多媒體製作設計師Multimedia Designer – Communications (2D & 3D animation)
主要職責：創建和製作動態圖形設計、動畫和視頻項目
職位介紹
負責製作二維及三維動態圖形及動畫，影片剪輯及後期製作
具備創意及能為動畫、相片及影片創作故事板
管理數位電子屏幕上的多媒體內容，以及室內外所有視屏的節目流程和時間表
須處理突發項目，並與內部各部門及供應商協調有關項目的需要
須保持創作的一致性以及合乎公司品牌規格的標準
職位要求
工作經驗：至最少1-2年多媒體製作工作經驗
知識／證書：熟練掌握行業標準軟件，包括 Adobe Creative Suite（Photoshop、Illustrator、After Effects、Premiere Pro）、DaVinci Resolve 以及 3D 建模軟件（如 Blender、Cinema 4D）；熟悉影音設備操作
教育程度：具影片製作/多媒體設計/動態圖形或相關領域的學士學位
語言能力：能操流利粵語、英語及普通話
電腦應用：2D 與 3D 動態圖像設計軟件、影片及照片編輯軟件
其他要求：願意配合彈性工作時間，包括晚上、週末及公眾假期，以滿足活動拍攝及社交媒體宣傳需求。
Job Purpose: Create and produce motion graphic design, animation and video projects. Handle daily operational duties. Ensure effective and accurate communications on all multimedia channels according to brand standards and guidelines.
Job description
Responsible for creating 2D and 3D motion graphic and animation, video editing and post production
Creative thinking and storyboard creation for animation, photo and video production
Monitor and manage multimedia content for digital signage, programs/rundowns and schedules for outdoor and indoor video screens
Handle ad-hoc projects and coordinate with internal departments and vendors on project needs
Maintain consistency of creativity and in line with the Company brand standard
Competencies and Requirements:
Experience: 1 - 2 years of related experience
Knowledge/Certificates: Proficiency in industry-standard software, including Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro), DaVinci Resolve and 3D modeling software (e.g., Blender, Cinema 4D), Familiar with video and audio equipment operation.
Education: Bachelor Degree in multimedia/motion graphic design/video production or related field
Language Ability: Good command of English, Cantonese and Mandarin
Computer Skills: 2D & 3D motion graphic design software, video and photo editing software
Others: Willingness to work flexible hours, including evenings, weekends and public holidays, to accommodate event coverage and social media campaign needs.
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
多媒體製作高級設計師 Senior Multimedia Designer – Communications (2D & 3D animation)
主要職責：負責 2D/3D 動態視覺設計和內容製作，並協調各種多媒體項目，如數位看板、攝影、影片拍攝和剪輯。
職位介紹
負責製作二維及三維動態圖形及動畫，影片剪輯及後期製作
具備創意及能為動畫、相片及影片創作故事板
管理數位電子屏幕上的多媒體內容，以及室內外所有視屏的節目流程和時間表
須處理突發項目，並與內部各部門及供應商協調有關項目的需要
須保持創作的一致性以及合乎公司品牌規格的標準
職位要求
工作經驗：至最少3-4年多媒體製作工作經驗
知識／證書：熟練掌握行業標準軟件，包括 Adobe Creative Suite（Photoshop、Illustrator、After Effects、Premiere Pro）、DaVinci Resolve 以及 3D 建模軟件（如 Blender、Cinema 4D）；熟悉影音設備操作
教育程度：具影片製作/多媒體設計/動態圖形或相關領域的學士學位
語言能力：能操流利粵語、英語及普通話
電腦應用：2D 與 3D 動態圖像設計軟件、影片及照片編輯軟件
其他要求：願意配合彈性工作時間，包括晚上、週末及公眾假期，以滿足活動拍攝及社交媒體宣傳需求。
Job Purpose: 2D & 3D Motion Graphic Design, contents production and management of all digital signage, photography, video editing, video shooting and other multimedia project
Key Responsibilities
2D & 3D motion graphic design
Video editing and video shooting
Monitor and manage multimedia content for digital signage, programs/rundowns and schedules for outdoor and indoor video screens
Handle ad-hoc projects and coordinate with internal departments and vendors on project needs
Maintain consistency of creative and in line with the Company brand standard
Competencies and Requirements
Experience: Minimum 3 – 4 years of related experience
Knowledge/Certificates: Proficiency in industry-standard software, including Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro), DaVinci Resolve and 3D modeling software (e.g., Blender, Cinema 4D), Familiar with video and audio equipment operation.
Education: Bachelor Degree in multimedia/motion graphic design/video production or related field
Language Ability: Good command of English, Cantonese and Mandarin
Computer Skills: 2D & 3D motion graphic design software, video and photo editing software
Others: Willingness to work flexible hours, including evenings, weekends and public holidays, to accommodate event coverage and social media campaign needs.
