Reservation Agent 預訂文員 (5 days work per week)
Responsibilities:
Record and process reservations made by phone/email
Sell the AccorHotels products and services using up-selling and suggestive selling techniques
Ensuring accurate updating reservations received via Accor CRM interface in the PMS
Understanding of rates, room categories and seasonality, and be able to address related inquires
Performs any other duties as assigned to him/her by management.
Requirements:
High School or Vocational Certificate in Hotel Management, Business Administration, or related field
1-year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience
Good command of spoken & written skills in English & Chinese
Basic Knowledge of MS Office
Ability to input Chinese characters
Macau residents only
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Fitness Attendant 康體服務員 (每週5天工作)
職責：
為來訪康體中心的客人進行登記，解答客人查詢，並提供協助。
接聽電話及回覆電郵，協助客人預訂。
負責發放及回收毛巾、補充更衣室的用品，確保物資充足。
熟悉場所內所有設施及設備的使用方法，並於客人詢問時進行指導及講解。
進行現場清理工作，維持設施 (包括更衣室、游泳池、蒸汽浴室等) 的乾淨整潔。
定期巡查相關設施及檢查設備，確保運作正常。
要求:
高中畢業
只少一年相關工作經驗
良好的中文和基本英文溝通能力
需輪班工作
只限澳門居民
申請詳請：
如有意申請以上職位：
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Telephone Operator 接線生 (5 days work per week)
Responsibilities:
Answer and direct incoming calls to the right hotel department or guest room.
Provide hotel information, services, and assistance to callers.
Take and relay accurate guest messages promptly.
Handle wake-up call requests and maintain call logs.
Assist with internal communication between hotel staff.
Ensure courteous and professional service at all times.
Requirements:
Diploma or above in hospitality management.
Ability to work on shifts, including overnight, weekends, and holidays
Excellent communication, customer-service oriented, and a "service-driven" mindset.
Familiarity with hotel operations and telephone systems
Good command of spoken & written skills in English & Chinese.
Macau residents only.
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Concierge Agent 禮賓員 (5 days work per week)
Responsibilities:
Guide guests to hotel facilities.
Assist and respond to guests at the reception/Front Desk.
Maintain good customer relationships and provide friendly service.
Handle guest luggage storage with proper security procedures.
Open and close car doors and assist with luggage handling.
Requirements:
Diploma or Degree preferably in hospitality or related field
Excellent oral and written skills in English & Chinese
Excellent interpersonal & communication skills
Good presentation, influencing skills
Must be physically fit in order to lift and move luggage
Macau residents only
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Duty Manager 值班經理 (5 days work per week)
Responsibilities:
Handle guest inquiries politely and efficiently, report complaints to supervisors, and follow up with guests.
Stay informed about hotel services, guest arrivals, and local events.
Maintain a constant presence in the lobby, assist Front Desk and Concierge, and ensure staff and equipment are in good condition.
Oversee operations across Front Desk, Executive Floor, Concierge, and Service Center for smooth service and guest satisfaction.
Requirements:
Minimum 5 Years’ experience in 5 star Luxury Hospitality required
Strong experiences in Rooms division.
Must be well-presented and professionally groomed at all times.
Excellent leader and trainer with solid motivational and teamwork skills.
Good communication skills in both written and spoken English & Chinese.
Macau residents only.
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Stewarding Supervisor 管事主任 (5 days work per week每週5天工作)
Responsibilities:
Manage the stewarding team and keep all kitchen tools and equipment clean and well-maintained according to hotel hygiene standards.
Supervise and guide staff, assign tasks efficiently, and ensure smooth and effective cleaning and support operations.
Regularly check inventory of tableware, glassware, and kitchen equipment, replenish supplies as needed, and control breakage or loss.
Coordinate with the kitchen, restaurant, and other departments to ensure timely supply of clean tableware to meet operational needs.
Develop and implement cleaning schedules and hygiene standards to comply with food safety regulations.
Train and assess new staff to improve team skills and service awareness.
