CS 客戶服務

$10k - 20k, CS 客戶服務, Urgent Hiring 急聘職位, TL 交通運輸與物流, M07BJ

STARLUX Airlines 星宇航空澳門招聘

starlux website logo-01.jpg
 

STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service world-wide. Currently we are looking for below vacancies to join us in Macau.

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Cargo Specialist

STARLUX Airlines is searching for Cargo Specialists to join our Cargo Section in Macau. Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities

  • Build up and maintain relationship with customers in the local market.

  • Handle daily cargo sales and reservation.

  • Be responsible for export/import airline operation.

  • Coordinate with relevant internal/external parties. (e.g. Head office, Port Authorities, CAA, etc.)

  • ULD and accessories stock control and management.

  • Perform related duties as assigned.

Qualifications

  • Excellent multitasking, communication and coordination skills.

  • Quick reaction, problem solver and team player.

  • Can work rotating shifts including nights, holidays, weekends and days off.

  • Be flexible to work additional hours on short notice when required.

  • Possess the legal right to work in Macau.

Preferred

  • Familiar with local market and air cargo sales.

  • Cargo export/import operation experience.

  • Proficient in Microsoft Office tools, including Word, Excel and PowerPoint.

Education

  • Bachelor’s degree and above or equivalent.

Work Experience

  • Minimum two years’ cargo related experience.

Language Requirements

  • English: proficient.

  • Chinese: proficient.

  • Cantonese: proficient.

Licenses and Certification

  • Driving license for Category B (Automóveis ligeiros).

Interest parties please send your CV with expected salary to

macrecruit@starlux-airlines.com

Airport Service Agent

STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service world-wide. Currently we are looking for Airport Service Agent to join us in Macau International Airport. Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities

  • Supervise and monitor on-site situation and performance.

  • Conduct training/audit programs in line with Company policies.

  • Handle irregularities and complaints occurring from handling process.

  • Report non-compliances and suggest corrective methods.

  • Manage and control operating resources.

  • Review and analyze station operation costs.

  • Ensure sufficient and adequate on-site staffing.

  • Assist with station’s general affairs and administration duties.

  • Achieve Company goals and collaborate seamlessly with team.

  • Perform other related duties as assigned.

Qualifications

  • Have excellent multitasking and communication skills.

  • Be able to work under stress and keep calm when emergencies and unexpected situations occur.

  • Be meticulous and attentive to details.

  • Can react quickly and solve difficult problems.

  • Be able to work independently and in a team environment.

  • Can work rotating shifts including nights, holidays, weekends and days off.

  • Be flexible to work additional hours on short notice when operationally required.

  • Be able to travel to other work locations or cities as necessary to support operations.

  • Possess the legal right to work in Macau.

Preferred

  • Possess airside/landside working knowledge and is familiar with operational systems of Amadeus Altéa Suite: CM, FM, ARD Web and WorldTracer, etc.

  • Proficient in Microsoft Office software.

Education

  • Bachelor's degree and above.

Work Experience

  • Minimum two years in the aviation industry. Experience in airport passenger or ground handling a plus.

Language Requirements

  • Good command of Chinese, the local official language and local dialect.

  • Proficient in English.

Licenses and Certification

  • Relevant licenses and aviation certification are beneficial, such as Dangerous Goods and SMS.

申請方式 Application:

Interest parties please send your CV with expected salary to

macrecruit@starlux-airlines.com

有意者請將簡歷及期望薪資發送至 macrecruit@starlux-airlines.com

$10k - 20k, $20k - 30k, $30k - 40k, CS 客戶服務, GM 綜合管理, TL 交通運輸與物流, M05AJ

Plaza Premium Group 澳門招聘

Plaza Premium Lounge macau jobscall.me recruitment ad 澳門招聘-01.jpg
 

Plaza Premium Lounge

With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.

The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.

The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.

Website: www.plazapremiumgroup.com

Sales Manager

Job Responsibilities:

  • Help achieve overall operational objectives by contributing sales and marketing information and performance

  • Prepare sales budgets and present sales results, revenues and expense reports to management while ensuring that realistic forecasts are presented to the management team

  • Propose and implement where possible marketing strategies; analyzing trends and results based on market and requirements

  • Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products

  • Design and implement a sales & marketing specific strategic business plan that expands company’s customer base and ensure it’s strong presence and growth

  • Advise and make recommendations in regards to sales & marketing for inclusion in general operational strategic plan development and reviews.

