Sands China is the largest operator of integrated resorts in Macao. The company’s integrated resorts on the Cotai Strip comprise The Venetian® Macao, The Plaza® Macao, The Parisian Macao and The Londoner® Macao. The company also owns and operates Sands® Macao on the Macao peninsula. Sands China’s portfolio features a diversified mix of leisure and business attractions and transportation operations, including large meeting and convention facilities; a wide range of restaurants; shopping malls; world-class entertainment at the Cotai Arena, The Londoner Arena, The Venetian Theatre, The Parisian Theatre, the Londoner Theatre and the Sands Theatre; and a high-speed Cotai Water Jet ferry service between Hong Kong and Macao. The company’s Cotai Strip portfolio has the goal of contributing to Macao’s transformation into a world centre of tourism and leisure.
Sands China is the largest private employer in Macao, and has been committed to providing its Team Members with various benefits and harmonious workplaces. The company continually cultivates talent for the integrated resort industry in Macao and the Greater Bay Area through its diversified talent development programmes. For more information, please visit the Overview of Sands China Ltd.’s Diversified Human Resources Initiatives.
Interest candidates please send your full resume with present and expected salary to to the Human Resources Department by Email: hrhk@chagee.com
All data collected will be used for recruitment related purpose only.
職位空缺只接納持澳門居民身份證之人員申請。
全職調茶師
工作職責：
負責一般店舖日常工作，包括收銀、飲品調製、預備材料及店舖清潔等
工作時間：每天工作8小時 | 每月6天休息日 | 輪班輪休
工作經驗要求：良好廣東話，一般英文，懂中文書寫
薪酬待遇及員工福利：
法定性假期
員工膳食津貼
醫療保險
有薪年假8天起
生日假
婚假/恩恤假
節日福利
員工免費奶茶券
良好晉升機會
提供全面在職培訓
Interest candidates please send your full resume with present and expected salary to the Human Resources Department by Email: hrhk@chagee.com，or via WhatsApp(text messages only) at +852 4707 2930 to contact us for inquiries and applications.
All data collected will be used for recruitment related purpose only.
職位空缺只接納持澳門居民身份證之人員申請。
全職茶飲師
工作職責：
負責一般店舖日常工作，包括收銀、飲品調製、預備材料及店舖清潔等
工作時間：每天工作8小時 | 每月6天休息日 | 輪班輪休
工作經驗要求：一年相關經驗，良好廣東話，一般英文，懂中文書寫
薪酬待遇及員工福利：
法定性假期
員工膳食津貼
醫療保險
有薪年假8天起
生日假
婚假/恩恤假
節日福利
員工免費奶茶券
良好晉升機會
提供全面在職培訓
Interest candidates please send your full resume with present and expected salary to the Human Resources Department by Email: hrhk@chagee.com，or via WhatsApp(text messages only) at +852 4707 2930 to contact us for inquiries and applications.
All data collected will be used for recruitment related purpose only.
職位空缺只接納持澳門居民身份證之人員申請。
全職茶導師
工作職責：
負責一般店舖日常工作，包括收銀、飲品調製、預備材料及店舖清潔等
培訓新員工，配合店長處理門店相關工作
工作時間：每天工作8小時 | 每月6天休息日 | 輪班輪休
工作經驗要求：兩年相關經驗，良好廣東話，一般英文，懂中文書寫
薪酬待遇及員工福利：
法定性假期
員工膳食津貼
醫療保險
有薪年假8天起
生日假
婚假/恩恤假
節日福利
員工免費奶茶券
良好晉升機會
提供全面在職培訓
Interest candidates please send your full resume with present and expected salary to the Human Resources Department by Email: hrhk@chagee.com，or via WhatsApp(text messages only) at +852 4707 2930 to contact us for inquiries and applications.
All data collected will be used for recruitment related purpose only.
Supervise interior fit-out projects from beginning to completion by meeting deadlines and standard qualities, costing and monitoring budget, quotation, tender process and Site supervision.
技能要求：
At least 5 years solid experience in hotel fitting out project supervision is required
Experience in managing between design, drawings, materials and fitting out works processing
Good interpersonal, presentation and communication skills Fluent in English, Cantonese and Mandarin will be an advantage
Planner
職責內容：
Handle construction stage project planning, scheduling and reporting using Primavera P6 and MS Project
System data input and update
Progress tracking, reporting and scheduling
Collaboration with project design team to track submissions and deliverable status
We are looking for an enthusiastic, versatile trainee who is keen to learn, willing to undertake challenges and eager to develop new skills. The trainee will assist in many administrative, operational and business development-related tasks.
Responsibilities:
Support in daily administrative tasks
Basic translation of documents into English/Chinese
Assist in devising marketing materials for various departments
Conduct market research and analysis
Assist in maintaining the day-to-day operations of departments
Requirements:
Bachelor’s degree (in any area)
Proficient in Chinese and English
Familiar with basic computer applications including Excel, Word, Powerpoint
Honest and attentive to details
Willing to take challenges and is able to multitask and work under pressure
Conduct market research to identify new business opportunities and emerging trends.
Assist in the development and execution of business development strategies.
Support the preparation of proposals, presentations, and other sales materials.
Build and maintain relationships with potential clients through outreach and networking.
Collaborate with cross-functional teams to ensure alignment on business initiatives and objectives.
Assist in tracking and reporting key performance metrics related to business development efforts.
Stay updated on industry trends, competitor activities, and market conditions.
Qualifications:
A degree in business administration, marketing, or a related field is preferred.
Strong verbal and written communication skills
Ability to analyze market trends, business opportunities, and competitor strategies.
Ability to build relationships with clients and work collaboratively within a team.
Creative thinking and resourcefulness to find solutions to challenges.
A self-starter who is eager to learn and take on new challenges.
What We Offer:
Hands-on experience in business development and sales strategy.