Requirements:
Diploma or Degree preferably in hospitality or related field
2 years in industry experience, minimum 1 years as Steward
Positive work attitude, proactive, team player, and responsible
Good hygiene habits and a passion for cooking
Good communication skills, fluent Cantonese/Mandarin, and basic English
Shift work required
Macau residents only
職責：
管理管事部日常運作，確保餐具、廚具和設備清潔、消毒及保養符合衛生標準。
指導員工工作流程，分配任務，確保清潔和後勤工作高效完成。
定期檢查庫存，補充餐具和設備，並控制損耗。
與廚房、餐廳等部門溝通，確保餐具供應及時，滿足需求。
制定並執行清潔計劃和衛生標準，符合食品安全法規。
培訓新員工並進行考核，提升團隊技能和服務意識。
要求：
中專或酒店或相關领域
具有2年工作經驗，至少要有1年的管事工作經驗
工作態度良好，積極主動，具團隊合作精神，負責任
具良好的衛生習慣，對烹飪有熱誠
具備一定的溝通技巧、良好粵語/普通話、簡單英语
需輪班工作
只限澳門居民
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Dim Sum Cook 點心師傅 (每週5天工作)
職責:
要求:
高中學歷
有相關工作經驗優先
工作態度良好，積極主動，具團隊合作精神，負責任
具良好的衛生習慣，對烹飪有熱誠
具備一定的溝通技巧、良好粵語/普通話
需輪班工作
澳門居民優先
申請詳請：
如有意申請以上職位，閣下可：
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Western Commis 西廚廚師助理 (5 days work per week)
Responsibilities:
Assist the chef in keeping the kitchen running smoothly and ensuring timely service.
Participates in making food requisitions.
Works in all areas of food preparation as and when directed.
Assists the kitchen chef in planning and organizing the section assigned to.
Requirements:
High school
Perfect knowledge of HACCP guidelines
Communication skills for all levels of talent/guests, confident
Confidently able to resolve problems
Macau residents have advantages.
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Assistant Reception Manager 接待處助理經理 (5 days work per week)
Responsibilities:
In charge of daily front desk operations for arrivals and departures including for room assignment for groups
Training, coaching new staff and leading the reception team to achieve KPIs and ensuring service and procedures are meet with standards
Setting performance standards, monitoring staff adherence to policies, and conducting probation and annual performance reviews
Handling internal and external emails for guest enquiries and issues
Coordinate with other department for group arrivals and monitor room status
Prepare departmental and monthly reports
Requirements:
Minimum 1 Years’ experience in 5 star Luxury Hospitality required
Must be well-presented and professionally groomed at all times.
Excellent leader and trainer with solid motivational and teamwork skills.
Good communication skills in both written and spoken English, Mandarin or Cantonese.
Macau residents only.
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Captain 部長 (每週5天工作)
職責：
要求：
具1年或以上相關經驗
工作態度良好，積極主動，具團隊合作精神，負責任
具備一定的溝通技巧、良好粵語/普通話、簡單英语
需輪班工作
只限澳門居民
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Western Demi Chef西廚領班 (每週5天工作)
職責：
要求：
高中學歷
有相關工作經驗優先
工作態度良好，積極主動，具團隊合作精神，負責任
具良好的衛生習慣，對烹飪有熱誠
具備一定的溝通技巧、良好粵語/普通話、簡單英语
需輪班工作
只限澳門居民
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Assistant Housekeeper 客房部副主管 (5 days work per week)
Job Responsibilities:
To assist the Executive Housekeeper led the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives
Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs
Inspect all responsible areas daily and take corrective measures in order to meet brand standards in terms of cleanliness, maintenance and supply
Coordinate Housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner
Cleanliness and presence of guestrooms and public area
Requirements:
Diploma or Degree preferably in hospitality or related field
2 years or above experience in related work.
