申請方式
對職位有意者請將個人履歷並註明申請職位電郵至：hr@ctm.com.mo
Interested applicants please send application letter to e-mail address: hr@ctm.com.mo
澳門電訊股份有限公司誠聘以下職位：
CTM invites application to the post of:
澳門電訊股份有限公司
Companhia de Telecomunicações de Macau, S.A.
Senior Clerk, AI & Big Data Innovations (Ref. 622)
Job Description:
Assist to collect, organize, interpret data to create business insights
Prepare reports on findings and project status to management and stakeholders
Understand the needs of customers and assist to prepare business proposals
Assist to prepare and conduct product presentation tailored to customers’ requirements
Carry out analysis by using statistical techniques and produce reports
Work closely with internal teams and external customers on data operation and data service development
Assist to manage suppliers / vendors to meet business requirements
Requirements:
Degree holder in Management Information Systems / Marketing or related discipline
Fluency in both spoken/written English and Chinese
Fluency in Putonghua will be an advantage
Two years or more experience related to business data analysis
Ability to convey technical concepts to non-technical audience
Strong analytical and presentation skills and attention to details
Detailed and result-oriented with problem-solving mind set
Strong collaboration and organizing skills
Good at job prioritization and meeting tight deadlines
Good knowledge on AI applications will be an advantage
Good communication & interpersonal skill
Assistant Manager, Training (Ref. 600)
Job Description:
To take care of implementation, management and development of training programs to enhance employee skills, performance and productivity aligning with organizational goals
To collaborate closely with department heads to identify and analyze training needs
To monitor and evaluate training sessions for meeting objectives and improve employee performance
To analyze training outcomes and recommend improvement to enhance program effectiveness
To prepare and conduct reports on training activities, figures and results to management, group and other entities.
To maintain training records, database and schedules
To forecast and manage yearly training budget
To coordinate with external training providers and vendors as needed
Requirement:
Degree holder in Human Resources or relevant discipline
Fluency in spoken / written English & Chinese
Fluency in Putonghua is a definite advantage
5 years of experience in employee training and development with at least 1 to 2 years at supervisory level
Good presentation, facilitation and communications skill
Strong interpersonal skill to work effectively with cross-functional teams
Ability to identify training challenges and develop effective solutions
AI Specialist, AI & Big Data Innovations (Ref. 625)
Job Description:
To assist team manager in formulating front-end development and UI/UX design strategies for enhancing overall user experience and system performance
Design intuitive and attractive User Interfaces (UI), and responsible for the development, maintenance, and technical optimization of front-end products
To prepare reports on design progress and technical evaluation
Understand user needs and translate business logic into aesthetically pleasing and functional front-end solutions
To conduct technical feasibility analysis and product design demonstrations tailored to customers’ requirement
Assist to leverage innovative front-end technologies and design trends for supporting business objectives and cross-platform development
To manage and monitor design guidelines and code quality to meet business and security requirements
To provide training and support to team members on UI design thinking and front-end best practices
Requirements:
Degree Holder in Computer Science / Multimedia Design or related discipline
Fluency in both spoken/written English and Chinese
Fluency in Putonghua will be an advantage
Working experience related to front-end development (e.g., React, Vue.js) and UI/UX design
Ability to convey design concepts and technical details to non-technical audience
Familiarity with UI design tools and proficient in HTML5, CSS3, and JavaScript will be an advantage
Good aesthetic sense, analytical and problem-solving skills
Good communication & teamwork spirit
Senior AI Specialist, AI & Big Data Innovations (Ref. 626)
Job Description:
To design and optimize LLM prompt strategies to enhance AI application performance
Test and evaluate LLM generation outputs, monitor quality, and conduct iterative improvements
To prepare reports on prompt effectiveness and project status
Understand business needs and translate business logic into highly efficient prompt solutions
To establish a prompt library and best practice guidelines tailored to product requirements
