電子保安系統二級技術員 Electronic Access Control Technician II (ID:1052BR)
主要職責
維護安全技術系統，發出進出許可卡予員工，提供技術和軟件支援，以及確保遵從部門和公司所訂定的政策和程序。
職位介紹
須處理來自不同部門的 Lenel 系統、Timelox 系統和 Key Cabinet 系統接入請求
為團隊成員、車輛、供應商、訪客等發出進出許可卡
須處理發行、修改及停止不同許可卡之工作
須維護閲讀器、生物辨識閲讀器、緊急按鈕和感應器的正常運作
須維護客房門鎖的正常運作
更新庫存記錄
職位要求
工作經驗: 具從事保安系統的工作經驗者優先考慮
教育程度: 中學畢業或以上程度
語言能力: 操基本廣東話，英語及普通話
電腦應用: 基本電腦知識
Job Purpose
Maintain Security technical systems, issue access cards to staff, provide technical and software support. Ensure compliance to departmental and Company policies and procedures.
Key Responsibilities
Handle access requests for Lenel System, Timelox System, and Key Cabinet System from different departments
Produce badges e.g. employee, LV, vendor, visitor, etc.
Issue, re-issue, deactivate different badges
Maintain the proper functioning of readers, biometric readers, emergency button and door sensor
Maintain the proper functioning of guest room door locks
Update inventory records update
Competencies and Requirements
Experience: Previous access control experience an advantage
Education: Secondary school diploma or above
Language Ability: Basic Cantonese, English and Mandarin
Computer Skills: Basic
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Engineer - AI Transformation
Job Summary
The Engineer of AI Transformation at Wynn Resorts (Macau) S.A. is responsible for designing and developing AI models to enhance business operations and drive AI strategic initiatives. Key responsibilities include creating AI workflows, developing user interfaces, and optimizing AI model performance. Additionally, this role conducts applied research into emerging technologies such as agentic AI and advanced RAG, ensuring the organization remains a leader in AI innovation.
Key Responsibilities
Design and develop AI models tailored to specific business use cases and operational needs.
Create process flow diagrams and implementation plans to guide model development and deployment.
Implement vector databases to support retrieval-augmented generation (RAG) and semantic search capabilities.
Automate AI workflows using automation platforms to streamline operations.
Optimize models for deployment with business system integration, including APIs and middleware platforms.
Ensure seamless integration of AI solutions with enterprise applications and data pipelines.
Collaborate with supervisors and managers to ensure reproducibility, compliance, and scalability of deployed models.
Maintain technical documentation to support knowledge transfer and operational continuity.
Conduct applied research to explore emerging AI capabilities.
Evaluate new tools, frameworks, and methodologies for potential adoption within the enterprise AI ecosystem.
Competencies and Requirements
Degree in Computer Science, Data Science, Business, or related field
Proficient written and spoken communication skills in English, Cantonese and Mandarin.
Experience:
Minimum 2+ years of experience in AI/Digital transformation, AI/ML projects.
Minimum 1+ years of experience in software development, or related field.
Experienced in d AI engineering, machine learning, or intelligent automation.
Practical experience with vector databases, workflow automation tools, and enterprise system integration is an advantage.
Skill:
Advance programming experience with HTML, CSS, JSP, JavaScript, Java, Python, SQL, API (JSON/RESTful), etc.
Strong analytical, communication, and stakeholder management skills.
Design, develop, and implement integration between automation tools and application.
High ethical standards, level of commitment and ability to cope with complexity and change.
Self-motivated and be able to lead team members.
Familiarity with AI technologies such as LLM, RAG, ASR/TTS, natural language processing, and intelligent automation.
Experience with agile methodologies and proficiency in the following digital tools are considered advantageous (ML frameworks, Container orchestration tools, Digital workflows, RPA platforms)
人工智能轉型工程師
主要職責
人工智能轉型工程師負責設計與開發人工智能模型，以提升營運效能並推動人工智能戰略計劃。主要職責包括建立人工智能工作流程、開發使用者介面及優化模型效能。此職位亦需針對代理型人工智能與進階檢索增強生成（RAG）等新技術進行應用研究，確保企業在人工智能創新領域保持領先地位。
職位介紹
設計並開發針對特定商業應用場景與營運需求量身打造的人工智能模型
建立流程圖與實施計畫，引導模型開發與部署進程
部署向量數據庫以支援檢索增強生成（RAG）與語義搜尋功能
運用自動化平台實現AI工作流程自動化，優化營運效率
針對商業系統整合（含API與中介軟體平台）進行模型部署優化
確保人工智能解決方案與企業應用程式及資料管道無縫整合
與主管及經理協作，確保部署模型的可重現性、合規性與可擴展性
維護技術文件以支援知識傳承與營運連續性
進行應用研究以探索新興的人工智能能力
評估新工具、框架及方法論，評估其在企業人工智能生態系統中的採用潛力
職位要求
教育程度：電腦科學、數據科學、商業或相關領域之學位
語言能力：能操寫流利英語、廣東話及普通話
工作經驗：
具備至少2年以上人工智能/數位轉型、人工智能/機器學習專案經驗
具備至少1年以上軟體開發或相關領域經驗
具備人工智能工程、機器學習或智能自動化實務經驗
具備向量數據庫、工作流程自動化工具及企業系統整合實務經驗者優先
技能：
具備 HTML、CSS、JSP、JavaScript、Java、Python、SQL、API（JSON/RESTful）等進階程式設計經驗
擁有強大的分析能力、溝通技巧及良好的管理能力
設計、開發並實現自動化工具與應用程式的整合方案
具備高度道德標準、高度承諾精神，以及應對複雜變動的能力
具備上進心並能帶領團隊成員
熟悉人工智能技術，如大型語言模型（LLM）、檢索增強生成（RAG）、語音識別如語音轉文字/文字轉語音（ASR/TTS）、自然語言處理及智能自動化
具備敏捷開發方法經驗，並精通以下數位工具者尤佳（機器學習框架、容器調度工具、數位工作流程、機器人流程自動化平台）
For enquiries, please contact us at (853) 8986 6222 during office hours from Monday to Friday between 9:00am and 6:00 pm.
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222。
Assistant Manager – Business Engagement
Job Purpose
The Assistant Manager – Business Engagement serves as the primary bridge between IT and business units, ensuring technology solutions effectively support organizational goals. This role is accountable for identifying and understanding business needs, translating them into clear IT requirements, and driving the successful execution of projects and initiatives. The Assistant Manager builds strong stakeholder partnerships, promotes transparent communication, and leads process improvement efforts to enhance efficiency and deliver strategic value across Wynn Resorts Macau.
