We are member of Dah Chong Hong Holdings Hong Kong, is an Asia-based integrated market management provider specializing in healthcare. Offering comprehensive commercial and logistics solutions, Four Star partners with the world’s leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for 500 brands into hospitals, pharmacies and specialty stores in Macau. To cope with our swift business growth, we would like to invite high caliber individual to fill the following positions.
Assistant Manager - Client Services
Role Summary:
To supervise a team of client services representatives to ensure client satisfaction with an organization's product or service. It is responsible to direct and control the processing and orders fulfilment, fielding customer inquiries, and resolving customer complaints. And also streamline business operations, provide product training to client services, discuss technical aspects about a product. Besides, to work with logistics, transportation, sales, and other departments for coordination purposes.
Key Responsibilities:
Interact with clients and build relationships with them while ensuring their needs are being met
Serve as a key service point for major client account
Oversee a team of customer service assistants and ensure they are providing exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Prepare statistical reports and performance summaries for management review
Liaise and coordinate with different internal departments on resolving customer's cases and complaints in a logical and professional manner
Perform ad hoc project as required.
Qualifications:
Degree holder in business related discipline
Minimum 5 years relevant experience in customer service and over 3 years in managerial role of call center function
Customer service oriented and good problem/complaint handling skills
Relevant experience in the Healthcare / Pharmaceutical industry is preferred
Strong knowledge on ERP system is an asset
Fluent in Cantonese, English and Putonghua
Accounting Clerk (Receivable)
Responsibilities:
Responsible for daily accounting operations including account receivable invoice filing & system data input
Perform routine accounting works include voucher entry and banks reconciliation
Perform match and check Principal’s documents approvals before processing the payment settlement
Responsible for preparing monthly customer’s statements
Assist in month-end closing & audit working
Able to work independently ;
Undertake ad hoc duties as assigned
Immediately available or short notice is highly preferred.
Requirements:
Diploma in Finance / Accounting is an advantage
Minimum 1 years of relevant experience, with accounting experience is preferred
Proficiency in MS Office with knowledge
Good in written and spoken English and Chinese
Assistant – Client Management
Role Summary
The role provides administrative and client support across service delivery, claims processing, reporting, and training coordination. Collaborate with HR on onboarding, engagement initiatives, and policy communications to ensure smooth daily operations.
Key Responsibilities
Provide administrative support to internal and external clients to ensure smooth delivery
Verify and process clients’ claims in accordance with established procedures
Assist clients in preparing and submitting monthly reports on schedule
Consolidate client sales orders for timely processing
Support training coordination including scheduling, materials preparation, logistic arrangement and maintaining accurate documentation
Collaborate with HR to coordinate company brand-building programs and employee engagement initiatives
Coordinate with HR for onboarding sessions for new staff, including scheduling, materials preparation, and basic orientation support
Conduct briefings to communicate updates on company policies and procedures
Qualifications
Bachelor’s degree holder in Business Administration, Human Resources, or a related field
Minimum 1 year of experience in client servicing or administrative support
Proficient in English, Mandarin, and Cantonese
Satisfactory communication and coordination skills with a client-centric mindset
Skilled in Microsoft Office and capable of typing in both English and Chinese
Positive, collaborative, and service-oriented attitude
Immediate availability is highly preferred
Senior Assistant – Human Resources
Role Summary
The role supports daily HR operations by coordinating full-cycle recruitment, maintaining employee records, and ensuring compliance with Macau labour regulations. This role works closely with line managers to meet manpower needs, assists in onboarding and candidate assessments, and provides general HR support and reporting to ensure smooth and efficient service delivery.
Key Responsibilities
Coordinate full-cycle recruitment activities, including job posting, screening, scheduling, and interviewing
Liaise with line managers to understand manpower needs and provide recruitment support
Conduct initial interviews and support candidate assessments
Prepare offer letters and coordinate onboarding logistics
Maintain accurate employee records and HR databases
Support HR reporting and documentation (e.g., headcount, turnover, recruitment status)
Provide day-to-day HR support to employees and line managers
Ensure HR practices comply with Macau labour regulations and company policies
Perform general HR administrative tasks as needed
Qualifications
Diploma or above in Human Resources, Business Administration, or related field
Minimum 3 years of HR experience, with solid experience in recruitment and talent screening
Hands-on experience with HR systems and recruitment platforms
Detail-oriented, organized, and able to manage multiple tasks
Proactive and collaborative team player with a compliant and professional personality
Candidates with less experience may be considered for a junior position
Sales Manager – Pharmaceuticals
Responsibilities
Develop business plans and implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives
Provide Key account/hospital network support, market access support, including referral networks
Have a deep understanding in the respective area and priority products. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors
Achieve agreed contact, coverage and frequency targets through various communication channels
Ensure customer satisfaction and best in class customer relationship
Handle enquiries and complaints quickly and professionally and in accordance with company procedures.