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
值班工程師 Duty Engineer
主要職責
職位介紹
作為緊急故障及關鍵系統失效的第一線應對人員。
診斷並解決涉及暖通空調、電力、管道及消防系統的緊急問題。
與相關部門協調，確保迅速解決緊急情況，並將對賓客及營運的影響降至最低。
監控樓宇管理系統，及早識別潛在風險以防止問題擴大。
監督安裝、維修、翻新及保養工作，確保維修工作及工單按計劃及程序完成，並保持高品質。
每日檢查所有建築、設備及設施，以降低緊急情況發生的可能性，並在需要時採取糾正措施。
職位要求
工作經驗：具最少五年工程維修工作經驗
技能 / 證書：熟識工程部的運作及工作範圍，以及有關工具及設備運用。 這些包括但不限於暖通空調、電器、消
防、水管及排水系統、供水、BMS、UPS 和照明控制系統。
教育程度：高中畢業或以上程度
語言能力：能操良好英語、廣東話及普通話
電腦應用：熟識 MS Office (熟識各種控制系統如 PMS, BMS 和 AFA 系統者優先)
Job Purpose
Key Responsibilities
Act as the first responder for urgent breakdowns and critical system failures.
Diagnose and resolve emergency issues involving HVAC, electrical, plumbing, and fire safety systems.
Coordinate with relevant departments to ensure swift resolution of emergencies with minimal impact on guests and operations.
Monitor building systems and identify potential risks before they escalate.
Supervisor installations, repairs, renovations and maintenance works. Ensure high-quality maintenance works and work orders are carried out on schedule and in accordance with procedures
Conduct daily inspections of all buildings, plants and facilities to reduce the likelihood of emergencies and execute correction action if needed
Competencies and Requirements
Experience: Minimum of 5 years’engineering experience
Knowledge/Certificates: Knowledge of a range of engineering activities, tools and equipment. These include but not limited to HVAC, Electrical, Fire Services, plumbing and drainage, water supply, BMS, UPS and lighting control system.
Education: Secondary school diploma or above
Language Ability: Good English, Cantonese and Mandarin
Computer Skills: Proficient in MS Office. Various Control Systems such as PMS, BMS and AFA systems is an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
視聽一級技術員 Technician I - Audio Visual
主要職責：在高級視聽技術員的監督下，須負責圖像及影像播放、投影系統、音響系統、照明及控制系統的修理及保養等工作。
職位介紹
職位要求
Job Purpose: Repair, maintain and troubleshoot graphic and video displays and projection systems, audio systems, lighting and control systems under the supervision of the Senior Technician.
Key Responsibilities
Plan, setup, operate, maintain and support AV systems and equipment for regular use and special events
Conduct pre-conference tests to check and verify equipment and sound and vision quality
Maintain systems components to ensure smooth AV operations
Analyse and troubleshoot installations issues and problems
Design, install and test new AV equipment as required
Competencies and Requirements
Experience: Minimum 4 years of AV experience
Knowledge/Certificates: Operational knowledge of digital sound desks, PA systems, LED screens and projectors, video playback software and lighting systems
Education: Secondary school diploma or equivalent
Language Ability: Good Cantonese and conversational English
Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
視聽技術經理 Manager - Audio Visual
主要職責：管理視聽部的日常運作，並確所有視聽設備的操作正確及定期保養。
職位介紹
經常檢查餐廳和度假村內活動以監視 AV 設置和輸出
根據各部門的要求，規劃視聽活動的操作和維護要求
評估視聽需求及監控經營用品和設備需求的庫存
開發，實施和監控視聽部的質量控制機制，包括安裝程序，存儲，音頻和視頻，團隊成員儀容，設備使用以及健康和安全
通過發現問題並實施適當的解決方案來解決系統和設備問題
職位要求
工作經驗：具最少 7 年視聽工作經驗 (具 5 星級度假村經驗優先)
技能 / 證書：具音頻通信，錄影顯示系統，廣播系統，視頻顯示系統，背景音樂系統，舞台燈光，MATV，Creston及視頻投影系統知識
教育程度：學士學位或以上程度
語言能力：能操良好英語、廣東話及普通話
電腦應用：須熟悉 PC 及 MS Office 操作，懂電腦知識硬件配置和軟件編的優勢
Job Purpose: Manage the daily operations of the Audio Visual Department and ensure the correct operation and regular maintenance of all AV equipment.
Key Responsibilities
Inspect outlets and events frequently to monitor AV setup and output
Plan the operation and maintenance requirements of AV activities based on departments’ requests
Evaluate AV requirements and manage the inventory of operating supplies and equipment needs
Develop, implement and monitor quality control mechanisms for the AV Department including setup, storage, audio and video, staff grooming, equipment use, and health and safety
Solve systems and equipment issues by identifying problems and implementing appropriate solutions
Competencies and Requirements
Experience: Minimum 7 years of AV management experience (in a five-star resort an advantage)
Knowledge/Certificates: Operational knowledge of audio communications, video display systems, background music systems, stage lighting, MATV, Crestron and video projection systems
Education: Bachelor degree or above
Language Abilities: Good Cantonese, Mandarin and English
Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
系統監察操作員 Operator – Surveillance
主要職責
職位介紹
負責透過閉路電視攝錄系統及設備監察整個娛樂場活動
負責進行例行監測和透過閉路電視監視錄像審查整個娛樂場及博彩區的可疑及非法活動
儲存所有錄像證據
完成所有文件及電子記錄工作，以作證據、報告及記錄保存之用
於有需要時，開展相關的工作項目
須按照部門制定進行監察，並能提供相關報告
必須時常保持高度警惕，並能預測所潛在的問題
採取預防措施以避免任何損失，損壞或意外
向管理層報告所有緊急情況及侵權行為
須協助和履行系統監察值班主任及系統監察值班經理所安排的工作
職位要求
Job Purpose
Responsible to protect the company’s assets, including all employees by ensuring the proactive CCTV monitoring of employees, rules and procedures and patrons through efficient and effective usage of the CCTV system and associated information gathering systems and equipment.