Key Responsibilities
Act as the primary liaison between IT and business units, fostering strong and collaborative stakeholder relationships.
Lead workshops and meetings to identify challenges and recommend effective technology-driven solutions.
Partner with business units to streamline workflows and optimize performance through technology integration.
Collaborate with cross-functional teams to define project scope, develop roadmaps, and establish clear deliverables.
Collect, analyse, and document business requirements to ensure IT initiatives align with business objectives.
Manage scope changes by engaging stakeholders and ensuring smooth transitions throughout project lifecycles.
Stay current with industry trends and emerging technologies relevant to hospitality and gaming sectors.
Competencies and Requirements
Experience:
Minimum 3 years in IT business analysis, project management, or related roles, including 1 year in a supervisory or stakeholder-facing position.
Proven success in delivering IT projects and driving business engagement.
Strong stakeholder management, communication, and presentation skills.
Experience in hospitality, gaming, or resort operations is advantageous.
Solid understanding of project management methodologies (PMP, Agile, Scrum).
Strong problem-solving and analytical skills.
Familiarity with business process modelling and requirements gathering techniques.
Experience with gaming/hospitality systems management is an advantage.
Education: Diploma or degree in Information Technology, Business Administration, or a related field.
Language Ability: Proficiency in English, Mandarin, and Cantonese preferred.
資訊科技商業互動副經理
主要職責
負責擔任資訊科技部與業務部門間的核心橋樑，確保技術解決方案能有效支援公司目標。了解業務需求並轉化為清晰的資訊科技需求規範，並推動資訊科技專案和計劃的成功執行。此外，須與利害關係人建立強大的合作夥伴關係，促進透明的溝通機制，並主導流程改進工作，以提升營運效率並為永利澳門度假村創造策略價值。
職位介紹
擔任資訊科技部與業務單位之間的主要聯絡人，建立並維護穩固且具協作性的利害關係人關係
主導工作坊與會議，識別業務挑戰並提出以技術驅動的高效解決方案
與業務單位合作簡化工作流程，並透過技術整合優化營運效能
與跨部門團隊協作，定義專案範疇、制定發展藍圖，並確立清晰的可交付成果
收集、分析並記錄業務需求，確保資訊科技計劃與業務目標高度一致
透過利害關係人的積極參與來管理專案範疇變更，確保專案生命週期中的平穩過渡
持續關注與酒店及娛樂場業相關的產業趨勢及前沿新興技術
職位要求
工作經驗：
具最少三年資訊科技業務分析、專案管理或相關領域經驗；其中須包含至少一年擔任主管或直接對接利害關係人的實務經驗
具備成功交付資訊科技專案及推動業務端參與的卓越實績
具備卓越的利害關係人管理、溝通協調及簡報技巧
具備酒店、娛樂場或度假村營運經驗者優先考慮
熟練掌握專案管理方法論（如 PMP、Agile 或 Scrum）
具備極強的問題解決能力與分析邏輯
熟悉業務流程建模及需求分析收集技術
擁有娛樂場或酒店系統管理經驗者將獲優先考慮
教育程度：具資訊科技、工商管理或相關學科的文憑或學士學位
語言能力：能操流利英語、廣東話及普通話書寫及口語能力
Manager – Business Engagement
Job Purpose
The Manager - Business Engagement acts as the primary liaison between IT and business units, ensuring technology solutions align with business objectives. This role is responsible for understanding business needs, translating them into IT requirements, and driving the successful delivery of IT projects and initiatives. The manager will lead stakeholder engagement, facilitate communication, and champion business process improvements across Wynn Resorts Macau.
Key Responsibilities
Serve as the main point of contact between IT and business units, building strong relationships with stakeholders.
Gather, analyse, and document business requirements, ensuring alignment with IT capabilities and strategic goals.
Facilitate workshops, meetings, and presentations to understand business challenges and propose IT solutions.
Define project roadmaps, scopes, objectives, and deliverables in collaboration with business and IT teams.
Manage changes to project scope, ensuring stakeholder buy-in and effective change management.
Identify opportunities for business process improvement and operational efficiency.
Collaborate with business units to optimize workflows and leverage technology for operational efficiency.
Stay informed on industry trends and emerging technologies relevant to the hospitality and gaming sectors.
Analyse project outcomes and report on KPIs to senior management.
Competencies and Requirements
Experience:
Minimum 5 years in IT business analysis, project management, or related roles, including 2 years in a supervisory or stakeholder-facing position.
Proven success in delivering IT projects and driving business engagement.
Strong stakeholder management, communication, and presentation skills.
Experience in hospitality, gaming, or resort operations is advantageous.
Solid understanding of project management methodologies (PMP, Agile, Scrum).
Strong problem-solving and analytical skills.
Familiarity with business process modelling and requirements gathering techniques.
Experience with gaming/hospitality systems management is an advantage.
he hospitality and gaming sectors.
Analyse project outcomes and report on KPIs to senior management.
Education: Diploma or degree in Information Technology, Business Administration, or a related field.
Language Ability: Proficiency in English, Mandarin, and Cantonese preferred.
資訊科技商業互動經理
主要職責
負責擔任資訊科技部與業務部門間的核心橋樑，確保技術應用與公司策略目標一致。了解業務需求並轉化為具體的技術規格，並推動資訊科技專案和計劃的成功交付。此外，須展現卓越的利害關係人管理能力，積極優化永利澳門度假村的業務流程改進。
職位介紹
擔任資訊科技部與業務單位之間的主要聯絡窗口，與各利害關係人建立穩固的合作關係
收集、分析並記錄業務需求，確保其與資訊科技部能力及公司策略目標一致
主持工作坊、會議與簡報，深入了解業務挑戰並提出適切的解決方案
與業務及資訊科技團隊協作，共同定義專案藍圖、範疇、目標及可交付成果
管理專案範疇的變更，確保獲得利害關係人的認同，並實施有效的變更管理程序
識別業務流程改進與營運效率提升的機會點
與業務單位合作，優化工作流程，並利用科技提升營運效率
隨時掌握酒店與博彩行業相關的產業趨勢與新興技術
分析專案成果，並向高層管理團隊報告關鍵績效指標
職位要求
工作經驗：
具最少五年資訊科技業務分析、專案管理或相關領域經驗；其中須包含至少兩年擔任主管或直接對接利害關係人的經驗
具備成功交付資訊科技專案及推動業務端參與的卓越實績。
具備卓越的利害關係人管理、溝通協調及簡報技巧
具備酒店、娛樂場或度假村營運經驗者優先考慮
熟練掌握專案管理方法論（如 PMP、Agile 或 Scrum）
具備極強的問題分析與解決能力
熟悉業務流程建模及需求分析收集技術
擁有娛樂場或酒店系統管理經驗者將獲優先考慮
教育程度：具資訊科技、工商管理或相關學科的文憑或學士學位
語言能力：能操流利英語、廣東話及普通話書寫及口語能力
Assistant Manager - Enterprise Project Management
Job Purpose
The Assistant Manager - Enterprise Project Management supports the end-to-end execution of IT projects, ensuring delivery on time, within scope, and budget under senior guidance. This role is responsible for tracking progress, coordinating resources, maintaining documentation, and assisting with risk management across Wynn Resorts Macau. The assistant manager will support project teams, contribute to cross-functional execution, and deliver status updates to leadership.
