互聯網推廣副經理 Assistant Manager – Web Marketing (ID:4280BR)
主要職責
負責制定與永利業務目標一致的市場營銷策略；管理並執行涵蓋多個數位渠道的推廣活動，包括電子郵件、網站、會員計劃、小程序及展示式廣告。並負責管理與維護永利的數位平台，確保其功能性、使用者體驗及內容符合業務目標與品牌指引。
職位介紹
策劃並執行多渠道推廣活動，以提升品牌知名度與參與度
與利益相關者及跨部門團隊合作，制定並實施數位策略，包括推廣活動、登陸頁面及轉化率優化
實際操作內容管理系統（CMS），並協助其他內容創作者撰寫及發布新內容
確保所有數位平台正常運作，包括排查及解決性能、插件及第三方整合相關問題，以提供流暢的使用者體驗（UI/UX）及強化 SEO
主導數位開發項目，從構思到完成，與內部團隊及外部供應商協作
持續進行業務分析，監控 KPI 表現、競爭對手動態及客戶數據，以做出明智決策並提升績效
制定並執行數位策略，以提升線上轉化率及客戶互動
持續關注數位行銷趨勢，並就數位項目開發與管理提供最佳實踐建議
確保所有數位平台符合法律標準（如資料隱私、無障礙設計）
職位要求
工作經驗：
具備 5 年以上數位行銷實務經驗
擁有網站管理、電子郵件行銷、社交媒體及線上廣告方面的專業能力；具會員計劃經驗者優先
具備強大的分析能力，能以數據（KPI、客戶行為）為依據制定策略
熟悉 SEO、UI/UX 原則及 CMS 平台；具備 AI 驅動搜尋（GEO）相關知識者更佳
熟悉亞太及中國市場，了解微信等平台、文化差異及多市場推廣的複雜性
技能 / 證書：
具備良好的談判技巧與線上分析能力，了解各線上渠道的指標、優化方式及客戶行為數據分析，以推動行銷策略與溝通改善；熟悉分析工具與網路測量技術
了解數位行銷趨勢、社交媒體行銷、病毒式行銷及行動行銷
教育程度：本科及以上學歷
語言能力：良好的英語和粵語讀寫能力
電腦應用：
熟練操作 MS Office、HTML，並熟悉 Photoshop、AI 等設計軟件
熟悉現有社交媒體平台及其行銷潛力
熟悉線上應用程式及智慧型手機平台
Job Purpose
The candidate will develop marketing strategies that align with Wynn’s business goals; Manage and execute campaigns across various digital channels, including email, web, membership, mini-program, and display advertising. Managing and maintaining Wynn digital channels to ensure their functionality, user experience, and content align with our business goals and branding guideline.
Key Responsibilities
Developing and running multi-channels campaigns to drive brand awareness and engagement.
Collaborate with stakeholders and cross-functional teams to develop and implement digital strategies, including campaigns, landing pages, and conversion optimization.
Hands-on management of the content management system (CMS) and assist other content contributors in the creation and publishing of new content.
Ensure all digital platforms functionality, including troubleshooting and resolving issues related to its performance, plugins, and third-party integrations for a seamless user experience (UI/UX) and strong SEO.
Leading digital development projects from concept to completion, working with internal teams and external vendors.
On-going business analysis and monitoring of KPIs performance, competitor activities and customer data to make informed decisions and improve performance.
Developing and executing digital strategies to grow online conversions and customer engagement.
Stay up to date on digital marketing trends and advise on best practices for digital projects development and management.
Ensuring all digital platforms meet legal standards (data privacy, accessibility).
Competencies and Requirements:
Experience:
5 years in a hands-on digital marketing role.
Proven expertise in website management, email marketing, social media, and online advertising; Experience in membership program is a plus.
Strong analytical skills with the ability to use data (KPIs, customer behaviour) to drive strategy.
Good understanding of SEO, UI/UX principles, and CMS platforms. Modern digital marketing knowledge of AI- powered search (GEO) is an advantage.
Experience in the Asia Pacific and China markets - understand platforms like WeChat, cultural nuances, and the complexities of multi-market campaigns.
Knowledge/Certificates:
Strong negotiating skills and online analytical abilities – understanding of online channel metrics, how to optimize performance in all online channels, detailed analysis of customer behavioral data to drive online marketing strategies & communication improvements. Knowledge of analytics and internet measurement technologies.
Knowledge of digital marketing trends, social media marketing, viral marketing, and mobile marketing.
Education: Bachelor’s degree or above
Language Ability: Good written and spoken English and Cantonese
Computer/Technology Skills:
Proficient in MS Office, HTML, and familiar with online design software like Photoshop, AI
Aware of existing social media platforms and the marketing opportunities these platforms provide
Familiar with online applications and smartphone platforms
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技商業智能副經理 Assistant Manager - IT Business Intelligence Group (ID:3108BR)
主要職責
資訊科技商業智能副經理負責理解其職位所面臨的工作優先事項，並確保其所指導的 BIG 團隊成員能夠理解並按需執行相關任務。此職位兼具管理支援工單、特殊請求以及分配專案的雙重角色。在專案管理方面，必須遵守既定的專案管理標準。若出現任何突發問題、挑戰或投訴，需立即向 BIG 團隊的經理及高級經理匯報。此職位亦肩負與各物業層級營運人員及其他 IT 成員保持良好溝通的重要責任。
職位介紹
理解即時出現的工作優先事項，確保相關任務按需安排並執行
負責交接班流程，確保所有工單被充分理解
監控並管理團隊的服務台工單，確保符合服務水平協議（SLA）
向高層管理層匯報可能引起關注的事項
對分配的專案執行專案管理流程
及時向商業智能管理層報告所有挑戰，並提供解決方案
辨識並維護分配專案的所有預算項目，包括營運支出（OPEX）預算
檢視 ServiceNow 服務台報告及工具，監控未處理工單，並根據優先級進行跟進
每日與營運高層溝通關鍵問題
與營運團隊合作，設計合適的風險及風險緩解方案
了解科技與營運業務
協助管理硬體與軟體的第二線支援
辨識並建立與服務供應商及系統廠商的合作關係
與公司其他部門保持溝通，了解並收集業務需求
職位要求
工作經驗
至少兩年與上述職責直接相關的工作經驗，其中包括兩年管理經驗
在專案與資源管理方面有相關經驗
對酒店／娛樂場／人力資源／財務應用有基本了解
教育程度：資訊科技相關領域的文憑或學位
語言能力：英語、普通話及粵語多語能力者優先
Job Purpose: The Assistant Manager BIG (AM BIG) is responsible for understanding the priorities that are presented to this position and assuring that the BIG team under his/her guidance understand and carry out the tasks as needed. This position has a dual role of managing support tickets, special requests as well as projects that they are assigned to. In the role of projects, project management standards must be adhered to. In this role, any unwarranted issues, challenges, complaints are to be raised to the Manager and Sr. Manager of the BIG Team immediately. This role has a major responsibility to keep good communications with all Property Level Operations staff as well as other IT members at the property level and SSU.
Key Responsibilities
Understand priorities as they arise and how to ensure specific jobs are scheduled and carried out as needed.
Own the process of Shift Change and ensure all tickets are understood.
Monitor and manage the team’s Help Desk tickets to maintain the SLAs.