  • Develop field sales action plans in addition to proposing / designing, implementing and evaluating advertising, merchandising, and other trade promotion programs

  • Develop new and profitable business from assigned geographical territories/Industry segments.

  • Identify emerging markets, competitors and market shifts while being fully aware of new products and competition status

  • Achieve growth and hit sales targets

  • Collaborate effectively with key working partners such as RGM, Country Manager, HQ Global Sales & Marketing , Operations and Business Development Departments, etc.

Job Requirements:

  • Degree in Business or related disciplines

  • Minimum 8 years in Sales management from a reputable establishment in hospitality or bank industry

  • Aggressive, self-motivated and committed to achieving sales target

  • Attentive to details, efficient, well-planned with good business sense

  • Must be presentable with strong sense of responsibility

  • Excellent interpersonal and communication skills with analytical mind

  • Good customer service and account management skills

  • A proven track record of sales.

  • Excellent spoken and written English

  • Capable of working under pressure and prioritize work with excellent time management

Lounge Manager

Job Responsibilities:

  • To be responsible for the proper running of the lounges of the company

  • To plan, organize and manage operational functions in an effective and economical manner

  • To monitor systems implemented and ensure the regulatory requirements are adhered

  • To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team

  • To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework

  • To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience

  • To identify opportunities for co-marketing and PR leverage

  • To provide leadership to staffs

  • To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system

  • To take initiative to identify areas for improvement and participate in continual improvement activities

  • To undertake other jobs assigned by supervisors from time to time

Job Requirements:

  • Form 5 or above preferred

  • Minimum of 8 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets

  • Good command of spoken and written in English, Mandarin and Cantonese

  • Service-oriented and a good team player

  • Able to work under pressure with excellent time management

  • Strong leadership, communication and interpersonal skills

  • Shift duty is required

Guest Service Officer

Job Responsibilities:

  • Ensures the delivery of brand promise and provides exceptional guest service at all times

  • Ensures guests are provided with professional and courteous services according to PPL standard

  • Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave

  • Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.

  • Preparing the VIP room by referring the reservation confirmation and assist the guests needs

  • Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue

  • Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.

  • Updating the lounge food and beverage menu.

  • To undertake any other reasonable assignment by the superior, as and when required

Job Requirements:

  • High school graduated or above

  • Relevant experiences in hotel or catering is an advantage

  • Outgoing, presentable with good interpersonal and communication skills

  • Good command of spoken and written English, Mandarin and Cantonese

  • Shift duties are required

廚房幫工

主要職責:

  • 協助準備所有食材,包括清洗、削皮、切割、切碎和運送

  • 協助主管有效率地營運廚房各區域

  • 執行上級分配的工作

職位要求:

  • 具備良好主動性

  • 能承受一定壓力

  • 良好的團隊協作能力

  • 具備相關工作經驗優先

  • 需輪班工作

餐飲服務員

主要職責:

  • 按照公司標準為客人提供專業的服務

  • 為客人提供優質的餐飲體驗

  • 熟悉餐單及推介給客人

  • 時刻保持適量的餐飲用品及倉儲

  • 儘量協助及解決客人的需求

職位要求:

  • 主動及具備良好溝通能力

  • 能獨立完成工作及承受一定壓力

  • 具備相關工作經驗優先

清潔員

主要職責:

  • 保持貴賓室、洗手間、餐飲區域、後勤區域等地方的衛生整潔

  • 確保所有植物狀況良好

  • 時刻保持清潔用品庫存,並在需要時向上級報告進行補充

  • 執行上級分配的工作

職位要求:

  • 能獨立完成工作及承受一定壓力

  • 具備良好主動性

  • 能處理多項任務

  • 具備相關工作經驗優先

管事員

主要職責:

  • 時刻保持廚房和工作區域整潔

  • 清洗廚房用具、烹飪用具和設備

  • 遵循值班組長和部門廚師的指示,並遵守安全標準和程序

  • 協助廚房收集設備

職位要求:

  • 具備良好主動性

  • 能承受一定壓力

  • 良好的團隊協作能力

To Apply:

請將個人履歷電郵至 hr.mfm@plaza-network.com。 閣下所提供的個人資料,只用作澳門環亞貴賓室評估申請人是否適合擔任所申請的職位,所有資料將受到嚴格保密。

Please submit your detailed resume to hr.mfm@plaza-network.com. The personal data provided is to be used only for the purpose of evaluating and assessing the suitability of applicant for the post by Plaza Premium Lounge Macau, all data are treated as strictly confidential.