Key Responsibilities
Be aware of and follow all department confidentiality procedures
Operate CCTV / digital equipment to conduct surveillance of all casino gaming areas.
Conduct routine surveillance monitoring and reviewing CCTV footage and completing all associated documentation to detect suspicious and illegal activity throughout casino and gaming areas
Adhere to company and department policies and procedures
Detect inaccuracies and illegal activities
Maintain evidence by dubbing and saving video files
Delivering outcomes as a result of application to Surveillance duties undertaken
Undertake project work and reviews to a high standard
Use associated software to complete documentation
Competencies and Requirements
Experience: New graduates are also welcome
Knowledge/Certificates: Knowledge of Macau gaming regulations or all casino departments’ procedures is preferred
Education: High school diploma or above
Language Abilities: Good command in spoken and written Cantonese and English
Computer Skills: Proficiency in MS office and other associated computer packages
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
咖啡師 Barista
主要職責
職位介紹
職位要求
工作經驗：具至少三年在酒店或餐廳擔任顧客服務相關的工作經驗
Job Purpose
Ensure guests receive courteous and efficient five-star service. Introduce coffee to guests and prepare and serve drinks. Clean, tidy and setup coffee station for service, and maintain coffee quality.
Key Responsibilities
Prepare high quality coffee for guests, including non-alcoholic drinks
Clean and tidy the coffee station and equipment frequently
Greet guests in a warm, welcoming, and courteous manner, address guests’ requests and handle complaints promptly and to their satisfaction
Educate F&B Staff about different beverages and coffee and how to serve them
Competencies and Requirements
Experience: Minimum of 3 years' related customer service experience in a hotel or restaurant
Knowledge/Certificates: Good product knowledge of coffee and beverages; Barista certificate an advantage
Education: Secondary school or equivalent
Language Abilities: Good English, Cantonese and Mandarin an advantage
Computer Skills: Knowledge of MS Office an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
禮賓司膳員 Concierge Butler
主要職責
職位介紹
與餐飲及市場部服務代表協調配合，以滿足賓客需求並確保特殊要求得到妥善落實
身著合身潔淨的制服，於永利皇宮主席會入口處以熱情周到的方式迎接賓客
詳細介紹餐飲區、遊戲沙龍、娛樂室、KTV、雪茄吧及酒窖，並說明各區域特色功能
處理貴賓預訂服務，包括餐廳、水療及轎車服務；妥善安排賓客需求，並提供本地景點與活動推薦
推薦餐飲搭配方案及升級選擇
根據賓客需求採購特定物品
製作並定期更新賓客的個人檔案
職位要求
工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮
教育程度：中學畢業或以上程度
語言能力：能操流利的廣東話或普通話；具備英語日常溝通能力
其他：具備良好的社交能力；能夠在壓力環境下高效工作
Job Purpose: Provide professional, personalized service to Chairman’s Club VIP guests in Wynn Palace. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.
Key Responsibilities
Prepare gaming trunk amenities at Salon for guests’ arrival by creating a luxurious atmosphere
Coordinate with the F&B and Marketing hosts to satisfy guests’ requests and ensure special requests are met
Greet guests upon arrival at the Chairman’s Club entrance in a warm, welcoming manner wearing a well-pressed, fitted and clean uniform
Provide the outlets, gaming salons, entertainment rooms, KTV, cigar room and wine cave introduction and explain room features
Manage VIP reservations, including restaurants, spa and limousine services; ensuring their preferences are taken care of, and providing recommendations on local attractions and activities
Recommend F&B combinations and upsell alternatives
Purchase specialty items for guests when required or if requested
Maintain guests’ preference profiles and track their likes and dislikes, update into playbook promptly
Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: High school certificate or equivalent
Language Ability: Fluent Cantonese or Mandarin; working knowledge of English
Others: Good social skills; can work well under pressure
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
尊貴服務員領班 Elite F&B Service Team Leader
主要職責
職位介紹
職位要求
Job Purpose
To meet and greet guests and offer them Food & Beverage service promptly in a courteous, professional manner consistent with Wynn Standards, Policies & Procedures in order to maximize guest satisfaction. To engage with guests, anticipate their needs, and customize interactions.
Key Responsibilities
Greet and welcome guests in an articulate, warm manner
Ensure accuracy of guest orders from beginning to end
Must anticipate guest needs at all times
Assist in serving food & beverages while engaging with guests
Must use guest name in a natural manner where possible
Be fully conversant with all services and facilities offered by the hotel
Maintain excellent standard of personal appearance and hygiene at all times
Accept any other duties and responsibilities assigned by the Supervisor
Competencies and Requirements
Experience: 1 year of work experience in 4-5 star hotel restaurant an advantage
Education: High school certificate or equivalent
Knowledge/Certificates: Knowledge of restaurant service
Language Ability: Fluent Mandarin; working knowledge of English
Others: Good social skills; can work well under pressure
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
採購主任 Buyer – Procurement
主要職責
職位介紹
透過有效的採購程序與供應商協商以最具競爭力的價格提供物品及服務
準確地記錄和整理所有部門遞交的採購申請及訂單數據，包括需更正或已取消的訂單
記錄供應商所提供的相關產品內容、價格、規格和其他資訊
職位要求
Job Purpose
Responsible for sourcing, primary negotiation, processing and ordering goods and services as required by end users, in accordance with the Procurement operation.
