香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
1. Manager WPB Ops
Job Roles & Responsibilities:
Independently perform operational tasks within the Bank as may be assigned by manager
Manage the delivery and execution of E2E process on Credit Cards, Mortgage and other banking services.
Ensure KPI continually met and manage Business expectation
Maintain standards in production quality, service level and financial performance
Ensure all works strictly comply to local and global regulation and compliance
Resolving or escalating issues with operational effectiveness in a timely and appropriate manner
Support Head of WPB Ops to perform MI reporting and operational procedures review
Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation.
Job Requirements:
Over 5 years of experience in financial industry, related to Cards Operation would be advantage
Strong project management and execution focus extremely organized and effective at time management
Excellent written and verbal communication skills, in both Chinese and English
Good commercial sense and excellent customer services mindset
Able to work under stress and strains and be change oriented
Good interpersonal skills and able to work collaboratively across functional and business lines
Analytical and detail oriented
Good team player and multi-tasks
You’ll achieve more when you join HSBC
www.hsbc.com/careers
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=207439
2. Performance Services Manager
Job Roles & Responsibilities:
Change Execution – managing change, either internally or externally driven, on a continuous improvement basis
Communication – developing and executing communication plans, with Region/Country Communications
Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”
Financial Management –provide support in robust financial planning, management, tracking and reporting, with Global/Regional/Country Finance
Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management
Organisational Design – maintaining and continually reviewing organisational designs
People – support with developing and implementing people strategies with Region/Country/Global HR
Project execution – support with region/country specific programmes supporting Group COO strategic actions’ execution or provide governance oversight on cross-line of Global Business / Global Functions
Non-financial Risk management – support with the management of non-financial risk and ensuring risks are managed consistently and effectively across all businesses and functions in line with the agreed risk appetite.
Continue to improve the oversight and governance of Third Party Risks to enable more forward looking TPRM environment. This involves early identification of emerging risks, issues and themes that may require management attention and remediation.
Job Requirements:
Educated to graduate degree level in business management related field or associated relevant business experience
Extensive experience in banking/ financial services, preferably in a global organization
Proven experience in financial budgeting, strategic planning, communication, and people management processes
Proven project management experience with an ability to influence senior stakeholders
Previous background of working in a matrix organization structure; ability to persuade individuals at different levels
Good verbal and written communications skills required in English; other language abilities are advantageous
You’ll achieve more when you join HSBC
www.hsbc.com/careers
Interested candidates, please apply directly via:
https://hsbc.avature.net/su/aa386ba8bf1becba
3. IT Officer - Infra Client Service
Job Roles & Responsibilities:
Maintain the high quality of service and deliverable for the business needed.
Incident management and escalate to key stakeholders, provide quick response on immediate recovery.
Schedule and deliver system solutions in accordance with relevant business requirements.
Work closely with system engineers and service providers, to ensure the service delivery can meet the timeline, and quality objectives in alignment with business strategy.
Provide proactive consultancy to business users, help business to capture revenue growth, improve customer experience and operational efficiency.
Provide support to Project team to delivery new system solution to fulfill business growth.
Support IT Manager for the budget review and cost management.
Job Requirements:
University degree in Computer Science or related discipline.
Minimum 4 years of IT client service or application support experience.
Strong track record in collaborating with relevant business units and service providers in IT service delivery.
Good understanding on the ITIL, SLA, OLA and IT Cyber Security.
Strong incident analyst and problem-solving skill.
Capable to manage communications effectively including the capacity to articulate technical solutions for business’ understanding.
Strong team spirit, quality oriented and attentive to details.
Non-office hour and weekend support may require for handle incident and planned change.
Proficiency in both English and Chinese.
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
For the strong experienced candidate will be consider IT Assistant Manager position.
You’ll achieve more when you join HSBC
www.hsbc.com/careers
Interested candidates, please apply directly via:
https://hsbc.avature.net/su/5671dd655492000a
4. RM Support Associate
Job Roles & Responsibilities
Provide support for relationship managers to ensure client planning, relationship returns, risk assets, management information etc. for designated relationships are optimized and effective.
Ensure credit applications are timely raised for submission.
Continuous monitoring of security document completion and follow up with customer within the “90 day principle”.
Work with various business partners to ensure appropriate products are offered to customers.
