廚房及洗衣房經理 Manager - Kitchen & Laundry (ID:744BR)
主要職責
職位介紹
為廚房及洗衣房設備開發和實施綜合預防性維護計劃
檢查並確保維修，保養和安裝遵守相關的安全規則和規定
分析糾正性維護趨勢並調整預防性維護計劃，以減少糾正性維護事件
排除疑難或解決棘手問題以確保所有設備處於良好的工作狀態
提出設備或工作程序的改進方案，以提高服務水平、生產率和降低成本
職位要求
工作經驗: 具備最少 7 年電機或機械工程的領導工作經驗，具大型綜合度假村經驗者優先
技能 / 證書: 對於廚房和洗衣房的設備、工具和維修有深入的了解，熟悉建築行業、建築法規和本澳政府規章
教育程度: 具機械工程、機電工程學士學位或相關程度
語言能力: 能操良好廣東話，英語及/或普通話
電腦應用: 熟悉微軟辦公(MS Office)軟件
Job Purpose
Key Responsibilities
Develop and implement a comprehensive preventative maintenance plan for kitchen and laundry equipment
Review and ensure the repairs, maintenance works and installation adhere to relevant safety rules and regulations
Analyse corrective maintenance trends and adapt preventative maintenance plans to reduce corrective maintenance events
Trouble-shoot difficult cases to ensure electrical system and equipment is in perfect working order
Propose improvement to installations or work procedures that lead to an increase of service level, productivity or cost reduction
Competencies and Requirements
Experience: Minimum of 7 years’ electrical or mechanical of relevant management experience. Experience in large integrated luxury resort is an advantage
Knowledge/Certificates: Deep knowledge of kitchen and laundry equipments. Knowledge of a range of building trades, building codes and local government regulations
Education: Bachelor degree or above in mechanical, electro-mechanical engineering or relevant discipline.
Language Ability: Good command of spoken and written English and Chinese (Cantonese/ Mandarin)
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
收益監控審計員 Auditor - Income Control (ID:48BR)
主要職責：主要負責收集及審核公司所有與收入相關的事項，須確保收入記錄準確無誤；此外，亦須定期向上級匯報不一致之處、監控及分析娛樂場的相關文件，包括合併每更報表及每日總收入與貨幣交易的日常報告等工作。
職位介紹
職位要求
Job Purpose: Responsible to compile and audit all income related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis, control documents, consolidate shift reports and prepare regular revenue report against the monetary transaction.
Key Responsibilities
Perform daily audit on Table games, Slots, Cage, VIP Services and Promotion.
Audit and report all Revenue in accordance with Departmental and Regulatory Standards.
Prepare journals, daily operating report, reconciliation and review documentation for compliance.
Competencies and Requirements
Experience: Experience in accounting, finance or related business field experience preferred
Education: Bachelor degree in Accounting, Finance or related business field preferred
Knowledge/Certificates: Proficient in auditing knowledge and techniques
Language Ability: Good written and spoken English and Chinese
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技商業智能主任 Supervisor - IT Business Intelligence Group (ID: 2780BR)
主要職責：
資訊科技商業智能主任負責理解及掌握管理層所訂定的工作重點與優先次序，並確保在其帶領及指導下的商業智能團隊成員清楚相關要求，並按既定標準及時、有效地執行各項工作。此職位負責監督所有與硬體及軟體相關的第二線資訊科技支援服務，以確保符合既定的服務級別協定（SLA），亦需參與專案的實施與執行。如遇到任何非正常情況、潛在風險、營運挑戰或相關投訴事項，必須即時向商業智能團隊的管理層作出匯報，以確保問題能迅速獲得跟進及處理，維持營運穩定及服務水準。
職位介紹
在資源有限的情況下管理服務單，對各項工作進行優先排序，確保所有工作均被妥善安排及按需要執行，並進行電話滿意度回訪。
提供充分的監督，以最大化團隊資源運用．監控服務單的處理流程，確保僅在必要時才安排多於一名團隊成員處理同一服務單。管理團隊資源的分配，確保每張服務單均能高效及及時地完成。
根據服務水平協議（SLA）要求，處理及跟進所有服務單將任何問題或關注事項上報至管理層
及時向商業智能管理層報告所有挑戰，並提出可行的改善或解決方案
協助管理硬體及軟體的第二線資訊科技支援服務工作
職位要求
Job Purpose
The Supervisor of the BIG group is responsible for understanding the priorities that are presented to this position and assuring that the BIG team under his/her guidance understands and carries out the tasks as needed. This position supervises all second level support tickets for hardware and software to meet all service level agreements (SLA’s) as well as involve in project implementation and execution. In this role, any unwarranted issues, challenges, complaints are to be raised to the Assistant Manager and or Manager of the BIG Team immediately. This role collaborates with all business users on a daily basis.