Key Responsibilities
Collaborate with departments to gather detailed requirements, use cases, and operational workflows.
Define project scopes and objectives with stakeholders, confirming technical feasibility.
Build and nurture relationships with service providers and system vendors.
Manage changes to project scope, schedule, and costs with stakeholder alignment.
Provide guidance on risk identification, assessment, and mitigation.
Proactively identify and address potential changes to scope, schedule, or costs.
Competencies and Requirements
Experience:
Minimum 2 years of relevant experience, including at least 1 year in a supervisory role. success in project implementation and deployment.
Experience in mentoring/leadership qualities.
Strong presentation and communication skills skills both verbal and written in English.
Experience in hotel, casino, and resort operations is advantageous.
Strong problem-solving and trouble-shooting skills.
Solid understanding and working knowledge of Project Management standards (PMP-PMI, PMP-ACP, Scrum etc) for Project management document and process.
Familiar with gaming/hospitality systems management an advantage.
Education: Diploma or degree in Information Technology field
Language Ability: Proficiency in English, Mandarin, and Cantonese preferred.
資訊科技企業項目管理副經理
主要職責
負責支援資訊科技專案的端到端執行。在資深管理人員的指導下，確保專案在既定時間、範疇與預算內達成交付。此外，須負責追蹤專案進度、協調整合資源、維護專案文件，並協助永利澳門渡假村各項專案的風險管理。支援專案團隊，參與跨部門協作執行，並向領導層提供進度更新報告。
職位介紹
與各部門協作，收集詳細的業務需求、使用案例及營運工作流
與利害關係人共同定義專案範疇與目標，並確認技術可行性
建立並維繫與服務供應商及系統廠商的合作關係
在與利害關係人達成一致的前提下，管理專案範疇、進度及成本的變更
針對風險識別、評估及緩解措施提供專業指引
主動識別並處理專案範疇、時程或成本可能發生的變更
職位要求
工作經驗：
具最少兩年相關工作經驗；其中須包含至少一年擔任主管或直接對接利害關係人的實務經驗。具備專案實施與部署成功的實績證明。
具備團隊指導經驗或卓越的領導特質
具備出色的英文口頭表達與書面寫作能力，並擁有卓越的簡報與溝通技巧
具備酒店、娛樂場或度假村營運相關經驗者優先考慮
具備極強的問題分析與解決及故障排除能力
對專案管理標準（如 PMP-PMI、PMP-ACP、Scrum 等）及相關專案管理文件與流程有深厚的理解及實務經驗
熟悉娛樂場或酒店系統管理經驗者優先考慮
教育程度：具資訊科技相關領域的文憑或學士學位
語言能力：能操流利英語、廣東話及普通話書寫及口語能力
推廣營運副經理 Assistant Manager - Campaign Operations (ID:3964BR)
主要職責
執行及監控永利澳門及永利皇宮娛樂場的所有活動策劃
職位介紹
對所有通訊管道進行樓層審核和現場檢查，並通知相關方進行更新
每日報告－簡訊計畫、庫存控制、庫存物品清倉
新紀念品提案並與採購部門合作採購
競爭對手檢查及競爭對手研究報告
整合並確保活動行事曆是最新的
活動前
與行銷品牌團隊密切合作，確保將促銷細節很好地傳達給客人，並提出建議以增強整體體
驗。
準備所有 AV、設備、場地佈置、獎品、文件和遊戲道具
如有必要，與老虎機、賭博台、俱樂部、保全、監控、營運團隊合作確定工作分配
排練/UAT（如果需要）
活動期間
MC、遊戲助理、檔案控制、人群控制並在必要時處理臨時問題
活動後
拆除場地佈置
庫存控制、獎品記錄、與收入控制部門合作
開始重新訂購物品
與各團隊聯絡，檢視活動 SOP，以改善賓客體驗
職位要求
工作經驗：至少 5 年在大型酒店從事娛樂場場活動和宣傳活動的經驗。 需要至少 2 年管理經
驗。
教育程度：學士學位或同等學歷
語言能力：流利粵語和國語； 英語優先
電腦應用：精通 MS Office 和打字技巧（英文和中文）
Job Purpose
Execution & Monitor on all resort promotions at Wynn Macau and Wynn Palace
Key Responsibilities
Floor audit and site check for all comms channel and inform relevant parties for updating
Daily reports –SMS plan, inventory control, stock clearance on stock items
Proposal on new souvenirs and work with Procurement for sourcing
Competitor check and competitor research report
Consolidate and make sure the Marketing Calendar is up to date
Pre-Promotions
Work closely with the Marketing Branding Team to make sure the promotions details are well delivered to the guests, give recommendation to enhance the overall experience.
