Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
Assistant Store Manager, Macau
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES
Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock and operations team
Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
Lead the integration of new joiners to the business
Lead by example by delivering the Burberry Experience to customers when necessary
Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
Create and maintain an open, positive and harmonious work environment
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required.
PERSONAL PROFILE
Advanced knowledge of POS system
Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
Able to use a fluent and professional dialogue with clients and staffs
Previous experience with Apple mobile devices and comfortable with the use of digital tools
1-2 years previous supervisory or management experience in retail sales
MEASURES OF SUCCESS
Monthly Burberry Experience evaluation score
Managing performance improvement and development of associates
Improvement in every KPI within the retail scorecard
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
The Graduate School (GRS) of the University of Macau invites applications for the position of Administrative Officer/Senior Administrative Assistant at a taxable monthly salary ranging from MOP34,780 to MOP52,640 (index 370 – 560).
The Global Affairs Office (GAO) of the University of Macau invites applications for the position of Administrative Assistant at a taxable monthly salary ranging from MOP25,380 to MOP33,840 (index 270 to 360).
The Finance Office (FO) of the University of Macau invites applications for the position of Administrative Officer/Senior Administrative Assistant at a taxable monthly salary ranging from MOP34,780 to MOP52,640 (index 370 – 560).
The Rector’s Office (RTO) of the University of Macau invites applications for the position of Senior Administrative Officer/Administrative Officer at a taxable monthly salary ranging from MOP41,360 to MOP64,860 (index 440 – 690).
The State Key Laboratory of Internet of Things for Smart City (SKL-IOTSC) of the University of Macau invites applications for the position of Senior Administrative Assistant/Administrative Assistant at a taxable monthly salary ranging from MOP25,380 to MOP43,240 (index 270 – 460).
The Procurement Section (PCT) of the Office of Administration (ADMO) of the University of Macau invites applications for the position of Administrative Officer/Senior Administrative Assistant at a taxable monthly salary ranging from MOP34,780 to MOP52,640 (index 370 – 560).
The Procurement Section (PCT) of the Office of Administration (ADMO) of the University of Macau invites applications for the position of Administrative Officer/Senior Administrative Assistant at a taxable monthly salary ranging from MOP34,780 to MOP52,640 (index 370 – 560).
The Centre for Pharmaceutical Regulatory Sciences, University of Macau (CPRS) of the Institute of Chinese Medical Sciences (ICMS) invites applications for the position of Senior Administrative Officer at a taxable monthly salary ranging from MOP53,580 to MOP64,860 (index 570 – 690).
The Student Affairs Office (SAO) of the University of Macau invites applications for the position of Senior Administrative Officer/Administrative Officer at a taxable monthly salary ranging from MOP41,360 to MOP64,860 (index 440 – 690).
For detailed information and more job opportunities including short-term positions, please visit our daily updated website at https://career.admo.um.edu.mo/.
City University of Macau is a private but not-for-profit institution. As a comprehensive university in Macau, the University offers an array of Bachelor's, Master's and Doctoral degree programs as well as professional courses. It is dedicated to academic excellence and strives to provide students with a rich learning experience that will open their door to the international scene through its continuous expansion of global partnerships. The University upholds its mission to nurture outstanding talents and deliver applicable programs that will serve the evolving needs of Macau and the wider region.