Mentorship from experienced professionals in the field.
Opportunity to work in a collaborative and supportive environment.
Competitive salary and benefits package.
How to Apply:
Interested candidates are invited to submit their resume, expected salary and a cover letter outlining their qualifications and interest in the position to noellam@hnfuels.com.mo
行政辦公室副主任
Responsibilities / Requirements:
Manage full spectrum of daily office administration and procurement functions.
Provide a full range of administrative support.
Review and set up administration workflow and execute internal document control.
Provide other administrative support to the office and retail outlets.
Perform ad hoc assignments as required.
Degree holder in any discipline.
At least 2-4 years of relevant working experience.
Good command of spoken and written English and Chinese.
Excellent in the use of MS Office, especially in Excel and PowerPoint.
Detail-minded with 'Can Do' attitude.
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
To follow up new business, handling outgoing sales work, maintaining existing clients and approach new clients to achieve sales targets.
To deliver Sales objectives and drive Sales Growth, promote product portfolio in assigned projects.
Explore all business opportunities to aid market expansion and to ensure business growth.
Unique and exquisite products to mid to high end customers.
3 - 5 years experience in brand or product management.
Broad sales and marketing experience, self-motivated, aggressive, excellent interpersonal and communication skill, and good exposure in the property development market.
Good command of written and spoken English and Chinese, proficiency in Mandarin.
Willing to travel and periodic stationing.
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Business Development Director (Base in Macau)
Responsibilities / Requirements:
As a member of the Company’s top management,
a) participate in the management of existing businesses, with emphasis on business expansion and performance enhancement;
b) participate in new business development including: identifying new opportunities, devising strategic plans, financial analysis and feasibility studies; and setting up new operations;
A combined experience in the fields of finance, accounting and business management or business development is preferred as the job requires, in addition to business experience, basic knowledge of accounting and finance.
Degree holder in finance or related discipline(s),holder of CPA is preferred though not necessary.
China experience is preferred as the Company’s business development focuses on China and thus basic understanding of Chinese business regulations, tax regulations and legal requirements is highly preferred.
Good interpersonal skills, strong negotiation abilities with clients and government bodies.
Excellent command of written and spoken English and Chinese, proficiency in Mandarin.
Candidate with hospitality experience is preferable.
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Management Trainee
We are looking for an enthusiastic, versatile trainee who is keen to learn, willing to undertake challenges and eager to develop new skills. The trainee will assist in many administrative, operational and business development-related tasks.
Examples of Responsibilities:
Support staff in daily administrative tasks
Basic translation of documents into English/Chinese
Assist in devising marketing materials for various departments
Conduct simple market research and analysis
Assist staff in maintaining the day-to-day operations of departments
Requirements:
Bachelor’s degree (in any area)
Proficient in Chinese and English
Familiar with basic computer applications including Excel, Word, Powerpoint
Honest and attentive to details
Willing to take challenges and is able to multitask and work under pressure
Good communication and problem-solving skills
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Sales Director/ Manager
Responsibilities / Requirements:
Report to Senior Management.
To lead the sales/professional team to meet business targets assigned from Senior Management.
To develop new business, handling outgoing sales work, maintaining existing clients, and approach new clients to achieve sales targets.
To deliver Sales objectives and drive Sales Growth, promote product portfolio in assigned projects.
Explore all business opportunities to aid market expansion and to ensure business growth.
Unique and exquisite products to mid to high and customer.
Results-based compensation scheme included.
Degree holder in Marketing, Business Administration or related disciplines.
8 years or above solid experience in brand or product management.
Broad sales and marketing experience, self-motivated, aggressive, excellent interpersonal and communication skill, and good exposure in the property development market.
Experience in brand building and brand management through proactive and strategic communication and public relations programs.
Excellent command of written and spoken English and Chinese, proficiency in Mandarin.
Willing to travel and periodic stationing.
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Assistant HR Manager/HR officer
Responsibilities & Requirements:
Responsible for a full spectrum of Training & Development function including delivery of in-house training and seminars (such as team building, management skill, etc.), coordinating with external consultant on training & development events
Responsible for the development and implementation of effective training strategies & personnel training
Reporting to the Head of HR, responsible to provide professional advice and solutions to the full spectrum of HR functions
Work closely with business partners to implement talent engagement strategy
Handle a full spectrum of HR functions and activities including recruitment, coaching, performance management, and employee relationship
Keep abreast of local legislation’s update and ensure HR policies and practices are complying to local legislation’s
Degree in Human Resources Management, Business Administration or related disciplines
Minimum 3 years of relevant working experience
Proactive, presentable and self-motivated
Proficient in both written and spoken English and Chinese
Proficiency in MS office especially Excel, Word and PowerPoint
Interested parties are invited to send your full resume with current to recruit2@hngroup.com.mo
All applications will be treated in strict confidential and used for recruitment purpose only.
Farmacia Popular is a leading retail pharmacy chain in Macau, dedicated to promoting health and wellness through high-quality products and exceptional customer service. We are seeking a talented and creative Graphic Designer to join our team and play a vital role in shaping our brand identity and visual communication.
Roles and Responsibilities:
Design and produce captivating graphics for online and offline platforms, including social media, websites, brochures, and in-store displays.
Develop visual merchandising materials that align with our brand’s mission and enhance customer experience.
Prepare and optimize output files for printing houses and vendors, ensuring quality and accuracy in all final designs.
Collaborate closely with marketing and sales teams to create effective promotional materials and point-of-sale materials (POSM).
Stay updated on industry trends, design techniques, and software advancements to continuously elevate our visual communications.
Assist in developing and refining brand guidelines to maintain consistency across all marketing materials.
Qualifications:
Bachelor’s degree in Graphic Design, Visual Arts, or a related field (a Bachelor’s degree is required).
Proven experience as a Graphic Designer or in a similar role, preferably within the retail or branding sectors.