Key Responsibilities
Ensure accurate recording of purchasing information by performing data entry tasks associated with purchase requisitions (manual or computer generated) and purchase orders. This includes the correction or cancellation of all purchase orders and requisitions
Assist with the preparation of various monthly reports on orders raised, products used and a list of stock holding issued to departments, ensuring adequate levels are maintained
Document all relevant information and supplier responses in regard to product availability, specification and price
Competencies and Requirements
Experience: Minimum 2 years of procurement experience in a large organization
Education: Bachelor degree or above
Knowledge/Certificates: Diploma in materials management or procurement is an advantage
Language Ability: Fluent Cantonese and good English
Computer Skills: Intermediate MS Office or above. and Chinese characters input
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
代客泊車員 Valet Attendant - Bell, Door & Valet
主要職責：須負責以安全及有條理地停泊賓客的車輛，並為賓客提供專業及有禮的服務。
職位介紹
須遵守交通規則並安全駕駛
安全及妥善地停泊賓客的車輛
小心保管車輛的鑰匙
須履行高級代客泊車員所委派的工作
職位要求
Job Purpose: Park guest vehicles in a safe and orderly manner and provide efficient, professional and courteous service to all guests.
Key Responsibilities
Drive vehicles safely and follow traffic regulations
Park guests’ cars safely and properly
Secure the keys of parked cars
Assist and perform duties assigned by the Lead Attendant
Competencies and Requirements
Experience: Minimum 2 years of driving experience; 1 year customer service or valet parking experience preferred
Knowledge/Certificates: Valid Macau driving license
Education: Secondary school or equivalent
Language Abilities: Good Cantonese and Mandarin; English an advantage
Computer Skills: Basic
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
司膳服務聯絡員 Butler Dispatch Agent - VIP Services
主要職責
職位介紹
須處理從其他部門和賓客的司膳服務請求
記錄每天所收到的電話
須與賓客服務中心協調溝通，以便及時瞭解賓客所需
保持客人的偏好結構和記錄他們的喜好
須透徹瞭解整個渡假村的設施及服務
須協助及執行高級司膳員所委派的工作
職位要求
Job Purpose
Answer incoming calls, dispatch butlers, log down guest requests and ensure each request is completed in a timely manner according to procedure. Liaison between multiple departments in order to fulfil guest requests.
Key Responsibilities
Handle requests for butler services from other departments and guests
Record the number of calls received daily
Coordinate with the Guest Services Centre to satisfy guests’ requests
Maintain guests’ preference profiles and track their likes and dislikes
Know and understand all the resort’s facilities and services
Assist and perform duties assigned by the Lead Butler
Competencies and Requirements
Experience: Previous guest service experience in a 5-star hotel an advantage
Education: Secondary school diploma or above
Language Ability: Fluent spoken and written English, Cantonese and Mandarin
Computer Skills: Basic MS Office and Outlook; Opera and/or Fast-Track an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
轎車服務碼頭/酒店代表 Pier / Hotel Representative - Limousine Services
主要職責：須負責賓客從港澳/北安客運碼頭到酒店的交通安排，並提供友善及有效的服務以確保能令賓客感到滿意。
職位介紹
職位要求
Job Purpose: Assist guests arriving at the Macau and Taipa Ferry Terminals with transportation to the hotel. Provide friendly, efficient service and ensure the highest level of guest satisfaction.
Key Responsibilities
Welcome guests upon their arrival and farewell them at the Macau and Taipa Ferry Terminals
Hold up Wynn Palace signage at the arrival terminal and promote our transportation services
Usher guests to shuttle bus, limousine or car rental
Know and understand all the resort’s facilities and services
Stay up-to-date about Company news, events and activities and provide useful information and directions to guests
Competencies and Requirements
Experience: Minimum 1 year of customer service experience in a five-star resort
Education: Secondary school diploma or equivalent
Language Abilities: Good Cantonese and English; Mandarin an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
豪華轎車司機 Limousine Chauffeur
主要職責
須安全及迅速地接送賓客到澳門各地點，並為賓客提供專業及有禮的服務，並保持風度以為賓客提供個性化的服務。
職位介紹
職位要求
Job Purpose
Key Responsibilities
Transport guests to and from various locations in Macau safely and promptly.
Able to explain and recommend resort information, Macau attractions and activities.
Follow all driving rules and traffic regulations, review and study traffic conditions.
Prepare daily amenity. Ensure water and towels are fully stocked.
Ensure the cleanliness of the vehicles at all times.
Knowledgeable with Rolls Royce and Vellfire’s mechanism and special features.
Competencies and Requirements
Experience: Minimum 3 years of driving experience, with limousine driving an advantage; confident with driving all sedan sizes; previous guest service experience in a 5-star hotel an advantage
Knowledge/Certificates: Valid Macau drivers’ license; detailed knowledge of Macau streets and attractions; excellent luxury vehicle knowledge
Education: Secondary school or above
Language Ability: Fluent Cantonese, Mandarin and conversational English.
Computer Skills: Basic knowledge of internet, GPS and smartphone.