澳門城市大學誠意邀請有志參與高等教育行業的您加入，職位空缺如下： The City University of Macau is now inviting talent to join our family. The following vacancies are now accepting application:
社工 – 學生事務處
職責
規劃和實施大學社會工作服務計劃；
識別、整合、利用和轉介社會資源和服務；
參與危機干預，遇高風險個案時陪同學生前往醫院就診；
協調及組織個案所需服務、社交活動及會議；
協助與家長建立聯繫，創建家庭支持網絡，並提供支援性輔導；
提供外展服務，主動接觸需要支援的學生；
規劃和舉辦校內活動，以促進學生的身心靈健康；
尋求與本澳相關團體建立合作關係，加強學生與社會機構的聯繫；
其他上級指派之工作。
職位要求
具社會工作學或相關學士學位學歷，持碩士學位者優先；
三年或以上相關工作經驗，具學生危機個案處理經驗者優先；
具執業註冊的社會工作者；
流利的粤語、普通話及英語，精通中英文書寫；
熱愛社工事業，具有責任心及對助人服務充滿熱誠；
具良好溝通、表達及獨立工作能力。
維修技工 – 設施管理處
職責
主要負責校區、學生及員工宿舍的維修工作：包括油漆、泥水翻新、門鎖、傢俱等；
負貴校園設施的保養維護；
協助監督外判商的保養及維修服務；
定期巡查校內場地及設施；
協助維修零件的出入倉及登記工作；
協助零件定期盤點工作；
提供校內活動及場地技術支援；
需24小時及假日緊急支援；
其他上級指派之工作。
職位要求
具初中畢業或以上；
具兩年或以上物業維護、油漆及家俱維修經驗；
具學校、服務式住宅或酒店設施維護工作經驗者優先考慮；
持重型電單車駕駛牌照及有效職安卡；
持設施維護相關專業培訓證書優先考慮；
良好中文書寫；
能細心、冷靜、安全地處理工作。
Supervisor – Human Resources Office
Job Description
Responsible for academic and administrative recruitment and selection process;
Process work visa application, renewal and cancellation;
Monitor quotas and application status;
Assist in relocation and repatriation of expatriate employees;
Assist in HR system enhancement;
Assist in staff performance appraisal;
Participate in ad hoc projects as assigned.
Requirement
Degree in Human Resources Management or related disciplines;
At least 3 years of work experience, preferably in Higher Education Industry;
Knowledge of Macau Employment and Higher Education Ordinance;
Good command of written and spoken English, Cantonese and Mandarin;
Strong coordination, communication and interpersonal skills;
Mature, well-organized and able to work independently.
高級文員 / 督導員 – 科研管理處
職責
跟進大學排名及學科排名事宜；
對接服務於大學排名之大學科研國際與區域合作事宜；
運營大學科研媒體；
跟進大學科研項目申報；
跟進大學校外科研資助多元化拓展；
跟進科研專責小組會務事宜；
完成上級安排的其他工作。
職位要求
具學士學位學歷，具英語或傳媒相關專業或碩士學位者優先；
具三年或以上相關工作經驗，具高等教育機構或具有大學排名相關工作經驗者優先；
熟悉上海軟科、QS、THE排名指標系統；
熟練InCites、SciVal、Scopus等科研統計分析工具；
了解自媒體運營，具備相應的圖文編輯能力，並能熟練掌握數據可視化者優先；
具Adobe CS、TOEIC或雅思等相關考試認證；
流利的粤語、普通話及英語，精通中文與英文寫作；
具良好的溝通能力。
督導員/高級督導員 – 教務處
職責
負責教學教務及課務相關的行政事務；
負責教學評價數據的收集、分析及跟進；
負責校曆的編制；
撰寫及發佈有關教學教務及課務的內部通知；
處理教師教學工作量計算和核定；
完成上級安排的其他工作。
職位要求
具學士學位學歷或以上；
三年或以上工作經驗，具高等教育工作經驗者優先；
流利的粤語、普通話及英語，精通中文與英文書寫；
熟悉辦公室軟件操作；
具良好的溝通能力及主動性；
能夠承受工作壓力。
Head of Human Resources Office
Job Description
Supervising and coordinating recruitment, headcount planning, employee activities, training, HR System, compensation and benefits and payroll.
Managing daily operations of Human Resources Office and providing leadership to the team for continuous enhancement.
Leading the development and implementation of HR departmental plan to cope with University’s development.
Establishing and implementing related rules and regulations.