2–5 years of experience in graphic design roles.
Strong portfolio demonstrating a variety of design projects, both digital and print, highlighting creativity, consistency, and execution.
Requirements:
Proficiency in graphic design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools, as well as Canva.
Strong understanding of brand consistency, visual hierarchy, and design principles.
Ability to create visual assets for web, social media, print, and presentations.
Confidence in taking briefs, developing creative concepts, and presenting ideas clearly.
Familiarity with exporting and optimizing formats for digital use.
Solid understanding of visual merchandising principles and practices.
Excellent communication skills, with the ability to articulate design concepts and collaborate effectively within a team (including marketing, content, and product teams).
Strong attention to detail, with the capacity to manage multiple projects and meet deadlines.
Familiarity with print production processes and specifications.
A proactive attitude, with a willingness to learn and adapt in a fast-paced environment.
Ability to work independently and automate design processes where possible.
Strong problem-solving skills and the ability to think creatively under pressure.
Empathy and the ability to understand customer needs, translating them into impactful designs.
A collaborative spirit, open to constructive feedback, and a strong work ethic.
Implement online and offline marketing strategies for the brand, including assist in content creation, support the maintenance of social media platforms, coordination with creative.
To be responsible for organizing, coordinating with different internal and external parties to prepare online and offline marketing collaterals
Assist in monitoring and evaluating on effectiveness of marketing campaigns
Assist in new product launch and sales event/roadshows, including product packaging, planning, preparation and execution.
Coordinate with vendors for quality POSM / premium development, production and execution under a tight timeline
Market visit to point of sales to ensure smooth product launch and POP such as TV, wobblers, POSM are all in place.
Support daily operations, perform general clerical work and any ad-hoc assignment.
Job requirements:
A Bachelor's degree is required, preferably in Marketing and media related discipline
3 years working experience in FMCGs or Retail preferred
Social media marketing experience
Good command of written and spoken Cantonese and English. Conversational Mandarin is a plus
Digital analytics knowledge desirable
Experience in Adobe Illustrator, Photoshop, AI apllications
Experience in video production and content creation is a plus
Creative and well-organised with excellent analytical and problem-solving skills
Strong sense of responsibility and able to work multi-task and under pressure
Immediate availability preferred
Candidate with more experience may be consider for Marketing executive
We welcome you to be part of our dynamic team at Catholic Centre, strategically located in the vibrant heart of Macau and scheduled to open in 2026. As a 3-star hotel, we are committed to building a passionate, service-driven team dedicated to creating exceptional“5-star”guest experiences and redefining hospitality. Discover new opportunities in a supportive and positive environment that fosters your growth and professional development.
Join our unique family and shape your future career with us!
Assistant Front Office Manager / Senior Front Office Supervisor
Oversee the daily operations of the front desk, reservations, and guest service
Ensure smooth check-in and check-out processes, addressing any guest concerns promptly
Ensure smooth check-in and check-out processes, addressing any guest concerns promptly
Monitor and maintain the hotel’s property management system (PMS) and other relevant software
Ensure accurate handling of guest accounts, billing, and cashiering procedures
Ensure all guests receive a warm welcome and personalized service throughout their stay
Handle guest complaints and resolve issues in a timely and professional manner
Implement strategies to enhance guest satisfaction and loyalty
Maintain a visible presence in the lobby to interact with guests and address their needs
Personally check all VIP rooms, escort and bid farewell to all VIP quests. Also to ensure VIP service is extended to every guest
Requirements:
3 - 5 years of experience in a 4-star or above hotel in Macau, with at least 3 years in a Front Office managerial role.
Bachelor’s degree in Hospitality Management.
Relevant certifications in hospitality, front office, or guest service management.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus).
Ability to multitask and work under pressure in a fast-paced environment.
Proficient in both Chinese and English.
Concierge Supervisor
Responsibility:
Lead the concierge team and ensure high-quality service delivery
Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests
Handle guest complaints and provide prompt resolutions
Collaborate closely with Front Office and other departments to enhance guest experience
Train and guide concierge employees to follow hotel standards and procedures
Manage concierge resources and maintain a clean, organized work area
Build and maintain strong relationships with local vendors and travel partners
Requirement:
Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred
Bachelor’s degree in Hospitality Management
Strong knowledge of local attractions, transportation options, and business contacts
Excellent communication skills in English and Chinese
Strong leadership, problem-solving, and customer service skills
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Proficient in Microsoft office suite
Reservation Supervisor
Responsibility:
Supervise the reservation team to ensure all bookings are handled accurately
Respond to guest and travel agent inquiries with professional recommendations
Manage room inventory and participate in pricing strategies aligned with revenue goals
Coordinate with Front Office, Sales, and other departments to ensure consistent information
Handle complaints and special booking requests with effective solutions
Train and guide reservation employees to maintain service quality
Maintain accurate data and reports in the reservation system
Requirement:
Minimum 3 years of experience in hotel reservations or related departments
Bachelor’s degree in Hospitality Management
Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Good communication skills in English and Chinese
Strong leadership, problem-solving skills, and attention to detail
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft office suite
Reception Agent
Responsibilities:
Handle guest check-in and check-out procedures
Respond to guest inquiries and provide relevant information and assistance
Address guest complaints and escalate issues to supervisors when necessary
Maintain a clean and organized front desk area in line with hotel standards
Coordinate with other departments to meet guest needs
Operate the property management system and accurately record guest information
Promote hotel services and facilities to enhance guest experience
Requirements:
Previous experience in hospitality or customer service is preferred
Good command of spoken and written in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Responsible, detail-oriented, and a good team player
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Proficient in Microsoft office suite
