視聽二級技術員 Technician II - Audio Visual
主要職責：在高級視聽技術員的監督下，須負責圖像及影像播放、投影系統、音響系統、照明及控制系統的修理
及保養等工作。
職位介紹：
須負責規劃、設置、操作、維修和支援持視聽系統和設備，確保在日常使用及特別活動中能正常運作
須於會議前進行視聽設備的測試、檢查和驗證，以確保設備視聽質量運作正常
須負責維修系統組件，以確保視聽系統行動運作正常
分析和解決安裝問題
執行視聽部的質量控制機制，包括安裝程序，存儲，音頻和視頻設備的使用，以及健康和安全
職位要求：
Job Purpose: Repair, maintain and troubleshoot graphic and video displays and projection systems, audio systems, lighting and control systems under the supervision of the Senior Technician.
Key Responsibilities
Plan, setup, operate, maintain and support AV systems and equipment for regular use and special events
Conduct pre-conference tests to check and verify equipment and sound and vision quality
Maintain systems components to ensure smooth AV operations
Analyse and troubleshoot installations issues and problems
Adhere to quality control mechanisms for the AV Department including setup, storage, audio and video, equipment use, and health and safety
Competencies and Requirements
Experience: Minimum 2 years of AV experience
Knowledge/Certificates: Operational knowledge of audio communications, video display systems, public announcement,
MATV, video projection systems, CD, VCD and DVD formats
Education: Secondary school diploma or equivalent
Language Abilities: Good Cantonese and conversational English
Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
洗衣部服務員 Junior Laundry Attendant
主要職責
職位介紹
職位要求
Job Purpose
Key Responsibilities
Sort soiled linen and place into designated laundry trolleys
Wash, dry, iron and fold linen under the direction of the supervisor and meet productivity targets on schedule
Clean and tidy all operating equipment and work areas
Adhere to health and safety standards, emergency procedures and fire prevention regulations
Perform duties assigned by the Supervisor and Senior Laundry Attendant and assume responsibilities in the Senior Laundry Attendant’s absence
Competencies and Requirements
Experience: Minimum 1 year experience in a five-star hotel laundry
Knowledge/Certificates: Knowledge of use, handling and storage of cleaning chemicals and textiles an advantage
Education: Primary school or above
Language Ability: Fair Cantonese, Mandarin and English
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
制服部服務員 Uniform Attendant
主要職責：按部門既定的程序及標準執行團隊成成員的制服交收工作，包括把乾淨的制服放進制服袋內、為員工從輸送架上提取制服/制服袋、把制服/制服袋放回輸送架上等。此外，於必要時須協助和履行制服部主任所委派的其他工作。
職位介紹
回收團隊成員的弄髒制服
派發乾淨的制服給團隊成員
對於制服的回收及發出須維持準確的倉存記錄
確保及時完全修補的工作，令團隊成員及主任感到滿意
向服裝部經理作出每日工作滙報
職位要求
工作經驗：具有制服處理的工作經驗者優先考慮
技能 / 證書：具裁縫知識者優先考慮
教育程度：小學畢業或以上程度
語言能力：良好廣東話。懂普通話及英語
Job Purpose: Issue uniforms and garment bag to Team Members through the proper procedures and standards. Assemble clean uniforms and retrieve garment bags onto the conveyor. Perform the duties assigned by Supervisor - Wardrobe if necessary.
Key Responsibilities
Receive soiled uniforms from Team Members
Issue clean uniforms to Team Members
Maintain accurate inventory of uniforms received and issued
Ensure repairs are carried out promptly and to the Team Member’s and Supervisor’s satisfaction
Report daily progress and issues to the Management of Wardrobe
Competencies and Requirements
Experience: Have uniform experience in a five-star hotel is an advantage
Knowledge/Certificates: Knowledge of tailoring an advantage
Education: Primary school or above
Language Ability: Fair Cantonese, Mandarin and English
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
資訊科技基建高級工程師 Senior Engineer - IT Infrastructure (ID:2937BR)
主要職責：
負責公司的網絡、電信、服務器及存儲系統。 與各個系統提供商合作，為基礎設施系統提供支持和日常維護。
職位介紹：
職位要求
Job Purpose:
The Senior Engineer of IT Infrastructure is responsible for smooth running of the Company’s network, telecommunications, servers, and storage systems. Provides first level support and daily maintenance to infrastructure systems in collaboration with various system providers.