Assist to leverage the latest LLM technologies for supporting and exploring new AI business directions
To provide training and support to staff on LLM applications and prompt engineering techniques
Requirements:
Degree Holder in Computer Science / Artificial Intelligence or related discipline
Fluency in both spoken/written English and Chinese
Fluency in Putonghua will be an advantage
Working experience related to LLM applications, NLP, or prompt engineering
Ability to convey AI and technical concepts to non-technical audience
Deep understanding of mainstream LLMs (e.g., Qwen, Deepseek) mechanisms and API integrations will be an advantage
Good analytical, logical thinking, and attention to details
Good communication & interpersonal skill
Officer, Purchasing (Network Service) (Ref. 327)
Job Description:
To provide purchase support to internal customers especially on telecom network services and external project cases
To analyse purchase requirement, strategy planning, sourcing, negotiation and contractual arrangement
To effectively manage the performance and services provided by suppliers for meeting business changing needs
To achieve the best purchasing result by gaining /balancing competitive advantages under company policy and leveraging overall needs across different requirement from various sectors
To prepare and deliver key purchase and recommendation report/presentation
Requirements:
Degree holder in Telecom Engineering or Business Administration
Fluency in spoken/written English and Chinese
Fluency in Putonghua will be advantageous
3 to 5 years of experience in purchasing or related market sector
Good communication, analytical and interpersonal skills
Good pro-activeness & independency
Analyst Programmer, Business Applications (Ref. 469)
Job Description:
To assist team leader To carry out application/system development and support
To assist in prototype development, GUI and navigation design
Troubleshooting and bug fix on application/system incident/error
To investigate the root cause of system error and seek for solutions
To develop new systems and enhance existing systems based on business requirement
To participate on system design, application development/deployment, implementation etc.
Coordinated with vendor and user for application/system development and implementation
To evaluate application/system performance for improvement
To provide emergency call-out and non-office hour support
Requirements:
Degree holder in Computer Science, Information System or equivalence
Fluency in spoken / written English and Chinese
Proactive, positive thinking and willing to learn new technologies
Knowledge in SDLC, business analysis and system development
Knowledge on application development in Python, Node.js, Java, HTML, JavaScript or C/C++ in Linux or Windows environment
Knowledge in database system with procedural Language (SQL) in Oracle/MySQL
Account Manager, Enterprise Solutions (Ref. 248)
Job Description:
To lead and provide guidance to Senior Sales Executive in daily sales activities
To sell and promote all products and services to corporate/business customers
To achieve sales targets, provide value-added solutions to meet customer needs
To build rapport and develop long-term relationship with valued customers and achieve high level of customer satisfaction
Maximizing business opportunities from either existing or new accounts and securing customers from competitors
Requirements:
Degree holder in Business Administration or equivalent
Fluency in spoken/written English and Chinese
Fluency in Putonghua will be advantageous
3 years or above experience at supervisory position in sales area
Technical knowledge in telecom service will be advantageous
Able to develop own customer base
Result-oriented with strong communication skills
Highly independent, self-motivated and enthusiastic
Holder of valid light vehicle driving license
Assistant Engineer, Service Operation Centre (Security Operation Centre Development) (Ref. 620)
Job Description:
Responsible for AI based development
To perform design, development and implementation of AI related applications
To perform functional verification testing and defect fixing
To handle web project/portal management and content update
To perform system administration
To propose innovative ideas to meet the market trend
Requirements:
Degree holder of Computer Science or related IT discipline
Fluency in spoken / written English & Chinese
Experience in developing MVC models and strong at object-oriented techniques
Experience in AI/ML with LLM-based automation skills to enhance operational efficiency, including predictive analysis, anomaly detection and ticket automation
Secure programming mindset with knowledge of OWASP Top 10, secure coding practice
Knowledge of Python, PHP, CSS, HTML, Bootstrap, Javascript, MySQL
Sound knowledge on various Linux and Windows server OS.