Concierge
Responsibilities:
Assist guests with transportation, ticketing, itinerary suggestions, and personalized services
Respond to guest inquiries and provide local information and assistance
Support the concierge supervisor in handling daily tasks and special guest requests
Coordinate with Front Office and other departments to ensure guest needs are met
Maintain a clean and organized concierge desk, reflecting the hotel’s professional image
Help manage concierge resources and record guest service requests
Requirements:
Previous experience in hospitality or customer service is preferred
Good knowledge of local attractions, transportation, and events
Adequate communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Responsible, detail-oriented, and a good team player
Proficient in Microsoft office suite
Reception Supervisor
Responsibilities:
Oversee daily front office activities including check-in, check-out, and guest inquiries
Ensure all front desk employees deliver courteous and efficient service according to hotel standards
Handle guest complaints and resolve issues promptly and professionally
Assist in employee scheduling, training, and performance monitoring
Coordinate with other departments to ensure guest needs are met
Monitor room availability and support revenue optimization strategies
Maintain accurate records and reports related to front office operations
Ensure the front desk area is clean, organized, and presentable at all times
Requirements:
Minimum 3 years of experience in front office roles
Strong leadership and communication skills
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Able to handle guest complaints with professionalism and empathy
Good command of spoken and written in English and Chinese
Proficient in Microsoft office suite
Detail-oriented, organized, and able to work under pressure
Willing to work shifts, weekends, and public holidays
Operator
Responsibilities:
Answer and transfer internal and external calls accurately to the appropriate department or room
Handle guest messages, wake-up calls, and other phone-related services
Report communication equipment issues and assist with basic troubleshooting
Coordinate with Front Office and other departments to ensure accurate message delivery
Maintain a clean and organized switchboard area
Assist in handling emergency calls and special situations according to hotel procedures
Requirements:
Previous experience in hospitality or customer service is preferred
Familiarity with PABX systems and basic hotel operations
Good communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Detail-oriented, responsible, and a good team player
Answer guest inquiries about hotel services and local attractions
Handle service requests via phone, email, or in person
Assist guests with bookings for transport, dining, or tours
Maintain a clean and professional front desk area
Record and follow up on guest feedback and complaints
Support luggage storage and lost-and-found handling
Coordinate with other departments to fulfill guest needs
Requirements:
Strong communication and customer service skills
Familiarity with basic front desk procedures and systems
Friendly demeanor, professional appearance, and proper etiquette
Ability to stay composed in a fast-paced environment
Basic English proficiency for guest interaction
Willingness to work shifts, nights, and holidays
Prior experience in hospitality or customer service is a plus
Proficient in Microsoft office suite
Food & Beverage
Head Chef
Responsibilities:
Oversee the daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience
Requirements:
Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or executive chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Sous Chef
Responsibilities:
Assist the Head Chef in managing daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Assist in the development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience
Requirements:
Minimum 4-6 years of experience in culinary roles, with at least 2 years in a supervisory or sous chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Chef
Responsibilities:
Plan and prepare a variety of dishes according to menu specifications
Supervise kitchen staff and delegate tasks effectively
Ensure food quality, taste, and presentation meet standards
Monitor inventory and order supplies as needed
Maintain cleanliness and hygiene in all kitchen areas
Follow food safety regulations and company policies
Develop new recipes and contribute to menu innovation
Manage kitchen operations during busy service hours
Requirements:
Proven experience as a Chef or in a similar culinary role
Strong knowledge of cooking techniques and kitchen equipment
Familiarity with food safety and hygiene standards
Ability to lead and motivate a kitchen team
Creativity and passion for food presentation and flavor
Good time management and organizational skills
Willingness to work flexible hours, including weekends and holidays
Culinary certification or relevant training is preferred
Chef Assistant
Responsibilities:
Assist in preparing ingredients for cooking
Follow instructions from Chef during food preparation
Maintain cleanliness and hygiene in the kitchen and ensure proper storage of food and ingredients.
Operate basic kitchen equipment safely; Help with plating and presentation of dishes
Comply with food safety and hygiene standards
Requirements:
Basic knowledge of cooking techniques and kitchen operations
Willingness to learn and follow instructions
Ability to work in a fast-paced environment
Good hygiene and cleanliness habits
Team player with a positive attitude
Physical stamina to handle kitchen duties
Flexibility to work shifts, including weekends and holidays
Culinary training or relevant experience is an advantage
Stewarding Supervisor
Responsibilities:
Manage and schedule the entire stewarding team.
Ensure all kitchen utensils, equipment, and service ware are cleaned and sanitized to the highest standards.
Maintain adequate inventory of cleaning supplies, chemicals, and equipment, placing orders as needed.
Enforce strict safety and sanitation protocols (e.g., HACCP) to comply with health regulations.
Oversee the proper operation and the maintenance of equipment.
Coordinate with the Executive Chef and kitchen department heads to support their operational needs.
Manage waste disposal and recycling programs efficiently.
Train new stewarding staff on proper cleaning procedures, safety, and chemical handling.
Requirements:
Proven experience as a Chief Steward or similar role in a high-volume kitchen.
In-depth knowledge of sanitation regulations, proper chemical handling, and safety procedures.
Strong leadership and team management abilities.
Excellent organizational and inventory management skills.
Ability to work under pressure in a fast-paced, hot, and humid environment.
Good communication skills to interact effectively with kitchen and purchasing departments.
Basic mechanical knowledge for troubleshooting machines is a plus.
Willingness to work shifts, including weekends and holidays.
Steward
Responsibilities:
Responsible for cleaning and sanitizing kitchen utensils, maintaining all equipment and work surfaces, and ensuring the cleanliness of kitchen and storage area floors.
Dispose of waste and recyclables according to established procedures.
Assist with receiving and storing deliveries as needed.
Follow all safety and sanitation protocols (e.g., HACCP).
Support other kitchen staff with basic tasks when required.