Key Responsibilities
Understand, quite often, requests will outweigh resources and have the skill to manage tickets so the highest priority is given to an experienced agent and is followed up with a satisfaction check (phone call)
Provide adequate supervision to ensure resources are scheduled and dispatched to make the most of the team’s resources. Monitor ticket and efficient and timely handling on each ticket
Act on all Help Desk tickets to comply with the SLAs
Escalate any concern to higher management
Report all challenges in a timely manner to BIG Management with options to rectify
Assists to manage 2nd Tier support for both hardware and software.
Competencies and Requirements
Experience: At least 2 years’ experience directly related to the duties and responsibilities as specified above,
with 2 years at supervisory level. Proven track record in projects and resource management
Education: Diploma or degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
轎車服務車道協調員 Driveway Coordinator - Limousine Services (ID: 3603BR)
主要職責
職位介紹
借助轎車跟蹤系統來監測已預訂的轎車服務在酒店車道上的上落情況
確保有預訂的客人乘坐正確的指定轎車
協調並準確地記錄預訂的上落客情況
當客人目的地為澳門機場或澳門客運碼頭時，需負責將碼頭酒店代表的車牌號碼、乘客人數和行李數等資料給酒店代表作送客準備
掌握所有酒店、各區盛事和活動的最新資訊，以確保能提供高水平的產品和服務知識，以便向客人解釋及銷售服務和設施
職位要求
Job Purpose
Key Responsibilities
Monitor scheduled limousine bookings for pick-ups and drop-offs at the driveways with the aid of the Limo Tracking System.
Ensure the guest with bookings enter the correctly designated limousines.
Reconcile and accurately notate scheduled limousine pick-ups and drop offs.
Track departures with destinations to the Airport and Macau Ferry Terminal and notify the Pier Hotel Representatives of the limo plate number, number of pax and number of pieces of luggage for farewell coordination.
Have up-to-date knowledge of all hotel, events, and activities to ensure a high level of product and service knowledge in order to explain and cross sell services and facilities to guests.
Competencies and Requirements
Experience: Previous customer service experience in a 5-star hotel is an advantage
Education: Secondary school or equivalent.
Language Ability: Good Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技營運專員 Specialist - IT Property Services (ID:3717BR)
主要職責
職位介紹：
擔任資訊科技部門的代表，並滿足公司内部的需求
透過支援中心電話、電郵或其他通訊渠道，並迅速地處理詢問並提供解決方案
監察及維持服務紀錄，並確保完成支援服務
需對資訊科技部門的日常運作產生影響的問題作出及時更正及匯報
須與資訊科技相關的團隊協調安裝、設定及排除故障
根據資訊科技部門指引，確保設備獲得適當的檢查、記錄、分配、分發及處置
執行系統監控、檢查和預防性維護以維持服務的正常運作
職位要求
工作經驗：具最少一年相關酒店及娛樂場資訊科技工作經驗者優先考慮
教育程度：須具資訊科技領域的文憑或大學畢業學歷
語言能力：須操流利廣東話，普通話及良好英語
需輪班及能在娛樂場/渡假村工作
Job Purpose
The IT Property Services Specialist is responsible for contact ownership, provide first tier support and service request management through IT hotline, email or IT service counter. He/she is the front-line contact person for all internal business users on all issues related to IT systems and services, this position carries out duties to provide technical support on IT hardware, software and business systems.