Experience in Version Control System such as Git is an advantage
Experience in using Web Application Framework such as Laravel is an advantage
Familiar with iPhone or Android application development is an advantage
Customer Service Executive, Customer Service Provision (PC Support) (Ref. 289)
Job Description:
To maintain PC inventory for the Company
To perform PC hardware and software installation, support, repair and upgrade
To monitor PC software license
To record PC hardware and software problem
To perform LAN cabling
Requirements:
Degree holder in Computer Science, Network Engineering or related discipline
Fluency in spoken/written Chinese and English
Working experience in PC support will be advantageous
Good communication skill
Assistant Manager, Regulatory & Cost Accounting (Ref. 270)
Job Description:
To collect and analyse data, prepare statistic report to Government
To handle ad hoc enquires from Government
To handle Financial Modeling as well as Activity Based Costing Model management
Requirements:
Degree holder of Business Administration major in Accounting / Finance / Economics
Fluency in spoken/written English and Chinese
Working experience in management reporting & telecom industry is a definite advantage
Good PC skill
Good communication, analytical and interpersonal skills
Able to work independently and under pressure
Project Manager, Enterprise Solutions (Managed Services) (Ref. 618)
Job Description:
To manage and deliver IT, AV and networking business projects for corporate customers
To conduct presentation of project progress to customers
To manage the relationship between customer and sub-contractor
To implement risk management and preventive action during the process of project delivery
To select potential products and vendors for business development
To work with relevant parties for ensuring successful project delivery
Requirement:
Degree holder in Computer Science or equivalent
Fluency in spoken / written Chinese and English
Knowledge of Putonghua is preferable
Holder of Project Management Professional
3 to 5 years of experience in project management of business solutions
Familiar with network products like router, switches and firewall
Holder of light vehicle driving license
Holder of HCIA / HCIP (WLAN) will be advantageous
Good communication and presentation skills
Accountant, Corporate Reporting and Internal Control (Ref. 580)
Job Description:
To prepare monthly management accounts and conduct financial variance analysis
To review financial policies and provide compliance advice according to company policies
To prepare monthly reports for submission to the Group
To provide coordination amongst relevant parties in the preparation of annual internal audit
To provide assistance / facilitation in optimizing internal controls
To build & establish good relationship with business users for mutual support
Carry out ad-hoc reporting/analysis as required
Requirements:
Degree holder majored in Accounting or equivalent
Fluency in both written/ spoken Chinese and English
2 years or above experience in accounting or related field
Working experience in renown international audit firm is a definite advantage
Good analytical skills and communication skills
Strong ability to meet deadlines
Good PC skill especially in the use of Microsoft Word, Excel and PowerPoint
供電系統工程師，基建及接入 (Ref. 616)
工作範圍：
制定電力系統的發展規劃及優化方案
策劃及安排電力系統風險排查、整改及設備更換工作
制定施工方案、驗收標準，以及編寫技術需求標書及報告
審核外判商提交的技術方案及規範，以及監管其施工質量及進度
深入分析電力故障成因，並提供有效的解決方案
選配電力設備參數，管理零配件庫存
與各相關部門保持良好關係，有需要時協調跨部門項目及工作
籌劃及安排團隊技術培訓、事故演習等工作
管理團隊日常運作，包括定期保養、巡查、維修及裝配電等
職位要求︰
大學畢業，主修機電工程、電力系統工程或相關科目
能操及書寫流利中英文，能操流利普通話為佳
五年或以上大型電力系統或項目工程經驗，電力設備維修保養管理經驗，有電訊業電力管理經驗為佳
熟悉電力設備和電力施工規範
良好的組織及分析能力，具跨部門協作能力為佳
熟悉 AutoCAD 軟件操作
持澳門勞工事務局發出的高級維修電工證
持澳門勞工事務局發出的有效職安卡
持有效的澳門駕駛執照 (汽車及電單車) 及具駕駛經驗
Principal IT Specialist, IT Infrastructure (System Administration) (Ref. 530)
Job Description:
Formulated architectural design for IT Infrastructure
To perform administration and support for IT System, Storage Area Network (SAN) and Networks
To provide L2 support for system incident, error etc.