Requirements:
Previous experience in hospitality or kitchen operations is preferred
Basic knowledge of hygiene and food safety standards
Ability to work efficiently in a fast-paced environment
Physically fit and able to handle cleaning tasks and equipment
Team-oriented with good communication skills
Willingness to work shifts, including weekends and holidays
Attention to detail and a strong sense of responsibility
Basic understanding of kitchen tools and equipment
Restaurant Manager / Restaurant Supervisor
Responsibility:
Oversee the daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service
Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
Monitor inventory levels of food, beverages, and supplies, and manage procurement processes
Requirement:
5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage
Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required
Proficient in restaurant management software and Microsoft Office Suite
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in restaurant management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Willingness to work flexible shifts, including weekends and holidays
Senior Restaurant Captain / Restaurant Captain
Job Description:
Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service
Monitor food quality, assist in inventory checks and prevent unnecessary expenses
Address guest feedback and complaints promptly and professionally
Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality
Promote upselling and verify accurate billing procedures
Support the setup and execution of events
Enforce hygiene (HACCP) and safety regulations
Report maintenance issues and conduct routine equipment checks
Perform other operational tasks as required
Job Requirements:
4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable
Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred
Familiarity with restaurant service procedures (Western/Chinese cuisine, beverages, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety)
Good command of spoken and written Chinese and English
Bartender
Responsibilities:
Mix and serve various alcoholic and non-alcoholic beverages
Greet guests and provide friendly, professional service
Manage bar inventory and conduct regular stock checks
Keep the bar area clean and organized
Recommend drinks and promote sales
Handle customer orders and process payments
Monitor alcohol consumption to ensure guest safety
Assist in preparing garnishes, fruits, and bar snacks
Requirements:
Knowledge of spirits, cocktails, and mixing techniques
Strong communication and customer service skills
Ability to work in a fast-paced environment
Responsible and detail-oriented
Willingness to work shifts and holidays
Bartending certification is a plus
Prior bartending experience preferred
Waiter
Responsibilities:
Greet customers and escort them to their seats
Present menus and answer questions about dishes
Take and accurately record food and drink orders
Serve meals and beverages promptly
Attend to customer needs and requests
Clear tables and reset for the next guests
Handle billing and payment transactions
Coordinate with kitchen and other staff
Requirements:
Strong communication and customer service skills
Ability to work efficiently in a fast-paced environment
Basic knowledge of food service and etiquette
Physical stamina to stand and carry trays for long periods
Attention to detail and hygiene standards
Teamwork and collaboration abilities
Flexibility to work shifts, evenings, and holidays
Prior experience is a plus
Housekeeping
Housekeeping Supervisor
Responsibility:
Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
Develop and implement housekeeping procedures and protocols to improve efficiency and quality
Monitor and manage inventory of cleaning supplies, linens, and amenities
Requirements:
Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.
Bachelor’s degree in Hospitality Management
Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Linen Room Supervisor
Responsibility:
Supervise, schedule and train linen room staff.
Maintain linen/uniform room organization and conduct regular inspections.
Coordinate with laundry and other departments.
Manage linen/uniform inventory and prepare approved orders.
Inspect all linen/uniforms before issuing and arrange repairs.
Report any damage or losses.
Follow all hotel SOPs and procedures.
Maintain professional grooming standards.
Promote teamwork and positive work behavior.
Perform additional duties as assigned.
Job Requirement:
Minimum 3 years of experience in linen room / laundry operations
Bachelor’s degree in Hospitality Management
Proficient in hotel linen/uniform distribution, laundry quality control and inventory management.
Familiar with textile characteristics and professional laundry standards
Skilled in operating industrial laundry equipment and linen management systems.
Capable of establishing and optimizing linen room SOPs to improve linen turnover efficiency.
Possess cost analysis skills for laundry operations with ability to effectively reduce linen loss rate.
Flexible schedule availability (including night shifts, weekends, and holidays).
Fluent in Cantonese and Mandarin, with good English communication skills
Able to work under pressure and adapt to shift schedules.
Housekeeping Coordinator
Responsibilities:
Answer calls promptly and professionally, relay messages to relevant staff
Coordinate room status changes between Front Office & Housekeeping
Process lost & found items properly
Submit urgent maintenance requests to Engineering
Prepare daily room attendant assignments and room assignments
Generate and review occupancy reports (OOO/VIP/arrivals/departures)
Manage guest loan items with proper documentation
Follow all hotel SOPs and grooming standards
Demonstrate professional conduct and teamwork
Perform additional duties as assigned by superior
Requirements:
High school diploma or above
With related experience is advance
Room Attendant
Responsibilities:
Sorts soiled linen / uniforms and forwards to the Laundry.
Maintains the area of responsibility in a clean and orderly manner.
Ensures proper shelving of the clean linen / uniforms.
Reports any damage or loss of linen / uniforms to the supervisor. Send damaged items to the sewing room for repair.
Prepares clean linen according to the requisition.
Assists the supervisor in checking inventory.
Performs any other duties as directed by the Linen Room Supervisor.
Follows strictly all Hotel’s and Housekeeping departmental standard operating procedures.
Maintains personal grooming as per Hotel’s standard.
Emphasizes on good personal behavior as per guidelines laid down in the Employee Handbook.
Requirements:
Minimum 1 year of room cleaning experience (hotel experience preferred).
Proficient in standard room cleaning procedures.
Proper use of various cleaning equipment and chemicals.
Proper handling of lost-and-found items.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.
Public Area Attendant
Responsibilities:
Cleans assigned areas (public spaces, back-of-house, offices, F&B outlets) include walls, windows, garbage disposal, carpet/furniture shampooing, and floor maintenance.
Ensures equipment is well-maintained and reports defects to supervisors.
Follows hotel safety, emergency, and pest control procedures.
Handles lost-and-found items promptly.
Adheres to hotel/department SOPs, grooming standards, and employee conduct guidelines.