Escalate any concerns that might cause concern to upper management.
Provide project management processes on project that are assigned to this role.
Report all challenges in a timely manner to BIG Management with options to rectify.
Identify and maintain all budget’s items for projects assigned including operational expense (OPEX) budget.
Review Service Now Help Desk reports and tools to monitor open tickets and provide the correct level of priority and follow-up as needed.
Communicate on a daily basis with Operational executives on key issues.
Work with Operations to design the correct Risk and Risk Mitigation elements.
Understand technology as well as Operations.
Assists to manage 2nd Tier support for both hardware and software.
Identify and establish working relationships with service providers and systems vendors.
Maintain communication with other departments within the company to understand and gather requirements.
Competencies and Requirements
Experience:
Minimum 2 years’ experience directly related to the duties and responsibilities specified, with 2 years of supervisory role.
Proven track record in projects and resource management
General understanding of Hotel/Casino/HR/Finance Applications
Education: Diploma or degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
轎車服務副經理 Assistant Manager - Limousine Services (ID: 4018BR)
主要職責：
協助轎車服務經理及總監維持轎車服務
團隊每天的運作，確保轎車服務是有效率和流輰。
鼓勵團隊成員提供優越的轎車服務體驗。
職位介紹：
確保轎車服務能提供永利高標準的服務，以滿足客人的需要
清楚了解酒店的設施、服務和活動
監控轎車的質量機制，包括服務水準、員工的儀表、轎車的外觀、健康和安全
監察轎車的日常保養及維護
在預算之內安排定期的轎車維修和保養計劃
當意外發生時，處理保險的索償
職位要求：
工作經驗：具 4 年以上主任級別的工作經驗；
技能 / 證書：熟悉交通規則，對澳門及其旅遊景點有一定認識，具培訓和演講技巧優先考慮
教育程度：中學畢業或以上程度
語言能力：良好的英語、普通話和廣東話
電腦應用：基本 MS Office 電腦軟件操作; 懂 Opera 和Fast Track 操作優先考慮
Job Purpose
Assist the Manager and Director with the daily operations of the Limousine Services Team.
Ensure the limousine experience is efficient, smooth and memorable by motivating Team Members to exceed guests’ expectations.
Key Responsibilities
Ensure Limo Drivers deliver Wynn Palace’s high standards of quality, service and guest satisfaction
Know and understand the resort’s facilities, services and activities
Monitor quality control mechanisms for Limos, including service standards, staff grooming, vehicle presentation, and health and safety
Monitor and inspect the daily upkeep and maintenance of limousines
Schedule regular limo maintenance and adhere to vehicle maintenance programs, while remaining within budget
Handle insurance claims when accidents occur
Competencies and Requirements
Experience: Minimum 2 years of supervisory experience
Knowledge/Certificates: Traffic rules and regulations; training and presentation skills an advantage; knowledge of Macau and its attractions
Education: Secondary school diploma or above
Language Ability: Good English, Mandarin and Cantonese
Computer Skills: Basic MS Office; knowledge in Opera and Fast Track an advantage
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
前堂服務副經理 Assistant Manager - Front Services (ID:2820BR)
主要職責
協助上級以領導行李服務、代客泊車服務及纜車服務部的團隊成員，透過個人化服務提升賓客的體驗。與賓客進行溝通，並根據賓客的需求提供五星級的禮遇及有效率的服務。
職位介紹
日常運作
協助監督和管理行李服務、代客泊車服務及纜車
服務部的日常運作
監控及管理酒店大堂的人流
建議並監控前堂服務的品質控制機制，包括賓客服務標準、員工儀容、設備展示和操作，以及職業安全
確保賓客的查詢及要求得到跟進
負責實施部門培訓計劃
與其他部門溝通和協作以滿足營運需求
職位要求
工作經驗：具 3 年以上五星級酒店的管理工作經驗
教育程度：學士學位或等同學歷
語言能力：能操及寫流利廣東話、普通話及英語，
懂其他國家語言者優先考慮
電腦應用：熟識 Ms Office 軟件操作，對 Opera 及Fidelio 系統操作有一定認識
Job Purpose
Assist to lead the daily operations of the Bell, Door & Valet and SkyCab Team. Enhancing the guest experience through a personalized level of service. Interact with the guests on a daily basis and provide courteous and efficient service pertaining to any needs they may have.
Key Responsibilities
Daily Operations
Assist in overseeing and manage the daily operations of the Bell, Door & Valet and SkyCab Department
Monitor and manage the flow of traffic at hotel lobby
Suggest and monitor quality control mechanisms for Front Services, including guest service standards, staff grooming, equipment presentation and handling, and health and safety
Ensure guests’ inquiries and requests are addressed
In-charge of departmental training programs
Communicate and collaborate with other departments to meet operational needs
Competencies and Requirements
Experience: Minimum 3 years of supervisory experience in a five-star hotel
Education: Bachelor’s degree or above
Language Abilities: Fluent spoken and written English,
Cantonese and Mandarin. Other foreign languages an advantage
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
會籍忠誠管理專員Executive – Loyalty Marketing (ID: 4254BR)
主要職責：
負責執行市場營銷活動和戰略，以吸引和留住賓客及確保為賓客帶來高水平的滿意度。
職位介紹：
負責協助經理規劃及實行賓客的活動及推廣計劃
實施娛樂場推廣並執行後續行動
須以專業及正面的態度與部門、團隊成員、管理層及承包商等作出溝通及協調工作，以確保項目能順利運行
管理和監督生產營銷材料，如贈品，門票等
向管理層作出每日及每月的工作彙報
職位要求：
工作經驗：具最少兩年娛樂場市場業務的工作經驗
教育程度：學士學位或同等學歷
技能 / 證書：熟悉賭桌遊戲的玩法及規例（具戰略策劃經驗者為佳）
語言能力：能操流利廣東話，普通話及英語 (日文及韓文皆適 ）
電腦應用：熟悉Ms Office軟件操作及良好打字技巧 (英文及中文)
Job Purpose:
Execute marketing campaigns and strategies to attract and retain players and ensure the highest level of guest satisfaction.
Key Responsibilities
Support the Manager to plan, coordinate and execute player development events and promotional activities
Conduct gaming promotions and perform follow-up actions
Interact with Department and Company Team Members, management, and contractors professionally and positively to ensure projects run smoothly
Manage and oversee the production of marketing materials such as gifts, tickets, etc.
Prepare daily and monthly reports for management’s review
Competencies and Requirements
Experience: Minimum of 2 years’ gaming marketing experience
Education: Bachelor’s degree or equivalent
Knowledge/Certificates: Knowledge of table game regulations. (Strategic planning experience preferred)
Language Ability: Fluent in Cantonese, Mandarin and English (Japanese & Korean an advantage)
Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)
市場業務專員 (服務大使) Marketing Executive - Mass Marketing (Services Ambassador) (ID:4247BR)
主要職責：為”永利臻享”的尊貴會員提供專業及優質的客戶服務
職位介紹
為娛樂場的尊貴會員提供專業及優質的客戶服務
協助規劃娛樂場的推廣活動，負責相關執行工作並安排會員參與
與賓客維持良好溝通，提升客戶體驗及忠誠度，以建立穩固長遠之關係
清楚了解度假村內所有設備及服務
與其他部門協調，以確保項目能順利運行
職位要求
工作經驗：具最少一年娛樂場市場業務代表及高端客戶服務工作經驗者優先考慮
教育程度：高中畢業或以上程度
技能 / 證書：熟悉賭桌遊戲的玩法及規例為佳
語言能力：能操流利廣東話及普通話，良好英語；懂其他多國語言(如泰文，日語或韓語)者優先考慮
電腦應用：熟悉Ms Office軟件操作及良好打字技巧 (英文及中文)
Job Purpose: Provide professional and high-quality customer service to esteemed members of “Wynn Rewards”.