Key Responsibilities
Serve as the representative of the Information Technology Division to drive customer (internal user) satisfaction
Provide IT technical support to our customers (internal user)
Handle user incident / service requests over telephone, email, live chat, direct interaction or any other available forms of communication
Maintain service request log and track all service requests till completion
Escalate a critical issue that might cause concern to IT management
Coordinate the installation, configuration and troubleshooting with relevant IT fulfillment team
Follow the instruction of the IT asset management process to ensure the IT equipment is checked, recorded, assigned, distributed and disposed properly
To perform system monitoring, health check and preventive maintenance to maintain services uptime
Competencies and Requirements
Experience: Minimum 1 year experience directly related to the duties and responsibilities specified.
Proven track record in project implementation, deployment and business application support
Education: Diploma or degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred
Able to work on shift when required
Able to work in entertainment/integrated resort
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技基建高級工程師 Senior Engineer - IT Infrastructure (ID:2937BR)
主要職責：
負責公司的網絡、電信、服務器及存儲系統。 與各個系統提供商合作，為基礎設施系統提供支持和日常維護。
職位介紹：
職位要求
Job Purpose:
The Senior Engineer of IT Infrastructure is responsible for smooth running of the Company’s network, telecommunications, servers, and storage systems. Provides first level support and daily maintenance to infrastructure systems in collaboration with various system providers.
Key Responsibilities:
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or partners through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Promote solution stability through incident trend analysis, problem management, and cure plan development and execution
Assist engineers in adhering to regulatory and compliance processes
Competencies and Requirements:
Experience: Minimum of 3 years management experiences in Hotel industry directly related to the duties and
responsibilities specified. Experience in computer systems support and service desk as an advantage
Education: Diploma or Degree in Information Technology field
Language Ability: Fluent spoken and written English, Cantonese and Mandarin
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)
Job Descriptions
Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences
Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements
Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks
Performing testing for campaign workflows, programs, automation tasks, etc.
Competencies and Requirements
Minimum 2-3 years of developer experience strongly preferred
Bachelor’s degree or above in Computer Science or IT related degrees
Fluent in written and spoken English and Chinese
Knowledgeable in programming, data analysis, and database manipulation skills
Prior experience working with Python, SQL are strongly preferred
會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR)
主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。
職位介紹：
職位要求：
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222
F&B Stewards - 管事員 Steward (38BR)
職位介紹
職位要求
Key Responsibilities:
Clean, wash and store crockery, pots and glassware
Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Use, handle and store cleaning chemicals correctly
Remove and dispose of kitchen garbage
Competencies and Requirements:
Experience: 1 year as a kitchen worker an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage
Education: Primary school or above
Language Ability: Good Cantonese, Mandarin or English
學廚 - 餐飲 Commis - Food & Beverage (1226BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
準備生肉，魚及蔬菜
Prepare raw meat, fish and vegetables
準備配菜
Unload deliveries into stockroom and rotate products to avoid spoilage
卸載產品並運送到倉庫，以避免損壞
Coordinate with other Western kitchens to share and purchase inventory
保持醬汁處於良好狀態
Clean and tidy the kitchen and cookware
協助廚師長於廚房內的食物分佈
職位要求 Competencies and Requirements
工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗
Experience: Previous kitchen experience an advantage
技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術
Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage
教育程度：中學畢業或等同學歷
Education: Secondary school or equivalent
語言能力：能操良好英語
Language Abilities: Good Cantonese and English
申請方式：
如欲了解職位詳情，請瀏覽永利事業網站 (https://www.wynncareersmacau.com/tc) 或電郵至 jobs@wynnpalace.com，亦可於辦公時間星期一至五上午9時至下午6時致電(853) 8889 1188 / (853) 8986 6222。
Please visit Wynn Careers (https://www.wynncareersmacau.com) or by email: jobs@wynnpalace.com for the position details. For enquiries, please contact us at (853) 8889 1188 / (853) 8986 6222during office hours from Monday to Friday between 9:00am and 6:00 pm