Achieve customer satisfaction (minimizing customer complaints) by ensuring service level agreement is achieved.
Assist relationship managers to achieve time-to-cash targets on new money facilities and renewal of securities before expiry.
Ensure daily physical documents received from customers and branches are timely delivered to DBS or other stakeholders for processing..
Timely raise credit applications/financial spreading/security documentations to customers and proactively monitor outstanding items’ status.
Ensure no breach of functional instruction manual/credit procedural manual/business instruction manual on daily operational and credit related processes.
Job Requirements:
Bachelor degree in a relevant area
Strong interpersonal skills and commercial acumen as well as good relationship building skills
Results driven with sound knowledge of Commercial Banking products
Customer focused and have strong interpersonal and problem solving skills
Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
Fluent in spoken and written English with knowledge in Putonghua is an advantage
Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint
You’ll achieve more when you join HSBC
www.hsbc.com/careers
Interested candidates, please apply directly via:
5. Counter Service Officer
Job Roles & Responsibilities:
Deliver high standard of service to customers and meet their needs with courtesy;
Count cash received and to check for forgeries;
Count cash/coins paid in/out;
Cross-sell bank products whenever opportunities arise;
Job Requirements:
Customer-service focused mindset;
Preferably with general understanding of bank products and services;
Prior banking industry experience would be preferable;
Good communication skill in English and Chinese is preferred;
Good communication skill and basic computer knowledge
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=186396
6. Local Management Associate Programme
For: Final year students or graduates with less than 2 years’ full time experience
Duration: 24 months
Start Date: June 2024 onwards
Location: Macau
Principal Responsibilities:
As part of the programme, you will undertake attachments in product, customer facing and business risks in various Banking functions
Provide a wide spectrum of quality support to Managers to enable them to drive revenue, improve client engagement and maximize operational efficiency
Assist to prepare appropriate analysis and preparation of proposals, presentations and pitches to prospective customers
Assist to develop and maintain cordial customer relationship and provide quality customer services
Assist to prepare for credit proposals and monitor account performance, product development, customer analysis and pre-pitching research
Assist to conduct regular and effective credit reviews and visit customers' operational facilities to take proactive control measures to ensure credit quality
Assist to provide ongoing risk monitoring including Global Standards, sanctions, Anti Money Laundering alerts and act as an escalation point for risk issue response
Qualifications and Requirements:
Bachelor’s degree or above, a final year student from an accredited university or graduate with less than 2 years’ full time experience,
Previous work experience and exposure in credit and relationship management, product development and customer relationship management preferred
Excellent verbal and written communication skills in English, Mandarin and Cantonese
Good level of business acumen and commercial awareness
Strong analytical skills and ability to challenge
Strong sales and customer orientation, with ability to communicate effectively and create connection with others
Capable of serving as a role model for displaying openness, teamwork and integrity
A high degree of cooperation and teamwork with career aspiration in customer-facing roles, while retaining the ability to operate with sufficient independence and objectivity in order to review and challenge proposals from the coverage teams
Achieve your potential at HSBC Macau
With the help of senior leaders and peers, you will be given all the tools, guidance, and exposure you need to develop a range of skills and knowledge to succeed in banking operations while building on the ones that set you apart from the competition. With so much to offer, we’re ideally placed to help you realize your ambitions. Join us to develop yourself into a successful leader!
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
Interested candidates, please apply directly via:
https://hsbc.avature.net/su/b14b12d7cccf058f
Application Deadline : 31 March 2024
7. Apprentice / Internship Program
Job Roles & Responsibilities:
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records
Co-ordinate and participate in bank activities and networking events
Shadow position within the department as part of “on the job training” for a variety of duties
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint
Self-directed and able to work with less supervisor
Good communication skill
Keen to learn new knowledge and adaptive
Long-term relationship for 6 months and above preferable
Year 2 - Year 3 Student preferable
Working Schedules and Benefits:
Part-time basis
Hourly rate paid according to confirmed work schedules
Flexible work schedules could be discussed with concerned department
Medical Plan entitlement
Opportunity to move to full-time roles immediately after graduation
Opportunity Areas:
Application Channel
If you are interested to learn and explore yourself while working in a multinational based environment.
Please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=186397
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.