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
品牌主任 Officer - Brand Marketing (ID:1047BR)
主要職責
職位介紹
負責日常推廣活動的執行，並向管理層提交日常進展報告。
負責以高標準的溝通能力，並在及時的時間內完成工作。
與創意及多媒體團隊協調，介紹並聯繫即將推出的娛樂場推廣活動。
支援品牌經理推動大型活動計畫，並為娛樂場營運、會藉、推廣營運及項目策劃等不同部門提供協調與支援。
負責娛樂場導向標誌的規劃與執行，包括撰寫內容、校對資料，以及提出新的傳播建議供管理層審核。
協助推行行銷策略與活動，提升公司品牌知名度及營收。
維護專案資料庫及預算報告，確保資料的完整與準確。
具備良好的行政管理技能（如報告撰寫、簡報製作及高效處理發票）。
職位要求
工作經驗：具至少 2-3 年相關工作經驗
教育程度：具市場營銷、傳播、酒店或相關專業的學士學位。同時具備創意設計與製作知識者優先
語言能力：具良好的廣東話、普通話及英文書寫和口語能力
電腦技能：熟識 MS Office 電腦軟件操作和精通中英文文書處理
Job Purpose
Key Responsibilities
Responsible for daily promotional operations and prepare regular reports for management.
Responsible for delivering work to a high communication standard and within a timely manner.
Introduce and liaise upcoming casino promotions with Creative and Multimedia team.
Assist the manager in driving large-scale campaign efforts and provide coordination support between different business units, including Casino Operations, Club Marketing, Campaign Operations, and Special Events.
Coordinate and execute the casino directional signage plan, including writing, proofreading, and suggesting new communications for all casino touchpoints for management approval.
Assist in implementing marketing plans and campaigns to increase awareness and profitability for the company.
Maintain project compendium and budget reports.
Strong administrative skills, including report generation, PowerPoint creation, and efficient invoice processing.
Competencies and Requirements
Experience: Minimum of 2-3 years related experience
Education: Bachelor’s degree in marketing, Communications, Hospitality or related field. Knowledge of creative design, production an advantage
Language Ability: Good written and spoken Cantonese, Mandarin and English
Computer Skills: Knowledgeable in Microsoft Office applications and proficient in Chinese word processing
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技商業智能副經理 Assistant Manager - IT Business Intelligence Group (ID:3108BR)
主要職責
資訊科技商業智能副經理負責理解其職位所面臨的工作優先事項，並確保其所指導的 BIG 團隊成員能夠理解並按需執行相關任務。此職位兼具管理支援工單、特殊請求以及分配專案的雙重角色。在專案管理方面，必須遵守既定的專案管理標準。若出現任何突發問題、挑戰或投訴，需立即向 BIG 團隊的經理及高級經理匯報。此職位亦肩負與各物業層級營運人員及其他 IT 成員保持良好溝通的重要責任。
職位介紹
理解即時出現的工作優先事項，確保相關任務按需安排並執行
負責交接班流程，確保所有工單被充分理解
監控並管理團隊的服務台工單，確保符合服務水平協議（SLA）
向高層管理層匯報可能引起關注的事項
對分配的專案執行專案管理流程
及時向商業智能管理層報告所有挑戰，並提供解決方案
辨識並維護分配專案的所有預算項目，包括營運支出（OPEX）預算
檢視 ServiceNow 服務台報告及工具，監控未處理工單，並根據優先級進行跟進
每日與營運高層溝通關鍵問題
與營運團隊合作，設計合適的風險及風險緩解方案
了解科技與營運業務
協助管理硬體與軟體的第二線支援
辨識並建立與服務供應商及系統廠商的合作關係
與公司其他部門保持溝通，了解並收集業務需求
職位要求
Job Purpose: The Assistant Manager BIG (AM BIG) is responsible for understanding the priorities that are presented to this position and assuring that the BIG team under his/her guidance understand and carry out the tasks as needed. This position has a dual role of managing support tickets, special requests as well as projects that they are assigned to. In the role of projects, project management standards must be adhered to. In this role, any unwarranted issues, challenges, complaints are to be raised to the Manager and Sr. Manager of the BIG Team immediately. This role has a major responsibility to keep good communications with all Property Level Operations staff as well as other IT members at the property level and SSU.
Key Responsibilities
Understand priorities as they arise and how to ensure specific jobs are scheduled and carried out as needed.
Own the process of Shift Change and ensure all tickets are understood.
Monitor and manage the team’s Help Desk tickets to maintain the SLAs.
Escalate any concerns that might cause concern to upper management.
Provide project management processes on project that are assigned to this role.
Report all challenges in a timely manner to BIG Management with options to rectify.
Identify and maintain all budget’s items for projects assigned including operational expense (OPEX) budget.
Review Service Now Help Desk reports and tools to monitor open tickets and provide the correct level of priority and follow-up as needed.
Communicate on a daily basis with Operational executives on key issues.
Work with Operations to design the correct Risk and Risk Mitigation elements.
Understand technology as well as Operations.
Assists to manage 2nd Tier support for both hardware and software.
Identify and establish working relationships with service providers and systems vendors.
Maintain communication with other departments within the company to understand and gather requirements.
Competencies and Requirements
Experience:
Minimum 2 years’ experience directly related to the duties and responsibilities specified, with 2 years of supervisory role.