Connecting with the local HEI and industries for better HR practice.
Other University affairs as assigned.
Requirement
Master’s degree or above in Human Resources Management, Law or related disciplines;
Minimum 9 years of working experience, management experience in higher education setting is preferred;
Knowledge of Macau Employment and Higher Education Ordinance;
Ability to make independent decisions with a strong sense of empowerment;
Strong leadership with good interpersonal, communication and analytical skills;
The post holder must be a proactive, dynamic, and self-motivated individual with good relationship building skills and high standards of professionalism;
Excellent written and spoken English, Cantonese, and Mandarin with high level of technical accuracy;
Local residents preferred under same conditions.
Head of Quality Assurance Office
Job Description
Overseeing and managing the following, including but not limited to:
Institutional quality auditing;
Programme development and validation;
Programmes/modules review and modification;
Quality assurance review of academic provisions (assessment moderation, annual and periodic programme review);
Professional accreditation by statutory organisations;
Academic governance (management, improvement and implementation of policies and procedures, regulations, codes of practices, protocols, guidelines and terms of references);
Academic enhancement and educational innovation (continuous professional development and lifelong learning);
Educational award/funding application;
Teaching and learning seminar/colloquium;
Supervision of academic offering/teaching;
Student survey and services evaluations;
Teaching performance award.
Working actively and closely with academic units to ensure all academic setting are in compliance with the requirements of Education and Youth Development Bureau and other relevant government/statutory authorities.
Other University affairs as assigned.
Requirement
Master’s degree or above, preferably in Business Administration, Education Administration or Law;
Minimum 9 years of working experience, in particular, quality assurance and standards in higher education setting and global affairs is preferred;
Ability to make independent decisions with a strong sense of empowerment;
Strong leadership with good interpersonal, communication and analytical skills;
The post holder must be a proactive, dynamic, and self-motivated individual with good relationship building skills and high standards of professionalism;
Excellent written and spoken English, Cantonese, and Mandarin with high level of technical accuracy;
詳細職位內容及要求請瀏覽澳門城市大學網頁。 For more information, please visit our university website.
有意者請登入澳門城市大學網頁申請。如有疑問，請致電 (853) 2878 7937 人事處查詢。 Interested candidate please sign in the City University of Macau web application. For inquiries, please contact Human Resources Office at (853) 2878 7937.
*應徵者提供的個人資料只作招聘用途，資料將絕對保密。 Personal data provided by applicants will be kept confidential and used for recruitment purpose only.
澳門電力股份有限公司誠聘以下職位： Companhia de Electricidade de Macau - CEM, S.A. invites applicants for the following position:
Customer Service Administration Assistant
202421-CCCAA
Roles and Responsibilities
To deliver desirable counter, online, call centre and payment collection services to customers, including handling of service requests, applications, payment, enquiries and complaints.