Key Responsibilities
Deliver professional and high-quality customer service to distinguished casino members.
Assist in the planning and execution of promotional activities within the casino, including coordinating member participation.
Maintain effective communication with guests to enhance their experience and loyalty, thereby cultivating long-term relationships.
Maintain comprehensive knowledge of all facilities and services offered throughout the resort.
Coordinate with other departments to ensure smooth operation of initiatives.
Competencies And Requirements
Experience: Minimum 1 year of experience on casino marketing and high-end customer service is preferred
Education: High school graduate or above.
Knowledge/Certificates: Knowledge of table game regulations
Language Ability: Fluent in Cantonese and Mandarin, with good command of English. Other languages (such as Thai, Japanese or Korean) an advantage
Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
食品安全主任Officer - Food Safety (ID:3160BR)
主要職責
以有效和可持續發展的方式管理和維護食品安全系統。帶領、改進、解决食品安全和品質檢測問題。以確保其處理過程遵守澳門的食品安全法規。
職位介紹
對公司各種處理食品的設施進行食品安全規管、評估和調查
為每日執行的前提方案(PRPs)和內部食品安全規管機制進行監管、記錄審查、校準和驗證，以確保方案得到執行並被準確、完整地記錄在案
負責執行常規微生物分析方案以及對實驗室庫存進行維護和管理
協助監控原材料和所有食品處理過程，以確保符合本地法規和食品安全標準
有系統地保存和歸檔食品安全管理文件，監控和評估食品製備區域和過程的清潔和衛生
職位要求
工作經驗：具至少一年於酒店業、餐飲服務業或大型食品生產廠的食品安全相關工作經驗
技能 / 證書：具食品安全培訓和實驗室操作經驗者優先考慮
教育程度：需持有食品科學或相關學科的學士學位
語言能力：操流利廣東話及英語
電腦應用：精通MS Office
Job Purpose
Manage and maintain the food safety system in an effective and sustainable manner. Lead process improvements and resolution of food safety and quality issues. Ensure full compliance with food safety laws and regulations of Macau.
Key Responsibilities
Organize and conduct food safety compliance inspections and evaluations on the property at a wide variety of food facilities
Daily implementation of all prerequisite program and internal food safety requirements monitoring, record reviews, calibrations, and verifications to ensure programs are executed and document correctly, completely, and accurately.
Perform and maintain routine microbiological analysis scheme and lab stock management
Assist on raw materials and all process monitoring to assure compliance with local regulations and food safety standards
Maintain food safety management documentation, keep and file records in a systematic manner. Monitor and assess cleaning and sanitation of food preparation area and process
Competencies and Requirements
Experience: Minimum of 1 year’ experience at a similar level of the hospitality industry, catering services, or at a large food production plant
Knowledge/Certificates: Knowledge of training and laboratory operations is an advantage
Education: Bachelor degree in Food Science or a related field
Language Abilities: Fluent English and Chinese
Computer Skills: Proficient in MS Office
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
食品安全高級主任 Senior Officer - Food Safety (ID:3110BR)
主要職責
以有效和可持續發展的方式管理和維護食品安全系統。帶領、改進、解决食品安全和品質檢測問題。以確保其處理過程遵守澳門的食品安全法規。
職位介紹
對公司各種處理食品的設施進行食品安全規管、評估和調查
為每日執行的前提方案(PRPs)和內部食品安全規管機制進行監管、記錄審查、校準和驗證，以確保方案得到執行並被準確、完整地記錄在案
負責執行常規微生物分析方案以及對實驗室庫存進行維護和管理
協助監控原材料和所有食品處理過程，以確保符合本地法規和食品安全標準
有系統地保存和歸檔食品安全管理文件，監控和評估食品製備區域和過程的清潔和衛生
職位要求
工作經驗：具至少兩年於酒店業、餐飲服務業或大型食品生產廠的食品安全相關工作經驗
技能 / 證書：具食品安全培訓和實驗室操作經驗者優先考慮
教育程度：需持有食品科學或相關學科的學士學位
語言能力：操流利廣東話及英語
電腦應用：精通MS Office
Job Purpose
Manage and maintain the food safety system in an effective and sustainable manner. Lead process improvements and resolution of food safety and quality issues. Ensure fully compliance with food safety laws and regulations of Macau.
Key Responsibilities
Daily implementation of all prerequisite program and internal food safety requirements monitoring, record reviews, calibrations and verifications to ensure programs are executed and document correctly, completely and accurately.
Review inspections and ensure corrective and preventative actions are taken in effective and timely fashion
Organize and conduct food safety compliance inspections and evaluations on property at a wide variety of food facilities
Ensure the practicing food safety and hygiene standards compliance with local regulations and the food safety management system requirements
Strengthens food safety understanding throughout the organization through training and other knowledge management activities
Conducts microbiological and hazard analysis on food ingredients and manufacturing processes to determine effectiveness of hazard mitigation steps
Competencies and Requirements
Experience: Minimum of 2 years’ experience at a similar level of hospitality industry, catering services or at a large food production plant
Knowledge/Certificates: Knowledge of training and laboratory operations an advantage
Education: Bachelor degree in Food Science or a related field
Language Abilities: Fluent English and Chinese
Computer Skills: Proficient in MS Office
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
系統監察操作員 Operator – Surveillance (ID:3605BR)
主要職責
負責透過閉路電視攝錄系統及設備等對酒店進行監察及收集資訊的工作，確保團隊成員和顧客遵守公司的規則和程序；以保障公司所有資產（包括團隊成員）
職位介紹
負責透過閉路電視攝錄系統及設備監察整個娛樂場活動
負責進行例行監測和透過閉路電視監視錄像審查整個娛樂場及博彩區的可疑及非法活動
儲存所有錄像證據
完成所有文件及電子記錄工作，以作證據、報告及記錄保存之用
於有需要時，開展相關的工作項目
須按照部門制定進行監察，並能提供相關報告
必須時常保持高度警惕，並能預測所潛在的問題
採取預防措施以避免任何損失，損壞或意外
向管理層報告所有緊急情況及侵權行為
須協助和履行系統監察值班主任及系統監察值班經理所安排的工作
職位要求
工作經驗：無需相關工作經驗
技能 / 證書：熟悉澳門博彩條例和娛樂場各部門的工作程序或具編寫報告技巧優先考慮
教育程度：中學畢業或以上程度
語言能力：操良好廣東話及英語
電腦應用：熟悉MS Office及監察系統軟件操作
Job Purpose
Responsible to protect the company’s assets, including all employees by ensuring the proactive CCTV monitoring of employees, rules and procedures and patrons through efficient and effective usage of the CCTV system and associated information gathering systems and equipment.
Key Responsibilities
Be aware of and follow all department confidentiality procedures
Operate CCTV / digital equipment to conduct surveillance of all casino gaming areas.
