Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.
As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.
We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!
(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)
We currently have openings for the following positions:
Customer Service
Job Summary: We are seeking a dedicated Customer Service representative to manage customer relationships for our waste services. This role involves direct customer interaction, contract management, site assessments, and coordination with operations teams to ensure seamless service delivery.
Job Responsibilities:
Communicate effectively with customers via email, messaging, and in person to serve as the primary liaison between customers and company operations;
Resolve customer complaints and issues independently and in a timely and effective manner;
Maintain positive, respectful relationships with all customers and team members
Complete contract signing process with new customers;
Coordinate with the operations team regarding the addition of new collection points;
Assist the finance department in maintaining accurate payment records and follow up with late-paying customers to ensure timely payment collection;
Requirements:
High school diploma or equivalent;
Valid Macau motorbike driving license;
1-2 years of customer service experience preferred;
Proficiency with smartphones and IT applications, including: Google Shared Documents; Microsoft Office Suite; WeChat and WhatsApp messaging platforms;
Strong verbal and written communication skills in Chinese (Cantonese, Mandarin) and English;
Excellent teamwork skills with a polite and respectful manner;
Physical ability to conduct site visits and assessments;
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For Interested parties, kindly share with us your latest resume to careers@lisboetamacau.com or visit our career website at https://careers.lisboetamacau.com. If you have any queries in regards to our job vacancies, kindly contact us at +853 8882 6200. All applications received will be treated as strictly confidential and used for recruitment purpose only.