To manage system and network performance including monitoring and capacity planning
To evaluate IT system and network technologies
To participate in IT projects
To assist on development of IT policy, standard and procedure
To handle incident response, disaster recovery planning and perform drill testing
Requirement:
Degree holder in Computer Science / Computer Information Systems / Network Engineering
Fluency in spoken / written Chinese and English
Holder of MCITP / MSCE / LPIC-1 / RHCE
3 to 5 years experience in administering Windows, Linux & Unix
Sound knowledge on server grade hardware, SAN, network devices, data centre management and Cloud solutions.
Experience in IBM AIX, Redhat, VMware, Hyper-V, or KVM will be an advantage
Sound knowledge on security control, ISO20000, ISO27001, PCI DSS and various application servers will be an advantage
Holder of CCNA or VCP preferable
Good communication and analytical skills
User Experience Designer, Digital Media (Ref. 66)
Job Description:
Create intuitive and visually appealing user interfaces, develop prototypes and wireframes and perform usability testing to validate design effectiveness
Design, develop and implement internet applications, ensuring applications meet user needs and market trends
Participate in the creation of multimedia content, to enhance user interaction
Conduct functional testing to ensure product stability and efficiency
Conduct user research, collect and analyze user feedback to gain insights into user needs and behaviors
Work closely with the team to ensure design feasibility and consistency, and propose innovative solutions to meet evolving market demand
Requirements:
Degree holder in UX / UI design or related ICT discipline
Fluency in spoken and written English & Chinese
Working experience in user experience design is a definite advantage
Experience in MVC model development and strong object-oriented programming skills
Knowledge of version control systems (e.g., SVN and Git) and web application frameworks (e.g., Symfony and Zend).
Familiarity with front-end frameworks such as TailwindCSS, Angular, and Next.js.
Proficient in design tools (e.g., Sketch, Figma, Adobe Photoshop, Adobe Illustrator) with experience in application design.
Ability to create visually appealing multimedia content and strong user interface design capabilities
Senior Clerk, Planning & Development (Ref. 613)
Job Description:
To identify market opportunities for new telecom applications/services.
Design service architecture, manage project timelines, resources and risk during implementation
To ensure deliverable meet business / technical requirement
To monitor KPI of live product / services
To conduct data analysis for service enhancement & cost effectiveness
To drive creative solutions aligned with industry trends
Coordinate internal and external functional teams for development
Requirements:
Degree holder in e-Commerce / Management Information System / Computer Science
Fluency in spoken / written English and Chinese
Innovative and pro-active with good organizing skill
Project management, AI or data analysis experience is an advantage
Strong sensitivity to technology changes and trends
Senior Manager, Customer Loyalty & e-Commerce Business (Ref. 611)
Job Description:
To manage and support end-to-end launch of e-Commerce and loyalty programs
To monitor program effectiveness, adjust strategies for actionable improvement
To conduct customer analysis for customer profile identification
To understand the needs of customers for driving e-Commerce conversation rate and loyalty rewarding scheme
To open up, build and maintain good relationship with merchants, business partners and relevant external parties
To work closely with different teams for achieving the business goal of e-Commerce and loyalty
Requirements:
Degree holder in Business / Marketing / Commerce or related discipline
Fluency in both spoken/ written English & Chinese
5 years or more experience in commercial sector with 3 years at supervisory level
Leading experience in deploying customer loyalty and e-Commerce program
Knowledge in online platform UI/UX, e-marketing and up-to-date technology sense
Creative & Innovative to develop strategic plans for e-Commerce and loyalty programs
Good interpersonal skill to deal with stakeholders, merchants/business parties
Strong sense of leadership and responsibility
Manager, Digital Media (Ref. 500)
Job Description:
To develop and implement strategies to increase public awareness of Home Media through various social media platforms and promotional programs