Conduct routine surveillance monitoring and reviewing CCTV footage and completing all associated documentation to detect suspicious and illegal activity throughout casino and gaming areas
Adhere to company and department policies and procedures
Detect inaccuracies and illegal activities
Maintain evidence by dubbing and saving video files
Delivering outcomes as a result of application to Surveillance duties undertaken
Undertake project work and reviews to a high standard
Use associated software to complete documentation
Competencies and Requirements
Experience: New graduates are also welcome
Knowledge/Certificates: Knowledge of Macau gaming regulations or all casino departments’ procedures is preferred
Education: High school diploma or above
Language Abilities: Good command in spoken and written Cantonese and English
Computer Skills: Proficiency in MS office and other associated computer packages
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
人力資源創作及僱員傳訊高級代表(多媒體內容製作) Senior Representative - HR Creative & Team Member Communications (Multimedia) (ID:3335BR)
主要職責: 負責為公司內部溝通開發並製作創意視覺及多媒體內容。構思並執行涵蓋多種媒介之專案，包括平面設計、攝影、影像製作及動態圖像，並確保充分體現永利品牌的獨特識別性。
職位介紹
負責公司內部溝通所需之數位與印刷媒介圖像設計與製作。
負責員工溝通、活動及宣傳影片之規劃、拍攝與剪輯工作。
製作各類電子與印刷出版品，包括電子報、公告、海報及通知，並確保版面設計與內容一致性。
拍攝員工活動及企業活動之攝影與影像素材，完整紀錄現場氛圍與重點時刻。
依照專業標準進行照片與影片後製工作，包括修圖、色彩校正及動態圖像處理。
與人力資源部門及跨部門團隊密切合作，共同構思並執行創意宣傳企劃。
確保所有製作內容皆符合永利品牌識別規範，並維持一致性與專業形象。
職位要求
工作經驗：具至少兩年多媒體設計、影像製作及／或平面設計相關工作經驗。具備酒店或服務業相關經驗者優先考慮
知識/證書：熟悉 Adobe Creative Suite（如 Photoshop、Illustrator、InDesign）及影片剪輯軟體，例如 Adobe Premiere Pro、After Effects 或 Final Cut Pro
教育程度：具備多媒體設計、平面設計、視覺傳達或相關領域之文憑或學位者優先考慮
語言能力：能操流利粵語、普通話及良好英語
電腦應用：精通多媒體製作、影片／照片編輯及各類平面設計應用程式。
其他要求：具備卓越的創意視野、細節掌控能力，並能在高效率的工作環境中同時管理多項專案。
Job Purpose: Responsible for the development and production of innovative visual and multimedia content for internal Company communications. Conceptualize and deliver projects in a range of mediums—including graphic design, photography, videography, and motion graphics— while consistently maintaining the distinctive brand identity of Wynn.
Key Responsibilities
Create and deliver graphic designs for internal company communications across both digital and print platforms.
Plan, shoot, and edit video content to support employee communications, events, and campaigns
Execute desktop publishing tasks for web and print materials, including newsletters, bulletins, posters, and official announcements.
Capture photography and videography at employee engagement and events
Perform high-quality photo and video editing, including retouching, color correction, and integration of motion graphics
Collaborate with Human Resources and cross-functional teams to develop and execute innovative internal campaigns
Maintain consistency with Wynn’s brand identity across all projects
Competencies and Requirements
Experience: Minimum 2 years’ experience in multimedia design, videography, and/or graphic design. Experience in hospitality or service industry preferred.
Knowledge/Certificates: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and video-editing software such as Adobe Premiere Pro, After Effects, or Final Cut Pro.
Education: Diploma or Degree in Multimedia, Graphic Design, Visual Communication, or related field preferred.
Language Ability: Fluent in Cantonese and Mandarin, with good speaking in English.
Computer Skills: strong skills in multimedia production, video/photo-editing, and graphic design applications.
Other Attributes: Strong creative vision, attention to detail, and ability to manage multiple projects in a fast-paced environment.
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
收益監控審計員 Auditor - Income Control (ID:1582BR)
主要職責: 主要負責收集及審核公司所有與收入相關的事項，須確保收入記錄準確無誤；此外，亦須定期向上級匯報不一致之處、監控及分析娛樂場的相關文件，包括合併每更報表及每日總收入與貨幣交易的日常報告等工作。
職位介紹
主要負責娛樂場及賬房的收入進行日常審計工作
按部門及政府條例規管下為各項娛樂場收益進行審核及匯報
須製作日記賬、每日運作報告、調節表及審核文件(看實際收益是否與數據吻合)等
職位要求
工作經驗：具會計或金融業工作經驗者優先考慮
教育程度：須持會計學、經濟學學士或相關商科學歷優先考慮
技能 / 證書：熟悉審計工作
語言能力：操及寫流利英語、廣東話及普通話
電腦應用：熟識MS Office操作
Job Purpose: Responsible to compile and audit all income related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis, control documents, consolidate shift reports and prepare regular revenue report against the monetary transaction.
Key Responsibilities
Perform daily audit on Table games, Slots, Cage, VIP Services and Promotion.
Audit and report all Revenue in accordance with Departmental and Regulatory Standards.
Prepare journals, daily operating report, reconciliation and review documentation for compliance.
Competencies and Requirements
Experience: Experience in accounting, finance or related business field experience preferred
Education: Bachelor degree in Accounting, Finance or related business field preferred
Knowledge/Certificates: Proficient in auditing knowledge and techniques
Language Ability: Good written and spoken English and Chinese
Computer Skills: Proficient in MS Office
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
社區及政府關係主任Officer - Community and Government Relations (ID:3003BR)
主要職責
協助社區及政府關係經理在本地和國際上實施企業社會責任策略，以確保公司對社區產生正面影響。
職位介紹
協助管理和執行旨在代表公司並為社區作出積極貢獻的策略和計劃
處理來自本地、國際組織和政府部門的資詢
與內部部門及社區團體協調，以進行酒店導賞，安排社區活動的拍攝和招待
起草和翻譯新聞材料，包括新聞稿、報告等
管理和保存與企業社會責任相關活動的資產和材料
與公司內外部門、非政府機構和政府部門保持聯繫，並建立和維持良好的關係
協助制定及推廣社區關係計劃與倡議，並撰寫符合公司及政府規定的報告
職位要求
工作經驗：具至少兩年相關工作經驗優先考慮
教育程度：需具新聞或傳播學士學位
語言能力： 能操流利廣東話及英語，具良好中英文書寫能力
電腦應用： 熟識Ms Office軟件操作，包括Word和Excel (中文及英文)
Job Purpose
Support Manager - Community and Government Relations in the implementation of corporate social responsibility strategies locally and internationally to ensure the companies has launched positive impact on the community.
Key Responsibilities
Assist to manage and execute the strategies and programs designed to represent the company favorably and make positive contributions to the community.
Handling enquiries from local, international organizations and governments etc.
Coordinate internally and externally for conducting property tours, organizing filming and photoshoots and entertainment for community event.
Assist in drafting and translating press material and reports.
Manage and store the assets and materials for the CSR activities
Liaise with internal and external departments to cultivate and maintain a good relationship with NGOs and government entities.