Proven track record in projects and resource management
General understanding of Hotel/Casino/HR/Finance Applications
Education: Diploma or degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
轎車服務副經理 Assistant Manager - Limousine Services (ID: 4018BR)
主要職責：
協助轎車服務經理及總監維持轎車服務
團隊每天的運作，確保轎車服務是有效率和流輰。
鼓勵團隊成員提供優越的轎車服務體驗。
職位介紹：
職位要求：
Job Purpose
Assist the Manager and Director with the daily operations of the Limousine Services Team.
Ensure the limousine experience is efficient, smooth and memorable by motivating Team Members to exceed guests’ expectations.
Key Responsibilities
Ensure Limo Drivers deliver Wynn Palace’s high standards of quality, service and guest satisfaction
Know and understand the resort’s facilities, services and activities
Monitor quality control mechanisms for Limos, including service standards, staff grooming, vehicle presentation, and health and safety
Monitor and inspect the daily upkeep and maintenance of limousines
Schedule regular limo maintenance and adhere to vehicle maintenance programs, while remaining within budget
Handle insurance claims when accidents occur
Competencies and Requirements
Experience: Minimum 2 years of supervisory experience
Knowledge/Certificates: Traffic rules and regulations; training and presentation skills an advantage; knowledge of Macau and its attractions
Education: Secondary school diploma or above
Language Ability: Good English, Mandarin and Cantonese
Computer Skills: Basic MS Office; knowledge in Opera and Fast Track an advantage
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
食品安全主任Officer - Food Safety (ID:3160BR)
主要職責
職位介紹
對公司各種處理食品的設施進行食品安全規管、評估和調查
為每日執行的前提方案(PRPs)和內部食品安全規管機制進行監管、記錄審查、校準和驗證，以確保方案得到執行並被準確、完整地記錄在案
負責執行常規微生物分析方案以及對實驗室庫存進行維護和管理
協助監控原材料和所有食品處理過程，以確保符合本地法規和食品安全標準
有系統地保存和歸檔食品安全管理文件，監控和評估食品製備區域和過程的清潔和衛生
職位要求
Job Purpose
Key Responsibilities
Organize and conduct food safety compliance inspections and evaluations on the property at a wide variety of food facilities
Daily implementation of all prerequisite program and internal food safety requirements monitoring, record reviews, calibrations, and verifications to ensure programs are executed and document correctly, completely, and accurately.
Perform and maintain routine microbiological analysis scheme and lab stock management
Assist on raw materials and all process monitoring to assure compliance with local regulations and food safety standards
Maintain food safety management documentation, keep and file records in a systematic manner. Monitor and assess cleaning and sanitation of food preparation area and process
Competencies and Requirements
Experience: Minimum of 1 year’ experience at a similar level of the hospitality industry, catering services, or at a large food production plant
Knowledge/Certificates: Knowledge of training and laboratory operations is an advantage
Education: Bachelor degree in Food Science or a related field
Language Abilities: Fluent English and Chinese
Computer Skills: Proficient in MS Office
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
食品安全高級主任 Senior Officer - Food Safety (ID:3110BR)
主要職責
職位介紹
對公司各種處理食品的設施進行食品安全規管、評估和調查
為每日執行的前提方案(PRPs)和內部食品安全規管機制進行監管、記錄審查、校準和驗證，以確保方案得到執行並被準確、完整地記錄在案
負責執行常規微生物分析方案以及對實驗室庫存進行維護和管理
協助監控原材料和所有食品處理過程，以確保符合本地法規和食品安全標準
有系統地保存和歸檔食品安全管理文件，監控和評估食品製備區域和過程的清潔和衛生
職位要求
Job Purpose
Manage and maintain the food safety system in an effective and sustainable manner. Lead process improvements and resolution of food safety and quality issues. Ensure fully compliance with food safety laws and regulations of Macau.
Key Responsibilities
Daily implementation of all prerequisite program and internal food safety requirements monitoring, record reviews, calibrations and verifications to ensure programs are executed and document correctly, completely and accurately.
Review inspections and ensure corrective and preventative actions are taken in effective and timely fashion
Organize and conduct food safety compliance inspections and evaluations on property at a wide variety of food facilities
Ensure the practicing food safety and hygiene standards compliance with local regulations and the food safety management system requirements
Strengthens food safety understanding throughout the organization through training and other knowledge management activities
Conducts microbiological and hazard analysis on food ingredients and manufacturing processes to determine effectiveness of hazard mitigation steps
Competencies and Requirements
Experience: Minimum of 2 years’ experience at a similar level of hospitality industry, catering services or at a large food production plant
Knowledge/Certificates: Knowledge of training and laboratory operations an advantage
Education: Bachelor degree in Food Science or a related field
Language Abilities: Fluent English and Chinese
Computer Skills: Proficient in MS Office
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
社區及政府關係主任Officer - Community and Government Relations (ID:3003BR)
主要職責
協助社區及政府關係經理在本地和國際上實施企業社會責任策略，以確保公司對社區產生正面影響。
職位介紹
協助管理和執行旨在代表公司並為社區作出積極貢獻的策略和計劃
處理來自本地、國際組織和政府部門的資詢
與內部部門及社區團體協調，以進行酒店導賞，安排社區活動的拍攝和招待
起草和翻譯新聞材料，包括新聞稿、報告等
管理和保存與企業社會責任相關活動的資產和材料
與公司內外部門、非政府機構和政府部門保持聯繫，並建立和維持良好的關係
協助制定及推廣社區關係計劃與倡議，並撰寫符合公司及政府規定的報告
職位要求
Job Purpose
Support Manager - Community and Government Relations in the implementation of corporate social responsibility strategies locally and internationally to ensure the companies has launched positive impact on the community.