To take care of Home Media services such as content offerings and service features based on customer needs and market demands
Maintain, update, and optimize content information across all CTM channels, ensuring accuracy and relevance from inside out and vice versa
To conduct research on market trends and identify new opportunities to enhance Home Media content portfolio and overall attractiveness
To conduct analysis on content performance metrics, develop insights, and create programs and implement creative marketing initiatives aimed at boosting subscription rates and customer engagement and brand visibility
Gather and integrate customer feedback to continuously improve content offerings and service delivery
Prepare and manage usage reports to evaluate content program effectiveness and identify areas for improvement
To build and maintain good relationships with vendors, content providers, and internal stakeholders to ensure smooth operations and collaboration
To take care negotiation and management of content service agreements for alignment with business goals and company compliance
Requirements:
Degree holder in Marketing / Business / Communications or related discipline
Fluent in spoken/written English and Chinese
Proficiency in Putonghua is an advantage
Three years or more experience in service development planning and management, preferably in the media or telecommunications industry
Strong business acumen with an up-to-date understanding of market trends, consumer behaviour, and competitive landscape
Innovative and proactive in generating ideas and insights to enhance business awareness, development, and operational efficiency
Strong leadership, good interpersonal and communication skills
Strong organization and coordination skill to take care of multiple projects with tight deadline
Principal IT Specialist, IT Infrastructure (Network Administration) (Ref. 288)
Job Description:
To develop and maintain the architectural design for IT systems and network
To perform systems and network performance monitoring and capacity planning
To assist disaster recovery planning and perform drill testing
To perform incident response
Conduct implementation of network changes and upgrades
To perform Cloud and related systems requirements and development
To develop policies, standards and procedures
Requirements:
Degree holder in Computer Science / Computer Information Systems / Network Engineering
Fluency in spoken/written Chinese and English
2 to 4 years of experience in network administration
Experience in LAN/WAN/MAN architecture design, network topology design, data center network design
Experience in firewall, routers, switches, VPN, SDN, SD-WAN, Cloud computing and overlay network technology
Holder of one or more of professional certificates like CCNP, CCIE, HCIP, HCIE is a definite advantage
Sound knowledge on security control, ISO20000, ISO27001, PCI DSS and various application servers will be an advantage
Good communication and analytical skills
技術員，客戶服務供應 (土木工程運維及繪圖) (Ref. 608)
工作範圍：
配合政府項目及法規要求，提交公司道路工程設計圖紙，如施工方案、交通規劃方案，以及綜合各專營公司的整合方案等
根據公司未來發展項目，估算土木工程人力及物料成本，確保有效使用公司資源
巡查工程地盤，監察施工質量及進行，驗收工程，以確保符合政府道路監督部門要求
提交工程項目進度報告及工程竣工圖紙
參與工程制定方案，工程前期工地現場勘察
參與各政府機關及客戶方的協調會議
職位要求：
大學畢業主修土木工程或其它相關科目
能操及書寫良好中英文，懂普通話為佳
三年或以上土木工程相關工作經驗，其中以工程維護範疇為主
具備工程監督工作經驗為佳
懂一般電腦文書操作，熟悉操作AutoCAD設計軟件為佳
具輕型汽車及電單車駕駛執照，熟悉澳門道路為佳
良好協調及溝通能力
具獨立分析及處理問題能力
良好團隊工作精神
Assistant Project Manager, Customer Service Provision (Ref. 606)
Job Description:
To assist Project Manager to define project goals and scope and work for the implementation of projects
To assist Project Manager to oversee the performance of vendor and conduct quality control & evaluation to meet the required standards.
To act as main contact point of the team for comprehensive communication when multiple units are assigned to the same project
To identify and manage potential risks and liabilities of contracts
To keep close contact with cross functional teams to identify and solve problems
To liaise with project stakeholders regarding project details and deliverables
To monitor and keep track of project progress and report to Project Manager
To handle administrative work like preparing budgets and scheduling meetings etc.
To perform other duties assigned by Project Manager in an orderly and efficient manner
Requirements:
Degree holder in Business Management or related discipline
Fluency in spoken / written English & Chinese
Fluency in Putonghua is an advantage
Proficiency in Microsoft Office and project management software.
