The STEFANO RICCI Company was founded in 1972 by Florentine designer Stefano Ricci. Passionate about ties, he decided to cre-ate his own designs at a very young age. His creations were immediately received enthusiastically when he first participated in the Pitti Immagine Uomo fashion exhibit in Florence. In this international setting the STEFANO RICCI tie collection emerged thanks to the innovative, yet very classic nature of his patterns. Stefano Ricci had transformed the role of the tie from a simple accessory item to a real protagonist of menswear.
STEFANO RICCI 品牌是由佛羅倫薩設計師 Stefano Ricci 先生於 1972 年創立。 Stefano Ricci 先生從小就喜愛收集領帶，青年時代開始，便立志打造一個屬於自己的領帶王國。當他首次在佛羅倫薩的 Pitti Immagine Uomo 男裝盛會登場時，他的領帶作品立刻受到熱烈的迴響。他的第一個領帶系列，不僅運用了創新的 “褶皺” 設計，還運用了獨特而經典的佩斯利圖案，也因此 STEFANO RICCI 成功的將人們一直以來視領帶為配角的觀念，轉化成男裝中的主角。
Today, the brand is run by Stefano Ricci, his wife Claudia and his two sons, Niccolò (C.E.O.) and Filippo (Creative Director). They are more than ever committed to bringing Italian fashion to the world, with 43 boutiques internationally including Milan, Paris, Florence, Monte-Carlo, New York, Beverly Hills, Moscow, Kiev, Doha, Tokyo, Seoul, Singapore, Shanghai, Beijing and Macao.
如今，Stefano Ricci 先生與他的夫人 Claudia, 還有他兩個兒子 Niccolo (C.E.O) 與 Filippo (藝術總監) 全心致力於對品牌的提升，以及將原汁原味的意大利時尚推向世界。至今其精品店已覆蓋米蘭、巴黎、佛羅倫薩、蒙特卡羅、紐約、貝弗利山莊、莫斯科、基輔、多哈、東京、首爾、新加坡、上海、北京、澳門等 43 多個國際一線城市。
澳門門店地址：
澳門四季店：澳門望德聖母灣馬路四季酒店 1128 鋪
澳門凱旋門店：澳門新口岸皇朝區城市日大馬路 278 號
澳門永利皇宮店：澳門永利皇宮一樓
我們現誠邀對時裝零售有熱誠的人士加入我們的銷售團隊。
更多信息請登錄 Stefanoricci 的官方網站：www.stefanoricci.com
合適求職者將享有優厚員工福利：
年終和績效花紅 (Year end and performance bonus)
法定年假及法定全薪病假 (Statutory annual leave and sick leave)
薪婚假 (Marriage leave)
陪產假 (Paternity Leave)
出勤獎勵 (Attendance Incentive)
1. 門店店長 (澳門四季)
主要職責：
— Sales 銷售
Responsible for sales management and sales development of own store.
負責所管理店舖的日常銷售管理及銷售拓展；
Manage the business on a day to day basis by maximizing sales and achieving monthly targets.
負責店舖日常運營管理，確保店舖最大限度達成 / 實現每日、月銷售業績；
Perform various reports to provide sales analysis/forecast and suggest action plan to support the staff achieving targets.
提供有效的銷售分析報告、預測和行動計劃建議，幫助店舖完成既定目標；
Prepare reports, as per management requests.
根據管理層要求，製作相關的報告。
— Customer Service 客戶服務
Ensure that staff resolves customer complaints effectively.
確保下屬員工及時、有效地處理客訴問題；
Lead and drive consistent customer service in store by role modeling desired behavior.
通過需求行為模型演練，引領店舖保持良好的、持續的符合公司標準要求的客戶服務水平。
— Training and Development 培訓和員工發展
Motivate and coach staff appropriately to ensure that respect of company procedures, values and team spirit are in line with corporate standards
以恰當的方式激勵並積極訓導下屬員工，確保員工尊重公司的流程、價值觀、團隊精神，符合公司標準。
Supervise the training of the staff on company procedures, product knowledge, security and operations
監督對店舖員工開展的有關公司流程、產品知識、安全意識、運營流程方面的培訓。
Identify training and development needs for the staff and give feedback to Area Manager / Deputy Area Manager
通過有效分析及評估，識別員工培訓及發展的需求，並及時反饋給區域經理 / 區域副經理。
— After Sales Service 售後服務
Ensure that after sales service is duly provided by all staff.