Prepare all the AV, equipment, venue setup, prize, documents and game props
Work with Tables, Club, Security, Surveillance, operations team to identify the job allocation if necessary
Rehearsal / UAT if required
During the Promotion
MC, game assistant, documents control, crowd control and handle ad hoc issues if necessary
Post-Promotions
Dismantle on the venue setup
Inventory control, prize record, work with Income Control
Initiate reorder of items
Liaise with various teams to review a promotion SOP in order to improve customer experience
Competencies and Requirements:
Experience: Minimum of 5 years Casino Events & Promotions experience in a large hotel. At least 2
year of management experience required
Education: Bachelor degree or equivalent
Language: Good Cantonese and Mandarin; English an advantage
Computer Skills: Proficient in MS Office and typing skills (English and Chinese)
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技基建主任 Supervisor – IT Infrastructure (ID:4279BR)
主要職責
資訊科技基建主任負責營運與維護企業級高可用性資訊科技系統及網路，並提供全天候性支援運作。需運用其在伺服器、儲存設備、備份系統、網路、PABX 及資料庫管理方面的技術能力與經驗，確保所有資訊科技系統基礎架構的可靠性並全面支援業務運作。職責屯包括監控伺服器環境的效能、可用性與安全性，管理儲存系統及資料備份，確保資料庫系統的完整性與運作效率，同時負責網路及電信基礎架構的維護。
職位介紹
執行部署與維護資訊科技基礎架構所需之作業，包括伺服器、儲存設備、備份系統、網路設備、PABX 系統及資料庫系統，以達成至少 99.99%的可用性。
執行伺服器、儲存裝置、備份設備、網路設備、PABX 系統及資料庫平台之硬體安裝、配置與持續維護。
配置並維護伺服器、儲存設備、備份系統、網路設備、PABX 系統及資料庫環境的硬體與軟體。
執行伺服器、儲存設備、備份系統、網路設備、PABX 系統及資料庫系統的日常監控與主動管理，確保最佳效能與安全性。
識別、診斷並解決跨伺服器、儲存設備、備份系統、網路設備、PABX 系統及資料庫基礎架構的問題。
協助遵循所有資訊科技基礎架構領域的法規、安全與合規要求，包括伺服器、儲存設備、備份系統、網路、電信及資料庫管理。
維護所有伺服器、儲存設備、備份系統、網路、PABX 及資料庫元件的完整資產資訊與文件。
管理與伺服器、儲存設備、備份系統、網路、PABX 及資料庫基礎架構相關的系統與服務合作夥伴關係。
職位要求
工作經驗：
具備至少 3 年資訊科技基建營運與管理經驗
擁有豐富的企業級伺服器管理的實務經驗，包括安裝、配置、監控及效能優化
深厚的儲存系統管理背景，包括 SAN/NAS 解決方案、儲存資源配置、資料完整性及容量規劃
精通備份與災難復原策略，具備實施及管理企業級備份解決方案之經驗，確保資料可用性與合規性
擁有設計、實施及維護企業級高可用性區域網路、廣域網路及/或 PABX 系統之實證經驗
全面掌握 PABX/電話系統，涵蓋設置、維護、故障排除及與網路基礎架構整合
具備企業級資料庫管理經驗，包含安裝、配置、備份、效能調校及安全性維護（如 SQL Server、Oracle、 MySQL）
具娛樂場或酒店業相關經驗者優先
教育程度：資訊科技相關領域的文憑或學位
語言能力：能操寫流利英語、廣東話及普通話
Job Purpose
The Supervisor of IT Infrastructure is responsible for operating and maintaining an enterprise-class, highly available IT system and network that support our 24x7 operation. The candidate is expected to leverage their technical skills and experience in server, storage, backup, network, PABX and database management to ensure that all IT infrastructure components are reliable and fully support business operations. This includes overseeing the performance, availability, and security of server environments, managing storage systems and data backups, and ensuring the integrity and efficiency of database systems, in addition to network and telecom infrastructure.
Key Responsibilities
Perform activities required to deploy and support mission-critical IT infrastructure components—including server, storage, backup, network, PABX and database systems—to achieve at least 99.99% availability.
Conduct hardware installation, configuration, and ongoing maintenance for servers, storage devices, backup appliances, network equipment, PABX systems, and database platforms.
Configure and maintain both hardware and software for servers, storage, backup, network, PABX and database environments.
Carry out daily monitoring and proactive management of server, storage, backup, network, PABX and database systems to ensure optimal performance and security.
Identify, diagnose, and resolve issues across server, storage, backup, network, PABX and database infrastructure.
Assist in adhering to regulatory, security, and compliance requirements for all IT infrastructure areas, including server, storage, backup, network, telecom and database management.
Maintain comprehensive asset information and documentation for all server, storage, backup, network, PABX, and database components.
Manage relationships with systems and services partners relevant to servers, storage, backup, network, PABX, and database infrastructure.
Competencies and Requirements
Experience:
Minimum of 3 years’ experience in IT Infrastructure operations and administration
Extensive hands-on experience managing and administering enterprise servers, including installation, configuration, monitoring, and performance optimization
Strong background in storage systems management, including SAN/NAS solutions, storage provisioning, data integrity, and capacity planning
In-depth knowledge of backup and disaster recovery strategies, with experience implementing and managing enterprise backup solutions to ensure data availability and compliance
Proven experience in designing, implementing, and maintaining enterprise-class, high-available LANs, WANs, and/or PABX systems.
Comprehensive understanding of PABX/telephony systems, including setup, maintenance, troubleshooting, and integration with network infrastructure
Experience with database administration, including installation, configuration, backup, performance tuning, and security of enterprise databases (e.g., SQL Server, Oracle, MySQL)
Ideally within the Entertainment or Hotel industry
Education: Diploma or Degree in Information Technology field
Language Abilities: Multilingual English/Mandarin/Cantonese preferred.
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技基建高級工程師 Senior Engineer - IT Infrastructure (ID:2937BR)
主要職責：
負責公司的網絡、電信、服務器及存儲系統。 與各個系統提供商合作，為基礎設施系統提供支持和日常維護。
職位介紹：
安裝和配置電腦硬件操作系統和應用程序
監控和維護電腦系統和網絡
與員工或合作夥伴溝通，以幫助建立系統或解決問題；
排除系統和網絡問題以及診斷和解決硬件或軟件故障
通過事件趨勢分析、問題管理以及修復計劃的製定和執行來提高解決方案的穩定性
協助工程師遵守法規和合規流程
職位要求
工作經驗：最少三年資訊科技相關經驗，有電腦系統服務經驗者優先
教育程度：資訊科技相關領域的文憑或學位
語言能力：能操寫流利英語、廣東話及普通話
Job Purpose:
The Senior Engineer of IT Infrastructure is responsible for smooth running of the Company’s network, telecommunications, servers, and storage systems. Provides first level support and daily maintenance to infrastructure systems in collaboration with various system providers.