Performs additional duties as assigned and promotes teamwork.
Requirements:
Able to identify cleaning requirements for different materials.
Capable of prolonged standing work.
Diligent and detail-oriented, able to complete tasks independently.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.
Tailor / Seamstress
Responsibilities:
Professionally alter/repair uniforms, drapes and linens to hotel standards.
Maintain an organized inventory of sewing supplies.
Ensure equipment and work area remain clean and functional.
Complete assigned tasks from Linen Room Supervisor.
Strictly follow all hotel and departmental procedures.
Maintain proper personal appearance standards.
Exhibit professional conduct and teamwork.
Requirements:
Prior experience in tailoring or related work is preferred.
Familiarity with various fabrics and sewing techniques.
Detail-oriented, responsible, and able to work independently.
Good time management skills.
Able to adapt to hotel working environment and shift schedules.
Basic communication skills and a strong sense of teamwork.
Able to work under pressure and adapt to shift schedules.
Safety Assurance
Safety Assurance Team Leader
Responsibility:
Supervisor all security operations, including surveillance systems, access control, and patrol
Respond promptly to security incidents, emergencies, and guest complaints
Ensure the safety of guests and employees by maintaining a visible security presence throughout the hotel
Provide ongoing training to safety personnel on emergency responses, conflict resolution, and customer service
Requirements:
Minimum 3 to 5 years of experience in safety / security management, preferably in the hospitality industry
Relevant security certificates (e.g., CPP, PSP, or equivalent) are a plus
Possession of First Aid and CPR certification is an advantage
Excellent communication and interpersonal abilities
Proficiency in using security systems and technology
Ability to remain calm and make quick decisions under pressure
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Safety Supervisor
Responsibilities:
Develop and implement hotel security policies and emergency plans
Supervise daily duties and shift schedules of security staff
Conduct safety training to enhance staff awareness
Handle emergencies and report to management promptly
Regularly inspect surveillance systems, fire equipment, and evacuation routes
Maintain effective communication with police, fire departments, and other external agencies
Plan and execute security measures for major hotel events
Prepare security reports and recommend improvements
Requirements:
Minimum 3 years of experience in hotel or property security management
Familiarity with security systems, fire equipment, and emergency procedures
Strong organizational, coordination, and leadership skills
Ability to handle emergencies and make quick decisions independently
Excellent communication skills and customer service mindset
Willingness to work shifts and on holidays
Security certification or relevant professional license preferred
Safety Assistant
Responsibilities:
Patrol all hotel areas to ensure safety and eliminate hazards
Handle security-related issues for guests and staff
Monitor surveillance systems and report irregularities promptly
Assist in managing emergencies and unexpected incidents
Control access at entrances and exits for people and vehicles
Support fire drills and safety training activities
Maintain order in public areas and prevent disputes or disturbances
Keep duty logs and report work status to supervisors
Requirements:
Prior experience in hotel or property security is preferred
Physically fit and able to work shifts, including night shifts
Good observation skills and ability to respond to emergencies
Responsible and detail-oriented work ethic
Basic communication skills and customer service awareness
Familiarity with security equipment and procedures is a plus
Basic Security Training Course certification is preferred
Estate
Duty Engineer / Technician
Responsibilities:
Oversee the installation, operation, and maintenance of electrical, HVAC, plumbing, and other mechanical systems in our properties
Assist Manager in creating plans for mechanical, electrical, and plumbing systems maintenance and designing solutions for existing problems
Conduct regular inspections and checks of mechanical, electrical, and plumbing systems and ensuring all building code requirements are met
Perform regular maintenance to ensure optimal functioning of equipment
Stay up to date with the latest industry regulations and best practices
Perform other tasks assigned by Manager
Requirements:
Minimum 2 years of relevant experience on coordination of MEP services
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field
Familiar with MEP or Building Services requirements and standards
Self-motivated and can work independently and sound problem-solving skills
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel
Good command of both spoken and written Chinese and English
Excellent interpersonal and communication skills
Immediately available is preferable
Sales & Marketing
Marketing Manager / Assistant Marketing Manager
Responsibilities:
Develop and implement marketing and promotional strategies for the brand, ensuring alignment with overall brand objectives
Create annual marketing plans, including specific goals and budgets
Create and execute targeted activities to enhance guest value and increase revenue, collaborating closely with various departments to highlight unique brand experiences
Act as a liaison between different business units, understanding their needs and designing effective marketing plans or strategic actions
Monitor and evaluate the effectiveness of ongoing marketing activities, setting key performance indicators for future initiatives
Regularly update market trends, competitor analysis, and customer preferences to identify growth opportunities
Design and execute hotel-specific promotional activities such as special packages, holiday events, and membership programs to attract more guests
Maintain and develop relationships with key clients and partners to ensure high levels of customer satisfaction and loyalty
Manage the hotel's social media accounts, create engaging content, and interact with followers to enhance the brand's online presence
Proofread all marketing collaterals before publishment to ensure accuracy and consistency
Requirements:
Minimum 5-8 years of experience in marketing, with 3 years in a managerial role, preferably in the hospitality industry
Bachelor’s degree in Business, Marketing, or a related field
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Sales Manager / Assistant Sales Manager
Responsibilities:
Develop market analysis and competitive analysis to improve campaign performance and achieve sales targets
Explore, identify, and develop new opportunities
Perform sales activities to meet corporate objectives
Ensure completeness and validity of customer orders, and coordinate with various departments
Monitor and evaluate sales activities to achieve desired business goals
Service new and existing clients
Conduct market research to monitor industry trends and competitor activities
Provide guests with information (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
Compile sales performance reports; collect feedback from sales channels and keep track of results to identify areas for improvement
Responsible for planning, preparing, coordinating, operating, executing, and evaluating online campaigns and offline events
Establish strong relationships with key clients, negotiate and prepare contracts
Perform other tasks assigned by the Senior Sales Manager
Proofread all sales collaterals before publishment to ensure accuracy and consistency
Requirements:
Minimum 5-8 years of experience in sales, with 3 years in a managerial role, preferably in the hospitality industry
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Sales Executive
Responsibility:
Handle all sales-related documentation, activities and reports
Manage accounts and maintain client relationships
Assist in sales strategy planning and perform market and competitor analysis
Adherence to company policies and perform other duties as assigned by superior to meet business needs
Requirement:
Minimum 1 year of sales experience, preferably in hospitality
Diploma in Hospitality Management, Business Administration or a related field
Finance
Finance Supervisor - Account Receivable & Income Audit
Responsibility:
Compile and audit all income (especially for Rooms & Restaurants) related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis;
Prepare journals, daily operating report and reconciliation;
Ensure all debit card, credit card and digital transactions are properly audited, booked and reconciled to bank statements and journals are recorded on a timely basis;
Prepare daily report reflecting total sales and submitted to Financial Controller & Management;
Prepare a daily breakdown for cash management and follow up the subsequent settlements by cashiers.