確保所轄店舖員工按照公司標準要求良好執行售後服務程序；
Advice the store staff on after sales service procedure.
對店舖員工的售後服務內容以及流程提供建議。
— Operations / Housekeeping 運營 / 行政管理
Handle administrative duties, daily reports and staff duty rosters.
根據公司標準要求，正確執行店舖日常行政事務、日報表及排班；
Ensure proper functioning of all sales support IT systems.
確保店舖零售電腦銷售系統正常運行；
Ensure store is properly maintained.
確保店舖得到妥善維護；
Conduct daily briefing.
根據公司標準要求，組織完成所在店舖每日例會。
— Merchandise / Inventory Control 商品 / 庫存管理
Manage healthy stock level and product mix to reflect sales and customer demands.
管理好店舖庫存和產品結構，使其維持在健康水平，真實反映銷售情況和客戶需求
Support merchandise transfer, stock take, inventory counts.
依據公司標準要求及流程，配合完成店舖貨品流轉、庫存盤點、點數的有關事務
Ensure safety and good condition of products.
確保所在店舖的安全性、貨品處於良好環境和狀態
Ensure stock and back up storage are effectively managed in an organized manner.
依據公司管理要求，保證店舖庫存及後備庫存的有效管理
— CRM 客戶關係管理
Acquire, build and maintain KEY customer relationship with follow up calls and activities to drive repeat visit and build customer loyalty
積極獲取客戶有效資訊，建立和維護重點客戶關係。通過電話跟進以及其他積極方式促進客戶的到訪，建立客戶對品牌的忠誠度
Support the organization of In-store & Promotional events, liaising with merchandising & PR team.
積極配合公關與商品部門組織的各類店內活動、促銷和活動
Ensure proper customer data acquisition and management on the IT system.
確保 IT 管理系統中正確錄入完整的客戶資訊，妥善維護相關資訊
REQUIREMENT 職位要求：
Ability to manage sales be sensitive to commercial environment;
具備銷售管理的能力，對商業環境有敏銳的洞察力
Excellent team leadership, able to train, develops and motivates team members.
具備傑出的團隊領導力，能培訓、發展和激勵員工
A minimum of 3 years managerial experience in Luxury Retail
至少三年以上的零售管理經驗，奢侈品行業經驗者優先考慮
Interest in fashion, tendencies and designer
精通服裝產品，流行趨勢，陳列搭配，具備較強的時尚敏銳度
Fluent in Mandarin, Cantonese and English
普通話、粵語及英語流利
2. Store Manager 門店營運經理
REPORTS TO: Retail Training Manager
彙報線：銷售培訓經理
Major Responsibilities 主要職責：
Sales 銷售
Responsible for sales management and sales development of own store.
負責所管理店舖的日常銷售管理及銷售拓展；
Manage the business on a day to day basis by maximizing sales and achieving monthly targets.
負責店舖日常運營管理，確保店舖最大限度達成 / 實現每日、月銷售業績；
Perform various reports to provide sales analysis/forecast and suggest action plan to support the staff achieving targets.
提供有效的銷售分析報告、預測和行動計劃建議，幫助店舖完成既定目標；
Prepare reports, as per management requests.
根據管理層要求，製作相關的報告。
Customer Service 客戶服務
Ensure that staff resolves customer complaints effectively.
確保下屬員工及時、有效地處理客訴問題；
Lead and drive consistent customer service in store by role modeling desired behavior.
通過需求行為模型演練，引領店舖保持良好的、持續的符合公司標準要求的客戶服務水平。
Training and Development 培訓和員工發展
Motivate and coach staff appropriately to ensure that respect of company procedures, values and team spirit are in line with corporate standards
以恰當的方式激勵並積極訓導下屬員工，確保員工尊重公司的流程、價值觀、團隊精神，符合公司標準。
Supervise the training of the staff on company procedures, product knowledge, security and operations
監督對店舖員工開展的有關公司流程、產品知識、安全意識、運營流程方面的培訓。
Identify training and development needs for the staff and give feedback to Area Manager / Deputy Area Manager
通過有效分析及評估，識別員工培訓及發展的需求，並及時反饋給區域經理 / 區域副經理。
After Sales Service 售後服務
Ensure that after sales service is duly provided by all staff.
