizational, coordination, communication, listening skills and a good team player
Cargo Clerk – Night Shift
Responsibilities:
Perform daily cargo clerical tasks as in cargo office.
Check all documents to ensure shipment may be carried in accordance with air carrier’s requirements.
Responsible for on time performance & maintain a safe and secure environment.
Communicate with the staff & take actions of improvement programs and on environmental issues.
Communicate and co-operate with warehouse colleague to preform cargo operation in accordance with air carrier’s requirements.
Communicate with air carrier for booking, operation instruction, and report irregularity.
Any other duties assigned by the manager.
Requirements:
Secondary School Graduate or Degree holder in any discipline
Good computer skill in Words and Excel
Self-motivated, disciplined, organized and able to work under pressure
Night Shift Work
Good command in English and Chinese (Mandarin and Cantonese)
Quality Assurance Assistant
Responsibilities:
Responsible for coordinating and facilitating Airline Audits
Responsible for supporting the company in the implementation, maintaining and follow up of the ISO14001 (EMS) & ISO45001(OHSAS) Management System
Coordinating and providing relevant ISO Basic Awareness Training to staff
Coordinate with other departments to ensure compliance with established policies and procedures
Prepare and disseminate correspondence, memos and manuals, forms etc
Handle admin duties & adhoc project
Handle incoming phone call enquire
Handle incoming / outgoing correspondence
Arrange schedule and tasks for general assistant
Willing to work flexible hours to accommodate audit schedules
Requirements:
Diploma or above in Business Administration or related discipline
Good command of English, Chinese (Cantonese and Mandarin)
Proficiency in Microsoft Word & Excel
Ability to multitask and prioritize
Organized and good team player
Initiative and Attention to Detail
Macau driving license is a MUST
With a basic awareness in Quality, Safety, Auditing, and ISO is preferred
Safety Officer
Responsibilities:
Ensue the implementation of the safety programme is established at all level.
To ensure health and safety information and actions are taken in each department consistently.
Provide health and safety advices and guidance to operational managers.
Produce periodical safety report, such as safety performance, trends, statistics, summary of accidents/incidents reports etc.
Conduct periodical inspections of workplace health and safety.
Conduct periodical audit for quality assurance.
Manage records, maintenance and retention of safety related documents.
Assist in review and deliver health and safety training.
Organize and assist in safety activities and exercises.
Performance of the company’s safety programme, and for ensuring communication and coordination with appropriate authorities, customer airlines, subcontractors and operational managers.
Ensure appropriate risk assessments are completed at department level.
Review all accident and incident reports; ensure that serious accidents and incidents are investigated; risk assessments are completed to ensure necessary actions are taken to prevent a recurrence.
Any other duties assigned by the manager.
Requirements:
Degree holder in any discipline
Good computer skill in Words, Excel and PowerPoint
Self-motivated, disciplined, organized and able to work under pressure
Able and willing to work outside office hours, weekends and holidays
Good presentation skill
Good command of both written and spoken English and Chinese (Mandarin and Cantonese)
Relevant experience in courier field will be definitely an advantage
小型拖車操作員
職務:
負責駕駛拖車運輸貨品,確保準時安全運送到指定位置
要求:
需持有效澳門汽車駕駛執照
體格強健、能刻苦耐勞
須24小時輪班及戶外工作
小學程度或以上
Part Time TCO 兼職航班協調服務員
工作性質:
協調所有信息,並準確及時傳遞給相關部門
確保飛機安全及準時起飛
處理及確保飛行文件準確
確保記錄和處理航班所有資料及時間
滙報所有不正常運作情況及協調處理相關問題
所需資格:
高中或以上程
能操流利英語、廣東話或普通話
熟識電腦文書操作
能對數字有靈敏的觸覺
能獨立處理一切文件
需要24小時輪班及在戶外、惡劣天氣及颱風下工作
必需持有半年以上有效澳門駕駛執照並按部門需要考取機場駕照
福利:
交通津貼
年終花紅
每年10天年假(每工作滿1年即增加1天年假,直到15天爲止)
生日假
醫療保險
退休金計劃
Benefits include:
Transportation Allowance
Discretionary Bonus
10 days Annual Leave (addition 1 day every year up to 15 days)
Candidates not notified within one month should consider their application unsuccessful. Personal data collected is solely for recruitment purpose only and will be treated in strictly confidential.