Assist in developing and promoting community relations plans and initiatives, preparing reports that complies with company and government requirements.
Competencies and Requirements
Experience: Minimum 2 years of experience in related field
Education: Bachelor’s degree in Communications or Journalism preferred
Language Abilities: Good written and spoken English, Mandarin and Cantonese
Computer Skills: Proficient in MS Office (English and Chinese) and Excel.
數碼營銷推廣經理 (永利臻享) Manager – Digital Marketing (Wynn Rewards) (ID:3551BR)
主要職責
數碼營銷推廣經理將負責管理和維護公司的網站、小程式、行動應用程式、自助服務終端和其他數位資產，確保其功能、使用者體驗和內容符合公司的業務目標和品牌方針。該經理還將監督和協調數位開發項目，與跨職能團隊合作，與供應商或代理商合作，並為數位平台相關議題提供支援。此外，該經理還將協助高階管理人員進行策略規劃和決策。
職位介紹
管理和維護公司的網站、小程式、行動應用程式、自助服務終端和其他數位資產，確保其保持最新狀態、用戶友好，並與公司業務目標保持一致。
監督數位開發項目，包括與跨職能團隊和外部供應商或代理商合作，制定專案時間表、交付成果和目標。
監控並報告網站和小程式分析、行動應用程式使用情況以及自助服務終端的效能，以發現改善機會並確保流量成長。
優化內容以提升搜尋引擎優化 (SEO) 和使用者體驗，確保所有數位平台的 UI/UX 符合業界標準。
確保網站和其他數位平台的功能正常，包括故障排除和解決與網站效能、外掛程式和第三方整合相關的問題。
管理和維護組織的內容管理系統 (CMS)，並協助其他內容貢獻者創作和發布新內容。
隨時了解網路科技趨勢，並就網站和行動開發及管理的最佳實務提供建議。
與行銷和其他部門合作，制定和實施與網路相關的策略，包括行銷活動、落地頁和轉換率優化。
審查數位平台的中英文文案，確保其準確、有效並與品牌理念和資訊保持一致。
確保網站和其他數位平台符合法規要求，包括無障礙存取和資料隱私法。
支援高階管理層進行策略規劃和決策，包括為網站和數位資產的開發、優化和維護提供意見。
與高階管理層合作制定和實施與網路相關的政策和程序。
職位要求
工作經驗：
至少 5 年在網站建設、電子郵件營銷、社交媒體、移動通信和在線廣告等數字營銷渠道方面的相關經驗
具有亞太地區（包括中國市場）多國/跨市場環境的經驗 – 必須了解內容開發的複雜性，以及針對不同亞洲種族的營銷文化差異是有利的
技能 / 證書：
強大的談判技巧和在線分析能力——了解在線渠道指標，如何優化所有在線渠道的績效，詳細分析客戶行為數據以推動在線營銷策略和溝通改進。 分析和互聯網測量技術的知識
對數字營銷趨勢、社交媒體營銷、病毒式營銷和移動營銷有很好的理解
教育程度：本科及以上
語言能力：良好的英語和粵語讀寫能力
電腦應用：
精通MS Office、HTML、桌面出版和在線設計應用程序和軟件。
了解現有的社交媒體平台和這些平台提供的營銷機會
熟悉在線應用程序和智能手機平台
Job Purpose
The Manager will be responsible for managing and maintaining our organization's websites, mini-programs, mobile apps, kiosks, and other digital assets, ensuring their functionality, user experience, and content align with our business goals and branding guideline. The Manager will also oversee and coordinate digital development projects, collaborate with cross-functional teams, work with vendors or agencies, and provide support for digital platforms related issues.
Key Responsibilities
Manage and maintain the organization's websites, mini-programs, mobile apps, kiosks, and other digital assets to ensure they are up-to-date, user-friendly, and aligned with business goals.
Oversee digital development projects, including collaborating with cross-functional teams and external vendors or agencies to establish project timelines, deliverables, and goals.
Monitor and report on website and mini-program analytics, mobile app usage, and kiosk performance to identify opportunities for improvement and ensure traffic growth.
Optimize content for search engine optimization (SEO) and user experience to ensure all digital platform’s UI/UX meets industry standards.
Ensure website and other digital platforms functionality, including troubleshooting and resolving issues related to site performance, plugins, and third-party integrations.
Manage and maintain the organization's content management system (CMS) and assist other content contributors in the creation and publishing of new content.
Stay up-to-date on internet technology trends and advise on best practices for website and mobile development and management.
Collaborate with marketing and other departments to develop and implement web-related strategies, including campaigns, landing pages, and conversion optimization.
Review Chinese and English copywriting for digital platforms to ensure they are accurate, effective and aligned with brand voice and messaging.
Ensure website and other digital platforms compliance with legal and regulatory requirements, including accessibility and data privacy laws.
Support senior management with strategic planning and decision-making, including providing input on website and digital assets development, optimization, and maintenance.
Collaborate with senior management to develop and implement web-related policies and procedures.
Competencies and Requirements:
Experience:
Minimum 5 years of relevant experience in digital marketing channels of website building, email marketing, social media, mobile communications, and online advertising
Experience in multi-national/cross market environment in Asia Pacific including China market – must understand the complexities of content development, as well as cultural nuances of marketing to various Asian ethnicities is advantage
Knowledge/Certificates:
Strong negotiating skills and online analytical abilities – understanding of online channel metrics, how to optimize performance in all online channels, detailed analysis of customer behavioural data to drive online marketing strategies & communication improvements. Knowledge of analytics and internet measurement technologies
Good understanding of digital marketing trends, social media marketing, viral marketing, and mobile marketing
Education: Bachelor’s degree or above
Language Ability: Good written and spoken English and Cantonese
Computer/Technology Skills:
Proficient in MS Office, HTML, desktop publishing and online design applications and software.
Aware of existing social media platforms and the marketing opportunities these platforms provide
Familiar with online applications and smartphone platforms
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
弱電壓系統一級技術員 ELV Electrical Technician I (ID:1698BR)
主要職責：使建築管理系統和弱電壓系統處於正常的功能狀態，並進行預防性和糾正維護。
職位介紹
按照預防性維護計劃，進行建築管理系統控制台和控制系統的日常安裝，維修和維護工作
協助糾正及緊急情況下的工作
負責操作及維護樓宇系統及設施，更新維修記錄
向管理層報告問題
在嚴格的安全條件下，進行維修和保養工作
職位要求：
工作經驗：至少2年的建築管理系統維護，HVAC和自動化控制系統工作經驗。
技能 / 證書：具電子或電氣工程專業證書
教育程度：中學畢業或同等學歷
語言能力：能操良好廣東話及普通話，一般英語
其他要求：具Siemens Automation Insight / Desigo, PLCs 系統經驗優先考慮
Job Purpose: Maintain Building Management (BMS) and ELV Systems in normal and functional condition, preventive and corrective maintenance of control systems.
Key Responsibilities
Conduct daily installation, repair and maintenance work of BMS Panels and Control Systems, according Preventive Maintenance Plan
Assist corrective maintenance and emergency calls
Operate and maintain Building Management Systems and update maintenance records
Report and escalate problems to management
Control the repair and maintenance work under strict safety conditions
Competencies and Requirements
Experience: Minimum of 2 years’ experience in Building Systems maintenance, HVAC and Automation control systems.