Key Responsibilities:
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or partners through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Promote solution stability through incident trend analysis, problem management, and cure plan development and execution
Assist engineers in adhering to regulatory and compliance processes
Competencies and Requirements:
Experience: Minimum of 3 years management experiences in Hotel industry directly related to the duties and
responsibilities specified. Experience in computer systems support and service desk as an advantage
Education: Diploma or Degree in Information Technology field
Language Ability: Fluent spoken and written English, Cantonese and Mandarin
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
客房部主任 Supervisor - Housekeeping Administration (ID:118BR)
主要職責：支援行政管家管理管家部的日常運作。每天檢查所有房間以控制質量，須對團隊成員作出監督、訓練及指導性工作，以確保團隊成員為賓客帶來乾淨，整潔，精心準備的客房，令賓客有超乎所想的感受。
職位介紹：
協助管理層管理管家部的日常運作
分配工作給客房服務員及客房部員工及監督和監測用品的衛生，進度和性能
對所有客房進行日常的巡查，在貴賓到達前檢查房間
批准已退的房間立刻清潔，以便空出房間。提交最新情況報告給客房部協調員
檢查所有公共場所，並於必要時執行糾正行動。
向副行政管家提交所有維修工作指示，保養請求及相關問題
職位要求：
Job Purpose: Support the Assistant Housekeeper with the daily operations of the Housekeeping Department. Supervise, train and guide Guest Room Attendants and inspect all rooms daily for quality control. Motivate Team Members to exceed guests’ expectations by ensuring all rooms are clean, tidy, well-prepared and presentable.
Key Responsibilities
Assist in the daily operations management of the Housekeeping department
Assign jobs to Guest Room Attendants (GRA) and Housekeeping staff and supervise and monitor cleanliness, progress and performance
Conduct daily inspections of all guestrooms and check VIP rooms before guests’ arrival
Approve clean, vacant rooms for release promptly. Submit timely room status reports to coordinators
Check all public areas and execute correction action if needed. Raise work orders for any repairs and maintenance required and report issues to the Assistant Executive Housekeeper(s)
Competencies and Requirements
Experience: Minimum of 3 years’ Housekeeping experience
Knowledge/Certificates: Knowledge of cleaning activities, chemicals, machines, tools and detergents
Education: Secondary school or above, University grade is preferable
Language Ability: Good English, Cantonese and Mandarin
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)
Job Descriptions
Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences
Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements
Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks
Performing testing for campaign workflows, programs, automation tasks, etc.
Competencies and Requirements
Minimum 2-3 years of developer experience strongly preferred
Bachelor’s degree or above in Computer Science or IT related degrees
Fluent in written and spoken English and Chinese
Knowledgeable in programming, data analysis, and database manipulation skills
Prior experience working with Python, SQL are strongly preferred
會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR)
主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。
職位介紹：
職位要求：
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222
Security Officer 保安員 30BR
Job Purpose
Key Responsibilities
Respond to disturbances and Control Room dispatches
Approach people who are engaged in prohibited activities
Take preventative actions to avoid loss, damage or accident
Report emergencies promptly to management
Direct traffic inside and outside the property
Competencies And Requirements
Experience: Previous security or surveillance experience an advantage
Education: Secondary school diploma or equivalent preferred
Language Ability: Good Cantonese and Mandarin
Computer Skills: Basic
主要職責
職位介紹
須時常保持警惕及預測所潛在的問題
須採取預防措施以避免造成任何損失、損壞或意外
及時向管理部門報告所有緊急情況
維持娛樂場內外的秩序
職位要求
F&B Stewards - 管事員 Steward (38BR)
職位介紹
職位要求
Key Responsibilities:
Clean, wash and store crockery, pots and glassware
Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Use, handle and store cleaning chemicals correctly
Remove and dispose of kitchen garbage
Competencies and Requirements:
Experience: 1 year as a kitchen worker an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage
Education: Primary school or above
Language Ability: Good Cantonese, Mandarin or English
Tea Sommelier 侍茶師 (3172BR)
Job Description:
Select high-quality Chinese teas to serve at the resort’s restaurants and F&B outlets
Purchase, receive and manage the teas and maintain an inventory of popular, high-quality and profitable teas
Compile the tea list
Coordinate with restaurants and F&B outlets to develop tea lists that match menus and promotions
Practice tea and food matching
Control tea expenses and research ways to generate more revenue
Accept any other duties and responsibilities assigned by the Beverage Director
Competencies And Requirements:
Experience: Minimum of 3 years’ working experience in the tea industry, beverage management experience an advantage
Knowledge/Certificates: Familiar with tea growing and brewing, terminology, ceremony, taste and history of different tea types.