Excellent interpersonal & communication skills
Confidently able to resolve problems and make decisions
Macau residents only
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Room Attendant 房務員 (每週 5 天工作)
職責：
要求：
酒店或相關領域的證書或文憑
一年以上在客房的服務經驗
良好的中文溝通能力和簡單的英文溝通能力
需輪班工作
只限澳門居民
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Public Area Attendant 公眾區域清潔員 (每週 5 天工作)
職責：
要求：
從事過相關領域，有類似工作經驗
良好的中文溝通能力和簡單的英文溝通能力
需輪班工作
只限澳門居民
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Beauty Therapist 美容師 (每週 5 天工作)
職責：
掌握 SPA 和設施所有方面的知識，以確保客人獲得準確信息，及以完整細節回應客人的詢問
完成所有的按摩、身體治療和美容服務，如同認證或培訓時所接受的服務品質
協助會員和客人使用桑拿、蒸氣、體驗淋浴等
任何時候保持清潔和整潔的工作環境，確保對身體治療的設備和個人設備處於安全正常運作狀態
在治療室保持適當的專業物品、毛巾和其他用品的供應
要求：
具備相關領域文憑或學歷
從事過相關領域，有類似工作經驗
良好的中文和英文溝通能力
需輪班工作
只限澳門居民
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Stewarding Attendant 管事員 (每週 5 天工作)
職責：
要求：
良好的中文溝通能力和簡單的英文溝通能力
具備工作熱情
需輪班工作
只限澳門居民
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Sr./Guest Service Agent 前堂接待員 (5 days work per week)
Job Responsibilities:
Manage the check-in and check-out process
Provide front of the house guest services to guests
Attend to all arriving and departing guests
Maintain and update guests’ profiles accurately
Ensure all brand standards and service standards are delivered to guests in order to achieve guest satisfaction
Requirements:
Diploma or above in hospitality management
Good customer services, communication and upselling skills
Good command of spoken & written skills in English & Chinese
Macau residents only
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Sales 銷售員 (5 days work per week)
Job Responsibilities:
Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
Provides direction on, and conducts market research and analysis
Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
Requirements:
Diploma or above in hospitality management
Minimum of 2 years Sales management experience
Good customer services, communication and upselling skills
Good command of spoken & written skills in English & Chinese
Macau residents only
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Chopper Cook 中餐砧板廚師 (每週 5 天工作)
職責：
負責中廚出品的日常切配工作
控制食材成本及減少消耗量
協助烹調食物並保持高標準的廚房衛生
提供優質餐飲與服務予客戶，保持食物水準
協助廚房一切目標、程序符合公司標準
要求：
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Food & Beverage Server 餐飲服務員 (每週 5 天工作)
職責：
及時準確地接受食品訂單、配送食品和飲料
完成分配的任务的服务流程。
做好准备、服务和理解菜单的内容。
遵守酒店政策、程序和服務標準
要求：
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Floor Supervisor 樓層督導員 (5 days work per week)
Responsibilities:
Assign daily work schedules to ensure efficient use of time and resources
Supervise Room Attendants and inspect rooms and service areas to ensure they meet the hotel's cleanliness and maintenance standards.
Maintain clean guestrooms and ensure guests are satisfied by following the hotel’s standards
Prepare daily work sheet for room Attendants
Maintain accurate records and storage of lost and found items
Requirements:
College degree or above
Least 2 years relevant experience in the hotel industry, preferably with a strong background in housekeeping and supervision
Good communication and interpersonal skills, and a customer-oriented approach
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Reception Supervisor 前堂主管 (5 days work per week)
Responsibilities:
Assist in managing the daily operations of the front office, including reception, concierge services, and room allocation.
Train and guide front office staff to enhance service quality and efficiency.
Handle guests' special requests, complaints, or unexpected situations, and resolve issues promptly.
Supervise and manage the check-in and check-out processes to ensure they are efficient and accurate.
Requirements:
Minimum one (1) years relevant experience in a similar position in a renown international hotel brand
Excellent oral and written skills in English & Chinese.
Excellent interpersonal & communication skills
Confidently able to resolve problems and make decisions
Macau residents only.
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
Sr./ Technician 資深/工程技工 (每週5天工作)
職位內容：
職位要求：
需具備相關的工作經驗
良好普通話及廣東話的表達溝通能力
能獨立工作及具有責任感
需輪班工作
只限澳門居民
申請詳請：
如有意申請以上職位:
- 可透過電子郵件將履歷寄至人事與文化部（也稱為人力資源部）：Careers.MACAU@sofitel.com，或
- 致電 (853)8861 7606 或 (853)8861 7604 查詢
所有收集到的個人資料將嚴格保密並僅用於招聘目的。
Engineering Supervisor 工程主管 (5 days work per week)
Responsibilities:
Report work updates to the Assistant Director of Engineering and Duty Engineer.
Lead equipment maintenance, emergency repairs, and talent training.
Supervise and train associates, ensuring tasks are completed on time with quality checks.
Treat complaints of harassment and discrimination promptly and confidentially.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Requirements:
Full understanding and knowledge of engineering operation in hotel
Good coordination ability of organization
Practical experience in the field of M & E system pertaining to hotel operation
Diploma in either Mechanical or Electrical engineering or equivalent
Min 3 years of operation experience in hotel in similar capacity, preferably from international hotel chain
Sound judgment, and strong decision-making, problem-solving and follow up skills
Macau residents only.
Application:
Interested parties are welcomed to:
- Send their CV to People & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604
All personal data collected will be treated in strict confidence and used for recruitment purpose only.