Key Responsibilities
Assist to manage and execute the strategies and programs designed to represent the company favorably and make positive contributions to the community.
Handling enquiries from local, international organizations and governments etc.
Coordinate internally and externally for conducting property tours, organizing filming and photoshoots and entertainment for community event.
Assist in drafting and translating press material and reports.
Manage and store the assets and materials for the CSR activities
Liaise with internal and external departments to cultivate and maintain a good relationship with NGOs and government entities.
Assist in developing and promoting community relations plans and initiatives, preparing reports that complies with company and government requirements.
Competencies and Requirements
Experience: Minimum 2 years of experience in related field
Education: Bachelor’s degree in Communications or Journalism preferred
Language Abilities: Good written and spoken English, Mandarin and Cantonese
Computer Skills: Proficient in MS Office (English and Chinese) and Excel.
客戶關係管理副經理Assistant Manager - CRM (Campaign Automation and Development) (ID:3896BR)
Job Purpose
The ideal candidate will not only possess technical expertise in Python, SQL, and Airflow but also demonstrate a keen understanding of business needs and the ability to apply sound judgment in workflow development. This role includes mentoring junior developers and collaborating with cross-functional teams to ensure successful project delivery.
Key Responsibilities
Code development: Analyze business requirements and apply critical thinking to develop optimized campaign workflows. Write clean, efficient, scalable and maintainable code for new campaign workflows and features using Python and SQL. Set up and configure Airflow environments to streamline workflow management. Document workflow processes and maintain comprehensive technical specifications.
Quality assurance: Conduct thorough testing of workflows and collaborate with QA teams to ensure all workflow meets functional and performance requirement. Review code from team members to ensure quality and adherence to best practices.
Continuous monitoring: Continuously monitor and optimize workflow performance to ensure maximum efficiency.
Problem solving: Troubleshoot and resolve complex workflow-related issues. Proactively identify areas for process improvement and propose data-driven solutions
CRM software design and implementation: Participate in the design phase of projects, creating detailed specifications and architecture plans. Implement solutions based on project requirements.
Mentorship: Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility
Cross functional work: Collaborate with cross-functional teams to gather insights and align workflow development with business objectives
Competencies and Requirements
Experience: 3-5 years of experience in software development or developing workflows and data pipelines, with a focus on business process optimization
Education: Bachelor's degree in Computer Science, Engineering, Business Information, or a related field
Knowledge/Certificates:
Strong proficiency in Python programming and SQL
Experience with Airflow setup, configuration, and optimization
Familiarity with Linux operating systems and development tools like VSCode
Knowledge of DevOps platforms and practices
Exceptional business acumen and ability to understand and align with organizational goals
Strong analytical and problem-solving skills, with the ability to think critically and develop innovative solutions
Excellent communication and collaboration skills to effectively work with cross-functional teams
Flexibility and adaptability to handle changing priorities and meet deadlines in a fast-paced environment
Strong organizational skills and meticulous attention to detail
Strong ownership and servicing mind-set to ensure efficient and effective program delivery
Experience with marketing automation platforms and data visualization tools
Experience with database management (e.g., SQL)
Knowledge of agile development methodologies and experience working in a Scrum environment
Proven track record of driving process improvements and delivering measurable business results
Experience in developing applications for high-load environments
Work experience in Integrated Resort strongly preferred
Language Ability: Proficiency in English and Cantonese/ Mandarin
策略規劃及分析員 Analyst - Strategic Planning and Analysis (ID:2539BR)
主要職責
職位介紹
對活動推廣、會員註冊和營業額進行分析，以協助制定行銷策略
以活動推廣的收入、支出和參與率來準備相關的數據及評估活動推廣的有效性
須準備數據報告並用作為績效評估的基準，協助管理層的決策及發掘具潛質的客戶和提拱創新的市場推廣方案
根據管理層的要求去製定相關的報告
職位要求
工作經驗：具至少2年資料庫分析經驗，並具娛樂場的工作經驗優先考慮
教育程度：須持資訊系統、經濟學、電腦資訊科學士學位或相關商科學歷優先考慮
語言能力：能流利地操與寫作廣東話/普通話及英語
電腦應用：須精通MS Excel。具SQL、SAS或其他分析工具經驗者優先
Job Purpose
Supports marketing campaigns and performance by extracting and analyzing various data. Through detailed data analysis, you will evaluate campaigns effectiveness and recommend strategies for making offers.
Key Responsibilities
Conduct statistical analysis on promotion campaigns, member registration and turnover to aid the development of marketing strategies
Prepare pro-forma and evaluate the effectiveness of promotion campaigns and events in terms of revenue, expenses and participation rate
Create statistical reports to be used as a reliable benchmark for performance evaluation, and to aid management’s decision for exploring new potential guest pool and innovative marketing campaigns
Generate relevant reports requested by management
Competencies and Requirements
Experience: 2 years experience of data analysis, preferably in entertainment industry
Education: Bachelor degree or above in Actuarial Science, Business, Economics or Computer Science
Language Ability: Proficiency in English and Cantonese / Mandarin
Computer Skills: Proficiency in MS Excel is a MUST. Prior experience working with SQL, SAS, or other statistical tool are preferred
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
餐飲領班 Server Team Leader (永利皇宮) (ID:3004BR)
主要職責：
職位介紹：
職位要求：
Job PurposeSupervise, train and guide service staff and ensure guests receive courteous and efficient five-star service.
