MAKE YOUR CAREER A BEAUTIFUL JOURNEY.
For more than 160 years, men and women at Louis Vuitton have shared the same spirit of excellence, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create… Every journey is unique. Today, Louis Vuitton invites you to discover your own.
Client Advisor
PRIMARY OBJECTIVE
As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.
Optimize sales of merchandise through the performance of the highest standard of customer service, product knowledge, and selling skills to all customers.
JOB DUTIES & RESPONSIBILITIES
Drive and achieve individual and team objectives and be accountable for sales results
Welcome every Client and provide the best Client experience
Advise Clients across the Brand and all product categories
Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty
Perform as a team-player, participate in all activities contributing to the overall objectives of the store
Learn and master Brand and product knowledge
KEY REQUIREMENTS & COMPETENCIES
Passionate in retail or service oriented industry
Excellent interpersonal, communication and client relations skills
Client centric, proactive and positive in approach
Good team player with high levels of motivation, able to work under pressure
Strong sense of responsibility and ownership
Passion for the brand and fashion
Proficient in Cantonese, Mandarin and English
Beauty Stylist
PRIMARY OBJECTIVE
As a Louis Vuitton Beauty Stylist, you will be a dedicated expert in beauty and fragrance, playing a critical role in establishing this new métier for our Maison. As a skilled artist, you will curate exceptional client journeys and craft unforgettable experiences. You will combine technical expertise with innovative storytelling, acting as an ambassador for the Louis Vuitton beauty vision.
The Beauty Stylist is a part of our selling team. Yet, you will also be tasked with inspiring fellow in-store team members with your beauty knowledge and skills – actively contributing to a culture of excellence.
JOB DUTIES & RESPONSIBILITIES
Demonstrate excellent technical beauty, fragrance and styling expertise. Skilled in dressing our clients with full makeup looks
Deliver ultra-luxurious, memorable and custom beauty experiences to all clients, cultivating long-lasting relationships
Foster strong brand connections with our clients through innovative storytelling
Co-host and support team training and development initiatives, in all matters relating to Beauty and Fragrance
Style our clients with beauty looks that enrich the LV Silhouette
Maintain high standards in the workplace
KEY REQUIREMENTS & COMPETENCIES
Proven ability to provide exceptional client service in a luxury environment, with 3+ years in luxury beauty or make-up retail
Masterful makeup application skills – with advanced knowledge of products, color, techniques and tools
An enthusiasm for beauty, fashion, art and culture. Innovative approach and a keen eye to the latest cutting-edge trends.
Client-Centric Mindset: Empathetic and attentive to client needs, ensuring every interaction is meaningful and impactful. Positive, approachable, and committed to upholding Louis Vuitton’s reputation for excellence.
Natural Communicator: Engage our clients with confidence and creativity, leveraging interpersonal skills to quickly build authentic client relationships
Storytelling Talent: An engaging speaker who can bring the Louis Vuitton brand and its products to life through storytelling.
Team Spirit: A collaborative individual who thrives in a team-oriented environment and contributes to shared goals.
Styling Ability: Interpret and adapt beauty looks to fit different client needs and occasions
Fashion-forward mindset, with a high sensibility to the latest fashion and beauty trends
Excellent organizational and inventory management skills, with the aim of maintaining the beauty area to Louis Vuitton’s impeccable standards.
Team coaching experience preferrable
Fluent in Cantonese and Mandarin and intermediate fluency in English required
Team Manager
PRIMARY OBJECTIVE
As a Team Manager, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will lead and manage a team of 6-9 selling staff, focusing on inspiring them to consistently deliver the highest level of client experience and product expertise.
You will be tasked to drive your team to achieve business performance and to exceed sales targets, recruiting and retaining valuable Clients. Your role will also involve team coaching, development, training and recruit
JOB DUTIES & RESPONSIBILITIES
Lead and motivate a team of client advisor to achieve sales targets and provide exceptional customer service.
Implement sales strategies and initiatives to drive business growth and enhance customer experience.
Monitor and analyze sales performance metrics, identify areas for improvement, and develop action plans to address any issues.
Train, coach, and mentor team members to ensure they have the skills and knowledge required to deliver top-notch service and reach their full potential.
Collaborate with the store management team to develop and implement operational procedures and policies that uphold Louis Vuitton's brand standards.
Foster a positive and inclusive work environment that promotes teamwork, engagement, and professional development.
Handle customer escalations and resolve any challenging situations with diplomacy and a customer-centric approach.
Maintain a high level of product knowledge and stay updated on industry trends to provide expert advice to customers and support the team with product training.
Oversee inventory management, merchandise displays, and store presentation to ensure a visually appealing shopping environment.
Uphold Louis Vuitton's values and brand image at all times, setting an example for the team in terms of professionalism, integrity, and passion for the luxury retail industry.
KEY REQUIREMENTS & COMPETENCIES
Minimum of 6 years luxury retail experience with at least 3 years management experience in leading a team.
Strong knowledge in fashion and luxury retail industry.
Strong Analytical skills.
Action and results oriented
Detail oriented.
Entrepreneurial flair.
Presentable, creative, dynamic and self motivated.
Open minded and adaptable.
Proficiency in Cantonese, Mandarin and English
Computer literacy
Application Method:
We offer attractive remuneration and career opportunities to the right candidate. Excellent training and career opportunities will be provided. Interested parties please send full resume with salary expectation to : hr.mo.mo@louisvuitton.com by e-mail.
All applications will be treated in strict confidence and used only for recruitment purpose. Applicants who are not invited for an interview within 4 weeks may be considered for other suitable positions within the Group over a one year period, after which their personal data will be destroyed.