Key Responsibilities:
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or partners through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Promote solution stability through incident trend analysis, problem management, and cure plan development and execution
Assist engineers in adhering to regulatory and compliance processes
Competencies and Requirements:
Experience: Minimum of 3 years management experiences in Hotel industry directly related to the duties and
responsibilities specified. Experience in computer systems support and service desk as an advantage
Education: Diploma or Degree in Information Technology field
Language Ability: Fluent spoken and written English, Cantonese and Mandarin
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技基建副經理 Assistant Manager - IT Infrastructure (ID:4204BR)
主要職責
資訊科技基建副經理將負責規劃、擴展/建置、部署、最佳化、管理和維護資訊科技基礎設施及營運，包括資料庫、伺服器管理、網路、電信和災難復原基礎設施，同時確保所有系統、網路和基礎設施的可用性、完整性和安全性。需負責管理資訊科技的日常運作，並為工程師提供指導和支援。
職位介紹
領導並協調短期和長期策略、標準、方法、政策和程序，以支援業務發展
建構伺服器、儲存、中介軟體平台、網路和電信領域的技術路線圖
與資訊科技基建架構師合作，共同製定新的策略技術需求和目標，進行研發並對公司的新技術、工具和技巧（虛擬、雲端運算等）提出建議
管理技術資源、制定和管理專案計畫，協調其他資訊科技團隊安排專案和變更管理活動
制定、推廣和維護所有技術平台上的標準、方法、政策和程序。確定資訊科技部的標準作業流程
管理支援團隊、回應、排除故障並解決事件，從而支援業務發展，確保問題並及時解決，並透過資訊科技部門所定的標準作業流程 (SOP) 與其他資訊科技部團隊進行有效溝通
透過事件趨勢分析、問題管理以及製定和執行修復計劃來提高解決方案的穩定性
管理及經營資料庫
執行部署和支援關鍵任務 所需的活動，確保至少 百分之 99.999 的可用性
了解新科技並視情況推薦採用
確定其他流程改善的自動化領域
協助建立及加強監理及合規流程
維護資產資訊和其他網路文檔
系統/服務合作夥伴管理
職位要求
工作經驗：
最少五年資訊科技基建工程師及管理團隊的相關經驗
具豐富的企業級伺服器和儲存系統設計和維護經驗
具設計、實施和維護複雜資料庳的經驗
具備豐富的 PABX、路由器、交換器、防火牆、負載平衡器管理經驗
教育程度：資訊科技相關領域的文憑或學位
語言能力：能操寫流利英語、廣東話及普通話
備註：
注重細節，具備良好的解決問題的能力
良好的溝通能力及人際溝通能力
可隨時待命應對緊急事務
熟悉娛樂埸者優先
精通以下領域：
Microsoft Windows Server
Active Directory（設計、安全性和管理）
VMWare
Microsoft Exchange Server
HP Proliant 伺服器/存儲
AS400
MS SharePoint
Checkpoint / PA Firewall
Job Purpose
The Assistant Manager of Infrastructure will plan, extend/build, deploy, optimize, manage and maintain the IT infrastructure and operations, including data centers, servers administration, network, telecommunications and disaster recovery infrastructure, while specifically ensuring the availability, integrity, and security for all systems network and infrastructure. She/he will be responsible for managing the daily operational aspects of the IT environment and provide guidance and support to the team of engineers.
Key Responsibilities
Lead the development and alignment of short and long term strategies, standards, methods, policies and procedures to support the business
Construct technology roadmap for server, storage, middleware platforms, network and telecom.
Collaborate with Infrastructure Architect on emerging strategic technology needs and objectives, perform research and development and makes recommendations regarding new technologies, tools and techniques (virtual, cloud computing, etc.) that would benefit the company
Manage technical resources, creating and managing project plans. Coordinating other IT teams on scheduling project and change management activities
Develop, promote and maintain standards, methods, policies and procedures across all technology platforms. Identify standard operating procedures for IT
Manage support teams by responding, troubleshooting and resolving incidents to support the business ensuring timely issue resolution and communicate effectively with other IT teams through the established SOP of the IT organization
Promote solution stability through incident trend analysis, problem management, and cure plan development and execution
Manage Data Center Operations in a Managed Services environment
Perform activities required to deploy and support a mission-critical IP network with at least 99.999% availability
Stay abreast of new technologies and recommend adoption as appropriate
Identify areas for automation of other process improvements
Assist in establishing and enhancing regulatory and compliance processes
Maintain asset information and other network documentation
Systems/Services Partner Management
Competencies and Requirements
Experience:
At least 5 years’ experience managing teams of infrastructure engineers and administrators
Proven experience designing and maintaining enterprise-class servers and storage systems
A successful track record of designing, implementing, and maintaining sophisticated data centers
Extensive experience administering PABX, routers, switches, firewalls, load balancers
Education: Diploma or Degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred.
Remarks:
Strong attention to detail, good problem-solving and trouble-shooting abilities
Good communication and interpersonal skills
Able to response to urgent matters in on-call basis at all time
Familiarity with entertainment industry an advantage
Proficient in the following areas:
Microsoft Windows Server
Active Directory (Design, Security and Administration)
VMWare
Microsoft Exchange Server
HP Proliant Servers / Storage
AS400
MS SharePoint
Checkpoint / PA Firewall
保安控制室操作員 Control Room Officer (ID: 3426BR)
主要職責
監測閉路電視和相關保安系統，以保障所有賓客、公司資產和團隊成員的安全。
職位介紹
為保安部收集各項資訊
準備及安排日常事件報告
協助和履行由保安控制室主任委派的工作
及時向管理部門報告所有緊急情況
職位要求
工作經驗：具娛樂場系統監察部或保安部工作經驗者優先
教育程度：中學畢業或以上
語言能力：能操寫廣東話及英語
電腦應用：簡單電腦操作
Job Purpose
Monitor CCTV and other security systems to ensure the safety and security of all guests, assets and Team Members.