Daily Operations:
Provide excellent customer service and introduce available dishes, take orders, and deliver dishes and drinks calmly
Introduce available dishes and beverages, including the method of preparation, and make recommendations
Address guests’ requests and handle complaints promptly and to their satisfaction
Competencies and Requirements:
Minimum of 5 years of customer service experience; experience in a five-star hotel is an advantage
Secondary school diploma or above
Fluent Cantonese and Mandarin, good English
Proficient in MS Office and POS software; knowledge of Micros is an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
市場業務代表 Mass Marketing Host (ID:1219BR)
主要職責：負責為永利皇宮的賓客提供親切及專業的優質客戶服務，確保讓賓客感到滿意。
職位介紹：
為度假村發掘具潛質的客戶，招攬新賓客並邀請入會
協助規劃娛樂場的推廣活動，負責相關執行工作並安排會員參與
根據公司程序向符合資格的會員致送禮品，主動與賓客維持良好及緊密聯繫
無需工作經驗，但須操流利的廣東話、普通話及懂基本英語
職位要求：
工作經驗：具娛樂場市場業務代表及客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷
技能 / 證書：須熟悉賭枱遊戲的玩法及規例
語言能力：操流利的廣東話和普通話，懂英語者優先考慮
電腦應用：熟悉Ms Office軟件操作及中英文打字技巧
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
中餐資深廚師 Master Cook - Chinese (1773BR)
職位介紹：
職位要求：
Key Responsibilities
Produce high quality dishes to fulfil the orders
Forecast supply needs for the stock room and manage inventory levels
Maintain HACCP standards for dry and cold storage, and cleaning and tidying the kitchen and utensils
Continuously improve health and safety standards
Perform duties assigned by the 1st Wok
Competencies and Requirements
Experience: Minimum of 5 years’ Chinese kitchen experience in a 4 to 5 star hotel
Knowledge/Certificates: Excellent product knowledge of international cuisine; accurate knife skills and proven cooking abilities
Education: Secondary school or equivalent
Language Abilities: Good Cantonese, Mandarin and English
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
調酒員 Bartender (1732BR)
職位介紹：
職位要求：
Key Responsibilities
Introduce beverages to guests and make recommendations
Prepare and server beverages for guests, including wine, cocktails, spirits and non-alcoholic drinks
Deliver high quality products and services to every guest
Create monthly and seasonal drinks menus
Clean and tidy the bar and equipment frequently
Maintain stock levels and control monthly inventory
Address guests’ requests and handle complaints promptly and to their satisfaction
Competencies and Requirements
Minimum of 5 years’ customer service and related Bartender experience in a hotel or restaurant
Good product knowledge of beverages and bar operations; cash handling
Secondary school diploma or above
Fluent Cantonese, Mandarin and English
Knowledge of POS Software
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Job Descriptions:
Perform daily audit on Table games, Slots, Cage, VIP Gaming and Promotion
Audit and report all Gaming Revenue in accordance with Departmental and Regulatory Standards
Prepare journals, daily operating report, reconciliation and review documentation for compliance
Competencies and Requirements:
Experience: 1 year of experience in auditing, finance or related business field experience preferred
Education: Bachelor degree in Accounting, Finance or related business field
Language Abilities: Good written and spoken English and Chinese
Computer Skills: Proficient in MS Office
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Club Representative 會籍會務代表 (2184 BR)
主要職責：
職位要求：
具娛樂場市場業務及客戶服務工作經驗者優先考慮
學士學位或同等學歷
操流利的廣東話、普通話及英語
熟悉Ms Office軟件操作及中英文打字技巧
Wine Sommelier 品酒師 (1418BR)
Job description:
Serve wines according to five-star best practice
Compile the wine list, buy and store the wines, and restock the cellar
Taste all purchased wines to ensure their quality
Practice wine and food matching according to the characteristics of wines and dishes
Coordinate with restaurants and F&B outlets to develop wine lists that match menus and promotions
Competencies and Requirements:
Experience: Minimum of 3 years’ wine and beverage experience in a 5-star hotel an advantage
Knowledge/Certificates: Excellent product knowledge of international wines and characteristics, and food and wine pairing; Wine and Spirit Education Trust (WSET) certificate or Court of Master Sommelier (CMS) certificate or International Sommelier Guild (ISG) certificate an advantage;
Education: Secondary school diploma or above
Language Ability: Good English, Cantonese and Mandarin an advantage
Computer Skills: Proficient in MS Office
主要職責：
職位要求：
Food & Beverage Server 餐飲服務員 (1151BR)
主要職責：
為賓客提供優質的餐飲服務
以熱誠及有禮的態度接待賓客並端送食物及飲品
無須餐飲經驗(具客戶服務工作經驗者優先考慮)
職位要求：
APPLICATION 申請方式：
To apply or enquiries, please contact us at (853) 8889 1188 during office hours from Monday to Friday between 9:00 am and 6:00 pm or by email: jobs@wynnpalace.com
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電 (853) 8889 1188 或電郵至 jobs@wynnpalace.com