Requirements
Qualification
High School graduate or above
Possesses working experience in customer service is preferred
Computer Literacy
Proficient in MS Office Suite and Chinese Word Processing
Language Skills
Proficient in spoken and written Chinese and English
Good command of Mandarin
Others
Good communication and interpersonal skills
Enthusiastic, responsible, courteous and with high team dynamics
Able to adapt to changes and work under pressure, responsible, diligent and mature
Willing to work on-shift if necessary technologies, and best practices in digital procurement
Digital Procurement Transformation Lead
202417-PLDOFF
Roles and Responsibilities
Optimize procurement processes by implementing digital tools and technologies
Evaluate current processes, systems, and workflows to identify inefficiencies and areas for improvement
Research and evaluate digital procurement solutions that align with organizational needs and oversee their implementation
Collaborate on change management plans to drive organizational change through digital procurement processes and technologies
Utilize data analytics tools and techniques to derive actionable insights from procurement data to improve cost savings, supplier selection and supply chain risk mitigation
Lead digital procurement transformation projects from initiation to completion. Define project scope, objectives and timelines, and to monitor and manage the risks along the process
Requirements
Qualification
Bachelor’s degree or above in Computer Science, Information Systems, Information Technology Management, Supply Chain Management or related disciplines
Certifications in Digital Transformation, Data Analytics or Supply Chain will be an advantage
Computer Literacy
Proficient in MS Office 365, particularly Excel and Chinese Word Processing
Satisfactory level of literacy on Information Technology and related data analytics tools
Language Skills
Proficient in spoken and written Chinese and English
Good command of Mandarin
Others
Minimum 3 years of experience in procurement, supply chain management, digital transformation or related roles
Proven ability to drive organizational change and manage stakeholders, influencing and inspiring procurement professionals
Demonstrated project management skills with knowledge of methodologies and tools
Excellent interpersonal, report writing and presentation skills; enabling collaboration with cross-functional teams and stakeholders
Stay abreast on industry trends, emerging technologies, and best practices in digital procurement
Business Systems Analyst
202415-MNSENG
Roles and Responsibilities
Mainly focus on business analysis, project management and data analytics
Analyze requirements on digital transformation areas and assess detailed solutions options
Work closely with IT & user department to communicate project statuses and proposals
Engage in the entire system development life cycle
Perform the data preparation and analysis on various application data to cater for ad-hoc and regular requests and seek for improvements on analysis conclusion
Transform data into insights that support the department’s strategic objectives
Requirements
Qualification
Bachelor degree or above in Business Information System, Information Technology or related disciplines
Solid working experience in business & data analysis, process design and IT project management preferred
Computer Literacy
Proficient in Excel and Python
Knowledge in relevant IT systems, such as SQL Server, MS Power BI, MS Project
Language Skills
Proficient in spoken and written Chinese and English
Good command of Mandarin
Others
Innovative, responsible, flexible, outgoing and initiative
Critical thinking mindset and keen on problem-solving
Able to work and make decision under pressure
Strong interpersonal, report writing and presentation skills
Accounting Officer
202414-CNTOFF
Roles and Responsibilities
To provide financial data according to accounting principles, concession contract and internal policies of the Company
To prepare financial statements, management reports, tax return and statutory reports
Requirements
Qualification
Bachelor degree or above in Accounting or related disciplines
Minimum of 3 years of working experience in related area, preferably with some supervisory experience
Professional certification(s) such as ACCA, CPA, and Macau CPA
Computer Literacy
Proficiency in Office 365 and ERP System
Language Skills
Proficiency in spoken and written Chinese and English
Good command of Mandarin
Others
Familiar with Macau Financial Reporting Standards
Good analytical, data-processing and problem-solving skills
Being independent, hardworking, well-organized, conscientious and meticulous at work
Ability to maintain a high level of confidentiality
Knowledge of Macau Tax Returns and the Commercial Code preferred
System Dispatch Center Engineer
202403-SDCENG
Roles and Responsibilities
To be a member of the on-shift team or back office team to operate CEM power network from importation, generation, transmission and distribution in terms of safety, security, reliability and cost effectiveness
To resolve all incidents or contingency issues that is related to CEM power network by using available resources, necessary tools and measures
To rectify power importation, generation, transmission and distribution issues to meet customer demand with best economic consideration
To prepare and publish daily network operational reports and generation forecast plan to stakeholders in a timely manner