Knowledge/Certificates: Trade certificate in Electronic and Electrical Engineering
Education: Secondary school or equivalent
Language Abilities: Good Cantonese and Mandarin. Basic English an advantage
Computer Skills: Siemens Automation Insight/Desigo, PLCs, MS Office
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
電器二級技工Electrical Technician II (ID:1438BR)
主要職責：須負責按照預防性維修計劃及臨時需要操作和維護電力系統和電器
職位介紹
負責操作和維護電力系統和電器
負責安裝，維護，修理和增加電力系統和電器
在嚴格的安全生產條件下，進行維修和保養工作
確保電力供應及分配充足，緊急備用系統運作正常
向電機工程師或以上主管報告問題
職位要求
工作經驗：具最少三年電力/電器維護的工作經驗 (具酒店維護優先考慮)
技能 / 證書：具相關範疇的學徒認可者優先
教育程度：中學畢業或同等學歷
語言能力：能操良好廣東話及普通話，一般英語
電腦應用：熟識MS Office
Job Purpose: Operate and maintain electrical systems and electronics in accordance with preventative maintenance programs and as ad hoc needs arise.
Key Responsibilities
Operate and maintain electrical systems and electronics
Install, maintain, repair and add to electrical systems and electronics
Perform repairs and maintenance work under strict safety conditions
Ensure power supply, distributions and emergency backup systems are healthy, functional and ready for mobilization
Report and escalate problems to the Supervisor (Electrical)
Competencies and Requirements
Experience: Minimum of 3 years’ experience in hotel electrical/electronics maintenance
Knowledge/Certificates: Relevant accredited apprenticeship preferred
Education: Secondary school or equivalent
Language Abilities: Good command of written and spoken Chinese (Cantonese/ Mandarin) and English an advantage
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
動能裝置資深動畫技術員Lead Animation Technician - Public Attractions (ID:3674BR)
主要職責：操作、維修及維護表演設施系統，確保每場科技幻影表演均符合永利之超卓水準
職位介紹
進行操作前測試，檢查和驗證設備運作暢順，包括聲效和視覺質量，確保維持最高質量的表演
記錄相關維護、故障、停機時間以及所需之改進項目
維護系統組件以確保最佳運作狀態
密切注視表演進度，如遇任何緊急事故，及時作出回應和行動。
職位要求
工作經驗：具五年以上相關聲效操作、燈光、自動化系統、索具及舞台設備經驗
技能 / 證書：具視頻,音頻和投影系統的信號分配、通訊、現場視頻工程如 D3 Designer、QSC Designer、Audio Architect 的操作和編程知識技術優先考慮
教育程度：高中畢業或以上程度
語言能力：能操良好英語、廣東話及普通話
電腦應用：熟識MS Office
Job Purpose: Operate, repair, maintain and troubleshoot the immersive attraction system to maintain high quality of the immersive attraction.
Key Responsibilities
Conduct pre-operation tests to check and verify equipment and sound and vision quality to ensure the immersive attraction delivers Wynn Palace’s high standards of quality
Documenting maintenance, faults, downtime, and needed improvements
Maintain systems components to maximize performance excellence
Responds to and actions any emergency call from attraction system
Competencies and Requirements
Experience: Minimum 5 years of AV, Lighting, Show Control, rigging and staging theatrical experience
Knowledge/Certificates: Knowledge of Live show production, Video signal distribution, Audio gain staging, Audio communications, Live Video Engineering. Operational and programming knowledge of D3 Designer, QSC Designer, Audio Architect is plus.
Education: High School or above
Language Ability: Good English, Cantonese and Mandarin
Computer Skills: Proficient in MS Office.
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
管事主任Supervisor – Stewards (ID:1743BR)
主要職責
須負責建立及履行管事部最佳的練習，同時亦須對團隊成員作出激勵性等工作，以確保能清洗，清潔，擦亮及維護所有碗碟的衛生，烹飪設備（烤爐及爐頭），銀器，玻璃器皿，餐具，煙灰缸和廚房的工作範圍。
職位介紹
須監管所分配的工作範圍能運作順利
維持永利澳門的高標準衛生和安全的工作範圍，設施及設備
設計，執行和監督存放餐具，鍋及玻璃器皿的最佳收拾，清潔及清洗等方法，並須清潔和消毒廚房設備及工作範圍，包括烤爐，爐頭，地板和天花板等
監督和監測如何正確地使用，處理和儲存清潔劑
當管事高級主任不在崗位時，須履行其委派的工作
職位要求
工作經驗：具最少兩年從事廚房工作者為佳
技能 / 證書：具如何正確使用，處理和儲存清潔用品的知識
教育程度：高中畢業或以上程度
語言能力：流利廣東話及普通話
Job Purpose
Create and implement best practice in Stewarding activities and motivate Stewards to exceed expectations for clean, polished and hygienic dishes, cooking equipment (ovens, stovetops), silverware, glasses, utensils, ashtrays and kitchen work areas.
Key Responsibilities
Oversee the efficient operation of the assigned duty area
Maintain Wynn Macau’s high standards of hygiene and safety for work areas, facilities and equipment
Design, implement and monitor best practices for clearing, cleaning, washing and storing crockery, pots and glassware, and sanitising kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Implement, supervise and monitor the correct use, handling and storage of cleaning chemicals
Perform duties assigned by the Senior Stewards Supervisor and assume responsibilities in the Senior Supervisor’s absence
Competencies and Requirements
Experience: 2 years’ kitchen experience an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals
Education: Secondary school or above
Language Abilities: Fluent Cantonese or Mandarin
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
國際市場業務代表Host - Premium Marketing(ID:1223BR)
主要職責：
須負責為永利臻享會賓客提供親切及專業的優質客戶服務，讓賓客感到滿意。
職位介紹：
識別並吸引永利內外的高級度假村客人
協助和支持規劃和參與賓客推廣活動
根據公司規定發放免費禮品，以幫助建立和保持客人忠誠度
參加定期的部門簡報會並分享相關信息
須履行總監所委派的工作
職位要求：
工作經驗：需具娛樂場市場業務代表及客戶服務工作經驗者為佳
教育程度：學士學位或等同學歷
技能 / 證書：熟悉娛樂場遊戲的運作及玩法
語言能力：良好廣東話及普通話；懂英語者優先考慮（日文及韓文皆適用）
電腦應用： 熟悉Ms Office軟件操作及打字技巧（中文及英文）
Job Description:
Job Purpose: Provide friendly, professional service to Wynn Rewards guests and ensure the highest level of guest satisfaction.
Key Responsibilities:
Identify and attract premium resort guests from both inside and outside Wynn
Assist and support in planning and participating in player development events and promotional activities
Hand out complimentary gifts, according to Company rules, to help build and maintain guest loyalty
Attend regular department briefings and share relevant information
Assist and perform duties assigned by the Director
Competencies and Requirements:
Experience: Customer service and previous marketing experience preferred
Education: Bachelor degree or equivalent
Knowledge/Certificates: Knowledge of entertainment regulations
Language Ability: Good Cantonese and Mandarin; English an advantage (Japanese & Korean if applicable)
Computer Skills: Proficient in MS Office and typing skills (English and Chinese)
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
客戶關係管理副經理Assistant Manager - CRM (Campaign Automation and Development) (ID:3896BR)
Job Purpose
The ideal candidate will not only possess technical expertise in Python, SQL, and Airflow but also demonstrate a keen understanding of business needs and the ability to apply sound judgment in workflow development. This role includes mentoring junior developers and collaborating with cross-functional teams to ensure successful project delivery.