One year or more of experience related to IT or Voice projects or administrative assistance is an advantage
Proactive with good communication and interpersonal skill
Good organizing skill and strong at work prioritization
Engineer, Data Network Development (Ref. 587)
Job Description:
To take care of IP Network Design and Planning including design of IP network architecture, capacity planning and security planning.
To execute implementation of IP network infrastructure upgrades and expansion
To conduct analysis of network performance, ensuring high availability, and optimizing network performance
To conduct network assessments and audits for identifying areas of improvement and recommend solutions
To participate in the evaluation and selection of IP network equipment and solutions.
To work closely with cross-functional teams for implementation of network security measures.
To keep abreast with industry trends, emerging technologies and best practices of IP networking.
To provide technical support to Network Operation team
Requirement:
Degree holder in Computer Science / Telecommunications or related discipline
Fluency in spoken / written English & Chinese.
Two or more years of experience in designing, implementing and maintaining IP networks
Good knowledge of IP protocols, routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking technologies.
Good understanding of TCP/IP, subnetting and IP addressing.
Knowledge of Cloud and Network virtualization technologies (e.g., SDN, NFV) is a plus
Good project management skills to drive for accomplishment of technical projects
Strong ability to manage multiple priorities
Good communication and problem solving skill
Strong adaptability to work in a fast-paced and dynamic environment.
Engineer, Mobile and Fixed Network Development (Ref. 588)
Job Description:
To take care of the development and design of mobile 5G network and fixed network solutions to meet the evolving needs of latest technologies
To drive innovation of network products and services by conducting research and analysis on emerging technologies, industry trends and business requirement
To develop and implement network service strategies such as service differentiation and bundling, value-added services.
To monitor and analyze service performance metrics, identify areas for improvement and implement optimization measures
To define business requirements, service plans, take care and ensure successful service launch.
To conduct feasibility studies and business case analysis
To keep abreast with industry standards, regulations, and best practices of mobile 5G network and fixed network technologies and solutions.
To provide technical support to Network Operation team
Requirement:
Degree holder in Telecommunications / Electrical Engineering/ Computer Science or related discipline
Fluency in spoken /written English & Chinese
Two or more year of experience in development of telecommunication network
Good knowledge of mobile network technologies including UMTS, LTE and 5G is a plus.
Familiarity with service design and development frameworks and methodologies.
Good project management skills to drive for accomplishment of technical projects
Good analytical skill to assess market needs and identify service opportunities.
Good communication and presentation skills
Strong adaptability to changing technologies and market dynamics, with a focus on continuous learning and skill development.
Technician, Service Operation Centre (Ref. 407)
Job Description:
To provide support in Network Operations in the areas of mobile, fixed, data and internet networks
To handle network faults and maintenance and give technical support for special events
To assist in network planning and implement network expansion
To monitor and improve the network performance and quality of services
Requirements:
Degree holder of Computer Science or related IT discipline
Fluency in spoken/written Chinese and English
Fluency in Putonghua will be advantageous
To provide standby and call-out support during non-office hour including night period
Holder of light vehicle or motorcycle driving license preferable
Technician, Data Network Development (Ref No: 585)
Job Description:
Assisting in the design and development of IP network architectures and solutions
Supporting the implementation and configuration of IP Network equipment such as routers, switches, firewalls, and other network devices
Assisting in the planning and execution of IP network infrastructure upgrades and expansions
Collaborating with network engineers and cross-functional teams to define network requirements and contribute to network planning
Assisting in troubleshooting network issues and conducting root cause analysis
Analyzing network performance monitoring and optimization activities
Assisting in documenting network configurations, processes, and procedures
Keeping abreast with industry standards, emerging technologies and best practices of IP networking
Executing new IP network equipment acceptance and validation
Requirement:
Degree holder in Telecommunications, Electrical Engineering, Computer Science or related discipline
Fluency in spoken / written English & Chinese
General knowledge of IP networking principles, protocols, and technologies
Basic knowledge of routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking
Basic knowledge of TCP/IP and IP addressing
Good communication and good team spirit to collaborate effectively with cross-functional teams
Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends
Technician, Mobile and Fixed Network Development (Ref No: 586)
Job Description:
Assisting in the development and deployment of mobile 5G network and fixed network architectures and solutions
Supporting the research and analysis of emerging technologies, industry trends and customer requirements for mobile and fixed network services
Assisting in the implementation of mobile network and fixed network service strategies
Supporting in service integration and delivery
Monitoring and analyzing service performance metrics, identifying areas for improvement
Assisting in the documentation and reporting of service development activities
Keeping abreast with industry standards, regulations, and best practices of mobile and fixed network technologies and solutions
Requirement:
Bachelor holder in Telecommunications / Electrical Engineering / Computer Science or related discipline
Fluency in spoken / written English & Chinese
General understanding of IP network technology and routing protocols (OSPF, BGP)
Good analytical and problem-solving skills to assist in assessing market needs and identifying service opportunities.
