We are a full-service law firm committed to creating lasting value in a world in constant transformation.
Client Care Coordinator
Role: The Client Care Coordinator is responsible for optimizing client interactions and financial account management, reporting directly to the Chief Financial Officer. This role serves as the primary non-lawyer contact for client communications throughout their journey with the firm. Key responsibilities include assisting in the creation and monitoring of client proposals, preparing and responding to engagement letters and related documents, and ensuring timely invoice payments by enforcing the firm’s collections policy in coordination with the finance department.
Responsibilities
Serve as a key point of contact for clients, providing clear and timely communication.
Prepare and manage proposals, engagement letters, and related documentation with accuracy and care.
Coordinate onboarding and compliance processes, ensuring a seamless client journey from the start.
Support our partners and finance teams on billing and collections with professionalism and empathy.
Collaborate across departments to deliver consistent, high-quality service.
Gather feedback and contribute to initiatives that strengthen our client relationships.
Requirements & Qualification
Macau BIR holder.
Bachelor’s degree preferred, or equivalent professional experience.
Previous experience in client service or administration is an advantage.
Fluent in both written and spoken English and Chinese (Cantonese and/or Mandarin).
Confident, professional, and comfortable interacting with clients at all levels.
Strong organisational skills with high attention to detail.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Candidates with less experience will be considered for the Client Care Assistant role.
Executive Assistant
Role: The Executive Assistant provides high-level administrative support to executives and senior management at the law firm. This role requires exceptional organizational skills, attention to detail, discretion, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
Manage executives' calendars, including scheduling appointments, meetings, and conference calls, and coordinating travel arrangements.
Prepare and edit correspondence, presentations, reports, and other documents on behalf of executives, ensuring accuracy and professionalism.
Serve as the primary point of contact for internal and external stakeholders, screening and prioritizing communications and inquiries.
Assist with meeting preparations, including preparing agendas, compiling meeting materials, and arranging logistics.
Organize and maintain client and cases files, records, and databases, ensuring timely and accurate retrieval of information as needed and provide accurate and timely reports.
Collaborate with other administrative staff and departments to ensure seamless coordination and support across the firm.
Requirements
Macau BIR holder.
Bachelor’s degree or above.
Minimum 1 year of relevant experience in similar role is preferred.
Administrative experience is an advantage.
Fluent in both written and spoken English and Chinese.
Excellent time management, interpersonal and communication skills in written and verbal.
Proactive and detail-minded, self-motived, responsible, and work independent.
Good presentation skills, well organized and multi-task.
Technology and business oriented.
Experienced with Office 365 applications (namely Word, Excel, PowerPoint, Teams and SharePoint).
To Apply:
Interested parties please send your resume in English and expected salary to people@mdme.com
We are a forward-thinking law firm committed to creating lasting value in a world in constant transformation.
Our multicultural team is driven by its passion for the law and its dedication to protecting clients’ interests. We are relentless in the pursuit of technical excellence and of innovative legal solutions that help our clients stay ahead of the market. By understanding their ambitions and challenges, we become trusted advisors to leading businesses and entrepreneurs.
We have a proven track record, spanning from high stakes litigation to market-first transactions, across different markets and industry sectors. Our offices in Macau, Hong Kong and Lisbon are uniquely positioned to connect people and businesses across Greater China and the Portuguese speaking countries.