Verify and update invoices, debit and credit notes, vouchers and receipts to guests;
Reconciliation of receivable statement against system statement accounts;
Ensure month end city ledger closing balance agree with G/L & Manage AR clearing account to ensure it is properly reconciled;
Work closely with guests (especially for travel agents, group guests) and internal departments to ensure all documents are in order for receiving processing and issues, queries and disputes are resolved in a timely manner;
Ensure that vouchers are presented in numerical sequence and are properly accounted for;
Prepared necessary information/ breakdown/ schedules/ reports requested by superior or auditor
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Minimum 3 years of experience in Accounting / Finance role, preferably in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus
Ability to meet deadline
Detail-oriented team player with financial analytical skills.
Purchasing Supervisor
Responsibility:
Assist to establish and implement purchasing department policies & procedures
Advise superior on ways to improve effectiveness and efficiency of Purchasing department
Create monthly & yearly purchasing plans with a focus on cost control, budget management, and the identification of local and overseas vendors
Research potential vendors, compare and evaluate offers from suppliers
Negotiate contract terms for agreement and pricing
Track orders and ensure timely delivery
Prepare purchasing forms, reports for approval process, including cost analysis and review quality of purchasing products
Other duties or ad-hoc tasks assigned by superiors
Job Requirement:
Minimum 3 years of experience in purchasing in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
General Cashier
Responsibility:
Responsible for cash management of hotel;
Responsible for processing the daily cash receipt of hotel or restaurant, computer accounting entry to ensure accuracy of accounts;
Responsible for cash paperwork processing and making statements;
Assist the hotel finance department with daily affairs and operations.
Follow department guidelines to perform work process of cashier counter, including verifying and keeping stubs to avoid any short payment or discrepancies in accounts;
Manage, train and guide departmental cashiers on proper cash handling and reporting standards;
Requirement:
Minimum 3 years of experience in cashier in the hospitality industry - High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Proficient in Microsoft Office Suite and Infrasys POS
Flexible with rotating shift schedules
Finance Assistant (AR & Income Audit)
Responsibility:
Process invoices, debit and credit notes, vouchers and receipts to guests;
Issue statement and reconciliation to group guest, especially for OTA, other travel agents or groups;
Sort out, filing, archiving relevant AR & Income audit supporting documents;
Audit and trace the bank records for accuracy of cash/bank receipt;
Act as cashier substitute when necessary.
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduate is welcome
Software: Words, Excel, Powerpoint, SageX3.
Ability to meet deadline
Detail-oriented team player with financial analytical skills
Finance Assistant (AP & Costing)
Responsibility:
Prepare payment vouchers, cheque, remittance;
Ensure regular payment are handled on times;
Sort out, filing, archiving relevant AP & Costing supporting documents;
Participate in month end stock taking and assist Auditor for annual stock taking;
Messenger for banks, supplier and government departments etc;
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduates are welcome
Software: Word, Excel, PowerPoint, SageX3
Ability to meet deadline
Detail-oriented team player with financial analytical skills
Warehouse Assistant
Responsibility:
Conduct monthly full counts & daily spot checks;
Investigate variances and implement corrective actions;
Monitor temperature logs for cold room (e.g. -18C to 4C);
Update stock movements in Sage X3 System;
Identify slow-moving items for utilization;
Minimize spoilage or obsolescence losses;
Organize storage by category (food/beverage/cleaning zones);
Enforce First-In-First-Out (FIFO) policy;
Distribute requested items to user departments;
Requirement:
High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
Cashier
Responsibilities:
Handle all payment transactions at the restaurant and lounge cashier counter, including operating the POS system and cash register for cash, credit card, and digital payments.
Accurately and efficiently process sales, payments, refunds, and exchanges using the POS system (Infrasys).
Count and verify the cash float at the beginning and end of each shift, immediately reporting any discrepancies (overages/shortages).
Check, organize, and file all transaction records; perform end-of-shift cash settlement and reconciliation, verifying the day's total revenue.
Clean and organize the checkout counter work area, ensuring a tidy and professional environment.
Strictly adhere to all company policies, procedures, and internal controls regarding cash handling, security, and financial reporting.
Assist the General Cashier or Finance department with daily cash deposits, reporting, and other tasks as required.
Requirements:
High school graduate or above.
Experience as a Cashier in the hospitality industry (hotel, restaurant, or similar).
Must be willing and able to work in shifts (including nights, weekends, and holidays).