Basic project management skills to support service development
General knowledge with mobile network technologies is a definite advantage
Good ability to adapt to new technology in fast speed
Good communication and team spirit
Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends
Assistant Service Engineer, Airport O&M (Ref No: 555)
Job Description:
To carry out preventive and corrective maintenance for Airport Systems in the core areas of aviation communication, navigation, surveillance, IT & security.
To ensure all the maintenance works are carried out in accordance to the defined procedures
To coordinate the maintenance related matters with customer's representatives
To provide efficient response to the enquires from both internal and external customers regarding system status
To perform timely update of system maintenance processes
To carry out ad hoc installation works
Requirements:
Degree holder in Electronics / Communications / IT or related engineering disciplines
Fluency in both spoken/written English & Chinese
Mandatory to work on shift basis
Able to work at height
Holder of light vehicle driving license; Holder of heavy vehicle driving license is a definite advantage
1 to 2 years of experience in providing helpdesk services is a definite advantage
Good customer service concept and communication skill
To provide non-office hour support and emergency call-out when necessary
客戶服務主任，零售及中小企銷售發展 (Ref. 10)
工作範圍：
於銷售店內為客戶提供服務及推廣公司產品
收集客戶意見及把客戶諮詢轉為推廣機會
提出建議以改進銷售店運作及業務
支援店內行政工作
職位要求：
中學程度或以上
能操及書寫流利中英文
有客戶服務經驗為佳
良好人際關係及溝通技巧
具基本電腦知識
具電子及資訊產品潮流觸覺
客戶服務主任，聯繫中心運作及管理 (Ref. 282)
工作範圍：
於以專業態度接聽客戶來電及解問查詢，提供高效率的服務
準確瞭解客戶需求並給予適當的解答及指引
運用系統快速查詢相關訊息及資料，為客戶提供所需的產品及服務
以專業及適當態度處理客戶投訴
透過熱線電話推銷公司的產品及服務
職位要求：
中學畢業， 大專或以上學歷為佳
能操流利廣東話及普通話
能以英語與客戶對答優先考慮
勤懇， 有禮， 良好溝通及表達能力
懂電腦文書處理及中文輸入法
具備良好中文書寫能力
輪班工作
具備熱線服務工作經驗 (尤以電訊業)者優先考慮
對智能客服範疇有認知或熟識者優先考慮
客戶服務主任，客戶服務供應 (光纖安裝及保養) (Ref. 401)
工作範圍：
為客戶提供光纖到戶服務包括安裝，維修及保養工作
為客戶提供高速寬頻，固網電話及專線之安裝及維修服務
職位要求：
中學程度或以上
能操流利廣東話，略懂英語及普通話更佳
具２年或以上為客戶提供光纖及寬頻接駁，安裝及維修服務經驗
良好電腦安裝及維修經驗，熟識路由器設定及電腦軟件
具基本工業安全知識
良好客戶服務態度
持輕型私家車或重型電單車駕駛執照
**Applications will be treated in strict confidence and information will be used for recruitment purpose only.