Key Responsibilities
Receive and dispatch messages to Security team for further operational actions
Prepare daily reports on all activities and incidents
Assist and perform duties assigned by the Supervisor
Report emergencies promptly to management
Competencies and Requirements
Experience: Experience in Surveillance or Security is an advantage
Education: Secondary school diploma or above
Language Ability: Good command in spoken and written Cantonese and English
Computer Skills: Basic computer skills
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
電機副總監 Assistant Director - Electrical (ID:552BR)
主要職責
協助電機總監規劃改善工程，設計並監督預防性定期維護的範疇與時間表，確保物業電氣系統及設備運作暢順
職位介紹
協助監督高壓、中壓及低壓電氣系統的運作與安全,健康和環境法規。
確保完全遵守澳門建築規範和國際標準，包括內部建築規範（IBC）
檢查電氣安裝情況，並核實例行維護及維修工作的進度
監察電氣系統、設備及器具的維修、保養及安裝
實施定期預防性維護計劃，配合能源管理及節能措施
協助排查各項問題，確保設備的可靠及安全
確保及時處理各項工序，並作適時匯報
確保團隊依照既定政策與程序執行任務
管理每月報告並維持準確的記錄
於電氣系統施工階段進行現場觀察與數據收集
監督內部團隊和外部承包商的所有相關電氣工作、升級和故障排除
提供技術投入為翻新和新建 A&A 專案
監督 ELV / BMS / 消防 / 廚房的操作。
管理所有相關服務的採購、維護合約和承包商績效
職位要求
工作經驗: 八年或以上於高壓、中壓及低壓系統（包括變壓器、配電板、應急發電系統及不間斷電源系統）運作與維護管理經驗；具 ELV / BMS / 消防 / 廚房設施管理工作經驗者優先
技能 / 證書: 具備設備安裝、測試及調試監督經驗者
優先。熟悉 HV、MV 及 LV 的切換操作及安全程序；擅長撰寫報告、準備招標文件及評估供應商方案；熟悉澳門有關 HV、MV 及 LV 電氣系統及設備運作與維護的法規及市場慣例；持有高壓電工作業資格註冊者優先
教育程度: 工程學士或以上學歷，或具備認可的電氣工程相關資格
語言能力: 良好的中英文讀寫能力
電腦應用: 熟悉 MS Office 軟件
Job Purpose
Support the Director of Electrical Engineering in planning enhancement works, designing and monitoring the Preventive Planned Maintenance (PPM) scope and schedule, and ensuring effective and timely repairs of the property's electrical systems and equipment/appliances.
Key Responsibilities
Assist the Director in overseeing the functionality and safety, health and environment regulations of high voltage (HV), medium voltage (MV), and low voltage (LV) electrical systems.
Ensure full compliance with Macau building codes and international standards, including the Internal Building Code (IBC).
Inspect electrical installations and verify the completion of routine maintenance and repair tasks.
Monitor repair, maintenance, and installation activities for electrical systems, equipment, and appliances.
Propose and implement a regular preventive maintenance program aligned with energy
management and conservation initiatives.
Support the Director in troubleshooting complex issues to minimize operational disruptions.
Ensure timely processing of work orders and report guest-related issues and team productivity.
Ensure the Electrical Team executes tasks in compliance with established policies and procedures.
Manage monthly reports and maintain accurate PPM records.
Conduct site observation and data collection during the construction phase of HV, MV, and LV electrical systems.
Supervise internal team and external contractors for all relevant electrical – related works, upgrades, and troubleshooting.
Provide technical input for renovation and new A&A projects.
Oversee Operation for ELV / BMS / Fire / Kitchen will be an advantage.
Manage procurement, maintenance contracts, and contractor performance
Competencies and Requirements
Experience: Minimum 8 years of management experience in the operation and maintenance of HV, MV, and LV systems, including transformers, switchboards, emergency generator systems, and UPS systems. Working experience in Facilities Management at ELV / BMS / Fire / Kitchen will be an advantage
Knowledge/Certificates: Experience in supervising equipment installation, testing, and commissioning is preferred. Familiarity with HV, MV, and LV switching and safety procedures. Proficient in report writing, tender preparation, and evaluation of vendor proposals. Knowledge of Macau regulations and market practices related to the operation and maintenance of HV, MV, and LV electrical systems and equipment. HV electrical work qualification registration is preferred.
Education: Bachelor’s degree or higher in Engineering, or a recognized qualification in Electrical Engineering
Language Abilities: Strong command of spoken and written English and Chinese
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
縫紉員 Seamstress - Uniform Room (ID:436BR)
主要職責
須在主任的領導下進行修改，修補及檢查團隊成員的制服等工作，以及處理團隊成員所提出的要求。
職位介紹
運用縫紉機進行制服的修改及修補等工作
為團隊成員量度制服，確保及時完成制服修補的工作
對於制服的回收及丟棄須保持準確的倉存記錄
職位要求
工作經驗：具最少一年於五星級酒店從事紡織品製造或裁縫的工作經驗
技能 / 證書：具優秀的裁縫知識者優先考慮
教育程度：小學畢業或以上
語言能力：良好廣東話，普通話及英語
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
客房部主任 Supervisor - Housekeeping Administration (ID:118BR)
主要職責：支援行政管家管理管家部的日常運作。每天檢查所有房間以控制質量，須對團隊成員作出監督、訓練及指導性工作，以確保團隊成員為賓客帶來乾淨，整潔，精心準備的客房，令賓客有超乎所想的感受。
職位介紹：
協助管理層管理管家部的日常運作
分配工作給客房服務員及客房部員工及監督和監測用品的衛生，進度和性能
對所有客房進行日常的巡查，在貴賓到達前檢查房間
批准已退的房間立刻清潔，以便空出房間。提交最新情況報告給客房部協調員
檢查所有公共場所，並於必要時執行糾正行動。
向副行政管家提交所有維修工作指示，保養請求及相關問題
職位要求：
工作經驗：具最少三年於客房部工作的經驗
技能 / 證書：對清潔用品、化工、機械、工具和清潔劑等有認識
教育程度：中學或以上程度；歡迎有志投入客房部事業的大學畢業生申請
語言能力：能操良好普通話、廣東話及英語
Job Purpose: Support the Assistant Housekeeper with the daily operations of the Housekeeping Department. Supervise, train and guide Guest Room Attendants and inspect all rooms daily for quality control. Motivate Team Members to exceed guests’ expectations by ensuring all rooms are clean, tidy, well-prepared and presentable.