To take proper measures to minimize power disturbance and to resume power network system back to stable as fast as possible and duly keep relevant stakeholders informed
To schedule, approve and execute all planned, urgent outages or operations in generation and power network under normal or disturbed situations and duly keep relevant stakeholders informed
To execute any necessary and proper power network operations according to network analysis and ensure these operations are performed in accordance with established safety rules and procedures
To have direct communication with customer for handling outage, enquiries and complaints
Requirements
Qualification
Bachelor degree or above in Electrical or Electromechanical Engineering, preferably in Power Engineering major
Holder of Macau Registered Engineer Certificate is an advantage
Computer Literacy
Proficient in MS Office 365 and Chinese Word Processing
Knowledge in power system simulation software and/or computing programming is preferred
Language Skills
Proficient in Chinese and English writing
Proficient in spoken Cantonese, English and Mandarin
Others
Work experience in power system or related area, particularly in Dispatch or Transmission and Distribution area would be an advantage
Being independent, responsible, self-motivated, attentive to details, multi-tasking, hardworking and with high team dynamics
Good interpersonal, communication, presentation and report writing skills
Able to work under pressure and solve problems in a calm and decisive manner
Possesses valid Macau driving license of light vehicle and Occupational Safety Card
Possesses project management experience is preferred
Building Services Engineer
202332-PCMENG
Roles and Responsibilities
Responsible for maintenance and alternation of building facilities maintenance in Primary Substation
Investigate, analyze the defects of building facilities in Primary Substation and carry-out improvement actions
Inspect, coordinate, monitor and supervise in-house and outsourced maintenance and repair of the building facilities
Ensure building facilities are in compliance with relevant regulations, codes and standards
Review the specification, design, material submission, monitor the installation, testing, commissioning of building services works (HVAC, Fire Services, Water Supply, Drainage, Electrical, Lift) for the construction of Primary Substation
Requirements
Qualification
Bachelor degree or above in Mechanical Engineering, Building Services Engineering, Facilities Management or related disciplines
Holder of Macau Registered Engineer Certificate is an advantage
Minimum 5 years of relevant experience in construction and maintenance of building facilities
Possesses practical experience in Project Management
Computer Literacy
Proficient in Auto-CAD, Office 365 and Chinese Word Processing are mandatory
Satisfactory level of literacy on information Technology
Language Skills
Proficiency in spoken and written Chinese and English
Good command in Mandarin
Others
Familiar with building services systems, codes, standards, and regulations in Macau
Being skill in both analyzing problems and synthesizing solutions is essential
Collaborative and have good leadership skill.
Outstanding interpersonal, communication and presentation skills
Adequate knowledge in regulation related to engineering work, contract services, purchasing of goods and services, etc.
Possesses valid driving license of light vehicle and Occupational Safety Card
Electrical Engineer
202325-NSPENG
Roles and Responsibilities
To provide technical support for determining the design requirements for secondary equipment according to HV substation conditions of Macau
To provide technical support for (1) the analysis of the failure rate of secondary equipment in HV substation; (2) the analysis and review the design proposal of secondary equipment including diagram, setting, etc.; (3) holding the training for secondary equipment in HV substation
To analyze the failure data of the secondary equipment in HV substation and review the related maintenance criteria
To collect data and provide technical assistance for the investigation of secondary equipment incident in HV substation when required
To resolve technical problems which will arise during the secondary equipment installation of HV substation
Requirements
Qualification
Bachelor degree or above in Electrical Engineering, preferable in Power Engineering
Holder of Professional Certifications such as Macau Registered Engineer will be an advantage
Possesses relevant working / research experience in Power Engineering, esp. for power system analysis, is preferred
Computer Literacy
Proficient in Office 365 and Chinese Word Processing are mandatory
Experience on using power system simulation software and computing programming (VBA and Python) is preferred
Language Skills
Proficient in spoken and written Chinese and English
Good command in Mandarin
Others
Sound analytical, problem-solving and report writing skills
Outstanding interpersonal, communication and presentation skills
Being initiative, enthusiastic, willing to learn and progress
Adequate knowledge in the regulations related to relevant engineering work
Possess driving license of light vehicle and Occupational Safety Card
Interested parties should send their curriculum vitae, academic transcripts and copies of professional related certificates, quoting the respective reference number, to:
Your next adventure awaits! We are looking for talented individuals to join our team. Please send us your resume at macgh.hr@hyatt.com. For more information, please call our Human Resources at +853 8868 1311.