Contribute positively to the sales team through co-operative relationships and collaborative efforts to achieve team and company objectives.
Provide input into effective use of promotional funds and territory sales forecasting.
Qualifications
Degree holder in Pharmacy or science related discipline.
Minimum 6 years' proven sales experience within Pharmacy industry with at least 3 years' management experience; experience in Macau healthcare industry will be advantages.
Proficiency in written and spoken English, Cantonese and Mandarin.
Sensitive to market trend/ practice of pharmaceutical industry.
Good time management, communication skills and negotiation skills.
Demonstration of strong team-working, especially in a matrix environment.
Good Persuasive ability and planning & organizing skills.
Proficiency in written and spoken English, Cantonese and Mandarin.
Sales Force management experience is essential.
Assistant IT Manager
Responsibilities
Lead a small IT team to provide all-rounded IT support services & project implementations in Macau offices & shops.
Setup and administrate computers, network and servers.
Provide user support on hardware, O365, ERP, BI, Application systems, System Integration, and POS system.
Collect & understand business requirements, implement application software & reports developments and tests. Projects & vendors management.
Work closely with internal and regional IT team members and vendors.
Handle user enquiries and provide system trainings.
Requirements
Diploma or Degree qualified in Information Technology, or related disciplines.
3 - 5 years’ relevant working experience in IT industry, preferably in ERP, applications & Infrastructure support.
Team leading experience is preferred.
Sounded knowledge in IT Infrastructure, computer hardware, OS, software applications and network.
Hands-on experience with SQL, BI is an advantage.
Good analytical, problem-solving and communication skills.
Willing to learn, Self-motivated and able to work independently. With Can-Do spirit.
Speaking in Cantonese. Know basic English.
Junior Business Analyst / Application Support
初級業務分析師 / 應用系統支援
Responsibilities
Analyze and document new business requirements and identify problem areas of systems
Perform UAT before system enhancement or new application implementation
Provide end-user training on a regular basis
Provide day-to-day support on business applications
Liaise with internal IT teams to resolve issues related to above
Perform ad hoc project assigned
Requirements
Degree holder in Computer Science / Information Technology or related disciplines
Familiar with Distribution and Finance business process is an added advantage
Experience in Oracle ERP / BI tools like Hyperion/EPM11 is preferable
A good team player with outgoing, presentable, aggressive and highly self-motivated characteristics
Fast learner with ability to work under pressure
Responsible, initiative, proactive and able to work independently
Proficiency in both written and spoken English, Cantonese and Mandarin
職責
要求
Assistant – Client Services
Responsibilities
Handle administrative tasks such as addressing guest enquiries, ordering office supplies, distributing deliveries and faxes, checking job application forms, inputting data into systems, filing, and conducting market research
Handle ad hoc tasks as assigned by superiors from time to time
Requirements
1-year experience in administrative work will be advantageous
Satisfactory command of English, Mandarin and Cantonese
Satisfactory customer service, interpersonal, and communication skills
Proficient in Microsoft Office applications and typing (English & Chinese)
Immediate availability is preferred
出入口文員
工作範圍
職位要求
申請方式 Application:
We offer attractive package to the right candidates including discretionary bonus, pension fund, medical benefit, and life insurance. 我們為合適的候選人提供有吸引力的套餐，包括酌情花紅、養老基金、醫療福利和人壽保險。
Interested parties please send full resume with recent photo and expected salary to recruitment@fourstar.com.mo or call 2876 1122 for details. 有意者請將完整簡歷連同近照及期望薪資發送至 recruitment@fourstar.com.mo 或致電 2876 1122 了解詳情。
Personal data collected will be used for recruitment related purposes only
申請人所提供之個人資料絕對保密及只作招聘用途