Key Responsibilities
Assist in the daily operations management of the Housekeeping department
Assign jobs to Guest Room Attendants (GRA) and Housekeeping staff and supervise and monitor cleanliness, progress and performance
Conduct daily inspections of all guestrooms and check VIP rooms before guests’ arrival
Approve clean, vacant rooms for release promptly. Submit timely room status reports to coordinators
Check all public areas and execute correction action if needed. Raise work orders for any repairs and maintenance required and report issues to the Assistant Executive Housekeeper(s)
Competencies and Requirements
Experience: Minimum of 3 years’ Housekeeping experience
Knowledge/Certificates: Knowledge of cleaning activities, chemicals, machines, tools and detergents
Education: Secondary school or above, University grade is preferable
Language Ability: Good English, Cantonese and Mandarin
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
客戶關係管理數據分析員 Data Analyst - Customer Relationship Management (ID:4031BR)
主要職責：
負責通過提取和分析各種數據，為營銷優惠提出建議以及如何通過數據分析或機器學習建模與目標受眾建立更好的客戶關係，支持營銷策略制定和活動
職位介紹：
進行業務分析和創建分析模型
根據業務需求構建活動工作流程
開發程序以執行自動化和建模任務
對活動工作流程、程序、自動化任務等進行測試
職位要求：
工作經驗：具最少3年以上數據分析經驗，於博彩行業經驗優先
技能 / 證書：編程、數據分析和數據庫操作技能
教育程度：計算機科學、金融、會計、精算學、統計學、商業、經濟或IT專業本科或以上學歷
語言能力：良好的英文和中文書寫和口語
電腦應用：必須精通 MS Excel ， 有使用 Python、SQL、Scikit-Learn 或其他機器學習/統計工具的經驗者優先
Job Purpose:
Supports marketing strategy making and campaigns by extracting and analyzing various data, making recommendations for marketing offers and how to build better customer relationships with our target audiences through data analysis or machine learning modelling.
Key Responsibilities:
Doing business analysis and creating analytic models
Building campaign workflows based on business requirements
Developing programs to perform automation & modelling tasks
Performing testing for campaign workflows, programs, automation tasks, etc.
Competencies and Requirements:
Experience: Minimum 3 years data analysis experience, preferably in gaming industry
Knowledge/Certificates: Programming, data analysis, and database manipulation skills
Education: Bachelor’s degree or above in Computer Science, Finance, Accounting, Actuarial Science, Statistics, Business, Economics or IT
Language Ability: Good written and spoken English and Chinese
Computer Skills: Proficiency in MS Excel is a MUST. Prior experience working with Python, SQL, Scikit-Learn, or other machine learning/statistical tool are preferred
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)
Job Descriptions
Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences
Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements
Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks
Performing testing for campaign workflows, programs, automation tasks, etc.
Competencies and Requirements
Minimum 2-3 years of developer experience strongly preferred
Bachelor’s degree or above in Computer Science or IT related degrees
Fluent in written and spoken English and Chinese
Knowledgeable in programming, data analysis, and database manipulation skills
Prior experience working with Python, SQL are strongly preferred
高級資料庫分析員 - 財務 Senior Database Analyst - Finance
主要職責
利用公司的資料庫去提供準確的資料給管理層。
職位介紹
利用資料庫的數據去準備定期報告
須編寫和更新數據，並維護資料庫
負責潛在客人和市場的分析
報告潛在的衝突、系統錯誤或糾正錯誤信息
根據發現的問題，提供相應可行的解決方案
職位要求
工作經驗：具至少3年資料庫分析或計劃的工作經驗優先考慮
技能 / 證書：須了解資料庫及數據分析
教育程度：須持資訊系統、經濟學學士或相關商科學歷優先考
語言能力：能流利地操與寫作廣東話/普通話及英語
電腦應用：精通Excel, Power BI, AS400應用程式以及SQL資料庫技巧
Job Purpose
Mine the Company’s databases to provide information to management.
Key Responsibilities
Prepare reports on a regular basis utilizing data from the player tracking system and other systems utilized on property
Ability to write and update code, maintain database systems
Analyse customer productivity reports and player segments
Report potential conflicts, system errors or misinformation
Provide feasible solutions based on problem findings
Competencies And Requirements
Experience: Minimum of 3 years’ database analysis and/or programming experience and be able to understand and work within that environment
Knowledge/Certificates: Must have an understanding of database structures and data mining technologies
Education: Bachelor degree in IT, Finance, or related business field is required
Language Abilities: Excellent in both written and spoken English, Cantonese/Mandarin
Computer Skills: Advanced Excel, Power BI, AS400 applications and SQL programming
會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR)
主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。
職位介紹：
以專業及親切的態度與賓客提供優質服務
負責新會員招募計劃，協助新會員辦理會籍註冊流程
向賓客推廣各項會員優惠資訊及回贈方案，安排獎賞換領事宜
職位要求：
工作經驗：具娛樂場市場業務及客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷
語言能力：操流利的廣東話、普通話及英語
電腦應用： 熟悉Ms Office軟件操作及中英文打字技巧
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222
Security Officer 保安員 30BR
Job Purpose
Monitor and patrol assigned areas of the resort and maintain order and safety for all guests and Team Members. Respond to emergency situations if they arise.
Key Responsibilities
Respond to disturbances and Control Room dispatches
Approach people who are engaged in prohibited activities
Take preventative actions to avoid loss, damage or accident
Report emergencies promptly to management
Direct traffic inside and outside the property
Competencies And Requirements
Experience: Previous security or surveillance experience an advantage
Education: Secondary school diploma or equivalent preferred
Language Ability: Good Cantonese and Mandarin
Computer Skills: Basic
主要職責
負責監控及巡邏渡假村內的指定區域，維持賓客及團隊成員的秩序及安全，並需處理所有緊急情況。
職位介紹
主動應對混亂情況和處理一些被禁止於酒店或娛樂場內發生的活動
須時常保持警惕及預測所潛在的問題
須採取預防措施以避免造成任何損失、損壞或意外
及時向管理部門報告所有緊急情況
維持娛樂場內外的秩序
職位要求
工作經驗：具娛樂場保安員或系統監察操作員工作經驗者優先考慮
教育程度：中學畢業或相等學歷為佳
語言能力：須操流利的廣東話及普通話
電腦應用：基本程度
F&B Stewards - 管事員 Steward (38BR)
職位介紹
清洗和存放餐具，鍋及玻璃器皿
須清潔和消毒廚房設備及工作範圍，包括烤爐，爐頭，地板和天花板等
正確地使用，處理和儲存清潔劑
掉去和處理廚房的垃圾
職位要求
工作經驗: 具一年或以上從事廚房工作者優先考慮
技能 / 證書: 具如何正確使用，處理和儲存清潔劑的知識
教育程度: 小學畢業或以上
語言能力: 良好廣東話、普通話或英語
Key Responsibilities:
Clean, wash and store crockery, pots and glassware
Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Use, handle and store cleaning chemicals correctly
Remove and dispose of kitchen garbage
Competencies and Requirements:
Experience: 1 year as a kitchen worker an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage
Education: Primary school or above
Language Ability: Good Cantonese, Mandarin or English
Tea Sommelier 侍茶師 (3172BR)
Job Description:
Select high-quality Chinese teas to serve at the resort’s restaurants and F&B outlets
Purchase, receive and manage the teas and maintain an inventory of popular, high-quality and profitable teas
Compile the tea list
Coordinate with restaurants and F&B outlets to develop tea lists that match menus and promotions
Practice tea and food matching
Control tea expenses and research ways to generate more revenue
Accept any other duties and responsibilities assigned by the Beverage Director
Competencies And Requirements:
Experience: Minimum of 3 years’ working experience in the tea industry, beverage management experience an advantage
Knowledge/Certificates: Familiar with tea growing and brewing, terminology, ceremony, taste and history of different tea types.