Key Responsibilities
Code development: Analyze business requirements and apply critical thinking to develop optimized campaign workflows. Write clean, efficient, scalable and maintainable code for new campaign workflows and features using Python and SQL. Set up and configure Airflow environments to streamline workflow management. Document workflow processes and maintain comprehensive technical specifications.
Quality assurance: Conduct thorough testing of workflows and collaborate with QA teams to ensure all workflow meets functional and performance requirement. Review code from team members to ensure quality and adherence to best practices.
Continuous monitoring: Continuously monitor and optimize workflow performance to ensure maximum efficiency.
Problem solving: Troubleshoot and resolve complex workflow-related issues. Proactively identify areas for process improvement and propose data-driven solutions
CRM software design and implementation: Participate in the design phase of projects, creating detailed specifications and architecture plans. Implement solutions based on project requirements.
Mentorship: Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility
Cross functional work: Collaborate with cross-functional teams to gather insights and align workflow development with business objectives
Competencies and Requirements
Experience: 3-5 years of experience in software development or developing workflows and data pipelines, with a focus on business process optimization
Education: Bachelor's degree in Computer Science, Engineering, Business Information, or a related field
Knowledge/Certificates:
Strong proficiency in Python programming and SQL
Experience with Airflow setup, configuration, and optimization
Familiarity with Linux operating systems and development tools like VSCode
Knowledge of DevOps platforms and practices
Exceptional business acumen and ability to understand and align with organizational goals
Strong analytical and problem-solving skills, with the ability to think critically and develop innovative solutions
Excellent communication and collaboration skills to effectively work with cross-functional teams
Flexibility and adaptability to handle changing priorities and meet deadlines in a fast-paced environment
Strong organizational skills and meticulous attention to detail
Strong ownership and servicing mind-set to ensure efficient and effective program delivery
Experience with marketing automation platforms and data visualization tools
Experience with database management (e.g., SQL)
Knowledge of agile development methodologies and experience working in a Scrum environment
Proven track record of driving process improvements and delivering measurable business results
Experience in developing applications for high-load environments
Work experience in Integrated Resort strongly preferred
Language Ability: Proficiency in English and Cantonese/ Mandarin
策略規劃及分析員 Analyst - Strategic Planning and Analysis (ID:2539BR)
主要職責
負責透過提取及分析各種數據來支援不同的市場推廣及效益，從而評估項目的有效性並提出相應的策略。
職位介紹
對活動推廣、會員註冊和營業額進行分析，以協助制定行銷策略
以活動推廣的收入、支出和參與率來準備相關的數據及評估活動推廣的有效性
須準備數據報告並用作為績效評估的基準，協助管理層的決策及發掘具潛質的客戶和提拱創新的市場推廣方案
根據管理層的要求去製定相關的報告
職位要求
工作經驗：具至少2年資料庫分析經驗，並具娛樂場的工作經驗優先考慮
教育程度：須持資訊系統、經濟學、電腦資訊科學士學位或相關商科學歷優先考慮
語言能力：能流利地操與寫作廣東話/普通話及英語
電腦應用：須精通MS Excel。具SQL、SAS或其他分析工具經驗者優先
Job Purpose
Supports marketing campaigns and performance by extracting and analyzing various data. Through detailed data analysis, you will evaluate campaigns effectiveness and recommend strategies for making offers.
Key Responsibilities
Conduct statistical analysis on promotion campaigns, member registration and turnover to aid the development of marketing strategies
Prepare pro-forma and evaluate the effectiveness of promotion campaigns and events in terms of revenue, expenses and participation rate
Create statistical reports to be used as a reliable benchmark for performance evaluation, and to aid management’s decision for exploring new potential guest pool and innovative marketing campaigns
Generate relevant reports requested by management
Competencies and Requirements
Experience: 2 years experience of data analysis, preferably in entertainment industry
Education: Bachelor degree or above in Actuarial Science, Business, Economics or Computer Science
Language Ability: Proficiency in English and Cantonese / Mandarin
Computer Skills: Proficiency in MS Excel is a MUST. Prior experience working with SQL, SAS, or other statistical tool are preferred
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
司膳員Butler - VIP Services (ID:1296BR)
主要職責
負責為入住永利皇宮的貴賓提供專業及個人化的服務。對於賓客提出的要求，須作出即時的回應及竭力滿足所需，務求為賓客帶來樂而忘返的體驗。
職位介紹
確保貴賓能感受難忘及超越期望的住宿體驗
各方面都能為貴賓提供高標準質量的服務，以達到賓客的滿意度，並遵照已定立的政策及程序
為賓客的到臨準備貴賓服務區域、套房及擺放所需的用品，以創建豪華的氣氛
須透徹瞭解整個渡假村的設施、服務及所有的餐飲服務
針對賓客的喜惡，製作個人的檔案，並須不斷保持更新
職位要求
工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷為佳
語言能力：能操流利的廣東話及普通話；良好英語溝通者優先考慮
Job Purpose
Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.
Key Responsibilities
•Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations
Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures
Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
Know and understand the resort’s facilities and services and all F&B items on the menu
Maintain guests’ preference profiles and track their likes and dislikes
Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage
餐飲領班 Server Team Leader (永利皇宮) (ID:3004BR)
主要職責：
須對團隊成員作出監督、訓練及指導性工作，以確保團隊成員為賓客帶來五星級的禮遇及有效率的服務。
職位介紹：
為賓客提供優質的客戶服務，包括以冷靜及有效率的態度為客人介紹當日菜式、落單、端送食物及飲品等
為賓客介紹當日的菜式和飲品，包括其製作過程及方法等，並提出推薦
針對賓客的要求，及時處理投訴，令他們感到滿意
職位要求：
具最少5年於餐廳之工作的經驗，具五星級酒店或渡假村工作經驗者優先考慮
中學畢業或以上程度
能操流利廣東話及普通話；良好英語
熟悉MS Office及POS電腦軟件操作，懂Micros電腦軟件操作者優先考慮
Job PurposeSupervise, train and guide service staff and ensure guests receive courteous and efficient five-star service.