Education: Secondary school diploma or equivalent
Language Abilities: Fluent Cantonese and Mandarin, basic English
Computer Skills: Proficient in MS Office
主要職責：
職位要求：
學廚 - 餐飲 Commis - Food & Beverage (1226BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
準備生肉，魚及蔬菜
Prepare raw meat, fish and vegetables
準備配菜
Unload deliveries into stockroom and rotate products to avoid spoilage
卸載產品並運送到倉庫，以避免損壞
Coordinate with other Western kitchens to share and purchase inventory
保持醬汁處於良好狀態
Clean and tidy the kitchen and cookware
協助廚師長於廚房內的食物分佈
職位要求 Competencies and Requirements
工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗
Experience: Previous kitchen experience an advantage
技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術
Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage
教育程度：中學畢業或等同學歷
Education: Secondary school or equivalent
語言能力：能操良好英語
Language Abilities: Good Cantonese and English
前堂接待員 - 酒店 Service Agent - Front Office (12BR)
主要職責 Job Purpose
前堂接待員主要負責所有前堂相關的職能，包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。
The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.
職位介紹 Key Responsibilities
使用尊貴的歡迎語句款待來賓，並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度，公平地對待每一位客人
Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.
確保時常保持出眾的專業態度以維護酒店服務標準，儀表、舉止及服務須達致永利及福布斯的最高服務標準
Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.
確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人
Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.
須注意所有細節，了解酒店每天的最新情況，為客人提供報價及推廣建議
Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.
熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等
Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.
職位要求 Competencies and Requirements
工作經驗：具最少一年於四至五星酒店擔任前堂接待員工作經驗
Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel
教育程度：須持畢業文憑或相等學歷，主修酒店管理及旅遊學士學位者優先考慮
Education: Diploma or equivalent; major in Hospitality or Tourism preferred
技能 / 證書：懂處理現金交易及基本會計知識
Knowledge/Certificates: Cash handling and basic accounting
語言能力：能操及寫流利廣東話、普通話及英語，懂其他國家語言者優先考慮
Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
電腦應用： 熟識Ms Office軟件操作，對Opera及Fidelio系統操作有一定認識
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera
知客 Hostperson (2128BR)
職位介紹 Key Responsibilities
以親切有禮的態度接待賓客
Greet restaurant guests in a warm, welcoming and courteous manner
為賓客編配座位及介紹餐廳
Make reservations and arrange table plans
具優質客戶服務技巧，良好溝通能力，熟習電話禮儀
Customer service orientated, excellent communication and interpersonal skills, good phone etiquette
須輪班工作
Able to work on shifts and be flexible regarding work schedules according to business demand
須履行上級所委派的工作
Assist and perform duties assigned by the superiors
職位要求 Competencies and Requirements
工作經驗：具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗
Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant
教育程度：中學畢業或以上程度
Education: Secondary school diploma or equivalent
語言能力：操流利廣東話及普通話，略懂英語
Language Ability: Good Cantonese and Mandarin, basic English
電腦應用：懂Micros軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
初級調酒員 Junior Bartender (2129BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
須作好酒吧區域的款客擺設
Setup the bar for service
經常保持酒吧及所有硬件設備的清潔整齊
Clean and tidy the bar and equipment frequently
須作出倉存管理及控制每月存貨
Report stock levels and help control monthly inventory
保持菜單及飲品單的整潔
Keep menus and beverage lists in good condition
熟悉菜單及飲品單內各貨品，以便向客人作出介紹及推薦
Know and understand drink lists, menu items, products and services, and upsell alternatives
職位要求 Competencies And Requirements
工作經驗：具最少一年於酒店及餐廳，從事客戶服務的工作經驗
Experience: Minimum of 1 year related customer service experience in a hotel or restaurant
技能 / 證書：熟識各類飲品及酒吧運作，具簡單現金處理經驗
Knowledge/Certificates: Good product knowledge of beverages and bar operations; basic cash handling
教育程度：中學畢業或以上程度
Education: Secondary school diploma or above
語言能力：能操流利廣東話及普通話、一般英文
Language Abilities: Fluent spoken Cantonese and Mandarin, fair English
電腦應用：懂Micros電腦軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
申請方式：
如欲了解職位詳情，請瀏覽永利事業網站 (https://www.wynncareersmacau.com/tc) 或電郵至 jobs@wynnpalace.com，亦可於辦公時間星期一至五上午9時至下午6時致電(853) 8889 1188 / (853) 8986 6222。
Please visit Wynn Careers (https://www.wynncareersmacau.com) or by email: jobs@wynnpalace.com for the position details. For enquiries, please contact us at (853) 8889 1188 / (853) 8986 6222during office hours from Monday to Friday between 9:00am and 6:00 pm
