金寶來酒店澳門招聘

大堂助理經理

學歷要求：

• 大專或以上學歷

工作經驗要求及招聘條件：

• 協助大堂經理/副經理維持酒店正常運作, 處理酒店客人投訴及突發事件, 收集意見等；

• 掌握客房預定情況, 熟練前廳部的各項工作流程；

• 有良好的團隊領導精神及執行力；

• 前廳部工作至少 2 年以上；

• 懂一般電腦文書處理工作；

• 廣東話及普通話、一般英文。

前台接待員

***歡迎應屆畢業生應徵

工作內容：

• 準確快速的為客人辦理入住、離店手續，接聽客人咨詢電話等；

• 懂一般電腦文書處理工作；

• 廣東話、普通話及一般英文。

賓客服務主任

學歷要求：

• 高中或以上學歷

工作經驗要求及招聘條件：

• 掌握客房預訂情況，收集客人意見，處理賓客的問題和投訴及突發事件等，協助大堂經理維持酒店的正常運作；

• 為貴賓提供最優質及個人化服務以建立持久良好的專業關係，提升客戶忠誠度；

• 前廳部工作至少 2 年以上；

• 有良好的團隊領導精神及執行力，熟練掌握前廳部工作的各個環節和程式；

• 流利廣東話及普通話、一般英文。

賓客服務員

學歷要求：

• 高中或以上學歷

工作經驗要求及招聘條件：

• 賓客關係維護、提供個性化服務、解答客人關於酒店設施、服務、周邊景點及交通的咨詢；

• 處理客人投訴及特殊需求，確保問題及時解決並提升滿意度；

• 與客房部、餐飲部等部門協作，確保客人需求得到快速回應；

• 協助為客人提供行李搬運與安全保管服務。

保安員

學歷要求：

• 小學教育

工作經驗要求及招聘條件：

• 維持酒店內的安全與秩序；

• 巡邏、維護酒店資產安全；

• 負責酒店訪客登記及監控安保、消防系統等；

• 懂廣東話及普通話。

前台部

• 接線生/行李員

• 行李部主任

• 前台部副主任/主任

管家部

• 清潔員

• 客房接單員

• 客房部主任

• 制服及布草員

• 房口服務員/領班

餐飲部

• 餐飲服務員

• 餐飲服務部長/主任

• 廚房雜工/廚師

• 管事部主管/管事員

工程部

• 木工/電工/油漆工

• 設施維修員

財務部

• 採購員/倉務員

申請方式：

有意申請的澳門居民請將履歷 、薪金要求及近照電郵至：hr@treasurehotelmacau.com，合則約見。

Plaza Premium Group 澳門招聘

Plaza Premium Lounge

With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.

The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.

The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.

Website: www.plazapremiumgroup.com

Sales Manager

Job Responsibilities:

• Help achieve overall operational objectives by contributing sales and marketing information and performance

• Prepare sales budgets and present sales results, revenues and expense reports to management while ensuring that realistic forecasts are presented to the management team

• Propose and implement where possible marketing strategies; analyzing trends and results based on market and requirements

• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products

• Design and implement a sales & marketing specific strategic business plan that expands company’s customer base and ensure it’s strong presence and growth

• Advise and make recommendations in regards to sales & marketing for inclusion in general operational strategic plan development and reviews.

• Develop field sales action plans in addition to proposing / designing, implementing and evaluating advertising, merchandising, and other trade promotion programs

• Develop new and profitable business from assigned geographical territories/Industry segments.

• Identify emerging markets, competitors and market shifts while being fully aware of new products and competition status

• Achieve growth and hit sales targets

• Collaborate effectively with key working partners such as RGM, Country Manager, HQ Global Sales & Marketing , Operations and Business Development Departments, etc.

Job Requirements:

• Degree in Business or related disciplines

• Minimum 8 years in Sales management from a reputable establishment in hospitality or bank industry

• Aggressive, self-motivated and committed to achieving sales target

• Attentive to details, efficient, well-planned with good business sense

• Must be presentable with strong sense of responsibility

• Excellent interpersonal and communication skills with analytical mind

• Good customer service and account management skills

• A proven track record of sales.

• Excellent spoken and written English

• Capable of working under pressure and prioritize work with excellent time management

Lounge Manager

Job Responsibilities:

• To be responsible for the proper running of the lounges of the company

• To plan, organize and manage operational functions in an effective and economical manner

• To monitor systems implemented and ensure the regulatory requirements are adhered

• To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team

• To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework

• To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience

• To identify opportunities for co-marketing and PR leverage

• To provide leadership to staffs

• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system

• To take initiative to identify areas for improvement and participate in continual improvement activities

• To undertake other jobs assigned by supervisors from time to time

Job Requirements:

• Form 5 or above preferred

• Minimum of 8 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets

• Good command of spoken and written in English, Mandarin and Cantonese

• Service-oriented and a good team player

• Able to work under pressure with excellent time management

• Strong leadership, communication and interpersonal skills

• Shift duty is required

Guest Service Officer

Job Responsibilities:

• Ensures the delivery of brand promise and provides exceptional guest service at all times

• Ensures guests are provided with professional and courteous services according to PPL standard

• Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave

• Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.

• Preparing the VIP room by referring the reservation confirmation and assist the guests needs

• Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue

• Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.

• Updating the lounge food and beverage menu.

• To undertake any other reasonable assignment by the superior, as and when required

Job Requirements:

• High school graduated or above

• Relevant experiences in hotel or catering is an advantage

• Outgoing, presentable with good interpersonal and communication skills

• Good command of spoken and written English, Mandarin and Cantonese

• Shift duties are required

廚房幫工

主要職責：

• 協助準備所有食材，包括清洗、削皮、切割、切碎和運送

• 協助主管有效率地營運廚房各區域

• 執行上級分配的工作

職位要求：

• 具備良好主動性

• 能承受一定壓力

• 良好的團隊協作能力

• 具備相關工作經驗優先

• 需輪班工作

餐飲服務員

主要職責：

• 按照公司標準為客人提供專業的服務

• 為客人提供優質的餐飲體驗

• 熟悉餐單及推介給客人

• 時刻保持適量的餐飲用品及倉儲

• 儘量協助及解決客人的需求

職位要求：

• 主動及具備良好溝通能力

• 能獨立完成工作及承受一定壓力

• 具備相關工作經驗優先

清潔員

主要職責：

• 保持貴賓室、洗手間、餐飲區域、後勤區域等地方的衛生整潔

• 確保所有植物狀況良好

• 時刻保持清潔用品庫存，並在需要時向上級報告進行補充

• 執行上級分配的工作

職位要求：

• 能獨立完成工作及承受一定壓力

• 具備良好主動性

• 能處理多項任務

• 具備相關工作經驗優先

管事員

主要職責：

• 時刻保持廚房和工作區域整潔

• 清洗廚房用具、烹飪用具和設備

• 遵循值班組長和部門廚師的指示，並遵守安全標準和程序

• 協助廚房收集設備

職位要求：

• 具備良好主動性

• 能承受一定壓力

• 良好的團隊協作能力

To Apply:

請將個人履歷電郵至 hr.mfm@plaza-network.com。 閣下所提供的個人資料，只用作澳門環亞貴賓室評估申請人是否適合擔任所申請的職位，所有資料將受到嚴格保密。

Please submit your detailed resume to hr.mfm@plaza-network.com. The personal data provided is to be used only for the purpose of evaluating and assessing the suitability of applicant for the post by Plaza Premium Lounge Macau, all data are treated as strictly confidential.