Daily Operations:
Provide excellent customer service and introduce available dishes, take orders, and deliver dishes and drinks calmly
Introduce available dishes and beverages, including the method of preparation, and make recommendations
Address guests’ requests and handle complaints promptly and to their satisfaction
Competencies and Requirements:
Minimum of 5 years of customer service experience; experience in a five-star hotel is an advantage
Secondary school diploma or above
Fluent Cantonese and Mandarin, good English
Proficient in MS Office and POS software; knowledge of Micros is an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
市場業務代表 Mass Marketing Host (ID:1219BR)
主要職責：負責為永利皇宮的賓客提供親切及專業的優質客戶服務，確保讓賓客感到滿意。
職位介紹：
為度假村發掘具潛質的客戶，招攬新賓客並邀請入會
協助規劃娛樂場的推廣活動，負責相關執行工作並安排會員參與
根據公司程序向符合資格的會員致送禮品，主動與賓客維持良好及緊密聯繫
無需工作經驗，但須操流利的廣東話、普通話及懂基本英語
職位要求：
工作經驗：具娛樂場市場業務代表及客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷
技能 / 證書：須熟悉賭枱遊戲的玩法及規例
語言能力：操流利的廣東話和普通話，懂英語者優先考慮
電腦應用：熟悉Ms Office軟件操作及中英文打字技巧
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
中餐資深廚師 Master Cook - Chinese (1773BR)
職位介紹：
烹調高品質的菜餚，以滿足賓客的需求
須作出供應需求的預測及監控貨倉的存貨
以 HACCP 的標準儲存及冷藏食品，保持廚房及用具的清潔衛生
須不斷改善健康及安全標準
須履行廚師長委派的工作
職位要求：
工作經驗：具最少五年於四、五星級酒店的中餐工作經驗
技能 / 證書：對國際菜餚瞭如指掌；精通刀切技術者優先考慮
教育程度：中學畢業或等同學歷
語言能力：良好廣東話，普通話及英語
Key Responsibilities
Produce high quality dishes to fulfil the orders
Forecast supply needs for the stock room and manage inventory levels
Maintain HACCP standards for dry and cold storage, and cleaning and tidying the kitchen and utensils
Continuously improve health and safety standards
Perform duties assigned by the 1st Wok
Competencies and Requirements
Experience: Minimum of 5 years’ Chinese kitchen experience in a 4 to 5 star hotel
Knowledge/Certificates: Excellent product knowledge of international cuisine; accurate knife skills and proven cooking abilities
Education: Secondary school or equivalent
Language Abilities: Good Cantonese, Mandarin and English
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
調酒員 Bartender (1732BR)
職位介紹：
介紹飲品款式，並提出建議
為賓客準備飲品，包括紅酒、雞尾酒、烈酒和非酒精飲品
為每位賓客提供優質的產品及服務
制定每月及每季的飲品餐單
經常保持酒吧及所有硬件設備的清潔整齊
須作出倉存管理及控制每月存貨
針對賓客的要求，及時處理投訴，讓他們感到滿意
職位要求：
具最少五年於酒店及餐廳，從事客戶服務和相關的酒吧服務工作經驗
熟悉各類飲品及酒吧運作，具簡單現金處理經驗
中學畢業或以上程度
能操流利英語、廣東話及普通話
懂 POS 操作
Key Responsibilities
Introduce beverages to guests and make recommendations
Prepare and server beverages for guests, including wine, cocktails, spirits and non-alcoholic drinks
Deliver high quality products and services to every guest
Create monthly and seasonal drinks menus
Clean and tidy the bar and equipment frequently
Maintain stock levels and control monthly inventory
Address guests’ requests and handle complaints promptly and to their satisfaction
Competencies and Requirements
Minimum of 5 years’ customer service and related Bartender experience in a hotel or restaurant
Good product knowledge of beverages and bar operations; cash handling
Secondary school diploma or above
Fluent Cantonese, Mandarin and English
Knowledge of POS Software
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Job Descriptions:
Perform daily audit on Table games, Slots, Cage, VIP Gaming and Promotion
Audit and report all Gaming Revenue in accordance with Departmental and Regulatory Standards
Prepare journals, daily operating report, reconciliation and review documentation for compliance
Competencies and Requirements:
Experience: 1 year of experience in auditing, finance or related business field experience preferred
Education: Bachelor degree in Accounting, Finance or related business field
Language Abilities: Good written and spoken English and Chinese
Computer Skills: Proficient in MS Office
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Butler 司膳員
Job Purpose:
Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.
Key Responsibilities:
Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations
Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures
Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
Know and understand the resort’s facilities and services and all F&B items on the menu
Maintain guests’ preference profiles and track their likes and dislikes
Competencies And Requirements:
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage
主要職責：
負責為入住永利皇宮的貴賓提供專業及個人化的服務。對於賓客提出的要求，須作出即時的回應及竭力滿足所需，務求為賓客帶來樂而忘返的體驗。
職位介紹：
確保貴賓能感受難忘及超越期望的住宿體驗
各方面都能為貴賓提供高標準質量的服務，以達到賓客的滿意度，並遵照已定立的政策及程序
為賓客的到臨準備貴賓服務區域、套房及擺放所需的用品，以創建豪華的氣氛
須透徹瞭解整個渡假村的設施、服務及所有的餐飲服務
針對賓客的喜惡，製作個人的檔案，並須不斷保持更新
職位要求：
工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷為佳
語言能力：能操流利的廣東話及普通話；良好英語溝通者優先考慮
Club Representative 會籍會務代表 (2184 BR)
主要職責：
以專業有禮的態度與賓客互動溝通，並招募新會員
安排及協調新會員招募計劃，會員優惠回贈方案，贈品發送及相關推廣活動事宜
向賓提供會員優惠資訊和執行相關會員事務
職位要求：
具娛樂場市場業務及客戶服務工作經驗者優先考慮
學士學位或同等學歷
操流利的廣東話、普通話及英語
熟悉Ms Office軟件操作及中英文打字技巧
Wine Sommelier 品酒師 (1418BR)
Job description:
Serve wines according to five-star best practice
Compile the wine list, buy and store the wines, and restock the cellar
Taste all purchased wines to ensure their quality
Practice wine and food matching according to the characteristics of wines and dishes
Coordinate with restaurants and F&B outlets to develop wine lists that match menus and promotions
Competencies and Requirements:
Experience: Minimum of 3 years’ wine and beverage experience in a 5-star hotel an advantage
Knowledge/Certificates: Excellent product knowledge of international wines and characteristics, and food and wine pairing; Wine and Spirit Education Trust (WSET) certificate or Court of Master Sommelier (CMS) certificate or International Sommelier Guild (ISG) certificate an advantage;
Education: Secondary school diploma or above
Language Ability: Good English, Cantonese and Mandarin an advantage
Computer Skills: Proficient in MS Office
主要職責：
按五星級的最佳方法向賓客提供餐酒服務
匯編酒單，購買和儲存葡萄酒，並再存入酒窖
為了購貨而須親嚐葡萄酒，以確認其品質
根據葡萄酒和菜餚的特點，作出相搭配的嘗試
須與餐廳及各餐飲營業點溝通協調，以便可研發與菜牌及推廣菜餚相配合的酒單
職位要求：
工作經驗：具最少三年於五星級酒店從事餐酒及餐飲的經驗者優先考慮
技能 / 證書：須對各國酒類的特點和應用瞭如指掌；善於把美酒與佳餚相配搭；具WSET/CMS/ISG葡萄酒課程證書者或優先考慮
教育程度：中學畢業或以上程度
語言能力：良好英語、懂廣東話及普通話者優先考慮
電腦應用：熟悉MS Office電腦軟件操作
Food & Beverage Server 餐飲服務員 (1151BR)
主要職責：
為賓客提供優質的餐飲服務
以熱誠及有禮的態度接待賓客並端送食物及飲品
無須餐飲經驗(具客戶服務工作經驗者優先考慮)
職位要求：
能操流利廣東話或普通話
須輪班工作
APPLICATION 申請方式：
To apply or enquiries, please contact us at (853) 8889 1188 during office hours from Monday to Friday between 9:00 am and 6:00 pm or by email: jobs@wynnpalace.com
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電 (853) 8889 1188 或電郵至 jobs@wynnpalace.com