確保所轄店舖員工按照公司標準要求良好執行售後服務程序；
Advice the store staff on after sales service procedure.
對店舖員工的售後服務內容以及流程提供建議。
Operations / Housekeeping 運營 / 行政管理
Handle administrative duties, daily reports and staff duty rosters.
根據公司標準要求，正確執行店舖日常行政事務、日報表及排班；
Ensure proper functioning of all sales support IT systems.
確保店舖零售電腦銷售系統正常運行；
Ensure store is properly maintained.
確保店舖得到妥善維護；
Conduct daily briefing.
根據公司標準要求，組織完成所在店舖每日例會。
Merchandise / Inventory Control 商品 / 庫存管理
Manage healthy stock level and product mix to reflect sales and customer demands.
管理好店舖庫存和產品結構，使其維持在健康水平，真實反映銷售情況和客戶需求
Support merchandise transfer, stock take, inventory counts.
依據公司標準要求及流程，配合完成店舖貨品流轉、庫存盤點、點數的有關事務
Ensure safety and good condition of products.
確保所在店舖的安全性、貨品處於良好環境和狀態
Ensure stock and back up storage are effectively managed in an organized manner.
依據公司管理要求，保證店舖庫存及後備庫存的有效管理
CRM 客戶關係管理
Acquire, build and maintain KEY customer relationship with follow up calls and activities to drive repeat visit and build customer loyalty
積極獲取客戶有效資訊，建立和維護重點客戶關係。通過電話跟進以及其他積極方式促進客戶的到訪，建立客戶對品牌的忠誠度
Support the organization of In-store & Promotional events, liaising with merchandising & PR team.
積極配合公關與商品部門組織的各類店內活動、促銷和活動
Ensure proper customer data acquisition and management on the IT system.
確保 IT 管理系統中正確錄入完整的客戶資訊，妥善維護相關資訊
REQUIREMENT 職位要求：
Ability to manage sales be sensitive to commercial environment;
具備銷售管理的能力，對商業環境有敏銳的洞察力
Excellent team leadership, able to train, develops and motivates team members.
具備傑出的團隊領導力，能培訓、發展和激勵員工
A minimum of 3 years managerial experience in Luxury Retail
至少三年以上的零售管理經驗，奢侈品行業經驗者優先考慮
Interest in fashion, tendencies and designer
精通服裝產品，流行趨勢，陳列搭配，具備較強的時尚敏銳度
Fluent in Mandarin, Cantonese and English
普通話、粵語及英語流利
3. 全職 - 時裝顧問 Fashion Consultant
全職薪酬：$12,500 - $18,000 澳門幣
Major Responsibilities 主要職責：
Join in the daily store operations
參與日常店鋪運營Provide and maintain excellent customer service and a pleasant shopping environment consistent with brand image
提供並保持與品牌形象相匹配的優質對客服務及舒適的購物環境Maintain current and potential customers to establish client relationship
維護現有及潛在消費者，建立良好的客戶關係Keep customers informed on new products or services, changes, etc.
確保客人及時了解各項品牌信息包括新產品，服務或其它改變To handle client enquiries and concerns
處理顧客詢問及疑問Execute sales plans and participates in marketing events and promotion programs執行銷售計劃並能參與市場活動及促銷計劃
Keep records and reports on sales activities
記錄並彙報銷售數據Other duties as assigned
其它安排的工作職責
Requirements & Capabilities 任職要求：
At least 1 years of relevant experience in high-end fashion, luxury industry or in similar capacity
至少一年相關行業經驗Passion in retail industry with good selling skills
對零售行業充滿熱情及良好的銷售技巧Likes fashion and appreciates quality products
熱愛時尚及高品質的產品Fluent in Mandarin & Cantonese
普通話及粵語流利
申請方式 APPLICATION：
有意者可填寫以下申請表格，或將個人履歷連同近照電郵至 hr.sv@stefanoricci.com.cn 及 hr.admina@stefanoricci.com.cn，標題註明 “應徵職位－由 jobscall.me 提供”。
Interested applicants please send your resume with recent photo to hr.sv@stefanoricci.com.cn and hr.admina@stefanoricci.com.cn, please quote the “job position - source from jobscall.me” in your e-mail subject title.
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