Education: Secondary school diploma or equivalent
Language Abilities: Fluent Cantonese and Mandarin, basic English
Computer Skills: Proficient in MS Office
主要職責：
為渡假村內的餐廳及各餐飲營業點揀選高質素的茶葉
為廣受歡迎、高質素及具利潤價值的茶葉進行採購、收貨及倉存管理等工作
編制茶單
須與餐廳及各餐飲營業點溝通協調，以便編制能與菜餚相配合的茶單
須作茶與菜餚相配合的嘗試
控制茶葉消耗量及研究能增加收益的方法
須接受並履行所委派的工作
職位要求：
工作經驗：具最少三年從事茶藝的工作經驗，有餐酒及飲品管理經驗者優先考慮
技能 / 證書：熟悉茶葉的種植和沖泡技巧，以及不同茶類的術語，茶藝，鑒賞及茶的歷史由來等
教育程度：中學畢業或等同學歷
語言能力：能操流利廣東話及普通話，基本英語
電腦應用：熟悉MS Office電腦軟件操作
學廚 - 餐飲 Commis - Food & Beverage (1226BR)
主要職責 Job Purpose
須負責為廚房各工作站準備食物，為工作範圍和餐具進行清潔及消毒工作。此外亦須協助資深廚師和監督廚房雜工及幫工等工作。
Prepare food at all kitchen workstations. Clean and sanitise work areas and equipment.
職位介紹 Key Responsibilities
準備生肉，魚及蔬菜
Prepare raw meat, fish and vegetables
準備配菜
Unload deliveries into stockroom and rotate products to avoid spoilage卸載產品並運送到倉庫，以避免損壞
Coordinate with other Western kitchens to share and purchase inventory保持醬汁處於良好狀態
Clean and tidy the kitchen and cookware協助廚師長於廚房內的食物分佈
職位要求 Competencies and Requirements
工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗
Experience: Previous kitchen experience an advantage
技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術
Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage
教育程度：中學畢業或等同學歷
Education: Secondary school or equivalent
語言能力：能操良好英語
Language Abilities: Good Cantonese and English
前堂接待員 - 酒店 Service Agent - Front Office (12BR)
主要職責 Job Purpose
前堂接待員主要負責所有前堂相關的職能，包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。
The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.
職位介紹 Key Responsibilities
使用尊貴的歡迎語句款待來賓，並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度，公平地對待每一位客人
Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.
確保時常保持出眾的專業態度以維護酒店服務標準，儀表、舉止及服務須達致永利及福布斯的最高服務標準
Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.
確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人
Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.
須注意所有細節，了解酒店每天的最新情況，為客人提供報價及推廣建議
Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.
熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等
Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.
職位要求 Competencies and Requirements
工作經驗：具最少一年於四至五星酒店擔任前堂接待員工作經驗
Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel
教育程度：須持畢業文憑或相等學歷，主修酒店管理及旅遊學士學位者優先考慮
Education: Diploma or equivalent; major in Hospitality or Tourism preferred
技能 / 證書：懂處理現金交易及基本會計知識
Knowledge/Certificates: Cash handling and basic accounting
語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮
Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
電腦應用： 熟識Ms Office軟件操作，對Opera及Fidelio系統操作有一定認識
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera
知客 Hostperson (2128BR)
職位介紹 Key Responsibilities
以親切有禮的態度接待賓客
Greet restaurant guests in a warm, welcoming and courteous manner
為賓客編配座位及介紹餐廳
Make reservations and arrange table plans
具優質客戶服務技巧，良好溝通能力，熟習電話禮儀
Customer service orientated, excellent communication and interpersonal skills, good phone etiquette
須輪班工作
Able to work on shifts and be flexible regarding work schedules according to business demand
須履行上級所委派的工作
Assist and perform duties assigned by the superiors
職位要求 Competencies and Requirements
工作經驗：具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗
Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant
教育程度：中學畢業或以上程度
Education: Secondary school diploma or equivalent
語言能力：操流利廣東話及普通話，略懂英語
Language Ability: Good Cantonese and Mandarin, basic English
電腦應用：懂Micros軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
初級調酒員 Junior Bartender (2129BR)
主要職責 Job Purpose
負責為賓客介紹、調配及端上飲品；同時亦須維持酒吧的整潔。
Introduce beverages to guests and prepare and serve drinks. Clean and tidy the bar and setup bar for service.
職位介紹 Key Responsibilities
須作好酒吧區域的款客擺設
Setup the bar for service
經常保持酒吧及所有硬件設備的清潔整齊
Clean and tidy the bar and equipment frequently
須作出倉存管理及控制每月存貨
Report stock levels and help control monthly inventory
保持菜單及飲品單的整潔
Keep menus and beverage lists in good condition
熟悉菜單及飲品單內各貨品，以便向客人作出介紹及推薦
Know and understand drink lists, menu items, products and services, and upsell alternatives
職位要求 Competencies And Requirements
工作經驗：具最少一年於酒店及餐廳，從事客戶服務的工作經驗
Experience: Minimum of 1 year related customer service experience in a hotel or restaurant
技能 / 證書：熟識各類飲品及酒吧運作，具簡單現金處理經驗
Knowledge/Certificates: Good product knowledge of beverages and bar operations; basic cash handling
教育程度：中學畢業或以上程度
Education: Secondary school diploma or above
語言能力：能操流利廣東話及普通話、一般英文
Language Abilities: Fluent spoken Cantonese and Mandarin, fair English
電腦應用：懂Micros電腦軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
申請方式：
如欲了解職位詳情，請瀏覽永利事業網站 (https://www.wynncareersmacau.com/tc) 或電郵至 jobs@wynnpalace.com，亦可於辦公時間星期一至五上午9時至下午6時致電(853) 8889 1188 / (853) 8986 6222。
Please visit Wynn Careers (https://www.wynncareersmacau.com) or by email: jobs@wynnpalace.com for the position details. For enquiries, please contact us at (853) 8889 1188 / (853) 8986 6222during office hours from Monday to Friday between 9:00am and 6:00 pm