Human Resources
Human Resources Manager / Assistant Human Resources Manager
Responsibilities:
Provide administrative support to HR, including but not limited to:
Managing employee records and databases
Coordinating new hire orientations and employee onboarding
Processing employee paperwork and benefits
Maintaining confidentiality and handling sensitive HR matters
Assist in the recruitment process, including but not limited to:
Posting job advertisements and managing job applications
Coordinating interviews and assessments
Conducting background checks and reference checks
Develop and implement employee engagement initiatives, including but not limited to:
Organizing employee events and activities
Conducting employee surveys and focus groups
Developing internal communications and company newsletters
Ensure compliance with labor laws and regulations, including but not limited to:
Managing staff's compensation claims and return-to-work programs
Conducting workplace investigations and disciplinary actions
Maintaining accurate records of employee attendance and leave
Assist in the development and implementation of HR policies and procedures
Perform other HR-related tasks as required
Requirements:
Minimum 5-8 years of experience in HR, 3 years experience in managerial role, preferably in the hospitality industry
Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field
Proficiency in Microsoft Office and HR software
Excellent organizational skills
Ability to maintain confidentiality and handle sensitive HR matters
Knowledge of labor laws and regulations in Macau
Strong interpersonal abilities and communication skills
Good command of spoken and written Chinese and English
Senior Human Resources Officer / Human Resources Officer
Responsibilities:
Provide administrative support to HR, including but not limited to:
Managing employee records and databases
Coordinating new hire orientations and employee onboarding
Processing employee paperwork and benefits
Maintaining confidentiality and handling sensitive HR matters
Assist in the recruitment process, including but not limited to:
Posting job advertisements and managing job applications
Coordinating interviews and assessments
Conducting background checks and reference checks
Develop and implement employee engagement initiatives, including but not limited to:
Organizing employee events and activities
Conducting employee surveys and focus groups
Developing internal communications and company newsletters
Ensure compliance with labor laws and regulations, including but not limited to:
Managing staff's compensation claims and return-to-work programs
Conducting workplace investigations and disciplinary actions
Maintaining accurate records of employee attendance and leave
Assist in the development and implementation of HR policies and procedures
Perform other HR-related tasks as required
Requirements:
Minimum 3-5 years of experience in HR, preferably in the hospitality industry
Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field
Proficiency in Microsoft Office and HR software
Excellent organizational skills
Ability to maintain confidentiality and handle sensitive HR matters
Knowledge of labor laws and regulations in Macau
Strong interpersonal abilities and communication skills
Good command of spoken and written Chinese and English
Executive Office
Assistant to General Manager
Responsibilities:
Assist the General Manager in daily operations and strategic planning
Manage the General Manager's calendar, scheduling meetings, appointments, and travel arrangements
Prepare reports, presentations, and correspondence as needed
Facilitate communication and collaboration with other departments to ensure seamless operations
Attend meetings, take minutes, and follow up on action items
Support budget preparation and financial reporting
Coordinate special projects and initiatives as directed by the General Manager
Maintain and organize files and records for easy access and reference
Handle guest inquiries and concerns, ensuring prompt resolution
Requirements:
Minimum 5 years of experience in an administrative or assistant to executives role, preferably in the hospitality industry
Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field
Exceptional organizational and time management skills, with a keen eye for detail
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and hotel management software
Ability to multitask, prioritize effectively, and thrive in a fast-paced environment
Discretion and integrity in handling confidential information and sensitive matters
A proactive approach to problem-solving and a commitment to excellence
Ability to work independently and as part of a team
Knowledge of hospitality operations and industry trends is an advantage
Strong interpersonal abilities and diplomatic communication skills
Good command of spoken and written Chinese and English
Secretary
Responsibilities:
Provide high-level administrative support to the General Manager
Manage the General Manager's calendar, schedule appointments, meetings, travel arrangements and itineraries with precision
Prepare and organize reports, presentations, and documents for meetings
Conduct research, compile data, and produce insightful analyses to support decision-making processes
Anticipate the needs of the General Manager and proactively address them to enhance efficiency and effectiveness
Handle correspondence, including emails, phone calls, and letters, ensuring timely response
Examine, verify, and organize a variety of records and reports including budget documents, invoices, and regulatory reports
Attend meetings, take minutes, and follow up on action items
Facilitate communication and collaboration with other departments to ensure seamless operations
Develop and maintain strong relationships with internal and external parties
Maintain and organize files and records for easy access and reference
Maintain confidentiality and discretion in handling sensitive information and matters
Perform other administrative tasks as required
Requirements:
Minimum 5 years of experience in a secretarial or administrative role supporting executives, preferably in the hospitality industry
Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field
Exceptional organizational and time management skills, with a keen eye for detail
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and executive support software
Ability to multitask, prioritize effectively, and thrive in a fast-paced environment
Discretion and integrity in handling confidential information and sensitive matters
A proactive approach to problem-solving and a commitment to excellence
Ability to work independently and as part of a team
Knowledge of hospitality operations and industry trends is an advantage
Strong interpersonal abilities and diplomatic communication skills
Good command of spoken and written Chinese and English
Administrative Support: Provide comprehensive administrative support to senior executives, including calendar management, travel arrangements, and meeting coordination.
Communication: Serve as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely responses.
Project Management: Assist in the planning and execution of projects, including tracking progress, deadlines, and deliverables.
Documentation: Prepare and maintain reports, presentations, and other documents as required; ensure all documentation is accurate and up-to-date.
Event Coordination: Organize and manage executive meetings, conferences, and corporate events, including logistics and materials preparation.
Research and Analysis: Conduct research and provide analysis to support decision-making processes for the executive team.
Team Collaboration: Work closely with other departments to facilitate collaboration and ensure alignment with organizational goals.
Requirements:
Bachelor’s degree in Business Administration, Management, or a related field.
Minimum of 5 years of experience in an executive support role or similar position.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
Demonstrated ability to maintain confidentiality and handle sensitive information.
Strong problem-solving skills and attention to detail.
Experience in project management and familiarity with project management tools.
Knowledge of corporate governance and compliance standards.
Previous experience in a leadership role is a plus.
Good command of spoken and written Chinese and English
